Hire the best Helpdesk Specialists in Baguio, PH

Check out Helpdesk Specialists in Baguio, PH with the skills you need for your next job.
  • $6 hourly
    Educated customers on promotions to enhance sales. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Cultivated customer loyalty, promoted repeat customers and improved sales. Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Provided solutions to operations issues for users of different applications and software specifically only for the clients and working closely via phone, email, live chat and web teleconference with end users. Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented all transactions and support interactions in system for future reference and addition to knowledge base.
    Featured Skill Helpdesk
    Canva
    IBM Cloud
    Microsoft Outlook
    Gmail
    Slack
    Dropbox
    Vonage
    Airtable
    Zoom Video Conferencing
    Data Entry
    Customer Service
    Technical Support
    ServiceNow
    Inbound Inquiry
  • $12 hourly
    I’m a Helpdesk Specialist & Network Admin with expertise across Microsoft enterprise platforms, endpoint security, remote support, and system optimization. Adept at resolving complex IT issues, managing cloud infrastructure, and ensuring secure, stable IT operations. Let's connect to explore how I can support your team’s success. ElasticIT – Level 2 Helpdesk & Network Administrator Experienced in managing multi-tenant IT environments, delivering enterprise-level support, and securing endpoint systems. Handled full Microsoft ecosystem administration (Entra ID, Exchange, Defender, Intune, Azure), along with remote support, ticket management, and cloud infrastructure. Key Responsibilities: • Client IT Management: Administered infrastructure for multiple clients, optimizing endpoint performance and user environments. • Microsoft 365 & Azure Administration: Managed licensing, mailbox policies, conditional access, Exchange Online, and Defender Security Center. • Threat Monitoring: Used Huntress and Microsoft Defender to detect, isolate, and remediate security incidents and unauthorized access attempts. • Remote Troubleshooting: Delivered live support via IMMY, ScreenConnect, and HaloPSA, including advanced diagnostics for CPCs, VPNs, and RDPs. • Software & License Management: Used CIPP and Sherweb to deploy licenses for M365, Adobe, ActiveTrak; ensured compliance and optimized software access. • Printer Management: Deployed and supported printers using Printix, configured drivers, and managed cloud printing solutions. • Unified Communications: Administered RingCentral and Microsoft Teams, managing numbers, call flows, voicemail, and restrictions. • Network Monitoring & Outages: Used Uptime to track WAN health, escalate incidents, and minimize downtime. • Device Management: Enrolled and configured devices through Intune, Apple DEP, and Windows Autopilot. • VPN & Secure Access: Supported Cisco AnyConnect, enforced tunneling security policies, and managed endpoint connectivity. • ITSM & SLA Compliance: Resolved incidents within SLA targets using Halo, maintaining documentation and escalation workflows. Infinite Computing Technologies – Level 2 Help Desk IT Technician Key Responsibilities: * Provided IT support for desktops, laptops, servers, printers, and network devices in healthcare settings * Skilled in Windows XP–10 and Microsoft Office applications (Word, Excel, PowerPoint, Access) * Installed and maintained wired/wireless networks and on-prem servers; handled structured cabling * Supported dental and medical software like Dentrix, Eaglesoft, Open Dental, and EMR/EHR systems * Diagnosed and resolved helpdesk tickets efficiently; escalated complex issues as needed * Delivered prompt, professional support with strong client communication * Managed multiple tasks independently while meeting deadlines * Able to lead and support junior techs in deployment pro American Financial Network – IT Support Specialist Focused on user access, Exchange, and remote support. Ensured uptime, security, and account integrity across internal systems. Key Responsibilities: • Managed Active Directory accounts, security groups, and access provisioning. • Handled Microsoft 365 licensing, mailbox setup, Exchange Online troubleshooting, and quota increases. • Approved software installs and performed system diagnostics via GoToAssist. • Supported Azure Cloud Infrastructure and remote desktop provisioning. • Diagnosed VPN issues and enforced secure access using Cisco AnyConnect. • Investigated outages and escalated system failures within SLA terms. Tools Used: ZoHo Desk, GoToAssist, Microsoft Azure AD, Exchange Admin Center, Active Directory Domain Services (AD DS). Fidelity National Financial (FIS Global Solutions) – IT Service Desk Analyst Provided enterprise IT support and incident response across a large infrastructure using ServiceNow and enterprise security tools. Key Responsibilities: • Delivered Tier 1 & 2 support via ServiceNow, Avaya, and 8x8 for 2,000+ users. • Managed IAM tasks in Active Directory, Oracle IAM, and Citrix Virtual Apps. • Handled credential resets, MFA, and key fob authentication (RSA SecurID). • Responded to P1/P2 incidents, coordinated with L2/L3 teams for critical outages. • Deployed software and performed remote troubleshooting via Bomgar. • Maintained SLA compliance and ensured timely ticket resolution. Tools Used: ServiceNow, Norton Security, RSA SecurID, Azure AD, Citrix Workspace, Cisco AnyConnect, Bomgar, Avaya, 8x8. Technical Skills: • Microsoft 365 Admin | Azure | Intune | Exchange Online | Defender | Entra ID • Active Directory (On-Prem & Azure AD) | VPN (Cisco AnyConnect) | Printix • CIPP | RingCentral | Microsoft Teams | ScreenConnect | IMMY | HaloPSA • Software Deployment | Endpoint Security | Remote Desktop | SLA Compliance • ITSM (Halo, ServiceNow, ZoHo) | Remote Tools (Bomgar, GoToAssist) • Network Monitoring (Uptime) | Cloud PCs (CPC) | RDP | MFA & SSO
    Featured Skill Helpdesk
    Customer Engagement
    Tech & IT
    Microsoft Active Directory
    Troubleshooting
    Ticketing System
    Windows Administration
    System Administration
    Office 365
    Customer Service
    Technical Support
    End User Technical Support
  • $7 hourly
    to expand my knowledge and to meet and face new challenges that will be provided to me.
    Featured Skill Helpdesk
    Computer Network
    Data Entry
    Data Recovery
    Computer Maintenance
    Virus Removal
    Customer Support
    Technical Support
    Email Support
    Online Chat Support
    Phone Support
  • $13 hourly
    An IT Technician/IT Remote Support Technician who has a can-do attitude and takes pride in providing great customer service. Can do: - Take support requests from our clients via telephone and chat. - Diagnose and resolve technical, hardware and software, issues. (Windows & Mac OS) - Helps customers with internet connectivity issues no WiFi/LAN connection, intermittent connection through a phone. - Diagnose and resolve computer problems through phone or remote connection by using LMI (LogMeIn Rescue), TeamViewer, GoToAssist, etc.. - Use diagnostic utilities to help with troubleshooting. - Provide and process information in response to inquiries, concerns, and requests - Access software updates, drivers, knowledge bases, forums, and FAQs on the internet to assist in problem-solving. Open to learning new things. Accomplishments: - TESDA NCII National Certificate in Hardware Servicing. - MCP - Microsoft Certified Professional. - MTA - Microsoft Technology Associate: Windows Operating System Fundamentals.
    Featured Skill Helpdesk
    Windows Administration
    Hardware Troubleshooting
    Network Administration
    PDF Conversion
    Desktop Support
    General Transcription
    Office 365
    Microsoft Outlook
    Incident Management
    Computer Maintenance
    Email Communication
    Customer Support
    Microsoft Windows
    Technical Support
    English
  • $30 hourly
    With years of experience in network operations center management, I have the technical skills and problem-solving abilities to keep your network running smoothly. From monitoring network performance to troubleshooting issues, I can handle it all. Let's work together to ensure your organization's network is always up and running. Contact me to learn more about my qualifications and experience.
    Featured Skill Helpdesk
    Customer Support
    Troubleshooting
    Network Operating System
    DNS
    TCP/IP
    Computer Network
    Technical Support
    Email Support
    MikroTik
    Network Monitoring
    Network Administration
  • $15 hourly
    I am currently seeking a full-time position in an environment that offers a more significant challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience while continuing to be challenged. I have more than 14 years of experience working in the BPO / Call Center Industry delivering technical support, customer service, and sales service. My background in Management, Account Management, Project Management and Technical Process Management represents a unique combination of disciplines. I have the drive and determination to consistently achieve success as a leader in all of the organizations I have worked with in the past.
    Featured Skill Helpdesk
    Debt Collection
    Outbound Sales
    Proofreading
    Microsoft Excel
    Inbound Marketing
    Technical Support
    Customer Support
    Microsoft Word
    Customer Service
    Complaint Management
    Zendesk
  • $4 hourly
    I am a Computer Engineering graduate with diverse experience in multimedia design, administrative tasks, computer networking, IT support, mobile development, and article writing. Additionally, I have worked as an English teacher, further broadening my skill set. Known for being meticulous and hardworking, I am a fast learner who thrives on acquiring new knowledge and skills. My adaptability and commitment to continuous improvement make me a valuable asset in any environment.
    Featured Skill Helpdesk
    Video Editing
    Scientific Research
    Data Entry
    Editing & Proofreading
    Technical Writing
    Fact-Checking
    Data Curation
    Administrative Support
    Computer Engineering
    Electronics
    Adobe Inc.
    Adobe Photoshop
    DevOps
    Problem Solving
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