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  • $10 hourly

    • 5.0/5
    • (5 jobs)
    I've worked for a BPO and Corporate company for over 8 years. I started freelancing in 2016. I've handled AT&T Account as Billing General Inquiry and Sales, OPTUM- UNITED HEALTHCARE as a Customer Support Advocate, DTDC Australia as sales, phone, email, and chat support, TWO SHOPIFY STORES as phone customer support, GOOGLE OPERATIONS CENTER as a Senior Customer Support Policy Specialist, CAPE LAW as a Customer Support, Sales and Admin Assistant, JAILTELE and JAILENGIN as a phone, email and chat support, and lastly with UNLOCKD as email and chat support. Skills: ✅ Communication ( Phone, Email and Chat ) ✅ Customer Support ✅ Sales Specialist ✅ Legal Assistant ✅ Order Processing ✅ Calendar Management ✅ Billing Specialist ✅ Problem-Solving ✅ Admin Support ✅ Social Media Management ✅ Intake Specialist ✅ B2B/B2C ✅ Technical Support ✅ Data Entry ✅ Google Docs, Sheet proficient ✅ Appointment Setter My goal is to always be on top of my game, provide the best customer service experience, and contribute to the company's growth with my integrity, passion, and dedication to my work. The combination of my skills and strengths will give your company success.
    Featured Skill Help Scout
    Online Chat Support
    HubSpot
    Order Processing
    Communications
    Administrative Support
    Telemarketing
    Phone Communication
    Slack
    Stripe
    Following Procedures
    Trello
    Gmail
    Customer Service
    Email Communication
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    3PL Coordinator | Customer Support | Sales Associate | Collections Specialist | Email Management | Data Entry I appreciate you looking at my profile! I AM Here to Assist YOU! Are you still looking for a virtual assistant? I am a Customer Service Specialist, 3PL Coordinator, and a reliable Virtual Assistant. I have extensive experience in customer service for more than 8 years. I can handle customer inquiries, complaints, billing questions, and payment extensions. I can also do upselling, basic troubleshooting, and email and phone handling. Additionally, I'm an experienced logistics coordinator for a US-based logistics company (freight brokerage). I specialized in appointment scheduling, rescheduling appointments with shippers/receivers, and updating load status in different TMS. My skills are but are not limited to: ✅ Customer support via email, chat, and phone ✅ Order Tracking ✅ Ensuring the safe and timely pick-up and delivery of shipments. ✅ Viewing and editing orders ✅ Issuing refunds and replacements ✅ Data Entry ✅Schedule an appointment at the warehouse ✅Track the loads and update the system ✅ Quality assurance on tickets and emails ✅ Addressing and resolving shipments and issues. ✅ A whole lot more The systems and apps I am proficient with are but not limited to: ✅ Etsy ✅ Canva ✅ ShipHero ✅ Trello ✅ basecamp ✅ GoHighLevel ✅ Kajabi ✅ ThriveCart ✅ Stripe ✅ Zendesk ✅ NetSuite ✅ HelpScout ✅ Microsoft Office/Office 365 (Excel, Outlook) ✅ GSuite ✅ Front ✅ Intermedia ✅ Zoiper ✅ Contivio ✅ Zoom ✅ Skype ✅ Slack ✅TMS and Different Carrier Websites Types of businesses I have worked with: ✅ E-commerce ✅ Business Process Outsourcing ✅3PL As a professional customer service professional, I offer an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. I am a team player, hardworking, a fast learner, passionate, and, committed to learning new things.
    Featured Skill Help Scout
    Product Knowledge
    Order Processing
    Order Tracking
    Email Support
    Upselling
    Customer Service
    Logistics Coordination
    Zendesk API
    Shopify Plus
    Slack
    Salesforce
    Ecommerce
    Virtual Assistance
    Data Entry
  • $9 hourly

    • 4.6/5
    • (16 jobs)
    ❗❗ HIRE ME NOW ❗❗ Here are the reasons why you should consider me for your projects: I am an expert in Customer Service Support/Administrative tasks: ⭐️Handling support tickets and emails using the following tools and platforms: ✅Helpscout ✅Outlook ✅Groove ✅Olark ✅Gmail ✅Zendesk ✅Freshdesk ✅Gorgias ✅Etsy ✅Intercom ✅Amazon ✅Omnisend ✅Twilio ✅Asana/Zoho/Trello ⭐️eCommerce and Dropshipping Store Management, such as following up with Suppliers, handling refunds and reshipments, disputes or chargebacks, and overriding products ⭐️ Social Media Handling: Facebook, Instagram, Twitter (Posting, Browsing, and searching, E.G. Facebook, Answering comments and reviews, etc...) I also do Shopify Order Fulfillment using the following tools/Shopify App: ✅Oberlo ✅Shipstation ✅Dropified ✅Ali Express ✅CJ Dropshipping ✅Amazon ✅Wordpress Other skills and services I offer: ⭐️Social Media Management ⭐️Facebook Moderation ⭐️Web / Product Research ⭐️General Admin Work and Data Entry ⭐️Real Estate Admin ⭐️Graphic Designs ⭐️Phone handling - Inbound/Outbound Customer Service ⭐️Lead Generation and Appointment Setting I am flexible, open to changes, and highly trainable. I love communicating with other people, I am hardworking and I always make sure to provide the best support to everyone I will ever work with.
    Featured Skill Help Scout
    Canva
    ChatGPT
    Gorgias
    Order Fulfillment
    Shopify
    Administrative Support
    Amazon
    Copywriting
    Customer Service
    Marketing
    Social Media Management
    Online Chat Support
    Freshdesk
    Zendesk
  • $5 hourly

    • 4.9/5
    • (5 jobs)
    Hello and thank you for visiting my profile. I appreciate your interest. My name is Mark. I pride myself on being an exceptionally organized and proactive professional with a strong dedication to innovation and ongoing professional development. With a solid background of over five years in the retail industry, I have refined my customer service skills to ensure maximum client satisfaction and operational efficiency. My career has progressed, particularly on Upwork, where I have focused on managing customer service and enhancing operational processes. My goal is straightforward: to optimize your business processes and improve efficiency by applying the comprehensive skill set I have cultivated through persistent work. I am constantly seeking methods to increase productivity and foster business growth, and I am keen to make a significant impact on your company's success. I bring to the table a strong set of skills, including exceptional customer service, meticulous attention to detail, and a well-organized approach. My experience spans various platforms such as Zendesk, AirTable, HelpScout Etc., and I am proficient in managing Shopify, eBay, and Amazon interfaces. I have provided support services through PayPal and am adept at working within set deadlines. My capabilities extend to lead generation, logistics support, and project management. Additionally, I have experience in managing Facebook ads, handling data management tasks, scheduling appointments, and I am well-versed in Microsoft Office applications. I'm eager to delve deeper into your project details to understand your objectives and determine how my expertise can align with your aspirations. Sincerely, Mark Anthony
    Featured Skill Help Scout
    PayPal
    Shopify
    Customer Satisfaction
    Technical Support
    Customer Engagement
    Airtable
    Ticketing System
    Email Support
    Customer Service
    Appointment Scheduling
    Client Management
    Zendesk
    Appointment Setting
    Data Entry
  • $6 hourly

    • 5.0/5
    • (58 jobs)
    Trustworthy Customer Service Agent and VA with 10 years of practical experience and dedicated work ethic. I take pride in INTEGRITY, PROFESSIONALISM, PATIENCE and in ADHERING and MAINTAINING THE HIGHEST ETHICS and HONESTY in all dealings with clients, colleagues and the general public. Another thing I am proud of is that, I earned my degree in Information Technology while working at daytime. I had to be always on the go; in spite of that, I graduated with an AWARD for ACADEMIC EXCELLENCE. Also, I was able to pursue my MBA which allowed me to earn units in MANAGERIAL ACCOUNTING, PHILOSOPHICAL ISSUES in BUSINESS MANAGEMENT and FINANCIAL MANAGEMENT. Here is a breakdown of my areas of expertise: Customer Service Email Support Chat Support Order Processing Email and Chat Auditing Product Listing English Curation Item Appraisal Gold Jewelry Appraisal Web Research Data Entry Email Campaigns Basic Graphic Design/Photo Editing Basic Video Editing I have experience in using these softwares and tools: Shopify eBay Dropshipzone BigCommerce Zendesk Freshdesk Gorgias Helpscout GrooveHq Kogan MyDeal Catch Oberlo Gooten ClickFunnels Stripe PayPal Chargeflow Wordpress Trello Asana Slack Google Spreadsheet Google Calendar Google Meeting Google Chat Google Docs Google Slides Google Forms Facebook Business Manager Facebook Ad Manager Adobe Premier Pro 2022 MS Excel MS Word Zoom Teamviewer Dropbox Nexus Shipbob Canva In addition to my skills, knowledge, and experience, the amazing feedback I received from clients illustrates how passionate and dedicated I am as a VA and Customer Support. They highlight my loyalty and commitment to delivering outstanding results in every task I undertake.
    Featured Skill Help Scout
    Shopify
    Dropshipping
    eBay
    Customer Support
    Customer Service
    Data Curation
    Product Listing Ad
    Administrative Support
    Google Docs
    Ecommerce Support
    Freshdesk
    Email Support
    Zendesk
  • $6 hourly

    • 4.8/5
    • (9 jobs)
    The success of a company, happiness, and customer satisfaction is a result of the collaborative effort of different factors at play. Excellent customer service is a combination of product knowledge, positive language, empathy, determination & drive, eagerness to learn, patience, consistency, problem-solving, and strong people skills. I've been a customer service representative since November 2007. I’ve been assigned to different work schedules and I’ve handled all types of support such as customer service, technical support, and sales both inbound and outbound. Currently, I am handling chats, emails, and moderate social media inquiries (Facebook, Instagram). I am highly trainable and I learn very quickly. I am humble and often seek help should there be anything unclear to make sure the results I provide are accurate and correct. I am coachable and I do apply the things suggested to help me professionally progress as I also help the team reach the goal. I am proficient with the following platforms: ●E-commerce Platform ✅Shopify (Refunds, Order Processing, Shipping/Tracking) ✅WooCommerce (Order management) ✅Spree E-Commerce ( Order Shipping/Tracking) ●Helpdesk softwares ✅Zendesk (Chat, Email, Yotpo reviews, Social media) ✅Freshdesk (Email) ✅Helpscout (Email) ✅Crisp (Chat) ✅HubSpot (Chat & Email) ✅Tawkto (Chat) ✅eDesk ✅CS Portal ●Shipping/Tracking ✅Shipfusion ✅Capacity ✅Shiphero Social Media ● Facebook ✅Direct messaging - Answers customer queries via FB messenger ✅Community - Moderate interactions within the FB community ✅Ads - Respond or engage in comments ●Instagram ✅Direct messaging - Answers customer queries via IG DM ✅Ads - Moderate comments Other tools: Google Sheets Google Docs Microsoft Excel Microsoft Word Slack, Outlook, Gmail, Adobe Photoshop, Canva, Procreate
    Featured Skill Help Scout
    Email Support
    Online Chat Support
    Social Media Management
    Customer Service
    Crisp
    ESL Teaching
    Shopify Apps
    Smartphone
    Data Entry
    Email Communication
  • $5 hourly

    • 5.0/5
    • (6 jobs)
    Hi, my name is Rodessa and I am a freelancer. I am a hard worker, an active communicator, and really pride myself on my work. Business Industry is my background field. I am available for home-based job opportunities. I have skills with Web Research, Email Handling, Data Entry (Google Docs, Google Sheet, and Microsoft Office), Digital Creation (Photoshop and Canva), Calendar Setting, Administrative Support, Customer Service, Payment Processing (Payfunnels and Credit card), and Product Sales. I've spent six years with a private company, managing various responsibilities crucial to its operations. This includes overseeing social media accounts, handling marketing emails, addressing client concerns, coordinating radio guest appearances, managing administrative tasks for the company's database, and spearheading organic sales through messenger. I have also worked as a proofreader which taught me to be attentive to details and be efficient to get the work done before deadline. Been an HR Assistant that is responsible for data entry and clerk duties. My number one set goal is 100% client satisfaction. I am very thorough and willing to do whatever it takes to give an excellent performance for the client.
    Featured Skill Help Scout
    Canva
    Client Management
    Scheduling
    Sales
    Teachable
    Google Calendar API
    Administrative Support
    Social Media Marketing
    ScheduleOnce
    Email Communication
    Data Entry
    Payment Processing
    Social Media Management
    Google Docs
  • $18 hourly

    • 4.9/5
    • (28 jobs)
    I’m Maria, a seasoned customer care advocate. I have a passion for helping entrepreneurs grow their businesses by providing stellar customer service. On my own or leading a team, my goal is to achieve the highest customer service standards. I build productive relationships with customers. I resolve their issues no matter how complex and win customer loyalty. Most of the time, I work with small businesses and thus have to perform multiple tasks. Aside from leading a customer service team, I assist with administrative and organizational roles. I am open-minded, creative, analytical, and always eager to learn new things. I aim to take off as much load as I can from my clients’ plates so that they can focus on their revenue-generating activities. If you are looking for a trustworthy individual to take care of your customers and make sure the backend of your business is efficiently running, send me a message. I will be happy to help.
    Featured Skill Help Scout
    Gorgias
    Shopify
    Administrative Support
    Email Communication
    Oberlo
    Alternative Dispute Resolution
    Dropified App
    Customer Service
    Stripe
    Order Processing
    Team Management
    Zendesk
    Freshdesk
  • $8 hourly

    • 5.0/5
    • (2 jobs)
    Top 365 Customer service support for multiple Shopify and Amazon clients. Below are some of the tasks that I have handled. -Customer support for multiple Shopify clients through Email and chat -Product listing and creating product descriptions. -Social media moderation. -Product research and reaching out to suppliers -Order fulfillment -Handling Refunds and disputes via Stripe and PayPal -Review Generation
    Featured Skill Help Scout
    Amazon Seller Central
    Canva
    Order Fulfillment
    Amazon FBA
    Customer Support
    Dropshipping
    Dropified App
    Data Entry
    Microsoft Office
    Social Media Management
    Zendesk
  • $15 hourly

    • 5.0/5
    • (13 jobs)
    As a customer service professional, I specialize in identifying and addressing customer needs with efficient and impactful solutions. With a deep commitment to delivering exceptional customer care, I consistently strive to create positive experiences and build lasting relationships. Throughout my extensive career in the customer service industry since 2006, I have had the privilege of supporting clients from around the globe, including renowned organizations such as JPMorgan, United Health Group, and Intralinks. This diverse experience has honed my ability to adapt to various customer profiles and deliver tailored solutions that exceed expectations. I take pride in my personable and professional demeanor, even in high-pressure situations. My natural inclination towards motivation and energy enables me to thrive in fast-paced environments, ensuring optimal results and customer satisfaction. Additionally, I possess exceptional leadership skills and have successfully built and managed customer service teams composed of individuals with supervisor-level expertise. If you are in need of a well-rounded customer service team for your campaign, I am well-equipped to assemble and lead a team that will meet and exceed your expectations. If you are seeking an exceptional customer service professional who can make your customers feel valued and ensure a seamless experience, I invite you to reach out to discuss your specific requirements. I look forward to collaborating with you toward your organization's success.
    Featured Skill Help Scout
    Business Services
    Gorgias
    Virtual Assistance
    Shopify
    Ecommerce
    Customer Service
    Administrative Support
    Intercom
    Email Support
    Order Tracking
    Zendesk
    Phone Support
    Data Entry
    Microsoft Office
  • $15 hourly

    • 4.7/5
    • (36 jobs)
    About Me: I'm Joyce Esplana, a highly motivated and results-oriented customer support specialist with a passion for exceeding expectations on leading e-commerce platforms like Etsy, Amazon, and eBay. "I only settle for chronic consistency," meaning I deliver exceptional service day in and day out. Ready to jump right in? I'm available for immediate work and can seamlessly integrate with your team. My diverse skillset makes me a valuable asset: E-commerce Expertise: I'm proficient in platforms like Shopify, Oberlo, and Aliexpress, ensuring smooth order fulfillment and customer satisfaction. Customer Service Champion: Skilled in utilizing Gorgias, Zendesk, Freshdesk, Re:amaze, Zoho CRM, Helpscout, Intercom, eDesk, Hubspot, Trengo and more, I provide exceptional support across all channels. Communication Master: My strong interpersonal skills and experience with live chat tools like Olark, Zopim, and LiveHelp ensure clear and efficient communication with customers. More than just support: I offer additional skills like content moderation, email management, web research, and data entry, making me a versatile addition to your team. Why Choose Me? Reliable & Dedicated: I take pride in consistently delivering high-quality work. Team Player: I believe in collaboration and mutual growth within a team. Goal-Oriented: Committed to contributing to your company's success by delivering exceptional customer service. Looking for a passionate and reliable e-commerce expert? Let's connect!
    Featured Skill Help Scout
    Facebook
    Data Entry
    Dropshipping
    AliExpress
    Etsy Listing
    Trello
    Order Tracking
    Email Support
    Shopify
    Freshdesk
    Consumer Goods
    Content Moderation
    Zendesk
    Customer Service
  • $30 hourly

    • 4.3/5
    • (73 jobs)
    Professional Who's Who 2021 Nominee Always Online (24 hours) I have seven years of experience in: Shopify (usage and development) ✔HelpScout ✔ZenDesk ✔ Gorgias ✔ ReAmaze ✔Freshdesk ✔Zoho ✔ GSuite ✔ Outlook ✔Groove 🟢(usage and customization) 🔥18000+ tracked hours Customer Service for Online Stores 🔥750,000+ emails responded to 🎯Dispute Specialist - PayPal/Stripe/Shopify/EBay/Klarna 🎯Response template composition, SOP documentation, KPIs , Agent training & retention, 🎯 Supplier/Shipping partner communications with MP3 Recording. Screencast video editing/tutorials. 🔥Shipment chaser - USPS, FedEx, DHL, UPS 🟢I know the basics of email marketing using Shopify Email 🟢I know the basics of Klaviyo Email Marketing using Klaviyo Email Templates What I do: ✔ Save a sale ✔ Grab a sale ✔Get orders delivered ✔Reverse chargebacks ✔Get reimbursed by suppliers Achievements: 🔥 Successfully pulling 38 shipments (from China) out of customs hold in Los Angeles, CA (March 2017) 🔥 Successfully holding complaints at bay for more than 500 customers affected by a 60 days shipping delay (only one charge back) 🔥Single- handedly managed 250- 500 emails a day on triple shift in a span of three months 🔥 Successfully coached more than 20 new hires who later became top rated freelancers as well. 🎯Obtained reimbursements from suppliers who failed to deliver. Apps I use: - Oberlo - DSers - AliExpress - Conversio (resending of receipt to alternative email address) - Aftership (monitoring shipping progress) - Return Magic (monitoring returns) - Shipstation - ShipHero - replacement shipments, returns, refund - recharge - subscriptions, autoship - Smile.io ( monitoring rewards points program) - Exportify - (Exporting of order using CV) - Massfulfill (hundreds of tracking number fulfillment in a matter of minutes) - Gobot customization - Wheel.io ( managing the Spin- a - Wheel) - Social Media monitoring - FB messenger response - FB comment response - Buffer Reply - hide negative comment - Competitor monitoring - Asana - Trello - Slack - Skype - Zoom - Email hunter - Email permutator - Contact Out - Lead411 - Linked In - Music Jam - Gravit.io - Voice to Text - Inkscape - Remove.bg - Recharge - Vimeo - Screencast - Printify - Canva - ChatGPT - Midjourney - Leonardo.Ai - Craiyon Other skills: Graphic design, music composition, data mining, transcription (image to text, voice to text), online research, podcasts creation, video editing (basic). GIF creation. Shopify Store Development with Logo Design. ENFJ-A - Ecommerce Communication Specialist #ShopifyVA #ShopifyExpert #EcommerceVA #ShopifySupport #ShopifyServices #ShopifySolutions #VirtualAssistant #EcommerceExpert #ShopifyStore #ShopifyTips #Dropshipping #CustomerService #EmailSupport #EcommerceSupport #DropshippingTips #CustomerExperience #EcommerceCustomerService #DropshippingBusiness #CustomerSatisfaction #DropshippingSuccess #Gorgias #Zendesk #Freshdesk #ReAmaze #HelpScout #Helpdesk #CustomerSupport #SupportTools #CustomerService #SupportSoftware #ChatGPT #Midjourney #AIImageGeneration
    Featured Skill Help Scout
    Dropshipping
    Ecommerce Website
    KPI Metric Development
    Answered Ticket
    Administrative Support
    Customer Service Training
    Email Support
    Ecommerce Website Development
    Zendesk
    Order Fulfillment
    Gorgias
    Shopify
    Customer Support
    Ecommerce
  • $10 hourly

    • 4.1/5
    • (4 jobs)
    🛑 Your search ends here! I am who you've been looking for! 🛑 With 8 years of experience in the industry, I possess the skills and knowledge necessary to excel in this role. I am proficient with Shopify, managing emails using Zendesk, and HelpScout, and chats using Intercom. I've used AgoraPulse to manage messages and moderate/reply to comments on Instagram, and Facebook. I am confident in my ability to contribute to your organization's growth and customer satisfaction. Here's what I can bring to the table: 👇👇👇 ✅Customer Service Excellence ✅Technical Troubleshooting ✅Remote Work Proficiency ✅Multitasking & Prioritization ✅Communication & Interpersonal Skills ✅Adaptability & Resilience ✅Problem-Solving & Analytical Thinking ✅Time Management ✅Positive Attitude I possess expertise in the following tools and software: 🔥Zendesk 🔥Help Scout 🔥Intercom 🔥Snapengage 🔥Shopify 🔥ShipStation 🔥Slack 🔥Monday.com 🔥Trello 🔥Google Suite 🔥Agorapulse If you need someone to start immediately, HIRE ME!
    Featured Skill Help Scout
    Ecommerce
    Administrative Support
    Data Entry
    Customer Support
    Customer Service
    Shopify
    VPN
    Technical Support
    Intercom
    Order Tracking
    Online Chat Support
    English
    Zendesk
    Email Support
  • $15 hourly

    • 5.0/5
    • (34 jobs)
    "Be stubborn about your goals. Be flexible in your methods." If you're looking for a team-player, adaptive and flexible, can work with a minimal supervision, takes deadline as a challenge, perfectionist, detail-oriented, and committed to excellence, intelligence, and focused effort, that's where I come in. Having work experiences in different fields such as Training and Development, Proofreading, Data Entry, Customer Service, Billing, and Accounts Receivable, I've had the pleasure of working with different projects and clients - office-based and virtually. My key to success is commitment, adaptation, a positive attitude, and loving the work I do. I strive in different methods with a focus to make sure that I deliver high-performance work and results. As Aristotle said, pleasure in the job puts perfection in the work. I am consistent in finding ways to improve, develop and hone my skills. I may be a jack of all trades, but I make sure to provide quality in all those trades!
    Featured Skill Help Scout
    Stripe
    Account Reconciliation
    Chat & Messaging Software
    Zoho CRM
    Accounts Receivable
    Customer Service
    Training & Development
    Customer Satisfaction
    Salesforce
    Invoicing
    Customer Retention
    Customer Service Training
  • $5 hourly

    • 5.0/5
    • (1 job)
    - Providing the best customer support in Chat, Email and Phone. -5 years experience in Shopify. (Product listings, Inventory management, Dropshipping, POD) -2 years experience in Amazon Seller Central. (Inventory Report, product SKU listings, Review Generation) - Social Media Management for Facebook and Instagram. -Softwares used: Gorgias, Helpscout, Shopify, Dropified, Printful, Dsers, CJDropshipping, Amazon Seller Central, Canva.
    Featured Skill Help Scout
    Dropified App
    Oberlo
    Shopify
    AliExpress
    Data Entry
    Email Support
    Online Chat Support
    Order Processing
    Microsoft Office
  • $15 hourly

    • 4.9/5
    • (7 jobs)
    A highly motivated and person - oriented with enough knowledge, attitude and skills as a Facebook Media Buyer. Who can help your E-commerce business grow through new and effective digital marketing like Facebook Advertising. Areas of Expertise: Facebook Advertising || Creating Campaign || Scaling and Retargeting || Lead Generation Tools and apps: Shopify || Re-amaze || Stripe || Helpscout || Jira || Trello || Canva || Asana I have experience launching ad sets in an E-com business. For this job, you won't need to spend long hours training me.
    Featured Skill Help Scout
    Jira
    Stripe
    Customer Service
    Email Support
    Shopify
    Facebook Ads Manager
    Lead Generation
    Facebook Advertising
    Retargeting
    Campaign Setup
    Data Entry
    Zoho CRM
  • $13 hourly

    • 5.0/5
    • (9 jobs)
    Being assigned to multiple tasks/departments, I was able to expand the variety of skills that I have acquired in digital marketing, email or phone customer support, human resources, payroll management, operations management, appointment settings, client success management, bookkeeping, financial management, project management scheduling management, sales management, and tons of other skills! I also have finished a Master's Degree in Business Administration which allows me to see things from detailed-orientated point of view to macro perspective and how to make effective decisions as a leader. I hope to discuss with you further how I can help your business and see if my skills are a good fit for your needs.
    Featured Skill Help Scout
    Customer Support
    Social Listening
    QuickBooks Online
    Salesforce
    Mailchimp
    Shopify
    Virtual Assistance
    Customer Service
    Email Communication
    Order Fulfillment
    Online Chat Support
    Email Support
    Zendesk
    Social Media Management
  • $8 hourly

    • 4.8/5
    • (19 jobs)
    If you're looking for a hardworking, reliable and dedicated person who can grow your business, double your productivity and increase your savings, your search is over. I'm currently looking for a job that I can work full time since I've decided to stay at home after working for more than 5 years in BPO Industry. Here I am ready to work for you. I've been into different experiences working full time on a call center. I've been a Technical Support Representative from one of US Telecommunication Provider. I've been a Conference Administrator for Online Meetings with Web Presentations mostly by several Banks in the US that is being handled over the Phone and Online. I've been a Retention Specialist in a Vehicle Satellite Company. And lastly, also been a Customer Service Representative with Optum. I dedicated to bring my capability to the table as I help you to leverage your time. I know with all my experiences, there is still much to learn and I am very enthusiastic to enhance my competence. Rest assured that I can be flexible and work professionally.
    Featured Skill Help Scout
    Social Media Marketing
    Social Customer Service
    Administrative Support
    Shopify Apps
    Chat & Messaging Software
    Order Processing
    Online Chat Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    By delivering EXCEPTIONAL customer service, I can enhance your brand's reputation, foster customer loyalty, and drive business growth. ⭐𝗪𝗼𝗿𝗸 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲⭐ ➡ Customer Support for Bell Mobility ** handled inbound calls, assisted members with plan and phone upgrade, processed cancelation of account, resolved bill dispute, basic technical support. ➡Email Customer Support for Nadine West (a clothing subscription based in Texas) ** answered general inquiries via email, processed cancelation of account, resolved bill dispute, addressed complaints such lost shipments, missing items, damaged goods, order tracking using FedEx, UPS, and USPS. ➡Tier 2 Support/Resolution Specialist (Nadine West) ** taking over emails rated as "not good" by upset/irate customers and making sure I resolve their concerns. ➡ PayPal dispute specialist (Nadine West) **resolve claims, disputes and chargebacks. Provide evidence to win claims and chargebacks. Process refunds according to the policy. ➡Data entry (Nadine West) **entering, updating, and managing information in various forms such as text, numbers, or other formats into a computer system or database. ➡Shopify Customer Support for Dutch apparel store (ecommerce dropshipping) **answering general inquiries via email, processing account change such as address and email address update, assisting customers with cancelling or changing of order, processing refunds, negotiating with customers specifically for customers who want to return an item and wants a refund, creating discounts, and coordinating with the supplier and collaborating with the team. ➡Ad hoc tasks As a customer service enthusiast and virtual assistant, I bring to the table: 🏆𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗶𝗹𝗹𝘀 - I excel in clear and concise communication, both written and verbal. 🏆 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗮𝗻𝗱 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 - I can address issues with a personal touch, creating positive interactions that foster customer loyalty. 🏆𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗔𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 - Whether it's handling inquiries, processing orders, or troubleshooting issues, I am committed to finding efficient and effective solutions. I can also help create SOPs to address/improve the company's performance. 🏆𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 - I thrive in dynamic environments and am quick to adapt to new processes and technologies. 🏆𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 - I value collaboration and believe that a cohesive team is essential for delivering outstanding service. Tools and Platforms that I've used: ✅Help Scout ✅Basecamp ✅Slack ✅Skype ✅G Suite ✅Trello ✅Audacity ✅PayPal Resolution Center ✅TikTok ✅Instagram direct message ✅Facebook ✅Hubstaff ✅Tawk.to ✅Shopify ✅Whatsapp ✅ChatGPT ✅DeepL ✅Groove ✅Notion ✅Discord Familiar with: ✅Gorgias ✅Zendesk ✅Tawk.to ✅Hubstaff ✅Freshdesk Let's chat on how we can leverage my skills and experience to help you with your business.
    Featured Skill Help Scout
    Ecommerce Support
    ChatGPT
    Shopify
    Gorgias
    Ticketing System
    PayPal
    Product Knowledge
    Customer Care
    Administrative Support
    Customer Service
    Order Tracking
    Fashion & Beauty
    Complaint Management
    Email Support
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    With six years in the customer service industry, I thrive on positive communication and assisting others effectively. I excel in multitasking while adhering to guidelines and ensuring quality service delivery without compromise. What I Bring to the Table: Extensive Customer Support Expertise: Over three years, I've honed my skills in phone, chat, and email support for diverse companies, consistently exceeding performance benchmarks and maintaining exceptional standards of care. Versatile Skill Set: Adept at adapting to new challenges and mastering tasks swiftly, I am known for delivering quality results under tight deadlines. My proactive approach and competitiveness drive me to excel in every role. Strong Interpersonal Skills: As a friendly and outgoing individual, I enjoy engaging with people from various backgrounds. My ability to connect and empathize fosters positive customer interactions and lasting relationships. Academic and Personal Background: Educational Foundation: I hold a Bachelor of Arts in Literature from a prestigious university, enhancing my communication abilities and critical thinking. Passionate Hobbies: Beyond work, I indulge in my love for literature, cinema, and music. I enjoy crafting, and exploring nature, and have a particular fondness for singing. My affinity for pets, especially dogs and cats, adds a personal touch to my life. Why Choose Me: I am enthusiastic about contributing my customer service prowess to your esteemed business. If you seek a dedicated team player who thrives on delivering exceptional service and embraces new challenges with gusto, let's collaborate for success.
    Featured Skill Help Scout
    Communication Skills
    Email Communication
    Data Entry
    Customer Satisfaction
    Internal Communications
    Phone Communication
    Zendesk
    Email Support
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Availability: Always 🟢 Are you looking to elevate your customer service? With over 10 years of experience, I help businesses enhance customer satisfaction and streamline support operations. 🛒 A+ eCommerce Experience ✅ Customer Support/Engagement 🚚 Shipping Coordinator & Order Tracking ⭐ Experienced eCommerce customer support specialist proficient in CRM tools, dedicated to scaling your business effectively. Let me highlight how I can leverage these CRM tools to support your business: 🔥 Zendesk: Experienced in utilizing Zendesk as a customer communication tool, proficiently handling inquiries and providing support through both email and chat channels. 🔥 Help Scout: I have the skills and knowledge necessary to effectively utilize this customer service platform. My proficiency is managing customer inquiries using this platform to enhance customer satisfaction. 🔥 Gorgias: I can efficiently handle customer emails, track response time, and resolution time, and ensure prompt resolution of customer concerns within or below the response time thresholds 🔥 Shopify: Proficient in utilizing Shopify for e-commerce operations, including order management, processing replacements or refunds, and monitoring inventory levels. 🔥 Amazon Seller Central: I'm well-versed in navigating Amazon Seller Central, proficiently navigating its various features and functionalities. I can handle customer inquiries and messages, managing returns and refunds, and monitor seller feedback and product reviews, including the voice of the customer. 🔥 eBay Seller Central: Extensive experience managing customer messages and orders through eBay Seller Central, ensuring effective communication, order processing, and customer satisfaction." 🔥 Salesforce: Skilled in utilizing Salesforce to efficiently handle customer inquiries, providing timely and accurate responses while ensuring customer satisfaction 🔥 Slack: Proficient in utilizing Slack as a primary communication tool to effectively collaborate with teams and share critical business messages." 🔥 Facebook Creator Studio: Skilled in effectively utilizing Facebook Creator Studio to manage customer messages, comments, notifications, and promptly address concerns to ensure optimal engagement and customer satisfaction. 🏆 My goal is to provide exceptional support, optimize your operations, and contribute to the success of your business. 📞 Talk to you soon, Paul
    Featured Skill Help Scout
    Logistics Coordination
    Ecommerce
    Amazon Seller Central
    Gorgias
    Slack
    Shopify
    Google Workspace
    Salesforce
    Customer Service
    Order Tracking
    Zendesk
    Ecommerce Support
    Email Support
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (1 job)
    Need a multi-faceted Executive Assistant? 🚀 Admin and Executive Assistant 💬 Proficient in Google Suite (Calendar, Gmail, Slides, Sheets, Meet) 📞 Skilled in Zoom and Google Meet for client meetings and maintaining communication. 📝 Utilizes HubSpot (Sales & Marketing Hub Certified), Teamwork, Notion, Monday.com, and Zapier for effective project management and automation. 🌟 Exceptional at building lasting client relationships and delivering outstanding client success. 🚀 eCommerce Wizard 🛒 Expert in Shopify, eBay, Ship Station for online sales and logistics. 🎨 Utilizes Canva for visually appealing marketing materials. 💰 Strategic in business development, identifying and capitalizing on new opportunities. 🌟 Excels in surpassing sales targets, maximizing profitability, and crafting winning eCommerce strategies. 🚀 Client Retention Manager 💬 Takes care of your Client Success Team 📞 Handles interviews, on-boarding, and off-boarding of your CS Team 📝 Creates and updates SOPs and updates real-time. 🌟 Exceptional at building lasting client relationships and delivering outstanding client success.
    Featured Skill Help Scout
    HubSpot
    Notion
    Data Entry
    Office 365
    Google Workspace
    Order Tracking
    Email Support
    Online Chat Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (24 jobs)
    Hello there! 🏆Best Quality Service ⚡️🚀 Extreme attention to detail⚡️🚀 Quick Reply 🏆 “Generating high quality of leads that convert into sales—that's my expertise” “Turning prospects into close deals and paying customers—that's my passion” 💪🏻Lead Generation, List Building Specialist, and Email Marketing Specialist with 4 years of experience. 🥇 I'm Malvin, a Full-time Freelancer. I'm a Lead Generation, Email Marketing, Customer Service Support, and List Building Expert 👉 I use my own strategies to obtain Lead Generation for the top niche of any Business. 👉 To get 100% verified and accurate Leads and all other required information, I am using many unique and technical methods and tools. 👉 I have done many types of Lead Generation and data entry projects in local and other online marketplaces. Now, I am providing my services on Upwork. ✅ My Skills are ✅ ✔ Lead Generation ✔ Social Media Lead Generation ✔ LinkedIn Lead Generation ✔ Web Research ✔ Google Search ✔ List Building ✔ Lead List ✔ Cold Email Outreach Lead Generation ✔ Prospect Lead List ✔ LinkedIn Sale Navigator ✔ Collect Personal Email address ✔ Lead Collection By Social Media ✔ Lead Generation Management ✔ Lead Generation Analysis ✔ Lead Generation Follow-up ✔ Ecommerce Lead Generation I’m very tech savvy 👉 I basically eat the following tools for breakfast 👇🏻 ⚡ 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗟𝗲𝗴𝗲𝗻𝗱 ● Apolo.io, Zoominfo, GetEmail, Prospect.io, LinkedIn Sales Nav, Hunter .io, Sales QL, SignalHire, RocketReach, Radaris, Clearbit ⚡ 𝗘𝗺𝗮𝗶𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗧𝗲𝗺𝗽𝗹𝗮𝘁𝗲𝘀 ● Klaviyo, Hubspot, Streak ⚡ 𝗪𝗼𝗿𝗱 𝗪𝗶𝘇𝗮𝗿𝗱 ● Grammarly, Hemmingway, Google Trends, Copyscape ⚡ 𝗦𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ● Instagram, Facebook, LinkedIn ⚡ 𝗖𝗥𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 ●Hubspot, Zendesk, Salesforce, HelpScout, Go High Level, Shopify ⚡ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝘄𝗲𝘀𝘀 ● Trello ⚡ 𝗔𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 ● ChatGPT, Deep L ⚡ 𝗢𝗳𝗳𝗶𝗰𝗲 𝗢𝗹𝘆𝗺𝗽𝗶𝗮𝗱: ● Docs/Microsoft Word, Sheets/Excel, Outlook ⚡ 𝗘𝗺𝗮𝗶𝗹 & 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ● Gmail, Outlook, Google Calendar, Outlook Calendar, Google Drive, Calendly ⚡ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 ● Slack, Discord, Zoom, Skype, Google Meet, Microsoft Teams 👉👉 I'll provide you with quality services, 100% accuracy, and honesty. ✨ If you think we're a good fit 💬 Drop a personalized message and let me know 📞 Let's talk about how to make your life easier. Talk soon, Malvin
    Featured Skill Help Scout
    Apollo.io
    Prospect List
    Data Scraping
    LinkedIn Lead Generation
    Lead Generation Strategy
    CRM Automation
    LinkedIn Sales Navigator
    Marketing Automation
    Cold Calling
    Shopify
    Lead Generation
    HubSpot
    Email Support
    Zendesk
  • $7 hourly

    • 4.9/5
    • (3 jobs)
    💼 High-performing Customer Support Specialist with 2 years of experience in a dynamic BPO environment and 4 years in a remote setup. I thrive in high-pressure settings, expertly managing a variety of customer interactions, including tech support, billing, sales, retention, and general inquiries. ✨ 𝗠𝘆 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝘁𝘆: 📞 Phone Support 💬 Chat Support 📧 Email Support 📱 Social Media Support If you need someone to deliver exceptional service across these channels, I’m your person! ✨ 𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗠𝗮𝗸𝗲 𝗮𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: 🔧 Resolving customer issues efficiently with accuracy and professionalism. 📊 Managing transactions seamlessly to enhance customer satisfaction and support business success. 🚀 Creating meaningful connections that build trust, loyalty, and long-term relationships. 💡 Elevating team efficiency by leveraging my proactive, customer-first approach to drive exceptional outcomes. Let’s work together to create a standout customer care experience and deliver lasting results! ✨
    Featured Skill Help Scout
    Product Review
    Phone Communication
    Data Entry
    Order Tracking
    Customer Retention
    Customer Service
    Customer Experience
    Customer Satisfaction
    Shopify
    Product Knowledge
    Technical Support
    Online Chat Support
    Phone Support
    Email Support
  • $7 hourly

    • 5.0/5
    • (11 jobs)
    Dear Clients, My name is Gayle Sisperez. For the past 3 (three) years, I have handled and managed different e-com businesses such as eBay, Amazon, Poshmark, Shopify, Etsy, etc. My specialty focuses on the A-Z program, which includes establishing accounts from scratch, listing items, optimizing and enhancing details, customer service, and business management. In addition, I have skills in the following: 1. Minimal photo editing and video editing. 2. I have experience handling social media platforms. 3. Customer Service including handling emails, resolving issues, refund, tracking etc. Apart from my skills, I am a very hardworking, fast learner, and attentive person. Kindly message me if you think my capabilities suits what you need in a VA. Thank you so much!
    Featured Skill Help Scout
    Social Media Management
    Business with 1-9 Employees
    Zendesk
    Shopify
    Search Engine Optimization
    Ecommerce
    Amazon
    Customer Service
    Graphic Design
    eBay Listing
    B2C Marketing
  • $12 hourly

    • 5.0/5
    • (1 job)
    Hi! Jericho here. I am currently a tech support specialist handling VPN and DNS accounts. Prior to that, I have also worked as a marketing professional for 2 years as well. Since customers are the top priority in my past and current jobs, it has honed me to be very keen with details, expecially when there are irate cliants that needs to be handled. I believe I am well-equipped to handle tasks that require customer service may it be through chat or even when handling phone calls. I am also very flexible and can work any time of the day. I specialize in the following: 1. Chat and email support 2. Different customer support softwares such as Zendesk, Zopim and Help scout 3. Handling difficult customers 4. Working under pressure Customer service is a skill that I have worked on and mastered as well. I am very much used to talking to talking to clients and guests of different nationalities due to the international reach of my current work. Attention to detail is a trait that I have that I am very proud of, being keen to every thing even with the small details will help me do my job with very minimal errors is very critical. I am flexible and very adaptive to any situation and to follow instructions given to me. I strongly believe that my knowledge and experiences will make me capable of the job.
    Featured Skill Help Scout
    Phone Communication
    Zopim
    Microsoft Office
    Customer Service
    Customer Support
    Online Chat Support
    Email Support
    Zendesk
  • $20 hourly

    • 4.9/5
    • (20 jobs)
    Let’s turn your business from struggling to thriving. Your leads into paying members; your first-time clients to repeat customers! 🤑🤑🤑 I help CEOs, eCommerce brands, and other businesses focus on growing their companies by providing top-tier admin and customer support. The kind of support they will tell their friends, turning first-time customers to repeat clients. Services I provide: 🔸Fluent English writing 🔸Average response time: 16 hours 🔸Top-notch customer support 🔸Order Management (order creation, returns, refunds, cancellations, shipment tracking) 🔸Ticket Management 🔸Answering comments on your Instagram and Facebook ads 🔸Managing inbox/comments on social media (Instagram and Facebook) 🔸Creating response templates / SOPs 🔸Free up your time! Proficient in using tools like: Communication tools ● Slack ● Whatsapp ● Skype ● Telegram ● Zoom ● Discord ● MS Teams ● Google Meet Customer Service Tools ● Helpscout ● Zendesk ● Reamaze ● Zoho CRM ● LiveChat ● Gorgias ● Freshdesk eCommerce ● Shopify ● Shipstation ● USPS.com ● Canada Post ● Australia Post ● Royal Mail ● Parcelsapp.com Social Media Management ● Later.com ● Hootsuite ● Buffer ● Dollar Eighty ● Buffer ● Instagram ● Facebook Other Productivity tools ● Canva ● Google Docs ● Google Sheets ● Google Drive ● Google Forms ● Google Calendar ● Meta Business Suite ● ActiveCampaign ● Wave Invoicing ● Adobe Illustrator ● Typeform ● Eversign ● Tave ● WeddingWire ● Calendly ● Mailtag.io ● Pinterest
    Featured Skill Help Scout
    Customer Care
    RingCentral Glip
    Dialpad
    Online Chat Support
    Customer Service
    Email Support
    Order Management
    Shopify
    Ecommerce
    Customer Support
    Customer Satisfaction
    Re:amaze
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