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  • $25 hourly
    • 5.0/5
    • (25 jobs)
    Experienced Microsoft 365 Support Lead and Cloud Systems Administrator with over 5 years of hands-on expertise in Microsoft 365, Exchange Online, Teams, SharePoint, Azure, Active Directory, and PowerShell scripting. I specialize in resolving complex technical issues, managing users and tenants, optimizing cloud environments, and leading support teams to deliver reliable, secure, and efficient IT solutions. Recognized for being reliable, proactive, collaborative, and results-driven, with a passion for helping teams meet KPIs and deliver high-quality service.
    Featured Skill Hardware Troubleshooting
    GIS
    A/B Testing
    Zendesk
    Customer Onboarding
    Software Testing
    API Testing
    Customer Support
    Bug Reports
    Jira
    Zoho CRM
    Product Knowledge
    End User Technical Support
    Windows Administration
    Technical Support
  • $30 hourly
    • 5.0/5
    • (18 jobs)
    Top Rated Freelancer with years of experience working in IT. I've worked with several Office 365 and Google Workspace/Suite IT administrators, Managers and Users worldwide remotely and physically. I excel at resolving technical problems, troubleshooting application issues. My experience in IT administration and support has provided me with core strengths in technical analysis, server/network administration, and general IT support. Major areas of expertise: ☁️ Office 365 / Microsoft 365 ☁️ Microsoft Azure ☁️Powershell and Bash scripting ☁️ Google Suite / Google Workspace ☁️ Microsoft Teams ☁️PowerShell automation ☁️DNS management, DKIM, DMARC, SPF.
    Featured Skill Hardware Troubleshooting
    Linux System Administration
    Microsoft Teams
    Microsoft SCCM
    Microsoft Outlook
    Microsoft SharePoint
    Microsoft Exchange Online
    Microsoft Active Directory
  • $10 hourly
    • 5.0/5
    • (23 jobs)
    Hi! I’m a Customer Support Specialist with 8+ years of experience helping businesses solve technical issues quickly and efficiently. I’ve worked with SMEs and many enterprise clients, providing top-notch customer support via chat, email, and calls. ✅ Handled 100+ support tickets weekly – solving problems fast & keeping customers happy ✅ 100% job satisfaction rating – Clients trust me to deliver great results ✅ Excellent communication & patience – I explain tech in a simple, friendly way ✅ Skilled in Microsoft 365, OneDrive, and Cloud Support – making IT easy for businesses ✅ Strong troubleshooting skills – I find and fix issues quickly, reducing downtime I love helping businesses keep their customers happy by solving issues fast and professionally. Whether it’s answering tech questions, troubleshooting software, or guiding users step by step, I’m here to help.
    Featured Skill Hardware Troubleshooting
    Microsoft SharePoint Administration
    Customer Acquisition
    Microsoft Exchange Online
    Office 365
    Microsoft Teams
  • $8 hourly
    • 5.0/5
    • (20 jobs)
    ✅Top Rated Freelancer ✅ Accurate Results ✅ 24/7 Available ✅Can Deliver Work On Urgent What Will You Get? Incentive - To add value and improve perception Communication - Regular updates and next steps in detail Address Worries - I value your time, no time to beat around the bush Investment - Confident pricing and process Are you looking for thorough, reliable research to support your decisions? With years of experience in online research and a genuine passion for finding the right information, I deliver well-researched, carefully evaluated results every time. I bring creativity, precision, and attention to detail to each project, making sure your unique needs are fully met. I am willing to learn new tasks and am ready to be trained. Specialized Points: ★Automated Data Mining ★Contact List Creation ★ Web scraping ★ Email Research & Email Verification ★ Data Entry ★ Contact Database Building ★ Mailing List development ★ Lead List Building ★ Email Sourcing ★ Virtual Assistant ★ Lead Generation ★ Company Contact Information ★ Email Marketing ★ Web Research ★ Google Docs, Google Spreadsheet ★ Extracting Phone Number and other related contact information. ★ PDF conversion to Excel & Word ★ AI Generated Content ✅ Topic Research: Identify relevant industry trends. ✅ Content Research: Gather information to create top-quality content. ✅ Influencer Research: Find influencers who align with your brand. ✅ Academic Research: Conduct studies for academic contributions. ✅ Scientific Research: Analyze data from scientific studies. ✅ AI Tools Research: Discover the best AI tools to enhance your business. ✅ Solution Research: Find the best answers to your challenges. ✅ General Research: Collect broad information on various subjects. ✅ Newspaper Archive Research: Retrieve valuable articles from both historical and current archives. Also, as a highly experienced IT professional with over 10 years of expertise in Helpdesk IT Support Tier 1 & 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Background highlights • Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone) • Proficient in providing technical assistance and customer support for computer systems, hardware, and software. • Microsoft Office 365/O365 • Ticketing system -Spiceworks, HubSpot, and ZenDesk • Active Directory, Office 365 Admin, Azure AD, and Exchange Online Administration. • Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring • Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba. • Mobile support • Windows Vista/7/8/10/11 • Google Suite - Google Drive, Meet, Workspace, and more. • Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar • Proficient in Networking, Remote Desktop Support • Proficient in Internet-related applications such as E-Mail clients and Web Browsers. • Troubleshoot, Diagnose and Resolve technical hardware and software issues • Coordinate incident, resolution, and service request completion to the Resolver Team and Vendor. • Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting. • Provide updates/information to end-users regarding the status of their incidents or service requests. • Keeps the problem record updated on time and documents known errors and resolution plans. I aim to create a good working relationship with my clients by providing excellent service with timely, accurate, and professional results.
    Featured Skill Hardware Troubleshooting
    Logo Design
    Lead Generation
    Branding
    Remote IT Management
    Helpdesk
    System Administration
    List Building
    Administrative Support
    CRM Software
    Google Docs
    Technical Support
    Desktop & Laptop Support
    Data Entry
    Tech & IT
  • $30 hourly
    • 4.8/5
    • (9 jobs)
    Experienced IT Support Specialist | Microsoft 365 | Cloud Computing | Customer-Focused Solutions Hello! I’m an IT Support Specialist with over 3 years of hands-on experience providing exceptional technical support, system administration, and customer service across various platforms. My expertise spans from Microsoft 365 to cloud-based solutions, with a strong focus on solving complex problems and ensuring smooth business operations. Key Skills and Expertise: Microsoft 365 Administration: Proficient in configuring and troubleshooting Microsoft 365 applications including Exchange Online, SharePoint, OneDrive, and Teams. I have a track record of managing user accounts, security configurations, and migrations from third-party services to Microsoft platforms. Cloud Computing: Skilled in deploying, managing, and optimizing cloud-based environments with experience in Azure and other cloud infrastructures. Technical Support: Experienced in providing Tier 1 and 2 support with a customer-oriented mindset. I have worked with Zoho Desk, Dynamics 365, and HubSpot to efficiently manage and resolve IT issues. CRM Management: Familiar with handling CRMs like Zoho and HubSpot to enhance customer relationships and drive business success. Problem-Solving & Troubleshooting: I am known for my ability to break down complex IT problems and deliver solutions that are effective, timely, and aligned with client needs. Automation & Innovation: Passionate about research and the implementation of modern technologies to automate workflows and improve efficiency. I stay current with industry trends to ensure businesses can leverage the best IT solutions. Whether you need someone to troubleshoot software issues, manage your Office 365 environment, or provide ongoing IT support, I’m ready to help you achieve seamless IT operations.
    Featured Skill Hardware Troubleshooting
    Communication Etiquette
    Windows Server
    Office 365
    Customer Support
    HTML
    Technical Support
    Microsoft Exchange Online
    System Configuration
  • $20 hourly
    • 5.0/5
    • (8 jobs)
    I am an Expert in: o Microsoft 365 Commercial o Microsoft Office 365 Tenant Administration o Exchange online Administration o Mail Flow o Outlook Issues o OneDrive, Office applications Installation, Activation, and troubleshooting o SharePoint online Administration o Teams Administration o Data Migration of Office 365 Administration o User Profile Management °Customer success and Technical Support o Microsoft Windows Am an Outstanding Cloud Technical Support Engineer in Microsoft 365 and Azure that is result-oriented, analytical, and resourceful, with an unwavering focus on organizational goals and targets. Using my technical troubleshooting and problem-solving skills in cloud technology to add commercial value to my organization's corporate goals.
    Featured Skill Hardware Troubleshooting
    Customer Support
    Microsoft Exchange Online
    System Configuration
    Microsoft Windows PowerShell
    Microsoft Windows
    Microsoft Active Directory
    Communication Etiquette
    Incident Management
    Email Communication
    Technical Support
    Customer Service
    English
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (10 jobs)
    I am an experienced technical support engineer that specializes in providing technical support for end users, including small and enterprise businesses and Microsoft partners. With over eight years of experience. I have gained extensive knowledge and expertise in managing and maintaining various operating systems, networks and devices. I am proficient in Windows, MacOS, Microsoft 365 workloads, Active Directory, DNS etc. My strong communication skills allow me to effectively collaborate with cross-functional teams and provide technical support to end-users My services include: System Administration Technical support Microsoft 365 and other cloud services Customer service Windows and Azure active Directory PowerShell I am dedicated, reliable, and always eager to learn new applications to enhance my skills. My excellent customer service skills and commitment to quality make me a valuable asset to any team.
    Featured Skill Hardware Troubleshooting
    Communication Etiquette
    Email Communication
    Customer Service
    Technical Support
    Microsoft Active Directory
    Phone Communication
    Customer Support
    Product Knowledge
    System Configuration
    Zendesk
    Email Support
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    I am an innovative and detail-oriented support engineer who always tries to achieve excellence, even in conflicting priorities, while at the same time making sure the team attains excellence. I equally attempt new experiences courageously, making sure to respect the people and environment I work in, and exhibit a great understanding and respect for individual differences.
    Featured Skill Hardware Troubleshooting
    Technical Support
    Microsoft Windows
    Microsoft Exchange Online
    Windows 11 Administration
    Microsoft Outlook
    Microsoft OneNote
    System Configuration
    Office 365
    Customer Support
    Windows 10 Administration
    Microsoft Office
  • $10 hourly
    • 5.0/5
    • (10 jobs)
    Highly skilled with over 5 years of experience, Installation, troubleshooting for Microsoft Office Suite, OneDrive, and Excellent customer support service, Customer onboarding, Helpdesk support, Project Management, Networking
    Featured Skill Hardware Troubleshooting
    Office 365
    Technical Support
    System Configuration
    Microsoft Exchange Online
    Microsoft Active Directory
    Computer Network
    Customer Support
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    I'm a reliable Technical Support Specialist with more than 4 years of experience. I believe in providing the Fastest and Best Quality Service. I am a professional in • Cross-tenant Migration • Windows operating systems • Domain Setup • Email and Chat Support • Office 365 Administration • Active Directory User Management • Cloud Support • Computer Management (Installation, repair, troubleshooting, configuration, upgrade, and usability of system hardware and software) • System backup and restoration
    Featured Skill Hardware Troubleshooting
    Technical Support
    Microsoft Teams
    Microsoft Outlook
    Microsoft Exchange Online
    Customer Support
    Microsoft SharePoint Administration
  • $20 hourly
    • 4.8/5
    • (16 jobs)
    Thank you for stopping by my profile! With 13+ years of experience and over 35 professional certifications, I specialize in IT Systems Administration, Microsoft 365, and cloud solutions. I help businesses optimize their IT infrastructure, enhance security, and improve operational efficiency. 𝗪𝗵𝗮𝘁 𝗜 𝗢𝗳𝗳𝗲𝗿: ✅ System Administration – Windows Server (2022/2019/2016), Active Directory, DNS/DHCP management ✅ Technical Support – Proactive IT troubleshooting to minimize downtime & ensure seamless business operations ✅ Microsoft 365 & Exchange – Administration, migration, & security for Microsoft 365, Exchange Online & On-Premises ✅ Cloud Solutions – Microsoft Azure design, implementation, & optimization for businesses of all sizes ✅ Virtualization & Networking – Microsoft Hyper-V, TCP/IP networking, & IT infrastructure optimization 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? 🚀 Certified Expert – Microsoft 365 Administrator Expert, Azure Solutions Architect, and more ⚡Proven Experience – 13+ years of IT success across industries 🔹 Reliable & Efficient – Delivering solutions that enhance security, performance, & business continuity 💼 Business-Oriented IT Solutions – Tailored to your business needs, not just technical requirements 𝗟𝗲𝘁’𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿! Looking for an IT expert to streamline your operations? Let’s connect! I’m ready to assist with system administration, cloud migration, technical support, and IT infrastructure management.
    Featured Skill Hardware Troubleshooting
    DNS
    Disaster Recovery
    Microsoft Azure
    Customer Service
    Microsoft Exchange Server
    Technical Support
    Office 365
    Windows Server
    System Administration
    System Maintenance
    VPN
    Microsoft Windows
    Network Administration
    Virtualization
  • $20 hourly
    • 4.3/5
    • (17 jobs)
    Broad knowledge in Azure, Office 365 Administration, migrations, Active Directory issues, PowerShell, Linux Server, AWS, Docker/Kubernetes, Exchange issues, ADFS, Outlook client, implementing projects to reduce complexity and improve operations, providing technical assistance, and training to users. I am experienced as IT Support Specialist with a demonstrated history of working in the telecommunications industry, Healthcare/Fitness Centre, etc,. I am skilled in Network Administration, IT Support, Microsoft Excel, Microsoft Office, Troubleshooting, and Management. Strong support professional with a Bachelor of Science (B.Sc.) focused in Computer Engineering from Olabisi Onabanjo University Nigeria. Certifications Microsoft Certified Trainer (MCT) Microsoft Azure Fundamentals (AZ 900) Microsoft Azure Administrator Associate (AZ 104) Microsoft Azure Security Engineer Associate (AZ 500) Microsoft 365 Identity and services (MS 100) Microsoft 365 Mobility and Security (MS 101) Microsoft 365 Security Administrator Associate (MS 500) Microsoft 365 Security Administrator Expert Aviatrix Multi-cloud Associate
    Featured Skill Hardware Troubleshooting
    Communication Etiquette
    Training
    Microsoft Exchange Server
    Troubleshooting
    Customer Support
    Microsoft Outlook
    Technical Support
    Office 365
    Active Directory Federation Services
    Microsoft Azure
    Microsoft Windows
  • $40 hourly
    • 5.0/5
    • (4 jobs)
    I am a multi-skilled IT professional with proven ability to ensure the smooth operation of ICT systems and to provide IT services that will improve a company's efficiency and performance. comprehensive understanding of Microsoft Office 365, with a focus on Microsoft Exchange (online and hybrid). In addition, I have experience with VMware, hardware troubleshooting, and networking.
    Featured Skill Hardware Troubleshooting
    Sophos Sophos UTM
    Windows Administration
    Microsoft SharePoint
    Microsoft Teams
    Computer Network
    Microsoft Power Automate
    Technical Support
    Windows Server
    Office 365
    Microsoft SharePoint Administration
    Microsoft PowerApps
    Microsoft Azure
    Microsoft Exchange Online
    VMware vSphere
  • $40 hourly
    • 5.0/5
    • (6 jobs)
    A dedicated professional with proven training and guidance skills and a flare for information technology. An ever expanding capacity for acquiring knowledge and learning new skills, trainable, with ability to adapt and a heart for service to humanity.
    Featured Skill Hardware Troubleshooting
    Microsoft Word
    Customer Service
    Graphic Design
    Cisco Router
    Technical Support
    Microsoft Teams
    Computer Network
    Video Editing
    Network Engineering
    Microsoft SharePoint
    Email Support
    Microsoft Office
    Microsoft SharePoint Administration
    Microsoft Active Directory
  • $40 hourly
    • 5.0/5
    • (5 jobs)
    I love to seek knowledge and also to develop a community of people or resources that will enable grow at a geometric rate in supporting or resolving my customer issues and once I feel exhausted I engage in relaxation with chess game or book.
    Featured Skill Hardware Troubleshooting
    Operating System
    Microsoft SharePoint Administration
    Microsoft Teams
    User Identity Management
    Microsoft Outlook
  • $50 hourly
    • 4.6/5
    • (4 jobs)
    EXPERIENCED ENGINEER & PROVEN TECHNICAL WRITER 👋 New to Upwork but with SEVEN YEARS' worth of both engineering and technical writing experience. After helping hundreds of companies and individuals create highly effective documentation through freelancing and direct employment, I have decided to offer my expertise, directly to you, through Upwork. Welcome to my profile! I am a seasoned Mechanical Engineer with over seven years of experience in the field and a passion for precise, and effective technical writing. I have helped numerous clients bring their projects to life, and I am here to do the same for you. 🔩 ENGINEERING EXPERTISE: My engineering background equips me with the skills to tackle a wide range of projects, from product design and analysis to manufacturing process optimization. I am well-versed in various software niches and have expert-level knowledge of numerous engineering and technical fields. ✍️TECHNICAL WRITING MASTERY: I don't just write – I communicate complex technical concepts with clarity and simplicity. Whether it's user manuals, product documentation, knowledge bases, research reports, B2B documentation, or marketing-based content, my writing engages readers, making the information easily digestible and actionable. ✅ WHAT I CAN OFFER: - Precision and Accuracy: I take pride in delivering work that is error-free and thoroughly researched. Your project will reflect the highest standards of quality. - Timely Delivery: Deadlines are sacred to me. When we agree on a timeline, you can count on me to meet it. - Client Collaboration: I believe in close collaboration with my clients and project stakeholders to ensure your vision and requirements are met. Your input is valued at every stage of the project. - Creative Problem Solving: Complex problems don't scare me; they excite me. I will find innovative solutions to your engineering and technical writing challenges. 🔨 INDUSTRIES I HAVE WORKED WITH: I have had the privilege of working with clients in diverse hardware and software sectors, including: ⚙️Hardware - automotive, aerospace, electronics, electricity, metallurgy, fabrication, manufacturing, production, renewable generation, construction, etc. 👨🏾‍💻Software - Saas, programming, web development, app development, DevOps, cyber security, Design, etc. No matter your industry, I can adapt to your needs. 🌟 CLIENT SATISFACTION: My track record speaks for itself. I have consistently received top ratings and positive feedback from satisfied clients. Your success is my success. 🤝 LET'S COLLABORATE: I am always excited to take on new projects and help clients achieve their goals. If you are looking for a dedicated Engineer and Technical Writer who is ready to bring your ideas to life, let us connect! Send me a message, and let us get started on your project.
    Featured Skill Hardware Troubleshooting
    Editing & Proofreading
    SaaS
    Content Management
    Content Writing
    Project Management
    Documentation
    Software Documentation
    SEO Writing
    Article Writing
    Technical Writing
    CAD & CAM Software
  • $30 hourly
    • 5.0/5
    • (43 jobs)
    Vast knowledge of all aspects of Microsoft Office365 in both cloud-only and hybrid setups. . I also have a background of hardware troubleshooting and Networking and have proven these skills with my CCNA and Cisco HP IT-Essentials certifications. Coupled with this, Ololade is a certified Microsoft Trainer and has over 8 years experience as an MCT for all Microsoft 365 and Azure workloads.
    Featured Skill Hardware Troubleshooting
    Microsoft Teams
    Computer Network
    Microsoft Exchange Online
    Training
    Project Management
    Microsoft SharePoint Administration
    Technical Support
    Office 365
    Windows Server
    Microsoft Azure
  • $30 hourly
    • 5.0/5
    • (16 jobs)
    💲 $30–$40/hr | ⭐ 10+ Years of Experience | ⏳ 99% Task Completion Rate Need Reliable Tech Support? I’ve Got You Covered! I help businesses troubleshoot, optimize, and secure their IT environments. Whether it’s fixing Windows issues, managing Office 365 tenants, or implementing cybersecurity best practices, I ensure smooth, secure, and high-performance systems with minimal downtime. 🔹 How I Can Help You: ✅ Technical Support & Helpdesk: Troubleshooting software/hardware issues, remote assistance & IT support. ✅ Windows & Office 365 Administration: Managing Office 365 tenants, Exchange, Outlook, SharePoint, Teams & OneDrive. ✅ Cybersecurity & Compliance: Implementing MFA, endpoint protection, vulnerability assessments, and best security practices. ✅ IT Automation & Optimization: Enhancing system performance, managing updates, and automating IT workflows via PowerShell. ✅ Cloud & Email Migrations: Seamless migrations to Office 365, Google Workspace, or hybrid environments. ✅ User Training & Documentation: Creating clear, step-by-step guidance for end-users & IT teams. 🏆 Why Work With Me? 🚀 Proven Results: 99% task completion, 85%+ first-call resolution, reduced client downtime by 40%. 🛡️ Security-First Approach: I apply the latest cybersecurity measures to protect your business. 📌 Fast & Efficient: Quick response times, no delays—your IT problems get solved on time, every time. 💡 Clear Communication: No tech jargon—I break things down so you can focus on your business. 🔍 Tech Stack & Tools: 🖥 Windows 10/11, Windows Server 2016/2019/2022 🌐 Office 365, Azure AD, Intune, Exchange Online 🔒 Network & Endpoint Security (Firewalls, Antivirus, MFA, EDR) ⚙️ PowerShell Scripting & IT Automation 📞 Helpdesk & Remote Support (Zendesk, Freshdesk, ServiceNow, AnyDesk, TeamViewer) 📌 Portfolio & Success Stories: 📌 Migrated 500+ users to Office 365 with zero downtime. 📌 Reduced IT support tickets by 30% by automating security updates. 📩 Let’s Get Started! Need fast, reliable, and secure IT support? Let’s chat! Click “Hire” to get started. 🚀
    Featured Skill Hardware Troubleshooting
    Incident Response Plan
    Incident Management
    System Administration
    Customer Support
    System Configuration
    Technical Support
    Ticketing System
    Customer Service
    Windows Administration
    Troubleshooting
    Online Chat Support
    Email Support
    Tech & IT
  • $25 hourly
    • 4.9/5
    • (18 jobs)
    I am an IT professional who has been in the industry for over 10 years. Detail- and results-oriented individual with above-average critical thinking, time management, and organizational skills. A qualified IT project manager who communicates well with clients, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client. Proven expertise in business continuity planning, process re-engineering, and systems improvement. Exceptional proficiency in planning and executing all system development life cycle phases with remarkable knowledge of system architectural styles and exemplary integration. Superb technical skills. Collaborative, communicative, and proactive; effectively build and steward relationships with internal and external stakeholders to meet company objectives. I am a well-organized, proactive, meticulous, and efficient Customer Service Representative. I am equally equipped with technical skills. I have experience in customer service, web research, and technical support. Over the years, I have gathered extensive knowledge in Live Chat/Email/Help Desk Support and Technical Support, giving exceptional services to clients including helping customers with reviews, complaints, questions, and information about products and services. I am fluent in verbal and written English communication. FREQUENTLY USED APPLICATIONS/WEB SERVICES: Zendesk, Freshdesk, Shopify, Zoho desk, Monday.com, Trello, Airtable, Slack, Microsoft Teams, LiveChat, Ring Central, GSuite, Office 365, Microsoft Office Suite, Microsoft Azure, Amazon Web Services, Google Cloud Platform, ConnectWise Platform, SolarWinds RMM, NinjaRMM, Plesk, and CPanel. OPERATING SYSTEM: Windows 11, macOS Sonoma, Ubuntu 23.10
    Featured Skill Hardware Troubleshooting
    macOS
    Customer Support
    System Configuration
    Windows 10 Administration
    Google Ads
    Office 365
    Technical Documentation Management
    Product Installation Support
    Online Chat Support
    Email Support
    Tech & IT
    Freshdesk
    Zendesk
  • $18 hourly
    • 4.7/5
    • (5 jobs)
    Hello, and welcome to my profile! I am a skilled IT professional with expertise in a range of platforms and services, including M365, Windows 365 Operating System, Linux, Exchange Server, OneDrive, Azure Active Directory, AWS Cloud services, and installation of Windows HyperV 1 and 2. I am passionate about utilizing my skills and experience to provide tailored solutions that meet the unique needs of each client and stakeholder. With exceptional communication skills, I can work collaboratively with clients and colleagues to understand their objectives and requirements and to develop and implement effective strategies that achieve their goals. I have experience working with diverse clients and stakeholders, and I am committed to delivering exceptional service and results. Experienced Microsoft 365 Support Specialist with a proven track record of providing exceptional technical support and customer service to clients. Proficient in troubleshooting a wide range of technical issues related to Microsoft 365, including but not limited to Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Highly organized and detail-oriented, able to manage multiple tasks effectively. Dedicated team player with excellent communication skills and a commitment to providing timely and effective technical support.
    Featured Skill Hardware Troubleshooting
    Zendesk
    Customer Support
    Communication Etiquette
    System Configuration
    Product Knowledge
    Technical Support
  • $25 hourly
    • 4.9/5
    • (7 jobs)
    + Setup Microsoft 365 tenancy and subscription. + Manage Microsoft 365 subscription and tenant health. + Manage domains and configure additional domains + Manage User Identity and Roles. Manage Access and Authentication. + Manage Exchange Online issues + Troubleshoot Outlook issues + Administer SharePoint and OneDrive for Business + Teams Administrator + Acted as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management. + Collaborated on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems + Collaborated with subject matter experts and escalation managers when additional support was needed. + Managed critical issues by setting customer expectations, devise and implemented action plans, and professionally communicated to all parties involved.
    Featured Skill Hardware Troubleshooting
    User Identity Management
    Product Knowledge
    Microsoft SharePoint Administration
    Customer Support
    Microsoft Teams
    Microsoft Active Directory
    Technical Support
    Office 365
    Microsoft Azure
  • $20 hourly
    • 4.8/5
    • (10 jobs)
    I am Dedicated and commited to resolving customer issues and taking ownership of customer issues and also seeing problems through to resolution Expert in Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Vastly skilled in Office365, windows, Office applications, hardware testing, and diagnostic in software testing Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Familiarity with remote desktop applications (logmeIn, Quick Assist) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal I have experience as a desktop support Engineer, customer service representative and desktop support Technician
    Featured Skill Hardware Troubleshooting
    Microsoft Active Directory
    Customer Support
    Technical Support
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (3 jobs)
    Dedicated and results-driven Technical Support Specialist with over 4 years of hands-on experience in providing exceptional IT support to clients across various industries. Proven expertise in troubleshooting hardware and software issues, resolving technical problems, and delivering top-notch customer service. Adept at collaborating with cross-functional teams and ensuring timely issue resolution. Passionate about staying abreast of the latest technologies and leveraging a strong technical acumen to enhance overall IT efficiency. I am skilled in IT auditing, system analysis, and software quality assurance. I have over time, acquired skills in User acceptance testing, software life cycle management, and software review. I swiftly learn and understand software products and help customers when necessary. Software system troubleshooting is part of my early career routine.
    Featured Skill Hardware Troubleshooting
    Customer Support
    Communication Etiquette
    Trend Analysis
    HTML
    Product Knowledge
    System Configuration
    Technical Support
  • $18 hourly
    • 4.9/5
    • (4 jobs)
    I'm a professional in my line of field and also in skills listed, I work with time, Meet deadline for a living. Work ondifferent project that will wow you. Let's Work together, I'd impress you. Technical Support Enginner PowerApp Devloper Sharepoint Support Engineer Providing support for 45 Institutions., Over 1000 people. Videography Video Editing photography Graphic design Data Entry Picture Manipulation Many more 😊
    Featured Skill Hardware Troubleshooting
    Incident Management
    Technical Support
    System Configuration
    Email Support
    Customer Support
    UI/UX Prototyping
    Adobe Creative Cloud
    Communication Etiquette
    Video Editing & Production
  • $20 hourly
    • 4.9/5
    • (4 jobs)
    I'm a great communicator and good with problem solving, with a 3 year working experience in Technical support.
    Featured Skill Hardware Troubleshooting
    Email Communication
    System Configuration
    Product Knowledge
    Customer Support
    Technical Support
    Email Support
  • $11 hourly
    • 5.0/5
    • (16 jobs)
    I Provide worldwide technical support to Office 365 IT Managers and Microsoft partner organizations for Microsoft services online. Advanced diagnostics, analysis, and troubleshooting of all Office 365 technologies. Experienced in network and user support, troubleshooting, and software analysis. Advanced experience with Outlook, OneDrive, Exchange Online, Teams, SharePoint, Windows Operating system, and macOS. I have over four years of experience assisting clients remotely and physically And also provide training services to users in the Microsoft 365 space. I have well-honed customer service skills which I developed working remotely and full time in one of the telecommunications and IT companies in my country and both of them are highly customer-centric. I have worked with several Office 365 IT administrators and Users worldwide. I am a fluent English speaker, dedicated and go the extra mile to ensure that your project is treated with exceptional care and attention to detail. What can I offer you? - Expert virtual assistance - Thorough research and reporting - Administrative services - Customer service - Customer relationship management, onboarding of new clients, live chat, email - Advanced data entry skills. - Technical support (Office 365 and other cloud services) I am experienced in internet and academic research, CRM apps Zendesk, live chat, email management, etc. I am open and thrilled to learn how to use new applications as I believe that this helps me become a better person. I am accountable, reliable, honest, a self-starter, and a fast learner. I perform your job using a fast, stable, and reliable 4G network.
    Featured Skill Hardware Troubleshooting
    Microsoft Exchange Online
    Microsoft Teams
    System Configuration
    Microsoft SharePoint
    Customer Support
    Office 365
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    I am a fluent English speaker, trustworthy and very thoughtful. I go the extra mile to ensure that customer issue is not only resolved but the customer is satisfied with the resolution. I handled and treated each project with exceptional care and attention to details. I have over four years experience assisting clients remotely and physically. I have well-honed customer service skills which I developed working remotely and full time. I have worked with several Office 365 IT administrators and Users worldwide. I provide worldwide technical support to Office 365 IT Managers , Advanced diagnostics, analysis, and troubleshooting of all Office 365 technologies. Experienced in network and user support, troubleshooting, and software analysis. Advanced experience with Outlook, OneDrive, Exchange Online, Teams, SharePoint, Windows Operating system, and macOS. What I can offer you: - Customer service - Technical support (Office 365 and other cloud services) - Administrative services - Expert virtual assistance - Customer relationship management - Thorough research and reporting I am experienced in internet and academic research, live chat, email management, etc. I am accountable, reliable, honest and a fast learner. I perform your job using a fast, stable, and reliable 4G network. Contact me anytime and let us discuss your project further!
    Featured Skill Hardware Troubleshooting
    Microsoft Active Directory
    User Identity Management
    Microsoft Office
    Microsoft Outlook
    Microsoft SharePoint
    Microsoft Exchange Online
    Office 365
    Microsoft Teams
    Customer Support
    Technical Support
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