11 Best Helpdesk Specialists For Hire In Pennsylvania

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$55 hourly
- 5.0/5
- (4 jobs)
Hello and thank you for your consideration. I am an exceptional multidisciplinary administrator with several years of professional experience in Operations Management, Helpdesk Management, Customer Success and Support, Project Management, Training and Onboarding, Business Analysis and Project Planning, and Interdepartmental Coordination. From May 2022 to September 2023, I was Helpdesk Manager at Asemio LLC in Tulsa, supporting clients in public health and human services, and non-profit sectors. Originally scoped here on Upwork as a 3-6 month engagement, my contract transitioned to a direct hire position lasting 16 months. At Asemio I was responsible for a wide range of tasks: -Helpdesk Management: support ticket triage, coordination, communication, resolution. -Customer Success: Monthly updates/reviews, development demo, prioritization. -Project Management and Planning: discovery, research, coordination, scheduling. -Tier 1 support: technical assistance, escalations, resolutions. -On-call Salesforce Admin for 17 Clients using Salesforce CRM systems. -Quality Assurance Testing: Database, Case Management, Salesforce CRM development Before I began looking for contract work here on Upwork, I was Customer Success and Operations Manager at Multivista in Western Pennsylvania for five years. Skills and responsibilities at Multivista: -Single point of contact for the territory. -Extensive Client coordination and communication for scheduling. -Data entry and data QC. -Technical support. -Contract deliverable audits and quality assurance. Achievements: -$4 million in contracts fulfilled -2200 site visits scheduled -over 1.5 million photos uploaded to 250 project contracts Additional attributes: -Adaptable, resilient. -Detail oriented, methodical, analytical. -Patient, understanding and empathetic. -Self starter, autonomous, reliable. Are you looking for an enthusiastic, analytical, strategic, problem solver with years of expert experience in a wide range of professional fields? I am excited to offer my array of skills here on Upwork. Please reach out if you are interested in working with me, I look forward to joining your team.

Helpdesk
Technical Writing
Office Administration
Virtual Assistance
Scheduling
Project Management
Customer Service
Technical Support
Management Skills
Software Testing
Software QA
Business Operations
Quality Assurance
$90 hourly
- 0.0/5
- (0 jobs)
Senior Engineer focusing on Cloud, DevOps, Automation TOP SKILLS: Cloud: AWS: Managing accounts, RDS, IAM, S3, VPC, EC2, CloudFormation. Limited: Azure, GCP OS: Linux Red Hat 6-7, Oracle Linux 7,8. Past: CentOS, Fedora, Gentoo, Ubuntu Windows: Windows Servers 2008, 2016-2019 and Desktops 7-10 Scripting: Bash, PowerShell, yaml Limited: Python, Java Hardware: HP and DELL: DL360, 380, 460, 620 G3-G10, OA C7000 PE 610/710/815. SAN: PURE, UCS 220 M4, M5s, M7s Software: VMWare: 5-7, SQL: MS SQL Server 2008, 2016 Automation/CICD: Jenkins, Ansible, GitHub, Intersight Cloud Orchestrator. Limited: Puppet, Chef, vRA Containers: Docker, Kubernetes

Helpdesk
Desktop Support
VMware Administration
Linux System Administration
Network Monitoring
Mac OS X Administration
Microsoft Active Directory
Windows Server
$45 hourly
- 0.0/5
- (1 job)
I thrive on helping customers understand and utilize technology by providing simple explanations for complex situations. Excellent oral and written communications put customers at ease and provide clear information and solutions. My strong technical background is supplemented by quickly learning new systems and techniques. Documenting my work provides customers with ongoing reference materials.

Helpdesk
iOS
Incident Management
macOS
Microsoft Windows
$36 hourly
- 0.0/5
- (0 jobs)
Objective To continue my IT career by securing a position of long term employment with a reputable company.

Helpdesk
Computer Systems Engineering
Network Administration
Network Penetration Testing
Nintex
Malware Removal
Kali Linux
Computer
Linux
Computing & Networking
Computer Network
Customer Service
$75 hourly
- 0.0/5
- (1 job)
I've been in the technology field since 2003, and have been an enthusiast since my first computer, a Packard Bell 386 that my parents bought back in 1990. I have worked nearly my entire adult career in the SMB (small medium business) consulting and support space. My company is a MSP (managed service provider). I have 2 veteran partners in our company and I'm always open to new opportunities. Please let me know if I can help you.

Helpdesk
Server Administration
Cisco Certified Network Professional
Desktop & Laptop Support
3CX
Microsoft Hyper-V Server
VoIP PBX
Ubiquiti
Server Operating System
Network Administration
Remote IT Management
Server & Virtualization Software
Microsoft Windows
Office 365
$20 hourly
- 5.0/5
- (1 job)
I am an enthusiastic, reliable and detail oriented. I have excellent customer services skills over phone, email, chat support and Helpdesk (Freshdesk). I have a background in customer support and I am skilled in addressing inquiries with empathy and efficiency. I communicate clearly and solve problems promptly, contributing to improved processes and customer experiences.

Helpdesk
Slack
Communication Etiquette
Email Communication
Administrative Support
Email Support
Live Chat Software
Phone Support
English to Spanish Translation
Customer Service
Data Entry
Microsoft Word
Microsoft Excel PowerPivot
$30 hourly
- 0.0/5
- (0 jobs)
Dedicated and responsible professional who approaches work with a strong sense of commitment. Possesses a helpful and service-oriented attitude, always ready to assist those in need. Proficient in various computer technologies and stays updated with the latest advancements. Committed to personal growth and continuous improvement in both professional and personal capacities.

Helpdesk
Data Analysis
Sales & Marketing
IT Support
International Development
Ecommerce
Management Skills
Business Management
System Security
Ecommerce Website Development
Ecommerce Website
$20 hourly
- 5.0/5
- (2 jobs)
For the last two years I have been working along side a start up company to design and test a new system for health care in the home. While I have been doing this I have learned and built strong skills in communication, software testing, software design, and training client/employees. I have also built stronger skills in securing networks, computers, and running internal security audits to review risks from the inside of a company.

Helpdesk
Static Testing
Beta Testing
Test Results & Analysis
Software
Microsoft Virtual Server
Software QA
Testing
Software Testing
Alpha Testing
$25 hourly
- 0.0/5
- (0 jobs)
Just finished a help desk manager position. I have A+, Network+, Server+, Security+, Cloud+, and Microsoft Security Fundamentals.

Helpdesk
Desktop Support
$30 hourly
- 0.0/5
- (0 jobs)
I propelled a marketing agency's website from Google's 25th rank to dominating the first page using a comprehensive strategy. This involved meticulous steps like error detection, analytics-driven optimizations, HTTPS integration, and extensive content enhancement. Notable efforts included streamlined navigation through internal linking, strategic backlink audits, meta description and alt tag optimizations, and rigorous testing of site speed and mobile responsiveness. I also ensured timely updates to plugins, themes, and sitemap, along with effective link building. As a result, the website now stands as a beacon of online visibility and credibility, showcasing my adept management of digital assets.

Helpdesk
Computer Network
SEO Strategy
Network Administration
Data Entry
Web Design
Customer Support
WordPress
Database Design
Windows Server
End User Technical Support
$15 hourly
- 5.0/5
- (5 jobs)
JOHN ANTHONY WOODS-HUTCHINS Slatington, PA 18080 | 484-330-1677 | JohnAnthony.WoodsHutchins@Gmail.com Professional Summary Operations manager with experience in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain executive and client feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Skills ● 101 WPM typing speed. ● Knowledge of multiple BPO software such as Heat, Core (Apple Internal), Zoho, Salesforce, Zendesk, Dizzion, AWS, Okta, Nice, Jira, Genesys, Avaya, CSS, Service Now, Bold and more ● Microsoft Office, Sharepoint, and G-Suite knowledge and experience ● Communication and leadership courses and development ● Onsite and remote free-lance services (Upwork) ● Remote learning (Coursera, Skillsoft, Edx, Alison, Testout) ● Active Directory & Workday experience ● Google IT certification (A+, Networking+, Security+ And Sysadmin equivalent) ● Virtual machine (Vmware, VirtualBox, Citrix) experience ● Perfect attendance (3 Years) Work History Team Experience Coordinator-Supervisor to Operations Manager 04/20 to current Activus Connect ● Communicate company goals, safe practices, client expectations and deadlines to a three teams of different clients. ● Focus on improvement of behaviors and communication by monitoring QA’S, SLA’S, and Csat’s and Kpi’s. ● Consistent client satisfactifation of six different businesses throughout 2022/2023. ● Employee Satisfaction of 95% or higher on all projects with encouragement of top performance and high morale. ● Weekly business reviews for all clients in the result of KPI and QA improvement. ● Oversee day-to-day operations from agent level to supervisors and client partners. ● Engage with multiple departments for financing, payroll, recruiting, H.R. and quality assurance needs of the success of each project on a weekly basis. ● All client programs/projects KPI and QA exceeded client expectation within three months of launch. ● Daily engagement with executive leadership for new and existing client needs. ● Provide inspired leadership to all within the organization. ● Develop, implement and review operational policies and procedures (Example: Incentive, Attendance Policy) T4 Advisor-Supervisor 02/18 to 03/20 Apple – Remote ● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand. ● Maintained compliance with company policies, objectives, and communication goals. ● Oversaw T1 IOS and Mac advisors by actively communicating project information, remedying issues, and delivering positive feedback. ● Authored articles and entries for T1 problem resolutions. ● Managed high levels of call flow and responded to the technical support needs of customers. ● Documented all support interactions in the internal system for future reference and addition to the knowledge base. ● Maintained high tech support standards for quality and productivity metrics. ● Worked with Engineering on reported errors and bugs on newly released software. ● Provided guidance, instruction, direction, and leadership to both a team of 10-20 individuals and new hires. Mis Computer Technician/Help Desk Analyst 10/2015 to 02/2018 Kidspeace ● Provide 2nd-level support for end-user issues across the United States. ● Provide technical assistance in the design, installation, and support of hardware, software, and telephony systems. ● Setup and distribution of PC hardware/software, network applications, and related services. ● Maintain networking devices such as servers, routers, printers, and access points. ● Troubleshoot and resolve PC/MAC hardware/software, printers, and network-related tasks. ● Development and maintenance of help-desk IT service documents and wiki-based procedures for first-level support. ● Update and maintain inventory of hardware and software components. ● Communicate and maintain professional relationships with third-party clients. ● Trained new and experienced users in various software applications and proper procedures. ● Main point of contact for the MIS computer technician role. ● Assist online and over-the-phone support with a 30-minute turn-around time. ● 24/7 365 rotation per bi-weekly for help desk assistance Education and additional activities Business Studies in Computer Information Technology 2015-2016 Southern New Hampshire University - New Hampshire Coursera/Google Certifications. 2020-Present IT Security 03/2021 GPA: 3.8 Technical Support Fundamentals 10/2020 GPA: 3.9 System Administration and IT Infrastructure services 05/2020 GPA: 3.8 Google I.T. Networking certification 8/10 GPA:3.7 Operating Systems (Windows and Linux) certification 12/2021 GPA:3.8 Committee member for Friedens U.C.C.

Helpdesk
Microsoft Office
Computer Hardware Installation
Microsoft Excel
Computer Maintenance
Customer Service
Data Entry
Customer Support
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