Hire the best Helpdesk Specialists in Baguio, PH
Check out Helpdesk Specialists in Baguio, PH with the skills you need for your next job.
- $6 hourly
- 5.0/5
- (1 job)
Educated customers on promotions to enhance sales. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Cultivated customer loyalty, promoted repeat customers and improved sales. Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Provided solutions to operations issues for users of different applications and software specifically only for the clients and working closely via phone, email, live chat and web teleconference with end users. Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Helpdesk
CanvaIBM CloudMicrosoft OutlookGmailSlackDropboxVonageAirtableZoom Video ConferencingData EntryCustomer ServiceTechnical SupportServiceNowInbound Inquiry - $12 hourly
- 4.8/5
- (6 jobs)
I’m a Helpdesk Specialist & Network Admin with expertise across Microsoft enterprise platforms, endpoint security, remote support, and system optimization. Adept at resolving complex IT issues, managing cloud infrastructure, and ensuring secure, stable IT operations. Let's connect to explore how I can support your team’s success. ElasticIT – Level 2 Helpdesk & Network Administrator Experienced in managing multi-tenant IT environments, delivering enterprise-level support, and securing endpoint systems. Handled full Microsoft ecosystem administration (Entra ID, Exchange, Defender, Intune, Azure), along with remote support, ticket management, and cloud infrastructure. Key Responsibilities: • Client IT Management: Administered infrastructure for multiple clients, optimizing endpoint performance and user environments. • Microsoft 365 & Azure Administration: Managed licensing, mailbox policies, conditional access, Exchange Online, and Defender Security Center. • Threat Monitoring: Used Huntress and Microsoft Defender to detect, isolate, and remediate security incidents and unauthorized access attempts. • Remote Troubleshooting: Delivered live support via IMMY, ScreenConnect, and HaloPSA, including advanced diagnostics for CPCs, VPNs, and RDPs. • Software & License Management: Used CIPP and Sherweb to deploy licenses for M365, Adobe, ActiveTrak; ensured compliance and optimized software access. • Printer Management: Deployed and supported printers using Printix, configured drivers, and managed cloud printing solutions. • Unified Communications: Administered RingCentral and Microsoft Teams, managing numbers, call flows, voicemail, and restrictions. • Network Monitoring & Outages: Used Uptime to track WAN health, escalate incidents, and minimize downtime. • Device Management: Enrolled and configured devices through Intune, Apple DEP, and Windows Autopilot. • VPN & Secure Access: Supported Cisco AnyConnect, enforced tunneling security policies, and managed endpoint connectivity. • ITSM & SLA Compliance: Resolved incidents within SLA targets using Halo, maintaining documentation and escalation workflows. Infinite Computing Technologies – Level 2 Help Desk IT Technician Key Responsibilities: * Provided IT support for desktops, laptops, servers, printers, and network devices in healthcare settings * Skilled in Windows XP–10 and Microsoft Office applications (Word, Excel, PowerPoint, Access) * Installed and maintained wired/wireless networks and on-prem servers; handled structured cabling * Supported dental and medical software like Dentrix, Eaglesoft, Open Dental, and EMR/EHR systems * Diagnosed and resolved helpdesk tickets efficiently; escalated complex issues as needed * Delivered prompt, professional support with strong client communication * Managed multiple tasks independently while meeting deadlines * Able to lead and support junior techs in deployment pro American Financial Network – IT Support Specialist Focused on user access, Exchange, and remote support. Ensured uptime, security, and account integrity across internal systems. Key Responsibilities: • Managed Active Directory accounts, security groups, and access provisioning. • Handled Microsoft 365 licensing, mailbox setup, Exchange Online troubleshooting, and quota increases. • Approved software installs and performed system diagnostics via GoToAssist. • Supported Azure Cloud Infrastructure and remote desktop provisioning. • Diagnosed VPN issues and enforced secure access using Cisco AnyConnect. • Investigated outages and escalated system failures within SLA terms. Tools Used: ZoHo Desk, GoToAssist, Microsoft Azure AD, Exchange Admin Center, Active Directory Domain Services (AD DS). Fidelity National Financial (FIS Global Solutions) – IT Service Desk Analyst Provided enterprise IT support and incident response across a large infrastructure using ServiceNow and enterprise security tools. Key Responsibilities: • Delivered Tier 1 & 2 support via ServiceNow, Avaya, and 8x8 for 2,000+ users. • Managed IAM tasks in Active Directory, Oracle IAM, and Citrix Virtual Apps. • Handled credential resets, MFA, and key fob authentication (RSA SecurID). • Responded to P1/P2 incidents, coordinated with L2/L3 teams for critical outages. • Deployed software and performed remote troubleshooting via Bomgar. • Maintained SLA compliance and ensured timely ticket resolution. Tools Used: ServiceNow, Norton Security, RSA SecurID, Azure AD, Citrix Workspace, Cisco AnyConnect, Bomgar, Avaya, 8x8. Technical Skills: • Microsoft 365 Admin | Azure | Intune | Exchange Online | Defender | Entra ID • Active Directory (On-Prem & Azure AD) | VPN (Cisco AnyConnect) | Printix • CIPP | RingCentral | Microsoft Teams | ScreenConnect | IMMY | HaloPSA • Software Deployment | Endpoint Security | Remote Desktop | SLA Compliance • ITSM (Halo, ServiceNow, ZoHo) | Remote Tools (Bomgar, GoToAssist) • Network Monitoring (Uptime) | Cloud PCs (CPC) | RDP | MFA & SSO
Helpdesk
Customer EngagementTech & ITMicrosoft Active DirectoryTroubleshootingTicketing SystemWindows AdministrationSystem AdministrationOffice 365Customer ServiceTechnical SupportEnd User Technical Support - $7 hourly
- 4.8/5
- (9 jobs)
to expand my knowledge and to meet and face new challenges that will be provided to me.
Helpdesk
Computer NetworkData EntryData RecoveryComputer MaintenanceVirus RemovalCustomer SupportTechnical SupportEmail SupportOnline Chat SupportPhone Support - $13 hourly
- 5.0/5
- (145 jobs)
An IT Technician/IT Remote Support Technician who has a can-do attitude and takes pride in providing great customer service. Can do: - Take support requests from our clients via telephone and chat. - Diagnose and resolve technical, hardware and software, issues. (Windows & Mac OS) - Helps customers with internet connectivity issues no WiFi/LAN connection, intermittent connection through a phone. - Diagnose and resolve computer problems through phone or remote connection by using LMI (LogMeIn Rescue), TeamViewer, GoToAssist, etc.. - Use diagnostic utilities to help with troubleshooting. - Provide and process information in response to inquiries, concerns, and requests - Access software updates, drivers, knowledge bases, forums, and FAQs on the internet to assist in problem-solving. Open to learning new things. Accomplishments: - TESDA NCII National Certificate in Hardware Servicing. - MCP - Microsoft Certified Professional. - MTA - Microsoft Technology Associate: Windows Operating System Fundamentals.
Helpdesk
Windows AdministrationHardware TroubleshootingNetwork AdministrationPDF ConversionDesktop SupportGeneral TranscriptionOffice 365Microsoft OutlookIncident ManagementComputer MaintenanceEmail CommunicationCustomer SupportMicrosoft WindowsTechnical SupportEnglish - $30 hourly
- 0.0/5
- (1 job)
With years of experience in network operations center management, I have the technical skills and problem-solving abilities to keep your network running smoothly. From monitoring network performance to troubleshooting issues, I can handle it all. Let's work together to ensure your organization's network is always up and running. Contact me to learn more about my qualifications and experience.
Helpdesk
Customer SupportTroubleshootingNetwork Operating SystemDNSTCP/IPComputer NetworkTechnical SupportEmail SupportMikroTikNetwork MonitoringNetwork Administration - $15 hourly
- 4.8/5
- (13 jobs)
I am currently seeking a full-time position in an environment that offers a more significant challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience while continuing to be challenged. I have more than 14 years of experience working in the BPO / Call Center Industry delivering technical support, customer service, and sales service. My background in Management, Account Management, Project Management and Technical Process Management represents a unique combination of disciplines. I have the drive and determination to consistently achieve success as a leader in all of the organizations I have worked with in the past.
Helpdesk
Debt CollectionOutbound SalesProofreadingMicrosoft ExcelInbound MarketingTechnical SupportCustomer SupportMicrosoft WordCustomer ServiceComplaint ManagementZendesk - $4 hourly
- 4.2/5
- (1 job)
I am a Computer Engineering graduate with diverse experience in multimedia design, administrative tasks, computer networking, IT support, mobile development, and article writing. Additionally, I have worked as an English teacher, further broadening my skill set. Known for being meticulous and hardworking, I am a fast learner who thrives on acquiring new knowledge and skills. My adaptability and commitment to continuous improvement make me a valuable asset in any environment.
Helpdesk
Video EditingScientific ResearchData EntryEditing & ProofreadingTechnical WritingFact-CheckingData CurationAdministrative SupportComputer EngineeringElectronicsAdobe Inc.Adobe PhotoshopDevOpsProblem Solving Want to browse more freelancers?
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