Hire the best Helpdesk Specialists in Kenya

Check out Helpdesk Specialists in Kenya with the skills you need for your next job.
  • $15 hourly
    I am a self-driven, result-oriented professional with over 8 years of experience as an operations executive, both virtually and physically. Backed by an educational background in International Business Management followed by Computer Science Studies, I possess the necessary skills, experience, and expertise to streamline administrative systems and carry out various tasks with ease and precision. With a keen interest in working in dynamic environments that continually challenge me, I have had the opportunity to work with numerous wonderful organisations across industries such as tech startups, transport, non-profits, education, and more. During my tenure as an executive virtual assistant, I have offered a wide range of services and interacted with various programs. These include: • General admin support duties: email and calendar management, itinerary and scheduling, data entry, customer service, file management, etc. • Email Marketing: MailChimp, Odoo, GetResponse, ConvertKit, Aweber, ActiveCampaign, etc. • Recruitment and onboarding • Copywriting: emails, newsletters, website content, ads, landing pages, and sales pages. • Content Drafting and Writing: Articles, blogs, scripts, PR material, SOPs (Standard Operating Procedures), service agreements, contracts, PIPs • Graphic design (Newsletters, Fyers, Posters, etc.) • Business Pitches and Presentations, Education Presentations (MS PowerPoint, Canva) • Data Visualisation (Excel, Google Sheets, Looker Studio) • Google Analytics report generation and Looker Studio insights • Project Management (Monday.com and Spreadsheets) • Social media management (Later) • Website management and creation (WordPress and Wix) • Meetings and evergreen webinar setups (Zoom, Teams, etc.) • Microsoft Office and Google Suite   I am highly organised, detail-oriented, creative, and a great communicator. I am an exceptionally quick learner, I thrive as a team player and adapt rapidly to new settings. I uphold the basic rules of ethics to deliver quality work with honesty and integrity. I look forward to connecting with you, navigating new challenges and embracing new growth opportunities.
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    Customer Service
    General Office Skills
    R
    Statistics
    Customer Support
    Time Management
    Accuracy Verification
    Data Entry
    Microsoft Excel
  • $20 hourly
    Hello and welcome.. Are you looking for a reliable, dependable support system? Well....you can breathe because you have come to the right place. I am an enthusiastic, detail-oriented and people person. Now that I have your attention, I would like to tell you what I can offer your company. I love working in customer service both online and in a traditional brick and mortar environment. I love to make sure that my clients/ customers needs are addressed to the best of my ability and if I cannot do it myself, I consult with someone who can. I thrive in exploring the challenges that confront me in order to learn from it and learn and develop further. I have excellent oral and written communication skills. If you are wanting further information, please do not hesitate to contact me!
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    Customer Satisfaction
    Inside Sales
    Sales Management
    Customer Retention
    Customer Service
    Microsoft Word
    Microsoft Office
    General Transcription
    Scheduling
    Customer Support
    Email Communication
    English
  • $40 hourly
    With over 9,000 Upwork hours, I have honed my skills in implementing and managing Zendesk systems. My expertise extends to a wide range of areas, including system configuration, customization, integration, process mapping and optimization, app development, integrations, automation, and APIs. I help clients implement and optimize their Zendesk platforms, integrate with other systems, and develop and optimize customer support processes.
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    Technical Support
    Ticketing System
    Zendesk API
    Data Engineering
    Data Mining
    Administrative Support
    API
    Customer Service
    Data Migration
    Customer Support
    Zendesk
    Online Chat Support
  • $70 hourly
    I work on your ICT Cyber-security, IT and VA projects • Create engaging and informative presentation material on various cybersecurity topics. • Create keynotes and presentations • Create a positive impact in cybersecurity through cybersecurity awareness knowledge tailored to a diverse range of clients remotely o Co(create) and (co)deliver robust cybersecurity and cyber-hygiene awareness training modules (design the course objectives and outcomes and set the structures of training based on industry principles, best practices, and emerging threats) o Cyber hygiene best practices for your awareness training for a diverse range of clients. o Drawing and refining security policies and best practices • Create course contents for target programmes for skilling through training in information digital literacy with ICT baselines (lesson plans, lectures presentations, feedback mechanism for participants) o Experienced in Technical and administrative supporting LMS(Canva and Moodle). o Curriculum (learning content and assessments), • IT Infrastructure technical support (desktop and remote) helpdesk administration, • Manage communication and collaboration (Windows, Microsoft O365, Teams, GMeet, Webex, Loom, Zoom, Slido, Skype, One Drive, SharePoint, Google Workspace tools and Microsoft Office suite applications.) • Internet research, data entry and admin support for cybersecurity sectors • Surveys, articles and blog writing, social media content and chat moderation tasks, • Virtual assistance tasks - calendar and correspondence • A digital skills and career coach & mentorship into the world of work • Pyschosocial trainer and mentor
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    Presentations
    Article Writing
    Data Entry
    Computer Network
    Microsoft Teams
    Google Docs
    Content Creation
    Freelance Marketing
    Computer Skills
    Cybersecurity Tool
    Information Security
    Cisco Certified Network Associate
    Cybersecurity Management
  • $25 hourly
    Microsoft Certified Profession (MCP) |Office 365 deployment & Migrations | Azure Technical proficiency in O365 migrations & deployments, Azure, DHCP, DNS, Microsoft Exchange, Active Directory, Firewalls & Networking Initial installation, configuration and troubleshooting of mail servers and firewall i.e. Linux, Cyberoam, cisco routers Proficiency in using windows, and Linux (Ubuntu, Knoppix, Puppy, and Fedora) operating systems and their associated packages. General maintenance of a computer
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    Customer Support
    Microsoft Windows PowerShell
    Microsoft SharePoint Administration
    Office 365
    Microsoft Azure
    Microsoft SharePoint
    Business with 100-999 Employees
    Microsoft Teams
    Microsoft Exchange Online
    Email Communication
    Microsoft Office
  • $10 hourly
    Experienced IT System Support Engineer with a strong background in providing technical support and ensuring the smooth operation of IT systems. Skilled in diagnosing and resolving complex hardware, software, and network issues to optimize system performance. Adept at delivering excellent customer service and collaborating with cross-functional teams to meet organizational objectives. The services I offer, include: Technical IT Support, AWS Cloud, Networking and System Administration, IT Strategy Development & Implementation, Technical Customer Support, IT Value Maximization, Sourcing Management, IT Governance, and Project Management. If you need channel-specific, goal-driven, unique, and targeted content, you just found the person to write it for you! You can count on me to deliver quality content on time, the first time, every time. I currently help my clients align their ICT investments to business objectives and integrate modern technologies such as digital marketing, mobile technologies, data analytics, and cloud computing into their IT architecture.
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    Front-End Development
    Ticketing System
    Technical Support
    Information Technology Strategy
    Microsoft Certified Information Technology Professional
    DevOps
    Linux System Administration
    Network Administration
    End User Technical Support
    Email Support
    Amazon Web Services
    System Administration
    Microsoft Windows
    Windows Server
  • $10 hourly
    Are you searching for a solutions oriented, seasoned IT Support Specialist with proven ability to manage multiple tasks with ease and provide stellar support for your organization? Look no further, As a Technical Support Specialist with over 10 years of experience in the IT industry, my strengths and skills include: In-depth knowledge of Microsoft software and products, including Windows OS, Office Suite, and Microsoft 365 Services . Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues effectively. Strong communication and interpersonal skills, allowing me to interact with customers and team members efficiently. Ability to work well under pressure and prioritize tasks effectively to meet deadlines. My education background includes various Microsoft certifications including Windows and Office products. Overall, I am a dedicated and experienced Technical Support Specialist with a proven track record of delivering high-quality customer service and resolving complex technical issues.
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    Managed Services
    IT Support
    Tech & IT
    Desktop & Laptop Support
    Google Cloud Platform Administration
    Office 365
    Hardware Troubleshooting
    System Administration
    User Technical Training
    IT Infrastructure
    Technical Support
    End User Technical Support
    Online Chat Support
  • $10 hourly
    Hey there! I'm an IT professional who's been around the tech block, trying on different hats and gathering lots of practical skills. Picture a mix of tech wizardry and top-notch customer care – that's what I bring to the table as your dedicated Virtual Assistant. I'm all about delivering top-tier solutions and unwavering support, whether it's for businesses or individuals. From tackling tech challenges like a pro to smoothly managing admin tasks and delivering A+ customer service, I've got a knack for getting things done efficiently and with laser-like attention to detail. My strengths: 1. Technical Proficiency: My IT background equips me to handle a wide range of technical tasks, from resolving software and hardware issues to optimizing digital workflows. 2. Customer-Centric Approach: I believe in putting the customer first and ensuring their satisfaction with every interaction. Building strong relationships and addressing concerns promptly is my top priority. 3. Adaptability: As a Virtual Assistant, I excel in adapting to various industries and business environments, quickly grasping new concepts, and seamlessly integrating into existing workflows. 4. Organizational Skills: I possess strong organizational abilities, enabling me to efficiently manage schedules, data, and projects, ensuring smooth operations and timely completion of tasks. 5. Communication: My excellent communication skills allow me to convey information clearly and professionally, both in written and verbal form, making me an effective liaison between clients and stakeholders. 6. Problem-Solving: I am a proactive problem solver, skilled at analysing complex issues and devising effective solutions to address challenges efficiently. If you're looking for a dependable Virtual Assistant to help streamline your operations, provide top-notch technical support, or enhance your customer service, I'm here to help! Please don't hesitate to reach out to me. Let's collaborate and achieve success together!
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    Email Communication
    Data Entry
    Incident Management
    Online Research
    Social Media Marketing
    Virtual Assistance
    CRM Software
    Customer Support
    Google
    Customer Service
    Network Monitoring
    IT Support
    Office 365
    Desktop & Laptop Support
  • $10 hourly
    I am a system administrator with seven years of experience with skills such as remote support, helpdesk management systems, user training on Microsoft products, and other basic IT software. I also can handle other services like data entry, web research, and proofreading.
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    System Administration
    Data Entry
    Remote Connection Support
    Proofreading
  • $5 hourly
    I am flexible and hardworking, and I pride myself on being punctual and meeting deadlines efficiently. Every human is capable of mistakes, what I do best is to learn from them and improve. I can help you with the following: Data Entry File management Virtual assistance
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    Phone Survey
    Phone Support
    Phone Communication
    Data Extraction
    Data Analysis
    Data Entry
    Communications
    Somali
    AnyMeeting
    Virtual Assistance
  • $8 hourly
    I am a dedicated Data Entry Specialist who is highly organized and experienced in delivering accurate results. Through my previous work experience, I have developed great skills in MS Office and Google Suite. I can help streamline your data-related tasks with great precision. I have a degree in Business Information Technology and I'm willing to learn any additional skills if need. *Data Entry *Data Collection and Extraction *Transcription (English and Swahili) *Canva *Social Media Management
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    Google Workspace
    Canva
    Customer Care
    General Transcription
    Virtual Assistance
    Data Entry
  • $25 hourly
    I am a wordsmith and a technical problem solver. I incorporate wit and creativity into all my work. I am a reliable computer scientist currently working in the telecommunications industry. My strengths include resume writing, problem solving, proofreading, transcription and content creation in the technical, business and entertainment industries. My interests include research, trading in the forex/commodities market, photography and automotive engineering.
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    Inventory Management
    General Transcription
    Photography
    Content Management
    Forex Trading
    Technical Support
    Technical Writing
  • $20 hourly
    Your Top-Rated Plus Freelancer for Exceptional Technical and Customer Support Are you seeking unparalleled customer satisfaction and technical expertise? Look no further! I am a Top-Rated Plus freelancer on Upwork with over 7 years of specialized experience in customer and technical support. Why Choose Me? Proven Excellence: As a Top-Rated Plus freelancer, I have a track record of delivering top-tier service that consistently exceeds client expectations. Diverse Skill Set: From mastering various software applications and managing online websites to developing and maintaining WordPress sites and efficiently handling emails, my expertise covers all bases. Customer-Centric Approach: I believe in ensuring your business thrives by delivering the best possible service to your customers, aligning perfectly with the core objective of any business. Core Competencies: * Technical Support * Customer Support * Virtual Assistance * Email Handling What Sets Me Apart? Accuracy and Efficiency: With a meticulous approach, I ensure tasks are completed with precision and speed. Determination and Sincerity: My commitment to excellence and genuine dedication to client success make me an invaluable asset. Join the ranks of satisfied clients and elevate your business with my exceptional support services. Your pathway to 100% customer satisfaction starts here!
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    Intercom
    Gorgias
    Socialbakers
    Stripe
    Ticketing System
    Customer Support
    Technical Support
    Microsoft Teams
    Administrative Support
    Communication Etiquette
    Order Tracking
    Online Chat Support
    Social Media Management
    Freshdesk
  • $14 hourly
    I am a skilled writer, researcher, customer service manager, and translator. You should work with me because I guarantee confidentiality, reliability, and professionalism. I do not normally use Chat GPT or other natural language processing tools (Unless explicitly requested). Some of the services I offer include:  Content writing  Blog writing  Creative writing  Cover letter  Grant writing  Business plan  Resume/Curriculum vitae (CV)  Webpage copywriting  Dissertation and thesis research projects  SEO content  Social media management and engagement  Editing, proofreading, and rewriting  E-book writing and formatting  Ghostwriting  Customer support  Customer service specialist (through phone and text)  Help desk and call center  Translation (French and English)  Data analysis with SPSS, Microsoft Excel, R, & STATA I am always available and ready to answer any questions from clients.
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    Call Center Management
    Thesis
    Dissertation Writing
    Customer Experience Research
    Sustainable Energy
    Customer Support
    Content Editing
    Search Engine Optimization
    Customer Service
    Academic Writing
    Article Writing
    Business Writing
    Academic Translation
    Ebook
  • $7 hourly
    I am a seasoned professional specializing in Scheduling, Inbox & Task Management, Expense Management, CRMs, and Travel Planning. With extensive experience using tools like Gmail, Outlook, Asana, Microsoft Lists, Calendars, Monday Board, Travelocity, Notion, Coda, PipeDrive, Calendly, Ramp and Expensify, I help clients streamline their workflows, stay organized, and optimize their daily operations. Whether you're managing emails, tasks, travel plans, or expenses, I provide efficient, tailored solutions to ensure everything runs smoothly and on time. Let me assist you in managing the details, so you can focus on what truly matters!
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    Task Coordination
    Calendar Management
    Travel Planning
    Expensify
    Data Mining
    Image Annotation
    Technical Support
    Data Curation
    Lead Generation
    Administrative Support
    Scheduling
    Data Annotation
    Email Communication
    Data Entry
  • $4 hourly
    Highly motivated and results-oriented professional with a solid foundation in IT, cybersecurity, and customer support. Possessing a CCNA certification along with a background in cybersecurity and cyber operations, complemented by comprehensive expertise in SAP technologies. Demonstrated proficiency in technical support, customer service, and conflict resolution, coupled with a strong ethical framework and a global perspective.I excel in technical support fundamentals, SAP technology consultancy, and customer service essentials. My proficiency in conflict resolution, negotiation, and mediation, alongside a robust ethical framework and global perspective, enables me to consistently deliver outstanding results across various professional contexts.
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    Customer Service
    Customer Support
  • $11 hourly
    I am an IT Specialist skilled in computer troubleshooting, data entry, programming, data cleaning and good in helpdesk support I pride myself with Data Entry skills which range in use of various software’s and databases to include and not limited to Microsoft Office, Tableau, Google Sheets. Over the past years, I have worked and gathered many ideas and new ways of working with set deadlines and I have learned the effect of good and accurate communication. I hope to work with you.
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    Office 365
    System Administration
    Computer Graphics
    Computer Maintenance
    Computer Operating System
    Tableau
    Computer Skills
  • $10 hourly
    Do you need a reliable and experienced virtual assistant to free up your time and streamline your workload? I've got 3+ years of experience providing clients with remote administrative, technical, and creative support. I can handle various tasks, including email management, appointment scheduling, travel arrangements, research, report preparation, and customer service. Plus, I'm proficient in popular tools like Zoho Workspace, Google Workspace, and Zendesk. Let's discuss how I can help you achieve your goals! Just tell me what you need, and I'll start immediately.
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    Microsoft Office
    Google Workspace Administration
    Presentations
    Scheduling
    Social Media Management
    Email Marketing
    Email Management
    Travel Planning
    Calendar Management
    Asana
    Zoho Platform
    Zendesk
    Data Analysis
    Data Entry
  • $3 hourly
    I am writing to express my strong interest at your company, as advertised. With my extensive experience in customer service, coupled with my passion for providing exceptional support, I am confident in my ability to contribute to your team's success. I have a proven track record of delivering outstanding customer experiences while achieving. Throughout my experience in customer service roles, I have developed exceptional interpersonal and communication skills, allowing me to build strong rapport with customers and provide solutions to their inquiries and concerns effectively. In my most recent position, I consistently exceeded customer satisfaction goals through my attentive listening, patience, and ability to empathize with customers' needs. By actively identifying opportunities to upsell and cross-sell relevant services, I consistently achieved top performance within my team. My dedication to understanding customer pain points and tailoring solutions has resulted in a high rate of customer retention and referrals. Furthermore, I am highly adept at utilizing various customer relationship management (CRM) software and possess excellent problem-solving skills. I thrive in fast-paced environments and am comfortable handling multiple tasks simultaneously, ensuring that each customer receives prompt and efficient service. I am particularly drawn to your company's reputation for delivering services, as well as its commitment to providing a positive customer experience. I am impressed by the company's values, innovative approach, and dedication to fostering a supportive and collaborative work environment. I believe my skills and passion align perfectly with the company's goals, and I am eager to contribute to the company's continued growth. Thank you for considering my application. I would welcome the opportunity to discuss how my qualifications and enthusiasm make me an ideal candidate for the position at your company. I have attached my resume for your review, and I look forward to the possibility of interviewing with you. Thank you for your time and consideration.
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    Video Annotation
    Data Annotation
    Image Annotation
    Data Entry
    Data Model
    Social Customer Service
    Phone Support
  • $8 hourly
    Hello there! I'm glad you are here. I am a dedicated IT support professional with hands-on experience in Zoho, ClickUp, and HubSpot. I enjoy helping users resolve technical issues and making their work easier. Skilled at providing training and support thus ensuring everyone feels comfortable with technology. Always eager to collaborate with teams and create a positive experience for all users.
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    Zoho Desk
    Project Management
    Transaction Data Entry
    Email Management
    Canva
    Google Workspace
    Online Market Research
    ClickUp
    HubSpot
    SAP
    IT Support
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