Hire the best Freshsales CRM professionals

Check out Freshsales CRM professionals with the skills you need for your next job.
  • $45 hourly
    I am a marketing automations specialist focusing on CRM system consultation, implementation & maintenance. I have experience providing services for users of Agile CRM, Active Campaign, Hubspot, Zoho, Freshsales CRM, Zapier & many others. I have assisted hundreds of users with their CRM & marketing automation systems over the last 7 years. I understand how to use these systems & I can help you make them work for your business. I can completely set up your system & I can teach you how to use it. I can complete smaller projects for you or if you are already an experienced user, I can also assist you in making sure you are using the system to its fullest potential. Many of my clients are long-term clients who desire continued assistance. My background also includes web development, customer support, software support, customer success & mobile application assistance.
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    Freshworks CRM
    Zapier
    HubSpot
    Zoho CRM
    ActiveCampaign
    Marketing Strategy
    Internet Marketing
    CRM Software
    WordPress
    Business Consulting
    Email Marketing
    Marketing Automation
    Agile CRM
  • $50 hourly
    I am a certified Freshdesk Product Expert who provides Freshdesk/Freshservice/Freshsales implementation services. Are you looking for a new CRM or helpdesk software for your sales/support team to set up from scratch? Are you already using one of the Freshworks products, but not sure if it was set up correctly and all the available features are utilized? Do you need someone to review your current Freshdesk system and improve your customer support? I will understand your business processes and daily workflow, analyze your current issues, and come up with a custom solution to meet your needs. Once you approve it, I will implement all the changes and test your account. If you and your agents are not sure how to use the new software, I’ll be glad to provide training. If you need the ongoing support of your account down the road, I will be there for you. My achievements: - Happy clients all over the world who have improved their business by using the Freshworks software that is well-tunned and meets their business requirements - Expert knowledge in process mapping, data integration, gap analysis, business requirement documentation, requirement facilitation. - Collaborative team player with strong communication skills, strategic planning, problem solving skills and the ability to work in a fast paced environment, fast-learner and good adaptability to new changes. - Excellent interpersonal and communication skills. - Capable of multi-tasking and working under pressure to meet tight deadlines. SKILLS • Software Requirements, Release Notes, Use Cases, User Manuals, Tutorial Videos, Manual Testing, Test Cases • Freshdesk, Balsamiq Wireframes, Visio, SQL, JIRA, Confluence, Active Reports, Active Query Builder, Camtasio Studio, Filezilla, MS Office (Word, Excel, Outlook), Tableau. LANGUAGES English – fluent Russian – native or bilingual Ukrainian - native or bilingual German – pre-intermediate
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    Freshworks CRM
    Ticketing System
    Google Docs
    Zapier
    Customer Support
    CRM Software
    Helpdesk
    Customer Relationship Management
    Freshdesk
    Requirements Analysis
  • $45 hourly
    🟧 CERTIFICATIONS ✔️ Marketing Software - HubSpot Academy. ✔️ Contextual Marketing - HubSpot Academy. ✔️ Sales Software - HubSpot Academy. ✔️ Frictionless Sales - HubSpot Academy. 🟧 EXPERIENCE ✔️ 13 years (19100+ hours) of proven experience on Upwork. ✔️ Completed 430 jobs & projects on Upwork. ✔️ 23 years of total professional experience working for companies all across the globe. ⭐ Zendesk (13+ yrs) ⭐ Freshworks/Freshdesk/Freshservice/Freshsales (12+ yrs) ⭐ Intercom (8+ yrs) ⭐ HubSpot (5+ yrs) ⭐ Klaviyo (2+ yrs) ⭐ ActiveCampaign (2+ yrs) ⭐ Any other CRM since they operate almost the same Are you seeking a specialist who can completely revamp any CRM and Customer Support system, specifically tailored for your business needs? I am your reliable guy if the answer to the above question is YES! TESTIMONIALS FROM MY UPWORK CLIENTS: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. FEW CONSULTANTS WILL PROMISE THAT YOU WILL LOVE THEIR WORK... I PROMISE ✅ My ultimate goal is to save Cost and Time for my clients. If I cannot, then I am no different than what is already out there... just noise! My proven methods of structuring and implementing a CRM/Helpdesk will save you a ton of time and manual efforts... no more boring repetitive tasks after I have automated your systems. I can prove that a fully optimized and automated system saves you from unnecessary headaches. After applying my best practices and procedures, you will get the following results: ✔️ Peace of mind... that only comes when the systems are running on autopilot ✔️ No more worry about what is going on in your Support, Marketing and Sales departments ✔️ Your leads and customers being treated in the best possible manner ✔️ The system will tell you the state of affairs in real-time ✅ The only thing I require from you is a detail of your requirements or problem description. If you are unsure, don't worry; I can present you with a step-by-step action plan to improve your workflows. I have in-depth experience in setting up the following areas of a CRM / helpdesk. There are 100s of other features I can implement, but obviously, cannot mention everything here: ► Help center design and theme customization ► Help center content creation - migration from other systems ► Multi-brand setup ► Business rules and workflows (Triggers and Automations) ► Optimizations, that can minimize the number of issues reported ► Integration with external systems, CRMs and applications ► Social media integration (Facebook, Twitter, WhatsApp, Instagram etc.) ► Contact segmentation ► Auto-assignment of tickets to relevant groups and agents ► Creation of End Users, Agents, Groups and Organizations ► Phone and Text setup ► Zendesk Explore reporting ► Multi-lingual configuration ► Service level agreements (SLAs) ► Live chat, Chatbot and Answer Bot configuration ► Email automation - Sequences - Flows (Abandoned Cart, Browse Abandonment, Post Purchase, Win Back, Welcome - Key flows that maximize your email ROI) ► Email strategy + consulting - What to send, to which segment/audience and when ► Email marketing and automation (just getting started or thinking of moving?) 👉 All my clients are guaranteed to have unlimited support after we finish the project. It is really important to me that you feel comfortable with your system after the contract is completed! Feel free to contact me, and I will get back to you ASAP. Cheers, Zafar
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    Freshdesk
    Freshworks CRM
    Zendesk
    Helpdesk
    Email Marketing
    Intercom
    Zoho CRM
    Email Campaign Setup
    Email Automation
    CRM Software
    HubSpot
  • $80 hourly
    I'm Optimizely Platform Certified. I have large experience in A/B test development using tools like: ✅ Optimizely       ✅ AB Tasty ✅ Adobe Target        ✅ Convert ✅ VWO        ✅ Dynamic Yield ✅ Zoho PageSense    ✅ Freshmarketer ✅ Google Optimize   ✅ Kameleoon I have served many international digital agencies from the United Kingdom, Australia, Canada, France and the Netherlands with my A/B testing services. I have coded 1200+ A/B test campaigns using various tools for those clients. I've been working with Conversion Rate Optimization as well. I analyze websites using Hotjar, and Google Analytics, doing a heuristic analysis, following the steps of the funnel and checking the site on different browsers. - Heuristic Analysis - Hotjar Analysis (Heatmaps and recordings) - Google Analytics / Adobe Analytics - A/B testing I have over six years of experience in Frontend Web Development. I have developed a wide range of websites using HTML, CSS, JS, jQuery, Angular 2+.
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    Convert Experiences
    Zoho PageSense
    Freshworks CRM
    Kameleoon
    Dynamic Yield
    Google Optimize
    Conversion Rate Optimization
    jQuery
    JavaScript
    VWO
    Adobe Target
    Optimizely
    AB Tasty
    Convert A/B Testing
    A/B Testing
  • $38 hourly
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these softwares for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
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    T-SQL
    Microsoft SQL Server Reporting Services
    Microsoft SQL Server
    Node.js
    Email Handling
    Email Marketing
    .NET Framework
    Customer Relationship Management
    Shopify Templates
    Shopify
    API Integration
    Freshdesk
    Zendesk API
    Zendesk
  • $65 hourly
    Hello, Welcome to D. Foster Consulting, LLC, a TOP Answering Service, Appointment Setting, Lead Generation, Customer Service Support (Email, Phone, Chat), Sales Development & Business Development Representatives, Email Out-reach, Virtual Assistant, CRM maintenance, and Management Consulting. Our team consists of over 50 military spouses, veterans, and professionals in the United States across all timezones and our headquarters is located in Virginia Beach, VA. What sets DFC apart from the rest is the fact we pride ourselves on Quality over Quantity, and have figured out an approach to help the average conversion rate of lower than 1 % for qualified appointments be 3% & higher :). Why should you pick us…. -Reliability: Send me a text, a message on upwork, email, we can join your slack, or teams! Whatever you need me to do. -Personality: Gatekeepers and us are best friends, just ask our 90 % retainer clients ;) -Scripts: are so BLAHHH, sure you need the info in front of you, but training your staff to have them be themselves makes for a conversation. -Email marketing: Let us show you how it's done… the right way not through a drip feeling cold and empty -Web-based Phone System: That offers recordings in 1-party consent states! We send them over for our clients' review :) We love working as a team! -CRM systems specialist: (Salesforce Administrators / Hubspot Certifications) Salesforce, Hubspot, ActiveCampaign, Zoho, Pipedrive, Keap, FreshSales, Also have used many proprietary CRM. -Customer Service Training: through Chat, Email, and Phone :) -Recruiting: Over 10+ years of experience in Senior HR/Recruiting with access to 1000+ resumes on the HRIS system. DFC would love to help make your company successful so let’s meet today!
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    Virtual Assistant
    Customer Service
    Online Chat Support
    Cold Calling
    Hospitality
    Receptionist
    Customer Relationship Management
    Business Consulting
    Recruiting
    Telemarketing
    Lead Generation
    Email Marketing
    Appointment Setting
    Market Research
    Data Entry
  • $12 hourly
    ***** English: As Good as a Native English Speaker. US University graduate ***** - B2B Lead Generation: 100% Verified Emails, LinkedIn, Instagram, YouTube, Facebook, Web Research, Online Associations, Directories, Company Websites, etc... - Complete CRM Management - Email Marketing - Regular prospects follow up, as per schedule - Marketing through social media influencers - Blog Posting (WordPress) and research to write blogs - Project Management (Asana and many other tools) - Ecommerce - Product Scraping and Uploading to new sites - Manual Web Scraping - etc. Applications used on Virtual Jobs Include: -- Snov.io, Zoominfo, SignalHire, and all other email-finding apps on the cloud. -- WordPress -- Salesforce -- Asana -- Insightly -- PipeDrive -- LinkedIn Sales Navigator -- KissFlow -- Google Drive and other google applications -- MS Office (complete)
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    Social Media Lead Generation
    Data Collection
    Lead Generation Strategy
    Data Extraction
    Online Research
    Prospect List
    B2B Lead Generation
    List Building
    Company Research
    Data Cleaning
    Lead Generation
    Data Mining
    LinkedIn
    Data Scraping
    Data Entry
  • $30 hourly
    I have been working as a freelancer for the past 12 years with over 30000 hours logged doing project/product management and business intelligence. I'm proficient in Salesforce, Excel, Power BI,SQL, JIRA,Confluence, Trello,Asana, Basecamp and Tableau. My strongest suits are product/project management, business intelligence, analytics, reporting, and documentation. I'm a great communicator and has keen attention to detail. I'm a quick study and is always eager to learn something new. I take pride in delivering results and my commitment to meet scheduled deadlines.
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    Jira
    Call Center Management
    BPO Call Center
    Customer Support
    Customer Relationship Management
    Implementation
    Process Improvement
    Salesforce
    Process Infographics
    Freshworks CRM
    Business Analysis
    Microsoft Excel
    Data Analysis
  • $30 hourly
    Work Experiences: TaskUs Senior Manager of Client Services (April 16, 2022- January 13, 2023) Webinar.net (April 13, 2021- February 23, 2022) Client Success Manager (APAC) The Results Alaska Inc. (April 1, 2019-March 23, 2021) Operations Manager/NPS Lead *Manage and provide support to Comcast Operations with regards to NPS Score of the Site/Account *Gather data for analysis *Create Weekly, Monthly, Quarterly Reports *Create huddle materials for Operations for the Supervisors on a weekly basis *Attends calibration sessions, meetings with clients *Develop Supervisors facilitation skills during team huddles *Coaching sessions with supervisors and agents *Engages in strategic meetings with Operations and NPS Team Cognizant Philippines (March 2018- March 2019) for Google Project Management Lead *Manage and provide support to Project Managers/ Coordinators with regards to Google project completions and time metrics *Provide updates and strat plan map for the to ensure performance *Coaches the Project Managers/Coordinators on their KPI’s *Conducts Quality Assurance and Audits *Forecast Attrition reports *Program productivity check- Attendance *Process schedule exceptions *Issuance of IRs or NTEs and Manages progressive disciplinary measures to Project Managers/Coordinators *Delivers Performance Reviews with subordinates *Engages in Scorecard discussion, brain storming and creation with Team Manager. *Handle escalated and at risk projects Teledirect Telecommerce Philippines (September 2017 -December 2017) for Google Ads Global Support Lead Work Description: *Reports directly to the Sales Director *Manage and provide support to Team Leads and Sales Representatives, Campaign Specialists on all 4 Lines of Business with a headcount of 90+ under Google Adwords Sales with Teledirect with regards to Coaching and overall Performance. *Attend Weekly/Monthly/ Quarterly business reviews with the Google stakeholders and discusses reports and provide solutions to ensure performance and revenue of the business *Coaches the Team Leads as well as Sales Representatives on their KPI’s and develop much better team management skills (Team Leaders) and at Par performance (Sales Representatives) *Conducts Quality Assurance and Audits *Attends WBRs on behalf of the Sales Director Teledirect Telecommerce Philippines (March 2017 -September 2017) Senior Team Leader (March 2017- September 2017 Work Description: *Manage and provide support to ANZ Team Leaders and their subordinates with regards to performance, metrics and sales for Google Adwords ANZ under Teledirect *Provide daily updates and strat plan map for the day to ensure performance *Attend Weekly/Monthly/ Quarterly business reviews with the Google stakeholders and discusses reports and provide solutions to ensure performance and revenue of the business *Coaches the Team Leads as well as Sales Representatives on their KPI’s and develop much better team management skills (Team Leaders) and at Par performance (Sales Representatives) *Conducts Quality Assurance and Audits *Forecast Attrition reports *Floor walk for observation *Program productivity check- Attendance and AUX Management *Process schedule exceptions *Payroll update daily *Delivers Performance Reviews with subordinates *Engages in Scorecard discussion, brain storming and creation with Operations Managers and Sales Director The Results Companies (July 2012- March 2017) Trainer Associate Trainer Mentor/Sales Coach Inbound Sales Representative Telus International Philippines (January 2012- July 2012) Customer Sales Associate Sykes Marketing Services Inc. (September 2010-September 2011) Team Manager (Outbound Sales) Customer Service Representative WNS Philippines (Sept. 2008-Sept 2010) Retentions Specialist Customer Service Associate Pelatis BPO Solutions (Rehired) (January 2008 to July 2008) Training Head/Manager Educational Background: College: West Visayas State University Bachelor of Science in Mass Communications Major: Journalism Achievements: National Winner, Sports Writing English (National Schools Press Conference ‘98) Regional Winner, Sports Writing English (Regional Schools Press Conference “98) Regional Winner, Editorial Writing English (Regional Schools Press Conference’ 98) Division Winner, Sports Writing English (Division Schools Press Conference ’98) Best Feature Writer- College Press Conference 2000 Service Award- West Visayas State University Student Council ‘99 Journalism Award- West Visayas State University ‘99 Best Sports Writer/ Best Page Layout- College Press Conference 2000 Journalism Award- Region VI (Iloilo) ‘98
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Business Planning & Strategy
    Speech Writing
    Training
    Management Consulting
    Ghostwriting
    Sales
    Business Operations
    Training Needs Analysis
    NPS
    Songwriting
  • $20 hourly
    Thank you for visiting my profile! Invite me to your job, and find out how my expertise can help your business. Why choose me? With my 10 years of experience working in the BPO industry, providing customer satisfaction became an integral part of my life. To provide this, I see to it that I take the product knowledge by heart and research the company and product I'm assigned to fully understand it. Doing so makes our customers believe that I've been with the company since it started and provide exceptional customers experience. My work experience also taught me how to think of solutions outside of the box without jeopardizing the company processes. Not to mention being keen on details and being adaptive to changes. My experience includes inbound and outbound support, email, and customer service. I've worked with various types of industries - technical support, insurance, billing and payment, retention, and account management. I've handled simple and complicated issues using different platforms. Things I can help you with include; - Customer support via phone, email, and chat - Handling escalations / Billing - Order processing - Viewing and editing orders - Issuing refunds and replacements - Social media management, daily posting, engagement, replying to messages and comments - Web research - Canva: videos and graphics. - and a whole lot more. :) Experienced with the following tools; - Google Suite - Zendesk - Salesforce - Asana - Trello - Slack I am a dedicated person and I strive to provide my clients with great results. I am open to learning new things that'll help me improve with my tasks and skills. Let's connect and discuss everything. Thank you, Luisa
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    Email Communication
    Google Workspace
    Data Entry
    Microsoft Office
    Order Fulfillment
    Customer Service
    Lead Generation
    Customer Experience
    Incident Management
    Order Tracking
    Online Chat Support
    Phone Communication
    Zendesk
  • $30 hourly
    A retired Radio Disc Jockey/Account Executive, Erwin works online as a Senior Appointment Setter, Telemarketer, MS Excel Dashboard Solutions Specialist, and Audio & Voice over Specialist. With over ten years in home-based online job, and over three decades in broadcasting, his experience and expertise can speak well of his work ethic, accuracy, and efficiency.
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    Scheduling
    Appointment Setting
    Microsoft Excel
    Cold Calling
    Telemarketing Scriptwriting
    Telemarketing
  • $18 hourly
    I am a full-stack developer having expertise in handling backend technologies like Laravel / YII / Codeigniter and nodeJS [expressJS]. My front-end skills include - Angular and vue.js. I have expertise in working with CRMs and can handle fresh sales and Zoho. I'm a reliable and dedicated contractor who can communicate with clients and understand their requirements. I focus on doing quality work by following best coding practices. The code I provide is - * Optimized for high-speed performance. * Scalable and easy to maintain. * Well documented, commented code. I will improve your application in the best possible way. Therefore, you will not be disappointed by choosing me for your assignment, and it's my responsibility to make your project a success.
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    PayPal Integration
    Stripe
    MongoDB
    Zoho CRM
    Intuit QuickBooks
    React
    NestJS
    ExpressJS
    Node.js
    API Development
    WordPress
    Yii
    Laravel
    PHP
  • $20 hourly
    I am a highly experienced and successful sales professional with over 1800 hours of experience on this platform and a 100% success rate. Throughout my career, I have developed a strong track record of generating revenue and exceeding sales targets in a variety of industries. I am skilled in lead generation, customer service, and maintaining strong client relationships. In addition to my sales expertise, I am also highly organized and detail-oriented, with experience using CRM systems to manage leads and sales activity. I am a strong communicator, with the ability to effectively pitch products and services to potential clients through cold-calling, email outreach, and networking. I am committed to providing the highest level of service to my clients and constantly improving my skills and knowledge to stay ahead of industry trends. Whether you're looking to grow your business through sales or need a dedicated sales professional to help you meet your revenue goals, I am here to help. Thank you for considering my profile, and I look forward to the opportunity to work with you!"
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    Sales
    B2B Lead Generation
    Lead Generation
    Sales & Marketing
    Cold Calling
    Outbound Sales
    SaaS
  • $22 hourly
    If you are looking for a responsive, reliable and precise person, you will love working with me. Experienced executive assistant in a corporation, for the past 5 years I've been supporting small businesses and entrepreneurs in different areas, mostly admin, project management and marketing. Throughout my career, I have developed excellent communication skills and professionalism. Being passionate about reading books and self-improvement, I learn every single day. Tools: -Google Docs/Sheets/Slides | MS Office -Asana | Trello -Skype | Zoom -WordPress | Squarespace -ActiveCampaign | Mailchimp -Freshworks | Hubspot -Slack | WhatsApp
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    Jira
    Asana
    Digital Project Management
    Agile Project Management
    Scrum
    Organizer
    English
    Project Management Support
    Project Management
    WordPress
    Light Project Management
    Microsoft PowerPoint
    Mailchimp
    ActiveCampaign
    Email Marketing
  • $25 hourly
    Over 17 years of SDR, Telemarketing, Telesales. Appointment-setting, Customer Support, Training and Team Management experience. On upwork for the past 7 years and worked on a series of B2B / B2c Campaigns. You will find me to be: * Extremely Professional * Ethical & Honest * Responsible * Expert SDR * Decisive * Hardworking * Always available * Team Player * Result Driven I invite you to view my work history, reviews and testimonials from past clients. Past Experience: * Worked on Several projects, started from Timeshare (Appointment setting in US and Canadian Division (3 years) * Worked Full-time with a well known IT company in Pakistan in International Sales Unit as an Assistant Manager. (5 years) B2B Sales. * Worked as the Director - Business Unit for Team Cloud Source (4 Years).
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    Phone Communication
    Sales Management
    Customer Support
    Outreach Strategy
    Appointment Setting
    Email Communication
    Sales
    Outbound Sales
    Telemarketing
    HubSpot
    B2C Marketing
    B2B Marketing
  • $18 hourly
    I possess a considerable degree of knowledge, skills and experience in telesales/ telemarketing or the use of telecommunications as an interactive medium. My experience in this field started in 2005 and is current. Venturing into telesales started as a Sales Executive for Coastal Training Technologies, where I was engaged in the sales and marketing web-based (e-Learning) professional training material to corporate entities in the U.S. The nature of the software, the stiff competition and the size of the corporate entities required the implementation of “solution selling,” a manner of selling where probing and determining the needs (pains) of a potential client, is vital to be able to make proper recommendations in pursuing the appropriate “solution” relative to products offered. Sales activities included the complete Sales Cycle, including lead generation, cold calling, sales presentation, appointment setting, inbound call queries, follow-through calls and closing. I became adept at this position leading to significant achievements (Top 5 SE’s in a field of 300) within my first 1 year and 7 months. This paved the way to my eventual promotion to become the DIVISION HEAD for SALES of one of the company’s major divisions known as Industrial Skills. I held this position until I left the company in early 2010. Knowledgeable in Customer Relations Management (CRM) software (e.g. Zoho, Onyx) Solid experience in managing large to small scale Marketing, Business Development, Sales Operations and Logistics (distribution), having managed my own business and having held senior management positions in Philippine-based multi-national and local corporations. These positions required the development and implementation of business processes at the macro and micro levels involving policy-making, organizational structure development and execution, staffing requirements from position profiling to hiring and training of new recruits. Extensive experience in Marketing / Product Management which included activities involving a multi-disciplinary approach e.g. costing, product applications and development, market research and analysis, revenue projections and general sales operating protocols. Skills Inventory: * Marketing Management * Product Management * Sales Operations Management / Sales Training * Business Development * Logistics * Large, complex projects * Managing multi-million dollar sales organizations.
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    Partnership Development
    B2B Marketing
    eCommerce
    Lead Generation
    Business Development
    Business Analysis
    Business Development
  • $13 hourly
    Salesforce Consultant| Software & IT Industry * Engineering Professional having about 5+ years of IT experience. * Currently working in Salesforce admin configuration for Health Domain Applications. * Involved in Configuration on applications like Salesforce CRM ,Salesforce Vlocity, Community Cloud, Service Cloud, Sales cloud, Financial Service cloud * Good Knowledge on Software Development Life Cycle and Defect Life Cycle * Result oriented with zeal to learn new technologies and undertake challenging tasks.
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    Cloud Computing
    QA Testing
    Salesforce Lightning
    Salesforce Sales Cloud
    Salesforce
    SOSL
    Salesforce App Development
    Salesforce CRM
  • $20 hourly
    - 15 year managerial experience in BPOs. Tasks were to supervise, train and develop CSRs handling a diverse set of sales programs ie; B2B, B2C, Client management focused on strengthening relationships, contract renewals & crossells, website retail (amazon.com), retail banking (HSBC), Market research and analysis, tech support w/upsell, customer service w/upsell - Strong interpersonal skills and command over written & verbal communications - Healthy knowledge and comfort working with productivity tools. - Competency in data analysis and ability to organize and extract meaning from data gathered ** Stock market trader and also mentors a group of 50 beginner level stock traders - Can create programs and campaigns to ensure a higher success turnover ratio - Seasoned public addresor and can conduct training sessions, sales talks live or even video conference Proficiency ratings: Sales 9/10 English 9.5/10, French 7/10 Presentation 9/10 Tech literacy 9/10 Workforce and Client Management 9/10
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Sales
    Cold Calling
    Social Media Marketing
    Sales Management
    Communication Skills
    Lead Nurturing
    Email Marketing
    CRM Software
  • $42 hourly
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (9+ yrs), Freshdesk expert (6+ yrs), Kustomer Expert(2+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean-up Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. As a zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot and messaging set up. ✅ Social media integration (Facebook, Instagram, You tube, Whatsapp, Messenger). ✅ Basic and Advance reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include :- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automations, Scenario Automations etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach for Zendesk implementation, and I can suggest you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am Top rated Zendesk specialist with more than 21000 hours of work experience on Upwork. Please check my work history of more than 200 successful projects for proof of providing you 100% genuine work. 🏆 I own a Master of Computer Applications (MCA) degree. ⭐ I have also Setup and managed several marketing campaigns for manufacturing companies, real estate, training institutes and online stores, using various email marketing and marketing automation softwares such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot etc.) ⭐ Wordpress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    HubSpot
    Help Scout
    Gorgias
    API Development
    API Integration
    Scripting
    jQuery
    JavaScript
    Customer Relationship Management
    Microsoft SQL Server Programming
    Shopify Theme
    Shopify
    Zendesk API
    Freshdesk
    Zendesk
  • $35 hourly
    I am great at helping small to medium sized business gain traction in their prospective markets by working as an external addition to their existing sales team. I love learning about new products, services and solutions. As a great communicator I find it relatively easy to convey value and unique selling propositions to prospects. Converting them easily to paying customers. I also qualify leads, set appointments, conduct presentations/demos, manage CRM/Database, and much more. I primarily engage prospects via phone calls, emails and in certain cases face to face. The following are the core areas of my focus: *Identify potential customers and generate new business opportunities for the company *Contact and qualify potential customers *Set appointments and follow up on leads *Track progress towards meeting sales goals *Collaborate with the sales team to develop strategies for reaching sales targets *Use customer relationship management (CRM) software to manage leads and sales activities *Stay up-to-date on market trends, competition, and industry developments *Attend networking events and trade shows to build relationships and generate leads *Provide regular reports on sales activities and results to management. I suggest we schedule a phone call to discuss the specifics of your project. I am sure that after we speak you will be able ascertain for yourself my ability to handle your business development project. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Insurance
    Customer Service
    Trade Marketing
    Sales
    Social Media Marketing
    B2B Marketing
    Communications
    Content Creation
    Creative Strategy
    Telemarketing
    Lead Generation
    Appointment Scheduling
    Sales & Marketing
    Data Entry
    HR & Business Services
  • $13 hourly
    Are you looking for a results-driven project manager with expertise in eCommerce, marketing, and CSR management? Look no further! With my 6+ years of experience in these fields, I can simplify your business processes, save valuable resources, and help you achieve your desired goals. As a passionate professional, I thrive on improving business processes and driving efficiency. With a proven track record of simplifying systems and generating significant cost savings for companies, I am confident in my ability to make a positive impact on your organization. With my extensive experience in building and leading cross-functional teams, I am adept at driving high performance and achieving clear objectives. I have successfully managed projects and programs, developed standard operating procedures (SOPs), and continuously advocated for process improvement. My expertise in eCommerce management and project management enables me to develop effective strategies and execute initiatives that deliver tangible business outcomes. As someone who has hands-on experience in logistics and inventory management, customer service, and marketing, I am highly organized, efficient, and always willing to go above and beyond. With my strong attention to detail and problem-solving skills, I can effectively tackle any challenges that may arise. Furthermore, my passion for taking care of people extends beyond my professional career. Whether serving as a Shopify Expert or a life coach, I have managed over 100 stores and am constantly seeking new challenges to further enhance my skills. I would welcome the opportunity to discuss how my experience and skills align with your organization's needs. Please contact me to schedule a meeting, and let's explore how I can contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Administrative Support
    Email Communication
    Task Coordination
    Cross Functional Team Leadership
    Inventory Management
    Shopify
    Zendesk
    Agile Project Management
    Startup Company
    Team Management
  • $13 hourly
    Over the last 9 years, I have worked with various top notch companies. Mostly the companies I worked with required interaction with Businesses, Customers and Prospects across the world. I am an expert marketer specialized in inbound and outbound Sales, Marketing, Prospecting, Account Management and Customer Service. I strive to help start-ups and Businesses to get on to the next level of success by assisting in Marketing , Prospecting Business Development and Customer services. I am the BEST in what i do. I can assure you that I will become an asset to your company and help you maximize your profits
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Sales Management
    Sales Writing
    Customer Relationship Management
    SaaS
    Business Development
    Email Communication
    Telemarketing
    Outbound Sales
    Sales
    B2B Marketing
    Appointment Setting
    Lead Generation
    Customer Service
  • $22 hourly
    Hi there! Thank you for taking the time to review my profile. With over six years of experience as a Virtual Assistant, I have honed skills in Sales Development, Lead Generation, LinkedIn Marketing, Engagement, Appointment Setting, Cold Calling, Real Estate Analysis, Multifamily Underwriting, Investor Relations, and various General Administrative tasks. ʙᴀᴄᴋɢʀᴏᴜɴᴅ & ᴇxᴘᴇʀᴛɪꜱᴇ: BPO Industry Experience: I bring to the table seven years of robust experience in the BPO sector, where my primary responsibilities involved appointment-setting, lead generation, and marketing digital services/products to start-ups, and medium, and large enterprises. I pride myself on effectively communicating with C-level executives and decision-makers. ɢᴇɴᴇʀᴀʟ ᴠɪʀᴛᴜᴀʟ ᴀꜱꜱɪꜱᴛᴀɴᴄᴇ: ᴍʏ ꜱᴇʀᴠɪᴄᴇꜱ ɪɴᴄʟᴜᴅᴇ: -Email & Telephone Call Management -Scheduling & Bookkeeping -Industry Updates & Briefings -Spreadsheet Contact Management -Document Formatting & Management -Calendar Management ʟɪɴᴋᴇᴅɪɴ ᴍᴀʀᴋᴇᴛɪɴɢ: -Account & Profile Management -Development of Targeted Marketing Flows -Lead & Appointment Generation using the Ask & Sell Messaging Method -Content Repurposing -Daily Campaign Reporting ʀᴇᴀʟ ᴇꜱᴛᴀᴛᴇ ᴠɪʀᴛᴜᴀʟ ᴀꜱꜱɪꜱᴛᴀɴᴄᴇ: With three years of expertise focusing on the mid-stage of real estate financial research, I specialize in: -Broker, Property Management & Mortgage Broker Outreach -Market Analysis -CRM Management -Detailed Property Analysis & Risk Assessment -Underwriting and Analysis -Assistance during Property Acquisition -Investor Onboarding -Client Relations My aim is to always deliver the best possible results tailored to your business needs. If my skills align with what you are seeking, I'd love to discuss potential collaborations and ways I can bring value to your team. Your Future VA, Michelle
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Real Estate Investment Assistance
    Real Estate Financial Modeling
    Real Estate Acquisition
    Appointment Setting
    LinkedIn Marketing
    Outreach Strategy
    Email Marketing
    Email Management
    Business Operations
    Sales
    Administrative Support
    Microsoft Excel
    Prospect List
    Lead Nurturing
    Real Estate
  • $169 hourly
    10 Years of proven expertise in CRM software selection, implementation, development, configuration, database maintenance, and administration. Actively apply the Agile values, manifesto, and principles in project management. Big-picture vision, leadership, and tenacity to implement new company processes, software tools, and methods for KPI measurements. Creates new products and deliver customer solutions. Proven expertise in technical support, employee development, operations analysis, sales process and product design. Highly motivated to outperform the competition; consistently sets and achieves personal goals above manager expectations. Dynamic and diversified engineer skilled at producing results that exceed customer and company requirements. CRM & Software Brand Experience Zoho CRM, Analytics, Sites, Survey, Mail, and Forms SugarCRM SuiteCRM Zapier Trello Related Core Competencies Staff Training, Mentoring, & Development • Operations Analysis & Improvement • CRM Software Implementation • Product Conceptualization and Design • Customer Technical Support • KPI Identification, Measurement, & Reporting • Business-to-Business Sales
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Sales Analytics
    Microsoft Power BI Data Visualization
    SuiteCRM
    Technical Support
    Zoho CRM
    Zoho Analytics
    Process Improvement
    Customer Relationship Management
    SugarCRM Development
    Data Visualization
    Solution Architecture
    Microsoft Power BI
    Business with 1-9 Employees
  • $65 hourly
    A top Upwork freelancer with over 12,000 hours billed, a 98% approval rating, and 25 years expertise in growing businesses and all things digital. My goal is to build long-term relationships with clients, not one-time transactions. What separates me from most freelancers is my small business experience, having owned a retail store for twelve years. This entrepreneurial and marketing background enables me to create websites, digital marketing campaigns, and more, that resonate with your target audience, producing a desired business objective. I have over 25 years of experience designing and building websites including WordPress, WooCommerce, Divi, Elementor, BigCommerce, Volusion, Shopify, Salesforce, Mailchimp, Shipstation, Gravity Forms, Photoshop, Figma, and XD. I’m experienced in all front and back end programming languages, enabling extensive versatility. Skills include e-commerce, SEO, logo design, security, maintenance, landing page design, branding, theme and plugin customization and more. I’m super responsive and can adjust my schedule based on your changing needs. Not sure if I’m the right person for you? I offer a no-risk, free consultation to discuss your project, business strategy and answer any questions you have.
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Salesforce CRM
    Website Development
    WooCommerce
    WordPress
    Page Speed Optimization
    Search Engine Optimization
    PHP
    CSS
    JavaScript
    HTML
  • $40 hourly
    I'm a certified HubSpot specialist and growth marketer with experience of 9+ years in setting up HubSpot CRM customized to business objectives, maintaining them, and providing onboarding and training for marketing, sales and services teams to use the platform efficiently. I've done this for over 30+ happy clients from industries like SaaS, real estate, advertising, eCommerce, hospitality & more. HUBSPOT IS AMAZING, BUT ONLY WHEN ITS USED THE RIGHT WAY. How I usually approach HubSpot issues and setups - 1) Understanding more about your business and its KPIs - This will help me in putting a few thoughts around what kind of HubSpot setup your company may require. 2) Bringing HubSpot setup, your processes, marketing frameworks, and CRM to life - I will then set up any custom properties/processes and marketing collaterals required to make sure that your campaign reflects correct results so that you can optimize further. This includes: a) Workflows - all kinds of automation - your marketing campaigns, processes for lead attribution, assignment, feedback, retention, etc. b) Reports and Dashboard c) Marketing collaterals - emails, ads, landing pages d) Processes - between multiple teams (for example, how sales, marketing, and service teams have visibility between each other and how the assignment process will help) e) CMS - We'll own your CMS setup that will include - website integration / new website, blog, landing pages, emails, ads, and anything else that you'd require. 3) Onboard and train your team - I will also onboard your entire team into how the Hubspot is set up for the campaign to use most of the functions seamlessly. 4) Make sure your processes run effectively - Processes run better with smart workflows and automations in place and I'll set that up for you too. I'll set up workflows for - marketing, contact updates, deals and other marketing ops. Setup right enrollment triggers. Setup correct workflow actions for your campaign. Setup reports for measuring impact - dashboards, reports and more. 5) I'll be your HubSpot companion - I will provide you ongoing support till the time needed and make sure everything works fine and our turnaround time is quick. As a part of the setup, here's what all I can help you with: 1- Onboarding & Training 2- Marketing & Sales Setup 3- Building Automation 4- Setting up workflows and pipelines etc. 5- Marketing modules (LPs, emails, blog, etc.) 6 - HubSpot CMS and HubDB In case you're a free/starter HubSpot user - I can help you with multiple third-party tools integrations that include - 1) Zapier 2) Mailchimp 3) Constant Contact 4) NeverBounce 5) Salesforce 6) Pardot 7) Zoho & many more! I am looking forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Marketing Automation Software
    Salesforce
    CRM Software
    Email Marketing Strategy
    Email Marketing
    Dashboard
    Customer Relationship Management
    Marketing Automation
    Email Automation
    HubSpot
    Marketing Automation Strategy
    Marketing Automation Audit
    CRM Automation
    Marketing Operations & Workflow
    Zapier
  • $49 hourly
    ARE YOU READY TO LEVEL UP YOUR BUSINESS? 🚀 I empower growing businesses to reach new heights by combining automation, software development, and marketing expertise. Initially, I began my career as a Growth Marketer, but collaborating closely with tech founders inspired me to delve into software development. As a unique blend of marketer and developer, I bridge the gap between software development and marketing, offering a fresh perspective and crafting targeted, efficient solutions. Clients value my technical proficiency, business-oriented approach, and my ability to integrate the best of both worlds. I thrive on learning new skills and tackling challenges, so if you're searching for an experienced professional to help you achieve your ambitious goals, you've come to the right place! Highlighted achievements: ✅ Developed a Slack bot for agency audits using Python, hosted serverless on AWS Lambda, streamlining processes and boosting efficiency. ✅ Designed and implemented a high-volume tracking system with Google Tag Manager, Apps Script, Sheets, and Looker (formerly Data Studio), improving data accuracy and decision-making. ✅ Attracted over 2,000 registered doctors and 1.2 billion visitors for an e-health startup, showcasing my diverse skillset and adaptability. ✅ Increased revenue by 300% and established three additional income sources for a client, demonstrating my ability to drive tangible results. READY TO ACHIEVE YOUR GOALS? Get in touch to discuss your project and find out if we're the perfect match. Let's create something amazing together!
    vsuc_fltilesrefresh_TrophyIcon Freshsales CRM
    Web Design
    B2B Marketing
    Email Campaign Setup
    Digital Marketing
    Email Deliverability
    Email Marketing Strategy
    Lead Generation
    Email Marketing
    Digital Marketing Strategy
    Google Analytics
    Automation
    Lead Nurturing
    Audience Segmentation & Targeting
    Marketing Automation
    ActiveCampaign
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