Upwork home
Sign up
Secondary

Hire the best Helpdesk Specialists in Abuja, NG

Check out Helpdesk Specialists in Abuja, NG with the skills you need for your next job.
Hire freelancers
  • $19 hourly

    • 5.0/5
    • (2 jobs)
    A Windows & Exchange Server expert with 12+ years strong experience managing server infrastructure and data-center operations across Windows and Linux Platforms. I effectively plan, install, configure, optimize and troubleshoot IT infrastructure to achieve high availability and performance. I have proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. I am a skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Highlights of IT Skills System Administration: Windows Server 2003/2008/2012/2016/2019 Project Management Technical Support Help Desk Systems Installation Virtualization: VMWare Esxi/ Microsoft HyperV Datacenter planning Messaging: Microsoft Exchange 2003/2007/2010/2013/2016 Microsoft365
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Technical Support
    Desktop Support
    Microsoft Exchange Online
    Microsoft Outlook
    Customer Service
    Virtualization
    System Administration
    Microsoft Active Directory
    Windows Server
    Office 365
    Microsoft Azure
    Microsoft Exchange Server
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    I am a skilled professional with expertise in email management, appointment setting, live chat support, and virtual assistance. I excel in organizing and managing email correspondence, coordinating appointments with precision, and providing real-time support via live chat. As a virtual assistant, l offer comprehensive support across various tasks, ensuring seamless operations and high-quality customer service. My strong organizational skills and effective communication enable me to handle multiple responsibilities efficiently and enhance client satisfaction With a stable network connection and a quiet environment, I am well-equipped to handle remote tasks efficiently, Living alone in my apartment ensures minimal distractions, allowing me to maintain focus and deliver exceptional results. My additional service offered: ✅Customer support ✅Appointment Scheduling ✅Helpdesk ✅Administrative support ✅Order processing ✅ Phone support ✅Online chat support ✅Zendesk ✅Virtual Assistant ✅ Emails management ✅ CRM management ✅ live chat
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Cold Calling
    Scheduling
    Administrative Support
    Calendar Management
    Proofreading
    Email Management
    Customer Support
    Appointment Scheduling
    Virtual Assistance
    Zendesk
    Online Chat Support
    Phone Support
    Order Processing
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Hello! I am a versatile and dedicated professional specializing in Customer Service, IT Support and Virtual Assistance. With a strong background in customer-focused roles and technical skills, I thrive in helping businesses build lasting relationships with their clients while ensuring smooth operations and exceptional support. Why Choose Me? Customer Service: I bring expertise in managing customer relationships, driving retention, and improving client satisfaction. Proficient in tools like HubSpot, Slack, Freshdesk, Zendesk, and Asana, I ensure customers feel valued and empowered to achieve their goals with your products or services. IT Support Specialist: With a growing foundation in IT support, I provide timely troubleshooting and end-user assistance to keep your business running smoothly. My problem-solving skills ensure that technical challenges are resolved quickly and effectively. Virtual Assistant Extraordinaire: I am organized, detail-oriented, and proactive. From managing schedules and handling administrative tasks to providing exceptional customer service, I make your day-to-day operations seamless and stress-free. Experience That Counts With a rich professional history, including roles as a Transaction Officer, School Administrator, and Child Protection Monitor for an NGO, I bring a unique blend of skills in organization, communication, and stakeholder management to every project I undertake. What I Offer Building and nurturing strong client relationships Technical troubleshooting and IT support solutions Administrative excellence and time management
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Customer Service
    Loom
    Zendesk
    Asana
    Trello
    Freshdesk
    Slack
    HubSpot
  • $10 hourly

    • 4.8/5
    • (2 jobs)
    Experienced Technical Support Specialist with expertise in Microsoft 365 Support support, dedicated to providing technical assistance and top-notch customer experience. Over 3 years of experience. Expertise: -Technical support -Troubleshooting -Cloud Computing -Microsoft 365 Suite -Azure Active Directory -Excellent communication and problem-solving skills Proficient in: Hardware and Software Troubleshooting, Networking , Exchange Online, SharePoint Online, Teams and OneDrive Let's connect and take your business to the next level!
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Time Management
    Problem Solving
    Communications
    Microsoft Exchange Online
    Microsoft Teams
    Microsoft SharePoint
    Microsoft Intune
    Office 365
    Technical Support
    Phone Support
    Online Chat Support
    Customer Support
  • $8 hourly

    • 0.0/5
    • (1 job)
    A Virtual Assistant who is hungry for Success. Are you searching for a virtual assistant that can juggle multiple tasks, stay organized, pay attention to details and be a customer-centric representative? Stop scrolling and look at my portfolio As a skilled Virtual Assistant, I specialize in keeping your calendar organized, ensuring you never miss an important meeting or deadline. From handling administrative support to scheduling appointments to coordinating meetings, managing itineraries and customer Support. I’m here to help you save time so you can concentrate on leading your business to success. My Core Skills 📅 Calendar Management 📞 Appointment Scheduling 📧 Email Management 🛫Travel Coordination 💼 Meeting Coordination 📝 Task Prioritization 💻 Document Management 📈 Customer Retention 💼 Sales & Negotiation 🗂 Project Assistance 🤝 Client Communication 📈 Reporting & Analytics My Core Tools 📅 Google Calendar: Expertly managing your schedule and appointments. 📧 Microsoft Outlook: For seamless email and calendar management. 💬 Customer Ticket Management: Zendesk, Freshdesk, Intercom, ZohoDesk, Hubspot 🖥 Data Entry: Google Sheets, Microsoft Excel 🗓️ Project Management: Trello, Asana, Monday.com, Clickup, Jira, Project Libre, Basecamp 💻 Automation & Integration: Zapier 📑 Evernote: Managing notes and to-do lists with precision. 🗃 Dropbox: Secure file storage and sharing to keep your documents safe. 🖥 Slack: Facilitating smooth communication within your team. 📞 VoIP Systems: Skype, Google Meet, Teams, Zoom, Slack, OpenPhone, Numero 🛒E-commerce: Shopify, Etsy, BigCommerce, WooCommerce, and DropShipping 🌍 Zoom: Setting up and managing virtual meetings effortlessly. 🛫 Expedia: Coordinating travel plans and bookings efficiently. 📧 Gmail: Managing your email communication effectively. 🧭 I am available for: 🚀 Long-term contracts 🚀 Short-term contracts 🚀 Hourly contracts 🚀 Fixed contracts Whether you need efficient administrative support, client support, seamless communication, appointment setting or strategic sales management, I am here to help your business thrive. 📌 To Get Started; Feel free to send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐦𝐞 𝐧𝐨𝐰” and let's work together to achieve your goals and take your business to the next level. My name is Julie Ochua and it will be my immense pleasure to work with you🤝
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    End User Technical Support
    Technical Support
    Project Management
    Administrative Support
    Virtual Assistance
    Social Media Management
    Appointment Setting
    Lead Generation
    Sales
    Customer Support
    Customer Care
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    I am a certified ITIL4 Foundation to ensure the delivery of service. I possess a wide range of skills in systems installation, configuration, upgrading, and maintenance for system optimum performance
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Microsoft Azure Administration
    Office 365
    Technical Support
    Microsoft Windows
  • $10 hourly

    • 5.0/5
    • (1 job)
    Hello, I'm Jerry, an experienced Virtual assistant and Customer care representative with a solid background in Customer service delivery, Client support and IT support and Site administration. I have years of experience working remotely as a Customer care representative, Site administrator, Executive assistant and Data officer. I have over the years developed skills that has helped me succeed in my role as a Virtual assistant including the use of software tools like Hubspot and slack. I use my expertise in Social media management to create a well integrated brand identity across social media channels. My proficiency in the use of design tools like Canva, video editing tools like Capcut, Adobe Premier pro also support my performance as a virtual assistant. I also have a good and practical understand of managing teams, groups and assigning user privileges using Microsoft 365, Slack and other Team management software. I have obtained the Introduction to Cybersecurity course certificate from Cisco Skills and also the Qualys vulnerability management training that has deepened my skills in offering technical IT related support to Clients remotely
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Incident Management
    Office 365
    Microsoft 365 Copilot
    Risk Assessment
    NIST Cybersecurity Framework
    Network Administration
    Cybersecurity Monitoring
  • $7 hourly

    • 0.0/5
    • (2 jobs)
    Are you in need of a versatile Virtual Assistant who can help respond to your emails appropriately? Do you have a backlog of calls and emails with no one to attend to them? Do you have a project and need someone to assist with the planning and coordination? Search no further, you are at the right place. My name is Theresa Mbanugoh. I have six (6) years of experience in customer service. I bring a well-rounded skill set as a Virtual Assistant focused on delivering exceptional support and efficiency. I have a driven personality and provide personalized assistance to help achieve your business goal. I have meticulous attention to detail, ensuring all tasks, from managing schedules to preparing reports, are handled accurately and professionally. With a focus on confidentiality and trustworthiness while maintaining a customer-centric approach that enhances your satisfaction and upholds your business reputation. Over the years, I have gathered the following skills: ✅Calendar management ✅Email management ✅Data entry & Research ✅Travel research and booking ✅Expense tracking ✅Stakeholder Management ✅People skills, and collaboration With a strong background in customer service, I will bring a deep understanding of client needs and a dedication to delivering exceptional support. My wealth of experience managing inquiries, resolving issues, and maintaining positive relationships equips me to handle communication with professionalism and care. I am also highly skilled at cross-selling products and services and increasing your business revenue. I have provided outstanding services to my clients using the following tools: ✅ Google Suite ✅ Office 365 with Outlook CRM ✅Slack ✅Zendesk ✅Monday.com ✅Zoho CRM ✅HubSpot ✅Gorgias Thank you for exploring my profile. I am available for a free 30-minute meeting to discuss further how I can greatly assist you. Looking forward to working with you! 🚀
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Google
    Asana
    Email Support
    Report Writing
    Travel Itinerary
    Calendar Management
    Data Entry
    Project Management
    Research Methods
    Technical Support
    CRM Software
    Time Management
    Problem Solving
    Communication Skills
  • $20 hourly

    • 0.0/5
    • (2 jobs)
    I am an IT specialist with experience in designing, configuring and administering network systems. Whether you’re a small business or an enterprise, I can help adapt technology to your business needs. > I’m experienced in using the following: OSPF, EIGRP, BGP protocols to make sure your network converges in no time. Network monitoring and administration. Python and Microsoft Powershell for scripting. Project Management using tools like Bizagi and Microsoft Project with the help of agile methodologies.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Zabbix
    Network Security
    Linux
    Network Administration
    Microsoft Windows PowerShell
    Microsoft Azure
    Network Engineering
    GitHub
    Technical Writing
    Cloud Computing
    VMware Administration
    Cybersecurity Management
    Project Management
    Wireshark
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Are you looking for a skilled virtual assistant who can provide top-notch IT support and exceptional customer service? You have come to the right place. I offer a comprehensive range of technical services, including: Technical Support: - Desktop troubleshooting - Software installation and configuration - Computer tune-ups - Virus removal and malware protection - Windows update assistance - Networking setup and troubleshooting - Email troubleshooting - Hardware diagnostics and repairs Virtual Assistant Services: - Administrative tasks (e.g., scheduling, email management, data entry) - Online research and data collection - Customer support and communication (e.g., responding to inquiries, providing technical assistance) - Project management and coordination Proficient in: Microsoft Office Suite Google workspace Office 365 Zendesk Trello I am a self-motivated and results-oriented professional with a strong ability to learn new technologies quickly. I am dedicated to providing exceptional customer service and finding efficient solutions to technical challenges. Let's discuss how my skills can benefit your business. Best Regards
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    General Transcription
    Customer Support
    Customer Relationship Management
    Order Processing
    Administrative Support
    Data Entry
    Phone Communication
    Zendesk
    IT Support
    Troubleshooting
    Phone Support
    End User Technical Support
    Email Support
  • $8 hourly

    • 4.2/5
    • (1 job)
    I can do any kind of job as long as you provide the instructional documents/videos of how everything works. I am a fast learner and willing to work full-time and for the long term. MY SKILLS... ✓ Able to type 45 words per minute. ✓ Great attention to detail. ✓ Positive attitude. ✓ Highly organized. ✓ I can work alone or cooperate with a team. ✓ Follow instructions and fast learner. ✓ Can identify problems and solutions. ✓ I take responsibility for my work and don't need to wait to be told what to do. ✓ Good listening and communication skills. ✓ Reliable, flexible, loyal, hardworking, dedicated, honest, patient, and trustworthy. ✓ Always on time and with no absences when it comes to working. I USUALLY WORK WITH... - Data Entry, Web Research - Customer Service / Support - Email / Ticket / Chat Support - Virtual Assistant I HAVE KNOWLEDGE IN USING... - Microsoft Word, Excel, Powerpoint - Google Docs, Google Spreadsheets, Google Slides - Dropbox, PDF - WhatsApp, WeChat - Skype, Slack, Discord - Asana, Trello, Monday - Zendesk, Freshdesk I can work up to 40 hours a week (Monday through Friday or on weekends if required). Thank you for visiting my profile!
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Data Analysis
    Data Scraping
    Typing
    Microsoft Office
    Data Processing
    Sales Leads
    Customer Support
    Data Entry
    Online Chat Support
    Email Support
    Order Processing
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Hi there, I’m someone who genuinely enjoys helping people and making their day a little easier through great customer service. With over 2 years of hands-on experience helping clients through phone, email, and live chat. I’ve handled thousands of customer inquiries, averaging over 2,000 per month, and I’m proud to say I’ve maintained a 95% customer satisfaction rate. I thrive on solving problems and delivering solutions. Whether it’s offering technical support, troubleshooting issues, or resolving concerns, I’m able to resolve 90% of customer issues on the first contact, saving time for both the customer and the business. I’m also well-versed in using tools like Salesforce and Zendesk, where I’ve managed over 10,000 support tickets, resolving 98% within the agreed timeframes. I enjoy working closely with clients to help them get the most out of products or services, and my upselling and cross-selling efforts have increased conversion rates by 20%. What I truly value in customer service is building strong, lasting relationships. I maintain an average response time of just 3 minutes, helping to reduce wait times by 40%. Plus, with my experience in multilingual support, I’ve helped businesses boost repeat customer interactions by 15%. If you're looking for someone who genuinely cares about your customers and is committed to delivering fast, friendly, and effective service, I’d love to chat and see how I can support your business.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Customer Retention
    Call Center Software
    Product Knowledge
    Salesforce
    Live Chat Software
    Problem Solving
    Gorgias
    Customer Satisfaction
    Customer Onboarding
    Troubleshooting
    Email Support
    Zendesk
    Online Chat Support
    Customer Service
  • $10 hourly

    • 0.0/5
    • (3 jobs)
    I am a creative writer with many years of writing experience across a range of industries. I cover areas such as financial technology, entertainment, motivational and other emerging technologies. I have an engineering background with a Bachelor's degree in Textile Engineering. I also hold a MOOC certificate in Blockchain and Cryptocurrencies from the University of Nicosia. I have worked with various blockchain and cryptocurrency websites as a content writer, as well as several PR companies in the industry at various intervals. I go by the pen-name "Iyke Aru". I am available as a full-time writer and show unmatched commitment in delivering excellent services and keeping to deadlines. With a flexible program, I adjust easily to tasks, paying attention to details and project priorities. In a team, I am usually quiet but key in making projects tick. I deliver under pressure and can work with minimal supervision. I cherish mutual respect and sincerity of purpose, adhering to agreements is my watch word.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    OS Security
    Computer Basics
    Operating System
    Financial Writing
    Troubleshooting
    Creative Writing
    SEO Writing
    WordPress
    Content Writing
    Proofreading
    Microsoft Excel
    White Paper
    Cryptocurrency
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Specializes in chat and email support.   I'm a passionate and experienced Customer Support specialist with a knack for turning customer interactions into positive experiences. I leverage excellent communication skills and a problem-solving mindset to efficiently handle inquiries, troubleshoot issues, and ensure customer satisfaction. Here's what I can do for you: Ticketing System Management: Manage your ticketing system efficiently, prioritizing issues and ensuring timely resolution. Email & Phone Support: Provide prompt and professional responses to customer inquiries via email, phone, and live chat. Customer Satisfaction Surveys & Analysis: Conduct surveys, analyze feedback, and identify areas for improvement in the customer experience. Additional Skills: Proficient in CRM software (Gorgias), data entry, research, and calendar management. I'm a reliable and proactive customer support agent who thrives in a fast-paced environment. Let's discuss how I can elevate your customer support and free up your time to focus on core business activities! I invite you to connect with me to discuss your specific needs and see how I can be a valuable asset to your team. Hello! I’m a results-driven customer support specialist with over a year of experience in delivering exceptional service across various sectors. I have a strong background in using CRM tools like Gorgias and Shopify to manage customer inquiries, troubleshoot issues, and streamline the customer journey, all while maintaining high efficiency. Here’s a summary of my experience: Wander Plus (Intern): Responded to 500-700 customer queries and concerns daily via the Gorgias CRM tool, ensuring timely and accurate resolutions. Managed order creation, editing, refunds, and cancellations through Shopify, while also handling PayPal and Shopify chargebacks. Additionally, I conducted in-depth tracking of orders to provide customers with local courier details. Dominion City Call Center: Managed inbound calls in a faith-based environment, offering support and information to community members, with a focus on empathy and strong listening skills. National Defense College Clinic: As the first point of contact for patients, I managed check-ins, appointments, and record-keeping, ensuring smooth operations in a busy hospital environment. I’m skilled in: CRM & Ticketing Systems: Efficiently responding to high volumes of customer queries (500-700 per day) using platforms like Gorgias and Shopify. E-commerce Support: Creating, editing, refunding, and canceling orders, as well as managing chargebacks, to ensure a seamless customer experience. Order Tracking & Logistics: Conducting detailed order tracking and providing customers with accurate local courier information. If you’re looking for a proactive, detail-oriented, and customer-focused professional who can handle large volumes of inquiries while maintaining high-quality service, let’s work together! I’m committed to helping you provide the best possible experience for your clients. This version highlights your skills, experience, and ability to manage high volumes of customer interactions, which is perfect for Upwork clients seeking strong customer support capabilities.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Client Management
    Zendesk
    Customer Support
    Ecommerce
    Gorgias
    Order Management
    Google Sheets
    Shopify
    Customer Satisfaction
    Order Tracking
    Online Chat Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Helpdesk Specialist near Abuja, on Upwork?

You can hire a Helpdesk Specialist near Abuja, on Upwork in four simple steps:

  • Create a job post tailored to your Helpdesk Specialist project scope. We’ll walk you through the process step by step.
  • Browse top Helpdesk Specialist talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Helpdesk Specialist profiles and interview.
  • Hire the right Helpdesk Specialist for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Helpdesk Specialist?

Rates charged by Helpdesk Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Helpdesk Specialist near Abuja, on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Helpdesk Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Helpdesk Specialist team you need to succeed.

Can I hire a Helpdesk Specialist near Abuja, within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Helpdesk Specialist proposals within 24 hours of posting a job description.

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.