Hire the best Freshdesk Specialists in El Salvador
Check out Freshdesk Specialists in El Salvador with the skills you need for your next job.
- $35 hourly
- 5.0/5
- (22 jobs)
Hello, Thank you for taking a look at my Top-Rated Upwork Profile I've been working in the customer service industry for more than 10 years. During my career, I have worked for different call centers as a Customer Support Representative, Sales Specialist, and Quality Assurance Rep. Throughout my career, I have developed a deep understanding of the importance of delivering excellent customer service and building lasting relationships with clients. I have a proven track record of managing a portfolio of high-value accounts and ensuring their ongoing satisfaction and success. Additionally, I am adept at identifying opportunities for growth and expansion within existing accounts, as well as collaborating with cross-functional teams to drive customer retention and revenue growth. I have been responsible for managing a diverse group of clients, including Fortune 500 companies and high-growth startups. Through regular check-ins and proactive outreach, I have built strong relationships with my clients and become a trusted advisor to their businesses. I have the proper computer software knowledge in Windows Operating Systems, and different CRM tools, such as Zendesk, Pipedrive, Salesforce, Appfolio, Asana, Stripe, Basecamp, Tookan, Jira and many others.
Freshdesk
Technical SupportGoogle WorkspaceAppFolioTroubleshootingPipedriveSaaSStripeIntercomZendeskSalesforce Service CloudOnline Chat Support - $15 hourly
- 5.0/5
- (3 jobs)
I create, maintain, and update spreadsheet reports based on your needs. I have worked in different areas for BPOs, mainly focused on data collection, analysis, and presentation of reports. I have created, and standardized capacity plan files for several companies to improve resources, productivity, and revenue efficiency. I can recognize and recommend operational strategies based on a forecast, KPIs, and business trends per Month, week, day, and at an interval level. • Skills - Data Analysis - Search and Summarize Data - Capacity Planning / Staffing - Client Assistance, Call Center Technical Support, and Customer Service oriented - Native Spanish and Advanced English written and verbal • Proficiency in the following tools - Google SpreadSheets - Google Hangouts and Mail - Microsoft Excel - Microsoft Word
Freshdesk
StripeCommunication EtiquetteCustomer SatisfactionTechnical SupportBPO Call CenterIntercomEmail CommunicationData EntryJiraPhone SupportMicrosoft Excel - $28 hourly
- 5.0/5
- (10 jobs)
Hello, My name is Ricardo Martinez. I have 20 years (10 of those years in call centers) of experience in the field of Customer Service Satisfaction, Customer Support Representative, Sales, Appointment setter, Email, Ticket handling, and Phone Support. I have the confidence to know that I would be the person that you are looking for in this position due to my experience in the Market. I have the professional experience that can help your company succeed. I am outgoing and detail-oriented, and proficient at building and maintaining professional relationships. I have outstanding learning, reading, speaking, understanding, and writing skills in English and Spanish language. My ability to communicate and solve unexpected difficult situations is awesome. I worked dealing with Zendesk, Manychat, Freshdesk, Podio, CallRail, Admintool, Slack, Vonage Business, Quickbooks, Bookeo, Fountain, Lead Engine, App= Lead Connector, osTicket, and Shopify platforms. I strive to learn the product from A to Z to make sure that I have the correct answers, discussion, and troubleshooting steps to have a resolution on a first response. I have the ability to think outside the box and solve problems quickly and effectively. I go that extra mile and beyond. I worked with a Mindfulness Exercises Meditation Teacher whom I learned a lot and keep learning. I am happily married, I have a 10-year-old boy by the name of Andy and a eight years old girl by the name of Scarlett. I take really good care of my family and as much as I take good care of them, I take care of my job because it’s the way that I support them. I am looking forward to hearing from you on this new journey, and I can assure you that you will not regret giving me the opportunity since I will commend myself to go one step beyond what’s expected of me. Thank you, Ricardo Martinez
Freshdesk
Customer Retention StrategyFollowing ProceduresQuality AssuranceInterpersonal SkillsTicketing SystemTechnical SupportCustomer SatisfactionCustomer RetentionCustomer SupportCustomer ServicePhone SupportZendesk - $5 hourly
- 0.0/5
- (1 job)
Hello, My name is Mario. I'm a Spanish native speaker. I've studied English for a couple of years. I'm very skilled in data entry, excel works, and Zendesk program. I've attached more than a year of customer experience in the following areas: sales, customer care, and tech support without any single schedule problem. In addition, I have experience in inbound and outbound calls, chatting live and sending emails to customers regarding products and services. I'm a self-disciplined individual that is used to work as a virtual employee. My knowledge of Customer Service enables me to provide the highest level of support and advice to customers. I can empathise, understand and be patient with customers, but at the same time be firm and business like when required. As a superb communicator I have a bubbly personality, polite telephone manner and professional tone of voice. In addition to this I am also a quick thinker who is highly observant and who can remain composed when juggling several enquiries at once.
Freshdesk
Google SheetsHardware TroubleshootingCustomer ServiceCustomer SupportCustomer ExperienceZendesk - $17 hourly
- 5.0/5
- (9 jobs)
Hi there¡ If you are looking for high customer service satisfaction you have come to the right person; with seven years of excellent customer service level, I started this great experience with telecommunication company in my country named Claro, I dealt with customers face to face solving difficult customer service troubles providing support service to the internet, home phone and mobile service, I stayed there for almost two years. After this big experience, I got my first job in a call center providing customer service, support to people who received government assistance where I also performed as a quality assurance representative. I had the opportunity to work for the finance ministry of my country, verifying the accounting books, making audits and tax revisions. The last experience I got was in Marketo Inc where I performed as a collector Analyst I worked there for 2 years, making and receiving calls and emails, checking agreements, and also handling different systems such as Salesforce, intact, smart sheet. I worked under pressure getting the ability to reduce in a 60% a portfolio with more than 90 days past due. And all this large experience has given to me, an advanced English proficiency and high sense of responsibility, being also a person who follow instructions and demonstrate the ability to be multitasking. I am a highly self-motivated and determined person, as well as with a perceptive and intuitive sense.
Freshdesk
StripeSlackSupervisionCustomer ServicePhone CommunicationIntercomZendeskEmail Support Want to browse more freelancers?
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