9 Best Helpdesk Specialists For Hire In North Carolina

Check out Helpdesk Specialists in North Carolina with the skills you need for your next job.

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$110 hourly
- 4.9/5
- (29 jobs)
Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.

Helpdesk
People Management
Help Scout
Startup Consulting
Project Management
Product Onboarding
Knowledge Management
Documentation
Startup Company
Ticketing System
Performance Management
User Experience Strategy
Intercom
Customer Experience
Business Operations
Product Support
Business Planning & Strategy
Zendesk
$35 hourly
- 4.9/5
- (15 jobs)
I bring 20+ years of administrative experience helping small businesses and non-profits grow and become more efficient. Tasks within my scope include: - Writing website, blog, email campaigns, and social media content - Basic graphic design of marketing materials - Creating process systems and documents (SOPs) - Basic website development or maintenance (Wix, Shopify) - Social Media management - Data entry - Email management Non-profit: Annual Reports, Budget creation, grant templates, board recruitment package, fundraising plan, strategic planning Proficiency with Excel, Publisher, Google Docs, Quickbooks, Clickup and ZenDesk. Positive, grounded and dedicated. Enjoy working with collaborative and enthusiastic teams.

Helpdesk
Article Writing
Grant Writing
Blog Writing
Project Management
Management Skills
Small Business Administration
Grant Evaluation Plan
Nonprofit
Grant Writing Consultation
Fundraising
Online Chat Support
Policy Writing
Customer Satisfaction
Customer Experience
CRM Software
Graphic Design
$25 hourly
- 5.0/5
- (1 job)
I am experienced with organization and communication. If you need anything organized, I'll be the one to do it. I can also help with some other tasks that can take the load off of you. I'm a pretty fast learner so just tell me what you need done. I currently work a full time job as well so just seeking a flexible work schedule. I can work everyday if needed once I get off my other job and also weekends.

Helpdesk
Error Detection
Proofreading
Customer Service
Online Help
$35 hourly
- 0.0/5
- (0 jobs)
I'm an experienced automation developer. I use my knowledge of Robotic Process Automation to optimize processes, reduce manual tasks, and drive efficiency. I have over 300 hours of hands-on experience and a track record of building 10+ bots/projects. I also do live chat and help desk for growing and established small businesses. If you need help providing world-class live chat assistance and customer service I can help you out. - Business analyst - RPA - Pre-sales live chat - Post-sales live chat - Regular communication is important to me, so let's keep in touch - Positive energy, calming tone

Helpdesk
Nutrition
Sports
Emotion Recognition
UiPath
Robotic Process Automation Software
HelpDocs
Help Desk Software
Help Desk Technology International ServicePRO
Live Chat Software
Data Collection
Customer Service
Emotional Tone
Online Chat Support
$50 hourly
- 0.0/5
- (0 jobs)
Dedicated IT professional with over a decade of experience in technical support, network management, and customer service. Skilled in troubleshooting hardware and software issues, maintaining network infrastructure, and providing exceptional user support. Proven track record of successfully managing teams and ensuring smooth IT operations.

Helpdesk
Virtual Assistance
Remote IT Management
Microsoft Outlook
Computer Operating System
Computer Assembly
Computer Maintenance
Employee Onboarding
Microsoft Teams
Microsoft Intune
Office 365
System Administration
Help Desk Technology International ServicePRO
Customer Support
Microsoft Active Directory
$20 hourly
- 5.0/5
- (2 jobs)
Hello! I've been in the customer service path literally my entire career and I love to serve and help customers in either English or Portuguese, I bring excellence into whatever I do. Experience with hotel operations both on the front desk and on the phone on a call center environment. Experience with help desk, in person, on the phone and through online chat. Experience with teaching English as a second language to kids, teen and adults. Attention to detail, listening to recordings and transcription within compliance. Experience freelancing in bilingual gigs that require translators. I'm here to help you!

Helpdesk
Event, Travel & Hospitality Software
Lifestyle & Travel
Aviation
Smartphone
Teaching English
Language Instruction
Telephone
Compliance
Teaching
Computer
Online Help
Portuguese
English
$17 hourly
- 5.0/5
- (0 jobs)
What I Offer: Microsoft Office Mastery: From crafting polished documents in Word to creating dynamic presentations in PowerPoint and managing complex data in Excel, I excel at leveraging the full suite of Microsoft Office applications to meet diverse project needs. Template Design & Customization: Need professional templates for your documents, spreadsheets, or presentations? I've got you covered! I design and customize templates tailored to your unique requirements, ensuring consistency and professionalism across all your materials. Windows Troubleshooting & Optimization: As a Windows aficionado, I possess a deep understanding of the operating system's intricacies. Whether you're facing technical glitches, need system optimizations, or want to enhance security measures, I provide comprehensive Windows support to keep your systems running smoothly. Training & Consultation: Empowering others with the skills they need to succeed is my forte. I offer personalized training sessions and consultation services to help individuals and businesses maximize their productivity using Microsoft Office tools and Windows platforms.

Helpdesk
iPhone
iOS
Windows 11 Administration
Office 365
Information Technology
$26 hourly
- 3.7/5
- (6 jobs)
Hi there, I'm Victoria. Upwork Top Rated Plus expert you've been looking for! The skills I've learned over my years of professional work are very useful to any company needing a hardworking individual that thrives on helping others. Skills: Flexible and versatile. Proven multi-tasking skills. Organizational abilities. Poised and competent. Demonstrates the ability to easily transcend cultural differences. Thrives in deadline-driven environments. Magnanimous interpersonal, communication and relationship-building skills. Listens attentively, communicates persuasively and follow through diligently. My experiences have included: Interfaced with customers via inbound and outbound calls, chat and emails Attentively listened to customer needs and concerns; demonstrated empathy Collected pertinent information and disseminate that information to responding units and agencies. Effectively communicated with team members and team leaders to ensure high quality and timely expedition of requests. Sales Support and Administration in Telecom Skills: Windows - Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook) 90wpm Calyx Point, Empower, and Encompass Mortgage Software, Velocify, Reverse Vision, Slack, Shopify,

Helpdesk
Data Entry
Ticketing System
Email Support
Online Chat Support
BigCommerce
3CX
Microsoft Excel PowerPivot
Microsoft PowerPoint
Slack
Encompass
Adobe Business Catalyst
Microsoft Outlook
Microsoft Access
$30 hourly
- 0.0/5
- (1 job)
I'm a well-educated, disabled freelancer with proficiency in medical research, financial research, technical support and executive assistance. I have experience in information technology, medical and financial work across multiple sectors (Corporate, Municipal Government, Federal Government, Small Business, Non-Profit). I'm efficient and dedicated to making your life easier.

Helpdesk
Slack
Office 365
Tech & IT
Technical Writing
Information Technology
Customer Service
Database Management System
Copy Editing
Online Help
Writing
Database
Microsoft Teams
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