Hire the best Help System professionals

I'm a writer for the software industry. My expertise includes internal and external communications, including release notes and API documentation. I'm passionate about user research, the psychology of UX writing, and creating professional product documentation for the end user. I have recent experience creating user guides, workflow articles, tutorials, how-to articles, FAQs, configuration guides, and much more! Other great reasons to book me 1. As the content manager of a small company, I managed the company's knowledge base through Zoho One CRM and provided ongoing tech tutorials and updates for users. Many of my articles were directly...

Member of the Institute of Scientific and Technical Communicators (ISTC) I am a self-motivated technical writer, proofreader, and editor with relational database experience and a passion for delivering high-quality documentation that improves the user experience and drives sustainable organizational growth and development. Goal-oriented creator experienced in developing content from ideation through completion of assignment in a remote environment, facilitating knowledge transfer to technical and non-technical audiences through the written word. Having been in software development for over fifteen years, across various platforms and...

A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Addition to that, I have 5+ years of IT support experience for local as well as remote users based in London, US, Canada, Germany, Philippines, Hong Kong, Australia and Singapore. >Office365 Setup, Migration and Support. >Google Apps Setup, Migration and Support. >Kaspersky Client Server Environment. >Server 2003, 2008, 2008R2, and 2012 support. >Active directory support....

With most SaaS products following a subscription model, customer churn is the biggest threat to a successful business. Clear, concise, and user-friendly documentation can make the difference between a customer who is frustrated and unsubscribes from your product or a customer who feels they understand your product and can't imagine using another. The best product in the world won't sell if no one understands how to use it. My specialization is in creating approachable, clean, and visual-heavy end-user documentation for SaaS products. Whether you need a couple of new features documented in an already existing style, or you're looking to...

An excellent technical writer, online researcher, and electronics and computer engineer. Over 20 years experience in ICT systems administration and support, server installations, wired and wireless networking, internet technologies, remote assistance, website design. data analysis, IoT, Robotics, Artificial Intelligence, and more. Experienced in electrical and electronics installations, control, testing, maintenance, and repairs.

Technology is my passion! I have had many roles within the technology field since I received my Computer Science degree in 2007. My experience includes 15 years of Project Management, 9 years of Quality Assurance (includes management), and 14 years of System Analysis. I love working with companies all around the world and helping to increase project efficiency by having great communication and organization skills while utilizing a lean mentality.

I have over 15 years of experience leading and authoring technical documentation and instructional content efforts for the following domains - Cyber security, Network management, Identity management, Content Delivery, and IT certifications (CompTIA, Microsoft, and Cisco). My other interests are developing e-learning content and assessment items and consulting for LMSes and AMSes. Latest Help Center (ghostwritten) - interviewer.ai/help-center/ Portfolio page - sites.google.com/view/ashokp/portfolio. Skills and tools – Teamwork, Collaboration, Critical thinking, Decision making, Problem-solving, Research – Familiarity with single-sourcing...

I have nearly thirty years’ experience in technical writing in a variety of fields including software, medical, pharmaceutical and consumer electronics. I enjoy making technical information easy to understand by non-technical people. I also have significant experience in graphic design, editing and proofreading and QA/user acceptance testing.

• Technical communications specialist with experience in software, telecommunications, utilities, and financial services. • Over twenty years of experience at writing, developing, and maintaining documentation for both technical and non-technical audiences. • Skilled at producing technical specifications, user manuals, system documentation, online Help, documentation plans and design description. • Performs essential business analysis, including creating use cases and user interface designs, system validation documentation, and functional requirements. • Experienced in analysis, design, development, implementation and evaluation of...

I am an American freelance programmer and tech writer. My writing is clear and easy-to-understand. Because I am a programmer, it is technically-accurate, since I understand what I am writing about. When you hire me, you get me. I do not farm out my work to others. My specialities are writing API documentation and programming tutorials. I know ML programming, Linux administration, and big data databases. I understand BERT and ChatGPT large language models. I have several published books on non-IT topics too. I have a BS in math and an MBA. I know Python, JavaScript, and Java. I know different machine learning frameworks. I know...

Hello! Thank you for taking the time to look at my profile. I have the experience and skills to create useful, searchable, and scannable documentation for your applications, cloud services, and APIs. My education and professional experience in computer science have given me a good understanding of software development concepts and tools. You are welcome to reach out to me about your documentation project. I look forward to working with you.

I'm a native English speaker with a lifelong interest in writing, linguistics, and interactive narrative. Over the last decade, I have taught English as a Second Language abroad and have edited technical, academic, and creative works for both native and ESL writers. In addition to my background in writing and editing both traditional fiction and technical documents, I have a degree in computer science and have been writing interactive fiction for more than two decades.

For two years, I've been coordinating & contributing to customer success content. Clientele: Over 20 tech startups and a few enterprises like Microsoft & Upwork. I can deliver copy and videos that will help users realize the simplicity of your product! I also have extensive sales experience that is transferable to providing customer support. I've had to perform cold client outreach, while managing client relationships and soliciting donations while attending my alma mater. Where I can add value: # User documentation or guides (building knowledge base) # Customer success & support (including configuring Zendesk, Intercom & other...

If you want readable, engaging and accurate copy, then look no further. Ghostwriting, UX/app writing and website copy is what I can help you with. I'm just as comfortable telling entertaining stories in a blog post as I am writing two-word error messages in an app. I take the time to understand complex and technical subject matter, and I can also grasp the human side of entrepreneurship. The way I connect with people is the reason why I can write in such a wide range of different environments, and why I have had such a varied career that has moved through journalism, PR, property investment, UX writing and website copy. Despite being born...

I am a highly experienced freelance IT business analyst with over 20 years of successfully delivering projects. I can offer a holistic set of skills ranging from project initiation through to requirements and user story definition, and supporting development and testing. Freelancing has enabled me to work for a diverse set of organisations from large corporates through to small businesses and start-ups. I love to provide a quality service and add real value through the work I deliver.

As a technical writer with over 20 years of experience, I offer knowledge, expertise, enthusiasm, and a penchant for user experience excellence. I am goal driven, with my primary being the timely delivery of succinct and user-friendly content, based on the needs of my audience. I have written and edited content for software, hardware, knowledge bases, training, and product marketing. My skills include documentation and content creation using both an XML based authoring tool and HTML following the DITA model and complying with Section 508 standards. Other skills include content analysis, template creation, CSS, information architecture,...

You want documents that help your users and customers succeed. That's where I can help. My SaaS documentation blends instructional and technical writing principles appropriate for your user. I can update your knowledge base and manuals to keep pace with new features or build a library from scratch. A technical writer for five years, I specialize in writing/updating/editing SaaS user documents, reports, manuals, and web content that explain complex tasks and ideas in plain English. I aim to add value to your product or software by transforming information into accessible document solutions. SERVICES I offer a range of technical writing...

Thank you for visiting my profile. With 15 years of experience in technical writing and as one of the top technical writers at Elance and Upwork, I have had the great exposure and experience of writing user guides, online help, training manuals, process guides, installation guides, help guides, white papers and video tutorials for various technical platforms, software, applications, dashboards and domains. Training Video tutorials will have Alexa voiceover. I promise to provide you the best work. Ask me for samples and quote. I have 2 post graduate degrees in Computer Science and Business Management along with Brainbench and CompTIA...

I am a software developer by profession and a writer by passion who has been on Upwork for almost 3 years and has had a chance to work on different technical writing projects related to software. I have helped companies and startups create solid knowledge bases for people with different levels of expertise. I have also led a website to over a million views by creating a solid knowledge base. My development experience backs my writing, and I am always confident writing about software products, services, and processes at any depth. I can help you with the following: - Articles & blogs for programming, cloud & software engineering. - SEO...

I provide major tech companies including FORTUNE 500 such as Microsoft, Upwork Internal Team, GE, and Fujitsu with high-quality technical content that fits their business goals. My background is in electrical engineering and cybersecurity. I've written many API and SDK documentation. I hold Certified Information Security Manager (CISM), ITIL, Project Management Professional (PMP) certification, and two master's degrees in electrical engineering and engineering management. I am proficient in JSON, YAML, REST APIs, HTML, and C. Examples of tools used: Confluence, Markdown, Zendesk Guide, Swagger IO, Git, Readme, Stoplight, etc

I am a technical writer with experience in software development. I write technical specifications for developers, API and DB documentation, user guides, knowledge bases, technical articles, and blog posts. I can also create BPMN and UML diagrams. I like writing and can write quality, simple, and understandable about complex technologies. I have been working as a software developer for more than seven years, so I have an excellent technical background, that I can use in writing. I have a Master's in Software Engineering from Kyiv National Polytechnic University, in Ukraine. My #1 goal is to work efficiently and on time. I’m honest and...

https://alex_on_tech.contently.com/ Your article, white paper, how to guide, case study, academic paper or report has to be descriptive ✅, informative ✅, and articulate ✅. In-depth information has to be mined from original sources on the internet to meet these criteria. As a professional editor, research and summary writer, I know how to dig for this information and come up with a summary that not only communicates your point succinctly, but that also captures your reader’s attention. I can assist you with collecting, editing, and analyzing the information you need in the quickest and most efficient way possible. My areas of...

⭐⭐⭐⭐⭐"Yasir wrote over 50 articles for us. He always delivered well with great articulation." Is your SaaS, B2B, or Cybersecurity product looking for the BEST words to sell yourself? Or perhaps, you need a user manual/systems process that is well-documented to reflect your product understanding? That's where I come in! ✅HIGHLY EXPERIENCED Writer on Tech, Cybersecurity, IT, and relevant topics. I've worked with some of the leading brands from the US to Germany on IT covering a breadth of topics including Cybersecurity, IT, IoT, Data Privacy, and then some. My expertise lies in developing content both short-form and long-form using...

Documentation adds value and helps to create a professional brand your business. I specialize in software documentation, from user guides to API references, from how-to manuals to requirements documents. My approach is to find better ways of presenting documentation that is more useful, usable and relevant to users, like quick-start guides, and illustrative systems and business diagrams, clearly and concisely. With a Journalism degree and IT background, YellowBooks is able to work efficiently independently, and describe complex ideas and processes simply and logically, leaving you to get on with the business of running your company....

✅Tech Blogs, White Papers, API Doc, User manuals, Linkedin & Twitter Content ✅Power BI, Tableau, Data Studio, SQL, Python Content types: - websites - tech blogs - api documentation - white papers - user manuals - developer documentation - knowledge articles - how-to guides Formats and documentation systems: - Markdown - Git - Stoplight - Docusaurus - ClickHelp - Zendesk - Intercom - Readme - Confluence - Notion - Hugo - etc. For: - SaaS providers - software providers - data centers General topics: - AI / ML / DL - Cloud - Kubernetes - CI/CD - Docker - testing atuomation - data pipelines - SEO My top skills: ✅Python ✅ R ✅AWS ✅GCP ✅SQL...