EXECUTIVE ABRIDGEMENT
29 years of IT experience with Prince2 Practitioner certification, ITIL 2011 Foundation,
Intermediate ITIL certifications (SO, ST, SD).
AI ( Artificial intelligence) for Product management course completed from Pendo,
Completed Machine learning and Deep learning trainings from Great Learning
Executed multiple Multimillion dollars (Over 100M USD) projects delivery successfully.
Possess good experience on multi-million-dollar IT outsourcing managed services deals
Led the development of IT Service Management Practices from scratch to a major Service vertical.
Established the COE( Global Centre of excellence) for ITSM - Created the practice, delivery, Competency development, operation level framework, Established policies for ITSM / ESM Practices, IMS related practices
Handled Shared services teams which involved tools and applications
Drive change management effectively.
Good knowledge in
Rich Experience in
o Program Management
o Transformation & Transition which is aligned to recommended solution as per agreed scope, roadmap and customer business objectives.
o Consulting
o Service Delivery end to end-always the point of contact to all internal and external stakeholders.
o Steady State Support, both Shared and professional services
o Presales
o Solution architecting
o Operations
o Driving Strategic business initiatives
o Establishing Alliances & partner’s relationship
o Team handling – offshore, Onsite / near shore / Hybrid / Remote
o Managing P&L
o Forecasting Revenue and Profitability
o Work on margin improvement with internal and customer stakeholders by various methods like automation, rotation, ramp down etc
o Risk management- identification, registering, tracking, closure etc
o Good understanding of Processes like HR- Contract hiring, On boarding, talent hiring from market, , Finance - Billing, invoicing, rate card, Procurement etc
o Contract negotiations.
Providing leadership and guidance to various infrastructure tools and applications
o Business Service Management (BSM))
o Automation
o Cloud based services(AWS)
o Storage, Networking, Servers, and Virtualization etc.
Architected Infrastructure Management Solutions viz.
o Align solution with recent technology trends and recommend best practices
o IT Service Management - BMC Remedy, HPSM, ServiceNow, CA Service Center Modules
o IT service management namely Enterprise System management tools like SCOM,
Solarwiinds, IBM Tivoli, HP and CA monitoring Tools,
o Virtualization, Storage Management, EUC (End User Computing)- Application Packaging and
Distribution etc
o Automation tools- Ayehu Eyeshare.
IT Strategy
Soft Skills Training
Consultation Session
Business Consulting
Review
Document Review
Technical Review
IT Service Management
IT Infrastructure
Leadership Skills
Business Management
Information Technology Strategy
ITIL
Infrastructure Management
