The Best Helpdesk Specialists For Hire In South Africa

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$15 hourly
- 5.0/5
- (24 jobs)
Skilled and knowledgeable Computer Systems and Telecommunications Networks Engineer with proven experience in database programming, software engineering, Web design, and network and systems design and support. Appreciates challenges, steep learning curves, and high-pressure deadlines. Outstanding ability to analyze, develop, and implement technology solutions. Reliable team player with effective troubleshooting and debugging experience. Equally strong project leadership and management experience ✪ Background: ☑ B.Eng. Computer Systems and Networks & M.Eng. in Electrical Engineering (Telecommunications) ☑ 10+ years as on site/remote technical support ☑ 10+ years as on-site administrative support ☑ Diligent worker and can work with less supervision ☑ Fast learner, creative, highly motivated ☑ Can work in a team and/or extended hours. ✪ Skill set: ☑ Adept computer technician on both Windows and MAC ☑ Adept at using MS Office and Google Suite ☑ Adept Zoom technician ☑ Experienced in maintenance of websites using WordPress ☑ Experienced in administering email using Google Workspace ☑ Experienced in administering email signature, forwarding etc. ☑ Experienced in setting up and maintenance of Databases (biometrics, cctv etc.) ☑ Experienced as Network administrator ☑ Experienced in Data filing management ☑ Certified Cisco Network Associate (CCNA. --------------------------------------------------------------------------- ✪ Availability: ☑ Full-time / Part time / Project Base/Remote ☑ Always available

Helpdesk
Microsoft Teams
Cisco Certified Network Associate
Information Technology
Audio Transcription
Translation
Mobile App Testing
Research & Development
Computing & Networking
Network Engineering
DNS
Windows Server
Office 365
System Administration
Microsoft Active Directory
$6 hourly
- 4.1/5
- (2 jobs)
Hello! I'm a software developer / support agent, experienced in web development, helpdesk support, data entry, virtual assistance and bilingual communication. I have over 5 years of experience in tech support and customer services roles . I specialize in assisting all sorts businesses. My focus is creating effective online experiences and helping businesses succeed in the digital world. I speak both English and French fluently with a neutral to strong accent, offering services in web development, helpdesk, customer service, data entry and translation. ✅️My skills: - HTML, CSS, JavaScript. - React JS. - Word press. - Joomla. - Web programming. - Proficient in English-French interpretation, transcription and translation. - Customer service (French and English). - Virtual assistance. - Data entry (Any type of data service required). - Data Extraction. - Web research. - Technical support. - CRM platforms. - Helpdesk. - Microsoft Office. - Admin support. ✅️Why hire me? ➡️Front-End Development: - Experienced Front-end developer. Worked on many projects. - Fully responsive HTML/CSS result for all kind of devices (Desktop - Tablet - Mobile) - Every design developed is 100% hand-coded by me. - Pixel perfect design. - Cross-Browser compatibility (Chrome, Firefox, Safari, etc) for all designed websites. - Clean and Structured HTML code, with comments when needed. - Paying Attention to detail is a must for all of my projects. - Strong understanding of Word press and Joomla. ➡️Customer service/Virtual assistance: - Over 5 years of experience in customer service (French and English) and helpdesk. - I have worked with people from all around. - I have great communication skills. - Very punctual and respectful towards others. - Read/write/speak English and French fluently. - Experience in cold calling positions to close deals. -I also have expertise in Zoom, Skype, Microsoft Office, Freshworks, Hubspot, Slack and many more... for any remote team/work consultations -No matter your product/service, I will study all documentation sent, and become an expert so that I will be able to provide exceptional service for your project. ➡️Data entry: - Skilled in web research, adept at retrieving details like emails, numbers, and CEO information. - I'm proficient in organizing and inputting data into spreadsheets with high accuracy. - Demonstrating zero-error data entry, and will showcase meticulous attention to detail. - I deliver fast and efficient service with a high working speed. - Experienced in data extraction from various sources for comprehensive datasets.

Helpdesk
French
Cold Calling
Virtual Assistance
Administrative Support
Microsoft Office
Technical Support
Online Chat Support
Data Entry
WordPress
CSS
HTML
Customer Service
JavaScript
Web Development
$31 hourly
- 2.8/5
- (8 jobs)
''Anything's possible with integrity, creativity & perseverance.'' Having worked & volunteered in various fields over the past 17 years; including small businesses, student programs, ministry organisations, Upwork freelancing & my own part-time entrepreneurial endeavours.  I have gained experience & skills which, make me a well-rounded and flexible asset to those I work for and serve. Having said that, there is value in continued professional development and would welcome CPD where included - There is always room to grow, learn and improve. My proficiencies and experiences include, but aren't limited to: #Upwork #Self-employed #Personal-Assistance #IT-Support #Recruitment #Transcription #Data-Recovery # Data-Transfers #Proofreading #Connectwise #Teamviewer #House-Sitting, #Pet-Sitting #Maintenance, #Driving #Parcel-handling #Home-Automation #Chaplaincy #Organic-Homesteading #Unifi products. #Web-Research #iOS #Windows #MacOS #Email-Handling #Numbers #Pages #Slack #iCloud #Dropbox #Trello #Asana #Google-Suite #keywords #Descriptions #URL-Redirects #404s #WordPress  #Copy-typing #Chrome #Firefox #Elementor-plugin Notable experiences: COMPTIA A+ Essentials & Support Certified, ISNE, Certified 2011.  12yrs part-time User/Desktop & LAN Support.   Feb - Aug. 2024, The Online School UK / 3Lance Education (Full-Time,) 2022-present, Christenserve . 2012-Present Toti Salvage Shop cc 2015-2017 Virtual Assistant to Mr Liohn Sherer - Ideal Security Inc., Canada   Concurrent CPD:     - Web Development BootCamp (Dr. A Yu, London App Brewery) via Udemy - Graphics, Design Masterclass via Udemy. The course will cover Branding & Design This will equip me with Photoshop, Illustrator & InDesign proficiencies.  Work History: Feb - Aug. 2024, The Online School UK / 3Lance Education (Full-Time,) Recruitment August 2024 Inherited 2 honey bee colonies from a local keeper; beginning Apiculture and Site preparations for garden produce as part of our homesteading (part-time)     2024: Continuing with House/pet-sitting part-time. Returning to part-time on Upwork Co-parenting of our children 2022-present   Christenserve (Part-time, self-employment) Began providing house/pet-sitting for friends and word-of-mouth requests.  Trialed offering cleaning on ''as needed basis'' or ''per request'' for key-hold clients * Trialed offering maintenance on ''as needed basis'' or ''per request'' for key-hold clients *  * Trials discontinued Mid-2023. Oct 2022- Feb 2023 Rendered IT Support to a local primary school, servicing 85 PC's and setting up a complete student lab.   2020-2021: - Worked as a COVID screener at a government school in South Africa. 2015-Present Personally, began renovations and responsibilities for maintenance of the family homestead. 2015 - 2019 , Part Time: Key-holder for private homes and holiday apartments, as well as admin & personal assist. Managing multiple holiday apartments and private homes. Inventories, maintenance, assisting guests on arrival and departure as well as during stays as needed. Driving & PA for an orthopaedic patient. 2015 to 2019: Volunteer Served as an A/V technician and volunteer teacher in a children's church ministry. This included the operation of Zionworx and development of PowerPoint presentations. 2015-2017 Virtual Assistant to Mr Liohn Sherer - Ideal Security Inc., Canada   Web Research, Vacation Research & Itineraries, Appointment Scheduling, WordPress 404's, Redirects & product pages, Product sourcing, Enquiries and arrangements for vehicle services (seasonal tyre changes). 2015-2017 Bachelor’s in Theology & Ministry - Correspondence, Part-Time TEEC 2014-2017 Volunteering Youth & Children’s Church Volunteer - IT & A/V support tech Volunteer teacher - Teen Church Amanzimtoti Methodist 2013- Present Upwork Freelancing - Part Time 2011 - 2012 Atom Gate Pty Ltd Data Consultant sourced to Vodacom Group, Gateway Walk-in centre Toti Salvage Shop cc ( 15 yrs, on an ''as needed'' basis) 2010-Present: Admin Assistant Rental Invoicing Maintenance co-ordination Admin for Tax submissions Proxy for Sole Proprietor General Shop & Vehicle Assistant - Part Time (2007-2009) 2009 Year of Your Life - Full Time Hatfield Training Centre 2007-2010 Bluegum Hill - Skidsteer Hire Operator - Part Time Goals & plans:   Complete part-time degrees Serve part-time in ministries and communities Acquire and expand on apiary equipment & organic projects. Pre-Hospital Emergency Care (ITLS) Chaplaincy Off-grid renewable energy production (Turbulent Turbines and solar ) Establish a fiber & wireless internet service provider in a fiberless district Travel while working remotely Establish an organic homestead, NPO & ministries in a dairy/beef world heritage district, that are both sustainable and benchmarks for subsistence, community development, and environmental stewardship in small communities.

Helpdesk
Proofreading
Online Research
Copy & Paste
Email Support
Apple iWork
Customer Service
TeamViewer
Email Communication
Data Entry
WordPress
Microsoft PowerPoint
$55 hourly
- 5.0/5
- (9 jobs)
I run my own IT agency from Durban, South Africa, and have done work for clients in various South African provinces, and across the globe. I specialise in creating custom Microsoft Access databases and have worked at small business, corporate, and municipal levels. In Ethekwini I have assisted municipality departments as follows: * Electricity Department: Complaints Management System * Parks Department: Cemeteries Management System * Libraries Department: Database for research results * Parks Department: Palms Database In the corporate world I have created an invoicing system for an international shipping company, as well as a dock pass system. I am currently in negotiations with the same client for creating a job card system for one of their departments. Another project was to create a warehouse management system for one of the biggest fresh produce suppliers to major distributors. In between those projects I have assisted multiple small businesses in migrating from spreadsheets that no longer server their growing businesses to efficient databases. I typically create the specifications with the clients, then build and test the system, and once it is ready, install it on their computers or network and train their staff. In some cases I am retained to further enhance the systems as the businesses grow, and assist the clients with ensuring that system rules are being followed by users and the databases are properly maintained. Apart from the software development side of my business, I also do transcription work. I specialize in delivering 100% accurate transcriptions in the shortest possible turn-around time, provided that the audio is clear. I use professional transcription software. Although my home language is Afrikaans, I am an advanced English speaker and hold a Master's degree in English. Apart from these two main categories of specialization, I offer software support in a number of desktop applications and have an active Helpline, offering support to private clients or companies who may not have in-house IT staff. One of the perks of working independently is the ability to take on new projects in a variety of fields. It enables me to apply what I have learned, but also to learn even more and improve my skills to the benefit of my customers.

Helpdesk
English
Video Transcription
Conference Call Transcription
Desktop Application
Database
Academic Transcription
Microsoft Access Programming
Software Development
Transcription Timestamping
Audio Transcription
Database Design
Microsoft Access
$15 hourly
- 5.0/5
- (14 jobs)
I am a service-oriented professional with strong problem-solving skills and a commitment to building and maintaining excellent customer relationships. I am quick to grasp new concepts and approach challenges with creativity. As a self-starter, I can manage individual responsibilities while also contributing effectively to team efforts on complex, long-term projects. I am confident that my experiences, combined with my enthusiasm and dedication, will allow me to quickly adapt and become a valuable asset to your company. Tertiary Qualifications: ❖ Information Technology (CCNA1-4): Completed at: College of Cape Town ❖ National Diploma in Information Technology Specializing in Communication Networks (3 Years Completion 2011-2013) Completed at Cape Peninsula University of Technology ❖ Bachelor of Technology (2014-2015) Other Certification: ❖ Luna HSM Certified Engineer ❖ Learn Hacking from Scratch Udemy Certificate ❖ Public Key Infrastructure Technical Professional

Helpdesk
PROXY Networks Remote Support Software
Customer Support
Customer Service
Mac OS X Administration
Microsoft Outlook
Email Communication
Desktop Support
Email Support
Online Chat Support
Cisco Certified Network Associate
Server
Information Technology Operations
Virtualization
Encryption
$30 hourly
- 4.7/5
- (18 jobs)
Hi, I’m Lerato Leso, and I’m here to help you grow your business with confidence and ease. From cold calling to appointment setting and everything in between, I specialize in creating real connections with clients, driving results, and ensuring a seamless experience throughout. My mission? To make your goals happen—efficiently and professionally. What I Bring to the Table: Cold Calling & Sales Mastery: Turning leads into loyal customers. Client Experience Excellence: Ensuring every interaction leaves a lasting impression. Appointment Setting Proficiency: Streamlined scheduling for smoother workflows. SEO & SEM Knowledge: Attracting the right traffic to your business. Why Choose Me? Reliability You Can Count On: Deadlines? Handled. Details? Checked. Remote Work Expert: Focused, self-motivated, and always on track. Fair & Transparent Workflow: I work hourly, so you only pay for what’s done. Important Note: I exclusively work on Upwork to keep things secure and professional. Payments, communications, and contracts are handled right here—no off-platform deals, no exceptions. If you’re ready to work with someone who values efficiency, honesty, and results, let’s talk! A quick 10-minute chat is all it takes to see how I can help move your business forward. Looking forward to collaborating! Best, Lerato Leso

Helpdesk
SEM Optimization
SEO Plugin
Customer Experience Management Software
Sales Presentation
English
Inbound Marketing
Telemarketing
Customer Service
Cold Calling
Sales
Data Entry
Outbound Sales
Data Mining
$10 hourly
- 5.0/5
- (4 jobs)
I am a customer service representative, with over 5 years of experience, plus 3 years experience as a Data Curator

Helpdesk
Online Help
Microsoft Office
Customer Service
General Transcription
$12 hourly
- 4.9/5
- (1 job)
My name is Geraldine and I provide virtual assistance as a Support Administrator for busy entrepreneurs and businesses, large and small. I am a native English speaker with diverse skills ranging from general office administration to training and facilitation. I take pride in what I do and I am committed to providing a professional service. I am a people's person, a quick learner, a good communicator and I thrive under pressure. I am ready for my next challenge, so I look forward to hearing from you!

Helpdesk
English Tutoring
Administrative Support
English
Email
Buffer
Database
Training
Administrate
Personal Administration
WordPress
Asana
Data Entry
Presentations
Microsoft Office
$80 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE I'm an IT engineer experienced in help desk administrator, networking, web design, website hosting, online teaching, backup solutions ooking for a cooperation to work together

Helpdesk
Teaching
Elearning
Backup
Computer Network
Web Hosting
Network Engineering
Google
Web Design
Computer
Adobe Photoshop
Backup & Migration
WordPress
Linux
Network Administration
$12 hourly
- 5.0/5
- (1 job)
I am an IT technician with 8 years' experience in a Windows Environment, customer support and helping my clients is my passion. I take pride in my work and ensuring that my clients and customers are always satisfied and happy with the service they received. My experience includes: -8 Years as an IT field support technician. -Windows 7-11 operating systems, troubleshooting and repairing of software related issues. -Troubleshooting faulty hardware and software. -Windows domain environment, Active Directory. -Repair or data recovery when a Windows PC has crashed. -Remotely logging in to our customers computers to troubleshoot and repair software issues, such as Biometric applications, internal software and licenses. -Setting up of and installing new hardware and computers, such as new desktops, laptops, joining to domain, backup and transfer of a user/client's documents and data. -Installing of software as well as internal company software and licenses, configurations of .ini files, IP addresses and VOIP phones. -Training of and teaching new junior technicians about internal company software.

Helpdesk
Video Transcription
Audio Transcription
Typing
English
Afrikaans
Computer Operating System
Computer Hardware Installation
Email
Customer Service
Administrative Support
Data Entry
Translation
Writing
Information Technology
$20 hourly
- 5.0/5
- (2 jobs)
I am an IT Systems Administrator specializing in Office 365 and Microsoft Azure. I'm currently based in South Africa, I am focused on providing Office 365 support for an international company. I am committed and driven to getting the job done and I have no problem putting in the extra hours. I aim to improve my skills to adjusts to my working environment

Helpdesk
Microsoft Azure Administration
Microsoft SharePoint Administration
Microsoft Outlook
Office 365
Troubleshooting
Windows 11 Administration
Windows 10 Administration
Tech & IT
Online Help
Technical Support
System Administration
$13 hourly
- 4.8/5
- (5 jobs)
I am excited to introduce myself as a highly skilled Virtual Assistant with over a decade of experience in various roles. My expertise includes: Customer Service: Proficient in both phone and email support. E-commerce Management: Experienced in order fulfillment, live chat support, helpdesk operations, and order processing. Platform Proficiency: Skilled in Shopify, Oberlo, AliExpress, and various marketing automation tools such as Mailchimp and Klaviyo. I have successfully designed and managed multiple Shopify websites and social media marketing accounts, focusing on content creation and email automation. My organizational skills and adaptability allow me to take on diverse tasks effectively, learning quickly as needed. I am committed to providing high-quality, professional support to ensure the success of my clients' businesses. With flexible hours, I am available day or night to meet your needs. Thank you for considering my services. I look forward to the opportunity to assist you.

Helpdesk
Social Media Website
Social Media Content
Customer Relationship Management
Email Communication
Social Media Content Creation
Social Media Advertising
Web Design
Customer Service
Dropshipping
$10 hourly
- 0.0/5
- (2 jobs)
I am an experienced IT professional with years of expertise in IT support, Customer Service, and administration, specifically in Active Directory, Microsoft 365, IT administration, and IT ticketing management. Additionally, I have experience in e-commerce platform management, product sourcing, and creating appealing listings that attract customers. I am also skilled in customer support and user testing, which enables me to enhance user experiences and improve products. Furthermore, I am available for both short-term and long-term projects.

Helpdesk
UserTesting
Data Entry
Market Research
Ticketing System
Administrate
Directory
Microsoft Office
Cisco
Desktop Support
Office 365
System Maintenance
Microsoft Active Directory
Tech & IT
$17 hourly
- 5.0/5
- (1 job)
Are you overwhelmed by administrative tasks, emails piling up, or struggling to find time to focus on growing your business? I help busy professionals streamline their operations with expert-level virtual assistance that delivers results. I specialize in: -Email Management & Inbox Zero -Scheduling & Calendar Optimization -Data Entry & Online Research -Social Media Management & Basic Graphic Design -Live Chat, Email, and Phone Support -Order Processing, Billing & Technical Help Desk Services Whether you need seamless day-to-day admin support or a dependable extension of your team, I can help. Good Fit Clients: -Entrepreneurs and small business owners who need reliable support. -Coaches, consultants, or busy professionals who want to focus on high-priority tasks. -E-commerce businesses seeking help with customer service, order management, or tech support. Clients' Struggles: -Feeling overwhelmed by a never-ending to-do list. -Missing critical deadlines due to poor organization. -Struggling to keep up with customer inquiries and support requests. -Wasting time on tasks that don’t generate revenue or growth. Benefits: -Save 10+ hours a week by delegating admin tasks. -Gain a more organized and efficient workflow. -Offer exceptional support to your customers, enhancing satisfaction and retention. -Enjoy peace of mind knowing your tasks are handled by a detail-oriented, proactive professional. Bad Fit: -Clients seeking full-time in-person support. -Projects requiring advanced graphic design or web development. About Me Hi, I’m Goitseone, a dependable, detail-oriented virtual assistant who loves helping clients simplify their lives and achieve their goals. When you work with me, you get a trusted partner dedicated to your success. Let’s get started today!

Helpdesk
Order Processing
Phone Support
Email Support
Live Chat Software
Graphic Design
Appointment Setting
Scheduling
Technical Support
Customer Service
Data Entry
Calendar Management
Email Management
Virtual Assistance
$25 hourly
- 0.0/5
- (2 jobs)
I'm a Senior IT Desktop/Cloud Engineer based in South Africa, open to projects and jobs locally and globally. With 8 plus years of experience as a Technical Support Specialist. I have a Degree in Information Technology and I'm Microsoft Certified and 3 years of hands-on experience with Microsoft Azure (AZ 104,SC-200,MSCE 2012, MS 365, Windows 10 & 11, MAC OS), along with CompTIA A+ and N+, Zendesk ticketing system Expert, Cisco CyberSecurity Certification, IBM Cloud Essential Certification. I have worked with a wide variety of platforms and applications as a Support Analyst such as SQL Databases, Azure Apps and Services, SAP, Sage Pastel, Windows OS, Linux OS, PowerShell, Backup, Exchange, Active Directory, Group Policies, Sophos Firewalls, Norton and Symantec Antivirus, VMware, Azure VPN, WVD (Windows Virtual Desktop), Google Suit, Microsoft 355 services. I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on-the-job experience has afforded me a well-rounded skill set, including first-rate organization, I excel in the following KPA’s • Deliver effective incident queue management via a ticket logging system. Priorities ticket resolution workload on predefined SLA with proactive and timely status updates. • Handling of variety 1st/2nd IT incident requests from our global team, including hardware and software-related issues (Mac, Servers, Windows 10/11, Printers, M365, Security, Wi-Fi, VPN) • Work closely with (and take directions from) Service Delivery Manager (SDM) and Technical Chief Officer (TCO) to provide excellent services across the organization. • Implement, manage, and govern solutions for Microsoft Office 365/Azure processes • Lead existing and upcoming IT projects, and provide support to over 700 staff globally • Administers and Monitor security and Firewall systems (Sophos XG Firewall and Symantec Endpoint Security) • Liaise with third-party and vendors regarding asset warranty, maintain stock and inventory levels of IT equipment and device lifecycle within the SLA. • Working closely with Human Capital teams to ensure on-boarding/off-boarding are run smoothly • Provide IT induction training and Presentation about the company’s IT Policies and Procedures for new starts and internship student

Helpdesk
Microsoft Azure
Office 365
Sophos Sophos UTM
Zendesk
Symantec Security Software
Cybersecurity Monitoring
Microsoft Virtual Server
Server Administration
Network Engineering
Windows Administration
System Administration
Network Administration
Remote Connection Support
Microsoft Active Directory
$10 hourly
- 5.0/5
- (2 jobs)
Please find my enclosed application for the Position of Transcription. Having read through the job description, I’m thrilled to be applying for this position as my experience and skillset match the requirements you are looking for. At my current company Clicks Retailers, I am valued by The Property Executive and The Divisional Executives (Operations) and their teams as a critical support pillar for the team. Allow me to highlight the four bullet points on my resume that I believe demonstrate why I’m perfect for this position. • Leasing and Development (New leases, Heads of Agreements and Lease renewals) • Property meetings and approval process (For new developments and sites for new stores) • SAP and BI Launchpad (Reporting, Lease Control Sheets and Asset Registers) • Ad hoc issues (General Maintenance, Administration) My resume goes into detail about my duties and achievements during my tenure in the Administration role. However, I believe that the above bullet points demonstrate that I have the ability to perform the Advertised Transcription role and to train others should the need arise. I would like the opportunity to join your company and use my skills to create efficiency, stress free office environment for your team. I believe that I meet and exceed the expectations that you have for this role. I look forward to speaking with you about my candidacy; please feel free to contact me at any given time.

Helpdesk
Typing
Communication Etiquette
Office Administration
Presentations
Microsoft Office
Online Help
Customer Service
Presentation Design
Sourcing
$23 hourly
- 0.0/5
- (0 jobs)
I am a goal-oriented person and I have extensive technical knowledge for desktop support. I had completed my training from Computer and Telecommunication Service (CPUT) and have a year of experience in this field. I have worked with the same company as technical support for two more years. I am sure my experience and skills will rightly contribute to your company. My work in CTS was to provide clients with solution of technical problems. I match up to your educational requirement. I am a problem solver and can handle any kind of troubleshooting.

Helpdesk
Phone Communication
Desktop Support
Technical Support
Personal Computer
Help System
Tech & IT
$10 hourly
- 0.0/5
- (0 jobs)
Assist in the evaluation, design, and implementation of the Learning Management System (LMS). Act as liaison with LMS programmers and troubleshoot all problems or changes.

Helpdesk
Data Entry
Report
Task Coordination
Microsoft Excel
Training Needs Analysis
Training Data
$12 hourly
- 0.0/5
- (0 jobs)
SUMMARY I am a technician that enjoys problem-solving and a creative thinker. I enjoy designing, brainstorming, and thinking creatively. I enjoy keeping myself busy by learning more about technology, and I'm also passionate about creating logos and websites. I'm able to communicate with people, solve difficulties, and rise to obstacles. With my present level of experience, I can apply my knowledge, abilities, and techniques of end user computing applications with competence.

Helpdesk
Typing
Marketing
Sales
Web Design
Tech & IT
Web Application
Help System
Online Help
Technical Support
$15 hourly
- 0.0/5
- (0 jobs)
I am a skilled IT Specialist and Network Engineer with a proven track record of designing and implementing scalable, secure, and reliable network infrastructures. I specialize in configuring and managing Cisco, MikroTik, and PLANET switches while optimizing network performance and automating tasks for greater efficiency using NX-OS and Cisco IOS. My qualifications are backed by a Diploma in Information Technology (Network Management), and I am currently preparing for the CCNA certification to further enhance my skills. In a recent project, I designed and implemented a comprehensive network infrastructure for a corporate client, including four key segments: Management, Corporate, ISP Customer Network, and ISP Internal Network. The network was built to be secure, scalable, and optimized for performance using technologies such as VLAN, VRF, BGP, OSPF, and MPLS. If you need a reliable and experienced professional to design, secure, or manage your network infrastructure, let’s connect and discuss how I can help you achieve your goals. Skills: Network Design & Architecture: Expert in planning and building complex networks, including management, corporate, and ISP networks. Routing & Switching: Proven experience with BGP, OSPF, and MPLS to optimize routing and traffic control. Network Security: Implementing firewalls, VPNs, and access control for secure communication and isolation. Network Segmentation: Proficient in configuring VLANs and VRFs to ensure traffic isolation and efficient network operation. Quality of Service (QoS): Expertise in traffic prioritization and optimization for critical services. Troubleshooting & Optimization: Skilled in identifying and resolving network issues to ensure optimal performance. Documentation & Testing: Delivering detailed network diagrams, configuration files, and comprehensive test results.

Helpdesk
Proxmox VE
Web Design
Web Development
Architecture
Problem Solving
Information Security
Customer Service
Prometheus
Grafana
Network Engineering
Computing & Networking
Computer Network
$6 hourly
- 0.0/5
- (0 jobs)
I possess excellent communication and interpersonal skills, Which have demonstrated throughout my experience in customer service and team collaboration. I am also proficient in Software and Systems and proven track record maintain accurate records and databases

Helpdesk
Live Chat Software
Data Entry
Copywriting
Technical Support
Administrative Support
Customer Care
$14 hourly
- 4.9/5
- (19 jobs)
Hello there.✨ Self-taught IT specialist with more than 15 years of experience in the field. I am a very easygoing person, however, I care a lot about perfection in projects and take my work seriously. 🟢 I will:🎯 🟢Manage and maintain consistency of software configurations for the Citrix & VMWare environments. 🟢Manage VOIP phone users, hunt groups, shortcodes, incoming call routes, time profiles, and auto attendants. 🟢Manage the PC refresh program transferring all user data remotely and installing required software applications. 🟢Work with domains and network protocols such as TCP/IP, DHCP, and SNMP. 🟢Analyze, diagnose and resolve problems on hardware, software, OS, applications, and devices. 🟢Interface with in-house customer service and user setup personnel to determine solutions. 🟢Implement and maintain DHCP, GPOs, file permissions, and shares. Install and troubleshot Citrix XenApp on remote machines. 🟢Resolve issues or escalate them to the appropriate team for resolution. 🟢Prioritize each call, and escalate calls based on service level. 🟢Make changes to domain registration DNS for various applications such as google apps. 🟢Analyze end-user VPN and Internet access connections to provide secure access to the network resources. 🟢Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software. 🟢Provide worldwide support to users as it pertains to accounts, query setup, and understanding of query results. 🟢Ghost for converting hard drive content to a virtual disk format such as VMware's VMDK file. 🟢Assist in blackberry account management; create & modify new accounts, and troubleshoot various issues if necessary. 🟢Respond to questions from callers and identify problem locations, document case details, and troubleshoot within the company guidelines. 🟢Develop a system for tracking loaner laptops and procedures for automatic re-imaging of return equipment. 🟢Provide installation, configuration, and troubleshooting of various software and web-based applications on laptops and desktops. 🟢Provide support for remote employees and general troubleshooting/resolution and perform limited system engineer duties including PC and server configuration 🟢Handle operating system issues, TCP/IP, installs, upgrades and troubleshooting. 🟢Assist in the design, implementation, and support of all TCP/IP and satellite network connections. 🟢Provide customer support for agency information systems and operate office equipment in a stand- alone, network, and mainframe environment.

Helpdesk
WHMCS Development
Microsoft Server
Antivirus & Security Software
Windows Administration
Desktop Support
Network Administration
Hardware Troubleshooting
Linux
Email Support
Troubleshooting
Technical Support
$15 hourly
- 4.0/5
- (1 job)
Experience with remote support for clients. Mainly work on MS Windows issues and on other IT related issues such as printer, network, hardware and program related issue. Use to work quickly and efficiently as most clients call in to get their issues resolved then and there.

Helpdesk
Hardware Troubleshooting
Microsoft Office
Technical Support
Phone Support
Online Chat Support
Troubleshooting
$20 hourly
- 5.0/5
- (11 jobs)
With 5 years of experience in the digital sector of operations & services and sales & marketing, I bring a wealth of skills and expertise to help businesses achieve their goals. My focus is on content creation, campaign building and management, Google AdWords and social media ad creation, as well as system administration to build workflows and processes for efficient operations. Having worked in the travel industry for 5 years, specifically in the Car Rental and vehicle sales industry, I have applied my skills in operations and sales & marketing departments to deliver results for my clients. I am proficient in various systems and platforms, including Google Workplace, Google Ads, Facebook, Instagram, Mailchimp & Survey Monkey, Freshworks Products, 3CX & Call flow designer, and LinkedIn. I also collaborate with selected web development companies to manage custom web application projects, ensuring that the end product is tailored to your organization's requirements and provides enhanced operational efficiency. My key focus within a project is to achieve the outlined goals in the most effective way possible. I always strive to find the best solutions for my clients, implement automation into workflows, and deliver functional processes that provide the desired results. I look forward to hearing how I can help your business achieve its goals and provide efficient solutions to your digital marketing needs. Contact me to discuss how we can work together for your success.

Helpdesk
Custom App
API Integration
Customer Service
Content Rewriting
Training Materials
Canva
Content Writing
Project Workflows
Content Research
Instagram
Facebook
Freshdesk
Content Planning
Freshworks CRM
$30 hourly
- 0.0/5
- (1 job)
With over 10 years of experience in web development, I am deeply versed in creating sophisticated, responsive websites primarily using WordPress and other advanced CMS platforms. Based in Cape Town, South Africa, my professional journey encompasses a wide spectrum of web technologies and business tool integrations. My expertise lies in developing custom-coded templates and plugins that enhance website functionality and user experience. I excel in configuring and administering business-centric tools, including Helpdesks and automated forms, to streamline digital operations. My approach combines a meticulous understanding of front-end and back-end development processes with a keen insight into the latest web trends. Whether it's revamping an existing site or building a new one from scratch, my focus is on delivering high-performance, SEO-optimized, and visually appealing web solutions. Partner with me to transform your online presence into a vibrant and effective digital platform that drives business growth.

Helpdesk
Agile Software Development
Jira
Content Management System
Custom Content Management System
System Automation
Automation
WordPress Website
Microsoft SharePoint
CSS
HTML
MySQL
PHP
Joomla
CMS Development
$10 hourly
- 0.0/5
- (0 jobs)
High-energy and dedicated IT Help Desktop Technician with more than 2 years of experience in analyzing and problem-solving technical issues with workable solutions. forward-thinking and team oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right. Willing to relocate: Anywhere

Helpdesk
Virtual Assistance
General Transcription
Data Entry
IT Support
$5 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE To obtain an entry-level on IT technician | security network | Computer literacy | Azure administration | security analyst . M365 admin I am available immediately

Helpdesk
Microsoft Excel
Microsoft Office
Data Entry
Market Analysis
Digital Advertising
Sales
Security Engineering
Logo Design
Microsoft Azure Administration
WordPress Landing Page
WordPress
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