Hire the best Helpdesk Specialists in Angeles City, PH
Check out Helpdesk Specialists in Angeles City, PH with the skills you need for your next job.
- $15 hourly
- 5.0/5
- (6 jobs)
Proven track record of being an Incident Manager for IT Managed Services, Customer Success for SaaS with previous experience as Technical Writer, IT Service Desk and Network Engineer Support. Technical Writer: my role is to create clear, concise, and accurate documentation for various technical projects. I have experience working with both hardware and software, as well as collaborating with cross-functional teams to ensure the documentation meets the needs of all stakeholders. In my previous roles, I have written user manuals, installation guides, and standard operating procedures for both internal and external use. I have a strong understanding of technical concepts and the ability to translate them into easy-to-understand language for non-technical audiences. I am dedicated to ensuring that all documentation is up-to-date and accurate and I am committed to producing high-quality documentation that meets the needs of both technical and non-technical audiences. IT Service Desk: I worked as part of an IT Service Desk team, where I was responsible for providing technical support and assistance to end-users who were experiencing issues with IT services or products. I helped troubleshoot and resolve technical issues, provided guidance and support, and tracked and reported on service requests and incidents. Incident Manager: In my role as an Incident Manager, I oversee the process of responding to IT incidents, including identifying, categorizing, prioritizing, and resolving incidents in a timely and efficient manner. I used ITIL guidelines and recommendations for managing IT services and processes, including incident management, problem management, change management, and service level management. Network Engineer Support: I worked as a Network Engineer Support personnel, where I ensured that the organization's network infrastructure was operating smoothly and efficiently. I monitored network performance, troubleshooted issues, implemented changes and upgrades, and maintained network security. Service and Project Coordinator: I am closely coordinating and managing service requests and incidents with the Service Desk personnel. I ensured that incidents were assigned to the appropriate teams and resolved in a timely manner. I also provided regular status updates to stakeholders and tracked metrics related to service delivery. As a Project Coordinator, I was responsible for planning, executing, and monitoring IT projects to achieve specific goals and objectives. I worked closely with stakeholders to define project scope, develop timelines and budgets, assign resources, and ensure that project deliverables met quality standards. My IT project management experience includes overseeing the implementation of new IT systems, software, or infrastructure. As a Customer Success professional, my primary goal is to ensure that our customers have a positive and fulfilling experience with our products or services. I take a proactive approach to understand their needs and work closely with them to achieve their desired outcomes. One of my key responsibilities is to establish strong relationships with our customers. I aim to be their trusted advisor, someone they can turn to for guidance and support. Building this rapport is crucial for long-term success because it fosters loyalty and encourages them to continue using our offerings.
Helpdesk
Customer ServiceOffice 365Incident ManagementTechnical Support - $15 hourly
- 5.0/5
- (13 jobs)
With 11+ years of experience in IT support, systems administration, virtual assistance, and customer service, I specialize in troubleshooting, client support, and optimizing IT workflows. I have worked with various SaaS platforms, ticketing systems, and cloud solutions to ensure seamless operations for businesses. ✔ Expert in IT Support & Helpdesk (Connectwise, ServiceNow, Freshdesk, Zendesk) ✔ Proficient in O365, Active Directory, Azure Administration ✔ Skilled in Cloud Computing & System Optimization ✔ Virtual Assistance: Email & Calendar Management, Data Entry, Documentation ✔ Strong Client Communication & Problem-Solving Abilities ✔ Conversational Spanish (DELE B1 Certified) I am detail-oriented, proactive, and dedicated to delivering top-notch IT and virtual assistance solutions. If you need an expert to manage IT systems, provide technical support, and handle administrative tasks efficiently, let’s connect!
Helpdesk
Problem SolvingEnglishMicrosoft SharePointBackup & MigrationBackupEmail SupportPhone SupportBPO Call CenterMicrosoft AzureConnectWise AutomateMicrosoft Active DirectoryAcronisOffice 365Adobe Photoshop - $4 hourly
- 5.0/5
- (0 jobs)
Hi there! I'm Junafae Calara, and I'm all about making things run smoothly. Data Entry: I love diving into data and making sure everything's in order. Precision is my game, and I'm your go-to person for keeping records accurate and organized. Customer Service: Making customers happy is what I do best. I believe in clear communication, empathy, and going above and beyond to solve problems and create positive experiences. Appointment Administration: Need someone to keep schedules on track? That's my specialty. From meetings to appointments, I've got it covered to ensure everything flows seamlessly. Why Choose Me: Reliable: You can trust me to get the job done right every time. Customer-focused: I prioritize making customers happy and satisfied. Organized: I keep things in order, so you don't have to worry about a thing. Let's work together to make your data, customer interactions, and appointments a breeze. Looking forward to bringing my skills to your team!
Helpdesk
Social Customer ServiceEmployee EngagementData AnalysisEmployee TrainingGoogle ActionsComputer BasicsServerData Entry - $8 hourly
- 4.6/5
- (3 jobs)
I am Dail, Graduate of Bachelor of Science in Information Systems here in the Philippines. I am a professional Customer Support and Services Desk support for more than 4 years now, I also do creative graphic designs. Here are the tools that I am familiar to be your Rockstar Real Estate Virtual Assistant. ✅Outlook, Gmail, Slack, Skype ✅Microsoft office 365, Google Docs, Google Sheet ✅Microsoft PowerPoint, Canva, Adobe Photoshop, Figma ✅Facebook, Instagram, Twitter, LinkedIn, Twitter ✅Zendesk, Hubspot, ServiceNow ✅Avaya, Cisco Jabber ✅Box+Dice CRM And here are the services that I offer as a Graphic Designer ✅Product Design ✅Package Design ✅UI Prototyping ✅Background Removal ✅Photo enhancement ✅Logo Creation ✅Creation of Marketing Ads ✅Social Media Graphics ✅Brochures design ✅Flyers design ✅Catalogs design ✅Infographics design ✅Business Card Design I am built to work with a team, but can assure that I can finish the task individually even under pressure or with minimal supervision. I can also assure that I can resolve the issue of the client by the means of actively listening to them and with my amazing critical thinking and decision making skill.
Helpdesk
ZendeskOnline Chat SupportCommunication SkillsAdministrative SupportData EntryCustomer SatisfactionCRM SoftwareTechnical SupportTicketing SystemCustomer ServiceMicrosoft OfficeTech & ITReal Estate - $10 hourly
- 4.4/5
- (9 jobs)
IT Professional with 14 years solid experience. Microsoft Certified Professional ITIL V. 3 Foundation Certified (2016) Cloud Computing(Azure, Office 365) Windows Servers HYperV Vmware Labtech N-Able Solarwindows Connectwise Autotask
Helpdesk
Project ManagementDesktop SupportBusiness Process Outsourcing IT ServicesPresentation DesignITILIT Service ManagementRecipe WritingMicrosoft Active DirectorySystem Administration - $5 hourly
- 0.0/5
- (0 jobs)
Looking for a customer service pro who can take your business to the next level? Look no further, you’ve found your perfect match! 💡𝑰𝑴𝑷𝑹𝑬𝑺𝑺𝑰𝑽𝑬 𝑻𝑬𝑵𝑼𝑹𝑬: Over a decade of active involvement in the customer service industry 🧰𝑻𝑹𝑼𝑺𝑻𝑬𝑫 𝑩𝒀 𝑩𝑰𝑮 𝑪𝑶𝑴𝑷𝑨𝑵𝑰𝑬𝑺 & 𝑺𝑻𝑨𝑹𝑻𝑼𝑷𝑺: Effectively cater to the customer service requirements of various organizations 📊 𝑪𝑹𝑴 𝑴𝑨𝑺𝑻𝑬𝑹𝒀: Proficient in a wide range of CRM platforms, including HubSpot, Zendesk, Freshwork, and more, ensuring seamless customer management and optimized workflows Here's how I can support your business 👇🏼👇🏼👇🏼 ❤️𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊 👉 I specialize in keeping operations smooth and customers happy. With experience in e-commerce, hospitality, and telecom industries, I turn challenges into opportunities. From top-notch customer service to expert technical support, I ensure seamless operations and leave a trail of happy customers. 😊 ✦ 𝘌𝘮𝘱𝘢𝘵𝘩𝘦𝘵𝘪𝘤 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 ✦ 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 ✦ 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘙𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 (𝘊𝘙𝘔) ✦ 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘈𝘤𝘤𝘰𝘶𝘯𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 ✦ 𝘍𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘊𝘰𝘭𝘭𝘦𝘤𝘵𝘪𝘰𝘯 & 𝘈𝘯𝘢𝘭𝘺𝘴𝘪𝘴 ✦ 𝘛𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 ✦ 𝘊𝘰𝘯𝘧𝘭𝘪𝘤𝘵 𝘙𝘦𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯 …𝘢𝘯𝘥 𝘮𝘰𝘳𝘦! 🔥 𝙎𝙖𝙡𝙚𝙨, 𝘽𝙞𝙡𝙡𝙞𝙣𝙜, and 𝙍𝙤𝙘𝙠𝙨𝙩𝙖𝙧 𝘼𝙙𝙢𝙞𝙣 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 👉 I thrive on making operations seamless and customers satisfied. Whether it's e-commerce, hospitality, finance, tech, or telecom, I streamline processes, enhance sales, and ensure everything runs like clockwork. From inventory management to top-notch customer support, I help drive your business toward success 🚀. ✦ 𝘐𝘯𝘷𝘦𝘯𝘵𝘰𝘳𝘺 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 – 𝘒𝘦𝘦𝘱 𝘴𝘵𝘰𝘤𝘬 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘦𝘥 𝘢𝘯𝘥 𝘰𝘱𝘵𝘪𝘮𝘪𝘻𝘦𝘥. ✦ 𝘖𝘳𝘥𝘦𝘳 𝘍𝘶𝘭𝘧𝘪𝘭𝘭𝘮𝘦𝘯𝘵 – 𝘌𝘯𝘴𝘶𝘳𝘦 𝘦𝘷𝘦𝘳𝘺 𝘰𝘳𝘥𝘦𝘳 𝘪𝘴 𝘴𝘮𝘰𝘰𝘵𝘩 𝘢𝘯𝘥 𝘰𝘯 𝘵𝘪𝘮𝘦. ✦ 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 – 𝘏𝘢𝘯𝘥𝘭𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘶𝘱𝘥𝘢𝘵𝘦𝘴, 𝘭𝘪𝘴𝘵𝘪𝘯𝘨𝘴, 𝘢𝘯𝘥 𝘰𝘱𝘵𝘪𝘮𝘪𝘻𝘢𝘵𝘪𝘰𝘯. ✦ 𝘊𝘳𝘰𝘴𝘴-𝘚𝘦𝘭𝘭𝘪𝘯𝘨 & 𝘜𝘱-𝘚𝘦𝘭𝘭𝘪𝘯𝘨 – 𝘔𝘢𝘹𝘪𝘮𝘪𝘻𝘦 𝘳𝘦𝘷𝘦𝘯𝘶𝘦 𝘧𝘳𝘰𝘮 𝘦𝘷𝘦𝘳𝘺 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘰𝘯. ✦ 𝘈𝘤𝘤𝘰𝘶𝘯𝘵 𝘙𝘦𝘤𝘰𝘯𝘤𝘪𝘭𝘪𝘢𝘵𝘪𝘰𝘯 – 𝘌𝘯𝘴𝘶𝘳𝘦 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘳𝘦𝘤𝘰𝘳𝘥𝘴 𝘢𝘳𝘦 𝘢𝘤𝘤𝘶𝘳𝘢𝘵𝘦 𝘢𝘯𝘥 𝘣𝘢𝘭𝘢𝘯𝘤𝘦𝘥. ✦ 𝘉𝘪𝘭𝘭𝘪𝘯𝘨 𝘚𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘌𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 – 𝘔𝘢𝘴𝘵𝘦𝘳𝘺 𝘰𝘧 𝘵𝘰𝘰𝘭𝘴 𝘵𝘰 𝘴𝘵𝘳𝘦𝘢𝘮𝘭𝘪𝘯𝘦 𝘪𝘯𝘷𝘰𝘪𝘤𝘪𝘯𝘨 𝘢𝘯𝘥 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴. ✦ 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘒𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 – 𝘋𝘦𝘭𝘪𝘷𝘦𝘳 𝘢𝘤𝘤𝘶𝘳𝘢𝘵𝘦, 𝘳𝘦𝘭𝘪𝘢𝘣𝘭𝘦 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘧𝘰𝘳 𝘺𝘰𝘶𝘳 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴. …𝘢𝘯𝘥 𝘮𝘰𝘳𝘦 𝘵𝘢𝘪𝘭𝘰𝘳𝘦𝘥 𝘵𝘰 𝘺𝘰𝘶𝘳 𝘯𝘦𝘦𝘥𝘴! Do you need these mundane tasks 𝙤𝙛𝙛𝙡𝙤𝙖𝙙𝙚𝙙? 📥 👉 Well, then 𝘿𝙍𝙊𝙋 𝘼 𝙋𝙀𝙍𝙎𝙊𝙉𝘼𝙇𝙄𝙕𝙀𝘿 𝙈𝙀𝙎𝙎𝘼𝙂𝙀 and let's see how I can 𝙩𝙖𝙠𝙚 𝙨𝙤𝙢𝙚 𝙨𝙩𝙪𝙛𝙛 𝙤𝙛𝙛 𝙮𝙤𝙪𝙧 𝙥𝙡𝙖𝙩𝙚😊 If you wanna know more, let me tell you about the 🧰 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨, 𝘼𝙥𝙥𝙨 𝘢𝘯𝘥 𝙏𝙤𝙤𝙡𝙨 I'm experienced in 👇👇👇 ✦ Shopify and Shopify Partners ✦ Gorgias ✦ Zendesk ✦ Microsoft Office ✦ Aircall ✦ Hubspot ✦ Crisp and any custom CRMs or Tools you prefer coz 𝙄'𝙢 𝙖 𝙌𝙐𝙄𝘾𝙆 𝙎𝙏𝙐𝘿𝙔 *wink* "𝘽𝙪𝙩 𝙬𝙖𝙞𝙩, 𝙩𝙝𝙚𝙧𝙚'𝙨 𝙢𝙤𝙧𝙚..." ✦ Adobe Photoshop ✦ Helpdesk ✦ Freshdesk ✦ Notion ✦ Slack ✦ Zoom ✦ Asana ✦ Skype ✦ Aircall ✦ Facebook ✦ Instagram ✦ Pinterest ✦ Threads ✦ TikTok ✦ ChatGPT ✦ YouTube 🤯 𝙒𝙝𝙤𝙖, 𝙧𝙞𝙜𝙝𝙩?! So by now, you realize this means 𝙄'𝙇𝙇 𝙃𝙄𝙏 𝙏𝙃𝙀 𝙂𝙍𝙊𝙐𝙉𝘿 𝙍𝙐𝙉𝙉𝙄𝙉𝙂 and will save you precious resources *wink* 🟢 If you're sold and think we're a good fit 📩 Drop a personalized message and let me know 📞 When the best time for a Discovery Call would be Best, 𝘼𝙧𝙤𝙡𝙡
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