Hire the best Helpdesk Specialists in Nairobi, KE

Check out Helpdesk Specialists in Nairobi, KE with the skills you need for your next job.
  • $15 hourly
    I am a self-driven, result-oriented professional with over 8 years of experience as an operations executive, both virtually and physically. Backed by an educational background in International Business Management followed by Computer Science Studies, I possess the necessary skills, experience, and expertise to streamline administrative systems and carry out various tasks with ease and precision. With a keen interest in working in dynamic environments that continually challenge me, I have had the opportunity to work with numerous wonderful organisations across industries such as tech startups, transport, non-profits, education, and more. During my tenure as an executive virtual assistant, I have offered a wide range of services and interacted with various programs. These include: • General admin support duties: email and calendar management, itinerary and scheduling, data entry, customer service, file management, etc. • Email Marketing: MailChimp, Odoo, GetResponse, ConvertKit, Aweber, ActiveCampaign, etc. • Recruitment and onboarding • Copywriting: emails, newsletters, website content, ads, landing pages, and sales pages. • Content Drafting and Writing: Articles, blogs, scripts, PR material, SOPs (Standard Operating Procedures), service agreements, contracts, PIPs • Graphic design (newsletters, flyers, posters, etc.) • Business Pitches and Presentations, Education Presentations (MS PowerPoint, Canva) • Data Visualisation (Excel, Google Sheets) • Google Analytics report generation and Google Data Studio insights • Project Management (Monday.com and Spreadsheets) • Social media management (Later) • Website management and creation (WordPress and Wix) • Meetings and evergreen webinar setups (Zoom, Teams, etc.) • Microsoft Office and Google Suite   I am highly organised, detail-oriented, creative, and a great communicator. I am an exceptionally quick learner, I thrive as a team player and adapt rapidly to new settings. I uphold the basic rules of ethics to deliver quality work with honesty and integrity. I look forward to connecting with you, navigating new challenges and embracing new growth opportunities.
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    Customer Service
    General Office Skills
    R
    Statistics
    Customer Support
    Time Management
    Accuracy Verification
    Data Entry
    Microsoft Excel
  • $20 hourly
    Hello and welcome.. Are you looking for a reliable, dependable support system? Well....you can breathe because you have come to the right place. I am an enthusiastic, detail-oriented and people person. Now that I have your attention, I would like to tell you what I can offer your company. I love working in customer service both online and in a traditional brick and mortar environment. I love to make sure that my clients/ customers needs are addressed to the best of my ability and if I cannot do it myself, I consult with someone who can. I thrive in exploring the challenges that confront me in order to learn from it and learn and develop further. I have excellent oral and written communication skills. If you are wanting further information, please do not hesitate to contact me!
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    Customer Satisfaction
    Inside Sales
    Sales Management
    Customer Retention
    Customer Service
    Microsoft Word
    Microsoft Office
    General Transcription
    Scheduling
    Customer Support
    Email Communication
    English
  • $40 hourly
    With over 9,000 Upwork hours, I have honed my skills in implementing and managing Zendesk systems. My expertise extends to a wide range of areas, including system configuration, customization, integration, process mapping and optimization, app development, integrations, automation, and APIs. I help clients implement and optimize their Zendesk platforms, integrate with other systems, and develop and optimize customer support processes.
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    Technical Support
    Ticketing System
    Zendesk API
    Data Engineering
    Data Mining
    Administrative Support
    API
    Customer Service
    Data Migration
    Customer Support
    Zendesk
    Online Chat Support
  • $77 hourly
    I'm a web and desktop app developer with experience in backend development, a script writer, a software-troubleshoot computer scientist, who also renders Helpdesk service (remotely or in person), a Data Analyst using SPSS for now, an English Language tutor, an essay writer, a speech writer, a document editor, a presentation slides prep. engineer, and I also do Poetry. I'm experienced in tech stacks/tools such as HTML, CSS, Python, Django, MySQL,and MS SQL Server to name but a few. With keen attention, I can fully manage your briefs and humbly offer the service you need. Good communication and teamwork make a great team, and hence produce great accomplishments; that's what I embrace. So, let's keep in touch.
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    MySQL
    Presentation Slide
    Report Writing
    Dissertation Writing
    Poetry
    English Tutoring
    Personal Computer
    IBM SPSS
    Online Help
    Python Script
    Django
    Python
    Essay Writing
    Troubleshooting
  • $50 hourly
    Bachelor's degree in Information Technology or related field Extensive experience in providing technical support for hardware, software, and network issues Proficient in diagnosing and resolving technical problems efficiently Skilled in installing, configuring, and maintaining IT systems and applications Strong knowledge of computer networks, operating systems, and security protocols Experienced in documenting support requests and solutions accurately Excellent communication and interpersonal skills Ability to prioritize and manage multiple tasks effectively Proven track record of delivering high-quality customer service and user satisfaction Continuously updating skills and knowledge in emerging technologies and best practices in the field of ICT support. Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) Creative thinker with a strong eye for design and aesthetics Experienced in creating visual concepts and graphic designs for various media Skilled in typography, color theory, and layout design Ability to interpret client briefs and translate concepts into compelling visual solutions Strong attention to detail and ability to meet deadlines Excellent communication and collaboration skills
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    Customer Onboarding
    Computer Maintenance
    Network Administration
    Website Customization
    Logo Design
    Graphic Design
    IT Support
    Data Analysis
    System Administration
    System Security
    Cybersecurity Management
  • $25 hourly
    Microsoft Certified Profession (MCP) |Office 365 deployment & Migrations | Azure Technical proficiency in O365 migrations & deployments, Azure, DHCP, DNS, Microsoft Exchange, Active Directory, Firewalls & Networking Initial installation, configuration and troubleshooting of mail servers and firewall i.e. Linux, Cyberoam, cisco routers Proficiency in using windows, and Linux (Ubuntu, Knoppix, Puppy, and Fedora) operating systems and their associated packages. General maintenance of a computer
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    Customer Support
    Microsoft Windows PowerShell
    Microsoft SharePoint Administration
    Office 365
    Microsoft Azure
    Microsoft SharePoint
    Business with 100-999 Employees
    Microsoft Teams
    Microsoft Exchange Online
    Email Communication
    Microsoft Office
  • $10 hourly
    Experienced IT System Support Engineer with a strong background in providing technical support and ensuring the smooth operation of IT systems. Skilled in diagnosing and resolving complex hardware, software, and network issues to optimize system performance. Adept at delivering excellent customer service and collaborating with cross-functional teams to meet organizational objectives. The services I offer, include: Technical IT Support, AWS Cloud, Networking and System Administration, IT Strategy Development & Implementation, Technical Customer Support, IT Value Maximization, Sourcing Management, IT Governance, and Project Management. If you need channel-specific, goal-driven, unique, and targeted content, you just found the person to write it for you! You can count on me to deliver quality content on time, the first time, every time. I currently help my clients align their ICT investments to business objectives and integrate modern technologies such as digital marketing, mobile technologies, data analytics, and cloud computing into their IT architecture.
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    Front-End Development
    Ticketing System
    Technical Support
    Information Technology Strategy
    Microsoft Certified Information Technology Professional
    DevOps
    Linux System Administration
    Network Administration
    End User Technical Support
    Email Support
    Amazon Web Services
    System Administration
    Microsoft Windows
    Windows Server
  • $10 hourly
    Are you searching for a seasoned IT professional with a proven ability to manage multiple tasks with ease and provide stellar support for your organization? Look no further, As a Technical Support Specialist with over 10 years of experience in the IT industry, my strengths and skills include: In-depth knowledge of Microsoft software and products, including Windows OS, Office Suite, and Microsoft 365 Services . Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues effectively. Strong communication and interpersonal skills, allowing me to interact with customers and team members efficiently. Ability to work well under pressure and prioritize tasks effectively to meet deadlines. My education background includes various Microsoft certifications including Windows and Office products. Overall, I am a dedicated and experienced Technical Support Specialist with a proven track record of delivering high-quality customer service and resolving complex technical issues.
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    Remote Connection Support
    Google Cloud Platform Administration
    ServiceNow
    Microsoft Azure
    Office 365
    Hardware Troubleshooting
    Windows Administration
    System Administration
    User Technical Training
    Customer Support
    IT Infrastructure
    Technical Support
    End User Technical Support
    Online Chat Support
  • $10 hourly
    Hey there! I'm an IT professional who's been around the tech block, trying on different hats and gathering lots of practical skills. Picture a mix of tech wizardry and top-notch customer care – that's what I bring to the table as your dedicated Virtual Assistant. I'm all about delivering top-tier solutions and unwavering support, whether it's for businesses or individuals. From tackling tech challenges like a pro to smoothly managing admin tasks and delivering A+ customer service, I've got a knack for getting things done efficiently and with laser-like attention to detail. My strengths: 1. Technical Proficiency: My IT background equips me to handle a wide range of technical tasks, from resolving software and hardware issues to optimizing digital workflows. 2. Customer-Centric Approach: I believe in putting the customer first and ensuring their satisfaction with every interaction. Building strong relationships and addressing concerns promptly is my top priority. 3. Adaptability: As a Virtual Assistant, I excel in adapting to various industries and business environments, quickly grasping new concepts, and seamlessly integrating into existing workflows. 4. Organizational Skills: I possess strong organizational abilities, enabling me to efficiently manage schedules, data, and projects, ensuring smooth operations and timely completion of tasks. 5. Communication: My excellent communication skills allow me to convey information clearly and professionally, both in written and verbal form, making me an effective liaison between clients and stakeholders. 6. Problem-Solving: I am a proactive problem solver, skilled at analysing complex issues and devising effective solutions to address challenges efficiently. If you're looking for a dependable Virtual Assistant to help streamline your operations, provide top-notch technical support, or enhance your customer service, I'm here to help! Please don't hesitate to reach out to me. Let's collaborate and achieve success together!
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    Email Communication
    Data Entry
    Incident Management
    Online Research
    Social Media Marketing
    Virtual Assistance
    CRM Software
    Customer Support
    Google
    Customer Service
    Network Monitoring
    IT Support
    Office 365
    Desktop & Laptop Support
  • $17 hourly
    "Bett is a well rounded and gifted in ICT as he provided not only ICT User Support, but also designed and suggested better ways of improving our ICT systems and solving ICT problems" University of Nairobi, To achieve the outcomes you desire in ICT support, you need a professional who truly grasps the intricacies of the field. No false guarantees, no overhyping - just a seasoned specialist committed to providing the precise solutions you require for efficient technology management and smooth operations Having served as an ICT support specialist in dynamic environments, I've cultivated a deep understanding of the best practices necessary to maintain and enhance technological infrastructures. Through this experience, I've consistently delivered reliable support, enabling businesses to operate smoothly and efficiently. This is how I can help you: 1. Comprehensive IT Support: From troubleshooting hardware and software issues to implementing robust security measures, I provide end-to-end support to keep your systems running smoothly. 2. Network Administration: Proficient in configuring and maintaining networks, I optimize your infrastructure for optimal performance and reliability. 3. System Upgrades and Maintenance: Whether it's upgrading outdated systems or performing routine maintenance tasks, l ensure your technology stays up-to-date and secure. 4.User Training and Documentation: I believe in empowering users to make the most of their technology. I offer training sessions and create user-friendly documentation to promote self-sufficiency within your organization. 5. 24/7 Availability: Your technology shouldn't wait for business hours to be fixed. I offer round-the-clock support to address emergencies and critical issues promptly. Why Choose Me: 1. Proven Track Record: Throughout my career, I've successfully resolved countless IT challenges, earning the trust of clients and colleagues alike. 2. Customer-Centric Approach: I prioritize understanding your unique requirements and delivering solutions that align with your goals and budget. 3. Continuous Learning: In the ever-evolving world of technology, I stay ahead of the curve by continuously expanding my skill set and staying updated on the latest trends and advancements. 4. Clear Communication: I believe effective communication is key to successful collaboration. You can count on me to provide clear and timely updates throughout the support process. Let's hop on a call to discuss your project details and how I can help you achieve them.
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    Incident Management
    VPN
    End User Technical Support
    Microsoft Active Directory
    IT Support
    System Configuration
    Technical Documentation
    System Maintenance
    WAN Optimization
    VoIP
    Virtualization
    Network Administration
  • $25 hourly
    I am a wordsmith and a technical problem solver. I incorporate wit and creativity into all my work. I am a reliable computer scientist currently working in the telecommunications industry. My strengths include resume writing, problem solving, proofreading, transcription and content creation in the technical, business and entertainment industries. My interests include research, trading in the forex/commodities market, photography and automotive engineering.
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    Inventory Management
    General Transcription
    Photography
    Content Management
    Forex Trading
    Technical Support
    Technical Writing
  • $12 hourly
    I am a seasoned IT System Support Engineer with 7 years of experience in providing exceptional technical support to businesses of all sizes. I possess a strong understanding of hardware, software, and networking concepts, and I am proficient in troubleshooting and resolving a wide range of IT issues. My commitment to excellent customer service ensures users receive clear and timely resolution to their problems. Skills & Expertise • Desktop and Server Support (Windows, macOS, Linux) • Network Troubleshooting • Active Directory & User Management • Cloud Technologies (e.g., Microsoft 365, Google Workspace) • Help Desk Ticketing Systems • Excellent Communication & Interpersonal Skills • Problem-Solving & Analytical Skills Services Offered • End-user troubleshooting and support (hardware, software, network) • System installation, configuration, and maintenance • Remote desktop support • User training and documentation creation • Security software maintenance and updates • System monitoring and proactive problem identification Why Choose Me? I am not only skilled in resolving technical issues but also passionate about providing exceptional customer service. I take pride in my ability to communicate clearly, explain complex problems in simple terms, and ensure user satisfaction. My clients consistently praise my responsiveness, proactive approach, and ability to minimize downtime.
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    IT Support
    Network Administration
    Technical Documentation
    VMware ESX Server
    VMware Administration
    Cisco Certified Network Associate
    System Administration
    Office 365
    Microsoft Azure Administration
    Windows Server
  • $15 hourly
    Josephat: Your Top-Rated Plus Freelancer for Exceptional Technical and Customer Support Are you seeking unparalleled customer satisfaction and technical expertise? Look no further! I am a Top-Rated Plus freelancer on Upwork with over 7 years of specialized experience in customer and technical support. Why Choose Me? Proven Excellence: As a Top-Rated Plus freelancer, I have a track record of delivering top-tier service that consistently exceeds client expectations. Diverse Skill Set: From mastering various software applications and managing online websites to developing and maintaining WordPress sites and efficiently handling emails, my expertise covers all bases. Customer-Centric Approach: I believe in ensuring your business thrives by delivering the best possible service to your customers, aligning perfectly with the core objective of any business. Core Competencies: * Technical Support * Customer Support * Virtual Assistance * Email Handling What Sets Me Apart? Accuracy and Efficiency: With a meticulous approach, I ensure tasks are completed with precision and speed. Determination and Sincerity: My commitment to excellence and genuine dedication to client success make me an invaluable asset. Join the ranks of satisfied clients and elevate your business with my exceptional support services. Your pathway to 100% customer satisfaction starts here!
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    Stripe API
    Socialbakers
    Stripe
    Ticketing System
    Customer Support
    Technical Support
    Microsoft Teams
    Administrative Support
    Communication Etiquette
    Answered Ticket
    Order Tracking
    Online Chat Support
    Social Media Management
    Freshdesk
  • $6 hourly
    A senior cybersecurity and infrastructure specialist with a diverse set of skills as outlined below; 1. Network Security: Understanding of network protocols, firewalls, VPNs, and intrusion detection/prevention systems. 2. System Security: Knowledge of operating systems (Windows, Linux, etc.) and server security configurations. 3. Risk Assessment: Identifying and evaluating potential risks to information systems and infrastructure. 4. Vulnerability Management: Proficiency in scanning tools and techniques to identify and address vulnerabilities. 5. Incident Detection and Handling: Ability to detect and respond to security incidents in a timely and effective manner. 6. Design and Implementation: Developing and implementing secure system and network architectures. 7. Security Policies and Procedures: Establishing and enforcing security policies and procedures. 8. Endpoint Security: Implementing measures to secure end-user devices. 9. Employee Education: Educating employees on security best practices and creating a security-conscious culture. 10. Stakeholder Communication: Ability to communicate effectively with technical and non-technical stakeholders. 11. Documentation: Creating clear and comprehensive documentation of security processes and policies. 12. Scripting and Automation: Using scripting languages to automate security tasks and responses.
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    Firewall
    Antivirus & Security Software
    IT Asset Management
    SNMP
    Cybersecurity Monitoring
    Project Management
    IT Infrastructure
    FortiGate Firewall
    Windows Server
    Linux System Administration
    Sophos Sophos UTM
    Network Security
    Network Design
    Network Monitoring
  • $5 hourly
    As a versatile Virtual Assistant, Image Annotator, and Data Entry expert, I always deliver good quality work. I have proven abilities in time management, attention to detail, good communication skills, am a great team player. I am handy in soft and hard skills. I always make sure of a quick turnaround of my work, am eager to learn new ideas to provide the best quality, have confidence, work under minimal supervision, am time conscious, and am easy-going. Consistently deliver my work on time.
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    Technical Support
    Microsoft Active Directory
    Data Curation
    GPO
    General Transcription
    Article Writing
    Lead Generation
    Administrative Support
    Graphic Design
    Scheduling
    Data Annotation
    Email Communication
    Data Entry
  • $10 hourly
    Are you tired of Dealing with Unreliable Customer representative's? Your Search Ends Here!! As a Customer Service Representative and Accounting professional with over 5 years of experience in the field,i provide Professional,high end and top-notch services., I bring a unique combination of skills to provide comprehensive support to both customers and financial processes. I am committed to providing exceptional service and ensuring customer satisfaction. With a customer-centric approach, I am dedicated to delivering exceptional service, addressing inquiries, and resolving issues promptly and effectively. Furthermore, my accounting expertise enables me to accurately handle financial transactions, maintain records, and ensure compliance with regulations. I possess a meticulous attention to detail, strong analytical skills, and proficiency in financial software and tools I.e QUICK BOOKS. By leveraging my customer service skills alongside my accounting knowledge, I strive to provide seamless support to customers while contributing to the financial success of the organization. I am committed to maintaining the highest standards of professionalism, integrity, and accuracy in all aspects of my work. With strong communication skills and a friendly demeanor, I excel in addressing inquiries, resolving issues, and fostering positive customer relationships. I am adept at listening attentively to customer needs and finding effective solutions, while maintaining a professional and empathetic approach. My goal is to consistently deliver a high level of service, exceed expectations, and contribute to the overall success of the organization. When you work with me ,you gain a partner who will contribute to the growth of your business.My diverse set skills include: Excellent Communication Active Listening Problem Solving Patience and Empathy Time Management Adaptability Conflict Resolution Technology Proficiency The tools i use: Microsoft Excel Microsoft word Microsoft power point Google Docs Google Sheets Emailing Systems :outlook & Gmail Social media platforms:Facebook,Instagram,Pinterest,Twitter,YouTube & LinkedIn Zoom/Google Meet Microsoft Teams With my proven abilities and Education i am confident in my capacity to contribute to your success.As a customer Representative and accounting professional i will provide efficient support,streamline operations and facilitate effective communications. Lets join forces and drive your success to new heights. Contact me today to discuss how i can generate to the success of your organisation. Sincerely, Margaret Wanjiru.
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    Live Chat Software
    Customer Relationship Management
    Customer Service
    Error Detection
    Microsoft Office
    Typing
    Administrative Support
    Bookkeeping
    Customer Support
    Internal Auditing
    Data Entry
    Accounting Basics
    Intuit QuickBooks
  • $10 hourly
    i am a freelancer who has worked with people therefore i have patience, keep time, pay attention to detail
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    Data Entry
    Typing
    Audio Editing
    Customer Service
    Customer Care
  • $3 hourly
    I am writing to express my strong interest at your company, as advertised. With my extensive experience in customer service, coupled with my passion for providing exceptional support, I am confident in my ability to contribute to your team's success. I have a proven track record of delivering outstanding customer experiences while achieving. Throughout my experience in customer service roles, I have developed exceptional interpersonal and communication skills, allowing me to build strong rapport with customers and provide solutions to their inquiries and concerns effectively. In my most recent position, I consistently exceeded customer satisfaction goals through my attentive listening, patience, and ability to empathize with customers' needs. By actively identifying opportunities to upsell and cross-sell relevant services, I consistently achieved top performance within my team. My dedication to understanding customer pain points and tailoring solutions has resulted in a high rate of customer retention and referrals. Furthermore, I am highly adept at utilizing various customer relationship management (CRM) software and possess excellent problem-solving skills. I thrive in fast-paced environments and am comfortable handling multiple tasks simultaneously, ensuring that each customer receives prompt and efficient service. I am particularly drawn to your company's reputation for delivering services, as well as its commitment to providing a positive customer experience. I am impressed by the company's values, innovative approach, and dedication to fostering a supportive and collaborative work environment. I believe my skills and passion align perfectly with the company's goals, and I am eager to contribute to the company's continued growth. Thank you for considering my application. I would welcome the opportunity to discuss how my qualifications and enthusiasm make me an ideal candidate for the position at your company. I have attached my resume for your review, and I look forward to the possibility of interviewing with you. Thank you for your time and consideration.
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    Video Annotation
    Data Annotation
    Image Annotation
    Data Entry
    Data Model
    Social Customer Service
    Phone Support
  • $12 hourly
    I have 7 years experience in business development executive with a passion for virtual assistance. Here's what I offer: • Business Development: Experienced in driving revenue through strategic planning, email support, LinkedIn, HubSpot, marketing and client relationships. • Virtual Assistance: Ready to apply my organizational skills and adaptability to support administrative tasks. Excited to contribute to your success. Best regards, Mercy
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    Sales Call
    Virtual Assistance
    Inbound Marketing
    Outbound Call
    Outbound Sales
    Social Customer Service
    LinkedIn
    Email Support
    HubSpot
  • $5 hourly
    Are you seeking meticulous transcription services with or without timestamping? Look no further! As a skilled transcriptionist experienced in various transcription software, I ensure accurate and timely transcriptions tailored to your needs. From general to medical transcription, I handle diverse content with precision and efficiency. In addition to transcription, I excel in customer support and customer experience research, committed to ensuring 100% satisfaction for your clients. As a virtual
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    Administrative Support
    Virtual Assistance
    Customer Satisfaction
    Customer Experience Research
    Customer Support
    Medical Transcription
    General Transcription
    Transcription Software
    Transcription Timestamping
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