Hire the best Helpdesk Specialists in El Salvador

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$16 hourly
Cesar O.
- 5.0/5
- (15 jobs)
I am passionate about Google Workspace and its features, I have over 2 years of experience providing Consulting, Tech Support and Customer Service as a Certified Google Workspace Administrator, helping companies make the most of their corporate email, I am currently pursuing my Systems Engineering degree, I love learning.

Helpdesk
Account Management
Gmail
Google Sites
Single Sign-On
Google Workspace
System Administration
Chrome OS
Google Apps Script
Google APIs
Google My Business
Google Workspace Administration
Technical Support
Customer Support
$10 hourly
Irene G.
- 4.9/5
- (11 jobs)
Hi Im Irene! I am a results-driven professional with a proven track record in both account management and administrative assistance. With a career spanning over 6 years, I have developed a unique skill set that combines strategic relationship-building, meticulous organizational abilities, and exceptional communication skills. 🔹 Expertise: Account Management (2 years): During my tenure as an Account Manager, I successfully nurtured and expanded a diverse portfolio of client accounts. My strategic approach to client relationships allowed me to understand their unique needs and tailor solutions that not only met their objectives but exceeded expectations. I consistently achieved high customer satisfaction scores and increased account revenue through a combination of attentive customer service and innovative problem-solving. Client Relationship Building: I excel in establishing strong and lasting connections with clients, serving as a trusted point of contact and advisor. My ability to understand client pain points and align them with suitable offerings led to repeat business and referrals. Strategic Planning: I developed and executed strategic account plans that identified growth opportunities, mitigated risks, and ensured long-term account success. My proactive approach resulted in increased account retention and upselling opportunities. Administrative Assistance (4 years): My experience as an Administrative Assistant equipped me with the organizational finesse and attention to detail necessary to maintain smooth operations within a fast-paced environment. My responsibilities encompassed a wide range of tasks, demonstrating adaptability and resourcefulness. These are the services I can provide to you: *Phone Handling *Live Receptionist *Live Chat Support *Email Support *Inbound and Outbound Calls *Billing and Payment Inquiries *Follow up with providers, manufacturers, e-commerce, real estate *Support customers with any need If you are interested send me a message and let's connect!

Helpdesk
Project Management
Team Management
Zendesk
Meeting Notes
Administrative Support
Calendar Management
Documentation
Email Support
Customer Service
Scheduling
Data Entry
$13 hourly
Juan Carlos Q.
- 4.6/5
- (20 jobs)
Experienced support specialist with over 10 years in customer support, inbound sales, technical support, Live chat, and email support roles. I am a dependable asset to the team, always punctual, and determined to get the job done. I never waiver in my contribution to my team as I am always ready to help out my co-workers to achieve the end result. I am fluent in English and Spanish at a native level both written and spoken, and available to work at any required schedule Monday to Sunday EST time zone. I am a quick study with a dedication to keep learning and improving on what I know. Being highly organized and detail-oriented makes it easier to manage my own time for the success of the team. For work purposes, I have two internet service providers: - 100 MB Download/ 50 MB Upload - 30 MB Download / 5 MB Upload Please review my full profile for a better look into my experience level and capabilities.

Helpdesk
Customer Support
Office 365
Time Management
Technical Support
Customer Satisfaction
Salesforce CRM
Computer Maintenance
Customer Service
Freshworks CRM
Salesforce
Product Support
Online Chat Support
Freshdesk
Zendesk
$16 hourly
Francisco C.
- 5.0/5
- (3 jobs)
Hello! My name is Francisco. I have been working as a freelance Virtual Assistant, Technical, and Customer Support Representative. I have combined these three fields to provide thorough and skillful administrative/customer service support to senior managers and clients. 🏆 Experience: ✅ 8 years | Technical support ✅ 10 years | Customer service ✅ 3 years | Team Leader/Manager My services include, but are not limited to: ✅Email Management ✅Ticket Support ✅Live Chat Support ✅Virtual Assistance Helping companies develop and moving things in the right direction has always been a passion of mine. I bring a great attitude, motivation, and positive energy everywhere I go, and the workplace is no exception. You will find me ready to get my hands dirty and happy to start something new and exciting. 👨‍💻 Attitude: When working on a particular project my goal is to satisfy all requirements of an employer and preserve the high quality of my services.

Helpdesk
Customer Support
Email Communication
Windows Server
Technical Support
Network Administration
Customer Service
Office Administration
Online Chat Support
$12 hourly
Jose C.
- 4.9/5
- (7 jobs)
𝐏𝐑𝐎𝐅𝐈𝐋𝐄 𝐒𝐔𝐌𝐌𝐀𝐑𝐘 Experienced IT help desk support engineer with 8 years experience with a strong background in the installation and maintenance of software and hardware, PCI compliance, technical skills and project management. Trained to deliver an exceptional level of customer service in IT support. Strong written and oral communication skills properly trained and qualified in solving employers and customers issues by providing an exceptional and effortless interaction. Adaptable to any metrics and timeframes when performing my job as well as an easy learner when it comes to systems and tools. My target is always to ensure excellent service standards, provide accurate, valid and complete information by using the right methods, also to respond efficiently to customer inquiries and maintain high customer satisfaction. I consider myself as an empathetic, responsible, punctual, creative and goal-oriented person who is capable of handling any type of customer’s demeanors. 𝐌𝐲 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬: ✔Remote Administration of Active Directory and Office 365 ✔Windows, MacOS, iOS support ✔Windows servers ✔Cisco Anyconnect and GlobalProtect VPN support ✔Hardware and Software Support ✔Ticketing systems (Connectwise, Salesforce, ServiceNow, Remedy) ✔Chat (Facebook messenger, Teams, Slack, Discord, Zoom) ✔Remote tools (Webex, Gotoassist, TeamViewer, Connectwise Remote, BeyondTrust, Logmein and more.) ✔Email Management ✔Phone ✔Project Management ✔Microsoft Applications ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP, Quality Assurance and ARs ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive 𝐌𝐲 𝐫𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Meeting Support KPIs (time to resolution/escalation, response time and customer updates) • Establishing effective relationships with customers, gaining their trust and respect • Contributing to the shared knowledge base and maintaining technical knowledge • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Ticket triage • Providing a world-class technical support to international clients through telephone, chat and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved

Helpdesk
Technical Support
Office 365
Latin American English Accent
Computer Skills
Computer Hardware
Systems Engineering
ServiceNow
Data Entry
Computer Maintenance
Computer Assembly
End User Technical Support
ConnectWise Automate
Troubleshooting
Microsoft Windows
Microsoft Active Directory
$12 hourly
Wilman H.
- 5.0/5
- (3 jobs)
Proactive person and willing to work under pressure, able to develop skills according to the circumstances and find new ways to solve problems. Outgoing, very patient and with great interpersonal skills, able to stand out or excel in the work to be performed. Deep data analysis and workforce oriented, able to create forecasting, calls interval report, agent schedules. KPIs, efficiencies and management knowledge. - Over 10 years of experience in Sales (inbound/outbound). - Over 10 years of experience in Managements. (Back office/ Human Resources/ Operations). - Over 2 years of experience in Marketing and Real Estate. (Lead generation/ Acquisition/ Disposition/ Consulting).

Helpdesk
Spanish
Accounts Payable
Workforce Management
Marketing
Online Chat Support
Email
Sales Consulting
Community Management
Sales
Microsoft Excel
Human Resources Consulting
Film Criticism
Data Scraping
Data Entry
$25 hourly
Edwin M.
- 5.0/5
- (5 jobs)
I'm a Technical Support Specialist with 3+ years of experience working with outsourcing companies providing support to Google Workspace, Amazon and HP in which I have acquired a wide experience delivering technical support and advise to system administrators, end-users and new customers looking for SaaS solutions according to their business needs as well as providing troubleshooting for a variety of issues either platform problems or client-side misconfigurations. I also have experience identifying possible upgrade opportunities towards business success.

Helpdesk
Office 365
Technical Support
Computer Network
Google Workspace Administration
System Administration
DNS
$16 hourly
Ana R.
- 5.0/5
- (3 jobs)
Hello! My name is Ana, and I bring 18 years of extensive experience in the BPO industry, having worked with top-tier companies such as Dell USA (serving Latin America & The Caribbean), Koodo Mobile Canada, Uber, Medmart and many others, My expertise spans across a wide range of support services, where I’ve developed a reputation for delivering outstanding customer service and providing efficient administrative assistance. I offer a diverse skill set that includes: Customer Service, Sales, Retention, and Quality Assurance Back Office Support (Email, Chat, Social Media) Translation (English/Spanish) Data Entry and Management Virtual Assistance and Administrative Support Throughout my career, I have gained hands-on experience with platforms such as Zendesk, salesforce, ensuring smooth and timely customer interactions. I’m fluent in both English and Spanish, which enables me to effectively support a wide array of clients and customers from different cultural backgrounds. My strength lies in providing detailed, client-focused solutions while maintaining a high level of accuracy and efficiency. I am highly self-disciplined, possess exceptional time management skills, and thrive in virtual work environments, where I can manage multiple tasks and projects simultaneously. Whether you're seeking high-quality customer service, seamless administrative support, or a dependable virtual assistant, I am here to deliver exceptional results. Don’t hesitate to reach out if you’d like to learn more about my experience and how I can contribute to your business.

Helpdesk
Administrative Support
Customer Service
English to Spanish Translation
Customer Support
QA Management
Online Chat Support
Email Support
$20 hourly
Fernando C.
- 3.0/5
- (1 job)
With over seven years of dedicated experience as a VOIP consultant, I bring a depth of expertise that transcends the ordinary. My journey has been defined by a relentless pursuit of excellence, navigating through the ever-evolving landscape of technology to deliver solutions crafted with precision and tailored to meet the unique needs of each client. Let's collaborate and revolutionize your communication strategy today!

Helpdesk
VoIP Software
Teaching
VoIP
System Maintenance
Email Communication
Time Management
Management Skills
Business Management
Customer Service
Technical Support
Phone Communication
PBX
Technical Project Management
Tech & IT
$25 hourly
Delia C.
- 0.0/5
- (0 jobs)
I am a trilingual freelancer fluent in Spanish, English, and French, offering comprehensive customer and technical support solutions. With expertise in help desk management, chat support, and email operations, I provide efficient and reliable assistance to clients across multiple channels. Whether you need assistance resolving customer inquiries, troubleshooting technical issues, or managing communication platforms, I deliver professional and multilingual support tailored to meet your business needs.

Helpdesk
Help System
Online Help
French
Online Chat Support
Chat Plugin
Email Communication
Email
English
Spanish
$6 hourly
William U.
- 0.0/5
- (0 jobs)
I am a language student passionate about customer service and management. With a background in back-office and customer service, I have enjoyed experience in many branches of the customer service world, such as Insurance companies, Service providers, and small business management. I am a very dedicated, customer-focused, and responsible customer service representative who enjoys every experience I get and learns from every interaction.

Helpdesk
Customer Service
Filing
Task Coordination
HIPAA
Management Skills
Email
Computing & Networking
$9 hourly
Jorge Alberto P.
- 2.8/5
- (1 job)
Over the past five years, I've seen remarkable professional growth in myself. My strong work ethic, guided by integrity and performance, fuels my confidence in making a significant impact while embracing new, thrilling challenges.

Helpdesk
Administrative Support
Data Entry
Communication Etiquette
Zendesk
Ticketing System
Email Support
Online Chat Support
Microsoft Excel
Microsoft Word
Tech & IT
Virtual Assistance
Phone Communication
Technical Support
Customer Service
$14 hourly
Jose C.
- 0.0/5
- (0 jobs)
About me: Detail-oriented and highly responsible professional with aproven track record of delivering excellent results. Thrives in collaborative team environments, while maintaining composure under pressure.

Helpdesk
Customer Service
Technical Support
Office 365
Computer Monitor
Network Monitoring
IT Support
Computing & Networking
Computer Network
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