Hire the best Helpdesk Specialists in Dhaka, BD

Check out Helpdesk Specialists in Dhaka, BD with the skills you need for your next job.
  • $50 hourly
    As a 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝘁 (𝗠𝗖𝗣, 𝗠𝗖𝗜𝗧𝗣, 𝗠𝗖𝗧𝗦, 𝗠𝗖𝗦𝗔, 𝗠𝗖𝗦𝗘, 𝗔𝘇𝘂𝗿𝗲) with 𝟭𝟴 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, I deliver customized IT solutions designed to enhance security, streamline infrastructure, and support business growth. I specialize in 𝘀𝘆𝘀𝘁𝗲𝗺 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻, 𝗰𝗹𝗼𝘂𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝗺𝗮𝗻𝗮𝗴𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀, 𝗮𝗻𝗱 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗜𝗧 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴, with a focus on minimizing downtime and maximizing performance. 🔑 𝗛𝗲𝗿𝗲’𝘀 𝗮 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗮𝗻𝗱 𝘁𝗼𝗼𝗹𝘀 𝗜 𝗵𝗮𝘃𝗲 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝘃𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 🔑 🎯 𝗠𝗦𝗣 𝗧𝗼𝗼𝗹𝘀: Expert in a wide range of MSP tools, including Atera, Autotask, ConnectWise, Datto, NinjaOne, Pulseway, CyberCNS, SentinelOne, Kaseya 365, RocketCyber and ITGlue, enabling seamless IT management, proactive monitoring, automation, cybersecurity, and comprehensive documentation. 🎯 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 𝗮𝗻𝗱 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Proficient in Windows Server (2003-2022), Hyper-V, Active Directory, Exchange (2003-2019), DFS, FSMO Roles, DNS, DHCP, Group Policy Objects (GPO), Remote Desktop Services (RDS), WSUS, Trust Relationships, Replications, Failover Clustering, PowerShell Scripting, IIS, File Servers, and Cross-Forest Migration, delivering robust and secure IT infrastructure solutions. 🎯 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗔𝘇𝘂𝗿𝗲: Experienced in Microsoft Entra (Azure AD), Microsoft 365 (Office 365), Teams, SharePoint, OneDrive, Intune, Autopilot, Endpoint Manager, Azure Virtual Desktop, FSLogix, Azure Storage, Azure Networking (VPNs, VNet peering, ExpressRoute, and Azure Firewall), and Exchange Server to Office 365 Migrations (BitTitan, CodeTwo, and Skykick), with expertise in implementing Backup Solutions including Windows Native, Veeam, Datto, Acronis, Cove, and Azure Backup to ensure data protection and business continuity. 🎯 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Experienced in Security and Compliance Frameworks such as SOC2, HIPAA, PCI-DSS, GDPR, NIST, CIS, STIG, and ISO 27000, with expertise in implementing zero-trust architecture, multi-factor authentication, and endpoint security solutions including Microsoft Defender, SentinelOne, and CrowdStrike Falcon to ensure robust protection and regulatory compliance. 🔑 𝗪𝗛𝗔𝗧 𝗜 𝗕𝗥𝗜𝗡𝗚 𝗧𝗢 𝗬𝗢𝗨𝗥 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 🔑 🎯 𝗖𝗹𝗶𝗲𝗻𝘁-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: I provide customized IT solutions tailored to your business objectives, ensuring smooth operations and sustainable growth. By understanding your unique challenges, I deliver services that enhance efficiency, minimize downtime, and strengthen security. 🎯 𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: I specialize in managing and optimizing IT infrastructures for businesses, ensuring secure and efficient operations. I offer proactive maintenance for cloud and on-premises environments and implement disaster recovery solutions to minimize downtime. My approach emphasizes robust performance, cybersecurity, and seamless integration of IT resources, delivering tailored solutions that enhance productivity and business continuity. 🎯 𝗖𝗹𝗼𝘂𝗱 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: I excel in designing, deploying, and managing cloud infrastructure. I deliver tailored, scalable, and secure cloud solutions that meet your business objectives. My focus is optimizing costs, enhancing security, and streamlining operations, ensuring a seamless transition to the cloud with minimal downtime and maximum performance. 🔑 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘?🔑 🎯 𝗖𝗹𝗶𝗲𝗻𝘁 𝗧𝗿𝘂𝘀𝘁: I focus on delivering value and building trust. 🎯 𝗘𝘅𝗰𝗲𝗲𝗱𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀: I consistently deliver, ensuring client satisfaction. 🎯 𝗢𝗽𝗲𝗻 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: I prioritize prompt communication to address inquiries swiftly. 🎯 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲: I tackle challenges proactively and provide effective solutions. 🎯 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗮𝗻𝗱 𝗥𝗲𝘀𝗽𝗲𝗰𝘁: I treat everyone with kindness, enhancing client experiences. 🔑 𝗟𝗘𝗧’𝗦 𝗖𝗢𝗟𝗟𝗔𝗕𝗢𝗥𝗔𝗧𝗘! 🔑 𝗪𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂'𝗿𝗲 𝗮𝗻 𝗦𝗠𝗕 𝗺𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗜𝗧 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗼𝗿 𝗮 𝗹𝗮𝗿𝗴𝗲𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗻𝗲𝗲𝗱𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝘁 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗜 𝗼𝗳𝗳𝗲𝗿 𝘁𝗼𝗽-𝘁𝗶𝗲𝗿 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝘆𝗼𝘂𝗿 𝗜𝗧 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗱𝗿𝗶𝘃𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀. 𝗟𝗲𝘁'𝘀 𝗯𝘂𝗶𝗹𝗱 𝗮 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽!
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    Managed Services
    IT Support
    Microsoft Active Directory
    Microsoft Hyper-V Server
    Microsoft Intune
    Virtual Desktop Infrastructure
    Office 365
    Microsoft Endpoint Manager
    Microsoft Azure
    Technical Support
    Windows Server
    System Hardening
    Network Administration
    System Administration
  • $10 hourly
    An Accounting Professional with 15 years intensive experience & training in the field of Banking/Accounting/Finance >A degree holder of Business MBA(Finance & Accounting) > Experience in financial statement analysis and preparation. >Working experience as entry of financial data from public company filings on upwork. >Working experience as research Analyst For US Market Stocks on upwork. > Proficient in MS excel(Formula,chart graphs,work sheet) etc/word. > Worked in a nationalized bank in different section such as( general banking,loan,accounts,foreign exchange section). > Knowledgeable in Accounting,Finance and Business related field. > Financial/accounting data Entry expert. >Taken 59 upwork test and done well.
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    Financial Writing
    Stock Option Agreement
    Statistics
    Business Plan
    Enterprise Resource Planning
    Financial Analysis
    Internet Marketing
    Accounts Receivable Management
    Accounts Payable Management
    Inventory Management
    Financial Management
    Bookkeeping
    Microsoft Excel
  • $50 hourly
    • Tracking malware/ransomware attacks by Office scan (Trend Micro) & monitoring Barracuda Email Security Gateway to manage & filter inbound & outbound email traffic was one of my prior duties. • Troubleshooting VMware VCenter issues & maintaining Snapshots. Managing in-house software like ERP, SQL Database, FTP, PABX (Sangoma, 3CX), and Web applications. • Support End users using the FRESHDESK ticketing tool & connect remote users using Citrix XenDesktop & Remote Desktop WEB (RD WEB) to troubleshoot different end users’ issues. • Desktop & Printer Management, and User Account Management (AD, Group Policy & Exchange). • Successfully implemented the MDT (Microsoft Deployment Toolkit) server for the auto OS (Reference images) & Software Deployment using Task Sequence. • Ensure Data Backup & replication using Veeam. Backup, and copy backup jobs to external storage. Backup VMs, and replication for backups to an off-site location. • Successfully migrated the Outlook Public folders from Exchange 2010 to 2016 ECP using PowerShell commands. • Using DARK TRACE, I used to perform risk analyses to identify appropriate security countermeasures & monitored the use of data files and regulated access to protect secure information. • Implemented GUACAMOLE (clientless remote desktop gateway) & BookStack (open-source wiki software) using Docker. • An internal network pen-testing performed by me for the annual audit. (Parrot Security OS, OpenVAS, Nessus) • Deploying auto push installation by SCCM to perform the latest patch & software update & deploying OS to the workstations using PXE boot. • Monitoring Microsoft Defender status from the O365 admin portal as well as Symantec AV for the best endpoint security. • Managing Storage pools & deploying DPM protection agents by SCCM Data Protection Manager (DPM). • Managing policies like Port forwarding for DMZ servers using Cisco Firepower Threat Defense (FTD) & also monitoring & filtering packets by Squid proxy server. • Working on Routing, Advanced ACL rules, VPN issues (CISCO & MIKROTIK) & managing the VLANs properly were my challenges. • Exchange 2016 administration in a hybrid environment with O365 and troubleshooting Outlook issues & tracking EOP (Exchange Online Protection) for email filtering of end-users. • Monitoring Exchange backup on Azure Site Recovery (ASR) vaults & VMS. • Monitor and troubleshoot servers (AD, DC, File Server), and other IT service platforms & support remotely to end-users using ConnectWise ScreenConnect or Go to Assist (GTA) tool. • Ensuring proper backup by StorageCraft File-Based Backup System & Symantec Backup Exec. • Tracking malware/ransomware attacks by Cloud-based Bitdefender Gravityzone endpoint security & scheduling full scan & push installation to new users using GPO.
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    Technical Support
    Virtual Private Server
    Microsoft SCCM
    Cisco Certified Network Associate
    Remote IT Management
    Linux System Administration
    Microsoft Exchange Server
    System Administration
    Office 365
    Windows Server
    VMware ESX Server
    Microsoft Azure
    Citrix Hypervisor
    Microsoft Outlook
    Network Administration
  • $6 hourly
    Language: ✔ ENGLISH: IELTS 7.0 *** ✔ BANGLA: Native *** ✔ Hindi/Urdu: Conversational As a remote IT Support Engineer/ Technical Support Specialist with over 5+ years of experience. I'm a highly skilled and experienced Technical Support Specialist with a strong foundation in computer science and a commitment to continuing education and professional development. I am dedicated to providing exceptional technical support to clients, staying up-to-date with the latest technologies and trends in the industry, and delivering IT consultation and advice to help businesses succeed. 🧑‍💻 My expertise extends to a wide range of technical skills, including: 1. Software installation and setup 2. Virus and malware removal 3. Network troubleshooting and configuration 4. Operating system installation and configuration 5. Data backup and recovery 6. Hardware installation and setup 7. Printer setup and troubleshooting 8. VoIP setup and troubleshooting 9. Remote desktop support 10. IT consultation and advice
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    Hardware Troubleshooting
    POS Terminal
    Email Communication
    Online Chat Support
    Phone Support
    Troubleshooting
    Technical Support
    Ticketing System
    Remote IT Management
    Customer Support
    Microsoft Windows
    Microsoft Active Directory
    IT Support
    macOS
  • $10 hourly
    I am a seasoned IT Professional with over 12 years of extensive experience in L1/L2 End User IT Support, Technology Service Desk & Ticket Systems Management, Identity & Access Management, and Windows/Hardware Troubleshooting across diverse large-scale local and multinational Banking, ITES, and Telecom organizations. I have a proven track record in designing and implementing IT service desks and deploying various ITSM ticketing applications like ManageEngine, Zendesk, and Microsoft SCSM. Additionally, I have integrated ITSM standards such as ISO 20000-1:2011 and 2018 to ensure compliance and industry best practices alignment. I hold a Bachelor's degree in Computer Science and Engineering (B.Sc. in CSE) from KUET (kuet.ac.bd), a prestigious engineering university in Bangladesh. Additionally, I have completed a Master of Engineering in Advanced Engineering Management (M. Engineering in AEM) from BUET (buet.ac.bd), recognized as the top engineering university in the country. Here are my Key Service Offerings: L1/L2 IT Support • Helpdesk Support • Service Reporting • Incident Management • Microsoft Office • Problem Solving • ITSM Ticketing Systems • End User Computing • Application Management • O365/M365 Administration • Service Assurance • Project Management • Core Banking Application Support • SQL •Windows Technical Support • Troubleshooting • Email/SMS Marketing • Online Research •Mobile Device Management •Identity and Access Management (IAM)
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    Office 365
    ManageEngine ServiceDesk Plus
    Service Level Management
    IT Service Management
    Query Language
    IT Support
    Internal Auditing
    Customer Experience
    Stakeholder Management
    Project Management
    User Identity Management
    Application
    Team Management
    Incident Management
  • $20 hourly
    I have 9+ years of experience as an IP Telephony Sr. Systems Engineer. I am comfortable working on Raw Asterisk, ViciDial, GOautodial, A2billing, Elastix, Free pbx, PRI & PSTN card installation, Interactive IVR, Vmwire Esxi, web-meetme ,Cloud solution using asterisk, voice broadcast,Survey through IVR etc * Installation Expertises in Asterisk, vicidial, web -meetme, A2billing, Free PBX, Elastix, vTigercrm, vmwire esxi etc. *IVR specialist in asterisk *Advanced Dialplan in asterisk, asterisk realtime etc. *Useful and cost-effective phone management system planning, designing & installation *Expertises in Digium, Sangoma,grandstream FXO/FXS, Dinstar GSM MG like FXO/FXS and other type of PRI & PSTN Card installation & integration with Traditional Analog PBX System. *Connecting Multiple Asterisk Server & Cloud Solution for asterisk. *Call center setup using vicidial, GOautodial from Raw Linux OS. *Voice broadcasting solution through Vicidial or raw asterisk *Predictive Dialing Campaign on Vicidial
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    Asterisk
    VoIP Administration
    Vtiger
    Linux System Administration
    Customer Relationship Management
    A2Billing
    3CX
    Network Administration
    SugarCRM Development
    Technical Support
    VICIDIAL
    Elastix
    FreePBX
  • $4 hourly
    Hello, "Quality of a product can ensure reliability"- I believe in this motto.I have been working as a SQA Engineer from the beginning of my career. I have 3+ years of experience in Software Quality Assurance.I am expert in Web based application Testing,Manual Testing,Functional Testing,API Testing and all QA related documentations. "Dedication and handwork is my promise". I will ensure you my best,to provide you with the most error free and reliable product that you want to test. Thanks
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    Black Box Testing
    Software QA
    Data Entry
    Software Testing
    Test Case Design
    Manual Testing
    Functional Testing
    User Acceptance Testing
    Regression Testing
  • $5 hourly
    I am doing • Photo editing • Video editing • Data entry • Managing accounts on customers behalf I am very eager to do the job done. Keep in touch after you handover the job. I will try my best to do the job done.
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    Account Management
    Social Media Account Setup
    Data Entry
    Video Editing
    Photo Editing
    Logo Design
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