Hire the best Helpdesk Specialists in Baguio, PH

Check out Helpdesk Specialists in Baguio, PH with the skills you need for your next job.
  • $10 hourly
    I possess strong computer skills and the ability to troubleshoot and diagnose problems effectively. My years of experience as an IT Helpdesk and Customer Service Representative have provided me with extensive knowledge of Windows OS and the ability to troubleshoot both hardware and software issues. As a Helpdesk Support Specialist, I provide technical assistance and support for computer systems, hardware, and software. I am responsible for promptly and professionally addressing system and user issues and answering queries. Understanding and proactively maintaining daily system performance, troubleshooting customer problems, and having excellent follow-up and follow-through skills are essential aspects of my role. I would be thrilled to work with you. Let's connect! Work History American Financial Network - Key Responsibilities: • Active Directory (Member Off) approving and granting permissions creating security groups • Office -365 License Activation and Troubleshooting /Account Setup / Mailbox increase request • Program Installations Request (Approval Process) • Mapping Drive(network) • Manager User profile Information/ Admin Access – Full Access • Processing Termination/New Hire Access (Via AD) • Inviting users for a remote session to assist better and check the root cause of the problem via (GoToAssist) • Remote Desktop Connection (account creation) via Microsoft Azure • Maintaining RDP connection via Microsoft Azure • VPN troubleshooting (Cisco Any Connect) • Performing Incident investigation diagnosis and resolution (Outages) • Escalates complex or unresolved incidents AFN TOOLS :  ZoHo Ticketing System  Microsoft Azure,  Active Directory  GoToAssist (Remote Session)  Exchange Admin Center Fidelity National Financial (FIS Global Solutions) Key Responsibilities:  Monitoring the status and progress towards resolution of assigned Incidents (ServiceNow)  Receiving, logging, and managing calls from internal staff. (FIS)  Escalate unresolved calls to infrastructure L2/L3  ServiceNow (Logs incidents and service requests and maintains relevant records  Responding to Calls and Emails (Avaya, 8x8, ServiceNow)  Unlocking and password reset for Network Accounts via AD, Oracle, Citrix, Norton  Browser Optimization  Creating Outage tickets and Engaging Incident Management for technical bridge call  Equipment request process  Maintaining SLA  Connecting to the user’s PC for program installation via Bomgar Session FIS TOOLS:  ServiceNow (Ticket Management)  Norton Security Password Reset  Key FOB Reset  Active Directory  Avaya/8x8 (softphone)  Cisco Any Connect (Stale Session)  Citrix (Termination, Frozen Session)  Bomgar Remote Session  Remote Desktop Connection (FIS Tools) Comfort Medical  Keeping track of medical equipment and orders  Coordinating with hospitals and customers regarding their orders and medical equipment  Making sure the orders have been processed and inventory has been updated  Provide answers to any queries and follow up with customers
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    Customer Engagement
    Troubleshooting
    Ticketing System
    Windows Administration
    System Administration
    Office 365
    Customer Service
    Technical Support
    End User Technical Support
  • $15 hourly
    For over 8 dynamic years, I’ve been immersed in the Microsoft ecosystem, navigating the intricate blend of technical prowess and customer-centric finesse. As a seasoned software and hardware specialist, data aficionado, and inspiring leader, I’ve left no stone unturned in my pursuit of excellence. 🌟 Exceptional Results: My commitment to tasks and delegations transcends the ordinary. I don’t settle for mediocrity; I deliver results that exceed expectations. 🗣️ Fluent in Communication: Whether it’s articulating complex ideas or crafting compelling narratives, I’m proficient in both oral and written communication. My words resonate, inspire, and drive action. 💡 Microsoft Maestro: The Microsoft Operating System and Office applications? Consider them my playground. I wield this knowledge like a seasoned artist, creating seamless experiences for users. 📊 Data Whisperer: For 2 transformative years, I’ve donned the hat of a Data and Reporting Analyst. Insights emerge from raw numbers, and I orchestrate symphonies of clarity. 🎯 Multitasking Virtuoso: Juggling tasks? It’s my forte. I thrive in the chaos, seamlessly switching gears while maintaining laser focus on customer satisfaction. 🔍 Client Needs Whisperer: Analyzing client needs isn’t just a task; it’s my passion. From presenting business reviews to decoding productivity reports, I’m the Sherlock Holmes of requirements. 🤝 Team Dynamo: Whether flying solo or collaborating within a team, I bring my A-game. Independence meets synergy, and together, we conquer mountains. 🌟 Energizing Leadership: For 3 electrifying years, I’ve led teams with gusto. My secret sauce? A dash of energy, a sprinkle of enthusiasm, and a generous serving of humor. We don’t just meet objectives; we surpass them. 🌟 Adaptability Extraordinaire: Organizational changes? Bring 'em on! I thrive on learning new skills, adapting swiftly, and embracing the winds of transformation. 🌐 Copilot AI Daily Usage: My trusty companion, Copilot AI, fuels my productivity. Together, we’re a force to be reckoned with. 🚀 Product-Led Growth: I’m all about adding value. Let’s elevate conversations, innovate, and propel growth.
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    Microsoft Excel
    Microsoft Word
    Customer Support
    Microsoft Office
    Customer Service
    Technical Support
    Microsoft PowerPoint
    Troubleshooting
    Microsoft Outlook
    Exploratory Data Analysis
    Ticketing System
    Microsoft Power BI
    Email Support
  • $7 hourly
    to expand my knowledge and to meet and face new challenges that will be provided to me.
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    Computer Network
    Data Entry
    Data Recovery
    Computer Maintenance
    Virus Removal
    Customer Support
    Technical Support
    Email Support
    Online Chat Support
    Phone Support
  • $5 hourly
    I am very knowledgeable in offering the best Customer Service Experience through Email, LiveChat and LiveText. -Very much interested in working for non-voice accounts -Used Salesforce, Slack, Google Drive, Hangouts To obtain a position where I can demonstrate my ability to handle challenging tasks; that calls for creativity and learning; that offers career advancement as well as professional and personal growth in a friendly and people-oriented atmosphere.
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    Email Communication
    Customer Service
    Data Entry
    Shopify
    Salesforce CRM
    Trello
    Content Moderation
    Online Chat Support
    Help Scout
  • $13 hourly
    An IT Technician/IT Remote Support Technician who has a can-do attitude and takes pride in providing great customer service. Can do: - Take support requests from our clients via telephone and chat. - Diagnose and resolve technical, hardware and software, issues. (Windows & Mac OS) - Helps customers with internet connectivity issues no WiFi/LAN connection, intermittent connection through a phone. - Diagnose and resolve computer problems through phone or remote connection by using LMI (LogMeIn Rescue), TeamViewer, GoToAssist, etc.. - Use diagnostic utilities to help with troubleshooting. - Provide and process information in response to inquiries, concerns, and requests - Access software updates, drivers, knowledge bases, forums, and FAQs on the internet to assist in problem-solving. Open to learning new things. Accomplishments: - TESDA NCII National Certificate in Hardware Servicing. - MCP - Microsoft Certified Professional. - MTA - Microsoft Technology Associate: Windows Operating System Fundamentals.
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    Windows Administration
    Hardware Troubleshooting
    Network Administration
    PDF Conversion
    Desktop Support
    General Transcription
    Office 365
    Microsoft Outlook
    Incident Management
    Computer Maintenance
    Email Communication
    Customer Support
    Microsoft Windows
    Technical Support
    English
  • $6 hourly
    Educated customers on promotions to enhance sales. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Cultivated customer loyalty, promoted repeat customers and improved sales. Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Provided solutions to operations issues for users of different applications and software specifically only for the clients and working closely via phone, email, live chat and web teleconference with end users. Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented all transactions and support interactions in system for future reference and addition to knowledge base.
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    Canva
    IBM Cloud
    Microsoft Outlook
    Gmail
    Slack
    Dropbox
    Vonage
    Airtable
    Zoom Video Conferencing
    Data Entry
    Customer Service
    Technical Support
    ServiceNow
    Inbound Inquiry
  • $8 hourly
    Independent, Resilient, Fast Learner, Passionate, Dedicated, Committed, Trustworthy, Confident Given the chance, I can offer my skills and experiences i learned thru related and non-related work experiences
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    Technical Support
    Customer Service
    Salesforce
    Cold Calling
    IT Service Management
    Sales
    Customer Relationship Management
    Automotive
  • $6 hourly
    I'm an IT graduate offering a strong academic background showcasing my critical and analytical skills combined with my experience as a Customer Support Supervisor. where I am consistently recognized for my troubleshooting skills used to resolve technical issues rapidly to lessen the effect on team productivity. Communication and Technological competencies:  Systems: Windows 7, 10, 11, Mac OS X, Mobile (Android/iOS)  Languages: HTML, CSS, C++, JavaScript  Software: MS Office, MS 365, Azure, ServiceNow, Jira Service Management (Ticketing System), Okta, CRM System, VMWare, WordPress  Certifications: EF SET English Certificate ▪ Azure ▪ Windows 7 Configuring ▪ CCNA: Networking Fundamentals ▪ Fluke Networks: Certified Cabling Test Technician Associate ▪ AMA CONEC: Basic Computer Repair and Troubleshooting
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    Verbatim Transcription
    Live Transcription
    Closed Captioning
    Ticketing System
    Information Technology Strategy
    Server
    Website
    Information Technology
    Web Design
    IT Support
  • $12 hourly
    I'm a Help Desk IT Support experienced in supporting users whether they have issues regarding the Application or System they are using. I identify trends and swiftly resolve problems by following up with customers and implementing mitigation support measures. I also know HTML, PHP, WordPress, JavaScript, SQL, UNIX/LINUX.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    End User Technical Support
    Desktop Support
    Email Support
    Help Desk Software
    IT Support
    Desktop Application
    Online Help
    Help System
    Database
    Information Technology
    Web Application
    Database Management System
  • $5 hourly
    Graduated with a Bachelor's Degree in Education major in English. I have 3 years of experience in my first job in which I was able to enhance my skills.
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    Teaching
    Customer Service
    Salesforce
    Microsoft Excel
    Computer
    Microsoft Word
    PPTX
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