Hire the best Helpdesk Specialists in San Salvador, SV
Check out Helpdesk Specialists in San Salvador, SV with the skills you need for your next job.
- $10 hourly
- 5.0/5
- (9 jobs)
Hi Im Irene! I am a results-driven professional with a proven track record in both account management and administrative assistance. With a career spanning over 6 years, I have developed a unique skill set that combines strategic relationship-building, meticulous organizational abilities, and exceptional communication skills. 🔹 Expertise: Account Management (2 years): During my tenure as an Account Manager, I successfully nurtured and expanded a diverse portfolio of client accounts. My strategic approach to client relationships allowed me to understand their unique needs and tailor solutions that not only met their objectives but exceeded expectations. I consistently achieved high customer satisfaction scores and increased account revenue through a combination of attentive customer service and innovative problem-solving. Client Relationship Building: I excel in establishing strong and lasting connections with clients, serving as a trusted point of contact and advisor. My ability to understand client pain points and align them with suitable offerings led to repeat business and referrals. Strategic Planning: I developed and executed strategic account plans that identified growth opportunities, mitigated risks, and ensured long-term account success. My proactive approach resulted in increased account retention and upselling opportunities. Administrative Assistance (4 years): My experience as an Administrative Assistant equipped me with the organizational finesse and attention to detail necessary to maintain smooth operations within a fast-paced environment. My responsibilities encompassed a wide range of tasks, demonstrating adaptability and resourcefulness. These are the services I can provide to you: *Phone Handling *Live Receptionist *Live Chat Support *Email Support *Inbound and Outbound Calls *Billing and Payment Inquiries *Follow up with providers, manufacturers, e-commerce, real estate *Support customers with any need If you are interested send me a message and let's connect!Helpdesk
Project ManagementTeam ManagementZendeskMeeting NotesAdministrative SupportCalendar ManagementDocumentationEmail SupportCustomer ServiceSchedulingData Entry - $12 hourly
- 4.9/5
- (7 jobs)
𝐏𝐑𝐎𝐅𝐈𝐋𝐄 𝐒𝐔𝐌𝐌𝐀𝐑𝐘 Experienced IT help desk support engineer with 8 years experience with a strong background in the installation and maintenance of software and hardware, PCI compliance, technical skills and project management. Trained to deliver an exceptional level of customer service in IT support. Strong written and oral communication skills properly trained and qualified in solving employers and customers issues by providing an exceptional and effortless interaction. Adaptable to any metrics and timeframes when performing my job as well as an easy learner when it comes to systems and tools. My target is always to ensure excellent service standards, provide accurate, valid and complete information by using the right methods, also to respond efficiently to customer inquiries and maintain high customer satisfaction. I consider myself as an empathetic, responsible, punctual, creative and goal-oriented person who is capable of handling any type of customer’s demeanors. 𝐌𝐲 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬: ✔Remote Administration of Active Directory and Office 365 ✔Windows, MacOS, iOS support ✔Windows servers ✔Cisco Anyconnect and GlobalProtect VPN support ✔Hardware and Software Support ✔Ticketing systems (Connectwise, Salesforce, ServiceNow, Remedy) ✔Chat (Facebook messenger, Teams, Slack, Discord, Zoom) ✔Remote tools (Webex, Gotoassist, TeamViewer, Connectwise Remote, BeyondTrust, Logmein and more.) ✔Email Management ✔Phone ✔Project Management ✔Microsoft Applications ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP, Quality Assurance and ARs ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive 𝐌𝐲 𝐫𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Meeting Support KPIs (time to resolution/escalation, response time and customer updates) • Establishing effective relationships with customers, gaining their trust and respect • Contributing to the shared knowledge base and maintaining technical knowledge • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Ticket triage • Providing a world-class technical support to international clients through telephone, chat and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achievedHelpdesk
Technical SupportOffice 365Latin American English AccentComputer SkillsComputer HardwareSystems EngineeringServiceNowData EntryComputer MaintenanceComputer AssemblyEnd User Technical SupportConnectWise AutomateTroubleshootingMicrosoft WindowsMicrosoft Active Directory - $12 hourly
- 5.0/5
- (3 jobs)
Proactive person and willing to work under pressure, able to develop skills according to the circumstances and find new ways to solve problems. Outgoing, very patient and with great interpersonal skills, able to stand out or excel in the work to be performed. Deep data analysis and workforce oriented, able to create forecasting, calls interval report, agent schedules. KPIs, efficiencies and management knowledge. - Over 10 years of experience in Sales (inbound/outbound). - Over 10 years of experience in Managements. (Back office/ Human Resources/ Operations). - Over 2 years of experience in Marketing and Real Estate. (Lead generation/ Acquisition/ Disposition/ Consulting).Helpdesk
SpanishAccounts PayableWorkforce ManagementMarketingOnline Chat SupportEmailSales ConsultingCommunity ManagementSalesMicrosoft ExcelHuman Resources ConsultingFilm CriticismData ScrapingData Entry - $25 hourly
- 5.0/5
- (5 jobs)
I'm a Technical Support Specialist with 3+ years of experience working with outsourcing companies providing support to Google Workspace, Amazon and HP in which I have acquired a wide experience delivering technical support and advise to system administrators, end-users and new customers looking for SaaS solutions according to their business needs as well as providing troubleshooting for a variety of issues either platform problems or client-side misconfigurations. I also have experience identifying possible upgrade opportunities towards business success.Helpdesk
Office 365Technical SupportComputer NetworkGoogle Workspace AdministrationSystem AdministrationDNS - $20 hourly
- 3.0/5
- (1 job)
With over seven years of dedicated experience as a VOIP consultant, I bring a depth of expertise that transcends the ordinary. My journey has been defined by a relentless pursuit of excellence, navigating through the ever-evolving landscape of technology to deliver solutions crafted with precision and tailored to meet the unique needs of each client. Let's collaborate and revolutionize your communication strategy today!Helpdesk
VoIP SoftwareTeachingVoIPSystem MaintenanceEmail CommunicationTime ManagementManagement SkillsBusiness ManagementCustomer ServiceTechnical SupportPhone CommunicationPBXTechnical Project ManagementTech & IT - $9 hourly
- 2.8/5
- (1 job)
Over the past five years, I've seen remarkable professional growth in myself. My strong work ethic, guided by integrity and performance, fuels my confidence in making a significant impact while embracing new, thrilling challenges.Helpdesk
Administrative SupportData EntryCommunication EtiquetteZendeskTicketing SystemEmail SupportOnline Chat SupportMicrosoft ExcelMicrosoft WordTech & ITVirtual AssistancePhone CommunicationTechnical SupportCustomer Service Want to browse more freelancers?
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