TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐
I am Top rated certified Zendesk expert (9+ yrs), Freshdesk expert (6+ yrs), Kustomer Expert(2+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout)
As a Zendesk professional consultant, I can help you with the following:
⭐ Zendesk new account setup and configuration using best practices.
⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets.
⭐ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves.
⭐ Clean-up Zendesk environment to speed up the ticket resolution process.
⭐ Creating insights to measure agent's performance and your product performance.
⭐ Customize your Zendesk instance to your brand identity.
As a zendesk freelancer, my skills include:-
✅ Workflow setup (Triggers, Automations, Targets, SLAs)
✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text)
✅ Data Migration from any other support System like Email or any CRM.
✅ Multi Branding setup
✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding)
✅ Zendesk Gather (Community) designing and customization (Branding)
✅ Zendesk Email template designing and customization (Branding)
✅ Zendesk custom app development.
✅ Working with Custom objects in Zendesk Sunshine.
✅ Zendesk integration services (ZIS).
✅ Zendesk email setup.
✅ Host mapping
✅ Zendesk Talk set up with IVR.
✅ Zendesk Text set up
✅ Zendesk Chat (zopim) Setup and customization
✅ Zendesk Messaging bot flow setup.
✅ Answer bot and messaging set up.
✅ Social media integration (Facebook, Instagram, You tube, Whatsapp, Messenger).
✅ Basic and Advance reporting and insights in Zendesk Explore
✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc
✅ Zendesk custom request form development.
✅ Zendesk custom integration with any other third-party applications.
✅ Zendesk Sell setup and customization
As a Freshdesk Developer, my skills include :-
✅ Support email channel setup
✅ Freshchat setup
✅ Linking social media accounts to freshdesk
✅ Voice support setup
✅ Setting up workflows (Creating Automations, Scenario Automations etc)
✅ Ticket templates and forms setup
✅ Setting up Canned Responses
✅ Multiple Products.
✅ Helpdesk user interface development
✅ Setting up role-based users
✅ Freshdesk custom app development
✅ Email commands
✅ Setting up multiple products with Freshdesk.
✅ Freshdesk integration with other apps.
✅ Freshsales setup and customization
✅ FreshTeam setup and customization
🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%.
I have gained a unique approach for Zendesk implementation, and I can suggest you the best possible workflow per your business needs.
🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer).
🏆 I am Top rated Zendesk specialist with more than 21000 hours of work experience on Upwork. Please check my work history of more than 200 successful projects for proof of providing you 100% genuine work.
🏆 I own a Master of Computer Applications (MCA) degree.
⭐ I have also Setup and managed several marketing campaigns for manufacturing companies, real estate, training institutes and online stores, using various email marketing and marketing automation softwares such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring etc.
⭐ I also have well-versed experience in WordPress, including DIVI theme and others.
⭐ I have good experience in customizing Shopify.
Following are the other areas of my expertise:
⭐ ASP.Net MVC
⭐ Windows Forms
⭐ Entity Framework
⭐ Jquery and its plugins
⭐ Node js
⭐ React js
⭐ Microsoft SQL Server
⭐ SQL Server Reporting Services
⭐ Windows Services
⭐ Web Services and WCF
⭐ API Development
⭐ Third party API integration
⭐ Creating custom apps and Zaps in Zapier.
⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot etc.)
⭐ HTML 5 and CSS3
⭐ Liquid template language
🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
Customer Relationship Management
Microsoft SQL Server Programming