Name: Helpdesk specialists
Brand: Upwork
Rating: 4.6 (111 reviews)

Check out Helpdesk Specialists in the United States with the skills you need for your next job.

Get started

Clients rate Helpdesk specialists

4.6/5

based on 111 client reviews

$130 hourly
- 5.0/5
- (61 jobs)
Good Day, With over 15 years of experience in the IT industry and MSP sector, I specialize in designing, developing, and maintaining Microsoft systems tailored to client needs using cutting-edge technologies. My expertise spans client/server applications and standalone systems since 2000, with a strong foundation in the following areas: Desktop Applications (C#) Database Management (MySQL, MSSQL) Voice Over IP Services Defederation Microsoft Office 365 FreePBX Microsoft Office Suite Cybersecurity Technology Consulting Surveillance Systems (IP Cameras, CCTV, NVR, VMS) Microsoft Azure AWS Services MS Exchange, O365 Remote Desktop Services Windows XP, 7, 10, 11, Server OS (2003–2022) I bring additional expertise across various IT domains and am flexible to support your business needs when required. If you have any questions or require further information, please don't hesitate to reach out. Best Regards, Josue Valentin TechNet New England - Massachusetts technetnewengland.com 413-459-9663

Helpdesk
Windows Server
System Administration
Microsoft Active Directory
Group Policy
Computer Skills
FreePBX
Windows Administration
Backup Administration
Remote IT Management
PfSense
Computer Network
$110 hourly
- 4.9/5
- (29 jobs)
Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.

Helpdesk
People Management
Help Scout
Startup Consulting
Project Management
Product Onboarding
Knowledge Management
Documentation
Startup Company
Ticketing System
Performance Management
User Experience Strategy
Intercom
Customer Experience
Business Operations
Product Support
Business Planning & Strategy
Zendesk
$55 hourly
- 5.0/5
- (4 jobs)
Hello and thank you for your consideration. I am an exceptional multidisciplinary administrator with several years of professional experience in Operations Management, Helpdesk Management, Customer Success and Support, Project Management, Training and Onboarding, Business Analysis and Project Planning, and Interdepartmental Coordination. From May 2022 to September 2023, I was Helpdesk Manager at Asemio LLC in Tulsa, supporting clients in public health and human services, and non-profit sectors. Originally scoped here on Upwork as a 3-6 month engagement, my contract transitioned to a direct hire position lasting 16 months. At Asemio I was responsible for a wide range of tasks: -Helpdesk Management: support ticket triage, coordination, communication, resolution. -Customer Success: Monthly updates/reviews, development demo, prioritization. -Project Management and Planning: discovery, research, coordination, scheduling. -Tier 1 support: technical assistance, escalations, resolutions. -On-call Salesforce Admin for 17 Clients using Salesforce CRM systems. -Quality Assurance Testing: Database, Case Management, Salesforce CRM development Before I began looking for contract work here on Upwork, I was Customer Success and Operations Manager at Multivista in Western Pennsylvania for five years. Skills and responsibilities at Multivista: -Single point of contact for the territory. -Extensive Client coordination and communication for scheduling. -Data entry and data QC. -Technical support. -Contract deliverable audits and quality assurance. Achievements: -$4 million in contracts fulfilled -2200 site visits scheduled -over 1.5 million photos uploaded to 250 project contracts Additional attributes: -Adaptable, resilient. -Detail oriented, methodical, analytical. -Patient, understanding and empathetic. -Self starter, autonomous, reliable. Are you looking for an enthusiastic, analytical, strategic, problem solver with years of expert experience in a wide range of professional fields? I am excited to offer my array of skills here on Upwork. Please reach out if you are interested in working with me, I look forward to joining your team.

Helpdesk
Technical Writing
Office Administration
Virtual Assistance
Scheduling
Project Management
Customer Service
Technical Support
Management Skills
Software Testing
Software QA
Business Operations
Quality Assurance
$50 hourly
- 5.0/5
- (88 jobs)
Hey there! Thanks for stopping by! I'm here to help you turbocharge your business with top-notch software implementation and customer experience management expertise. With over two decades of industry experience under my belt, I bring a wealth of knowledge and certified prowess as a Zendesk implementation expert. I've had the pleasure of working with a diverse range of businesses, from small enterprises to healthcare organizations and home service professionals. My passion lies in helping businesses like yours thrive and flourish in today's competitive landscape. As your go-to Zendesk guru, I specialize in tailoring the platform to fit your unique business needs like a glove. Whether it's configuring workflows, setting up automations, or generating insightful reports, I've got you covered. With my help, you'll enjoy seamless integration, stellar customer interactions, and streamlined operations. But that's not all! My expertise extends beyond Zendesk. I'm well-versed in other software solutions like Zendesk Sell, Housecall Pro, Simple Practice, Bitrix24, HighLevel, and more. Need a hand with customer experience management? Consider it done! From developing killer support strategies to training your teams for excellence, I've got the skills to elevate your customer service game. My secret sauce? Exceptional management skills. I pride myself on my ability to nip issues in the bud and keep customer satisfaction levels soaring. By implementing smooth processes and fostering open communication, I'll help you keep those customer escalations at bay and boost retention rates. Let's not forget about knowledge management. With tools like Guide, Trainual, and Whale.io in my toolkit, I can create rock-solid knowledge bases that empower your customers and support teams alike. Say goodbye to long wait times and hello to lightning-fast issue resolution and self-service capabilities. Bottom line: I'm pumped to partner with you on your journey to success. Whether you've got a burning question or a full-blown project in mind, I'm all ears. Let's chat and see how we can make magic happen for your business. Hit me up anytime!

Helpdesk
Project Management Software
Knowledge Management
Business Operations
Training Design
Software Configuration Management
System Configuration
Ticketing System
Customer Relationship Management
Process Improvement
Customer Service
Management Skills
Zendesk
$80 hourly
- 5.0/5
- (65 jobs)
Welcome to my profile! If you are searching for a great IT person to support your business, I am your guy! I have been in the IT industry for over 12 years and started my own IT Consulting Firm. From a 1 man band small business to Medium sized business my team can work with you to fulfill your needs. If you need to migrate from a different email system to Microsoft 365 or Google Workspace and vice-versa, let me know, as that's my specialty. I also work on email deliverability. What we work with: Windows OS Windows Server 2012 ,2016, 2019 MacOS Microsoft 365 Sharepoint 365 Exchange 365 Acronis Sentinel 1 Bitdefender Google Workspace Computers Servers Managed AV Backup Solutions Backup Disaster Recovery AWS EC2, Lightsail, Route 53 and more Azure Email Migrations Cloudflare etc. Website: (cumulustek.com)

Helpdesk
Office 365
DNS
Google Cloud Platform
Email Deliverability
Microsoft Outlook
Application Installer
Technical Support
Photography
Photo Editing
Video Editing
Product Photography
Adobe Photoshop
$40 hourly
- 5.0/5
- (3 jobs)
With a versatile technical background spanning Python development, AI integration, and end-to-end process automation, I help businesses eliminate inefficiencies, scale operations, and leverage cutting-edge technology. My expertise includes: Python Development: API integrations, web scraping, data modeling/automation, and custom scripting to solve complex problems. AI Solutions: Prompt engineering, AI agent development (N8N, Flowise), and workflow automation using tools like Make.com, Zapier, and Airtable. Network & Systems: Experienced network engineering (CCNA-level knowledge) and troubleshooting for seamless infrastructure performance. Full-Stack Automation: From no-code/low-code platforms to JavaScript/HTML/CSS web solutions, I bridge gaps between data, tools, and teams. Whether you need to automate repetitive tasks, build AI-driven workflows, or optimize data pipelines, I focus on delivering scalable, user-friendly solutions tailored to your goals. Let’s collaborate to turn technical challenges into growth opportunities! Why Work With Me? ✅ Precision + Speed: Clean code and efficient automation that scales. ✅ Cross-Platform Mastery: Airtable, Make.com, Zapier, and custom tools. ✅ Business-Centric Approach: Solutions that align with your ROI, not just tech trends. Open to both short-term fixes and long-term partnerships. Let’s discuss how I can streamline your operations!

Helpdesk
Flask
Data Extraction
Network Security
Midjourney AI
Bootstrap
CSS 3
HTML5
Computing & Networking
Web Scraping
Data Mining
Automation
Linux
Python
VPN
$25 hourly
- 4.6/5
- (19 jobs)
Hi, I'm Joseph the owner of Joseph Guy Enterprises Agency Over the past sixteen years, we have consulted on a wide range of technology projects, including Web Design, Graphic Design, Cloud Computing, Information Security, IT Support, Web Hosting, Data Management, Data Research, and Lead Generation. In addition to our technology consulting experience, we have consulted and held positions as Office Administrators, Executive Assistants, Personal Assistants, Virtual Assistants, E-commerce Sales Specialists, Customer Service Representatives, Customer Support Specialists, Customer Service Managers, and Order Management Specialists. Our unique intertwining of technology, administration, and customer service makes us uniquely qualified for a variety of Upwork projects. With this vast experience, we can offer the expertise to complete your project on time and under budget. If you'd like to take your project to the next level with quality freelance work, feel free to contact us. Business Software Skills: Microsoft Office (Word, Excel, Access, Publisher, & PowerPoint), Canva, Adobe Photoshop, Adobe Lightroom, Adobe Express, Front Communications, HelpScout, FreeScout, ZenDesk, FreshDesk, LiveChat, NapoleonCat, Google Workspaces (Google Docs, Google Sheets, Google Slides, & Google Forms), Asana, Notion, Trello, Retool, Klaviyo, Mailchimp, Netsuite, Big Commerce, MySQL, Aircall, X-Lite, Zoom, Microsoft Teams, Slack, Skype, and Telegram.

Helpdesk
Social Customer Service
High-Ticket Closing
Customer Experience
Customer Engagement
Graphic Design
Customer Service
Order Management
Data Entry
Customer Satisfaction
Tech & IT
Technical Support
Email Support
Microsoft Windows
$30 hourly
- 4.9/5
- (3 jobs)
Welcome! A highly motivated and focused individual who enjoys helping others with tasks they may not have time to do themselves with 5 years experience in Data Entry & Transcription. I have worked with many companies that deal with Protective Health Information (PHI), HIPAA compliant data, and confidential materials. Whether data entry is needed within a spreadsheet software (such as Excel) or within your own platform, I would love to partner with you and/or your company. Interests: - Data Entry & Data Organization - Transcription Services (English): - Transcribing audio to text - Transcribing handwritten information SKILLS: - Communication - It's important to actively listen to the client's need and communicate if I need clarification on the job tasks. - 54WPM & accuracy while typing - Spreadsheet softwares (MS Suite, Google Suite, Monday.com, Smartsheets.com) - Quick learner - Reliable Thank you for visiting my profile!

Helpdesk
Word Processing
Virtual Assistance
Administrative Support
Typing
Spreadsheet Software
Documentation
iOS
Microsoft Excel
Data Entry
Microsoft Office
Zendesk
Google Workspace
Jira
General Transcription
$28 hourly
- 5.0/5
- (38 jobs)
I'm a Computer Science graduate who loves to help people solve its problems, that's why I prefer working on the Help Desk or Desktop Support area, even networking if needed. I'm A+ certified from CompTIA, also certified in Microsoft 365 and Azure, so I can help you regarding these cloud solutions and other issues I worked as an intern for the Social Security institute in my country, and really loved it. I currently work as a Walk-up Support Technician at the University of South Florida, helping students, faculty and staff at the library. Reach out to me if you need any IT help

Helpdesk
CompTIA
Troubleshooting
Microsoft Outlook
Windows Administration
Microsoft Azure
Customer Support
Desktop Support
IT Support
Technical Support
Computing & Networking
Network Engineering
Customer Service
Microsoft Windows
Google
$25 hourly
- 5.0/5
- (47 jobs)
I have excellent communication, and negotiating skills combined with the ability to deliver exceptional tasks. Customer service, data entry, transcription, VA, research and administrative work. I have a keen eye for details and work effectively under pressure. Some of my current positions are on hold (for various reasons; seasonal/traffic has lowered, ect.) I currently have one position that I work part time on Upwork. I would like to work part time/full time from my home for extra income. I have currently over 25 years experience in customer service related fields. I also am very fluent with the internet and computer.

Helpdesk
Customer Support
Content Writing
Phone Communication
Order Entry
Administrative Support
English Tutoring
Retail Merchandising
Public Relations
Customer Service
Order Processing
Phone Support
$30 hourly
- 4.6/5
- (132 jobs)
I strive to be a friendly, loyal and very dedicated individual who is very ambitious to succeed in any given environment. Although I have very extensive experience in customer service and administrative/virtual assisting field, I love to learn, and I am always up to a challenge whenever the situation arises. I am a people person and I get along well with others, while also working efficiently on my own. I am seeking a position where I can grow, develop, and excel while giving my best to an employer. SCHOOLING MTI College (Certificate in Microsoft Office) La Porte High School ACHIEVEMENTS, SKILLS, AND ABILITIES  Quick Learner with a working knowledge of computer software, hardware, networking, operating systems, and security applications.  Outstanding communication skills: demonstrated background working well with co-workers and customers.  Proven and advance ability in multi-tasking, organization, troubleshooting, and problem-solving.  Ability to stay calm in high-pressure situations.  Ability to track forms and inventory. TECHNICAL KNOWLEDGE  MS Office (Word, Excel, Outlook, PowerPoint, Access, Publisher)  Online Programs (Google Docs, Box, DropBox, Sprout Social, Word Press, Helios)  Other Programs (Adobe, Mas 200, QuickBooks)  Ten Key 9851+ kph, Typing – 60+ wpm  Strong Internet Search Ability  Transcribing and Transcription editing  Data Entry  Multi-Line phones WORK EXPERIENCE Odesk (independent contractor) – (April 2013-Present) I work with many different clients as an independent contractor. I do many tasks some include; Internet research, invoicing, reviews, database building, form tracking, transcriptions and editing transcriptions, data entry, scheduling, marketing, and product description. Shopper (independent contractor) – (September 2010-Present) I work with many different agencies as an independent contractor. I go from one company to another company to evaluate the stores and employees to make sure the store is presentable and the employees are doing their jobs as they are listed in the instructions given. Advantage Staffing, Lake Charles, LA - Temporary Work - (April 2010 – August 2011) Calcasieu Parish School Board (Oct 2010-August 2010) – Clerk (Technology Help Desk) – Customer Service, Data Entry, telephone support, scan, fax, inventory tracking and stocking, generating work orders. Mcjunkin-Redman (April 2010 –June 2010) - Receptionist – customer service, filed, answered multi-line phones, and scanned. Mcjunkin-Redman, Galena Park, TX (February 2008 - June 2008) Sales Assistant / Expediter Sales Assisting - Assisted the sales staff with orders and customers. Enter orders and billed customers. Expediting – Made sure vendors and warehouse got orders out on schedule and kept customers updated on the progress of orders. Troubleshoot problems with orders and resolved them in a timely fashion. I also assisted in answering multi-line phone system. AmSpec Services, Galena Park, TX (September 2005- February 2007) Administrative Assistant /Cleaning Generated reports in Excel, invoiced, generated a 3 month revenue report, generated purchase orders, and ordered all supplies, inventory tracking, stocked inventory, generated employees time sheets, received and distributed mail, all general administrative duties, multi-lined phone system, customer service, bookkeeping, data entry, and cleaned office after hours. References available upon request

Helpdesk
Google Search
Data Backup
Copy Editing
Administrative Support
Invoicing
General Transcription
Organizational Development
Email Communication
$100 hourly
- 4.9/5
- (443 jobs)
Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.

Helpdesk
IT Infrastructure
VoIP Administration
End User Technical Support
Windows Administration
LAN Administration
Hardware Troubleshooting
Incident Management
IT Service Management
WordPress
Domain Migration
Technical Support
Google Workspace
Security Management
System Administration
$20 hourly
- 4.9/5
- (391 jobs)
I’m a skilled IT professional with several years of experience in the field. My professional career has given me experience with providing support for incoming issues related to computer systems, software, network connectivity, and hardware. TCP/IP setup, Active Directory Support, printers, routers, switches, firewalls, smartphones, software etc. Over the years my skill set has expanded into other areas such as, Data Entry, Lead Generation, Data Mining, Order Entry, Spreadsheet Design, Mailing List Creation, Web Research, CRM Management etc. My goal is to save clients time and money by providing accurate and quality work. I am a person who understands the importance of paying close attention to detail and managing my time, so I can meet deadlines. My goal is to save clients time and money by providing accurate and quality work. •Data Entry (File Conversion, Data Mining, Spreadsheet Design, Web Research etc.) •Database/Mailing List Creation •Lead Generation •Social Media Management •Email Management •Website Management •CRM Management •Order Entry •Experience with platforms such as Salesforce, HubSpot, NetSuite

Helpdesk
Computer Network
Prospect List
Technical Writing
Microsoft Office
Data Scraping
Desktop Publishing
Network Administration
Desktop Support
List Building
Data Cleaning
Online Research
Data Entry
$150 hourly
- 4.7/5
- (14 jobs)
My mission is to help small businesses from 1-300 users leverage today's cloud technology. In addition to standard IT services, I also act as an architect and business consultant to help your business grow. As most small businesses of 1-300 users are already Microsoft-centric, Office 365 (launched in 2011) became the productivity platform of choice. But as the Microsoft 365 platform (formerly the Office 365 platform) constantly brings new features and services to your organization's Microsoft 365 tenant almost daily, I make it my business to learn how it all works best to benefit you, the client. To work with me means that you've decided to take your business to the next level as a forward-thinking leader. You don't want to purchase, support, or worry about another on-premises server, let alone consider additional real estate for office space. Instead, we promote new methods to accomplish your goals. Additionally, we help you to transition to a fixed IT budget rather than a variable one. But keeping your remote employees secure, connected, and productive is invaluable. And knowing that your ongoing technology costs are stable is essential to meeting budgets. My focus is primarily on Microsoft 365 Business Premium, which Microsoft cites as the replacement for on-premises small business servers. This subscription plan is a three-pronged solution including Office 365 apps and services; Windows 10 Professional upgrades (from previous Pro versions); and Endpoint Manager with its Intune, AutoPilot, and Conditional Access components. To take it to the next-best level, we highly recommend Microsoft 365 E5 with its inclusions of Cloud App Security, Defender for Endpoint, and Phone System. I currently work with clients from Barcelona to Santa Rosa, yet I live and work in the Sarasota/Tampa Bay region of Florida. I formerly worked with Third Tier, a premier consulting firm offering Microsoft 365 consultation to other IT firms. When these IT firms require specialized knowledge and skills, Third Tier consultants step up. My role with Third Tier remained as their Microsoft cloud specialist for one year. The pre-paid rate for Third Tier services is $200 per hour. I maintain the Domestic & International calling plan as part of the Microsoft Teams experience. However, after the initial few calls, we tend to communicate solely through the Microsoft Teams app's chat or 1:1 meetings. Please click the Invite button above to schedule an earnest but no-cost discussion about your needs. You can also schedule from the Cloud 365 Solutions website. During our initial meeting, we can establish concrete goals and expectations.

Helpdesk
Office 365
System Configuration
Microsoft OneNote
Network Administration
Security Infrastructure
Microsoft Teams
Microsoft SharePoint Administration
Microsoft Outlook
Microsoft Office
$110 hourly
- 5.0/5
- (13 jobs)
Microsoft Azure Cloud Architect and DevOps Engineer. ☑ Top Rated Talent - 🦅 U.S. based, 🗣 native English speaker, 🏦 industry proven. ❌ No time wasted, ✅ Guaranteed Success Cloud Optimization: Experienced in lowering cloud costs for Azure and AWS, I've helped save over 40% of cloud costs, as well as simplifying, automating, and documenting cloud environments. How many thousands can I save you? Cloud Virtual Desktops/VDI: I have worked extensively with VDI offerings from Microsoft. From the beginning of Windows Virtual Desktop to its successor Azure Virtual Desktop and Cloud PC / Windows 365. Assisting virtual desktop deployments from anywhere between 10 to over 30,000 endpoints. Microsoft 365 security administration and auditing. Security and Compliance: NIST 800-53 & 800-171, ISO 27000, GDPR, FedRAMP, CMMC. Using Microsoft 365, Intune/Endpoint Management, and Azure security features, I have helped my clients meet compliance requirements and improve their security posture and implement data loss prevention Automation: I've built hundreds of custom automations for various needs. From slack integrations for ticketing systems to unused cloud resource notifications for Microsoft Teams. Smart automatic shutdowns/auto-scaling, storage movements, program installation scripts for endpoint deployments, REST API integrations, and much more. Saving hundreds of man hours and eliminating human error. I'm experienced in PowerShell, Pythonm and Bash using both Azure Automation and AWS Lambda, each with their respective SDKs.

Helpdesk
Computer Network
Windows Server
Customer Support
Graphic Design
Desktop Support
Cloud Migration
Azure App Service
Cloud Security
Microsoft Server
Cloud Engineering
Cloud Engineering Consultation
DevOps Engineering
Azure DevOps
Microsoft Certified Professional
Microsoft Azure
$50 hourly
- 5.0/5
- (1 job)
As an IT Operations Support Specialist and Database Administrator, I am offering my technical expertise and customer service skills to assist businesses in optimizing their IT systems and infrastructure, specifically in MySQL. With over 5 years of experience in the field, I have a proven track record of delivering successful IT operations support and database administration for various types of clients. My areas of expertise include operating systems and system administration, networking protocols and infrastructure, cloud computing and virtualization, database management, backup and disaster recovery, scripting and automation, monitoring and troubleshooting, and MySQL architecture, storage engines, query optimization, and performance tuning. I am an analytical problem-solver and able to think logically, able to work well under pressure, and handle multiple tasks and priorities effectively. My professional experience includes working with a diverse range of clients, including restaurants and their headquarters, as well as architecture firms with multiple offices around the world. My educational background, which includes a Bachelor of Science in Information Technology, as well as an Associate of Arts in Information Technology, has provided me with the technical knowledge and skills needed to excel in the field of IT Operations Support and Database Administration. I am confident that my experience and qualifications make me an ideal candidate to support your organization in achieving its IT and Database goals and objectives. With a diverse background in both the healthcare and real estate industries, I have a wealth of experience in managing and optimizing MySQL databases and Linux server administration, designing and implementing databases for realtors, streamlining their operations, and allowing them to manage their data more efficiently. Additionally, I have worked on healthcare industry projects and demonstrated my ability to handle sensitive information and maintain compliance with industry regulations. I am excited to apply my expertise and continue to grow as a professional in a new opportunity.

Helpdesk
Customer Service
Email Security
Mobile Device Management
Computer Hardware Installation
Phone Support
Email Support
Spanish to English Translation
Microsoft Active Directory
Network Administration
$65 hourly
- 5.0/5
- (6 jobs)
I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation

Helpdesk
English
Technical Support
Business with 1-9 Employees
Incident Management
Troubleshooting
Automation
Scripting
Microsoft SharePoint Administration
Point of Sale & Payment Systems
Electronic Medical Record
Hardware Troubleshooting
Microsoft Office
$55 hourly
- 4.7/5
- (20 jobs)
*** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass

Helpdesk
Network Administration
System Administration
Computer Network
Customer Service
Troubleshooting
Tech & IT
Technical Support
Online Chat Support
Email Support
$35 hourly
- 4.9/5
- (15 jobs)
I bring 20+ years of administrative experience helping small businesses and non-profits grow and become more efficient. Tasks within my scope include: - Writing website, blog, email campaigns, and social media content - Basic graphic design of marketing materials - Creating process systems and documents (SOPs) - Basic website development or maintenance (Wix, Shopify) - Social Media management - Data entry - Email management Non-profit: Annual Reports, Budget creation, grant templates, board recruitment package, fundraising plan, strategic planning Proficiency with Excel, Publisher, Google Docs, Quickbooks, Clickup and ZenDesk. Positive, grounded and dedicated. Enjoy working with collaborative and enthusiastic teams.

Helpdesk
Article Writing
Grant Writing
Blog Writing
Project Management
Management Skills
Small Business Administration
Grant Evaluation Plan
Nonprofit
Grant Writing Consultation
Fundraising
Online Chat Support
Policy Writing
Customer Satisfaction
Customer Experience
CRM Software
Graphic Design
$85 hourly
- 5.0/5
- (24 jobs)
My name is Russell Giniger and I have over 15 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk. All of my projects involve scope, implementation, QA. training, post launch optimization and support for CRM, VOIP Cloud Telephony, Support Desk with Omni Channel, marketing platforms and reporting/analytics. I have also implemented VOIP telephony systems with Omni Channel communication such as Nice Incontact , Ring Central, Talk Desk, Zentalk, Twilio, Justcall and Fresh Caller as well as speech analytics systems such as Call Miner. . I have also set up call marketing tracking with Ringba, Calltrackingmetrics and CallRail I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business In addition, I have worked on CRM marketing strategies for email marketing, SMS, PPC, SEO, Lead Gen, Retargeting, Affiliates and Phone Call Campaigns. I have worked with clients in various industries such as healthcare, financial services, home services, home goods, construction, travel/hospitality, real estate, and e-commerce. I have also implemented CRMs, Support Desk with Omni Channel and Voip Dialers for Contact Center operations both remote and physical location. In addition, I have managed domestic and international Contact Center operations teams (sales, customer service and tech support) training, workforce management, quality assurance, business intelligence and recruiting.  CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics  Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops  Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location  Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform

Helpdesk
Call Center Management
Call Center Software
Freshdesk
Freshworks CRM
Customer Relationship Management
Sales
Ticketing System
Phone Communication
Customer Support
CRM Software
Cloud Implementation
Zoho CRM
$110 hourly
- 4.9/5
- (100 jobs)
Are you looking to optimize your help desk operations and improve your remote workforce efficiency? I'm an expert in implementing and managing various help desk platforms including Zendesk, Intercom, and Gorgias. With over 13 years of experience and hundreds of successful implementations, I can help you streamline your processes, reduce response times, and enhance customer satisfaction. Services Offered: - Help Desk Implementation: Setup and configuration of Zendesk, Intercom, Gorgias, and other platforms like Talkdesk, Freshworks, Helpshift, HelpScout, and more. - Process Development: Develop and refine procedures for your remote workforce to maximize efficiency. - Response Time Reduction: Strategies to reduce first reply time and full resolution time across multiple channels (emails, web forms, chats, calls, texts, social media, messaging, AI message bots, Chat GPT enabled bots, AI agents, in-app messages, workforce management solutions, quality assurance). - App and API Integrations: Seamless integration of apps into your help desk platform to enhance functionality. - Training: Comprehensive training for agents and admins to use and manage the help desk efficiently and productively. Why Choose Me? - Expertise: Extensive experience with a wide range of help desk platforms. - Proven Track Record: Hundreds of successful implementations over the last 13 years. - Tailored Solutions: Customized strategies to meet your specific business needs. - Efficiency Focused: Dedicated to helping you free up your team's time and improve customer service and admin settings configuration. Get Started: Reach out today to discuss how I can assist you in optimizing your help desk and improving your team's performance. Let's take your customer support to the next level!

Helpdesk
SaaS
Automation
Customer Relationship Management
Tech & IT
Business Services
Customer Support
HubSpot
Freshdesk
Technical Support
Intercom
Salesforce Service Cloud
Administrative Support
Zendesk
Atlassian Confluence
$35 hourly
- 5.0/5
- (2 jobs)
My name is Brian Grover; I have more than 7 years of experience in the healthcare sector working as a customer advocate, IT Analyst, and database manager. While continuing my education I have blended my interest in technology and healthcare to providing IT Support. In my spare time, I love building Desktop Computers and spending time reviewing content on social media. In both my professional career and my community involvement, I have proven my ability to guide and instruct others as a personable, honest, and knowledgeable leader. For more than 7 years, I have worked as a mentor with Big Brothers & Big Sisters in the Chattanooga/Nashville communities while working and continuing my education. Areas of Expertise: Data Hard drive encryption Imaging Machines Remote tool management Software Installations Customer Satisfaction Active Directory Management Social Media Content

Helpdesk
Health & Fitness
Windows 10 Administration
Data Entry
Customer Satisfaction
Management Skills
Microsoft SharePoint
Customer Service
Windows Mobile
Social Media Website
Database Management
User Acceptance Testing
Tech & IT
Microsoft Active Directory
Microsoft Windows PowerShell
$65 hourly
- 4.7/5
- (30 jobs)
⭐️TOP RATED UPWORKER⭐️ Information Technology professional with over 15 years of experience working on all areas of IT infrastructure. Deep experience with the implementation and administration of various information systems. Experience leading the helpdesk for MSPs providing services to medium and large businesses. Expertise with servers and cloud server solutions. NSE4 and CCNA certified with a proven track record of providing digital transformation to companies looking to upgrade their systems. ✅ Top Rated ✅ Fortinet NSE4 ✅ 15+ Years as Senior Engineer At MSPs ✅ Reliable, Professional, Friendly My Expertise: ✅ Operating Systems ⚡️ Windows 7/8/10, ⚡️Windows Server 2008/2009/2012/2016/2019, ⚡️Linux ✅ Startup Server configuration ⚡️ Domain Controller ⚡️ Active Directory ⚡️ DNS ⚡️ Group Policy Object (GPO) ⚡️ File System ✅ Hyperconverged Infrastructure (HCI) ✅ Network Specialist ⚡️ DNS, Routing, WAN, LAN, DHCP, VPNs, IPSec, WLAN, Firewall & Security, VLANs ✅ Virtualization ⚡️ VMWare ⚡️Microsoft Hyper-V ⚡️ Citrix ✅ Servers Monitoring ✅ Firewalls ⚡️ Web Filtering ⚡️ Application Control ✅ Other technologies: ⚡️ OVH platform ⚡️ Sophos Firewalls ⚡️ FortiGate Firewalls ⚡️ Ubiquiti Networking ⚡️ Advanced network designs and troubleshooting Client testimonial: "Carlos and his team was great, very fast and responsive. And did additional research to help me get to the root of the problem. Thanks so much!" - Daniel Lin- Prosper Bookkeeping CEO

Helpdesk
Windows Server
Ubiquiti
Backup & Migration
FortiGate Firewall
Disaster Recovery Plan
Fortinet
Server Administration
Network Monitoring
Server & Virtualization Software
IT Consultation
Server Operating System
Virtualization
Network Administration
$40 hourly
- 5.0/5
- (1 job)
I am a Sr. Technology Specialist with over 15 years of extensive experience working with multiple Fortune 500 companies. Throughout my career, I have honed a diverse skill set that spans technology, sales, customer service, recruiting, incident management, and technical writing. My ability to strategize with cross-functional stakeholders and translate complex technical concepts into easily understandable ideas has allowed me to drive consensus and create impactful IT roadmaps at all organizational levels. I thrive in environments that require clear communication, leadership, and a deep understanding of both technical and business landscapes. My commitment to excellence and continuous learning ensures that I stay ahead of industry trends, providing value-driven results for every project I undertake. Whether you need a technology consultant, a skilled communicator, or a strategic leader, I am here to help you navigate the complexities of today's digital world. Looking for a passive income source? 💡 Let Cydney create your custom app! With expertise in AI-powered digital solutions, Cydney can design an app tailored to your needs—whether it’s for digital art, e-commerce, or any other niche.

Helpdesk
Content Writing
Administrative Support
Writing
Microsoft Office
Learning Management System
Management Skills
Email Communication
Customer Service
Data Entry
Software
Tech & IT
Technical Writing
Information Technology
$50 hourly
- 5.0/5
- (2 jobs)
A highly talented, dedicated and enthusiastic Windows Professional with over thirty years experience. Proven skills in homogenous or non network design, implementation, and maintenance. Excellent communication skills in working teams, customer facing communication, and escalation with supervisors. Strong background in Computer Hardware, repair and installation. Demonstrated skills in managing multi-million dollar equipment, maintenance programs, and personnel. That aside, I dabble everywhere. Started on a Commodore, migrated myself to Apple, then Macintosh, then Windows. Unix/Linux, Cisco, remote server barns, AI, cloud infrastructure, general programming. Military experience, theater, historical reenactment and education, convenience store, journeyman machinist, blacksmith. I really do not want to hear 'overqualified' again. I just want a good long term or permanent position with a well organized team.

Helpdesk
Computing & Networking
System Maintenance
Data Recovery
Cloud Computing
Professional Tone
Computer Hardware
Network Engineering
Customer Service
Network Administration
IaaS
Windows Administration
Customer Support
Linux
Microsoft Windows
$31 hourly
- 5.0/5
- (1 job)
I work well with technology and enjoy helping people. I have multiple skills that I'd love to use to help.

Helpdesk
Graphic Design
Online Help
Tech & IT
Typing
General Transcription
$40 hourly
- 5.0/5
- (1 job)
Willing to relocate to: Africa, Middle East Authorized to work in the US for any employer Skills * Risk Analysis and Management (10+ years) * Budgeting and Forecasting (10+ years) * Product and Service Sales (10+ years) * Merchandising (10+ years) * Team Leadership and Coaching (10+ years) * Opening and Closing Procedures (10+ years) * Payroll Management (10+ years) * Scheduling Experience (10+ years) * Web Technologies and Services (10+ years) * Cost Reduction Strategies (10+ years) * Microsoft Applications (10+ years) * Vendor Management (10+ years) * Training and Development (10+ years) * Strategic Planning (7 years) * Profit & Loss (7 years) * P&L Management (9 years) * Business Development (10+ years) * Product Development (10+ years) Assessments Management & Leadership Skills: Impact & Influence - Highly Proficient July 2019 Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Helpdesk
Human Resources
Customer Service
Supply Chain & Logistics
Management Skills
Business
Budget
Tech & IT
Leadership Skills
Coaching
Technical Project Management
Business Development
Logistics Coordination
Business Coaching
Business Management
Want to browse more freelancers?
Sign up