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Hire the best Helpdesk Specialists in Davao, PH

Check out Helpdesk Specialists in Davao, PH with the skills you need for your next job.
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  • $10 hourly

    • 5.0/5
    • (5 jobs)
    Providing your customers with World-Class customer service is my priority. I have worked with multiple campaigns with different scope of support. Over the years, I have handled sales, billings, retentions, order taking, escalations and technical support. Included in my skill set are handling Administrative Tasks and mastery of Zendesk and Shopify. Multitasking is not an issue and I can work under pressure with minimal supervision.
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    Gorgias
    Customer Retention
    Customer Service
    Fraud Detection
    Communication Skills
    Stripe
    Technical Support
    Hubstaff Tasks
    Recharge
    Administrative Support
    Email Communication
    Phone Support
    Order Processing
    Zendesk
  • $15 hourly

    • 5.0/5
    • (17 jobs)
    My experience with outsourcing for almost 5 years makes me a perfect candidate for you. I have been a Representative, Subject Matter Expert and now a Team Leader. I am dedicated to doing my work properly and thoroughly. I'm a quick learner and also a team player. Being an Electronics Communications Engineer graduate, I have an advantage because of my knowledge in computers and electronics.
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    Customer Service
    Email Marketing
    Administrative Support
    Custom Content Management System
    Real Estate IDX
    Technical Support
    Email Communication
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    With 7 years and combines experience of being a Customer Service and Social Media Manager. ------------------------------------------------- My skills: Network Specialist - Expert in troubleshooting/Configuration and Business Class network devices with VOIP experience. Helpdesk Support - Zendesk for the ticketing management. Internet and Cable Technical Support - Handled both Cable and DSL service technical support Outbound appointment setter - cold calling to set up appointments for potential clients. Social Media Management and Email Support Freelance Virtual Assistance/ Email Support/ Social Media Management -Response to social media community inquiries in comment sections, Page Posts, and page FAQs -Email and chat response to inquiry or possible prospects for the Client's Social Media Account. -Running Ads ------------------------------------------------- Work Equipment: Laptop Running on Intel(R) Core(TM) i7-8565U CPU @1.80GHz 1.99 GHz w/ 42GB RAM High-Grade Quality Headset (Inplay HN620) 1 fiber Optics Internet Connection with a speed of up to 300 Mbps 1 Back up WIFI Broadband Internet (Both Electric and Battery Powered) 1 5G Connection with a speed up to 50 Mbps. Mobile device for VA/social media tasks (android/apple) Additional devices will be provided as needed for work. Dedicated Home Office Space My rate varies depending on the job and I am always open to negotiate. My work hours are flexible to meet your needs and would love to discuss should my professional profile fits what you are looking for.
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    Forex Trading
    BPO Call Center
    Email Communication
    Technical Support
    Customer Service
    Online Chat Support
    Social Media Management
    Zendesk
  • $7 hourly

    • 4.6/5
    • (8 jobs)
    Motivated and technically adept entry-level IT professional with hands-on experience from extensive home lab projects and a strong foundation in industry, including CCNA, Network+, and Microsoft Azure Fundamentals. Eager to leverage practical knowledge and technical skills in a dynamic IT environment to contribute to efficient system operations, provide exceptional technical support, and drive continuous improvement. Seeking an opportunity to grow and develop within a forward-thinking organization committed to innovation and excellence in technology. Experienced in Executive community management and administration, graphics design, project promotion, and social media management. TECHNICAL SUMMARY ▪ Skills: HW and SW installations, Network Troubleshooting, System Maintenance, Layer 2 Networking, Technical Project Implementation ▪ Certifications: CCNA, Cyber Security ▪ Operating Systems: Windows, Linux, Android ▪ Server: Windows 2022, Ubuntu ▪ Virtual Machine: VMware, Oracle VM VirtualBox ▪ Windows Server Administration, Active Directory Management, Network Configuration I have experience in online community management/moderation, graphics design, project promotion, article writing, social media management, business development management, and as one of the project ambassador of one of the partnered project of Meta AI formerly called Facebook. Services: • Web3 Social Media Community Manager/Moderator •Community Growth and Marketing •Blockchain Startup Manager Skills: • Social Media Community Manager/Organizer •Graphics Design •Social Media Manager
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    Appointment Setting
    Real Estate Virtual Assistance
    Office Administration
    Executive Support
    Virtual Assistance
    Web3
    Windows Administration
    IT Support
    Community Promotion & Growth Hacking
    Blockchain, NFT & Cryptocurrency
    Social Media Management
    Community Management
    Community Moderation
    Cryptocurrency
  • $8 hourly

    • 5.0/5
    • (1 job)
    I have 8 years experience in the Customer Service industry. From being a Technical Support to a Billing and Sales expert, both roles have helped me gain the experience and skills that I have. I am well organized, efficient, and self-motivated. Always ready to provide the best Customer Service through calls, email and chat.
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    Customer Satisfaction
    Customer Support
    Customer Service
    Sales
    Hardware Troubleshooting
    Technical Support
    Online Chat Support
  • $12 hourly

    • 0.0/5
    • (2 jobs)
    𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙧𝙖𝙞𝙨𝙚 𝙩𝙝𝙚 𝙗𝙖𝙧 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚? 🚀 𝙄 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜 𝙧𝙞𝙜𝙝𝙩 𝙖𝙬𝙖𝙮.🔥 🏆 Over 5 years in Customer Service 🛠️ Over 1 year as a Technical Support 🥇 The Customer Service solution you need 📌Together, we can enhance your brand. Here’s how I can assist: ✨⚙️ 𝙂𝙤𝙧𝙜𝙞𝙖𝙨 𝘼𝙘𝙘𝙤𝙪𝙣𝙩 𝙎𝙚𝙩𝙪𝙥 & 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙤𝙣 Comprehensive store and channel integration support, FAQs, rules configuration, and automation. ✨📩 𝙀𝙢𝙖𝙞𝙡 & 𝙇𝙞𝙫𝙚 𝘾𝙝𝙖𝙩 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Creating thoughtful and timely responses to keep customers engaged and valued. ✨💸 𝙍𝙚𝙩𝙪𝙧𝙣𝙨 & 𝙍𝙚𝙛𝙪𝙣𝙙𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Strengthening customer relationships through smooth and efficient returns and refund handling. ✨📲 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙀𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩 & 𝙈𝙤𝙙𝙚𝙧𝙖𝙩𝙞𝙤𝙣 Humanizing your brand by moderating and responding to customer interactions on social media. ✨⭐ 𝙁𝙚𝙚𝙙𝙗𝙖𝙘𝙠 & 𝙍𝙚𝙫𝙞𝙚𝙬𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Enhancing loyalty by proactively managing and responding to feedback and reviews. ✨🔃 𝙁𝙧𝙖𝙪𝙙 𝙖𝙣𝙙 𝙍𝙞𝙨𝙠 𝙋𝙧𝙚𝙫𝙚𝙣𝙩𝙞𝙤𝙣 Skillfully handling disputes for smooth and favorable resolutions. ✨📃 𝙈𝙖𝙘𝙧𝙤𝙨/𝙀𝙢𝙖𝙞𝙡 𝙏𝙚𝙢𝙥𝙡𝙖𝙩𝙚𝙨 𝘾𝙧𝙚𝙖𝙩𝙞𝙤𝙣 Developing macros and templates for fast, consistent, and accurate customer responses. 🛠️ 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 & 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙖 𝙋𝙍𝙊 𝙞𝙣: ✅ Gorgias ✅ Shopify ✅ Zendesk ✅ Slack ✅ Freshdesk ✅ Zoom Phone ✅ Ring Central ✅ Calendly ✅ Canva ✅ Zillow ✅ Google Sheets ✅ Vault ✅Excel ✅ Monday.com Feel free to drop me a message, and we can set up a discovery call to discuss how to enhance your customer service! 😊
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    Communication Etiquette
    Customer Satisfaction
    CRM Software
    Customer Support
    Gorgias
    Ticketing System
    Customer Relationship Management
    Automation
    Shopify
    Email Communication
    Customer Service
    Email Support
    Zendesk
    Freshdesk
  • $10 hourly

    • 4.7/5
    • (37 jobs)
    Cater for the needs of business that requires an out of the box expert from various services such as web hosting support, server management & support, and technical support in general. The following are the skills I acquired from self-study, university and past work experiences: - Server Management (Upgrade & Maintenance) - Technical/Customer Support (Hardware & Software Technical Support) - Virtualization (Server Level) - cPanel/WHM Installation, Upgrade, and Maintenance - Web Hosting (Domains, E-Mail, Virtual Hosts, VPS, & Servers) - Router configuration - Internet Technologies troubleshooting and issue resolution - VoIP
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    cPanel
    Administrative Support
    Customer Support
    WHMCS Development
    Web Hosting
    VoIP
    Technical Support
    Startup Company
    Online Chat Support
    Email Support
    Jira
  • $6 hourly

    • 4.6/5
    • (4 jobs)
    I have over 5 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I am very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been exposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento.
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    Email Communication
    Email Etiquette
    Customer Support
    Administrative Support
    Data Entry
    Zendesk
  • $25 hourly

    • 4.9/5
    • (8 jobs)
    ● 13 years in the labor force ● Degree in English with Applied Linguistics as major ● Over 3 years as Acquisitions Manager ● Strong expertise in Title Transactions Coordination ● Expert in Appointment Setting and Lead Generation ● Proficient in Phone and Email support ● Over 8 years of experience in the BPO industry (highly metric-driven setting) ● Adept in administrative services gained from being a Virtual Assistant ● Excellent administrative assistance gained from being a Crowd Helpdesk Analyst ● Over 2 years as an ESL teacher ● Adept in leading and handling group discussions/activities ● Good organizational skills acquired as an SME (Subject Matter Expert) and Team Leader responsible for scheduling coaching sessions and technical trainings/huddles ● Mentoring skills gained from being an SME and an ESL teacher ● Good team leading skills gained from being a Team Leader of 10-15 agents ● Excellent customer service and technical support skills ● Excellent communication and writing skills ● Possess a can-do attitude and able to work effectively amidst pressure and efficient in delivering tasks in the course of time constraint ● Firm and resolute in decision making ● Particularly conscientious and meticulous with output details
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    Phone Communication
    Virtual Assistance
    Phone Support
    Social Media Management
    English
    Email Communication
    Customer Service
    Real Estate Investment Assistance
    Technical Support
    Real Estate
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    SUMMARY Detail-oriented IT professional with 1 year of experience in IT support and computer maintenance. Proficient in utilizing tools and resources to optimize system performance and ensure seamless operation. Strong problem-solving skills with a commitment to delivering exceptional technical support. Skilled in graphic design, video editing, and customer service, with experience handling inquiries, resolving issues, and ensuring high levels of customer satisfaction.
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    Jira
    Microsoft Word
    Microsoft Excel
    Customer Service
    Microsoft 365 Copilot
    Video Editing & Production
    Photo Editing
    Network Engineering
    Computing & Networking
    Computer Network
    Graphic Design
    English
  • $6 hourly

    • 4.5/5
    • (11 jobs)
    Dedicated and customer-focused IT Helpdesk, Technical Support, and Customer Service professional with years of experience providing end-users technical support and troubleshooting solutions. Proficient in diagnosing and resolving hardware, software, and network issues for both Windows and macOS platforms. Skilled in utilizing ticketing systems such as Zendesk, JIRA, SalesForce, AutoTask, and ServiceNow to ensure timely resolution of support requests and efficient incident tracking. Strong communication skills with the ability to translate technical concepts into user-friendly language, facilitating effective communication with non-technical users and clients. Proactive in staying updated on the latest technologies and industry best practices to deliver optimal IT support services. Amenable to working at home with a good working computer with a stable internet connection.
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    Administrative Support
    Computing & Networking
    Teaching English
    Troubleshooting
    Desktop & Laptop Support
    Communication Etiquette
    Quality Assurance
    Technical Support
    Quality Audit
    Microsoft Active Directory
    Email Communication
    Ticketing System
    Email Support
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    I am a results-driven and detail-oriented Computer Engineer turned Certified QuickBooks Online ProAdvisor bookkeeper passionate about helping businesses thrive financially. With a solid foundation in technology and a knack for numbers, I bring a unique blend of technical expertise and financial insight to the table. As a virtual bookkeeper, I possess a combination of technical accounting proficiency, excellent communication abilities, organizational skills, and the ability to work independently. Here are my core skills: ⭐Accounting Software Proficiency: Skilled in using accounting software like QuickBooks, Xero, or FreshBooks to manage financial transactions and generate reports. ⭐Bookkeeping Skills: Strong understanding of bookkeeping principles, including accurate recording of transactions and reconciliation of accounts. ⭐Attention to Detail: Meticulous and detail-oriented, ensuring accuracy in financial records and identifying discrepancies. ⭐Time Management: Efficiently manages tasks and deadlines, particularly in a remote work setting with multiple clients. ⭐Communication Skills: Clear and effective communication with clients, team members, and stakeholders to gather information and provide updates. ⭐Problem-Solving Abilities: Capable of independently addressing financial discrepancies and finding effective solutions. ⭐Organizational Skills: Maintains well-organized financial records, documents, and deadlines for easy access and management. ⭐Confidentiality: Prioritizes the security and privacy of client financial data, adhering to data protection regulations. ⭐Continuous Learning: Stays updated on industry trends, software updates, and best practices through ongoing learning to remain effective in the role.
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    Accounts Receivable
    Accounts Payable
    QuickBooks Online
    Bookkeeping
    Product Support
    Ticketing System
    Email Support
    Office 365
    Troubleshooting
    System Configuration
    Java
    C++
    Network Administration
    Technical Support
  • $4 hourly

    • 0.0/5
    • (0 jobs)
    I am committed to providing excellent service and guaranteeing client satisfaction in my role as a customer representative. I work to provide clients with great experiences and swiftly attend to their requirements by being approachable and sympathetic. I have excellent verbal and written communication abilities, which enable me to help consumers via phone, email, and chat platforms. I have the ability to actively listen to client concerns and offer suitable solutions while exhibiting professionalism and patience throughout the engagement. I can confidently answer questions, deal with problems, and escalate situations as needed since I have a good understanding of the company's policies and the products it sells. I am incredibly organized, meticulous, and skilled at using customer relationship management (CRM) programs to precisely record conversations and keep track of customers. I am dedicated to
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    Microsoft Excel
    LogMeIn Rescue
    Technical Support
    Customer Service
    Zendesk
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