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Hire the best ITIL Specialists in Islamabad, PK

Check out ITIL Specialists in Islamabad, PK with the skills you need for your next job.
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  • $30 hourly

    • 5.0/5
    • (8 jobs)
    I am an ITIL, PRINCE2, Kaseya VSA, Cyber Security and MS Office 365 certified professional with 24 years of rich and extensive experience in Technical Support coupled with Service Desk, Project Management, Process Automation, Security & Compliance and Team Management. I can assist you in building operational strategies and systems for your MSP based on industry best practices and TrueMethods framework. I will assist you in development of Service Offerings, technology stack and creating service packages both for fully managed and break/fix clients for smooth and efficient support. I will assist you in setup and configuration of your MSP tools, including: 1. Remote Monitoring and Management (RMM) 2. Professional Services Automation (PSA) 3. IT and documentation platforms like IT Glue. 4. Standard Operating Procedures (SOPs). Following are my areas of expertise: 1. Project Management and MSP Consultation. 2. Kaseya VSA, BMS and IT Glue. 3. Cyber Security and Information Security (ISO 27001). 4. Preparation of SOPs and Business Processes Automation. 5. Technical Writing, Presentations and Training material. In my previous roles I worked in many areas of IT in different industries starting from Technical Support to successful implementation of different projects as Project Manager. Thank you for visiting my profile and I am excited for being work with you.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    System Administration
    Windows Administration
    IT Support
    Office 365
    Cybersecurity Management
    SaaS
    IT Management
    IT Service Management
    Information Security
    Service Design
    PRINCE2
    Project Management
    Technical Documentation
  • $30 hourly

    • 5.0/5
    • (5 jobs)
    Are you seeking a seasoned professional with a wealth of experience in Information and Communication Technology (ICT), IT infrastructure, and cutting-edge systems and network technology? Look no further! With 6 years of hands-on experience in the field, I bring a deep understanding of the complexities and nuances of modern IT landscapes. My expertise spans a wide range of areas within ICT, including: Network Infrastructure: Designing, implementing, and maintaining robust network architectures tailored to the unique needs of diverse organizations. From LAN and WAN setups to VPNs and cloud networks, I excel in optimizing network performance and security. Systems Administration: Proficient in managing various operating systems (Windows, Linux, Unix) and server platforms, ensuring seamless operation and maximum uptime. From initial setup and configuration to ongoing maintenance and troubleshooting, I deliver reliable solutions that meet business objectives. Cybersecurity: Adept at implementing robust security measures to safeguard sensitive data and mitigate cyber threats. My comprehensive approach includes risk assessment, vulnerability management, firewall configuration, and incident response to fortify defenses against evolving security risks. Cloud Computing: Skilled in leveraging cloud technologies (AWS, Azure, Google Cloud) to enhance scalability, flexibility, and cost-efficiency. Whether migrating legacy systems to the cloud or developing cloud-native solutions, I leverage the latest tools and best practices to drive digital transformation. ICT Consulting: Trusted advisor to businesses seeking strategic guidance on ICT initiatives. I offer tailored solutions aligned with organizational objectives, helping clients navigate complex technology landscapes and make informed decisions that drive growth and innovation. My commitment to excellence, paired with a passion for staying abreast of emerging technologies, enables me to deliver results that exceed expectations. Whether you're looking to streamline operations, optimize infrastructure, or enhance security, I have the skills and expertise to help you achieve your goals. Let's collaborate to unlock the full potential of your IT environment and propel your business forward. Reach out today to discuss how I can support your ICT and IT initiatives!
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Helpdesk
    VoIP Administration
    ISO 27001
    Information Security
    IT Infrastructure
    Barracuda Networks SignNow
    Cloud Management Software
    Cloud Computing
    IT Support
    System Administration
    Network Operating System
    IT Management
    Network Administration
    Cisco Certified Network Associate
  • $13 hourly

    • 5.0/5
    • (18 jobs)
    🏆 Top rated of talent on Upwork ✅ Delivered various Jira Software and Jira Service Management Projects ✅ Delivered 50+ projects delivered on other Platforms and Upwork ✅ Atlassian ACP-620 certified ✅ Delivered Customer Support, IT Onboarding, Idea Management and HR & Staffing solutions on Jira ✅ Digital transformation projects for various clients using Jira With over 4 years of experience managing Jira and other Atlassian products for a diverse client base, I can help you with anything related to Atlassian Jira/Jira Service Management, Confluence or Opsgenie Key highlights on Jira 1. Delivered a SAAS helpdesk for a Digital Telco. 2. Have delivered various Change Management, Release Management, Help Desk and Incident Management solutions on Jira 3. Delivered various project management projects and helped teams optimize their existing Jira suite. 3. ACP-620 certified: Have built and delivered numerous Jira Software solutions to agile teams working globally 4. Banking on my ITIL experience and knowledge, I have helped implement highly efficient service desks for teams globally on Jira Service Management
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Process Optimization
    HR & Recruiting Software
    Helpdesk
    Help Desk Software
    Automation
    Agile Project Management
    Jira
    Atlassian Confluence
  • $40 hourly

    • 5.0/5
    • (3 jobs)
    I am an experienced developer having advance level skills on ServiceNow and FreshService. I have already implemented Service Catalogs, Workflows, Service Portals, Widgets, Pages, Order Guides, Incident management, SDA, Change request, Service requests etc. Also integrated third-party tools with servicenow for alerting and monitoring of external systems. My other development experience includes PHP, .NET, JavaScript, JAVA, Android etc.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Android
    iOS
    Configuration Management
    IT Service Management
    IT Asset Management
    Freshdesk
    Freshworks CRM
    ServiceNow
    JavaScript
  • $40 hourly

    • 5.0/5
    • (4 jobs)
    ⚡Are you looking for ICT Project Delivery Manager with ITIL Service management expertise as well? 🔧You need someone who has the right profile & can add value to your project through the following: ✅10+ years of experience , delivering IT Implementation & IT Service Management projects. ✅Experience managing SDLC project in Waterfall and Agile delivery mode. ✅Daily Tasks Management and Reporting ✅Project monitoring ensuring quality delivery as per deadline ✅Project Budgeting and Costing ✅Resource and capacity building ✅Project acceptances , invoicing , pre-sales , quotes and RFP preparation expertise ✅Organized PMO and knows well the project management tools (JIRA, Confluence, MS Project, W3) ✅Customer Support & Services at CxO levels[Technical reporting , meetings and presentation] ✅Jira/Confluence ,PMBOK ,ITIL educated ✅Microsoft Office Products Expert . Project Documentation Sounds Interesting? Let's talk.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    IT Project Management
    Atlassian Confluence
    Service Level Management
    Business Process Outsourcing IT Services
    IT Service Management
    Telecommunications
    Technical Project Management
    ISO/IEC 20000
    Managed Services
    Customer Support
    Jira
    Microsoft Office
  • $30 hourly

    • 5.0/5
    • (7 jobs)
    Are you in need of a seasoned expert with extensive experience in Information and Communication Technology (ICT), IT infrastructure, and cutting-edge systems and network technology? Your search ends here! With over 6 years of hands-on experience, I possess an in-depth understanding of the intricacies and nuances within modern IT landscapes. My expertise covers a broad spectrum of ICT areas, including: Computers: Hardware, software, troubleshooting, and repair Servers: Installation, configuration, and maintenance Networks: Design, implementation, and troubleshooting Telecoms: Installation, configuration, and troubleshooting Ticketing systems: SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager Chat tools: Facebook Messenger, Teams, Slack, RingCentral, Fuze, Trello, Discord, Zoom Remote tools: Citrix GoToAssist, TeamViewer, AnyDesk, and more Email management: Microsoft Outlook, Gmail, Yahoo Mail Phone systems: Landline, mobile, VoIP Project management tools: Microsoft Project, Asana, Trello MS Applications: Microsoft Excel, Word, PowerPoint, Outlook, OneNote Internet research: Google Search, Bing, Yahoo Knowledge base creation and maintenance Standard Operating Procedure (SOP) and Quality Assurance creation and maintenance Admin Assistance | Tech Support | Customer Service Tools: Microsoft Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDFs, Office 365, Google Drive, Dropbox, OneDrive Experience: IT Technical Support Specialist: Provided comprehensive technical support across computer, server, network, and telecom domains. Efficiently resolved issues, collaborated with IT teams to enhance the IT infrastructure, and successfully delivered projects on time and within budget. Why Hire Me? I am a highly skilled and experienced IT Technical Support Specialist with a proven track record of success. I am adept at rapidly identifying and resolving issues. I am a collaborative team player who works effectively with others to achieve common goals. I am available for full-time or part-time work and am open to travel opportunities. Contact Me Feel free to message me anytime to discuss your upcoming projects or for a consultation.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    VoIP
    Helpdesk
    Server Administration
    Microsoft Active Directory
    Office 365
    Network Administration
    System Administration
    IT Support
    IT Consultation
    ISO 27001
    VoIP Administration
    Computer Network
    Computing & Networking
    Network Engineering
  • $18 hourly

    • 0.0/5
    • (0 jobs)
    Through my passion, commitment and experience over 20 years, I have been highly successful in building teams and professionals that deliver. As a seasoned professional leader, I hold a proven track record of delivery across Retail, Supply Chain, Transportation, and IT Services industries, across UK, USA, Middle East and Australia. Being a strong believer of developing human capital, I strive to unlock the potential of teams & organisations striving to grow and build robust business relationships. KEY SKILLS * Client Relationship Management * Team Leadership * Capability Development and Capacity Planning * Financial Planning * Trusted Adviser * Conflict Resolution KEY STRENGTHS * Effective leadership and People skills * Planning and organisation * Commercial Awareness * Strong relationship building and sustaining ethics * Broad industry experience (UK, USA, West Africa, Saudi Arabia, Australia, Malaysia) * Clear and effective communication
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Customer Retention Strategy
    Customer Relationship Management
    Business Consulting
    Team Alignment
    Team Management
    Process Design
    Continuing Professional Development
    Career Coaching
    Management Consulting
    Analytical Presentation
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Aspire to inspire before you expire ! Well, this is Imran, a professional video creator and editor. Over the last 3 years, I have put many innovative ideas into amazing videos and whiteboard animations using various tools including VideoScribe etc. for different businesses. I am a dedicated freelancer always willing to learn new concepts and I believe in quality work. The client's satisfaction is always my prime concern. I am pretty much sure that you will love to get your project done by me. Do contact me and leave the rest to me.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Total Quality Management
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