Hire the best Help Scout Specialists in the United States

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$22 hourly
Darlan D.
- 4.9/5
- (69 jobs)
Hi, my name is Darlan and I have a diverse and extensive background in administrative and healthcare support. My 13 years of experience as an administrative/virtual assistant, coupled with my past medical roles as a medical assistant, lab assistant, and phlebotomist showcase a well-rounded skill set. I thrive in customer service roles, demonstrating a keen understanding of the importance of providing solutions to people's problems, especially in healthcare settings. I’m proficient in inbound call handling, email management, and chat support, along with familiarity with various tools such as Shopify, Zendesk, Slack, and Stride, positions me as a versatile and adaptable professional. My experience with Authorize.net, Help Scout, Dropbox, and Google Docs further adds to my robust skill set. My enthusiasm for answering emails and chats reflects my dedication to excellent communication and support. Overall, my background and skills make me a valuable asset in the dynamic and evolving landscape of virtual assistance and healthcare support.

Help Scout
Medical Terminology
Administrative Support
Zendesk
Customer Service
Email Etiquette
General Office Skills
Online Chat Support
Shopify
Microsoft Word
$30 hourly
MaryBeth M.
- 4.9/5
- (61 jobs)
I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.

Help Scout
Shopify
Article Writing
Customer Service
Amazon Seller Central
Microsoft Excel
Customer Support
Medical Informatics
English
Ecommerce Support
Email Support
Zendesk
$27 hourly
John S.
- 5.0/5
- (6 jobs)
Let me try to cut to the chase here. All you really need to know about me is that I take pride in everything I do, regardless of the nature of the work, however tedious it may be. If you hire me, I guarantee the highest quality of work within my power. When it comes to completing a project, I always demand the best from myself. A little bit about my experience. I attended Hunter College High School, one of the top schools in New York City, and went on to receive a degree in International Business & Management from Dickinson College. After college, I moved out to Los Angeles and my first job was a massive data entry project for a high-end Italian furniture company. I spent six months, forty hours a week, recataloging their entire furniture data base. It wasn't the most thrilling project, but like I said, I take pride in everything I do. While I was finishing up the project, I met the company's new accountant, who offered me a job doing tax returns in his office. After eight months, the office manager left and I took over for her. It was then my responsibility to do everything from quarterly tax returns to payroll to bookkeeping to accounts receivable, and so on. As such a job required, I became very detail and task-oriented. During those two years, I also worked one or two days a week for another furniture company, cataloging their furniture and writing descriptions of products. In my free time, I enjoy reading and writing, so anything involving writing or editing is also right up my alley. I've spent the past five years working remotely full-time, doing customer service and a variety of administrative tasks for several U.S. companies. At the moment, one of the companies I work for is in the process of closing, which has freed up 20-30 hours per week, and I'm looking for a new position, preferably in customer support, but I'm open to anything.

Help Scout
Customer Service
WooCommerce
Writing
Data Entry
English
Zendesk
$110 hourly
Nicole J.
- 4.9/5
- (29 jobs)
Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.

Help Scout
People Management
Startup Consulting
Project Management
Product Onboarding
Knowledge Management
Documentation
Startup Company
Ticketing System
Performance Management
User Experience Strategy
Intercom
Helpdesk
Customer Experience
Business Operations
Product Support
Business Planning & Strategy
Zendesk
$48 hourly
Eleanore M.
- 5.0/5
- (10 jobs)
Hello! I'm Eleanore, a versatile and dedicated professional with a proven track record in Operations, Copywriting, Customer Support, and Virtual Assistance. With a commitment to excellence and a passion for helping businesses succeed, I bring a unique blend of skills and experience to every project I undertake. -------------------------------------------------------------------------------------- What I Offer: - Operations Management Streamlined Processes: Expert in optimizing workflows, improving efficiency, and reducing operational costs. Project Management: Proven ability to lead projects from conception to completion, ensuring timely delivery and high-quality outcomes. Data Analysis: Proficient in analyzing data to inform strategic decisions and drive business growth. - Copywriting Engaging Content: Skilled in creating compelling and persuasive copy for websites, blogs, social media, and marketing materials. SEO Optimization: Knowledgeable in SEO best practices to increase visibility and drive organic traffic. Brand Voice: Ability to craft content that aligns with your brand’s voice and resonates with your target audience. - Customer Support Exceptional Service: Dedicated to providing top-notch customer support that enhances customer satisfaction and loyalty. Problem-Solving: Adept at handling inquiries, resolving issues, and ensuring a positive customer experience. Multichannel Support: Experienced in managing customer support across various channels including email, chat, and phone. - Virtual Assistance Administrative Support: Efficient in handling administrative tasks, managing schedules, and organizing documents. Communication: Excellent communicator, ensuring clear and timely updates on project status and tasks. Tech-Savvy: Proficient with various tools and software including MS Office, Google Workspace, Slack, Monday.com, Asana, Trello, Deadline Funnels, ClickFunnels, and additional software tools. -------------------------------------------------------------------------------------- Why Choose Me? - Reliability: I am committed to meeting deadlines and delivering high-quality work consistently. Attention to Detail: I ensure that every task is completed with precision and care. - Proactive: I anticipate needs and take initiative to provide solutions that add value to your business. - Adaptability: I can quickly adapt to new tools, technologies, and work environments, ensuring a seamless integration into your team. - Tech-Savvy: Proficient with various tools and software including MS Office, Google Workspace, Slack, Monday.com, Asana, ClickFunnels, Deadline Funnels, and additional project management tools. -------------------------------------------------------------------------------------- Let's Connect! If you're looking for a professional who can handle a diverse range of tasks with efficiency and excellence, let's connect! I am excited to bring my skills and passion to your next project. Feel free to reach out to discuss how I can help you achieve your business goals.

Help Scout
Sales Funnel Implementation
Virtual Assistance
ClickFunnels
Webinar Jam
Administrative Support
Asana
Slack
Project Management
Email Marketing
Customer Service
WordPress
Notion
$25 hourly
Rebecca Kattie G.
- 5.0/5
- (2 jobs)
Hello! I'm a seasoned Intake Specialist with nearly four years of experience in customer support and insurance intake, committed to providing efficient, compassionate service to clients from diverse backgrounds. I specialize in navigating insurance processes, managing client accounts, and ensuring that each client receives the support they need during intake and onboarding. Fluent in English, French, Spanish, and Haitian Creole, I’m able to connect effectively with clients from a variety of linguistic and cultural backgrounds, making the intake process smoother and more personalized. My goal is to make clients feel valued and understood from their first interaction through their ongoing service experience. What I Offer: - End-to-End Intake Management: Skilled in managing the entire intake process, including client eligibility verification, documentation, and account setup. - Insurance Expertise: Extensive experience in insurance processes and requirements, allowing me to support clients confidently through any necessary steps. - Multilingual Client Support: Fluent in four languages (English, French, Spanish, Haitian Creole), providing clear and accessible service to a broad client base. - Data Accuracy & Confidentiality: Meticulous in capturing and maintaining secure client records in compliance with data protection standards, ensuring all information is accurate and confidential. - Client Satisfaction Focus: Strong commitment to responsive, client-centered support that builds trust and enhances the overall experience. Key Skills: - Intake Process Management: Extensive experience in client assessments, Eligibility verification, onboarding, and case follow-up. - Customer Service Excellence: Over four years of customer support experience with a focus on healthcare and social services, including phone support, client inquiries, and resolution. - Confidentiality & Compliance: Trained in HIPAA standards and committed to protecting client information with the highest level of discretion.

Help Scout
Office 365
Administrative Support
ChatGPT
Intercom
Shopify
WordPress e-Commerce
Customer Support
Lead Generation
Outbound Sales
Slack
Trello
Customer Service
Inbound Inquiry
French
HubSpot
Zoho CRM
$20 hourly
Andrew L.
- 4.7/5
- (14 jobs)
I am a trust and safety expert with over four years of experience in content moderation with Glassdoor and over two years of experience in customer service, spanning from in-person to remote working roles. Following high school, I received a full-ride scholarship known as the Florida Bright Futures Academic scholarship alongside the Cambridge AICE diploma. I later attended the College of Central Florida and was awarded my Associate of Arts degree, and then continued to pursue my Bachelor of Science in Psychology degree at the University of Central Florida.

Help Scout
Gorgias
Shopify
Twilio
Phone Support
Order Tracking
Talkdesk
Zoho CRM
Intercom
Community Moderation
Community Engagement
Customer Support
Community Management
HubSpot
Zendesk
$35 hourly
Kevin H.
- 4.1/5
- (5 jobs)
I am a highly qualified system administrator that has been working on maintaining systems and websites for over 10 years. If you need someone to complete a system administration task or assist you in managing your systems - I can help you excel in this goal!

Help Scout
Linux System Administration
Migration
Content Writing
FTP
IPv6
System Maintenance
KVM Switch
Kernel-based Virtual Machine
Web Hosting
Online Help
cPanel
Server
DNS
Linux
$45 hourly
Schyler R.
- 0.0/5
- (0 jobs)
Hello, my name is Schyler Rippie. With my passion for technology, I seek to provide excellent service to the people that I work with. Recently I have built 14 separate networks and broadband connections for remote village schools. The goal was that it could load balance between the existing GEO connection and a new LEO connection to reduce any dropouts during the day.

Help Scout
IT Support
Online Help
Hardware Troubleshooting
Network Engineering
Computing & Networking
Information Technology
Computer Network
Phone Communication
Helpdesk
Help System
$45 hourly
Jesse J.
- 5.0/5
- (2 jobs)
I’ve spent many years using tech and visuals to connect people. From customer communications and support to marketing, I have done it all. I’m a video editor, photographer, and creative director with a lot of experience. I’ve done visual story telling for companies for more than 10 years. I’m passionate about sharing brands I believe in with creative arts and capturing visuals. I love supporting peoples dreams with the skills I’ve picked up along the way!

Help Scout
Photo Editing Software
Product Photography
Customer Service
Virtual Assistance
Pet Photography
Video Editing Software
Customer Support
Photo Editing
Food Photography
Video Editing
Travel Photography
Video Editing Plugin
Photography
Digital Photography
$25 hourly
Jennica O.
- 4.9/5
- (72 jobs)
Blog Writer + Customer Happiness Manager “How you do anything is how you do everything” Here to assist with customer service, blog writing, document preparation, email management, spreadsheet organization, calendar management, and travel. Blog Writing: 15 Years of Experience ✨ Customer Service: 12 Years of Experience ✨ Administrative Experience: 12 Years of Experience ✨ Industries Served: News & Publishing Platforms, Cleaning Companies, Event Planning, F&B, Hospitality, Health & Wellness, Maritime Applications, Ministries, & Subscription-Based Companies ✨ R E Q U I R E M E N T S 🔑 If you are interested in working with me, you have to be able to communicate clearly and effectively. If I am unable to get a hold of you, it is possible that I will end our contract without notice. Additionally, for long-term assignments, I do require a one-page contract to be signed.

Help Scout
Oracle NetSuite
Virtual Assistance
Administrative Support
Ecommerce
Gorgias
Shopify
Customer Support
Proofreading
Journalism
SEO Writing
Content Writing
Creative Writing
Blog Writing
$18 hourly
Kevin M.
- 5.0/5
- (5 jobs)
I'm just a Boise guy looking for work. I like to think of myself as a customer service expert with a rich background experience in the field for a decade and a half. My knowledge and adventure started with Apple as a Support Mentor for seven years, and then I decided to try Upwork for more flexibility and different experiences with other companies. I would love to bring everything I learned at Apple, plus all of the experiences I've had with other clients I've worked with here on Upwork. I have experience in setting up helpdesks (Gladly, Hubspot, Helpscout, Freshdesk, Gorgias), building training curricula, coaching, project management, team meetings, review management, shipping and return logistics, troubleshooting, bug reporting, and much more. I'm always learning new tools quickly and have technical experience with many tools companies use today, like Notion, Asana, Github, Customer.io, and Leanplum by Clevertap. I'm a strong customer service advisor who can keep companies going during challenging times. I thrive on finding innovative solutions that enhance service quality and drive customer loyalty. I believe in collaborating with everyone in the company to contribute to the overall mission and success. I love to have a good time and enjoy partnering with engineering, marketing, and leadership departments to discuss issues and share successes. Startups can be a rollercoaster sometimes. I love to stay for the ride and see things through until you don't need me. I've been part-time with Cardiogram, which was purchased by Ilumivu and brought out of the startup world, for about five years now. I also worked part-time with PowerX for four years, which started on Kickstarter and Indiegogo, selling services directly to consumers. They phased out their DTC line and went B2B. Recently, they were purchased by Qubeyond in 2025. My contract with PowerX has ended, so I'm in the market for another part-time contract, maybe more. I'm looking forward to hearing from you!

Help Scout
SaaS
Crowdfunding Platform
Gorgias
HelpDocs
Training & Development
Data Entry
Technical Support
Email Communication
Notion
Startup Company
HubSpot
Online Chat Support
Email Support
$23 hourly
Kayla R.
- 4.9/5
- (44 jobs)
I've grown and led the customer support teams for many prominent e-commerce businesses! Is yours next? Nine years of experience providing outstanding remote customer support for busy and prominent e-commerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for a busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively, and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.

Help Scout
Customer Satisfaction
Freshdesk
Email Support
Zendesk
Communication Etiquette
Word Processing
Slack
Stripe
Customer Support
Product Knowledge
Microsoft Office
Customer Service
Gorgias
Intercom
$17 hourly
Kiya R.
- 0.0/5
- (0 jobs)
Hello , my name is Kiya Robertson and I am please to have the opportunity to work for you! I’m experienced in mobile developing as well as surveying, customer support and service, I’m experienced in Microsoft and iOS as well.

Help Scout
iOS
Computing & Networking
Typing
Microsoft Excel
Retail Merchandising
Keyboarding
Microsoft PowerPoint
Customer Support
Online Help
Microsoft Word
Computer
Customer Service
Email Support
$30 hourly
Bianka C.
- 0.0/5
- (1 job)
Accomplished HR Specialist with a strong background in office management, excelling in fast-paced, growth-driven environments. Dedicated to creating exceptional employee experiences aligned with company culture and values. Key Skills: -Onboarding & Employee Support: Lead onboarding for 50 new hires monthly in the Americas, manage offboarding, and provide first-line support for employee inquiries. -HRIS & Data Management: Handle data entry for HRIS systems, assist in data auditing, reporting, and ensure compliance. -HR Programs & Compliance: Coordinate HR programs focused on wellness, engagement, and team activities; identify and implement process improvements. -Office & Vendor Management: Oversee office operations, vendor management, and event coordination. -Executive & Calendar Support: Provide executive support and manage calendars. Policy & Document Management: Develop policies, produce travel, visa, and insurance documents, and manage the HelpScout Knowledge Library and Employee Resource Center. -Customer Service & SLAs: Deliver exceptional customer service through People Operations Services, using HelpScout, and define SLAs to drive continuous improvement. -Skills include HRIS management, project coordination, customer service, compliance, and data auditing.

Help Scout
Invoicing
Expensify
Executive Support
Employee Onboarding
Staff Orientation & Onboarding Materials
Human Resources
Data Analysis
Event Planning
RFP Writing
Policy Writing
Office Management
Calendar Management
Workday
People
$20 hourly
Colin D.
- 0.0/5
- (0 jobs)
I’m Colin Davis, a dedicated customer service expert with a passion for helping Shopify and ecommerce brands shine through exceptional email support. Over the past three years, I’ve helped more than 40 brands resolve thousands of support tickets, delivering fast, friendly, and effective solutions that keep customers happy and businesses growing. Whether it’s tackling order issues, crafting personalized responses, or streamlining workflows, I bring hands-on experience and a results-driven approach to every project. Here’s what I can do for you: - Shopify Expertise: Deep knowledge of the Shopify platform, from order management to customer inquiries, ensuring seamless support for your store. - Email Mastery: Skilled in tools like OpenDesk, Zendesk, Gorgias, Klaviyo, and Help Scout to manage and respond to emails with speed and empathy. - Proven Track Record: Successfully supported 40+ ecommerce brands, handling high volumes (5–200 emails/day) with care and precision. - Customer Focus: I prioritize quick resolutions, clear communication, and strategies like abandoned cart follow-ups to boost retention and sales. I thrive on turning customer challenges into opportunities, whether you need ongoing support or a one-time setup. Flexible with time zones and available for 1–40 hours/week, I’m here to lighten your load and elevate your customer experience. Let’s chat about how I can support your Shopify store!

Help Scout
Native Fluency
Mailchimp
Virtual Assistance
Order Management
Klaviyo
Gorgias
Zendesk
Problem Solving
Time Management
Communications
Ecommerce
Shopify
Email Support
Customer Service
$45 hourly
Regine D.
- 0.0/5
- (0 jobs)
Self-Motivated and experienced E-commerce and Amazon Specialist with 10 years of experience in providing e-commerce and administrative support to businesses. My Areas of Expertise Include: *Amazon Seller Central & FBA Setup and Management (I have helped multiple products reach top 100 status in their categories) *Amazon PPC *Copywriting with Keyword Research *E-Commerce (specifically in the Shopify platform) *Internet Research *Customer Service *Social Media *SEO My objective is to help businesses - big and small - quickly achieve their objectives. I hold a B.A. in Journalism and have worked in E-commerce for the past 6 years and sales for the 4 years before that. I take pride in my ability to complete work to a very high standard and am very detail-oriented.

Help Scout
Amazon PPC
Instagram
Pinterest
Google Ads
Amazon Webstore
Microsoft Excel
Klaviyo
Microsoft Word
Shopify
WordPress
$25 hourly
Gail Z.
- 5.0/5
- (4 jobs)
✨LET ME HELP YOU. Your time is valuable—let me handle the customer support.✨ I empower entrepreneurs by taking customer support tasks off their plates, allowing them to focus on growing their businesses. Elevate your customer experience without lifting a finger. I take care of your support channels, ensuring smooth communication and happy clients, freeing you to concentrate on bigger goals. As your customer support virtual assistant, I manage general inquiries, troubleshoot technical issues, resolve user account problems, handle refunds and cancellations, and ensure customer satisfaction, all to streamline your operations and maximize productivity. I am a skilled and dedicated customer service virtual assistant with 10 years of experience—2.5 years in a call center and 7.5 years working remotely. My expertise lies in email and ticket support, but I also bring a strong background in: *️⃣Phone support *️⃣Social media customer support *️⃣Chat support *️⃣Technical support and troubleshooting *️⃣E-commerce support *️⃣Data entry My services are tailored for businesses like SaaS, SwaS, other cloud-based platforms, apps, AI tools, startups, online courses, e-commerce websites, online stores, and even coaches and mompreneurs. Let me handle your customer support needs, so you can focus on the parts of your business that you enjoy. ✨WHY CHOOSE ME?✨ A decade of customer service experience has equipped me with the essential skills that make me a valuable customer support virtual assistant: 🔹I quickly adapt to your brand and workflow with minimal training. 🔹I master new software and platforms with ease, taking a hands-on approach. 🔹I offer customer support using your existing knowledge base and website. 🔹I excel at multitasking, managing several applications simultaneously. 🔹I have vast experience troubleshooting technical issues both personally and professionally. 🔹I am self-taught and easily acquire new skills. 🔹I am used to working autonomously, so no need for constant supervision. In addition to being tech-savvy, I bring strong verbal, written, and problem-solving skills. My natural curiosity and adaptability drive me to continuously learn and grow in this field. I am proficient with a variety of tools, software, and platforms, including: 💠Zendesk 💠Shopify 💠FreshDesk 💠Intercom 💠AirCall 💠TalkDesk 💠AirShift 💠Kustomer 💠Google Workspace (G-Suite) 💠Microsoft Office 💠Canva 💠WordPress 💠Buffer 💠Meta Business Suite ✨MY CUSTOMER SUPPORT EXPERIENCE✨ Over the years, I’ve had the privilege of supporting clients from industries such as rideshare services, insurance agencies, streaming platforms, internet-based services, and e-commerce ventures. I’ve worked with businesses offering products like clothing, housewares, electronics, health supplements, beauty care, shoes, jewelry, and home decor. I’ve also provided specialized support for health coaching, smartphone apps, and exercise equipment companies, showcasing my versatility in addressing diverse customer needs. ✨CONTINUED TRAINING✨ I continually hone my skills. I’ve completed five LinkedIn Learning paths to enhance my customer support expertise, finished Shopify training, and earned certifications as a Zendesk Omnichannel Agent, Zendesk Foundational Support (Admin), and Gorgias Lead Agent for Shopify. With my extensive experience and diverse skill set, I am the ideal partner to improve your customer support operations. Efficient customer support isn't just a service — it's the backbone of your business. I will handle the day-to-day customer interactions so you can focus on the bigger picture. Let’s work together to free up your time so you can focus on what truly matters — growing your business. Contact me today to start elevating your customer support strategy.

Help Scout
Gorgias
Data Entry
SaaS
Email Management
Canva
Shopify
Technical Support
Social Customer Service
Customer Service
Customer Support
Zendesk
Ecommerce Support
Email Support
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