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$225 hourly
Lane A.
- 5.0/5
- (44 jobs)
Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Experienced implementor of Employee Service Center (ESC) - Experience in with Human Resources (HRSD) - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Developed applications published to the ServiceNow Store - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane Adams

IT Service Management
Bootstrap
Solution Architecture Consultation
AngularJS
JavaScript
Orchestration
Customer Portal
ServiceNow
$125 hourly
Gertrude T.
- 5.0/5
- (14 jobs)
I provide secure, efficient solutions for Microsoft 365 environments, transforming them into cost-effective, scalable assets for organizations of all sizes. With over 15 of experience, I’ve built an expertise in optimizing Microsoft 365 deployments to support business growth, compliance, and security. Through my business, 917 Solutions, I specialize in hardening Microsoft 365 environments, guiding IT teams through streamlined deployments, and addressing security and cost challenges. My Specialties Include: - Microsoft 365 Security Hardening: Expertise in implementing critical security controls (MFA, data encryption, endpoint protection) to meet cybersecurity insurance standards and protect against security threats. - Multi-Tenant & License Management: Streamlining licenses and user access to eliminate unnecessary expenses, ensuring your Microsoft 365 investment aligns with your business needs. - Microsoft Intune & Endpoint Management: Configuring Intune for device management and policy compliance across multiple tenants, with ongoing support for maintaining robust, secure setups. - Migration & Incident Response: Experience in migrating complex environments, including tenant-to-tenant and GCC High migrations, and handling Digital Forensics & Incident Response (DFIR) in cases of Business Email Compromise (BEC). I’ve worked with a range of clients, from small businesses to Fortune 500 companies, completing over 75 successful projects and establishing long-term relationships built on trust and transparency. Some of My Recent Work: - Hardened Microsoft 365 environments for organizations with 900 users, achieving compliance with cybersecurity insurance standards. - Migrated over 300 mailboxes and 300 users across Microsoft 365 and Teams, ensuring seamless transitions with minimal disruption. - Provided ongoing managed support and SOPs for IT teams in healthcare, finance, and other regulated industries, helping them maintain secure environments and reduce IT costs. Technologies I Work With: Microsoft 365, Intune, Defender, Azure, Entra ID, Exchange, Active Directory, PowerShell, CIPP, Microsoft Purview, MFA/2FA, Network Security (e.g., Cisco, Sonicwall, Meraki), CloudFlare, SPF/DKIM/DMARC, and more. We don’t just manage IT setups—we secure them for long-term growth and stability. Let’s discuss how we can optimize your Microsoft 365 environment to keep your business compliant, secure, and cost-efficient.

IT Service Management
Cybersecurity Monitoring
Compliance
CMMC
Managed Services
IT Support
Tech & IT
Cybersecurity Management
System Security
Microsoft SharePoint
Microsoft Endpoint Manager
Leadership Skills
$39 hourly
Aaron J.
- 5.0/5
- (1 job)
Looking to streamline your workflows, optimize your ServiceNow platform, or implement scalable cloud solutions? You’re in the right place! Proficient in ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Strategic Portfolio Management (SPM), Governance, Risk, and Compliance (GRC), Customer Service Management (CSM), Configuration Management Database (CMDB), Service Catalog, Workflow Automation, and IntegrationHub. I specialize in helping businesses: - Optimize ServiceNow ITSM workflows for better efficiency and reduced manual effort - Design and configure dashboards that provide real-time insights and actionable data - Gather and analyze business requirements to deliver solutions that align with your goals - Integrate cloud-based solutions like Amazon Connect with ServiceNow, enhancing customer engagement and service operations I'm a Certified ServiceNow professional with a background as a Devloper, Consultant, and Business Analyst. I bring a solutions-driven approach to every project, while focusing on understanding your unique business needs, collaborating with your team, and delivering tailored solutions that drive results. If you need a partner who’s committed to solving problems and adding value, let’s connect. I’d love to help you take your operations to the next level! ------------------------------------------------------------------------------------------------------------------------ My Background: Experienced Consultant, Developer, and ServiceNow Certified System Administrator with a passion for process improvement, workflow automation, and delivering tailored IT solutions. With experience as a Business Analyst and System Administrator, I thrive at the intersection of business and technology, helping organizations optimize their operations and achieve measurable results. In my role as a Technical Advisor and Senior Business Analyst, I’ve led projects focused on gathering business requirements, collaborating with stakeholders, and implementing cloud-based solutions that reduced manual tasks and improved operational efficiency by 75%. I’ve worked extensively with ServiceNow ITSM modules, configuring workflows and optimizing processes to meet business needs. I also have experience working with Amazon Connect and AWS cloud solutions, focusing on how they can be integrated with ServiceNow to enhance customer service operations and streamline incident management. Whether you need help with ServiceNow configuration, business process analysis, or cloud consulting, I bring a solutions-focused approach, strong collaboration skills, and a dedication to delivering impactful results.

IT Service Management
ITIL
Project Management
Systems Engineering
IT Consultation
System Administration
ServiceNow
$125 hourly
Roosvelt P.
- 0.0/5
- (0 jobs)
Edit later to ensure that it is an effective and comprehensive overview meeting the needs to drive business growth and development.

IT Service Management
Asana
Project Portfolio Management
Management Consulting
Leadership Coaching
IT Project Management
Project Management Professional
Project Management
Scaled Agile Framework
Implementation
Migration
Trello
ServiceNow
Jira
Atlassian Confluence
$40 hourly
Rohini N.
- 5.0/5
- (1 job)
A proactive and results-oriented IT professional, I bring a wealth of experience in Agile & Waterfall methodologies, IT Change & Release Management, and IT infrastructure management. With over 11 years of industry exposure, I've contributed significantly to esteemed organizations like Shamrock Foods, Lowe's India, and Hewlett Packard Enterprise. At Shamrock Foods, I orchestrated Agile Scrum ceremonies, coached cross-functional teams, and collaborated closely with stakeholders to ensure project success. My tenure at Lowe's India involved managing application performance and facilitating critical upgrades, while at Hewlett Packard Enterprise, I led Change and Release Management for IT projects and spearheaded a company-wide IT systems and process modernization initiative. With an MBA in Information Technology from Ottawa University, I am passionate about knowledge sharing and thrive in collaborative environments. I am eager to connect with

IT Service Management
Waterfall
Agile Project Management
Product Backlog
Information Technology
ITIL
Change Management
Scrum
$100 hourly
ML M.
- 0.0/5
- (0 jobs)
SENIOR INFORMATION TECHNOLOGY (IT) LEADER Seasoned Technology/IT Leader with extensive experience in leading cross-functional business, customer, and technology teams to achieve creative, foundational, transformational business outcomes across various industries (healthcare, retail, finance, software, banking, manufacturing, airline, assisted living). Drive results with a growth mindset, Can-do attitude, think outside the box approach, winner, and champion mentality. Known for inspiring and modeling high-performance cultures, developing top talent, fostering teamwork, championing diversity, excellence in strategic leadership and results-oriented delivery. AREAS OF EXPERTISE Business Intelligence | Data Engineering | Data Governance | Project Management | Budgeting | Portfolio Management |Team Leadership and Development | Vendor Management | Stakeholder Management | Business Acumen | Business Strategy | Communication | Collaboration | Relationship Building |

IT Service Management
Content Creation
Microsoft Power BI
Looker Studio
BigQuery
Project Management
Life Coaching
Blog Writing
IT Management
Agile Project Management
Project Delivery
PostgreSQL
Google Cloud Platform
Analytics
$87 hourly
Mark M.
- 0.0/5
- (0 jobs)
Mark Masterson is an experienced leader who has worked in various industries, including airlines, airport construction, logistics, supply chain, hospitality, and government. • Leads by placing the customer or client first. • Expertise in operations, integration, and SaaS product development, delivery, and support functions. • Chief Strategy Officer with extensive experience aligning organizational and operational strategies to meet growth and revenue goals. • Led product ideation, pricing, positioning, and delivery. • Drive tactical implementation objectives to ensure operational success and customer retention. • Expert in Data Analytics, creating cost-optimized, high-value, intelligent reporting solutions. • Experienced transformation leader cloud transformations (IaaS, Paas, SaaS) • Led Organization Change Management for ERP, CRM, and other large system implementations. • Collaborative communication style that translates strategic objectives into tactical solutions • Managed external mergers and acquisitions (M&A) • Authority on leading best-of-class technical operations exceeding SLAs and driving customer satisfaction

IT Service Management
Cloud Services
Enterprise Architecture
Data Analytics & Visualization Software
Operations Management Software
IT Procurement
Management Skills
Cross Functional Team Leadership
Agile Project Management
Program Management
Business Management
Amazon Web Services
Google Cloud Platform
Cloud Computing
Product Management
$95 hourly
Elijah J.
- 0.0/5
- (0 jobs)
SUMMARY: Elijah is in Product and Program Management with over 15 years of experience and specialized technical skills in SAP HCM cloud migration, Oracle Revenue Management, cybersecurity, business intelligence, and payments processing. Known for his proven ability to optimize platforms, he achieved a 900% increase in processing speed and efficiency by re-engineering the deposit and loan processing application funnel. He has led Open Banking efforts to streamline loyalty and reward programs leading 5% increase in Net New Active Accounts. He has led large-scale Tap & Pay transformations accounting for $550M in annual Total Payment Volume automation through networked point of sale systems, customer experience simplification and powerful data analytics. His cross-functional leadership led to off boarding reduction by 33% by implementing a chatbot experience. Skilled in stakeholder management, change and communications management, release management, SAFE Agile method and creating

IT Service Management
Customer Satisfaction
Product Roadmap
Front-End Development
Back-End Development
Change Management
Cloud Migration
Product Architecture
IT Asset Management
Cybersecurity Management
ERP Software
Data Transformation
CI/CD
Portfolio Management
API
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