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Hire the best Journey Mapping Freelancers in Melbourne, VIC

Check out Journey Mapping Freelancers in Melbourne, VIC with the skills you need for your next job.
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  • $50 hourly

    • 5.0/5
    • (2 jobs)
    UX Researcher helping to create impactful and strategically aligned experiences for your existing or prospective users! With experience planning and conducting through synthesising and reporting generative and evaluative studies across various industries (finance, education, food & healthcare) for b2c and b2b companies, I focus on qualitative research methods and balance business goals, user needs and technical feasibility to develop evidence-based product, design and content recommendations. PROCESS ** can include all or some of the following ** - Clarify: Confirm project goals, assumptions and constraints then evaluate the research scenario, problem or opportunity - Plan: Select approach, methods and deliverables (who, what, when, why, how) for approval - Conduct: Gather attitudinal and/or behavioural insights - Analyse: Collect and organise data - Synthesise: Determine trends, prioritisation and recommendations using visualisation and triangulation methods (Low-fidelity mockup, wireframe and prototype creation on request) - Validate: Test concepts or prototypes - Document: Report with pre-approved deliverables METHODS: - Interviews - Usability testing - Competitive analyses - Comparative analyses - Heuristic evaluation - Analytic review - Impression testing - Information architecture methods - Surveys - Industry trend reporting DELIVERABLES: - Research plan - User flow - User journey map (current & future state) - Interview report - Usability testing report - Sitemap - Information Architecture - Feature prioritisation - Service blueprint - Personas - Low-fidelity mockup, wireframe or prototype I look forward to discussing your project together!
    vsuc_fltilesrefresh_TrophyIcon Journey Mapping
    User Experience Strategy
    Iterative Development
    Website Redesign
    Website Content
    Facilitation
    UX Research
    Information Architecture
    Website Audit
    Product Development
    Design & Usability Research
    Research Methods
    Qualitative Research
    Research Interviews
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    Hey there! I'm Thomas, your new Customer Success/CRM guru. With 8 years of client-facing expertise under my belt, I've had the privilege of managing and consulting to top-tier enterprise clients including industry giants like Accor, ALH, and Leading Universities in Australia such as UNSW. Having spent 2 years in Senior Customer Success for high-growth SaaS startups, and consulting on partnership deals I've honed my skills in growing and retaining clients across diverse industries and developing impactful strategy. Here's what I bring to the table: 👉 Mastering advanced automation & CRM solutions to streamline your processes 👉 Eliciting and analyzing problems to find the root cause and troubleshooting to provide solutions that work 👉 Crafting bespoke customer success strategies tailored to fuel your growth and retention 👉 Elevating onboarding processes for increased adoption and engagement If you're ready to skyrocket your customer metrics, shoot me a message and let's start the journey together! 🚀
    vsuc_fltilesrefresh_TrophyIcon Journey Mapping
    Business Consulting
    Growth Strategy
    Sales Strategy
    Customer Engagement
    Customer Onboarding
    CRM Automation
    CRM Development
    SaaS
    Key Account Management
    Customer Relationship Management
    CRM Software
    Customer Experience
    Zoho CRM
    HubSpot
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