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Hire the best Freshdesk Specialists in Karachi, PK

Check out Freshdesk Specialists in Karachi, PK with the skills you need for your next job.
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  • $6 hourly

    • 5.0/5
    • (5 jobs)
    Hi Everyone! My name is Aisha, and I am a Customer service expert experienced in providing excellent technical support for businesses in United States, Canada, United Kingdom, and Asia for more than 5 years. With broad experience in customer service, I aim to deliver a delightful experience and transform the way I interact with customers on a personal level. I provide businesses with following services to enhance their customer satisfaction: ✅ Live Chat and Technical Support. ✅ Email Handling. ✅ Phone Support. ✅ Ticket system management. I am skilled in a number of support platforms like; ✔️Zendesk ✔️Freshworks ✔️Re-amaze ✔️Live Greeter ✔️Inter-com ✔️S.l.a.c.k ✔️ShipStation ✔️E-Desk ✔️LiveChatInc ✔️Wordpress ✔️Shopify ✔️Big Commerce
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Customer Support
    Zendesk
    Email Support
  • $6 hourly

    • 4.5/5
    • (17 jobs)
    ⭐⭐⭐⭐⭐ "𝐇𝐚𝐬𝐚𝐧 𝐢𝐬 𝐚𝐧 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐠𝐞𝐧𝐭! 𝐇𝐢𝐠𝐡𝐥𝐲 𝐟𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐚𝐧𝐝 𝐩𝐫𝐨𝐦𝐩𝐭 𝐰𝐢𝐭𝐡 𝐡𝐢𝐬 𝐰𝐨𝐫𝐤. 𝐇𝐢𝐠𝐡𝐥𝐲 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐞𝐝!" An expert in the field of 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 - I'm punctual, responsible and require less time to get trained. You will find me working with minimum supervision and seamlessly handling your business! I am proficient with the Support platforms (𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨, 𝐚𝐧𝐝 𝐇𝐮𝐛𝐬𝐩𝐨𝐭) and highly experienced with the Customer Support requirements for 𝗦𝗮𝗮𝗦, 𝗕2𝗕, 𝗕2𝗖, 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲. #CustomerService #CustomerSupport #EmailSupport #Gorgias #Shopify #Zendesk #ecommerce
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Ticketing System
    Slack
    Shopify
    ChatGPT
    Gorgias
    Zendesk
    Social Media Engagement
    Administrative Support
    Customer Satisfaction
    Communications
    Online Chat Support
    Customer Service
    Email Support
    Customer Support
  • $15 hourly

    • 4.9/5
    • (30 jobs)
    Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and virtual assistant agent. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and dropshipping stores. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Classtag, and Adidas. From Gorgias to GoHighLevel, Shopify to Klaviyo, I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks/Freshdesk, or Intercom, I've consistently stick to these principles. I have great Saas customer service (Tier 1 and Tier 2) experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for US companies and I have worked as a Technical Email Support for AT&T Inc. in 2021. Also, I have worked as an email support and chat support for many UK-based companies. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: Amazon 𝗗𝗶𝘀𝗰𝗼𝗿𝗱 𝗲𝗕𝗮𝘆 FreshSale FreshdeskSupport 𝗙𝗿𝗲𝘀𝗵𝘄𝗼𝗿𝗸𝘀 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 𝗛𝗲𝗹𝗽𝗦𝗰𝗼𝘂𝘁 𝗛𝗧𝗠𝗟/𝗖𝗦𝗦 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺 𝗝𝗶𝗿𝗮 𝗞𝗹𝗮𝘃𝗶𝘆𝗼 𝗠𝗮𝗴𝗲𝗻𝘁𝗼 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗢𝗯𝗲𝗿𝗹𝗼 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 Telegram ZendeskSales ZendeskQ&A 𝗭𝗲𝗻𝗱𝗲𝘀𝗸 𝗭𝗼𝗵𝗼 𝗭𝗮𝗽𝗶𝗲𝗿 𝗭𝗼𝗽𝗶𝗺 Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it. :)
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Chatbot
    Blockchain, NFT & Cryptocurrency
    Technical Analysis
    Dropshipping
    Gorgias
    Shopify
    Ecommerce
    Customer Support
    IT Support
    Intercom
    Email Support
    Online Chat Support
    Zendesk
    Technical Support
  • $15 hourly

    • 5.0/5
    • (20 jobs)
    With over a decade of experience in the industry, I specialise in all aspects of Zendesk, Freshdesk and Intercom solutions. As a Certified Zendesk Administrator, Guide, Explore and Chat and Specialist, I'll help you get the most ROI out of Zendesk. ✅ Zendesk, Freshdesk and Intercom Customization, Automation and Branding: Tailor Freshdesk, Zendesk & Intercom to reflect your brand's identity, enhancing user experience. ✅ I have done the Customer support for many tech and eCommerce companies where I used to handle the customer queries and troubleshoot the product issues. ✅ Create Chatbots in Freshdesk, Intercom and Zendesk with maximum capabilities and create the FAQ pages. ✅ Zendesk Setup and Configuration: Establish a strong foundation for efficient support operations. ✅ Optimized Ticket Workflow: Streamline processes, reduce response times, and eliminate ticket backlogs. ✅ Self-Service Automation: Implement automated solutions for quicker query resolution and ticket closure. ✅ Efficient Zendesk Environment: Enhance Freshdesk settings to expedite ticket resolution. ✅ Performance Metrics and Insights: Utilize analytics for insights into support team and product performance. ✅ Unified Brand Identity: Customize Zendesk, Freshdesk and Intercom to maintain brand consistency. Experience: ⭐ Collaborated with renowned companies globally (UpViral, Formshare, Jasper Reports). ⭐ Client-Centric Approach: Positive client feedback reflects commitment to excellence. ⭐ Unwavering Support: Ongoing assistance for Zendesk-related queries post-project completion.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Chat Support
    IT Support
    Technical Support
    Shopify
    Email Support
    HubSpot
    Gorgias
    Chatbot
    Zendesk
    Customer Support
    Intercom
    Technical Writing
    Freshworks CRM
    Zendesk API
  • $12 hourly

    • 5.0/5
    • (7 jobs)
    Experienced Customer & Technical Support Specialist | eCommerce & SaaS Expert | 5+ Years, 200+ Projects Completed Hi! I’m Aleeza, a dedicated professional with over 5 years in customer and technical support, specializing in eCommerce management and SaaS tools. My commitment is to deliver exceptional quality, clear communication, and reliable solutions to ensure client satisfaction on every project. Core Skills: - Customer & Technical Support: Skilled with platforms like Zendesk, Gorgias, Freshdesk, and Intercom. Experienced in handling complex inquiries, troubleshooting, and technical issue resolution across chat, phone, and email. - eCommerce & Billing Expertise: Proficient in Shopify, WooCommerce, and Amazon, with experience managing product listings, subscription plans, VAT/tax concerns, and billing resolutions. - Blockchain & Crypto Support: Specialized support for blockchain and cryptocurrency, handling inquiries with precision and clear communication. Tools I Use: 💬 Zendesk, 🤖 Gorgias, 📞 Freshdesk, 💬 Intercom, 📇 Zoho 🛍️ Shopify, 📊 Salesforce, 🌐 WordPress, 📈 HubSpot ☁️ Amazon Cloud Services, 🔄 Zapier, 📝 Jira, 📁 Office365 📋 ClickUp, 📧 Outlook, 💻 HTML, 🎨 CSS, ☕ Java, 🌐 Networking, 🔍 SQL I’m here to make your operations smoother, manage customer and technical interactions seamlessly, and drive positive results for your business. Let’s connect and see how I can support your goals!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Experience
    Technical Support
    Zendesk
    Ecommerce Support
    Helpdesk
    Freshworks CRM
    SaaS
    Zoho CRM
    Shopify
    Customer Satisfaction
    Technical Analysis
    Jira
    Customer Support
    Amazon
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    🥇🥇🥇🥇🥇 Customer Service Phone | Email | Chat🥇🥇🥇🥇🥇 Running a thriving business hinges on effective customer relationship management. Customer satisfaction is the cornerstone of business growth and sustainability. To ease the burden and ensure top-notch customer care, I bring forth my expertise in customer service and support. My primary focus is on delivering exceptional email, phone, and chat support, guaranteeing that your customers receive the dedicated attention and assistance they deserve. My extensive experience covers a wide spectrum of customer service aspects, including proficiency in Zendesk, adept Infusionsoft Administration, proficiency in both inbound and outbound phone support, expertise in collections and billing support through phone and email channels, as well as facilitating online customer support meetings. By entrusting me with your customer service requirements, you can redirect your focus towards strategic business development, secure in the knowledge that your customers are in capable hands. Should you wish to explore how I can contribute to your company's success, please feel free to extend an invitation to connect. Utilizing this platform for initial communication allows us to explore opportunities without any immediate commitment to hire.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Acquisition
    Customer Care
    Customer Service Chatbot
    LiveAgent
    Email Communication
    Shopify
    Gorgias
    Customer Support
    Customer Service
    Email Support
    Help Scout
    Ecommerce Support
    Zendesk
    Phone Support
  • $4 hourly

    • 5.0/5
    • (4 jobs)
    I’m a passionate Customer Support Representative with over 5 years of experience delivering top-notch service across various industries. My goal is to ensure that every customer interaction is positive and productive. What I Bring to the Table: Exceptional Communication Skills: I excel in both written and verbal communication, ensuring that I convey information clearly and empathetically. Problem-Solving Expertise: I thrive on resolving customer issues efficiently, turning challenges into opportunities for improvement. Multitasking Pro: Whether it’s handling inquiries via phone, email, or chat, I’m skilled at managing multiple channels while maintaining high-quality service. Customer-Centric Approach: I believe in putting the customer first and am committed to enhancing their experience at every touchpoint. What I Can Do for You: 1. Respond promptly to customer inquiries and concerns. 2. Provide product/service information and assistance. 3. Troubleshoot issues and escalate when necessary. 4. Maintain accurate records of customer interactions. Below is a little overview of my past jobs: 1. Customer Support Representative at Helium Deploy: A Canda-based company where I served as a CSR. My main domain was to provide support via email, and for that, I used to work on Freshdesk. I used to respond to over 100 emails daily. The types of queries I used to deal with were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc. 2. Customer Support Representative at KpopUni: A French-based dropshipping business where I served as a CSR. Email support was my main domain and I used to respond to them using the CRM tool Zoho. I used to respond to around 100 emails daily. These emails were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc. I was also responsible for fulfilling the orders on Shopify, filing for returns, and arranging reship. 3. Customer Support Representative at ChillPod USA: A USA-based dropshipping business where I served as a CSR. I used to handle the email inquiries since it was their only medium of contact and the CRM tool I used there to respond was Zendesk. I used to respond to around 25 emails in an hour. I was also responsible for taking care of returns and exchanges with the coordination of the suppliers. 4. Customer Support Representative at Asian Authentic: A USA-based company that specializes in health and beauty products and I worked for them as a CSR. I provided email and chat support to the company using the CRM tool Gorgias. I used to respond to around 25 emails in an hour. 5. Customer Service Manager at SumoShopStore: A USA-based business that specializes in selling gaming consoles. I work for them as a Customer Service Manager. I handle the tier 2 customer queries by email and lead a team of live chat agents to handle tier 1 queries. I also provide chat support on weekends when the live chat agents are on a day off. Also, I respond to the customer's queries on Social Media channels and Etsy. I am also responsible for handling the returns and refunds.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Administrative Support
    Customer Satisfaction
    Shopify
    Freshworks CRM
    Zoho CRM
    Phone Support
    Customer Support
    Customer Service
    Email Support
    Online Chat Support
    Email Communication
    Data Entry
    CRM Software
  • $8 hourly

    • 4.7/5
    • (2 jobs)
    ✅Reduced e-commerce support response times by 30%. ✅Transformed executive admin workflows for peak productivity. ✅Maintained smooth operations with Zendesk, Freshdesk, and Zoho. ✅Delivered projects on time, every time, with Monday.com and ClickUp. Myself Ayesha, 💼𝗦𝗲𝗻𝗶𝗼𝗿 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, with expertise in 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝗾𝘂𝗶𝗿𝗶𝗲𝘀, 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝘁𝗮𝘀𝗸𝘀, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁. I am proficient in using leading tools like 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, 𝗙𝗿𝗲𝘀𝗵𝗱𝗲𝘀𝗸, 𝗥𝗶𝗻𝗴𝗖𝗲𝗻𝘁𝗿𝗮𝗹, 𝗭𝗼𝗵𝗼, 𝗔𝗶𝗿𝘁𝗮𝗯𝗹𝗲, 𝗠𝗼𝗻𝗱𝗮𝘆.𝗰𝗼𝗺, 𝗮𝗻𝗱 𝗖𝗹𝗶𝗰𝗸𝗨𝗽. 🚀My goal is to provide reliable support, streamline operations, and maintain top-tier customer service through clear and professional communication, I'm committed to helping businesses operate efficiently. . 🔹𝗠𝘆 𝗖𝗼𝗿𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀: Customer Support Admin Support Project Management Communication Tool Proficiency Problem Solving Time Management 🔹𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Zendesk, Freshdesk, RingCentral Zoho, Airtable Monday.com, ClickUp Verbal & Written Zoho, RingCentral Monday.com ClickUp Zendesk Freshdesk Airtable 🔹𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: Reliable & Punctual Detail-Oriented Adaptable & Quick Learner Client-Focused Efficient & Organized Proactive & Resourceful Communication-Driven 24/7 Availability 𝐋𝐞𝐭’𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐭𝐨 𝐭𝐚𝐤𝐞 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝐥𝐞𝐯𝐞𝐥!📈
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Zendesk
    Communication Skills
    Virtual Assistance
    Project Management
    Order Tracking
    Phone Support
    Online Chat Support
    Email Support
    Zoho CRM
    Personal Administration
    Customer Service
    Ecommerce Support
    Administrative Support
    Customer Support
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    ============== Thank you for visiting my profile =============== With over 3 years of experience of managing e-commerce stores, I'm offering my services to potential clients to help them start off the right foot by providing them with an excellent blueprint which would help you test different products at a low cost towards advertising and gradually scale your ads for maximum profitability. This blueprint is based on my experience and proven methods enriched with details, which will walk you through the complete process from finding the winning products till the delivery from the supplier. While working as a VA for 7 years, I have witnessed many entrepreneurs starting a new store with a lack of experience and trying to drop ship via Shopify out of pure enthusiasm but it doesn't last long, as they bleed money just in the test phase of their first product. It's a good learning curve but not good as a business, that is where my experience helps you to avoid burning money and gives you a head start by putting you on the right track.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Zoho CRM
    Zendesk
    WooCommerce
    WordPress e-Commerce
    Virtual Assistance
    WordPress Website
    Pay Per Click Advertising
    Conversion Rate Optimization
    Product Research
    Ecommerce Website
    HTML
    Amazon Webstore
    SEO Keyword Research
    SEO Writing
  • $4 hourly

    • 0.0/5
    • (0 jobs)
    I will be your Personal VA for Email handling customer care via Zendesk, Freshdesk Service. If you are looking to satisfy your customers with outstanding healthy Email support & chat service? Then you're at the right place as I'll provide 100% customer satisfaction, experience with Technical support Billing & order services with over 4 years of experience. Are getting a lot of a load of customer? Then contact to assign as a personal VA, I'll provide you with proper criteria of email handling, solving tons of tickets with professional and healthy customer care to satisfy buyers according to your store policies by Email support & chat service via Zendesk, Freshdesk, helpscout & many other. I can give my best under min supervision, always aim to exceed expectations. Professional in: Personal VA Email Support (Email Handling)
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Shopify Plus
    Customer Support Plugin
    Social Customer Service
    Shopify
    Customer Service
    Oberlo
    Dropified App
    Zendesk
  • $5 hourly

    • 3.8/5
    • (3 jobs)
    Customer service and sales agent with over 5 years of experience Attentive and able to listen with interest Clear written and verbal communication skills Able to keep a positive attitude and remain patient when dealing with difficult customers or situations Time-management skills Extensive vocabulary and knowledge of industry terminology Excellent computer skills including using Freshdesk, Spreadsheets and Microsoft Office Attention to detail
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Telemarketing
    Salesforce CRM
    Customer Service
    Customer Support
    Email Support
    Online Chat Support
    Zendesk
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    I am a versatile and result-oriented professional with expertise in program management, customer success, and data analytics. With a robust background spanning industries such as technology, pharmaceuticals, and facilities management, I bring a unique blend of technical knowledge, leadership skills, and a customer focused approach. My global exposure and adaptability allow me to navigate complex challenges and deliver innovative solutions tailored to diverse client needs. In my prior role, I used to lead the Customer Success team at 360factors, Inc., where client satisfaction was ensured through seamless project execution and operational stability. Leveraging tools like Jira and Asana, I optimized workflows to maintain transparency across project lifecycles. I hold a Project Management Professional (PMP) certification, along with advanced credentials in Six Sigma, Scrum, and software testing. My education foundation includes an MBA in Finance and a BS in Electronics Engineering, further supported by certifications in AI, risk management, and emotional intelligence. Key strengths: - Program & Project Management - Communication & Negotiation - Customer Success Strategy - Data Analytics & Artificial Intelligence - Training & Documentation I am passionate about driving organizational excellence and fostering long-term client relationships. Whether it's building agile teams, optimizing business processes, or enabling data-driven decisions, I am dedicated to creating impactful outcomes. Let's connect to explore how I can contribute to your success!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Experience Management Software
    Client Management
    Scrum
    Kanban Board
    Trello
    ClickUp
    Instagantt
    Zendesk
    Jira
    Asana
    Customer Relationship Management
    Data Entry
    Project Management
    Microsoft Project
  • $8 hourly

    • 1.8/5
    • (2 jobs)
    As a highly motivated and experienced professional, I am excited to bring my skills and expertise to the freelance community on Upwork. My name is Khurram and I have a solid 10 years of experience in customer service, ecommerce management, chat support, call support, data entry, and administrative assistance. Throughout my career, I have honed my ability to communicate effectively with customers and co-workers, and I am well-versed in the principles of customer service and support. I am also highly skilled in ecommerce management, including product listing, inventory management, and order fulfilment. Additionally, I have extensive experience providing chat and call support, as well as handling data entry and other administrative tasks. I am a quick learner and am able to adapt to new systems and software with ease. I have a strong work ethic and am committed to delivering high-quality work on time and on budget. I am confident that my experience and skills make me an ideal candidate for any project related to customer service, ecommerce management, data entry, administrative assistance, and more. I am available to start working immediately and I am excited to take on new challenges and projects on Upwork. Please do not hesitate to contact me if you have any questions or would like to discuss your project further.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Transferring Phone Calls
    English
    Phone Support
    Customer Relationship Management
    Customer Feedback Documentation
    Customer Satisfaction
    Shopify
    Zendesk
    Administrative Support
    Email Support
    Phone Communication
    Gorgias
    Online Chat Support
    Customer Support
  • $10 hourly

    • 0.0/5
    • (1 job)
    More than 5 years experience in System Administrator with expertise in IT Administration, Vmware ESXI, Veeam Backup, Troubleshooting, Endpoint Management and Monitoring, Endpoint Security, domain and hosting management, WordPress administration, and Hosting Solutions, I bring a wealth of experience and knowledge to any IT infrastructure. With a passion for ensuring seamless and efficient operations, I have successfully maintained and optimized various systems for clients across diverse industries. With over 5 years of experience in IT support, I am a highly skilled professional who is dedicated to providing top-notch technical assistance to clients across various industries. My passion for problem-solving and strong attention to detail have enabled me to effectively resolve complex IT issues, optimize systems, and deliver exceptional customer service. IT Administrator and Support Expertise: I possess a wide range of technical proficiencies and a deep understanding of IT infrastructure. My expertise includes hardware and software troubleshooting, network administration, system upgrades, and user support. I am well-versed in operating systems such as Windows and macOS, and I am proficient in troubleshooting common applications like Microsoft Office Suite, Adobe Creative Cloud, and antivirus software. Help Desk Support: As a skilled help desk technician, I have a proven track record of providing prompt and efficient support to end-users. I excel at diagnosing and resolving hardware and software issues, guiding users through step-by-step troubleshooting processes, and documenting solutions for future reference. My strong communication skills and friendly demeanor enable me to provide clear instructions and maintain a positive customer experience even in high-pressure situations. Network Administration: I have hands-on experience in network administration tasks, including configuring routers, switches, and firewalls, managing VLANs, and troubleshooting network connectivity issues. I am familiar with TCP/IP protocols, DHCP, DNS, and VPN configurations. Additionally, I have a solid understanding of network security principles and can implement best practices to safeguard data and systems. System Upgrades and Migrations: I have successfully managed system upgrades and migrations for clients, ensuring minimal disruption and smooth transitions. From operating system upgrades to application rollouts, I am skilled at planning, testing, and executing upgrade processes. I can also perform data backups, data migrations, and system transfers while maintaining data integrity and system stability. Technical Proficiencies: Hardware and software troubleshooting Operating system (Windows, macOS) support Network administration (routers, switches, firewalls) Help desk support and ticketing systems Software installation and configuration System upgrades and migrations User training and support Data backup and recovery Virus and malware removal IT documentation and reporting Domain and Hosting Management: With extensive experience in managing domains and hosting environments, I excel at handling domain registrations, DNS configuration, SSL certificate management, and server administration. I possess in-depth knowledge of popular hosting control panels such as cPanel and Plesk, enabling me to effectively manage server resources, deploy websites, and handle email configurations. WordPress Administration: As a WordPress specialist, I have a deep understanding of the platform's architecture and can proficiently handle installations, updates, and maintenance tasks. I am adept at troubleshooting and resolving issues related to themes, plugins, security, and performance optimization. My expertise extends to implementing customizations, managing user roles, and ensuring data integrity through regular backups. With a strong attention to detail, exceptional problem-solving skills, and a commitment to delivering exceptional results, I am dedicated to providing reliable and efficient system administration services. Whether it's managing complex hosting environments, optimizing WordPress websites, or implementing robust data backup solutions, I am confident in my ability to meet and exceed client expectations. If you're seeking a skilled and reliable System Administrator with expertise in domain and hosting management, WordPress administration,Window 10, Windows server and Veeam Backup, I am ready to contribute my knowledge and skills to your project. With my extensive experience in IT Administration, commitment to customer satisfaction, and strong technical expertise, I am confident in my ability to deliver outstanding results for your IT needs. If you are looking for a reliable and knowledgeable IT support professional, I am ready to provide efficient and effective solutions to enhance your business operations. Let's discuss how I can assist you in achieving your IT and Hosting goals and provide the technical support you need.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    WordPress
    Microsoft Hyper-V Server
    3CX
    Data Backup
    Network Administration
    Information Security
    IT Support
    Veeam
    cPanel
    System Security
    Network Engineering
    Microsoft Windows
    Microsoft Active Directory
    VMware vSphere
  • $9 hourly

    • 4.5/5
    • (76 jobs)
    💻 An independent go-getter who can work with minimal supervision and absolutely tech-savvy 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙖𝙣𝙙 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙋𝙧𝙤 I have done bachelors in Computer Science, and have been a customer service and technical support expert for more than Seven years now. I have worked as a customer service for many tech startup companies and eCommerce stores. Also, I specialize in delivering exceptional technical customer support, documentation, and content development services tailored for SaaS, B2B industries, and many more. I have hands-on experience with Zendesk, Shopify, Gorgias, Freshdesk, Intercom, Make, NetSuite, Salesforce, Zoho, WordPress, GHL, HubSpot, Zapeir, Jira, Office 365, ClickUp, Telegram, Outlook, Teams, Asana, and Discord. I have worked on many projects as an IT specialist and I have great tech analyst and technical customer support experience. I have done technical writing and created FAQs for many Saas-based startup companies and I have setup Zendesk, ZendeskSupport, ZendeskSales and FreshWork, FreshSales, Freshdesk QA for them too. I have handled many eCommerce projects as a customer support and virtual assistant for many stores where my duties included order fulfillment, product handling, order tracking, inventory management, refunds/chargebacks communicating with customers and vendors, and administrative work. I have also worked as a billing specialist/dispute manager for many startup companies - I am VERY familiar with Stripe, Paypal, PaykickStart, Paywhirl, Thrivecart, and many other payment platforms. I know how to deal with chargeback cases and create the Faqs/policies for that - also familiar with creating custom invoices, dealing with VAT/taxes cases, subscription issues, and refund-related queries. I have great customer service (Tier 1 and Tier 2) experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for US companies such as Hackerrank, LastPass, Tumbler, Classtag, Imaginlerning, and more - also, as an email and chat support for a UK-based company. I worked as a Technical Email Support for AT&T Inc. in 2018. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and speak and write English correctly. ✅ Recognized as a 🏆 Top Rated Plus 🏆 Technical Customer Support by Upwork (Top 1.5%) ✅ 95% of clients recommend working with me, attesting to my expertise ✅ Fluent English communication verified ✅ Maintained a 99% Job Success rate, reflecting client satisfaction ✅ Secured 75% of long-term repeat clients, demonstrating trust and reliability
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Email Support
    Office 365
    Ticketing System
    End User Technical Support
    Customer Onboarding
    Shopify
    Customer Support
    Intercom
    Online Chat Support
    Blockchain, NFT & Cryptocurrency
    Zendesk
    Tech & IT
    Customer Service
    Technical Support
  • $4 hourly

    • 3.0/5
    • (4 jobs)
    Hi, My name is Muhammad Rizwan and I have 5+ years of quality experience. I am here to give services related to these Fields. 1: - Data Entry Services | Virtual Assistant - I'm looking for opportunities to utilize my experience and knowledge of Data Entry, Internet Research. I will do my best to finish the job accurately, on time, and as cost-effective as possible for you. I am familiar with all tools that are used to locate contact information of someone online. - Data Entry - Data Mining - Internet Research - Copy Paste - PDF Conversion - Data Collection - Any Type of Excel Work - Any Type of Admin Work 2: - Lead Generation - Lead generation is the process of attracting and converting strangers and prospects into those leads we just talked about. I will do lead generation and prospect list building My package will be - Lead Generation - Web research - Data mining - Targeted lead generation I will provide High Quality and Targeted b2b Lead generation with lead generation and other available information for your targeted list. Do you need the name, email address, phone, contact details of a specific title of the targeted company or industry at a specific location? Can collect all of them accurately very easily - Name - Company name - Email - Phone - Website - Social Profile links
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Service
    Customer Support
    Shopify
    Google Sheets
    Administrative Support
    PDF Conversion
    Data Extraction
    Online Chat Support
    Data Scraping
    Data Collection
    Spreadsheet Software
    Online Research
    Data Entry
    Microsoft Word
    Microsoft Excel
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