Hire the best Helpdesk Specialists in Serbia

Check out Helpdesk Specialists in Serbia with the skills you need for your next job.
  • $25 hourly
    Service-focused customer service representative bringing unparalleled skills in customer relations, task prioritization, and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. I have over 3 years of experience in Customer Service and Email Handling, as well as in Accounting, Market Research, Internet Research, Web Research and Email List Building. My aim is to be one of the dependable UpWorkers that provides excellent quality of work. I am seeking part-time or full-time online customer service, email handling, tech support, accounting, data entry and admin support related jobs. Proficient in: Zendesk, Freshdesk, Helpdesk, Intercom
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    Customer Service
    Leadership Skills
    Google Workspace
    Project Management
    Product Management
    Intercom
    Email Communication
    Proofreading
    Zendesk
    Microsoft Excel
    Email Support
    Microsoft Office
  • $10 hourly
    I have 3+ year of experience in Technical support for one of the largest corporations in world and providing technical support to one of the biggest retailing corporation. Beside technical support i am a beginner in programming, interested in Java, Java Script, HTML5, CSS and data bases. Highly familiar with Windows operating system and Unix with desire to upgrade my knowledge in many different directions. Always ready for new challenges and ready to provide the highest quality of work in any project i encounter.
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    Phone Communication
    Technical Support
    Microsoft Office
    Translation
    Computer Network
    Email Communication
    Customer Service
    Customer Support
  • $15 hourly
    With more than 8 years of experience, I am a highly skilled B2B SaaS Customer Success and Customer Service Manager. I am assured of my ability to enhance your business's customer success and service to exceptional levels. I specialized in cultivating robust relationships with enterprise-level clients. My expertise encompasses retention, renewal, expansion, onboarding, billing, and churn prevention. I was recruited by two companies to establish Customer Success teams. I played a key role in designing, testing, refining, and enhancing the Customer Success system that the teams would use. My experience includes working with enterprise clients, conducting Quarterly Business Reviews (QBRs), and overseeing complex project implementations from inception to completion. I coordinated efficiently between clients, developers, and designers to ensure successful outcomes. Also, I have a proven track record of leading and managing customer service teams in a range of industries. I am a strong advocate for the impact of efficient team leadership, proactive crisis management, and ongoing enhancement in boosting customer satisfaction and engagement. I am well-versed in utilizing platforms such as Zendesk, Intercom, Gorgias, Crisp, HubSpot, SalesForce, email, forums, social media, and various other support channels. I have worked for several companies across diverse customer support roles, honing my skills in different areas of the field. I adopt a thoughtful strategy in integrating automation and AI tools to boost productivity while maintaining the essential human element. I recognize the value of wisely utilizing technology to optimize operations and elevate the quality of service. If you're looking for a seasoned B2B SaaS Customer Success and Customer Service Manager that can help you make your business more successful, let's connect and discuss details.
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    Customer Insight Analysis
    Customer Feedback Documentation
    HubSpot
    Zendesk
    Customer Satisfaction
    Employee Onboarding
    Online Chat Support
    Gorgias
    Customer Support
    Customer Service
    Customer Retention
    Customer Engagement
    Email Support
    Client Management
  • $12 hourly
    I am a Computer Engineering graduate and I have been working in the IT industry a little less than a decade now. I take great pride in never once leaving a problem unsolved or disappointing a client. I am punctual and easy to work with. Dedicated and curious bug hunter. My fields of expertise are: 💻 Windows environment 7/8/10 💻 Software installation and maintenance 💻 User Account Control - UAC 💻 Networking (making - troubleshooting Wi-Fi / LAN) 💻 Office packages (installation and work in packages) 💻 VMware, HyperV (installing, making, troubleshooting) 💻 Printer troubleshooting Beginner Skills: ► Beginner of MikroTik configuration ► Beginner of C ++ ► Beginner of SQL ► Beginner of WordPress ► Beginner of PHP,HTML,CSS ► Windows Server 2016 ► Linux server My suggested workflow (briefly) : ► Receiving problem ► Initial analysis of the problem and preparation ► Establishing a connection to the remote computer (via TeamViewer, or something else) ► Troubleshooting/Solving the problem ► Chat with the user ► Review ► End of work
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    Troubleshooting
    VMWare
    Windows 10 Administration
    Ticketing System
    Customer Service
    Hardware Troubleshooting
    Technical Support
    System Administration
    Windows Administration
    Microsoft Windows
  • $15 hourly
    If you need reliable service, you've come to the right profile. My main interest is Admin/Customer/Technical Support. Also, Data Analysis is the skill I'm working on right now. In my spare time, I like traveling, art, and culture. I am meticulous and fully committed to each job that I take on. I am available to work on both short and long-term projects. Please feel free to contact me if you have any questions. I look forward to working with you.
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    Troubleshooting
    Microsoft Active Directory
    Microsoft Azure
    Administrative Support
    ServiceNow
    Customer Support
    Serbian
    Data Scraping
    Google Docs
    Microsoft Excel
    Data Entry
  • $22 hourly
    Solution-oriented, highly analytical and resourceful candidate with extensive experience in 3 Serbian banks. - over 5 years working experience in Microsoft Windows server editions 2003/2008 (active directory, DNS, DHC, NAT, WDS, WSUS, NAS, LAN, WAN etc.) - Over 10 years of working experience as a system administrator in Windows 2000/XP/Vista/ 7/ 8 editions. Provided installation, configuration, troubleshooting and customer assistance on both server and desktop platforms. Provided systems upgrade, installing new hardware and software. Expert knowledge of complete windows desktop systems, processes, peripherals, registry, Microsoft Office, hardware etc. Expert knowledge of help desk support and remote technical troubleshooting. Fast problem solving and multitasking, ability to analyze in-depth problems in short time. Used to work under preassure. 
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    TeamViewer
    Hardware Troubleshooting
    Virus Removal
    Windows 8 Administration
    Windows 7 Administration
    Windows XP
    Online Chat Support
    Email Support
    Customer Support
  • $6 hourly
    Hardworking, professional, ambitious, easy-to-work with, communicative, certified System Administrator from with certified and fluent speaking knowledge of English who's keen to work full time for decent income. I have a lot of experience with Remote Technical Support, System Administration, Customer Support working on Linux and Windows OS, as well as on ticketing solutions like Zendesk, vTiger, SugarCRM, SuiteCRM, and other. I've myself implemented and installed some of these, like vTiger for instance, on dedicated Linux Ubuntu 13.10 Server. I have a lot of knowledge regarding networking, as I worked with dedicated Linux, as mentioned, and Windows servers. Implementation of various roles of Windows 2003/2008/2012/2013 R1 and R2 servers, such as M.X, DNS, DHCP server role, working with ADDS, LDAP, etc... are my everyday tasks. Working with Linux SSH/CLI type of interface is also something that I have a lot of experience in, installing LAMP, XAMP, and XMPP servers with various protocols: UDP, RTP, RTPS, TCP, TCP/IP, SIP, and other. As a Customer Support Representative, I have real-life experience working in TRIZMA Corporation, as I speak fluently English, and passing test of their being at top 5% by efficiency of picked/logged/resolved tickets. I have some 2 years of working experience in this field as well as in Level 2 Technical Support Agent.
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    Technical Support
    Network Administration
    Windows Administration
    Customer Support
    English
    Linux System Administration
  • $11 hourly
    I'm a help desk specialist. I can help you with troubleshooting your PC, network, secure your device, setup anything and explain how to use it.
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    Tech & IT
    Phone Communication
    Customer Service
    Security Management
    Network Administration
    Technical Support
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