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Hire the best Helpdesk Specialists in Bogota, CO

Check out Helpdesk Specialists in Bogota, CO with the skills you need for your next job.
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  • $20 hourly

    • 5.0/5
    • (7 jobs)
    Hi there! Larry here :) Over the last decade, I've helped organizations in creating top-notch customer service solutions. Throughout this never-ending learning process, I've immersed myself in the world of Customer Success journeys, discovering the art of forging strong connections with users through tailored support, online webinars, and informative training sessions. In doing so, I've also understood that ultimately, the voice of the customer is, in a big part, the voice of your business :) Throughout the years, I have acquired various skills that have supported numerous clients in their customer support-related projects. Some of the tools and platforms I am knowledgeable in include: *Sales CRM Systems. *Call-Handling (Avaya) (Talkdesk) *Chat-Handling (Oracle) (Touch Commerce) (Olark) *Email- handling (Zendesk) (Helpscout) *Helpdesk, Helpscout, E-learning, QUIA Learning Platforms. *TOPS, ATAC, BEST T&D development Supervising and Training skills. *Icare, Siebel, X Ytel, and Shopify platforms to manage customers’ accounts.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Castilian Spanish
    Supervision
    Customer Relationship Management
    Oracle Siebel
    Customer Service
    English to Spanish Translation
    Elearning
    English
    Zendesk
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Systems Engineer, proactive, responsible, goal-oriented, quick learner with good communication skills. Highly interested in performing in technical support, networks set up and IT infrastructure management. International experience in Venezuela and Colombia. I am looking for an international opportunity to actively contribute in areas like helpdesk support, IT support and IT infrastructure management. Spanish as native language, proficient in English and intermediate of German.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Infrastructure as Code
    Information Technology Strategy
    Windows Administration
    Customer Relationship Management
    IT Management
    Strategic Plan
    Network Administration
    Network Analysis
    Microsoft Active Directory
  • $10 hourly

    • 3.0/5
    • (1 job)
    Technologist in electronics and telecommunications with a strong knowledge base and know-how in computer networking. With ample experiencie in IT, server maintenance, cloud computing, VPN setup/troubleshooting and radiofrequency parameter validation for government entities.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Microsoft Windows
    Information Technology
    Tech & IT
    Administrate
    Windows Administration
  • $12 hourly

    • 0.0/5
    • (0 jobs)
    Telecommunications Engineer with 5 years experience in support of internet services in optical fiber, CU, and satelital/customer services/data entry, with skills in teamwork, analytical capacity, customer orientation, and continuous improvement. Spanish native lenguage Skills in Computer tools and technology management. Know in movil phones technology.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    MikroTik RouterOS
    Latin American Spanish Accent
    Salesforce
    Computer Network
    Office 365
    Audio Transcription
    Customer Service
    IT Support
    ITIL
    Cisco
    Network Engineering
    Telecommunications Engineering
    Computer Skills
    Data Entry
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I am an IT professional with over 2 years of experience in infrastructure, systems, and telecommunications. My expertise includes network management, SQL databases, .NET programming, and Python. I am creative, punctual, organized, and autonomous, with a strong focus on applying my skills and continuously expanding my knowledge to contribute to the success of every organization I support.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Proposal Writing
    Price & Quote Negotiation
    Information Technology Operations
    Client Management
    English
    Microsoft Active Directory
    VMware vSphere
    VMware ESX Server
    VMware Administration
    Windows Server
    .NET Framework
    Database Management
    Database
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    Technician and future engineer with experience in managing SQL relational databases, as well as supporting computer hardware and software. I have a basic knowledge of languages ​​such as Python, Java and HTML. You can contact me if you need help with any of these services or if you have any questions and want to help me with my life and professional experience.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Video Editing & Production
    Video Editing
    MobaXterm
    Linux
    HTML
    Java
    Office 365
    Computing & Networking
    Database Management
    SQL
    Database
  • $10 hourly

    • 5.0/5
    • (1 job)
    I am a computer engineer, I have extensive experience in help desk and IT support, I have more than 5 years of experience performing all types of corrective and preventive maintenance on Windows and Office supports.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Data Entry
    Transcript
    Translation & Localization Software
    Microsoft Excel
    IT Support
  • $3 hourly

    • 0.0/5
    • (0 jobs)
    At Lockton and Sosmatic Colombia, my role as a support technician encompasses everything from incident management to preventive and corrective maintenance, ensuring technological operability across multiple locations. With recent training at SENA and Alura, I have complemented my technical skills with advanced knowledge in Java and computer maintenance, preparing myself to face complex challenges in the technology field. My experience in planning and developing solutions for software and hardware incidents reflects my commitment to continuous improvement and user satisfaction. Collaboration with multidisciplinary teams has strengthened my communication and teamwork skills, which are key elements for efficient support and the creation of technologically safe and effective work environments.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Salesforce CRM
    Salesforce
    Jira
    Spanish
    Remote Connection Support
    Information Technology
    IT Support
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    Graduate of Business Administration, Certified in English C1 according to the CEFR, and Spanish native speaker. +5 years of experience in Customer Service and Support roles, these have been in the Telecom, Banking, and Tech industries. +2 years of experience in IT Helpdesk role and Ring Central Product Owner Skills: Result Orientation • Strong problem-solving skills • Teamwork & Leadership • Creativity & Innovation • Recursion • Stakeholder Relationship Management • Data Orientation • Data Analysis • Process & Workflow Optimization • Project Management • Digital Transformation Software experience: Microsoft 365 suite Microsoft Admin Console Jira and Confluence Ring Central MVP Citrix CRM
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    IVR Software
    VoIP Software
    Technical Project Management
    Microsoft PowerApps
    Microsoft Excel
    RingCentral Glip
    Technical Support
    Customer Service
    Jira
    Tech & IT
  • $12 hourly

    • 0.0/5
    • (0 jobs)
    Hello, looking for a highly efficient person who can be a valuable partner in your projects? Sometimes is hard taking care of everything at the same time, dealing with proyects, meetings and brand-new ideas that you want make true. If you are looking fr a new valuable member that can help you out - I can help! As well, I am a junior backend programmer who always keeps learning and informed about new trends in the industry and improving my coding skills every day, as well as being active in taking courses and trainings in a self-taught way.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    SQL Programming
    Customer Service
    Python
    Microsoft Excel
    Help Desk Technology International ServicePRO
    English
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Customer service professional with exceptional skills in virtual communication, time management, and autonomy, ready to provide high-quality service remotely.  12 years of experience in the area of integral customer service.  Excellent command of the Spanish language Other skills  Active listening  Problem-solving  Proactive approach  Results-oriented  Skills  Exceptional communication and negotiation skills  Excellent relationship-building skills
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Cultural Adaptation
    Active Listening
    Problem Solving
    Multitasking
    Time Management
    Written Comprehension
    Online Transaction Processing
    Customer Service
    Online Form Creation
    Online Analytical Processing
    Online Chat Support
    Method CRM
    Colombian Spanish Dialect
    Spanish
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Hello, I'm Natalia. Bilingual Virtual Assistant and Customer Service Specialist with 2+ years of experience in customer support roles. Fluent in English and Spanish, with a proven ability to manage tasks independently and adapt to changing processes. Skilled in handling emails, chats, and calls, with a focus on organization, efficiency, and proactive problem-solving. Recently completed a professional course in administrative assistance, enhancing expertise in managing virtual tasks and supporting executives remotely. SKILLS AND STRENGTHS • Bilingual Communication: Fluent in English and Spanish, with exceptional verbal and written communication skills. • Autonomous Workflow Management: Highly skilled at self-management, prioritizing tasks, and maintaining productivity without direct supervision. • Customer Service Expertise: Extensive experience resolving inquiries across billing, technical support, disconnections, and customer satisfaction. • Technical Proficiency: Skilled in tools like Notion, Excel, Canva, and CRM systems. • Adaptability: Proven ability to adapt quickly to new processes and technologies. • Administrative Support: Proficient in email management, document organization, and calendar scheduling. • Proactive Learning: Quick learner with a knack for acquiring knowledge across multidisciplinary areas.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Virtual Assistance
    Spanish
    System Administration
    Email Support
    Online Chat Support
    Translation
    Personal Development
    Customer Feedback Documentation
    Communication Skills
    Phone Communication
    Customer Service
    Customer Satisfaction
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    Electronic Engineer with extensive experience in IT services and telecommunications management. Specialist in implementing GLPI service desk solutions for ticket and inventory management, optimizing response times and service quality. Expert in IPTV, VoIP, and network infrastructure support, including TCP-IP WAN-LAN, Windows, and Linux. Proficient in backup systems management (Data Protector, Netbackup) and SQL/VMWARE restorations. Strong expertise in OTT platforms, L-Band equipment configuration, transcoding, FTTH/HTTP protocols, and security systems (Palo Alto and Sophos Firewalls). Proven leadership in technical teams and technology innovation project management. Characterized by excellent analytical skills, adaptability, and continuous improvement focus.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    FortiGate Firewall
    VMware Administration
    Veritas NetBackup
    Linux Professional Institute
    Windows Administration
    Windows Server
    Wireless Security
    Wireless Communication
    LAN Controller
    LAN Implementation
    LAN Administration
    VoIP Administration
    IPTV
    ITIL
  • $3 hourly

    • 0.0/5
    • (0 jobs)
    Perfil Profesional Técnico de sistemas con amplia experiencia en servicio al cliente y soporte técnico. He trabajado en mesas de ayuda, donde desarrollé una cantidad considerable de habilidades para resolver varios tipos de problemas técnicos de manera rápida y efectiva. Mi experiencia consiste en gestión de incidencias, configuración de software y asistencia remota, garantizando una alta satisfacción del cliente; Mis cualidades personales son el compromiso, la empatía y la alegría, junto con una gran atención al detalle y esfuerzos de mejora continua.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    ITIL
    IT Support
    Database Query
    Customer Care
    Virtual Assistance
    Online Chat Support
    Jira
    Zoho CRM
    Call Center Management
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