Hire the best IT Service Management Specialists in Quezon City, PH
Check out IT Service Management Specialists in Quezon City, PH with the skills you need for your next job.
- $12 hourly
- 5.0/5
- (7 jobs)
Skills: -Technical skills in: -Microsoft Windows OS (Windows XP to Windows 10) -Microsoft Office desktop suite -Office 365 consumer and business models (Administration and Management) -SharePoint On-premises and SharePoint Online -MS Exchange and Exchange Online -SfB and Microsoft Teams -Microsoft OneDrive -Microsoft Azure -Server Support, Administration and Management -Hardware (Computers and mobile devices) -Network and Connectivity Experience: -7+ years experience in providing technical support for Microsoft software products. This includes Windows OS, MS Office suite and Office 365 subscription (consumer, business and enterprise models), O365 apps and Azure. -10+ years experience in the IT Helpdesk/Service Desk Support role (Hardware and Software support, account management, security and network)
IT Service Management
Microsoft AzureOffice 365Microsoft Exchange OnlineHelpdeskTechnical SupportITILMicrosoft Active DirectoryWindows AdministrationMicrosoft Office - $10 hourly
- 5.0/5
- (1 job)
As an IT Support, your primary responsibility is to provide technical assistance and support to users and customers who are experiencing issues with computer hardware, software, or other technology. I work for a company or organization, and work as an independent contractor, providing support services to multiple clients.
IT Service Management
Tech & ITTechnical Project ManagementIT SupportInformation TechnologyIT Infrastructure - $80 hourly
- 0.0/5
- (0 jobs)
I am an IT project manager with more than 30years of IT experience. I have worked in one of the biggest IT brands for the last 15years and then decided to take things slow. In 2024I venture into the things I love doing while working as a freelance IT consultant. - I am good at building teams for the global it markets. - I can train leaders; I have experience in honing leadership skills. - I can do service delivery for IT and manage IT projects too. - I can do systems design; testing; implementation. - I can make striking presentation for clients or end users - I have experience in managing large teams, the biggest with 430 HC operating with 8-10 delivery leaders
IT Service Management
Microsoft PowerPointExcel MacrosExcel FormulaIT RecruitingIT SupportIT Project ManagementIT ConsultationIT Career CoachingProject ManagementMicrosoft Project - $10 hourly
- 0.0/5
- (0 jobs)
I'm an accomplished Systems Engineer and Data Analyst with over 15 years of experience in the IT industry. My expertise spans data analytics and visualization, automation, and various technology tools. CAREER HIGHLIGHTS Reed Elsevier Philippines Passion for Excellence Awardee for 2021 Reed Elsevier Philippines Operational Excellence Awardee for 2021 Delivered hard savings of over USD 42,000 through various continuous improvements, automations, and Six Sigma initiatives TPG Telecoms Service Excellence Awardee for 2013 More than 16 years of experience in the I.T Industry PROJECTS Reduction of Duplicate SSL Certificates | Six Sigma Yellow Belt * Project resulted an annual savings of USD 21,118 Vendor Negotiation for unused SSL Certificates * Project resulted to a hard savings of USD 21,393 Automate Notification of Expiring SSL Certificates | Automation * Project resulted in the elimination of the manual process of checking expiry dates of hundreds of SSL Certificates and automated the sending of expiry notification emails. Tools user access lifecycle optimization | Process Improvement * Project optimized the user license usage of enterprise tools such as new relic, statuspage and OpsGenie that improved availability of these tools to all stakeholders.
IT Service Management
Microsoft Active DirectoryProject ManagementSix SigmaVMware vSphereMicrosoft Power BI Data VisualizationTableauAmazon AthenaPythonSQLContinuous ImprovementIncident ManagementMicrosoft Power AutomateData Analytics & Visualization SoftwareSystems Engineering - $5 hourly
- 0.0/5
- (0 jobs)
I'm experienced and technology savvy professional with 7 years of expertise providing technical support services remotely. Skilled in troubleshooting IT issues, managing IT services effectively, and communicating solutions with end users. - Knows Virtual Private Network (VPN) - Knows Citrix Workspace Virtual Desktop and Application - Knows Remote Desktop - Knows Service Now Ticketing Management System - Knows Account Management - Knows Microsoft Outlook - Knows Microsoft Teams
IT Service Management
System Installation & UpgradesMicrosoft TeamsMicrosoft OutlookAccount ManagementRemote Connection SupportService Level AgreementServiceNowCitrix Virtual Apps & DesktopsVPNTechnical SupportIT SupportOrder ManagementSalesforce CRMProvisioning - $25 hourly
- 4.8/5
- (7 jobs)
Working with cross-functional teams from different business units to identify, scope, document and deliver results on Automation initiatives that will help transform business. Responsible for leveraging critical thinking to ensure all initiatives are accurately scoped, processes mapped, and test plans documented for the successful implementation of Automation solutions. Certification Acquired: 1. ITIL v3 Foundation - GR750327298JL 2. Lean Six Sigma White Belt Certification - 26824126 3. Lean Six Sigma Green Belt (ICGB) - 27032475 4. Certified Continuous Improvement Manager - 37483189 5. CAPM Responsible for: 1. Understanding business requirements and clearly documenting them for our Automation Engineering team to deploy automation projects in an optimal manner 2. Serves as a key resource on complex and / or critical automation projects 3. Performs complex conceptual analysis 4. Ready development for automating manual workflows using Robotic Process Automation 5. Facilitating the mitigation of risks and issues throughout the Automation deployment phase 6. Drive end to end business and technical solution by coordinating various phases of development cycles 7. Demonstrated ability to perform root cause analysis to identify and recommend test scope and test approach improvements
IT Service Management
Mobile App TestingBusiness AnalysisPhone SupportCustomer ServiceWeb TestingProject ManagementHelpdeskBug Tracking & ReportsITILService Level ManagementUsability TestingChange ManagementBusiness Process Outsourcing IT ServicesData Entry - $12 hourly
- 3.7/5
- (4 jobs)
Professional Skills: *Operations Leadership: Proven expertise in managing and optimizing operations, achieving exceptional levels of efficiency and quality across diverse teams and departments. *People Management: Adept at leading teams, fostering collaboration, and driving performance through effective communication, motivation, and mentorship. *Service Level Management: Skilled in maintaining stringent service level agreements (SLAs) and key performance indicators (KPIs), ensuring consistent delivery of high-quality services. *Recruitment and Team Building: Successfully built and nurtured teams from the ground up, effectively selecting, onboarding, and developing top-tier talents. *Customer-Centric Focus: Extensive background in delivering outstanding customer service and technical support, consistently exceeding customer expectations. *IT Service Management: Proficient in IT service management practices, ensuring streamlined processes, optimal resource allocation, and continuous improvement. Work Experience: Console Manager - Newincentives.org (Upwork) October 2020 - March 2023 *Spearheaded the management of Upwork Contractors across multiple departments, ensuring task accuracy and reasonable time allocation for optimum output. *Prioritized tasks based on a strategic blend of urgency and importance, optimizing resource utilization for enhanced efficiency. *Pioneered an application-based task assignment system, facilitating real-time monitoring of task progress, time allocation, and output documentation. *Orchestrated the development of a dedicated team of Contractor Managers to elevate one-on-one meetings, fostering constructive feedback and robust support mechanisms. Delivery Manager - Tata Consultancy Services, Pasig City March 2018 - March 2019 *Led the successful acquisition of Service Desk Divisions from Hewlett Packard Enterprise, encompassing knowledge transfer, protocol establishment, and team development. *Assembled and trained teams for both divisions, each commencing with 40 FTEs, driving rapid operational readiness. *Guided operational activities, meticulously meeting and exceeding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in the initial six months. Account Delivery Manager - Hewlett Packard Enterprise, Quezon City March 2011 - March 2017 *Championed cross-functional collaboration with Operations Managers across six international sites, meticulously managing a substantial workforce of approximately 600 FTEs. *Orchestrated the monitoring and optimization of SLAs and KPIs through data-driven projections, fostering proactive enhancements and operational excellence. *Utilized analytical insights to anticipate trends, adapt to fluctuating volumes, and drive continuous process improvements. Systems Engineer - Trend Micro Inc., Pasig City June 2010 - January 2011 *Provided expert technical guidance for deployment, configuration, and troubleshooting of Trend Micro Enterprise Solutions, catering to diverse small and medium businesses. *Delivered prompt resolution for escalated cases, leveraging effective communication via phone, email, and chat channels. *Resolved product-related issues and malware outbreaks, consistently ensuring high levels of customer satisfaction.
IT Service Management
Business Process Outsourcing IT ServicesService Level ManagementScribeJavaTranscription SoftwareIT ManagementAdministrative SupportLiveAgentGeneral TranscriptionMicrosoft ExcelGoogle SheetsGoogle Workspace - $15 hourly
- 5.0/5
- (8 jobs)
With a proven track record of 6+ years in network administration, I offer comprehensive support, maintenance, and enhancement of your organization's network infrastructure. My expertise spans assisting small and large businesses in developing and managing computer network systems through adept troubleshooting, technical support, virtualization support, security administration, remote system administration, and a range of other IT and networking services. Technical Expertise: ✅ Technical Support experience with in house client and Managed Service Providers ✅ Line of Business Experience: Social Media (Meta), Healthcare, Financial and Telecommunication ✅ With experience working with clients from US, APAC, LATAM, EMEA ✅ Proficient in Networking, Systems Administration, Application & Remote Support ✅ Proficient in IT Asset Management, Vendor Engagement ✅ Collaboration Tools: Zoom, Webex, Bluejeans, Slack, MS Teams ✅ Remote Support Tools: RDP, Teamviewer, LogmeIn Rescue ✅ Virtualization: VirtualBox, VMWare ✅ Ticketing System: ServiceNow, Enterprise Ticket Management System
IT Service Management
Cloud ComputingAzure Blockchain ServiceVirtualizationCloud ServicesCloud Security FrameworkScrumNetwork SecurityCustomer ServiceIT Compliance AuditIT RecruitingCustomer ExperienceNetwork EngineeringSystem AdministrationTechnical Support - $40 hourly
- 0.0/5
- (0 jobs)
- 11 years experience in Service Management - ITIL V3 and ITIL Practitioner Certified - Lean Six Sigma Yellow Belt
IT Service Management
Six SigmaITIL - $6 hourly
- 0.0/5
- (0 jobs)
I am a 29-year-old Filipino born on November 25. I hold a bachelor’s of Arts in English Language. As a BA graduate with a strong foundation in instructional design and administrative coordination, combined with extensive experience in the BPO industry and helpdesk support, I possess a unique blend of skills ideally suited for a virtual assistant role. My background in education has equipped me with excellent organizational abilities, attention to detail, and the capacity to create structured processes, while my BPO experience has honed my communication skills, customer service expertise, and ability to manage high-pressure situations efficiently. This combination enables me to effectively handle a variety of administrative tasks, provide exceptional support, and ensure seamless client interactions, making me a valuable asset to any team.
IT Service Management
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