Hire the best Helpdesk Specialists in Dhaka, BD

Check out Helpdesk Specialists in Dhaka, BD with the skills you need for your next job.
  • $10 hourly
    An Accounting Professional with 15 years intensive experience & training in the field of Banking/Accounting/Finance >A degree holder of Business MBA(Finance & Accounting) > Experience in financial statement analysis and preparation. >Working experience as entry of financial data from public company filings on upwork. >Working experience as research Analyst For US Market Stocks on upwork. > Proficient in MS excel(Formula,chart graphs,work sheet) etc/word. > Worked in a nationalized bank in different section such as( general banking,loan,accounts,foreign exchange section). > Knowledgeable in Accounting,Finance and Business related field. > Financial/accounting data Entry expert. >Taken 59 upwork test and done well.
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    Financial Writing
    Stock Option Agreement
    Business Plan
    Enterprise Resource Planning
    Financial Analysis
    Internet Marketing
    Accounts Receivable Management
    Accounts Payable Management
    Inventory Management
    Financial Management
    Microsoft Excel
  • $50 hourly
    • Tracking malware/ransomware attacks by Office scan (Trend Micro) & monitoring Barracuda Email Security Gateway to manage & filter inbound & outbound email traffic was one of my prior duties. • Troubleshooting VMware VCenter issues & maintaining Snapshots. Managing in-house software like ERP, SQL Database, FTP, PABX (Sangoma, 3CX), and Web applications. • Support End users using the FRESHDESK ticketing tool & connect remote users using Citrix XenDesktop & Remote Desktop WEB (RD WEB) to troubleshoot different end users’ issues. • Desktop & Printer Management, and User Account Management (AD, Group Policy & Exchange). • Successfully implemented the MDT (Microsoft Deployment Toolkit) server for the auto OS (Reference images) & Software Deployment using Task Sequence. • Ensure Data Backup & replication using Veeam. Backup, and copy backup jobs to external storage. Backup VMs, and replication for backups to an off-site location. • Successfully migrated the Outlook Public folders from Exchange 2010 to 2016 ECP using PowerShell commands. • Using DARK TRACE, I used to perform risk analyses to identify appropriate security countermeasures & monitored the use of data files and regulated access to protect secure information. • Implemented GUACAMOLE (clientless remote desktop gateway) & BookStack (open-source wiki software) using Docker. • An internal network pen-testing performed by me for the annual audit. (Parrot Security OS, OpenVAS, Nessus) • Deploying auto push installation by SCCM to perform the latest patch & software update & deploying OS to the workstations using PXE boot. • Monitoring Microsoft Defender status from the O365 admin portal as well as Symantec AV for the best endpoint security. • Managing Storage pools & deploying DPM protection agents by SCCM Data Protection Manager (DPM). • Managing policies like Port forwarding for DMZ servers using Cisco Firepower Threat Defense (FTD) & also monitoring & filtering packets by Squid proxy server. • Working on Routing, Advanced ACL rules, VPN issues (CISCO & MIKROTIK) & managing the VLANs properly were my challenges. • Exchange 2016 administration in a hybrid environment with O365 and troubleshooting Outlook issues & tracking EOP (Exchange Online Protection) for email filtering of end-users. • Monitoring Exchange backup on Azure Site Recovery (ASR) vaults & VMS. • Monitor and troubleshoot servers (AD, DC, File Server), and other IT service platforms & support remotely to end-users using ConnectWise ScreenConnect or Go to Assist (GTA) tool. • Ensuring proper backup by StorageCraft File-Based Backup System & Symantec Backup Exec. • Tracking malware/ransomware attacks by Cloud-based Bitdefender Gravityzone endpoint security & scheduling full scan & push installation to new users using GPO.
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    Technical Support
    Virtual Private Server
    Microsoft SCCM
    Cisco Certified Network Associate
    Remote IT Management
    Linux System Administration
    Microsoft Exchange Server
    System Administration
    Office 365
    Windows Server
    VMware ESX Server
    Microsoft Azure
    Citrix Hypervisor
    Microsoft Outlook
    Network Administration
  • $30 hourly
    Hello! I'm Brinta, your seasoned professional in customer support management. Equipped with expertise in HTML, CSS, and JavaScript, I craft technical solutions to enhance customer experiences. Additionally, my proficiency with JSON payload and familiarity with CRMs like Klaviyo, Iterable, and Salesforce ensure seamless integration and efficient workflows. Let's optimize your support systems for success. Get in touch today!
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    Customer Onboarding
    Email Marketing Platform Support
    Technical Support
    IT Support
  • $6 hourly
    Language: ✔ ENGLISH: IELTS 7.0 *** ✔ BANGLA: Native *** ✔ Hindi/Urdu: Conversational As a remote IT Support Engineer/ Technical Support Specialist with over 5+ years of experience. I'm a highly skilled and experienced Technical Support Specialist with a strong foundation in computer science and a commitment to continuing education and professional development. I am dedicated to providing exceptional technical support to clients, staying up-to-date with the latest technologies and trends in the industry, and delivering IT consultation and advice to help businesses succeed. 🧑‍💻 My expertise extends to a wide range of technical skills, including: 1. Software installation and setup 2. Virus and malware removal 3. Network troubleshooting and configuration 4. Operating system installation and configuration 5. Data backup and recovery 6. Hardware installation and setup 7. Printer setup and troubleshooting 8. VoIP setup and troubleshooting 9. Remote desktop support 10. IT consultation and advice
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    Hardware Troubleshooting
    POS Terminal
    Email Communication
    Online Chat Support
    Phone Support
    Technical Support
    Ticketing System
    Remote IT Management
    Customer Support
    Microsoft Windows
    Microsoft Active Directory
    IT Support
  • $20 hourly
    I have 8+ years of experience as an IP Telephony Sr. Systems Engineer. I am comfortable working on Raw Asterisk, ViciDial, GOautodial, A2billing, Elastix, Free pbx, PRI & PSTN card installation, Interactive IVR, Vmwire Esxi, web-meetme ,Cloud solution using asterisk, voice broadcast,Survey through IVR etc * Installation Expertises in Asterisk, vicidial, web -meetme, A2billing, Free PBX, Elastix, vTigercrm, vmwire esxi etc. *IVR specialist in asterisk *Advanced Dialplan in asterisk, asterisk realtime etc. *Useful and cost-effective phone management system planning, designing & installation *Expertises in Digium, Sangoma,grandstream FXO/FXS, Dinstar GSM MG like FXO/FXS and other type of PRI & PSTN Card installation & integration with Traditional Analog PBX System. *Connecting Multiple Asterisk Server & Cloud Solution for asterisk. *Call center setup using vicidial, GOautodial from Raw Linux OS. *Voice broadcasting solution through Vicidial or raw asterisk *Predictive Dialing Campaign on Vicidial
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    VoIP Administration
    Linux System Administration
    Customer Relationship Management
    Network Administration
    SugarCRM Development
    Technical Support
  • $15 hourly
    I am a seasoned IT Professional with over 12 years of extensive experience in L1/L2 End User IT Support, Technology Service Desk & Ticket Systems Management, Identity & Access Management, and Windows/Hardware Troubleshooting across diverse large-scale local and multinational Banking, ITES, and Telecom organizations. I have a proven track record in designing and implementing IT service desks and deploying various ITSM ticketing applications like ManageEngine, Zendesk, and Microsoft SCSM. Additionally, I have integrated ITSM standards such as ISO 20000-1:2011 and 2018 to ensure compliance and industry best practices alignment. I hold a Bachelor's degree in Computer Science and Engineering (B.Sc. in CSE) from KUET (kuet.ac.bd), a prestigious engineering university in Bangladesh. Additionally, I have completed a Master of Engineering in Advanced Engineering Management (M. Engineering in AEM) from BUET (buet.ac.bd), recognized as the top engineering university in the country. Here are my Key Service Offerings: L1/L2 IT Support • Helpdesk Support • Service Reporting • Incident Management • Microsoft Office • Problem Solving • ITSM Ticketing Systems • End User Computing • Application Management • O365/M365 Administration • Service Assurance • Project Management • Core Banking Application Support • SQL •Windows Technical Support • Troubleshooting • Email/SMS Marketing • Online Research •Mobile Device Management •Identity and Access Management (IAM)
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    Office 365
    ManageEngine ServiceDesk Plus
    Service Level Management
    IT Service Management
    Query Language
    IT Support
    Internal Auditing
    Customer Experience
    Stakeholder Management
    Project Management
    User Identity Management
    Team Management
    Incident Management
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