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Hire the best IT Service Management Specialists in New York

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  • $80 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I'm Gregory — an IT operations expert with over 15 years of hands-on experience delivering scalable, secure, and highly efficient IT solutions. I specialize in IT support optimization, cloud integration, and end-to-end infrastructure management for businesses ranging from municipal agencies to growing SMEs. As the founder of an IT consulting firm, I’ve led projects with a 95% client satisfaction rate, helping clients reduce downtime, cut costs, and implement modern, maintainable systems. I’ve rebuilt IT support teams from the ground up, reducing incident resolution times by over 35%, and introduced MDM solutions that reduced device maintenance time by 30% across fleets of 200+ endpoints. My key strengths include: 🚀 IT Infrastructure & Support Optimization ☁️ Cloud Services (AWS, M365, Google Workspace) 🔐 MDM, IAM, and Endpoint Security 📊 Process Automation & Change Management 🛠️ SaaS Integration & Licensing Strategy 🤝 Team Leadership & Technical Documentation I hold multiple AWS certifications and have a proven track record of aligning IT with business goals. Whether you need a fractional IT leader, support desk transformation, or systems integration specialist, I bring both strategic insight and hands-on capability. Let’s talk about how I can help streamline your operations, secure your systems, and empower your team. 📩 Contact me today to get started.
    Featured Skill IT Service Management
    Python
    IT Support
    IT Infrastructure
    IT Management
    IT Consultation
    IT Career Coaching
    IT Asset Management
    Problem Solving
    Architectural Design
    Information Security
    Compliance
    Network Engineering
    Computing & Networking
    Computer Network
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    I help businesses manage change and get organized when things feel chaotic. Whether it’s guiding teams through a system rollout, auditing messy config data, or building smart workflows, you can trust that I’ve done it all and actually enjoy the process. I’ve supported organizations like NASA and General Dynamics, working across change management, configuration, and project delivery. I’m comfortable jumping in to lead, strategize, or execute—whatever’s needed to keep things moving. Services: ✔️ ITIL Change Management Consulting ✔️ ServiceNow Change Process Audits & SOP Creation ✔️ CMDB Data Quality & Asset Reconciliation (ServiceNow/BMC) ✔️ FedRAMP & IT Compliance Documentation Support ✔️ Change Advisory Board (CAB) Facilitation & Reporting ✔️ Organizational Change Management (OCM) Strategy ✔️ ADKAR / Prosci-Based Change Planning & Execution ✔️ Technical Documentation & Policy Writing (SOPs, Playbooks) ✔️ Stakeholder Communications & Briefing Decks ✔️ Change Impact Assessments & Risk Evaluation ✔️ Project Coordination & Cross-Team Scheduling ✔️ Excel/SharePoint Reporting for Change Metrics & KPIs ✔️ Internal Process Improvement Consulting ✔️ Training & Onboarding Material for IT Teams Tools: ✔️ServiceNow ✔️BMCRemedy ✔️Sharepoint ✔️Excel ✔️Monday.com ✔️Jira
    Featured Skill IT Service Management
    Process Development
    DevOps
    IT Compliance Audit
    Compliance Consultation
    IT Asset Management
    Compliance
    Process Improvement
    Problem Resolution
    Incident Management
    Configuration Management
    Change Communication
    Change Management
    ITIL
    ServiceNow
  • $150 hourly
    • 0.0/5
    • (0 jobs)
    Almost 20 years of non-profit and higher education and experience with a focus on process improvement, service management, and digital transformation. Successfully leading and managing organizational change, implementing various enterprise-level emerging technologies and practices mapping to business and pedagogical needs of the institution. Strong focus on student success, faculty development, and educational research. Highly skilled in online course development and delivery.
    Featured Skill IT Service Management
    Online Instruction
    Digital Literacy
    Learning Management System
    Instructional Design
    Process Development
    Strategic Planning
    Change Management
    Knowledge Management
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    I am Nathaniel Hakim, Vice President of Exormedia, a leading IT solutions company with over 30 years of experience providing managed IT services, cybersecurity, cloud computing, and innovative web development. My expertise lies in creating secure, efficient, and reliable technological environments for businesses of all sizes, ensuring seamless operations and growth. Skills: - Managed IT Services - Cybersecurity Solutions - Web Application Development - Cloud Computing & Virtualization - Data Backup & Disaster Recovery - Microsoft 365 Deployment & Management - Network Security and MSSP Services - Remote IT Support and Helpdesk - SEO and Web Performance Optimization Why Choose Us? Extensive Experience: Over three decades of proven success in delivering high-quality IT services. Tailored Solutions: Customized strategies designed specifically to meet your business objectives. Reliable Security: Robust cybersecurity protocols to safeguard your valuable assets and data. Seamless Integration: Expertise in integrating technology solutions smoothly into your existing infrastructure. Proactive Approach: Anticipating and resolving IT challenges before they affect your operations. Industries Served: - Financial Services - Healthcare - Education - Legal Services - Startups and Small Businesses - Enterprise-level Organizations Let's Connect: If you are looking for a trusted professional team to handle your IT or web development projects with precision and excellence, we are here to help your business succeed. Let's discuss your next project!
    Featured Skill IT Service Management
    M-Tek
    Web Development
    Cloud Computing
    IT Support
    IT Management
    IT Infrastructure
    IT Consultation
    Cybersecurity Monitoring
    Cybersecurity Management
  • $100 hourly
    • 0.0/5
    • (0 jobs)
    PROFESSIONAL PROFILE Tech-savvy problem solver and operations maestro with a proven track record of driving operational excellence and growth in healthcare tech, transforming complex operations into streamlined, impactful results. Expertise in scaling businesses to over $70M ARR and leading high-performing teams. Trusted cross-functional leader delivering value through diverse expertise and strategic execution. CAREER HIGHLIGHTS * Effectively saved organization from $42M operational risk and potential closure through effective monitoring, analysis, and resolution to critical issue, with zero customer loss. * Spearheaded effort to capture business from competitor through enhanced system capabilities, enabling takeover opportunities with no loss in revenue to clients, and generating $4.5M in new revenue for company. * Prevented 30% client churn risk due to vendor ransomware attack, preventing revenue and
    Featured Skill IT Service Management
    Data Integration
    Budget Management
    Business Operations
    Product Management
    Project Management
    Team Management
    Data Analysis
    Healthcare
    Analytical Presentation
    Management Consulting
    IT Management
  • $22 hourly
    • 0.0/5
    • (0 jobs)
    COMPTIA A+ certified, IT Tech, Gamer, Writer, Amateur Voice actor, PC Builder, and overall eternal adventurer.
    Featured Skill IT Service Management
    Video Game
    Writing
    IT Support
    IT Infrastructure
    Computer Maintenance
    Computer Assembly
    Computer Hardware Installation
    Computer Hardware
    Computer Network
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