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Hire the best IT Operations Specialists in Dhaka, BD

Check out IT Operations Specialists in Dhaka, BD with the skills you need for your next job.
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  • $14 hourly

    • 5.0/5
    • (8 jobs)
    Below is the summary of my 26+ years service experiences in different multinational organizations. Merchant account acquisition and payment gateway setup. I have got approval for around 3,000 MIDs with 15 different MCC. The average monthly approved volume is 40K. At present 342 MIDs are processing and the total volume is $13,695,000. I also work on payment disputes / chargeback resolution for Stripe & other payment processors. IT operation: support for 24x7x365 maintaining strict SLAs to improve service availability. Perform common daily monitoring, maintenance and support tasks to critical infrastructure components. Communicate technical information to both technical and non-technical personnel. Provide 1st line support for internal & external users. Escalate issues as per severity & escalation matrix. Oracle database administration. HR administrative tasks/Virtual assistance: Provide assistance with various HR-related administrative duties, such as maintaining employee records, organizing employee documentation, and facilitating onboarding processes. Recruitment: Manpower analysis, set job position, define skill level of an ideal candidate, review candidates profiles that fit job descriptions, interview & recommend shortlist talent to the concerned department. Team management i.e. preparing 24/7 duty rosters, leave management, training plans and arrangements, yearly objective setting, KPI setting, performance appraisals etc. Process documentation: prepare SOP, SLA, AMC, documentation etc. Schedule appointments, meetings and events. Budget exercise. Monthly payroll. Reporting. Inventory. Telecom: Provisioning, Mediation, Billing, reconciliation among HLR, IN, Customer Care & Billing System, Postpaid bill print management. Data Center: Tier-3 (DC) buildup in 2014 (7000 sqft, 5 Million USD project), DC migration, DC management & disaster recovery, supervising of NOC/SOC (Network/Service Operation Center). Billing cycle and revenue cycle management activities, including: Prepare and distribute customer statements and invoices, ensuring accuracy and adherence to company policies and billing terms. Perform regular account reconciliations, investigating and resolving any discrepancies or disputes. Manage bill print such as billing templates, messages, printing accessories inventory, contingency plan, dispatch, follow-up with return bills. Tracking receivables and following up on unpaid claims. Submitting authorization requests on forms. Reviewing and submitting claims. Compiling utilization reports. I am self-learner, hardworking, reliable and capable to achieve 100% KPI within the deadline.
    vsuc_fltilesrefresh_TrophyIcon IT Operations
    Fraud Detection
    Merchant Account Setup
    Stripe
    Customer Care
    Fraud Mitigation
    Alternative Dispute Resolution
    HR & Business Services
    Data Backup
    Event Management
    Administrative Support
    Team Management
    Data Center Operations
    Information Technology Operations
    Payment Gateway Integration
    Payment Processing
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    A full-fledged IT Operations specialist, who is driven to troubleshoot and navigate through multiple product environments for over 4 years incessantly in both local and multinational software industries. A decision-maker, who effortlessly guides customers through key moments of their journey (whichever contact channel they choose). A curious and ambitious learner, who can deep-dive into existing or new products to learn them inside-out. My Core Competencies: Service Operations Management Service Delivery Incident Management Problem Management Cloud-based Service Operations Service Integration System Monitoring & Administration Ticketing System Administration 24/7 Technical Support Service Please feel free to contact me if required any verified info. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon IT Operations
    Information Technology Operations
    IT Service Management
    IT Infrastructure
    Technical Support
    Cloud Services
    Customer Relationship Management
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    With over 7+ years of hands-on experience in the Core Data & Telecommunications industries, I specialize in Data/IP Networks, MPLS & network security. My expertise is in Design & Planning Network implementation, troubleshooting, Network administration, IT related solutions & managing large-scale service provider networks. With a specialized focus on Social Media Integration services, I bring over 7+ years of hands-on experience in the field.
    vsuc_fltilesrefresh_TrophyIcon IT Operations
    MikroTik
    Computer Hardware Installation
    Information Technology Operations
    Juniper
    Cisco
    YouTube
    LinkedIn
    LinkedIn Profile Optimization
    Facebook Business Page
    Social Media Account Integration
    Social Media Account Setup
    Hardware Troubleshooting
    Network Analysis
    Network Administration
    Network Engineering
  • $3 hourly

    • 4.6/5
    • (21 jobs)
    Since 2010, I have been working on Online. Completed 1000+ Projects in all Freelancing Marketplace. I have learned many things online to serve My clients. Perfection is the main goal of my work. I Always Try To Provide Best Result To my Honorable Client. If you want to be one of the clients, I have a special service and respect for you. Thank you for reading my profile Regards MD Shahin A.
    vsuc_fltilesrefresh_TrophyIcon IT Operations
    Database Administration
    Search Engine Optimization
    Social Media Management
    Information Technology Operations
    WordPress
    Digital Marketing
    Microsoft Excel
    Motion Graphics
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    Concise technical documents can help your business and your customer. It can attract more clients to your business, make your product/service appear more professional, and minimize the time your business needs to spend on customer service. That's where I come in. My technical writing services can help you meet the needs of your business by: - Writing user manuals that help your customers solve their problems with your product/service - Although I am new in Upwork but I have a lot of experience in Data entry, Technical article writing, As a virtual assistant, Internet research etc in my practical job life. - Otherwise I have completed my study from Information and Communication Engineering. So I have strong theoretical and practical knowledge about communication engineering and Information Technology. I'd love to hear about your business' needs! Feel free to contact me and let me know how I can help.
    vsuc_fltilesrefresh_TrophyIcon IT Operations
    B2B Lead Generation
    Lead Generation
    Content Writing
    Article Writing
    Blog Writing
    Microsoft Power BI
    CSS 3
    HTML5
    Information Technology Operations
    Bootstrap
    Accuracy Verification
    Data Entry
    Microsoft Office
    Technical Writing
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