Hire the best IT Service Management Specialists in Cebu City, PH
Check out IT Service Management Specialists in Cebu City, PH with the skills you need for your next job.
- $10 hourly
- 4.9/5
- (3 jobs)
Experienced professional with a diverse background across sales/customer service, administrative support, experience curation, and IT service management within Accenture's client, Rio Tinto. Sales/Customer Specialist at Sprint Proven track record in sales and customer service within the telecommunications industry. Demonstrated ability to meet and exceed sales targets while delivering exceptional customer experiences. Proficient in handling inquiries, resolving issues, and promoting products and services to enhance customer satisfaction. Administrative Assistant Supported organizational efficiency through effective administrative and clerical tasks. Managed calendars, arranged meetings, and coordinated travel arrangements. Maintained confidential records and facilitated smooth communication across departments. Experience Curator at Surprise.com Curated memorable experiences for customers, ensuring personalized and delightful surprises. Collaborated with vendors and partners to offer unique and engaging experiences. Managed customer relationships, ensuring high satisfaction and repeat business. Service Desk at Rio Tinto (Accenture) Provided frontline IT support to Rio Tinto employees, ensuring prompt resolution of technical issues. Managed service requests, incidents, and inquiries related to IT services, applications, and hardware. Maintained detailed documentation, adhered to service level agreements, and delivered excellent customer service. Skills Strong interpersonal and communication skills honed through customer-facing roles. Proficient in IT service management tools and troubleshooting techniques. Organized, detail-oriented, and capable of managing multiple responsibilities effectively. Dedicated to enhancing customer satisfaction and operational efficiency through proactive support and service delivery.IT Service ManagementMicrosoft Azure AdministrationMicrosoft Azure SQL DatabaseMicrosoft AzureIT SupportCustomer ServiceRecruiting Process ConsultingTechnical SupportShipping & Order Fulfillment SoftwareOnline Chat SupportSalesEmail SupportAdministrative SupportOrder ProcessingReal Estate - $110 hourly
- 0.0/5
- (0 jobs)
I am a diligent and ambitious professional, unyielding in the face of challenges. My passion for design fuels my commitment to delivering exceptional results. Integrity is foundational to my approach; I prioritize honesty and transparency in all my interactions, ensuring fairness in every aspect of my work.IT Service ManagementIT General Controls Testing - $28 hourly
- 0.0/5
- (1 job)
IT Lead with many years of expertise in many organizations and industries. Quick learner, adaptable, and persistent. Dependable, analytical, and hardworking; able to work both independently and as part of a team. - Managing/Supervising/Leading a Team - Coaching - Monitoring and Improving the Team Performance, AHT, SLA, Team Stats - Creating Reports - Assigning tasks to the Team - L2/L3 IT Support - Maintenance and enhancement across a suite of market-leading cloud/uncloud software applications and related integrations for my client's services - Emphasis is on meeting business BAU objectives and timelines in a fast-paced environment while adhering to my client's IT support methodologies and framework - Extending the technology stack for future business diversification and growth will necessitate project work. - Maintain current knowledge of relevant technology, tools, and professional skills used within the team. - Carry out minor enhancements with limited supervision and participate in project work to provide the business with new software capabilities. - Examining IT enhancements and strategiesIT Service ManagementDesktop SupportHelpdeskOnline Chat SupportEmail SupportSecurity AnalysisLAN AdministrationIT SupportIT Project ManagementIT ConsultationIT ManagementMicrosoft Windows - $25 hourly
- 1.8/5
- (18 jobs)
I am an IT Support Professional with well-built background in IT Support, Microsoft 365 Administration, Power Platform, Cloud Computing Solutions e.g., Azure, AWS, IBM, etc., Information Security, and Remote Desktop Support. I am self-driven and passionate about technology who loves solving problems. Do you need help in any of the above mentioned? I accept your challenge – l t’s get into conversation! I have almost a decade of experience in IT Support – a product and serviced multi-international companies such as Microsoft, Best Buy & Geek Squad; supporting thousands of end users in the US who experience technical issues daily. I also have great interpersonal skills which differentiates me from other professionals of the same caliber. I also have solid foundation and experience in Project Management, Training & Development, Quality/Risk Management, Service Management, Process Management with certifications indicated below and in my profile. Some core skills include but not limited to: Leadership | Project Management | Process Management | Service Management | Risk Management | Critical Thinking ============================ Systems I am an expert with: # Microsoft Office 365 # Microsoft Azure # Lean Six Sigma Tools # Amazon Web Services (AWS) # Windows Server2019 # LogMeIn Rescue, Team Viewer and remote support # Monday.com ============================ Certifications: Lean Six Sigma Yellow Belt Lean Six Sigma Green Belt ITIL 4 Foundation MS-900: Microsoft 365 Fundamentals MS-500: Microsoft Security Administration - In progress AZ-900: Azure Fundamentals SC-900: Microsoft Security, Compliance, and Identity Fundamentals MS-700: Managing Microsoft Teams - In progress Agile Trained Professional Scrum Trained Professional ============================ CRM: Monday.com I am based in GMT+8, however I have a flexible working schedule.IT Service ManagementOffice 365Project ManagementContinuous ImprovementPresentationsManagement SkillsSix SigmaProject Risk ManagementCloud ComputingOffice AdministrationProject DeliveryMicrosoft TeamsTraining & DevelopmentAgile Project ManagementMicrosoft Excel - $20 hourly
- 0.0/5
- (2 jobs)
I am a seasoned IT Operations Manager with more than 10 years of experience managing complex IT projects and optimizing technology investments to support not only businesses but also non-profit organizations objectives. I specialize in IT Service Management, Infrastructure Management, Systems Administration, and Project management, and have a proven track record of delivering successful projects on time and within budget. I am skilled in managing budgets and financial resources, negotiating contracts with vendors and suppliers, and developing and managing relationships with internal stakeholders and external partners. Services: ✔ IT Operations Management: overseeing IT infrastructure, systems administration, and project management ✔ Project Management: scoping, planning, executing, and delivering complex IT projects ✔ IT Strategy Development: developing and implementing IT strategies that support business and non-profit organizations objectives and optimize technology investments ✔ Vendor and Partner Management: managing relationships with third-party vendors and suppliers to ensure effective communication and collaboration ✔ Budget Management: managing budgets and financial resources to optimize technology investments ✔ Team Management: coaching and mentoring staff to improve performance and achieve professional growth goals Skills: ✔ 10+ years of experience in IT Operations Management, including expertise in infrastructure management, systems administration, and project management ✔ Proven track record of managing complex IT projects, from scoping and planning to execution and delivery, while ensuring stakeholder satisfaction and project success ✔ Demonstrated ability to develop and implement IT strategies that support business and non-profit objectives and optimize technology investments ✔ Skilled in managing budgets and financial resources, including experience negotiating contracts with vendors and suppliers ✔ Experience in developing and managing relationships with internal stakeholders, external partners, and third-party vendors to ensure effective communication and collaboration across departments and teams ✔ Strong technical skills, including proficiency in cloud computing, networking, virtualization, and other IT infrastructure technologies ✔ Familiarity with industry-standard IT frameworks, such as ITIL, COBIT, Agile, Project Management Professional, and experience implementing best practices and processes ✔ Ability to analyze data and metrics to identify trends, optimize processes, and drive continuous improvement in IT operations ✔ Excellent leadership and team management skills, with a focus on coaching and mentoring staff to improve performance and achieve professional growth goals ✔ Strong communication and interpersonal skills, with a focus on building relationships with internal and external stakeholders and managing expectations effectively ✔ Passionate about driving a culture of continuous improvement and customer-centricity within IT Operations If you are looking for a skilled IT Operations Manager who can help you optimize your technology investments and deliver successful projects, please do not hesitate to contact me. I look forward to hearing from you!IT Service ManagementStrategic PlanningDSL TroubleshootingCustomer ServiceIT Project ManagementFiber OpticsService Management SoftwareTechnical SupportRisk ManagementInformation TechnologyManagement AccountingCOBITITILInformation Technology OperationsMicrosoft Azure - $12 hourly
- 0.0/5
- (1 job)
As a detail-oriented professional, I possess top-notch skills in customer relations, problem-solving, and recordkeeping. My expertise lies in addressing various service and product issues with thoughtfulness and a positive approach, always striving to find creative solutions to conflicts and complaints. With a proven track record of successful project management and a dedication to producing quality outcomes, I am a productive employee who excels in leadership and motivation. I collaborate closely with clients to determine their requirements and consistently deliver excellent service. With years of progressive experience in technical support, I am a motivated self-starter and team builder capable of navigating high-stress situations and achieving goals on time.IT Service ManagementMicrosoft OfficeOutbound CallInbound InquiryFinancial ConsultingMusic & Sound DesignVideo EditingPhoto EditingTechnical EditingTechnical AnalysismacOSMicrosoft WindowsEmail SupportTechnical SupportServiceNow - $30 hourly
- 0.0/5
- (0 jobs)
A software engineer with 11 years of experience in web application both in support and development. Also a lead and an Azure Administrator for the past 7 years. Managed DNS/Domain changes, SSL certificate renewals and installations, SendGrid emailing platform and Azure DevOps. Experienced Change, Incident, Risk and Problem management.IT Service ManagementDatabase AdministrationDatabase ManagementMicrosoft AzureFront-End DevelopmentSuccession PlanningIT Capacity PlanningProblem ResolutionIncident ManagementChange ManagementSendGridDomain NameSSL CertificateProject ManagementAzure DevOps - $7 hourly
- 0.0/5
- (0 jobs)
My objective is to apply and exercise my professional skills developed throughout my experience in IT Industry, Management, HR Recruitment and Organizational Development and adapt in today’s tech trends, continue to learn and mold my current skills. Work with competitive company with great outlook not only for company’s growth but also with its employees. As part of the Service Desk Level 2 Support, my day-to-day work is to cater escalated ticket from Service Desk Level 1 and other department or support. We cater High Priority Level tickets and provide excellent problem-solving skills. I’m also part of the Level 2 Incident Management. We evaluate incidents to check if who’s the best support group that can work on the incidents and we are the one also who distribute incidents that are part of our scope. As Project Management Officer (PMO) plays a crucial role in ensuring that projects are executed effectively and efficiently. I also participate with the GPTW Team. We make sure that we engage the team to monthly activities and part of the performers. Overall, the PMO ensures that projects are completed on time, within budget, and to the desired quality standards, while also aligning with the organization's strategic objectives. As a Recruitment and Organizational Development staff, we aimed at attracting, hiring, developing, and retaining employees, as well as improving the overall effectiveness of the organization. We aimed also to create a productive, engaged, and skilled workforce, ultimately contributing to the organization’s success.IT Service ManagementAdministrative SupportVirtual AssistanceRecruitingManagement SkillsAcquisitionsBusiness ManagementProject ManagementMicrosoft Project - $18 hourly
- 0.0/5
- (0 jobs)
An IT Service Management professional with over 7 years of experience in implementing and optimizing ITIL-aligned service management processes. Deliver high-quality IT services, with a strong focus on incident and problem management. I am Certified in ITIL Foundation v4 and other IT industry standard certification in Cloud, Networking and Backup Solutions, with a deep understanding of service delivery best practices and a passion for continuous improvement.IT Service ManagementNetwork AnalysisNetwork MonitoringNetwork AdministrationCisco Certified Network AssociateTelecommunications EngineeringAWS Application - $20 hourly
- 0.0/5
- (0 jobs)
8 years IT experience with specialization in Batch Operation, Job Scheduling, Infrastructure Monitoring and Technical Support. Exposed to Airlines, Pharmaceutics and Electronics Companies Industry. 5 years Manufacturing industry experience with specialization on machine operation, testing and quality assurance of plastic and electronic products.IT Service ManagementSQLLinuxUnixServiceNowTroubleshootingMicrosoft PowerPointMicrosoft Excel - $7 hourly
- 0.0/5
- (0 jobs)
I am a team player and can do work without supervision. I am very keen to details with my work. I am willing to learn new things.IT Service ManagementService Level ManagementProvisioningIncident ManagementTechnical SupportCustomer Service - $20 hourly
- 3.2/5
- (5 jobs)
Experienced Call Center Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Business Development, Project Management, Lead Generation, Appointment Setting, Sales, Customer Support, Technical Support, Virtual Assistance, Call Center Development and Contact centers. Strong marketing professional who studied from Silliman University.IT Service ManagementMicrosoft Certified ProfessionalConnectWise AutomateTask CoordinationITILEmail SupportAdministrative SupportSales OperationsManaged ServicesCustomer SupportZendeskTelemarketing Want to browse more freelancers?
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