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Hire the best Freshdesk Specialists in Lahore, PK

Check out Freshdesk Specialists in Lahore, PK with the skills you need for your next job.
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  • $12 hourly
    • 5.0/5
    • (7 jobs)
    AcQuire & MOLD Me: Your All-Rounder, Tech-Savvy E-Commerce Unicorn Hello, I'm Fahad Noor. I hold a MBA degree with majors in Fast Fashion Retail and E-commerce Supply Chain Management, and I bring a versatile and valuable skill set to the e-commerce space. I specialize in Amazon PL, FBA/FBM, Wholesale, Kindle KDP, and Shopify. I am proficient with tools such as Helium-10, MerchantWords, Jungle Scout, Oberlo, Magento, Zapier, Clickfunnels, Shipstation, AliDropship, and many others. My expertise enables me to manage your Amazon Seller Central from A-Z and handle various e-commerce tasks, including executive customer support, store optimization, order tracking, supplier communications, and much more. I am certified by Udemy and Extreme Commerce, where I have completed 1:1 mentorship courses to further hone my skills. With over 10 years of experience in the e-commerce industry, I am here to offer my value-added skill set on this platform. Additionally, my experience in affiliate marketing with a prominent YouTube partner has bolstered my confidence and expertise. Let's work together to take your e-commerce business to the next level. What services I'm offering here? Amazon FBA/ FBM / Amazon Kindle VA (5+ Years of Experience) 1) I can help with managing your Amazon SC and its optimization 2) Amazon Reimbursement Claims 3) Reinstate services for eBay and Amazon 4) Amazon PPC 5) Customer support services for Amazon 6) Keyword research for products on Amazon 7) Product Hunting along with the stats reports of Helium 10 and Jungle Scout 8) Kindle Account Management and launches 9) Ungating Categories Assistance Shopify Store Management: (10+ Years of Experience) I have experience of managing 30+ Shopify, eBay, and Etsy Stores and have expertise in the following: 1) Order Fulfillment & Management 2) Tracking Orders 3) Returns Labels 4) Ali Baba / Ali Express supplier management 5) Customer Support 100% response rate Quality Csat score 6) Store website and product optimization 7) Strategic Conversion Ads Campaign 8) Email Marketing and E-commerce CopyWriting 9) Facebook Ads Management 10) Disputes Management. Business Executive Virtual Assitant (8+ Years of Experience) a) Scheduling Emails and meetings b) Preparing presentations c) Documents Completion d) Dealing with clients and other stakeholders e) Managing Social Media and Customer services. Remote Customer Support Executive VA (8+ Years of Experience) a) Zendesk / FreshDesk / Gorgias / Intercom / JIRA / Helpscout Customer Services b) Social Media Customer Handling c) Email Customer Support d) Weekly Reports and customer feedback reports e) Administrative tasks related to customer queries f) AirBnb Management Social Media Remote VA (8+ Years of Experience) a) I can manage your social media handles (Facebook, Instagram, LinkedIn, Youtube, TikTok e.t.c) b) I can post content on the guidelines you will provide me c) I can handle your social media customer support d) I can manage your ad campaigns e) Besides this I can provide consulting on any tech/non-tech social media issues you are facing f) Hashtags, Trending content, Competitors research g) Manage your Social Media Influencers base. Along with being a Virtual Assitant, I can be a great addition to your human capital. Let's get into the business
    Featured Skill Freshdesk
    Inventory Management
    Email Support
    Zendesk
    Order Tracking
    Shipping & Order Fulfillment Software
    Email Communication
    Administrative Support
    Amazon PPC
    Content Writing
    Amazon Seller Central
    Microsoft Excel
    Amazon FBA
    Product Listings
    Lead Generation
  • $8 hourly
    • 5.0/5
    • (6 jobs)
    What I Offer: Dispute & Chargeback Expertise: For the past Five years, I’ve worked as a dispute and chargeback expert, navigating the complexities of payment processing systems, fraud prevention, and risk management. I’ve successfully implemented chargeback reduction strategies, mitigated financial losses, and maintained high customer satisfaction levels. Leadership & Team Development: As a former team lead at a leading financial technology company, I have extensive experience managing and mentoring technical teams, ensuring that projects are delivered on time, and fostering a culture of collaboration and growth. My leadership style is focused on driving results through efficient processes, clear communication, and continuous learning. Why Choose Me: Proven Track Record: I have successfully helped numerous clients achieve their dropshipping goals, delivering measurable results and exceeding expectations. Reliability and Communication: I am committed to open and transparent communication, providing regular updates and responding promptly to any inquiries or concerns. Client Satisfaction: My ultimate goal is your satisfaction and success. I work closely with you to understand your needs and objectives, tailoring my services to meet your unique requirements. Ready to take your e-commerce business to the next level? Let's discuss how I can help you achieve your dropshipping goals. Contact me today to schedule a consultation!
    Featured Skill Freshdesk
    Phone Support
    Ecommerce
    Shopify Dropshipping
    Project Management
    Dropshipping
    Shopify
    Training & Development
    Amazon Seller Central
    Customer Service
    Customer Support
    Technical Support
    Email Communication
    Virtual Assistance
    Email Support
  • $20 hourly
    • 5.0/5
    • (7 jobs)
    Thank you for taking the time to review my profile. I am a results-oriented Customer Service Professional with a proven history of improving service quality, sales, and customer satisfaction. With extensive experience in managing customer support through various channels like email, phone, and live chat, I am well-versed in utilizing Live Chat software programs such as Volusion Chat, Zendesk, Intercomm, FreshDesk, and PureChat. I possess expertise not only in customer support but also in SEO and PPC ads. For about a decade, I have been collaborating with diverse e-commerce and B2B businesses, including Shopify stores, Digital Marketing Firms, Auto dealerships, Educational Sector, and Law Firms. As a reliable and trustworthy individual, I take initiative and responsibility for my work, which has led to successful long-term projects and satisfied clients for whom I have worked on a freelance basis. I prioritize organization and attention to detail to ensure that I provide the highest quality service to clients. Thank you for considering my application.
    Featured Skill Freshdesk
    Ecommerce Order Fulfillment
    Dropshipping
    Shopify
    Customer Support
    Ticketing System
    Social Media Marketing
    Salesforce
    Online Chat Support
    Email Support
    Zendesk
  • $30 hourly
    • 5.0/5
    • (17 jobs)
    **** Technical Customer Support | Customer Support Specialist | IT Support | Technical Support Specialist | Customer Success Manager | Phone Support | Email Support | Customer Service Expert | Customer Service Representative | IT Support Engineer **** Hi, I’m 𝑴𝒖𝒉𝒂𝒎𝒎𝒂𝒅 𝑯𝒂𝒔𝒔𝒂𝒂𝒏 𝑻𝒂𝒉𝒊𝒓, a Technical Customer Support Specialist with expertise in helpdesk solutions, SaaS customer success, and CRM support. I help businesses optimize their customer experience by providing technical support, live chat assistance, and CRM troubleshooting to improve client satisfaction and retention. 𝑯𝒐𝒘 𝑰 𝑪𝒂𝒏 𝑯𝒆𝒍𝒑 𝒀𝒐𝒖: ✅ Customer Support & Technical Assistance – Live chat, email, and ticketing system support (Zendesk, Freshdesk, Intercom). ✅ Help Desk & CRM Expertise – Setup, configuration, and optimization of Zendesk, HubSpot, Pipedrive, and Freshdesk. ✅ Technical Troubleshooting – Resolving IT issues, software bugs, and SaaS application concerns efficiently. ✅ Client Success & Customer Experience Management – Improving onboarding, training, and retention strategies. ✅ SaaS & Tech Support – Assisting users with software, CMS/DAM, and IT helpdesk inquiries. ✔️ Here are some other 𝑺𝒌𝒊𝒍𝒍𝒔/𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆 and 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔: ♦ Technical Support Specialist ♦ Customer Success professional ♦ Customer Support Service ♦ Customer Service Representative ♦ Technical Customer Service Representative ♦ Technical Support Representatives ♦ Customer Care Representative ♦ Customer Success Manager ♦ Live Chat Support ♦ Customer Relationship Manager ♦ Zendesk Support Executive ♦ IT Technician ♦ Helpdesk Analyst ♦ Customer Service Tech Stack Expert ♦ Zendesk Configuration ♦ Technical Customer Support Agent ♦ Support Analyst ♦ Technical Support Assistance ♦ Support Specialist Engineer ♦ VA Support ♦ Technical Customer Success Manager ♦ IT Issues Handler ♦ IT Helpdesk Co-Ordinator ♦ On-Call Technical Support ♦ On-Cam Customer Service ♦ Technical Customer Service ♦ IT Support Engineer ♦ Helpdesk Support Engineer ♦ Desktop Support Engineer ♦ IT Project Management ♦ Technical Assistance ♦ Customer Service Team Leader ♦ Technical Support Helpdesk ♦ Technical Support Engineer ♦ Computer Technician ♦ IT Technical Support ♦ IT Service Desk Specialist ♦ Computer Support Technician ♦ Software Tech Support ♦ SaaS Tech Support Engineer ♦ Online Tech Support Lead ♦ IT Support Specialist ♦ Technical Project Management ♦ SaaS Customer Success Manager ♦ Experienced IT Consultant ♦ Virtual Assistant ♦ Network Administrator ♦ Technical Support Specialist ♦ Technical Support Facilitator ♦ Customer Service Agent ♦ IT Service Desk ♦ Support Engineer ♦ Email & Phone Support ♦ CRM Software Expertise ♦ Executive Assistant ♦ Support Implementation Specialist ♦ Ticket Generator ♦ Technical Problem Solver ♦ Network Support Technician ♦ Communication Etiquette ♦ User Technical Training ♦ System Configuration ♦ Root Cause Analysis Expert ♦ System Administration ♦ Hardware Troubleshooting ♦ Technical Documentation I take pride in delivering attentive, detail-oriented customer support, ensuring every client feels heard, valued, and confident in both my assistance and the service provided. With an adaptable mindset, I embrace learning new technologies and processes to navigate evolving work environments effectively. I find fulfilment in gaining knowledge and using it to solve problems, making each interaction meaningful and productive. 𝑾𝒉𝒚 𝑾𝒐𝒓𝒌 𝑾𝒊𝒕𝒉 𝑴𝒆? I am committed to resolving issues efficiently while maintaining a friendly, empathetic, and solution-focused approach. My priority is to deliver practical, results-driven support that enhances customer satisfaction and ensures long-term operational success. Thriving in fast-paced environments, I bring a proactive mindset to every challenge, always anticipating and addressing customer needs with efficiency and care. 𝑻𝒉𝒂𝒏𝒌𝒔 𝒂𝒏𝒅 𝑩𝒆𝒔𝒕 𝑹𝒆𝒈𝒂𝒓𝒅𝒔, 𝑴𝒖𝒉𝒂𝒎𝒎𝒂𝒅 𝑯𝒂𝒔𝒔𝒂𝒂𝒏 𝑻𝒂𝒉𝒊𝒓 ------------------------------------------------------------------------------------------------------------------ 𝑲𝒆𝒚𝒘𝒐𝒓𝒅𝒔: Technical Customer Support, Customer Support Specialist, IT Support, Technical Support Specialist, Customer Success Manager, Phone Support, Email Support, Customer Service Expert, Customer Service Representative, IT Support Engineer, Technical Customer Support, Customer Support Specialist, IT Support, Technical Support Specialist, Customer Success Manager, Phone Support, Email Support, Customer Service Expert, Customer Service Representative, IT Support Engineer, Technical Customer Support, Customer Support Specialist, IT Support, Technical Support Specialist, Customer Success Manager, Phone Support, Email Support, Customer Service Expert, Customer Service Representative, IT Support Engineer, Technical Customer Support, Customer Support Specialist, IT Support, Technical Support
    Featured Skill Freshdesk
    End User Technical Support
    Email Communication
    Virtual Assistance
    Customer Satisfaction
    Troubleshooting
    Online Chat Support
    Zendesk
    Technical Support
    Tech & IT
    Technical Project Management
    Customer Support Plugin
    Customer Service
    Email Support
    Customer Support
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    I'm a dedicated Email Support Executive with a passion for delivering exceptional customer experiences. With a background in E-Commerce, I've honed my skills at top-notch organizations like Lumiara, MiamiMD Skincare, and CellaBeauty in the United States. My expertise includes prompt inquiry resolution, seamless order tracking, and resolving delivery issues. I'm proficient in Zendesk Customer Service Software and Gorgios, ensuring top-tier support. I've also excelled internationally, having handled inquiries for the Cactus Jack campaign at Digitech Outsourcing Solution in Pakistan. My commitment to maintaining a minimum 95% customer satisfaction rate during my tenure at MindBridge in an international Foodpanda campaign showcases my dedication. Let's team up to create exceptional customer experiences and exceed expectations. Your success is my priority!
    Featured Skill Freshdesk
    Ecommerce
    Live Chat Software
    Zopim
    Cold Email
    Gorgias
    Customer Service
    Social Customer Service
    Zendesk
    Online Chat Support
    Email Support
    Sales & Marketing
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    𝗔𝗿𝗲 𝘆𝗼𝘂 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮𝗻 𝗲𝘅𝗽𝗲𝗿𝘁 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲, 𝗦𝗮𝗹𝗲𝘀, 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗼 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗯𝗼𝗼𝘀𝘁 𝗿𝗲𝘃𝗲𝗻𝘂𝗲? I specialize in delivering top-tier customer support, sales conversion strategies, and CRM optimization to help businesses thrive. 👉 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✔ Customer Service & Support Excellence ✔ Live Chat, Email & Phone Support ✔ Handling Inquiries & Resolving Complaints ✔ CRM & Ticketing System Management ✔ Customer Retention & Experience Enhancement 👉 𝐒𝐚𝐥𝐞𝐬 & 𝐂𝐥𝐨𝐬𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: 🔹 Sales Representative & Lead Generation 🔹 Sales Closing & Follow-ups 🔹 Upselling & Cross-selling Strategies 🔹 Cold Calling & Warm Leads Engagement 👉 𝐂𝐑𝐌 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬: 🔹 Freshdesk, Zendesk, Zoho, LiveChat 🔹 HubSpot, Salesforce 🔹 Let’s optimize your customer service and sales processes for maximum efficiency and profitability! Whether you need high-quality support, effective lead conversion, or CRM management, I’m here to help you scale. - - - - - - - - 𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝗛𝗮𝘀𝗵𝘁𝗮𝗴𝘀 #CustomerService #CustomerSupport #LiveChatSupport #CRMManagement #SalesExpert #LeadGeneration #ColdCalling #SalesClosing #Upselling #CustomerRetention #ZendeskExpert #HubSpotCRM #FreshdeskSupport #ZohoCRM #SalesforceSpecialist #CustomerExperience #SupportExcellence #TicketingSystem #B2BSales #ClientSuccess
    Featured Skill Freshdesk
    Lead Qualification
    Zoho CRM
    Salesforce
    HubSpot
    Zendesk
    Customer Support
    Customer Service
    Upselling
    Lead-Nurturing Email
    CRM Software
    CRM Development
    Ticketing System
    Online Chat Support
    Lead Generation
  • $5 hourly
    • 4.7/5
    • (17 jobs)
    Hello World, Your task? To work with all the passion you're of being to acquire an inner light. ~Rumi With 8 years of experience in the customer support field, I have extensive knowledge of virtual assistance and customer support, having worked for Australian, Canadian, and American companies for the past 6 years. I can provide e-mail, ticket, chat, and phone support, as well as admin tasks to ensure your customers are always satisfied. Throughout the years of my experience as a Customer Service Agent, I have refined my skills in quality customer services, such as attentiveness, time management, positive attitude, clarity, patience, calmness, promptitude, and persuasiveness. Communication is key to success, and my past experience has played a vital role in grooming my personality. I believe in fully comprehending customers' needs to ensure they are happy with the service provided. I am a swift learner with excellent communication skills, always intrigued about learning new things. I have the right set of skills to work under pressure and multi-task without any hesitation. As the saying goes, "He who would learn to fly one day must first learn to stand and walk and run and climb and dance. One cannot fly into flying." I follow the same rule to learn about your product/services before going live. As the saying goes, "The years teach us much which the days never know. – Ralph Waldo Emerson " 6 years of combined experience in mentioned below fields: Customer Support (Phone/chat/email) Technical Support Virtual Assistance Real Estate Sale / Purchase documentation Email Marketing Lead Generation Appointment Setting Dispatching Service via CRM Order taking, Order processing, and Menu updating on the websites Live Chat Support Advertising/marketing (email/calls) Ad posting for properties, houses/apartments for rent Web research/data mining Customer Satisfaction Surveys Data Entry / Data Mining I am a full-time freelancer and can work for Canadian, Australian, or U.S. business hours. PS: Please don't hesitate to contact me!
    Featured Skill Freshdesk
    Phone Support
    Online Chat Support
    Customer Service
    Order Fulfillment
    Incident Management
    Email Support
    Dropshipping
    Facebook
    Slack
    Shopify
    Customer Support
    Google Docs
    Zendesk
    Zoho CRM
    Data Entry
  • $10 hourly
    • 4.9/5
    • (26 jobs)
    I am an experienced customer service with expertise in chat support, email handling, and Virtual Assistant services. With over 4 years of experience, I am well-versed in handling all types of customer inquiries and issues, and I am dedicated to providing exceptional customer service. As a customer Service specialist, I have expertise in: ✅Chat support: With my proficiency in live chat support, I can handle multiple chats simultaneously while ensuring quick response times and accurate information delivery. ✅Email Handing: I have experience handling customer inquiries via email and can provide professional and prompt responses that address the customer's concerns. ✅Customer Service: My experience in customer Service includes Complaint resolution, Issue escalation & Customer retention ensuring that your customers always receive top-notch service. ✅Virtual Assistant: I am proficient in various tasks such as - Market Research - Data entry - Order processing - Inventory management As a detail-oriented and organized professional, I prioritize tasks effectively and have used a variety of customer support tools and softwares such as ✅ Zendesk ✅ Fresh desk ✅ Help Scout. ✅ Hubspot ✅ JivoChat ✅ Gorgias ✅ Shopify ✅ Zoho My services are tailored to meet your specific needs, and I always go the extra mile to ensure that your customers are satisfied. Whether you need assistance with chat support, email handling, customer service or Virtual assistant services, I am here to help. If you're looking for an experienced customer service specialist who can provide exceptional service to your customers, please feel free to reach out to me. I look forward to helping you grow your business!
    Featured Skill Freshdesk
    Gorgias
    Order Fulfillment
    Zendesk
    Ecommerce
    Shopify
    Email Support
    Customer Service
    Online Chat Support
    HubSpot
    Customer Support
    Virtual Assistance
    Administrative Support
    Data Entry
    Microsoft Office
  • $7 hourly
    • 4.5/5
    • (19 jobs)
    Professional Offerings: 👨🏼‍✈️ Team Lead, 💻 Technical Support 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 Chat Support, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management,  - Dispute management, Klarna, PayPal ,Stripe  - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling.  - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce, Hubsport, and Jira  - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)
    Featured Skill Freshdesk
    HubSpot
    Intercom
    Gorgias
    Customer Service
    SaaS
    Zoho CRM
    Interpersonal Skills
    Shopify
    Salesforce
    Email Support
    Online Chat Support
    Ticketing System
    Technical Support
    Zendesk
  • $8 hourly
    • 4.7/5
    • (9 jobs)
    I have great experience in customer service and support for more than 5 years. I am competent in resolving customer issues in a professional way via calls, email, and chat support. Customer is the main target in any business, so their matters have to be resolved in a professional and soothing way in order to retain their loyalty. My warm ways of handling customers will support you in ensuring their loyalty. I have also experience in handling and managing eBay, Amazon, Shopify accounts where I provide customer support for Shopify stores, eBay stores, and Amazon stores and I can also drop-ship orders manually and via Oberlo and I can further assist you with refunds and exchanges. A Happy Customer is always a Loyal customer Thank you!
    Featured Skill Freshdesk
    Shopify
    Gorgias
    Ecommerce
    Product Knowledge
    Order Fulfillment
    Answered Ticket
    Customer Satisfaction
    Phone Communication
    Customer Service
    Customer Support
    Zendesk
    Phone Support
    Online Chat Support
    Email Support
  • $5 hourly
    • 5.0/5
    • (3 jobs)
    ⭐ Hi there, I'm Imran Raza, a Customer Support Manager and Virtual Assistant with 5+ years of experience in Customer Support Management and live chat support. ⭐ I have a proven track record of success in providing exceptional customer chat support that enhances user satisfaction. I excel in resolving inquiries efficiently, ensuring a seamless and positive customer experience. My ability to communicate effectively and problem-solve helps build strong customer relationships. I have worked with a variety of businesses across different industries, including online stores, Amazon affiliate, real estate, hospitals, event management, brands, and restaurants & many more. ⭐ I'm Expert in: -Zendesk -Freshdesk -Intercom -Tawk.to -Help Scout -Zoho Desk - Live Chat ⭐ I am also a highly organized and efficient individual with excellent communication and customer service skills. I'm also a quick learner and I'm always up for a challenge. ⭐ If you're looking for a reliable and experienced Customer Support Manager or Virtual Assistant to help you with your Chat Support, Customer Support or live chat support, I'd be happy to discuss your project with you further. Feel Free to Contact me. Thanks...!
    Featured Skill Freshdesk
    Live Chat Software
    Customer Satisfaction
    Customer Relationship Management
    Customer Care
    Customer Service Chatbot
    Customer Support
    Customer Service
    LiveAgent
    Zoho Desk
    Helpdesk
    Intercom
    Zendesk
    Online Chat Support
    Virtual Assistance
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Are you seeking a customer support professional who goes beyond merely handling issues, ensuring your customers feel valued and satisfied? Look no further! I'm Nimra, an adept customer support agent with a knack for providing assistance that leaves a lasting positive impression on your customers. In essence, I'm not just a customer service representative; I am your Customer Success Guru. With a blend of art and science, I specialize in keeping your customers delighted and loyal to your brand. Lets Connect :)
    Featured Skill Freshdesk
    Customer Satisfaction
    Google Docs
    Microsoft Excel
    Accounting
    Infusion Solutions Cabinet
    Customer Service Chatbot
    WordPress
    ChatGPT
    Customer Service
    Customer Support
    Customer Care
    Email Support
    Zendesk
  • $6 hourly
    • 5.0/5
    • (1 job)
    𝑹𝒆𝒍𝒊𝒂𝒃𝒍𝒆 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝑨𝒄𝒓𝒐𝒔𝒔 𝑨𝒍𝒍 𝑰𝒏𝒅𝒖𝒔𝒕𝒓𝒊𝒆𝒔 | 𝑷𝒉𝒐𝒏𝒆, 𝑪𝒉𝒂𝒕, 𝑬𝒎𝒂𝒊𝒍 & 𝑴𝒐𝒓𝒆 Looking for a customer support specialist who can handle your clients with professionalism and care? I bring over 4 years of experience in providing exceptional customer service across multiple industries, ensuring smooth communication, issue resolution, and customer satisfaction. Whether you need 𝙙𝙚𝙙𝙞𝙘𝙖𝙩𝙚𝙙 𝙞𝙣𝙙𝙞𝙫𝙞𝙙𝙪𝙖𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 Or 𝙖 𝙩𝙚𝙖𝙢-𝙗𝙖𝙨𝙚𝙙 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣, I’m here to help your business retain customers, manage inquiries, and improve overall client experience. 📌 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡: ✅ IT & Technology ✅ IPTV & Streaming Services ✅ Construction & Real Estate ✅ Restaurants & Hospitality ✅ Health & Medical and More! 💡 Worked with clients across: USA, UK, Philippines, Malaysia, Canada, and EST time zones. 💬 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 (𝗔𝗹𝗹 𝗖𝗵𝗮𝗻𝗻𝗲𝗹𝘀): ✔ Live Chat & Email Support: Quick responses, resolving queries, and assisting customers efficiently. ✔ Phone Support & Call Handling: Managing inbound & outbound calls with professionalism. ✔ Order Processing & Inquiry Management: Ensuring seamless operations for eCommerce & service-based businesses. ✔ Virtual Assistance: Handling admin tasks, appointment setting, and daily operations. ✔ Cold Email Outreach & Lead Generation: Connecting businesses with the right prospects. 🔧 𝐓𝐞𝐜𝐡-𝐑𝐞𝐥𝐚𝐭𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 (𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞): ✔ Frontend Web Development: Creating smooth, user-friendly interfaces. ✔ API & App Integrations: Connecting platforms for better automation. ✔ Technical Troubleshooting: Assisting customers with IT-related concerns. 💡 𝗪𝗵𝗮𝘁 𝗱𝗼 𝗬𝗼𝘂 𝗙𝗶𝗻𝗱 𝗵𝗲𝗿𝗲? ✅ Customer-Centric Approach: Friendly, professional, and efficient support. ✅ Quick Response Time: Ensuring timely assistance and issue resolution. ✅ 100% Data Security: Your business and customer details are always protected. ✅ Flexible Support Plans: Available for short-term and long-term projects. ✅ Scalable Solutions: Can work individually or bring in a dedicated team as needed. 📩 𝗟𝗲𝘁’𝘀 𝗗𝗶𝘀𝗰𝘂𝘀𝘀 𝗬𝗼𝘂𝗿 𝗣𝗿𝗼𝗷𝗲𝗰𝘁! I’m here to help your business provide top-tier support and seamless operations. Feel free to reach out, and let’s get started! 🚀
    Featured Skill Freshdesk
    Shopify
    CRM Software
    Email List
    Lead Generation
    Email Marketing
    BPO Call Center
    Customer Satisfaction
    Customer Relationship Management
    Email Support
    Phone Support
    Online Chat Support
    Customer Service
    Customer Support
  • $5 hourly
    • 4.9/5
    • (1 job)
    Dynamic Customer Support and Retention Specialist with over 5 years of experience in delivering exceptional customer service and technical support across diverse industries. I specialize in resolving complex issues, enhancing customer satisfaction, and implementing retention strategies to drive client loyalty. My expertise includes working with industry-leading tools like Zendesk, Freshdesk, Salesforce, and Zoho. Key Skills and Expertise: 📌 Customer Retention: Developed and executed strategies to enhance customer loyalty and reduce churn. 📌 Technical Support: Provided front-line technical assistance, resolving complex issues efficiently. 📌 Effective Communication: Delivered clear, empathetic, and solution-oriented support to customers. 📌 Problem-Solving: Diagnosed technical problems quickly and provided accurate solutions. 📌 Cross-Functional Collaboration: Worked closely with product teams to relay feedback and improve services. 📌 CRM Proficiency: Hands-on experience with Zendesk, Freshdesk, Salesforce, Zoho, and Gorgias. If you are looking for a dedicated support specialist who can enhance customer satisfaction, solve technical issues, and drive customer retention, let’s connect!
    Featured Skill Freshdesk
    Email Support
    SaaS
    Live Chat Software
    Online Chat Support
    Zoho CRM
    Shopify
    Gorgias
    Communication Skills
    Customer Retention Strategy
    Business Development
    Customer Retention
    Technical Support
    Phone Communication
    Customer Service
  • $15 hourly
    • 5.0/5
    • (9 jobs)
    Thank you for visiting my profile. I am a customer support specialist. I have 5 years of experience in customer support via emails and live chats. I have worked on different projects with different types of tools. I’m able to handle multiple and complex issues either via chat or using the ticket system. My strength lies in converting customer inquiries into customer satisfaction while delighting the existing customer by going the extra mile. I am always willing to learn and will fully familiarize myself with the product to provide the best possible support to customers. The primary services I offer are: - Email and Live Chat Support - Data entry - Virtual Assistant & Administrative Duties - Managing E-Commerce store on Shopify - Managing social media accounts (Answering Comments and messages) - Miscellaneous Tasks I am a friendly and courteous Customer Support Specialist who has good interpersonal skills and the ability to resolve customer issues. Has good social communication and problem-solving abilities. I might be the one you need since my highest priority is solving any inquiries and helping customers at my best. Please have a look at some tools I have worked for: • Zendesk (Email and Live Chat Support) • Freshdesk (Email Support) • Airbnb, Guesty • Shopify (Store Management) • Salesforce (Email and Live Chat support, Data Entry) • Bliss (Email Support) I have worked on the following projects; • Let's Explore: Oceans (Email Support and Order management) • Uber at Mindbridge (Email Support) • Email support for Airbnb clients • Foodpanda (Live Chat Support) • Coursekey.com (Live Chat Support) • Cactus Jack (Email Support) • Oceanproject.co (Email Support) I can provide 365 days customer service. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I am a highly motivated individual who tends to deliver results efficiently yet effectively. I have the ability to think outside the box and carry out projects from beginning to end at very high quality. I always strive to give my best in doing my job. Hopefully, you will not be disappointed in my services. If you think you might want to have a word with me regarding your projects, feel free to leave a message. Best, Hassan
    Featured Skill Freshdesk
    Shopify
    Customer Satisfaction
    Ticketing System
    Customer Support
    Google Spreadsheets API
    Email Communication
    Social Media Management
    Team Management
    Data Entry
    Google Docs
    Zendesk
    Phone Support
    Email Support
  • $4 hourly
    • 4.5/5
    • (7 jobs)
    Greetings :), Thank you so much for visiting my profile. :) (-) I am an experienced and well-skilled Customer Service Associate who delivers work efficiently. (-) I've been in the customer service industry for 5 years, specializing in email support, chat support and Phone support. Since then, I have enhanced my communication and interpersonal skills. I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Rental property management, and advanced in Airbnb Support. Also responding emails in other languages via DEEPL translator and Google translator. I have already worked in these languages Portuguese • Dutch • Danish • German • Italian • Swedish • Finnish • Spanish • Norwegian (-) I am a full-time freelancer with the objective to satisfy my clients by providing them with detail-oriented, organized, and accurate work. Able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. |•| The services I can performs and tools which I am familiar with are : • Handle Property management • Live chat operator • Call Support • Email Support • Listing for Airbnb & Rental property • Virtual Assistant • Answering product Question • Order Tracking • Order Fulfillments • Customer Satisfaction • Handling Tricky Customer in a polite manners • Processing and confirming product shipments • Making discount offer for customers • Order cancellation and refund (According to policy) • Solving complaints/Tickets in a professional way • Airbnb • Vrbo • Phone.com • Google voice • Hospitable • HomeAway • Booking.com • Shopify • Agoda • Smoobo • Kross booking • CRM • New voice media (Caling app) • Zadarma • Ring Central • Freshdesk • Help scout • Slack • Zoho CRM • Signal • Airtable • Charge Automation • Tawk.to • Reamaze • Trello (-) I will definitely provide the best service to my clients by making sure I know what they want and how to do it, exceed their expectations by completing the assigned tasks before the deadline and by always dealing with them professionally. I take care of the client's business as I would handle my own for their success is my own success as well. (-) I have done the following projects: • Customer support for Airbnb (Chat support) • Administrative Coordinator (Quality control + Team leads) • Virtual Assistant for a Shopify store • Admin Support for a Shopify store (24/7) • Customer support for 20 + Shopify stores (Worldwide drop shipping) (-) I also have an excellent team who is with me and always ready to work on any project related to customer service. (-) I am a very hardworking and detail-oriented person and I'm confident that I can work with my future clients well. Looking forward to working with you. Bundles of thanks. :)
    Featured Skill Freshdesk
    Zendesk
    Email Support
    Help Scout
    Order Tracking
    Zoho CRM
    Online Chat Support
    Customer Service
    Order Fulfillment
    Customer Satisfaction
    Shopify
    Microsoft Excel
    Data Entry
  • $4 hourly
    • 4.9/5
    • (48 jobs)
    Hello! I'm Yasir, a seasoned customer support professional with over five years of experience as a full-time freelancer. My goal is to deliver detail-oriented, organized, and accurate support that exceeds client expectations. I excel at managing multiple tasks, staying calm under pressure, and ensuring that your business runs smoothly. My Services Include: 24/7 Airbnb Customer/Guest Communication Amazon and Shopify Customer Support Live Chat and Email Support Order Handling and Tracking Social Media Support Booking Engine Management (Guesty, Hostaway, Smoobu, Newbook) CRM Tools (Zoho, Helpscout, Zendesk, Reamaze) Data Entry and File Management Notable Projects: Managed customer service for Foodpanda and multiple UAE-based e-commerce stores like Monelli and Yallahype.com. Provided Airbnb rental support for Aperfectstay and Camelotels. Led customer support for various e-commerce stores, including SensePro Tooth Brush and Exclusivegets. Assisted in data entry projects for Alex Padilla, Secretary of State, California. Why Work With Me? I offer 365 days of dedicated customer service, ensuring that your clients are always supported. I treat your business as my own, striving to build long-term relationships based on trust and exceptional service. I’m also flexible with working hours and eager to collaborate with your existing team to achieve your goals. Let’s connect and discuss how I can help your business thrive. Thank you, Yasir
    Featured Skill Freshdesk
    Customer Care
    Gorgias
    Virtual Assistance
    Customer Service
    Online Chat Support
    Email Support
    Shopify
    Zendesk
    Booking Website
    Help Scout
    Order Tracking
    Customer Support
    Order Fulfillment
    Social Customer Service
  • $8 hourly
    • 1.0/5
    • (3 jobs)
    🕘 Available in Australian Time Zone 🇦🇺 ✅ Top Rated Badge ✅ 100% Job Success Score ✅ Stellar Customer Services ✅ 100% Client Satisfaction 👉 Who am I? ★ I'm a self-motivated, dynamic and professional customer support specialist with 8 years of experience working in the customer care area managing high volumes of workload within deadline-driven companies like Walmart. I also have 2 years experience in working with eCommerce and drop-shipping companies, doing email handling, solving tickets, live chats, order management, and fulfillment. ★ Turning complaints into opportunities by identifying and assessing customers needs in order to achieve 100% satisfaction, ability to calm angry customers in a friendly manner and regain their trust ★ I possess excellent communication and interpersonal skills. I'm a hardworking and a reliable person. I can work very well under pressure, keeping excellent track of deadlines. I'm a fast learner, and I work quick but thorough. I'm highly organized, punctual, a great asset to the team, and very efficient on any level. 👉 Skills, Personality & Work-Ethics ★ Providing Live Chat Support | Zendesk | Crisp | LiveChat | Zopim | Gorgias | Tawk.to | Verizon | ★ CRM Documentation | CCA | Freshdesk | eDesk | Trello | Zoho | Helpdesk | TeamSupport | Freshsales ★ Dropshipping Stores Management | eBay | Reverb | Shopify ★ Graphic Desgin | Adobe Photoshop | Adobe Illustrator ★ Strong empathy skills | Self-Sufficient | Results-oriented | Customer-focused ★ Excellent skills for communicating and relating with both staff members and customers ★ Strong sense of documentation | Positive attitude to continued learning
    Featured Skill Freshdesk
    Product Knowledge
    Customer Service
    Helpdesk
    Online Chat Support
    Email Support
    Help Scout
    Inbound Inquiry
    Zendesk
  • $8 hourly
    • 0.0/5
    • (1 job)
    An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. Strong ability to multi-task and prioritize assigned tasks. Seeking a new, challenging role in a organizations which will utilize existing skills.
    Featured Skill Freshdesk
    Customer Service
    Intercom
    Live Chat Software
    Customer Support Plugin
    Email Support
    Zendesk
  • $5 hourly
    • 2.5/5
    • (2 jobs)
    Hello, and welcome to my Upwork profile! I am a skilled virtual assistant and data entry specialist with over 5 years of experience in these fields. Throughout my career, I have developed a strong skill set in various administrative tasks, including data entry, web research, email management, scheduling appointments, and social media management. As a virtual assistant, I understand the importance of communication and organization. I am able to manage multiple tasks efficiently while ensuring that all work is completed accurately and on time. I am also skilled in using various software and tools to streamline processes and increase productivity. When it comes to data entry, I am meticulous and detail-oriented. I am able to handle large volumes of data with precision and accuracy, ensuring that all information is entered correctly and organized in a logical manner. I am also comfortable working with a variety of data entry software and platforms, and am always eager to learn new systems. My top priority is always providing high-quality work that meets the needs of my clients. I am committed to ensuring that all projects are completed on time and within budget, and am always available to provide updates and answer any questions that my clients may have. Thank you for taking the time to read my profile, and I look forward to working with you soon!
    Featured Skill Freshdesk
    Zendesk
    Email Support
    Online Chat Support
    Social Media Management
    Customer Support
    Intercom
    Virtual Assistance
    Customer Service
    Education Presentation
    Administrative Support
    File Maintenance
    Microsoft Word
    Microsoft Excel
    Data Entry
  • $5 hourly
    • 0.0/5
    • (3 jobs)
    I have over 7 years of experience as a Customer Support Specialist. I handled calls in the BPO industry for almost 7 years. Experienced in Freshdesk, FreshChat, Shopify Wholesale, Dropshipping, Zendesk, Intercom, Bliss, and Kustomer. I have expertise in Microsoft Office 365, Slack, and Asana. I am a self-starter and I can do the work efficiently with minimum guidance. Why Choose Me? 🏆 Expert Shopify E-Commerce Virtual Assistant & Customer Support ⭐️ Fluent in English ✅ Available in EST, PST, CST, AEST, CET 🧠 Multi-skilled & Collaborative My Strengths: - Outstanding Customer Service - Attention to detail - Meticulous Editing - Organized - Quick Learner - Problem Solver - Familiar with Zoom and Slack - Familiar with Canva and Adobe - Quick Learner - Web Research - Excellent Communication Skills - Time Management - Data Entry (Handle all sensitive customer data) - E-commerce Store Management (Listing items, Pricing, Description SEO enriched with keywords) - Able to manage a team Expertise In: - Microsoft Office Word, Excel, and Spreadsheet - Email Support (Zendesk, Bliss, Helpscout, Outlook, Gmail, Gorgias App) - Phone Support - Chat Support via Zendesk, Salesforce, Freshdesk, Intercom, Facebook Messager, and other online chat application platforms - Order Fulfillment (Shopify, OBERLO, Dropshipping, and Aliexpress) - ‎Shopify adding products and descriptions, managing orders and refunds Already worked with the famous Tech organizations: - Uber - Uber Eats - Voi Micro-Mobility Technologies Along with these experiences, I still never stop to learn new technology. I am continually checking new web tools to stay competitive and more efficient. I am providing the best & quality services to all our clients for a long time, also providing 24/7 Customer Service to our clients in English, German, French, Swedish, Urdu, and Hindi. I am available for short or long-term, fast, and accurate services.
    Featured Skill Freshdesk
    Online Chat Support
    Dropshipping
    Content Writing
    Email Support
    Zendesk
    Email Communication
    Data Entry
    Set Up Shopify Site
    Customer Service
    Customer Support
    Technical Support
  • $8 hourly
    • 0.0/5
    • (2 jobs)
    Hey there! If it's a reliable, hardworking, and efficient Virtual Assistant you're looking for, that's me! You most certainly came to the right place. I have accumulated a total of 4 years worth of experience in the Customer Service/Support field over Voice Calls, Emails, and Live-Chats. I have worked with several teams whom which I have handled different types of projects. These are but not limited to: • Billing, Accounts & Subscriptions Support • Technical Support (Website Plugins, Shopify Plugins) • Retail Support • Dispatching Services • Social Media Management This experience has allowed me a vast control over several Customer Relationship Management tools such as: • Zendesk Voice | Chats | Support Requests / Emails • FreshDesk • Salesforce • Jira • Hubspot • Contact Sheriff • Tawk.to | Live Chats / Support Emails • ManyChats | Social Media Management Here is my list of provisions: • Excellent Communication • Ultra-Fast Internet (No down time or related issues will be faced) • Electricity Backup (Which I believe stands a major necessity in this field) • Daily, Weekly, and Monthly based work progress reports and customer leads Some past projects: • Online Shopify Stores • Streaming Websites • Etsy and Shopify Plugins Troubleshoot Support • Cab Services in London • Furniture Relocation Services all over UK • Truck Dispatching Company Experience merged with extra-ordinary interpersonal skills, convincing skills, ability to uphold a calm and collected persona, and consistent hard-work, I believe, would place me ahead others in my field. Here's what I guarantee: - Quality Results - Quality above everything. Even the most inconsiderable details will reflect the exceptional caliber of excellence. - Swift Delivery - I value your time way more than I do mine. And trust me, I do value my time. You can expect your work before the deadline without any insensible delays. - Rapid Response Time - Any questions/queries you want answered, any details or altercations you want to address, or something worth or not worth of note, just leave a text and I will get back to you instantly. - Excellent Communication - I will take every single of your ideas, points, and inputs into consideration. I will be quick to understand your point-of-view. Furthermore,. as a Computer Sciences Major, I will be providing you with excellent and productive tips and points on how to actively make the project better. - Unlimited Reevaluations - Worry not, if you think the work doesn't sits well with what you're paying for, I'll be there for revisions and reassurance.
    Featured Skill Freshdesk
    PayPal
    Gorgias
    ManyChat
    Shopify
    Intuit QuickBooks
    Zendesk
    Property Management
    Social Media Management
    Customer Service
    Virtual Assistance
    Customer Support
  • $8 hourly
    • 0.0/5
    • (3 jobs)
    My name is Shahab, and I am a technical support and QA engineer. I have been providing technical software support and Quality assurance services to different companies for several years. My key responsibilities include assisting customers requesting support with our software and services and providing them feasible solutions, communicating troubleshooting steps to clients in a timely and professional manner. Creating knowledge based articles, documenting solutions to frequently asked questions and problems to assist the clients promptly. Managing multiple cases in queue, inbound and outbound communications, carrying out research into problems in multiple databases and forums to find issues and solutions. Replicating customer issues using personal computers or cloud resources. Supporting users and network administrators over the telephone and by email. Managing a team of employees from different countries including India, Czech Republic, Serbia, and USA. I have IT Proficiency in the following areas : 1) Server Administration 2) Linux, Centos Ubuntu. 3) FreeBSD and Mac 4) Microsoft Windows Server 2003 and up 5) MySQL Post Gre SQL 6) Microsoft SQL Server 2016+ 7) Apache/Nginx. 8) Widows 10, 11, Chromebook, macOS, Android, iOS and Microsoft IIS. 9) Screen Sharing & Cloud computing, experience with Amazon AWS and Azure 10) Systems and application monitoring and management 11) Networking protocols TCP/IP, DNS, RDP, SSH HTTP and HTTPS 12) Experienced in using help desk application like: Zendesk, Zoho, NetSuite, SalesForce, HelpScout, Intercom. 13) Experienced in using Jira, Asana, Hubspot, Zendesk and testRail.
    Featured Skill Freshdesk
    Google Workspace
    Customer Support
    Technical Support
    End User Technical Support
    Ticketing System
    Microsoft Visual Studio
    Database Management
    Asana
    Software QA
    Incident Management
    SQL
    Zendesk
    Email Support
    Jira
  • $5 hourly
    • 0.0/5
    • (1 job)
    🚀 Boost Your E-commerce Success with Expert Support & Solutions 🌟 With over 5+ years of expertise, I deliver tailored, end-to-end e-commerce solutions that drive growth and streamline operations across leading platforms like Shopify, Amazon, eBay, and Facebook Marketplace. My services cover everything from creating compelling product listings and optimizing them for SEO to developing sales strategies that maximize conversions. I excel in managing inventory and providing top-notch customer service, handling inquiries, processing refunds, returns, order cancellations, replacements, and tracking shipments. I also oversee membership cancellations, resolve complaints, and ensure customer satisfaction at every stage. My goal is to enhance your customers' experience, foster long-lasting relationships, and drive sustainable success for your business. 💪 Why Work with Me? 🌟 Proven Results: A track record of success in managing e-commerce platforms and delivering exceptional service. 🌟 Results-Driven: Focused on delivering impactful solutions that drive measurable outcomes. 🌟 Detail-Oriented: Your business and concerns are handled with utmost care and precision. 🌟 Punctual & Reliable: Committed to meeting deadlines and delivering results on time. 🌟 Proactive Problem Solver: Swiftly tackling challenges to ensure smooth operations. 🌟 Dedicated Partner: Your business’s success is my top priority. 🌟 Customized E-commerce Solutions: Understanding your unique needs and aligning strategies to achieve your business goals. 🌟 Multi-Channel Expertise: Seamless communication through email, chat, and phone support. 🔹 Customer Support Excellence: ● Providing top-quality customer service via email, chat, and phone. ● Efficiently addressing inquiries and resolving complaints to retain customer loyalty. 🔹 Technical Proficiency & Tools Expertise: ● Zendesk: Managing support tickets with automation and a knowledge base. ● Freshdesk: Handling multi-channel tickets with SLA automation. ● Gorgias: E-commerce support through Shopify integrations. ● Hubspot: CRM management, lead tracking, and automated workflows. ● Zoho: CRM and support automation. ● Shopify: Complete management of e-commerce operations, from products to customer service integration. ● LiveChatInc & Tawkto: Real-time customer engagement and support. ● Slack: Streamlining team communication and collaboration. ● Trello: Efficient project management and task tracking. ● Microsoft Office: Documentation, reporting, and data analysis. ● Intercom: Real-time messaging, support, and customer engagement. ● GoHighLevel: All-in-one CRM for customer management and marketing automation. ● ManyChat: Automated customer interaction via messaging platforms. 💡 Platforms and Tools I Have Worked With: ✔️ Shopify & Amazon Store Management ✔️ Amazon FBA & Drop Shipping ✔️ Ebay Virtual Assistant & Store Management ✔️ Product Research & Keyword Research ✔️ Customer Support & Order Management ✔️ Listings Optimization & Social Media Marketing ✅ Areas of Expertise: 📞 Phone Support 💬 Live Chat Support 📧 Email Support 📩 Tickets Support 🎯 Email Marketing 🎧 Inbound & Outbound Support 🛒 E-commerce Management 📦 Order Processing & Fulfillment 🛍️ E-commerce Operations 🌐 Social Media Marketing 🗂️ Data Entry 📬 Let’s Drive Your E-commerce Business to New Heights! Let’s not just talk about success—let's achieve it! Message me now to partner with a skilled Customer Support Representative and Virtual Assistant who will optimize your operations and help your business thrive. 🌐 My Commitment to Your Success. Let's Excel Together! 🚀
    Featured Skill Freshdesk
    Dropshipping
    Microsoft Excel
    Following Procedures
    Sales Call
    Customer Care
    Manage Ecommerce Site
    Email Management
    Quality Assurance
    Cisco CallManager
    Avaya
    Salesforce
    TIMETRACKER
    Freshworks CRM
    Oracle Siebel
  • $7 hourly
    • 0.0/5
    • (1 job)
    I've consistently sustained the expectations of clients with over 6 years of hands-on experience in several customer service roles. My comprehensive expertise is in many customer interaction channels, including chat, phone, email, and social media. I am experienced at quick navigation and effectively resolving diverse customer concerns, ensuring their satisfaction. In my past experiences, I have • Oversaw customer support operations. Abidance with key performance indicators (KPIs) and Service Level Agreements (SLAs), and maintaining target metrics. • Analytical approaches | customer satisfaction (CSAT) scores. Monitored and analysed strategies to improve customer satisfaction and service quality using the DMAIC methodology. • Resolved customer concerns via email and chat: promptly, I have responded and resolved accurately a wide range of issues and concerns with higher satisfaction. • Escalated complex technical issues: Fintech systems to product development concerns, timely escalating to relevant teams and corroborated swift resolution. • Trained and mentored a 40+ team of support specialists: I have been hiring, monitoring and leading a team of support specialists. Providing resources for professional development and improving skill set. • Tracked Documentation and monitored performance metrics to enhance team efficiency and identify areas of improvement in customer support processes using the SMART strategy.
    Featured Skill Freshdesk
    Project Management
    Technical Support
    Salesforce
    Slack
    Customer Service
    Customer Support
    Jira
    HubSpot
    Intercom
    Online Chat Support
    Email Support
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Are you seeking a seamless blend of cutting-edge automation technologies to supercharge your business processes? Look no further! I am an Automation Specialist proficient in both Make.com (formerly Integromat) and n8n, as well as an expert in Zapier, dedicated to optimizing workflows and maximizing efficiency. 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: I thrive on making work easier through automation. With a keen eye for detail and a passion for precision, I specialize in crafting customized automation solutions tailored to your unique business needs. 𝗪𝗵𝗮𝘁 𝗜 𝗢𝗳𝗳𝗲𝗿: Make.com (Integromat) / Zapier / n8n Integration: Seamlessly connect your preferred tools with precision-crafted integrations. From effortless data movement to task automation, I ensure smooth operations that save time, reduce costs, and boost productivity. 𝗧𝗼𝗽 𝗧𝗿𝗮𝗶𝘁𝘀: Highly organized and detail-oriented Expert problem solver with a knack for complex projects Committed to delivering high-quality work that exceeds expectations 𝗧𝗼𝗽 𝟱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀: 𝗜𝗻𝘃𝗼𝗶𝗰𝗲 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: ✔️ CRM Integration and Automation ✔️ eCommerce Workflow Automation ✔️ API Integration for Seamless Data Exchange ✔️ Custom Automation for Specialized Tasks 𝗦𝗸𝗶𝗹𝗹𝘀: ✔️ Extensive experience in API integration and webhook configuration ✔️ Proficient in building scalable automation architectures ✔️ Strong understanding of cross-platform tool connectivity 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗧𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: ✔️ Make.com, Zapier, n8n ✔️ Project management tools including Airtable and ClickUp ✔️ Google Suite applications such as Google Sheets, Gmail, and Google Drive ✔️ Various AI tools and communication platforms 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁: Ready to unlock the full potential of automation in your business? Reach out to me today, and let's embark on a journey to enhanced efficiency, seamless integration, and unparalleled productivity. Together, we can automate your way to success!
    Featured Skill Freshdesk
    Zapier
    n8n
    Application Integration
    CRM Automation
    Chatbot Integration
    Airtable
    API Integration
    Robotic Process Automation
    Make.com
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Experienced Sales Representative | B2B Lead Generation Specialist | Outreach Expert Results-oriented and motivated Sales Representative with a proven history of always outperforming sales expectations through growing companies' exposure and closing transactions within the B2B marketplace. Emphasizing how to effectively leverage LinkedIn and email outreach to drive qualitative lead generation and nurturing for marketing platforms, subscription-based services, and outstaffing/outsourcing solutions. Key Competencies and Expertise: • Sales Navigator Expert: Advanced search and targeting strategies for ideal customer profiles. • Lead Generation and Outreach: Personally build sequences, prospect lists, and run multi-channel outreach (email and LinkedIn). • Automation Tools Mastery: Master various LinkedIn automation tools in connection requests, personalized messaging, lead tracking, and optimization of engagements. • Tools and CRMs: • Outreach Tools: Apollo, Hunter, Phantombuster, LinkedHelper, LinkedHub, Reply.io, Expandi, Clay • CRM: HubSpot, Notion Professional Achievements: • Outbound Outreach Strategy: Developed and executed a LinkedIn outreach strategy at CGI Backgrounds. Book at least 5 calls per month. • Lead Nurturing Excellence: Consistently maintained a strong pipeline that moved reply rates, booked meetings, and a consistent conversion percentage through optimized workflows and personalized outreach. • Strategic Collaboration: Partnered with sales teams to refine messaging and value propositions, ensuring a compelling pitch to prospects.
    Featured Skill Freshdesk
    B2B Lead Generation
    Email Marketing
    List Building
    Data Scraping
    Cold Email
    Appointment Setting
    Zendesk
    Email Support
    Online Chat Support
    Customer Support
    Customer Service
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