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Hire the best Freshdesk Specialists in Manila, PH

Check out Freshdesk Specialists in Manila, PH with the skills you need for your next job.
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  • $7 hourly
    • 5.0/5
    • (11 jobs)
    🚀 Customer Support (Email&Chat) & Lead Generation Specialist With fruitful and amazing 10 years of experience in customer service and 3+ years in technical support, I bring more than just problem-solving skills—I educate, empower, and enable clients to maximize their experience with various platforms. 🔹 Why Work With Me? ✔ Proactive & Solution-Oriented – I don’t just fix issues; I prevent them. ✔ Reliable & Professional – Integrity, accuracy, and efficiency are my core values. ✔ Quick Learner & Adaptable – I can be trained with minimal supervision. ✔ Detail-Oriented & Organized – I ensure no task is overlooked. 🛠 Expertise in CRMs & Tools: ✅ Freshdesk, Zendesk, Reamaze, Intercom ✅ Shopify, ShopBase, Magento, Aliexpress, ShipBob ✅ Trello, Asana, Monday, Zoho, Slack ✅ PayPal, Stripe, Google Workspace ✅ JIRA, Postman, Mailgun ✅ LinkedIn Sales Navigator, Apollo.io, MoxiEngage/MoxiWorks 💳 Other Experience: 🔹 Virtual Receptionist 🔹 Handling PayPal disputes & chargebacks 🔹 B2B Lead Generation & Sales Prospecting Looking for a dedicated, results-driven support professional? Let’s connect!
    Featured Skill Freshdesk
    Customer Satisfaction
    Receptionist Skills
    Email Support
    API
    Problem Solving
    Online Chat Support
    SaaS
    Troubleshooting
    Communication Skills
    LinkedIn Lead Generation
    Postman
    Jira
    Technical Support
    Zendesk
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    Are you handling Shopify and Etsy stores? Do you have customers who constantly send inquiries and requests? Do you need help in order fulfillment? Let me take care of them. Send me a message! An expert and reliable customer service representative providing customer satisfaction through phone, chat, and email. I've been assisting customers for almost 10 years and I love helping customers solve their issues. Your customer is your brand. ✅ eCommerce tools familiar with: Shopify Etsy eBay Amazon ✅ Chat tools: Live Chat Live Engage Nuance Chatra ChatSupport Hangouts Georgias ✅ CRMs and other tools: Zendesk FreshDesk Zoho Slack AliExpress Oberlo POD (Printify, SwiftPrint, Printful, Teelaunch) Microsoft Gmail Tracking websites Canva Xero HubDoc ✅ Accounts handled in the BPO industry (Customer and Technical Support) Comcast (US) TalkTalk (UK) Verizon Wireless and Business (US) A motivated person, with strong analytical skills and believes in integrity. I am always passionate about what I am doing and eager to learn new things. I can always be trained for new tools and can easily adapt to new software and platforms. I am a bachelor's degree graduate and fluent in the English language (C2).
    Featured Skill Freshdesk
    Phone Support
    Email Support
    Order Tracking
    Zendesk
    Online Chat Support
    Customer Support
    Dropshipping
    Customer Service
    Ecommerce
    Administrative Support
    Order Fulfillment
    Shopify
  • $6 hourly
    • 5.0/5
    • (5 jobs)
    𝙏𝙝𝙚𝙨𝙚 𝙢𝙞𝙜𝙝𝙩 𝙝𝙞𝙩 𝙘𝙡𝙤𝙨𝙚 𝙩𝙤 𝙝𝙤𝙢𝙚. 👉 Managing your schedule eating up your day? 👉 Tired of losing customers to bad support? 👉 Overwhelmed with emails and admin tasks? 𝙈𝙮 𝙤𝙫𝙚𝙧 𝙖 𝙙𝙚𝙘𝙖𝙙𝙚 𝙤𝙛 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙞𝙨 𝙝𝙚𝙧𝙚 𝙛𝙤𝙧 𝙮𝙤𝙪. 🤝 Let me show you what I offer. 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 ✦ Friendly, professional support via email, chat, and phone. ✦ Resolves inquiries while maintaining brand reputation. ✦ Enhances satisfaction and loyalty with every interaction. 💎 𝘾𝙤𝙡𝙙 𝘾𝙖𝙡𝙡𝙞𝙣𝙜 & 𝘼𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 𝙎𝙚𝙩𝙩𝙞𝙣𝙜 ✦ Converts leads into clients with persuasive outreach. ✦ Fills calendars with qualified appointments. ✦ Builds strong client relationships to drive growth. 💎 𝘿𝙤𝙘𝙪𝙢𝙚𝙣𝙩 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 (𝙋𝙖𝙨𝙨𝙥𝙤𝙧𝙩 & 𝙎𝙎𝙎 𝙁𝙤𝙧𝙢𝙨) ✦ Simplifies processes with clear guidance for quick, accurate completion. ✦ Reduces stress and ensures hassle-free results. 💎 𝙊𝙧𝙙𝙚𝙧 𝙏𝙖𝙠𝙞𝙣𝙜 ✦ Streamlines orders to capture every opportunity. ✦ Ensures efficient, client-focused processing. 💎 𝘾𝙤𝙡𝙡𝙚𝙘𝙩𝙞𝙤𝙣𝙨 ✦ Recovers funds professionally while maintaining relationships. ✦ Handles sensitive financial matters with care. 💎 𝙊𝙣𝙡𝙞𝙣𝙚 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝 & 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 ✦ Delivers accurate research and error-free data entry. ✦ Saves time and supports informed decision-making. 💎 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ✦ Provides fast, clear troubleshooting to resolve issues. ✦ Simplifies technical concepts for improved understanding. ✦ Minimizes downtime while enhancing customer experience. And here are some 𝙏𝙊𝙊𝙇𝙎 and 𝙋𝙇𝘼𝙏𝙁𝙊𝙍𝙈𝙎 I can work in my sleep: ✦ 𝘍𝘳𝘦𝘴𝘩𝘥𝘦𝘴𝘬 ✦ 𝘑𝘪𝘳𝘢 ✦ 𝘙𝘪𝘯𝘨𝘤𝘦𝘯𝘵𝘳𝘢𝘭 ✦ 𝘚𝘭𝘢𝘤𝘬 ✦ 𝘡𝘰𝘰𝘮 ✦ 𝘚𝘬𝘺𝘱𝘦 ✦ 𝘖𝘶𝘵𝘭𝘰𝘰𝘬 ✦ 𝘗𝘰𝘥𝘪𝘰 ✦ 𝘚𝘢𝘭𝘦𝘴𝘧𝘰𝘳𝘤𝘦 ✦ 𝘖𝘱𝘦𝘯𝘗𝘩𝘰𝘯𝘦 ✦ 𝘎𝘰𝘰𝘨𝘭𝘦 𝘚𝘶𝘪𝘵𝘦/ 𝘞𝘰𝘳𝘬𝘱𝘭𝘢𝘤𝘦 ✦ 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘖𝘧𝘧𝘪𝘤𝘦 𝘚𝘶𝘪𝘵𝘦𝘴 ✦ 𝘊𝘩𝘢𝘵𝘎𝘗𝘛 ✦ 𝘖𝘳𝘢𝘤𝘭𝘦 ✦ 𝘍𝘢𝘤𝘦𝘣𝘰𝘰𝘬 ✦ 𝘈𝘮𝘢𝘻𝘰𝘯 Now that you know I'm a Jack of all trades, 𝙖 𝙈𝙖𝙨𝙩𝙚𝙧 𝙤𝙛 𝙜𝙚𝙩𝙩𝙞𝙣𝙜 𝙩𝙝𝙞𝙣𝙜𝙨 𝙙𝙤𝙣𝙚, it's time to take the next step. 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙩𝙪𝙧𝙣 𝙮𝙤𝙪𝙧 𝙩𝙤-𝙙𝙤 𝙡𝙞𝙨𝙩 𝙞𝙣𝙩𝙤 𝙖 𝙙𝙤𝙣𝙚 𝙡𝙞𝙨𝙩? 👉 Send me a private Upwork Message 👉 Click the green Schedule Meeting Button 👉 Choose one for 30 minutes and I'll confirm a timeslot Talk soon, 𝙈𝙖𝙧𝙞𝙨𝙨𝙖
    Featured Skill Freshdesk
    Phone Communication
    Payment Processing
    Debt Collection
    Real Estate Cold Calling
    Order Tracking
    Order Processing
    Order Entry
    Scheduling
    Data Entry
    Appointment Setting
    Online Chat Support
    Phone Support
    Email Support
    Customer Service
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Hello! I am Cristine, a skilled and detail-oriented Data Entry Virtual Assistant with a passion for delivering accurate results and a dedicated Technical Support Specialist with 2 years of experience. My area of specialization is in providing excellent data entry services and offering prompt technical assistance to clients. Whether it's organizing data, conducting web research, or troubleshooting IT issues, I am committed to ensuring your success and satisfaction. Services Offered: Data Entry VA: • Data Entry (Fast and Accurate Typing) • Data Mining and Web Research • Excel Spreadsheet Management • Google Sheets/Excel • Data Cleaning, Formatting and Validation • Document Conversion (PDF to Word/Excel) • Email and Contact List/ Calendar Management • Copy-Paste and Typing Tasks • Administrative Support Technical Support: • IT Help Desk Support • Troubleshooting Software and Hardware Issues • Remote Technical Assistance • Software Installation and Configuration • Network Connectivity Problem Resolution • Operating System Support (Windows, macOS, Linux) • Email Setup and Configuration • Application Support (Microsoft Office Suite, Adobe Suite, etc.) Why Hire Me: • Reliability: I am committed to delivering high-quality work on time, every time. You can count on me to meet your project deadlines and exceed your expectations. • Attention to Detail: I take pride in my meticulous approach to data entry, ensuring that the information I handle is accurate and error-free. • Fast Typing Speed: My typing speed of 50 words per minute allows me to efficiently process large volumes of data. • Strong problem-solving and analytical skills for efficient technical support • Ability to manage multiple tasks and prioritize effectively • Organizational Skills: I am skilled at organizing data in a structured manner, making it easy to access and analyze. • Adaptability: I can quickly adapt to different software and tools to meet your specific project requirements. • Clear and concise communication for delivering excellent customer service • Client Satisfaction: My goal is to provide excellent service and build long-term relationships with my clients. Tools and Software: • Microsoft Office Suite (Excel, Word, PowerPoint) • Google Suite (Sheets, Docs, Drive, Google Data Studio) • Help Desk Software (Freshdesk, Kissflow, RemedyForce) • Operating Systems: Windows, macOS, Linux • Remote Desktop Tools (TeamViewer, AnyDesk, PuTty) • MySql Workbench, MySQL Query Browser • Anti-virus and Security Software • Canva • Facebook, Facebook Meta Business Suite, Instagram, Viber, Zoom. I am thrilled to offer my expertise in data entry and technical support to assist you in achieving your goals. Please feel free to reach out, and let's discuss how I can contribute to your projects' success.
    Featured Skill Freshdesk
    Remote Connection Support
    Google Sheets
    Freshworks CRM
    Looker Studio
    Software Testing
    Online Chat Support
    IT Project Management
    Incident Management
    Customer Service
    Technical Support
    Email Communication
    Microsoft Office
    Data Entry
  • $17 hourly
    • 5.0/5
    • (2 jobs)
    ABOUT ME In just one year and with only two clients since joining Upwork, I achieved Top Rated Plus status. This badge signifies my exceptional performance, particularly on large or long-term contracts, placing me in the top 3% of performers on the platform. This achievement highlights my consistent high-quality work and strong client satisfaction, especially considering my relatively short time on the platform. While my hours worked aren't the primary factor; the focus is on my performance in significant contracts and my overall reputation. My rate is somewhat higher than other Filipino VAs, but my work and performance justify it. === ABOUT MY WORK EXPERIENCE I am a dedicated and results-oriented professional with a proven track record of over a decade, consistently delivering top-notch services to a diverse clientele. My expertise spans project management, data research, order fulfillment, supply chain management, dispute management and customer service. As a seasoned virtual assistant, I bring a diverse skill set and extensive expertise to the table. Here is a comprehensive list of my capabilities: - Phone Support / Inbound and Outbound Call Handling - Customer Service - Admin Assistance / Virtual Assistance - Strong Organizational Skills - Management Skills - Multitasking - Social Media Management - Calendar Management / Time Management - Data Research - Appointment Setting - Data Entry - Email Management - Chat Support - Order Management - Project Management - Logistics Management - Order Fulfillment - Sourcing Agent / Buying Assistant - Dispute Management - Stripe, Paypal , Klarna, AfterPay / ClearPay I am proficient in a comprehensive array of tools and platforms, my expertise extends across a diverse range of applications, facilitating seamless and efficient operations. Here is a list of the tools I am adept at leveraging to streamline processes and enhance productivity: - Google Workspace (formerly G Suite) - Zendesk - Zopim - Zoho - Freshdesk - Tidio - Shopify - Amazon - eBay - Etsy - Magento - BigCommerce - WooCommerce - Quickbooks - Canva - Pipedrive - Airtable - WordPress - MailChimp - Klaviyo - Vimeo - Loom - MS Office
    Featured Skill Freshdesk
    Online Chat Support
    Google Workspace
    Email Management
    Airtable
    Pipedrive
    Customer Service
    Administrative Support
    Mailchimp
    Amazon
    Klaviyo
    Third-Party Logistics
    Shopify
    Zendesk
    Supply Chain & Logistics
  • $7 hourly
    • 4.8/5
    • (32 jobs)
    I am reliable, fast learner, knows how to multi task, I am competent. In regards to time management, Im very flexible, so there would be no problem in regards to shifting schedule. I'm willing to learn new ideas and willing to be trained. I'm using MacOS Catalina Version 10.15.4, MacBook Air I have Dual monitors and I have at least 30 Mbps internet speed. For backups, I have a Blackstone Generator which can be used in case of Power Interruptions, I have 1 windows Laptop and Macbook Pro and I have 2 Pocket wifi's Available for Internet backups :)
    Featured Skill Freshdesk
    Ecommerce Order Fulfillment
    Gorgias
    Order Processing
    Online Chat Support
    Order Tracking
    Fraud Detection
    Zendesk
    Game Testing
    Shopify
    Web Testing
    Canva
    Adobe Photoshop
  • $15 hourly
    • 4.7/5
    • (33 jobs)
    I have been a customer service and sales representative for 6 years. I am highly experienced in Customer Service using ticketing systems (Zendesk, Freshdesk, Zoho Crm, Hubspot and Intercom), Inbound Sales, Administrative Tasks, Calendar Management, Email Management, Web Research, Email Response, Payment Processing, Virtual Assistance, Data Entry, Order Processing and Live Chat support. Working experience in Outbound Sales, Appointment Setting - Sales, Team Management, Training and Development, Coaching. Below are some of my core skills as a Customer Service: * Strong English Skills (Spoken and Written) * Phone etiquette * Billing, payments and disputes * Order taking and order processing * Customer satisfaction * Inbound sales/ upselling
    Featured Skill Freshdesk
    Online Chat Support
    HubSpot
    Zoho CRM
    Zendesk
    Cold Calling
    Retail Sales Management
    Customer Relationship Management
    Sales
    Salesforce
    Salesforce CRM
    Customer Service
    Intercom
    Five9
  • $11 hourly
    • 5.0/5
    • (0 jobs)
    In my previous role as a Client Success Manager, I have honed my skills in administrative tasks such as calendar management, document organization, and data entry. I understand the importance of clear and prompt communication, which I have consistently demonstrated through effective email correspondence, virtual meetings, and efficient phone support. I've been in the customer service industry for over 3 years, catering to multiple big brands for Email, Chat, Phone, and administrative support. I know exactly what a client wants when it comes to customer service and do my best to showcase my skills and knowledge for the company's success. One of my key strengths is my ability to lead and support remote teams. I have successfully supervised virtual assistants and customer service agents and coordinated tasks to ensure seamless project execution. My expertise in conflict resolution, team collaboration, and performance evaluation has not only improved team morale but also led to enhanced productivity and client satisfaction. I am well-versed in various office software, project management and collaboration tools, and CRM systems, allowing me to navigate the digital landscape with ease. My strong organizational skills, attention to detail, and ability to meet deadlines have consistently resulted in the efficient completion of tasks. I take pride in my adaptability and creative problem-solving capabilities, which have been instrumental in addressing challenges and streamlining processes in my previous roles. Furthermore, I understand the importance of maintaining client relationships and providing exceptional customer service, as they are critical to a company's success.
    Featured Skill Freshdesk
    Gorgias
    Client Management
    Management Skills
    Relationship Management
    Customer Service
    Keyboarding
    Customer Relationship Management
    Shopify
    Presentations
    Microsoft Word
    CRM Software
    Data Entry
    Communications
  • $16 hourly
    • 3.9/5
    • (5 jobs)
    If you need someone who loves dealing with customers, enjoys interacting with people, and will find a way to answer even the most trivial questions, I'll be the right person to work with. Let's chat about how I can help provide value to your business! My skills: ✔️Outstanding Customer Service ✔️Attention to Detail ✔️Organized ✔️Flexible ✔️Problem Solver ✔️Quick Learner ✔️Accustomed to working with deadlines ✔️Resourceful ✔️Team Player ✔️Web Research ✔️Personal and Professional Experience with cryptocurrency, Web 3, and blockchain projects Software Tools/Applications I've used: ✔️Zendesk ✔️Freshdesk ✔️Chatra ✔️HelpScout ✔️Keap (Infusionsoft) ✔️Sprout Social ✔️Chargebee ✔️Stripe ✔️Shopify ✔️ShippingEasy ✔️LeadDyno ✔️Mailchimp ✔️Slack ✔️Basecamp ✔️Asana ✔️Trello ✔️Service Titan ✔️Google Sheets, Docs, Drive, Slides ✔️Microsoft Office Applications Talk to you soon!
    Featured Skill Freshdesk
    Intercom
    Cryptocurrency Trading
    Customer Experience
    Quality Assurance
    Customer Service
    Customer Support
    Blockchain, NFT & Cryptocurrency
    Technical Support
    Administrative Support
    Blockchain
    Email Support
    Order Processing
    Order Tracking
    Zendesk
  • $4 hourly
    • 4.0/5
    • (8 jobs)
    Good day, My name is Kenneth but you may call me Ken. I graduated with a degree of Bachelor of Science in Information System specializing on Web Designing. I have plenty of experience during my thesis on designing our E-commerce Website for a local car parts store. The CSS framework that I have used is Bulma.io and Bootstrap. I am a resourceful, goal oriented, and dedicated person who will do my best in meeting the goals of my clients and I will make sure that they are very satisfied of my work. I also have experience on Customer Service jobs that I can provide Chat/Email support, Order Tracking and Web Researching.
    Featured Skill Freshdesk
    Visual Basic
    Visual Basic for Applications
    Hardware Troubleshooting
    Software Debugging
    Java
    C++
    Adobe Photoshop
    HTML5
    CSS
  • $6 hourly
    • 3.3/5
    • (4 jobs)
    I have extensive experience in the Customer Service field—background assisting customers via Chats, Live Chat, and Email. I've worked with a Small Company and have never been scared to wear different hats when the opportunity presents itself.
    Featured Skill Freshdesk
    Database
    Data Entry
    English
    Online Chat Support
    Social Media Management
    Order Processing
    Email Support
    Zendesk
  • $5 hourly
    • 4.3/5
    • (1 job)
    Great Customer Service and Virtual Assistant Skills! Amazon Customer Service Representative for 2 years and 2 months (Phone, Chat, and Email) -Amazon Account Specialist -Amazon Retail Department -Amazon Video Department -Amazon Fresh Department -Amazon Search and Rescue Department Amazon Reimbursement VA for Seller Accounts
    Featured Skill Freshdesk
    Microsoft Outlook
    Loom
    Calendar Management
    Asana
    Slack
    Hubstaff Tasks
    Microsoft Excel
    Zendesk
    Phone Communication
    Technical Support
    Customer Service
    Virtual Assistance
    Microsoft Office
  • $10 hourly
    • 4.1/5
    • (2 jobs)
    Hey there! Are you looking for a professional customer experience representative 👨‍💻 or a person to help you manage and grow your business 🧗‍♂️? Well, you went to the right place! 🎇 Here are just some of the things I can do for you! 🚀Administrative Support 🚀Data Entry & Research 🚀Customer Success 🚀Customer Experience (Chat, Email, Voice & Video) 🚀Calendar Management 🚀Dispute and Loss Prevention (Multiple Payment Processors) 🚀Marketplace Management 🚀Project Management 🚀Team Management 🚀Training & Development Tools & systems I've used: 🛠Google Suite, Microsoft Office 🛠ClickUp, Slack, Zoom, Canva 🛠Zendesk, Freshdesk, Freshchat, Gorgias 🛠Shopify, Amazon, Bonanza, Etsy, Newegg, Michaels, TikTok, Walmart 🛠Stripe, PayPal, Square, Digistore, NMI 🛠Cin7, Order Desk, ShipStation, ECommOps After checking what I can do, and the things I am familiar with, the last question is why me? ✨Professional Experience ✨Excellent Management Skills ✨Quick turnaround ✨Resilient Let's jump on a call, tell me what you want, and what you need, and I'll be of service. Cheers!
    Featured Skill Freshdesk
    Administrative Support
    Executive Support
    Virtual Assistance
    PayPal
    Stripe
    Customer Experience
    Shopify
    Gorgias
    ClickUp
    Slack
    Microsoft Office
    Facebook Advertising
    Alibaba Cloud
    Zendesk
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