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  • $50 hourly

    • 4.7/5
    • (122 jobs)
    𝗩𝗲𝘁𝗲𝗿𝗮𝗻 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗔𝘇𝘂𝗿𝗲, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱, 𝗮𝗻𝗱 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝟭𝟴+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲, 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗱𝗶𝘃𝗲𝗿𝘀𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗲𝗰𝘁𝗼𝗿, 𝗕𝗮𝗻𝗸𝗶𝗻𝗴, 𝗘𝗻𝗲𝗿𝗴𝘆, 𝗡𝗚𝗢𝘀, 𝗥𝗲𝘁𝗮𝗶𝗹, 𝗧𝗲𝗹𝗲𝗰𝗼𝗺, 𝗠𝗦𝗣𝘀, 𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻. ☑️ Upwork 𝗧𝗼𝗽-𝗥𝗮𝘁𝗲𝗱, 𝟭𝟬𝟬% Job Success Rate, 𝟱𝟱𝟬𝟬+ Hours, 𝟭𝟮𝟬+ Projects Completed ☑️ 𝟱+ 𝗠𝗶𝗹𝗹𝗶𝗼𝗻 $ technical contracts and projects designed, implemented and QA’ed ☑️ Full-time freelancer, 𝗠𝗖𝗣, 𝗠𝗖𝗜𝗧𝗣, 𝗠𝗖𝗧𝗦, 𝗠𝗖𝗦𝗔, 𝗠𝗖𝗦𝗘, and 𝗔𝘇𝘂𝗿𝗲 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 ☑️ Saving deployment time and man-hours and focusing on quality of delivery 🎯 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀, 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝘀𝗸𝗶𝗹𝗹𝘀, 𝗮𝗻𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗰𝗼𝗺𝗺𝗼𝗻𝗹𝘆 𝗵𝗲𝗹𝗽 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 🎯 ☑️ Windows Server (2003-2025), Hyper-V, Active Directory, DFS, FSMO, DNS, DHCP, GPO, RDS, WSUS ☑️ Failover Clustering, File Server, IIS, PowerShell, System Assessment and Hardening ☑️ Azure AD, Azure ADDS, Microsoft Entra, MFA, Group and User management ☑️ Exchange (2003-2019), Microsoft 365, Teams, SharePoint, and OneDrive ☑️ Email Migration (Cutover, Staged, and Hybrid) with tools like BitTitan, CodeTwo, and Skykick ☑️ SCCM, Intune, Endpoint Manager, AutoPilot, App deployment, Android, iOS, and MacOS ☑️ Windows 10/11, Microsoft Defender ATP, SOC2, HIPAA, PCI-DSS, CIS, STIG, NIST, and ISO 27000 ☑️ Azure Virtual Desktop, FSLogix, Azure Storage, and Azure Networking ☑️ Atera, ConnectWise, Datto, NinjaOne, Pulseway, CyberCNS, SentinelOne, ITGlue 🎯 𝗪𝗵𝗮𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝗮𝘆 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲 🎯 🗣️"MD is phenomenal. He certainly knows his craft inside and out. Very knowledgeable, approachable, and takes ownership. Our compliance was approaching a deadline, and we were not close to getting it done. MD was able to rescue us and worked diligently. He also was a great teacher and did not mind at all explaining things and how it worked. We were over subscribing to office 365 services which he was able to save us those monthly costs. We will be working with MD on other projects without a doubt." | 𝗔. 𝗔𝗺𝗶𝗻 | 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 | 𝗚𝘂𝗿𝘂𝗦𝗾𝘂𝗮𝗱 | 𝗨𝗦𝗔 🗣️"MD is a great engineer to work with. He has configured our servers and helped to explain what has needed each step of the way. On top of that, we got systematic documentation of the process in case we need to adjust anything. Easy to communicate with and even accommodated our time zone difference to help us during UK working hours. We'd be definitely working to work with MD in the future." | 𝐂𝐡𝐫𝐢𝐬 𝐇𝐚𝐧𝐝𝐳𝐥𝐢𝐤 | 𝐂𝐓𝐎 | 𝐊𝐥𝐚𝐱𝐨𝐧 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 | 𝐔𝐊 🗣️"I highly recommend MD for his exceptional work on our BYOD implementation project. He demonstrated excellent communication, technical expertise, and a proactive approach to ensure seamless integration with our existing infrastructure. His dedication to customer satisfaction and commitment to delivering a high-quality solution greatly improved our organization's efficiency and security. I look forward to future collaborations and recommend him to anyone seeking a reliable IT professional." | 𝐅𝐫𝐚𝐧𝐤𝐥𝐢𝐧 𝐀𝐝𝐚𝐦𝐚 | 𝐂𝐄𝐎 | 𝐂𝐥𝐨𝐮𝐝𝐢𝐥𝐚𝐱 | 𝗨𝗦𝗔 🗣️"MD is a fantastic engineer who is clearly an expert in a number of Infrastructure and Networking Technologies. Very detail-orientated with good communication skills. MD was involved in a number of projects for iT360 and saw these through with a high level of expertise and communication internally and client-facing." | 𝐂𝐚𝐥𝐥𝐮𝐦 𝐆𝐚𝐥𝐥𝐨𝐰𝐚𝐲 | 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 | 𝐢𝐓𝟑𝟔𝟎 | 𝐍𝐞𝐰 𝐙𝐞𝐚𝐥𝐚𝐧𝐝 🎯 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗧𝗿𝘂𝘀𝘁 𝗠𝗲 🎯 ☑️ 𝗖𝗹𝗶𝗲𝗻𝘁-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: I focus on delivering real value and building long-term relationships. ☑️ 𝗣𝗿𝗼𝘃𝗲𝗻 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: I consistently exceed expectations, ensuring 100% client satisfaction. ☑️ 𝗖𝗹𝗲𝗮𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: I keep clients informed at every project stage. ☑️ 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗦𝗼𝗹𝘃𝗲𝗿: I tackle challenges head-on and provide strategic solutions. ☑️ 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗮𝗻𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗶𝘀𝗺: I work with integrity, respect, and a commitment to excellence. 💡 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘀𝗲𝗰𝘂𝗿𝗲, 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲, 𝗮𝗻𝗱 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗜𝗧 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲? 𝗟𝗲𝘁’𝘀 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲! 🚀💼
    Featured Skill Helpdesk
    Microsoft Exchange Server
    Autopilot
    Microsoft SCCM
    Managed Services
    IT Support
    Microsoft Active Directory
    Microsoft Hyper-V Server
    Microsoft Intune
    Virtual Desktop Infrastructure
    Office 365
    Microsoft Endpoint Manager
    Microsoft Azure
    Windows Server
    System Administration
  • $10 hourly

    • 5.0/5
    • (24 jobs)
    With over 8 years of hands-on experience in the IT industry, I bring a wealth of knowledge and expertise. My journey has been marked by a commitment to delivering top-notch solutions and services across various domains, including managed IT services, cybersecurity solutions, cloud solutions, and end-user support. My technical proficiency and strategic vision have enabled me to drive impactful results for my clients. 🏆 𝗖𝗼𝗿𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀: ☑️ 𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: Managing and maintaining critical IT infrastructure to ensure optimal performance and reliability. ☑️ 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: Providing comprehensive IT support and management to keep systems running smoothly. ☑️ 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Implementing advanced security measures to protect against threats and vulnerabilities. ☑️ 𝗖𝗹𝗼𝘂𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Leveraging cloud technologies to enhance scalability, flexibility, and efficiency. ☑️ 𝗘𝗻𝗱-𝗨𝘀𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Delivering exceptional support to users, ensuring seamless operation and satisfaction. 🏆 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: ☑️ 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 (𝟮𝟬𝟬𝟯-𝟮𝟬𝟮𝟮): Extensive experience managing and configuring Windows Server environments. ☑️ 𝗔𝘇𝘂𝗿𝗲 & 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱: Proficient in deploying and managing cloud services, including Azure and Microsoft 365. ☑️ 𝗕𝗮𝗰𝗸𝘂𝗽 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Skilled in using Veeam Backup, Carbonite Backup, and Acronis Backup to ensure data integrity and availability. ☑️ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Expertise in DNS, DHCP, File Server, Print Server, Remote Desktop Services, and WSUS. ☑️ 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Proficient in VMware and Hyper-V, ensuring efficient resource utilization and management. ☑️ 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Experienced in managing IT support through various ticketing systems, ensuring timely and effective resolution of issues. 🏆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ☑️ Successfully executed numerous projects involving data center migrations, network design, and system upgrades. ☑️ Implemented comprehensive cybersecurity frameworks to safeguard client assets and data. ☑️ Delivered scalable cloud solutions that enhanced business operations and reduced costs. ☑️ Provided ongoing support and maintenance for complex IT environments, ensuring high availability and performance. 🏆 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? ☑️ 𝗣𝗿𝗼𝘃𝗲𝗻 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱: Over 8 years of delivering successful IT solutions and services. ☑️ 𝗖𝗹𝗶𝗲𝗻𝘁-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Dedicated to understanding and fulfilling each client's unique needs. ☑️ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Extensive knowledge and experience across various IT domains. ☑️ 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗩𝗶𝘀𝗶𝗼𝗻: Ability to design and implement solutions that drive business growth and efficiency. “𝗟𝗲𝘁'𝘀 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝘁𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝗜𝗧 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝗹𝗲𝘃𝗲𝗹. 𝗪𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝘁 𝗮𝗱𝘃𝗶𝗰𝗲, 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝗼𝗿 𝗼𝗻𝗴𝗼𝗶𝗻𝗴 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗜 𝗮𝗺 𝗵𝗲𝗿𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽. 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗻𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀.”
    Featured Skill Helpdesk
    IT Support
    Microsoft Hyper-V Server
    Microsoft Intune
    Virtual Desktop Infrastructure
    Office 365
    Microsoft Endpoint Manager
    Microsoft Azure
    Technical Support
    Network Security
    System Hardening
    System Administration
    Microsoft Active Directory
    Windows Server
    Network Administration
  • $10 hourly

    • 4.9/5
    • (13 jobs)
    **Expert Web Research | IT Support Specialist | Lead Generation | Product Sourcing | CCTV Monitoring | Logistics Coordinator | Virtual Assistant** Are you looking for a multi-skilled professional who can handle both technical and research-based projects? I am a highly experienced IT Specialist and Research Expert with over 10 years of hands-on experience in IT infrastructure management, remote technical support, market research, product sourcing, and lead generation. My blend of technical knowledge and business research skills helps businesses across industries achieve operational efficiency and growth. **What I Offer** **IT Infrastructure & Remote Support Specialist:** I have successfully managed IT infrastructures for large organizations, providing 24/7 remote IT support, troubleshooting hardware/software issues, configuring network systems, handling system administration, and ensuring maximum uptime and productivity. **Technical Skills:** - IT Support (remote/on-site) - Network Setup & Troubleshooting (MTCNA & CCNA Certified) - Desktop Support, Windows Administration - Incident Management, System Maintenance, Helpdesk Support - VPN & Remote Connection Support - CCTV Installation & Monitoring - IT Asset Management **Web Research & Market Research Expert:** I specialize in conducting deep-dive research, generating actionable insights, and delivering high-quality, verified data for business development and strategic decision-making. **Research Skills:** - Competitor & Market Research - Data Mining & Scraping - Executive/Decision-Maker Profiling - B2B Lead Generation (LinkedIn Sales Navigator) - Prospect List Building & CRM Data Entry - Supplier & Product Sourcing Research - Business Intelligence Reporting **Product Sourcing & Electronics Logistics:** With years of experience coordinating with global suppliers and logistics teams (including China), I provide end-to-end support in sourcing electronics and IT products, ensuring quality, competitive pricing, and timely delivery. - Electronics Device Management - Global Sourcing & Supplier Verification - Shipping Coordination (Freight Forwarding & Courier Logistics) - Inventory Management - Vendor Communication & Negotiation **Lead Generation & Virtual Assistant Services:** I help businesses find qualified leads and manage daily administrative tasks, allowing them to focus on their core operations. - LinkedIn Outreach & B2B Lead Generation - Email List Building & Cold Emailing - CRM Management (HubSpot, Pipedrive) - Data Entry & Admin Support - Calendar & Appointment Scheduling - Virtual Assistant Support (long-term & short-term projects) **Industries I Work With:** - Transportation & Logistics - IT & Software - Electronics & Hardware - Biometric & Security Solutions - E-commerce & Product Sourcing - Market Research Agencies **Why Clients Choose Me:** - Over 11 years of professional experience in IT & Research - Certified in MTCNA and CCNA - Proven track record of delivering high-quality results on time - Strong attention to detail & problem-solving skills - Ability to work independently with minimal supervision - Fluent in working with international teams across multiple time zones - Committed to confidentiality, data security & client satisfaction Let’s collaborate! Whether you need a dedicated IT Support Specialist, a market research analyst, a B2B lead generation expert, or a product sourcing specialist, I’m here to help you achieve your goals efficiently. Available for both long-term and project-based work. **Key Skills & Keywords:** Web Research, IT Support Specialist, Remote IT Support, Product Sourcing, Electronics Logistics, Lead Generation, Virtual Assistant, Network Engineer, CCTV Monitoring, Technical Support, Market Research, Data Mining, Supply Chain Management, Freight Forwarding, Desktop Support, Windows Administration, IT Infrastructure Management, System Administration, Project Coordination, CRM Management, Cybersecurity, Troubleshooting, B2B Lead Generation, Administrative Support, IT Helpdesk, Incident Management, Global IT Support, Reolink, Cloud Storage Management, Email & Contact Research, LinkedIn Sales Navigator, Supplier Sourcing, Logistics Coordination.
    Featured Skill Helpdesk
    Shopify
    Data Scraping
    List Building
    Dropshipping
    Price & Quote Negotiation
    Sales
    Social Media Management
    Lead Generation
    Business Management
    IT Service Management
    Social Media Marketing
    Market Research
    IT Support
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    *Office365 *Azure Active Directory *Exchange Server *Windows Auto Pilot Intune *Sharepoint *Conditional Access *HelpDesk (Ticketing System) ******Company IT Support****** I am an Experienced Office 365 Administrator and Technical Support Engineer. I am a Google IT Support Professional Certified Expert with more than 15 years of experience providing remote support. I will resolve and provide support related to office 365 and its services like Exchange Online, MS Teams, and One Drive for Business and IT Support for your entire businesses with helpdesk ticketing system. I assure You that I would be taking care of Your requirements and deliver You satisfactory results
    Featured Skill Helpdesk
    Shopify
    Customer Support
    Microsoft Azure
    Office 365
    Business Analysis
    Administrative Support
    Executive Support
    Inventory Management
    Email Communication
    Company Research
    IT Support
    Data Entry
    Google Docs
  • $10 hourly

    • 4.8/5
    • (37 jobs)
    An Accounting Professional with 15 years intensive experience & training in the field of Banking/Accounting/Finance >A degree holder of Business MBA(Finance & Accounting) > Experience in financial statement analysis and preparation. >Working experience as entry of financial data from public company filings on upwork. >Working experience as research Analyst For US Market Stocks on upwork. > Proficient in MS excel(Formula,chart graphs,work sheet) etc/word. > Worked in a nationalized bank in different section such as( general banking,loan,accounts,foreign exchange section). > Knowledgeable in Accounting,Finance and Business related field. > Financial/accounting data Entry expert. >Taken 59 upwork test and done well.
    Featured Skill Helpdesk
    Financial Writing
    Stock Option Agreement
    Statistics
    Business Plan
    Enterprise Resource Planning
    Financial Analysis
    Internet Marketing
    Accounts Receivable Management
    Accounts Payable Management
    Inventory Management
    Financial Management
    Bookkeeping
    Microsoft Excel
  • $50 hourly

    • 4.7/5
    • (34 jobs)
    • Tracking malware/ransomware attacks by Office scan (Trend Micro) & monitoring Barracuda Email Security Gateway to manage & filter inbound & outbound email traffic was one of my prior duties. • Troubleshooting VMware VCenter issues & maintaining Snapshots. Managing in-house software like ERP, SQL Database, FTP, PABX (Sangoma, 3CX), and Web applications. • Support End users using the FRESHDESK ticketing tool & connect remote users using Citrix XenDesktop & Remote Desktop WEB (RD WEB) to troubleshoot different end users’ issues. • Desktop & Printer Management, and User Account Management (AD, Group Policy & Exchange). • Successfully implemented the MDT (Microsoft Deployment Toolkit) server for the auto OS (Reference images) & Software Deployment using Task Sequence. • Ensure Data Backup & replication using Veeam. Backup, and copy backup jobs to external storage. Backup VMs, and replication for backups to an off-site location. • Successfully migrated the Outlook Public folders from Exchange 2010 to 2016 ECP using PowerShell commands. • Using DARK TRACE, I used to perform risk analyses to identify appropriate security countermeasures & monitored the use of data files and regulated access to protect secure information. • Implemented GUACAMOLE (clientless remote desktop gateway) & BookStack (open-source wiki software) using Docker. • An internal network pen-testing performed by me for the annual audit. (Parrot Security OS, OpenVAS, Nessus) • Deploying auto push installation by SCCM to perform the latest patch & software update & deploying OS to the workstations using PXE boot. • Monitoring Microsoft Defender status from the O365 admin portal as well as Symantec AV for the best endpoint security. • Managing Storage pools & deploying DPM protection agents by SCCM Data Protection Manager (DPM). • Managing policies like Port forwarding for DMZ servers using Cisco Firepower Threat Defense (FTD) & also monitoring & filtering packets by Squid proxy server. • Working on Routing, Advanced ACL rules, VPN issues (CISCO & MIKROTIK) & managing the VLANs properly were my challenges. • Exchange 2016 administration in a hybrid environment with O365 and troubleshooting Outlook issues & tracking EOP (Exchange Online Protection) for email filtering of end-users. • Monitoring Exchange backup on Azure Site Recovery (ASR) vaults & VMS. • Monitor and troubleshoot servers (AD, DC, File Server), and other IT service platforms & support remotely to end-users using ConnectWise ScreenConnect or Go to Assist (GTA) tool. • Ensuring proper backup by StorageCraft File-Based Backup System & Symantec Backup Exec. • Tracking malware/ransomware attacks by Cloud-based Bitdefender Gravityzone endpoint security & scheduling full scan & push installation to new users using GPO.
    Featured Skill Helpdesk
    Technical Support
    Virtual Private Server
    Microsoft SCCM
    Cisco Certified Network Associate
    Remote IT Management
    Linux System Administration
    Microsoft Exchange Server
    System Administration
    Office 365
    Windows Server
    VMware ESX Server
    Microsoft Azure
    Citrix Hypervisor
    Microsoft Outlook
    Network Administration
  • $6 hourly

    • 3.7/5
    • (11 jobs)
    Language: ✔ ENGLISH: IELTS 7.0 *** ✔ BANGLA: Native *** ✔ Hindi/Urdu: Conversational As a remote IT Support Engineer/ Technical Support Specialist with over 7+ years of experience. I'm a highly skilled and experienced Technical Support Specialist with a strong foundation in computer science and a commitment to continuing education and professional development. I am dedicated to providing exceptional technical support to clients, staying up-to-date with the latest technologies and trends in the industry, and delivering IT consultation and advice to help businesses succeed. 🧑‍💻 My expertise extends to a wide range of technical skills, including: MSP, Active Directory, Intune, Office 365... 1. Software installation and setup 2. Virus and malware removal 3. Network troubleshooting and configuration 4. Operating system installation and configuration 5. Data backup and recovery 6. Hardware installation and setup 7. Printer setup and troubleshooting 8. VoIP setup and troubleshooting 9. Remote Help Desk Support 10. IT consultation and advice
    Featured Skill Helpdesk
    Windows Administration
    Managed Services
    Office 365
    Hardware Troubleshooting
    POS Terminal
    Email Communication
    Online Chat Support
    Troubleshooting
    Technical Support
    Remote IT Management
    Customer Support
    Microsoft Active Directory
    IT Support
    macOS
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I am a seasoned IT Professional with over 12 years of extensive experience in L1/L2 End User IT Support, Technology Service Desk & Ticket Systems Management, Identity & Access Management, and Windows/Hardware Troubleshooting across diverse large-scale local and multinational Banking, ITES, and Telecom organizations. I have a proven track record in designing and implementing IT service desks and deploying various ITSM ticketing applications like ManageEngine, Zendesk, and Microsoft SCSM. Additionally, I have integrated ITSM standards such as ISO 20000-1:2011 and 2018 to ensure compliance and industry best practices alignment. I hold a Bachelor's degree in Computer Science and Engineering (B.Sc. in CSE) from KUET (kuet.ac.bd), a prestigious engineering university in Bangladesh. Additionally, I have completed a Master of Engineering in Advanced Engineering Management (M. Engineering in AEM) from BUET (buet.ac.bd), recognized as the top engineering university in the country. Here are my Key Service Offerings: L1/L2 IT Support • Helpdesk Support • Service Reporting • Incident Management • Microsoft Office • Problem Solving • ITSM Ticketing Systems • End User Computing • Application Management • O365/M365 Administration • Service Assurance • Project Management • Core Banking Application Support • SQL •Windows Technical Support • Troubleshooting • Email/SMS Marketing • Online Research •Mobile Device Management •Identity and Access Management (IAM)
    Featured Skill Helpdesk
    Office 365
    ManageEngine ServiceDesk Plus
    Service Level Management
    IT Service Management
    Query Language
    IT Support
    Internal Auditing
    Customer Experience
    Stakeholder Management
    Project Management
    User Identity Management
    Application
    Team Management
    Incident Management
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Hi, I’m Rizwan, an IT Engineer with over three years of experience working at Apptriangle Limited. My job is focused on ticket-based IT support and providing remote solutions to help businesses manage their technology effectively. I specialize in tools like Microsoft 365, Intune, Azure Active Directory, and various remote support platforms. I’m also studying Computer Science at BRAC University, where I’m enhancing my skills in Python programming, DevOps, and Linux. I have a strong interest in cybersecurity and love solving technical problems. Whether it’s troubleshooting, system management, or building efficient solutions, I’m passionate about helping clients achieve their IT goals.
    Featured Skill Helpdesk
    Tech & IT
    Problem Solving
    Remote Connection Support
    Zendesk
    Zoho Desk
    Microsoft Active Directory
    Google Workspace Administration
    Microsoft Intune
    Microsoft Exchange Online
    Windows Server
    Ticketing System
    Phone Communication
    Technical Support
    Customer Service
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    I have 9+ years of experience as an IP Telephony Sr. Systems Engineer. I am comfortable working on Raw Asterisk, ViciDial, GOautodial, A2billing, Elastix, Free pbx, PRI & PSTN card installation, Interactive IVR, Vmwire Esxi, web-meetme ,Cloud solution using asterisk, voice broadcast,Survey through IVR etc * Installation Expertises in Asterisk, vicidial, web -meetme, A2billing, Free PBX, Elastix, vTigercrm, vmwire esxi etc. *IVR specialist in asterisk *Advanced Dialplan in asterisk, asterisk realtime etc. *Useful and cost-effective phone management system planning, designing & installation *Expertises in Digium, Sangoma,grandstream FXO/FXS, Dinstar GSM MG like FXO/FXS and other type of PRI & PSTN Card installation & integration with Traditional Analog PBX System. *Connecting Multiple Asterisk Server & Cloud Solution for asterisk. *Call center setup using vicidial, GOautodial from Raw Linux OS. *Voice broadcasting solution through Vicidial or raw asterisk *Predictive Dialing Campaign on Vicidial
    Featured Skill Helpdesk
    Asterisk
    VoIP Administration
    Vtiger
    Linux System Administration
    Customer Relationship Management
    A2Billing
    3CX
    Network Administration
    SugarCRM Development
    Technical Support
    VICIDIAL
    Elastix
    FreePBX
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Welcome to my profile! I am a dedicated IT professional with over [X years] of experience specializing in Help Desk support, System Engineering, and Managed Services Provider (MSP) Level 1 and Level 2 support. Throughout my career, I have consistently delivered top-notch technical assistance and proactive solutions to ensure seamless operations for clients across diverse industries. Here's what I bring to the table: *Help Desk Expertise: Proficient in handling a wide range of technical issues promptly and effectively, providing end-user support, troubleshooting hardware/software problems, and resolving network connectivity issues. *System Engineering: Skilled in designing, implementing, and maintaining IT infrastructures, including servers, networks, and cloud environments. I excel in optimizing systems for performance, scalability, and security. *MSP L1/L2 Support: Extensive experience in Managed Services, delivering proactive monitoring, maintenance, and support to ensure clients' IT systems operate smoothly. I am adept at managing tickets, performing root cause analysis, and implementing robust solutions. *Technical Proficiencies: Familiar with a variety of technologies, including [list specific technologies relevant to your expertise, e.g., Windows Server, Active Directory, VMware, AWS, etc.], and possess certifications such as [mention relevant certifications, e.g., CompTIA A+, Network+, Microsoft Certified Professional (MCP), etc.]. Why Choose Me: *Client-Centric Approach: I prioritize understanding clients' unique needs to deliver tailored solutions that enhance operational efficiency and user satisfaction. *Reliability and Accountability: Known for my strong work ethic, attention to detail, and commitment to meeting deadlines and SLAs. *Continuous Learner: I stay updated with the latest industry trends and technologies, ensuring I bring innovative solutions and best practices to every project. *Let's Collaborate: Whether you need ongoing IT support, assistance with system upgrades, or help with troubleshooting complex technical issues, I am here to help. Let's discuss how my skills and experience can contribute to your organization's success.
    Featured Skill Helpdesk
    CompTIA
    Documentation
    ScreenConnect
    Windows 10 Administration
    Windows 11 Administration
    ConnectWise Automate
    Server & Virtualization Software
    Microsoft Hyper-V Server
    VMWare
    Communication Skills
    Office 365
    Systems Engineering
    Online Help
    Help System
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    an'ya. I am a skilled and experienced ethical hacker as well as a jewelry designer and experienced in recovering any social media ID. I also have experience in data entry, data analysis and digital marketing. I also provide advice to solve various social media problems.
    Featured Skill Helpdesk
    Product Design
    Data Center
    Financial Analysis
    Design Theory
    Data Entry
    Data Analysis
    Problem Solving
    Content Guidelines
    Recover Data Recovery Software
    Design Concept
    Social Customer Service
    Digital Marketing
    Jewelry Design
    Design Analysis
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    To be a good man in all the arena of life.
    Featured Skill Helpdesk
    Customer Service
    Data Entry
    Online Help
  • $4 hourly

    • 5.0/5
    • (4 jobs)
    Hello, "Quality of a product can ensure reliability"- I believe in this motto.I have been working as a SQA Engineer from the beginning of my career. I have 3+ years of experience in Software Quality Assurance.I am expert in Web based application Testing,Manual Testing,Functional Testing,API Testing and all QA related documentations. "Dedication and handwork is my promise". I will ensure you my best,to provide you with the most error free and reliable product that you want to test. Thanks
    Featured Skill Helpdesk
    Black Box Testing
    Software QA
    Data Entry
    Software Testing
    Test Case Design
    Manual Testing
    Functional Testing
    User Acceptance Testing
    Regression Testing
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