Hire the best Journey Mapping Freelancers in California

Check out Journey Mapping Freelancers in California with the skills you need for your next job.
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  • $85 hourly
    ⭐ I help brands build exceptional customer experiences that drive retention and sustainable growth. ⭐ What sets me apart: ⚬ E-Commerce Expertise: Deep knowledge of platforms like Shopify and CX tools ensures solutions that improve customer satisfaction and increase sales. ⚬ Customer Retention Strategies: I specialize in crafting strategies that keep customers coming back, reducing churn and enhancing loyalty. ⚬ Data-Driven Insights: Every recommendation is backed by data, ensuring that each decision aligns with your business goals and delivers meaningful results. ⚬ Collaborative Approach: I work as an extension of your team, creating seamless processes and empowering your team to sustain long-term success. ⭐ Background Highlights: ⚬ Product Manager & Head of Customer Experience @ Public Goods Scaled customer operations to support rapid growth, reduced churn, and improved customer satisfaction. ⚬ Product Manager @ Sidebench Led CX initiatives for D2C and tech clients, combining strategy with execution to deliver impactful results. ⚬ Customer Experience Lead @ StandDesk Implemented processes and systems to improve operational efficiency and customer engagement. ⭐ How I Work: I deliver clear, actionable strategies tailored to your unique goals. My process includes: ⚬ Transparent project plans to keep everyone aligned. ⚬ Weekly check-ins to discuss progress and adjust strategies as needed. ⚬ Ongoing identification of additional opportunities to optimize your CX and retention efforts.
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    Intercom
    Gorgias
    Customer Retention Strategy
    Customer Experience Management Software
    Customer Retention
    Project Management
    Platform Migration
    Product Discovery
    Customer Service Analytics
    Customer Experience
    Ecommerce
    Product Management
    Customer Experience Research
  • $175 hourly
    YOUR PARTNER IN SAAS GROWTH Are you looking for a strategic, people-focused growth leader to scale operations, streamline processes, and drive data-informed decisions in your SaaS business? As an award-winning SaaS operator, I specialize in driving measurable growth through PEOPLE-centric strategies, optimized PROCESSES, and scalable PLATFORMS. With over a decade of experience in growth strategies, operations, customer success, discovery, and data analytics, I've helped SaaS companies achieve measurable results, including increased revenue retention, operational efficiency, team career growth, employee satisfaction, and customer advocacy. HOW I HELP YOU SUCCEED 1️⃣Operational Processes - Designing frameworks, SOPs, playbooks, and automations to drive operational excellence. 2️⃣People-Centric Revenue Growth - Driving revenue via strategic planning, segmentation, and impactful engagement models [employees, partners, customers]. 3️⃣Leadership Development - Mentoring teams to foster growth, boost development, and enhance cross-functional collaboration. 4️⃣Platform & Tool Mastery - Skilled in CRMs, CSPs, PM, AI, collaboration, analytics, and custom SaaS platforms. 5️⃣Data-Driven Decision Making - Using discovery tools to extract insights and create data-informed business strategies. PROOF OF EXCELLENCE • Most Creative CS Leader in Revenue Growth (2025) • LinkedIn's Top SaaS Voice (2024) • Top 10 Women Leaders in Customer Experience (2023) • Top 50 Women Leaders in CS (2022) • Top 100 Customer Success Strategists (2021) • Kindest Leaders in CS (2021) • Regular speaker, panelist, podcast guest (Topics: SaaS Trends, Revenue Growth, Career, Customer Success) WHY I'M THE GROWTH DRIVER YOU NEED My purpose is to make a marked difference in other people’s lives. I do that by discovering what will make the greatest impact to your success. With that insight I become doggedly determined, passionately invested, and laser focused in achieving your goals. Whether its scaling operations, inspiring teams, delivering innovative solutions, developing playbooks and SOPs, leveraging my proprietary operational models, increasing revenue, creating customer champions, or becoming your “right hand”, I’m here to help you achieve your vision. FLEXIBLE WAYS TO PARTNER WITH ME Fractional Roles, Contract Roles, Full- or Part-Time, Hourly Consulting, Ongoing Retainer, or Consulting Packages. See my Case Studies at customereverything.com Ready to take your business to the next level? Let’s chat! Warmest regards, Dana Soza
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    Customer Insight Analysis
    Organizational Development
    Operational Planning
    Customer Relationship Management
    Research & Strategy
    Growth Strategy
    ChatGPT
    Customer Segmentation
    Customer Satisfaction
    Customer Retention
    Customer Onboarding
    Case Studies
    Customer Experience
    Management Consulting
  • $55 hourly
    My UX Design journey starts with the loving and tortured care of my strict Asian parents. Sailing across the Pacific Ocean, my parents wavered between life and death as Vietnamese refugees. Many stories were recounted of their tall tale hardships growing up in Vietnam. Unfortunately, these never-ending lectures were torture. The constant tension from cultural and generational differences has made me flexible and adaptable. Despite our polarizing differences, I developed a strong sense of empathy. I began to understand my parents’ hardships and how that has reflected their beliefs and actions. The transition into UX began as I was searching for opportunities to combine my multifaceted experiences into a career. I’ve been a retail manager, a teacher, and a sports coach. With a Master’s studying Peak Performance Psychology and Philosophy of Sport Master’s, I learned to pose contextual questions for research. As a system thinker, UX Design was perfect for combining my skills and experiences. I love to pose contextual questions toward big problems to research, strategize, ideate, then design. My parents, customers, students, and athletes have given me a wealth of experiences to discern the nuances of culture and human behaviors. I intend to leverage my multifaceted skills to design delightful experiences for users. I’d love to work for a flexible environment that presents exciting challenges that allows for professional and personal growth. Think we should work together? I’d love to hear from you. Specialties: UX Research, UX Strategy, Interaction Design Toolbox: Conceptual Design, Competitive/Comparative Analysis, Usability Testing, Prototyping, Persona Creation, Storyboard Creation, Journey Mapping, Information Architecture (Site Map, User Flows, Application Map), Affinity Diagram, Wireframing, Sketch app, Adobe Illustrator/Photoshop, Balsamiq, Marvel App
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    Storyboarding
    Qualitative Research
    Persona Development
    UX Research
    User Experience Strategy
    Usability Testing
    User Experience Design
    Interaction Design
    Concept Design
  • $125 hourly
    I am a marketing & UX researcher and strategist, with 20 years experience working on some of the biggest brands in the world. In my career, I’ve worked at ad agencies, client-side, and research-supplier side, so I really "get" marketing strategy and execution – from all angles. As a market researcher, I help companies to better understand their customers using qualitative methods like focus groups, in-depth interviews, online communities, semiotic (cultural) analysis and ethnographic research. My UX research activities include usability testing, research to support persona and journey map development, and research to support information architecture development. I deliver reports designed to create maximum organizational alignment and buy-in, and to lead to faster decision-making. I am a no-nonsense partner for my clients; my aim is always to get to the heart of the business issues and determine the appropriate process to solve them.
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    Brand Strategy
    Persona Development
    UX Research
    Market Research
    Qualitative Research
    Brand Positioning
    Consumer Research
  • $55 hourly
    Hi, my name is Alessandra, and I'm originally from Germany. In my most recent role, I served as a Product Designer and Design System Owner at Dubsado, located in Los Angeles, California. I previously worked as a product designer for Gyaan.ai, designing a B2B SaaS software product in Figma, that is fully integrated into Salesforce. I worked closely with the founder, UX designers, and engineers to create a Revenue Collaboration Workspace. More about me: As you may or may not know, my dad has a very rare form of MS (Multiple Sclerosis) and relies heavily on web accessibility tools. I always want to make it a priority to help people like my dad - people with all kinds of disabilities, so they can use our product with confidence! I'd love to hear more about you. What are you thinking about, dreaming up and building? Let's connect!
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    Mobile App
    Storytelling
    Information Architecture
    Visual Design
    Wireframe
    Figma
    Rapid Prototyping
    Mockup
    Design Thinking
    Product Design
    UX & UI Design
    Heuristic Evaluation
    Usability Testing
    Competitive Analysis
  • $80 hourly
    As a Writer and UX Designer, I push conceptual boundaries that address user needs and transform them into unmatched experiences that are relevant and intuitive. I breathe purpose into products and articles that delight people from all walks of life. For writing: I will be your content writer for one-off blogs or for your brand as a whole. 
 Being that I am a UX Researcher and Designer, I am well-versed in researching topics and synthesizing data before conjuring up a cohesive writing piece. I write on everything; Music, Food and Beverage, Beauty and Fashion, Dating and Relationships, Design, Social Media, and Fitness and Travel, and beyond. 
 Give me a topic and I will create a well-ordered and articulate draft for you to look over before a revision is made. I charge per article but will gladly work out a deal if you decide you'd like to work together on future projects. For design: I will be your UX and/or UI designer for one-off projects or for your brand as a whole. My goal is to maintain a harmonious balance of business priorities while bringing the voice of the user to the fore. I meticulously interpret data and user behavior analytics to provide tasteful suggestions for improvements in both product design and internal processes. 
 Looking forward to connecting and creating magic to help you and contribute to the success of your business!
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    Blog Writing
    Mobile App Design
    Wireframing
    Web Design
    Creative Writing
    Content Writing
    Information Architecture
    Problem Solving
    Editing & Proofreading
    Usability Testing
    Article Curation
    UI/UX Prototyping
    User Experience Design
  • $85 hourly
    I’m a UX Researcher specialized in a variety of mixed-methods, including user interviews, survey design, usability testing, human factors, and more. I earned my degree in Cognitive Science from UC Santa Cruz and started my research career working in psychology labs as an undergraduate. I have worked as a UX Researcher Toyota Research Institute and most recently as a User Researcher at Spin. I am innately curious about others and am passionate about using research to advocate for the user.
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    Focus Group Moderation
    UserTesting
    App Usability Analysis
    Presentations
    Survey Data Analysis
    Qualitative Research
    Survey Design
    UX & UI
    A/B Testing
    Design & Usability Research
    User Experience
    Data Analysis
    Workshop Facilitation
    Usability Testing
  • $50 hourly
    I am a User Experience Designer well versed in visual communication. When it comes to product design, I strive to create simple yet impactful designs. I offer product design from beginning to end, ensuring optimal function and a great usability experience of the product. Each design I create is user-centered and takes into account the different pain points a user may have. Every aspect of the design must be accounted for, down to the smallest details. Here are some things I can help you with: - Branding and logo design (including style guidelines) - Wireframes & prototyping (low and high fidelity) - Usability testin­g - User research & user strategy: creating personas, user stories, storyboards, problem & goal statements, empathy mappin­g - UI design & building components library/ design systems - Competitive audit & report creation - Research insights identification & iteration based on insights
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    User Flow
    UX Copy
    Persona Development
    UX Wireframe
    Usability Testing
    Competitive Analysis
    UI/UX Prototyping
    Adobe XD
    Figma
    Sketch
    Style Guide Development
    Graphic Design
    Adobe Illustrator
    Logo Design
  • $55 hourly
    Highly skilled marketing and communications professional with a track record of executing successful content strategies for innovative companies. Highly experienced with optimizing automated communications and leading communications for new product launches and upsells. Passionate about new technologies, customer experience, building communities, evangelizing ideas, and creating compelling content. Colleagues describe Carolyn as collaborative, organized, creative, dedicated, and analytical.
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    Editing & Proofreading
    CRM Development
    Website Content
    UX Writing
    Social Media Content
    Blog
    Content Writing
    Email & Newsletter
    Copywriting
    Email Automation
  • $50 hourly
    Enthusiastic, influential, and collaborative leader with 9+ years experience in business management, customer experience, and hiring/training. Believes in efficiency, teamwork, and continuous learning.
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    Adobe Creative Suite
    Asana
    Customer Service
    Business Management
    Customer Experience
    Google Workspace
    Customer Insight Analysis
    Customer Experience Research
    Management Skills
    Project Management
    Zendesk
    Social Media Management
    Travel & Hospitality
  • $50 hourly
    I am excited to assist and provide design solutions. With 10+ years of experience, I can take your project from any PDLC stage to completion, onboard myself, and contribute effectively. My expertise in product design and user experience for SaaS (software as a service) and enterprise software helps solve complex business problems for startups and established companies. — I am here to support my clients in building delightful, meaningful, and profitable digital products. — DOMAINS I have worked in: - marketing technology, - financial app, - HR solutions, - CRM, - manufacturing solution, - procurement software, - insurance solution, - biotech softwares, - supply chain management, among others. ASSETS I typically deliver to my clients are: - wireframes - high-fidelity mockups - click-through prototypes - user flow charts - user persona - journey mapping - user research interview guidelines, plan, questions - usability testing plan and participant tasks - research synthesis report My primary design tools are: FIGMA | SKETCH Additionally, I can provide a product DESIGN STRATEGY that aligns to your company’s current stage of growth. I understand that product strategy varies depending on a company’s maturity and the domain it operates in, and the design strategy must reflect that. (Note: You might see the discrepancy between my location and timezone. My permanent home is in the San Francisco Bay Area. I am currently taking a break from a full-time job and staying in Taipei. I align my working hours with EST, CST, MST, and PST, typically between 7 am and 3 pm, adjusting based on the time zone you are in.) As someone new to Upwork, I'm offering an introductory hourly rate at the moment. I am here to support my clients in building delightful, meaningful, and profitable digital products.
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    User Flow
    High Fidelity Design
    Design Mockup
    Enterprise Software
    Lean Startup
    SaaS
    UX Wireframe
    Design & Usability Research
    UX Research
    UI/UX Prototyping
    Product Design
    User Experience
    UX & UI
    User Experience Design
  • $185 hourly
    Executive experienced in Product Management, Marketing Strategy, GTM, Digital Transformation and Business/Sales Operations. A growth focused leader with more than 16 years of innovation experience, Derek is a deep product thinker motivated by building cohesive teams, and driving impactful product creation that change users’ lives. He has a passion for leading GTM strategies, leaning on his keen desire to build products that are aligned with business growth and success. Starting his career in media and ad tech in the early 2000’s, it is no surprise Derek’s core methodology is a data intensive approach to product management; ensuring decisions are always being made with a quantifiable lens and measurable. In 2018 Derek was brought onto the team at Monster.com into one of the most strategic roles at the company: heading up product for the candidate product portfolio. Derek was responsible for rebuilding and turning around the consumer product that had not been overhauled in 15 years. Derek led the charge on a gut renovation of the global candidate suite, subsequently increasing the MAU by 12% and creating a brand new and more impactful marketplace experience for candidates, talent professionals, and businesses. Derek joined Axiom Law in 2021, hitting the ground running by launching Axiom’s digital talent marketplace, Access Legal Talent in 5 countries. The impact was a 600% YOY revenue growth in Axiom’s digital platform the first year.. Derek leads a matrixed team of product managers, marketers, UX designers, and sales professionals to continue scaling out Axiom’s digital business, aiming to transform the corporate legal service industry through a digital marketplace. Derek’s approach to building teams and products throughout his career is through being a growth focused executive that is biased towards action, with the innate desire to win. He will continue to seek out the most mission driven organizations that are consistently focused on growth and innovation.
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    Lead Generation
    Customer Acquisition Strategy
    Conversion Rate Optimization
    Go-to-Market Strategy
    Management Skills
    Business Management
    Business Operations
    Sales Operations
    Sales & Marketing
    Agile Software Development
    Product Roadmap
    Growth Strategy
    Product Management
  • $60 hourly
    👩‍💻 I’m a Product Designer specializing in B2B SaaS. For the past three years, I’ve worked with tech clients to solve complex issues, developing expertise in CRM, cybersecurity, and manufacturing software. I bring strong product intuition and ideas and make decisions based on user needs and research. 🔗 You can find detailed case studies on my website, olena-matvyeyenko-portfolio.com 💡 One of my strengths is effectively communicating and documenting interactions and interface components, streamlining the handoff process to engineering teams for seamless development. I believe in fostering collaboration and ensuring clarity throughout the design and development lifecycle. When collaborating with product managers and engineers, I leverage research insights to create intuitive user experiences and feasible product features. 🆕 Recently, I've developed a comprehensive design system that facilitates efficient collaboration among designers and ensures consistency across products and services. I've also extended my services to non-profits, small businesses, and start-ups. 💝 I am a critical thinker who wants to make technology accessible and finds meaning in my work. I invest in my professional development by taking courses, attending conferences, collaborating with other designers, and leading workshops for design communities. If you're ready to work, I'm here to help.
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    Product Design
    SaaS
    User Interface Design
    UI/UX Prototyping
    UX Research
    Salesforce Lightning
    Wireframe & Prototyping Software
    UX & UI Design
    Design Mockup
    User Experience Design
    Information Architecture
    User Flow
    Usability Testing
    Figma
  • $155 hourly
    ✔ 24+ years of professional UX experience, and Corporate Management experience ✔ 7+ years of experience with Location Intelligence / Spatial Intelligence / Mapping & User Experience ✔ Lead UX efforts on projects for Fortune 50 companies, U.S. Federal agencies, and with budgets of over $12 million ✔ Principal Consultant / User Experience (UX) Strategist / Product Designer at Garofalo UX ✔ Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO) ✔ Key UX consulting clients have included: Microsoft, Nissan, Indeed, Fastly, Esri, Frazer Ambulances, SecureAuth, several small businesses, and many tech startup companies ✔ Masters of Science degree in Computer Graphics Technology, for Ethnography (qualitative, usability research) Including but not limited to: ✔ Audits of your existing product to assess areas of improvement ✔ Product design (MVP, user stories, user flows, journey mapping, empathy mapping) ✔ Wireframing (from sketches to high fidelity mockups) ✔ Usability research & Accessibility analysis ✔ Rapid-Prototyping (Figma, Adobe XD, HTML/CSS/Javascript) Hello, I'm a San Diego, California USA based Principal User Experience Strategist and Creative Problem-Solver helping organizations create engaging and innovative experiences. I have worked in the web and interactive industry since 1999, and I have a Masters of Science degree from Purdue University in Computer Graphics Technology, for conducting an ethnographic (usability) research study for multi-user collaboration multi-touch devices.
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    Scrum
    User Experience
    Enterprise Software
    Design Thinking
    Information Design
    User Experience Strategy
    UX Research
    Usability Testing
    Information Architecture
    Wireframing
    Heuristic Evaluation
    Product Design
    Interaction Design
    User Experience Design
  • $150 hourly
    Please reach out with any questions or schedule a call! My hourly is negotiable based upon work needed. Product Management for developing customer focused products and services Market analysis, segmentation and planning Project and Program Management Competitive Analysis and Pricing Scrum/Agile - I can write user stories, manage sprints as a Product Owner (JIRA expert) I am fully insured too (up to $1M.)
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    Customer Engagement
    Market Requirements Document
    Product Requirements Document
    Market Analysis
    Pricing Research
    Pricing
    Competitive Analysis
    Documentation
    Survey Design
    Presentations
    Product Management
    Product Roadmap
  • $50 hourly
    GET 5X MORE INVESTORS 🎯 EXPLORE THE DEPTH OF MY OFFERINGS: 📐 HOLISTIC USER RESEARCH: Unveiling actual problems through in-depth analysis. 🎨 CUTTING-EDGE UX/UI: Transforming ideas into interactive prototypes with the LATEST TRENDS and TOOLS. 📊 FINANCIAL-ALIGNED DESIGNS: Captivating users while aligning with your FINANCIAL STRATEGIES. 🖌️ VISUALLY APPEALING INTERFACES: Crafting USER-FRIENDLY and INTUITIVE designs. 🚀 CONTINUOUS OPTIMIZATION: Refining based on USER FEEDBACK and FINANCIAL KPIs. 🎥 VIDEO CREATIONS: Elevating your BRAND through creative and impactful VISUAL STORYTELLING. 🌐 BRANDING: Developing a distinctive BRAND IDENTITY that resonates with your audience. 📈 MARKETING: Strategic approaches to enhance your BRAND'S VISIBILITY and REACH. 📈 BUSINESS STRATEGY: Tailored plans to propel your BUSINESS toward SUCCESS. 📄 WHITE PAPERS: In-depth documents offering VALUABLE INSIGHTS and EXPERTISE. 📊 SLIDE DECKS: Compelling presentations to captivate your AUDIENCE. 🌐 WEBSITES: Design and development for a STANDOUT ONLINE PRESENCE. ⚡︎ While I may not be the perfect fit for everyone, we might be a great match if you resonate with: "Millions are on the line, and I want the BEST." "Our story has evolved since the last round!" "I run my business but need a fresh perspective." "Pitching isn't my expertise, and time is tight!" "Never again to an embarrassing pitch." "I need a foolproof pitch package that tells our story RIGHT." Why Choose me ✅ Certified Expertise: Armed with a UX/UI Design Certificate from General Assembly, I possess a COMPREHENSIVE skill set that extends BEYOND DESIGN. My BUSINESS ANALYSIS skills, across MULTIPLE INDUSTRIES, add a STRATEGIC edge to every project. 📊 Financial Insight: As an ACCOUNTANT, I bring a keen understanding of ACCOUNTING, FINANCE PRINCIPLES, MARKETING STRATEGIES and more to the design table. This ensures that every design decision ALIGNS not only with user NEEDS but also with your business OBJECTIVES and FINANCIAL GOALS. 🌐 Holistic Approach: I go beyond the surface. My process involves DEEP user UNDERSTANDING, business ANALYSIS, and a commitment to crafting DESIGNS that contribute to the bottom line. 🛠️ Tech Savvy: Proficient in industry-standard tools such as FIGMA, ADOBE SUITE, WORDPRESS and much more. I LEVERAGE TECHNOLOGY to bring your financial VISION to LIFE with precision and EFFICIENCY. 👥 Collaborative Spirit: I thrive in COLLABORATIVE environments, and my business analysis skills enable me to BRIDGE the GAP between DESIGN and business STAKEHOLDERS effectively. Not every business aligns with my clientele; there are indicators that we may not be an ideal match: ✗ Financial difficulties hindering salary payments – a situation I cannot endorse in good conscience ✗ Lack of "Respect for others" as a core value – my preference is collaborating with remarkable individuals whom I hold in high regard. What I seek in a prospective client: ● Values openness and a laid-back approach ● Prioritizes integrity and meaningful relationships ● Commits to continuous improvement, turning intentions into actions ● Aligns with our minimum scope for nothing but the absolute best. 💼 Industries I've Worked With: 📱 SaaS Mobile Applications 📲 💻 SaaS | Cloud Based Software ☁️ 📈 Financial Services 💹 🌐 E-commerce 🛒 🏭 Manufacturing 🏭 ⚡ Energy ⚡ 🚚 Transportation 🚚 🍔 Food 🍕 Let's create a digital masterpiece that not only dazzles users but also contributes to your financial success! ✉️ Let's Discuss: kamal@bennacerdesign.com
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    Video Editing
    Adobe Creative Suite
    Data Analysis
    Marketing Strategy
    Microsoft Excel
    Market Research
    Persona Development
    Wireframe & Prototyping Software
    UX & UI
    HTML
    CSS
    Figma
    Interaction Design
    User Flow
  • $10 hourly
    Entrepreneur who co-founded SpeakIn, a leading expert network, delivering 1:1 and group learning experiences for employees to learn from experts and coaches. MBA from ISB and a technology background from IIT Madras, with 6 years of experience in leading development of digital products, technologies, and platforms. Authorized to work in the United States.
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    Business Development
    Freelance Marketing
    Strategy
    Branding
    International Development
    Sales
    Customer Experience Research
    Brand Consulting
    Brand Identity
    Customer Experience
    Growth Strategy
    Product Development
    Marketing
    Logo Design
  • $75 hourly
    Hello! Nice to e-meet you. I have worked with thriving companies such as The Ritz-Carlton and Salesforce and have an extensive professional background rooted in quality customer service, project management, process improvement, marketing, sales and event management. I have over 12 years of Leadership experience and deeply care about doing a good job. I work as an independent contractor to support other business' with their unique needs, goal, and vision. I am open to temp work or a part time position.
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    Event Management
    Active Listening
    Salesforce CRM
    Management Skills
    Project Management
    Business Management
    Business Consulting
    Customer Service
    Customer Experience
    System Automation
    Sales
    Life Coaching
    Health & Wellness
  • $95 hourly
    I'm a content strategist with 10 years of experience leading UX projects for world-class brands in tech, healthcare, travel, and retail. Could you use a consensus-building storyteller who applies user research, site data, product strategy, UI design principles, and A/B testing to iterate the most useful, intuitive, and human journeys that also hit KPI goals? Catering to user needs steered my 20-year career from digital copywriting for pharmaceutical and travel titans to mobile content designing at Meta. I can share countless ways I've made a global impact with cross-functional collaboration and empathetic content. Unlocking the full potential of Marriott’s reward program for cruises. Increasing conversion for Microsoft's product research community by documenting new member UX in a 20-page user manual. Enlightening physicians with how easy it is to start clinical trials fast with full funding. Assisting seniors enrolling in Aetna Medicare plans. Simplifying new privacy, security, and advanced chat features for billions of users across Meta’s ecosystem (Messenger, Instagram, and Facebook). What throughline did I follow? Like the best innovations, the most effective solutions deliver clear value and are easy for everyone to adopt. I’m always driven by missions that increase access to information, enhance communications, and empower people to achieve goals efficiently. So if you need a user-first content leader who’s forever hungry (but never hangry) to learn more, drive global strategy, and scale success, let’s chat.
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    Presentations
    Cross Functional Team Leadership
    Content Strategy
    Content Audit
    Content Guidelines
    A/B Testing
    Design & Usability Research
    UX Writing
    Information Architecture
    Agile Project Management
    Wireframing
    User Experience Design
    Figma
    User Experience Strategy
  • $85 hourly
    Hi - I'm Zack, for the last 10+ years, I've been working solely on CRM and email/SMS marketing both full-time (as Director and Sr. Director of Lifecycle/Email Marketing) and consulting/advising a wide array of D2C companies. I just joined Upwork in November 2023, and am looking forward to helping more companies grow and optimize their email, SMS and CRM programs! In terms of my full-time work, my most recent position was Director of Email Marketing at a large e-commerce D2C marketing agency (Nogin). Here I collaborated with over a dozen big-name fashion brands (over 4M in daily email volume combined) on improving their overall email/SMS marketing strategy. Once the strategy was locked-in, I worked hand-in-hand with them to build out new email and SMS automations, journeys, audience segmentations and creatives (in Klaviyo). I helped some clients go from 10-15% email/SMS attribution to 20-25% in less than 6 months. Along with my agency work, I spent 5 years at a SaaS company (background report subscription) as Sr. Director of Lifecycle Marketing. Here my team and I worked on leveraging a 45M user database, mailing 3.5M+ emails a day to targeted segments (both customers and prospects) using attributions and actions (similar to how LinkedIn sends automations). My role here was to engage as many unique monthly users as possible while maintaining a healthy CTR, inbox deliverability and email revenue attribution of 25-30%. Before I began consulting in 2012, I was Director of Member Marketing at a rapidly growing, heavily funded D2C subscription e-commerce startup in Santa Monica, CA where I built an entire email marketing program (6 verticals) from the ground up, which led to nearly 40% of attributed revenue coming from email. My consulting career has been on-and-off for the last 12 years, working with over 2 dozen companies on short and long-term contracts (mostly through word-of-mouth and my network of colleagues) for a variety of verticals including beauty, entertainment, fashion, SaaS and subscription D2C. I've been very flexible to my clients' needs, working on specific jobs including revamping entire CRM programs, depleting inventory, advising on high-level CRM strategy, ESP migrations, IP warming, deliverability auditing, improving messaging, setting-up entire automation programs (welcome, abandon, back-in-stock, price-drop, winbacks), or creating entire email programs from scratch. I can work hands-on (audience and journey building/automations/integrations), provide strategy guidance, audit programs, help with email deliverability, provide messaging guidance/copywriting or help with overall lifecycle/cohort analysis/strategy. See my resume and tech stack below in my profile. Looking forward to connecting! Experience Includes: CRM & Lifecycle Marketing | Customer Acquisition & Retention Strategy | Email & SMS Marketing Strategy/Operations | Automation & Journey Building (SFMC, Cordial, Klaviyo, Responsys and other ESPs) | Audience Segmentation | Email Deliverability | Database Marketing & Migration | Creative Direction | Brand Development | Growth | Subscription | Loyalty
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    Email Campaign Optimization
    Email Deliverability
    Audience Segmentation & Targeting
    Data Segmentation
    Email Automation
    Startup Consulting
    Oracle Responsys
    Klaviyo
    Salesforce
    Marketing Strategy
    SMS
    Email Copywriting
    Email Marketing Strategy
  • $33 hourly
    Hi, I'm Christine Carroll, a digital product designer with an education background. I help businesses and organizations design seamless and delightful experiences for their users.
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    Persona Development
    User Experience
    Responsive Design
    Usability Testing
    Prototyping
    Wireframing
    User Flow
    Information Architecture
    User Experience Design
    User Interface Design
    UX & UI
  • $45 hourly
    Hello! This is Vivian, a passionate product designer with a focus on UX/UI design. I have 2+ years of design experience and have worked with 3+ edge-cutting startup companies. I also develop my own product - which means I have experience in product management, design and development. 🌱 Product Design 🌿 Strategic User Research 🌸 IVF/Fertility Specialist 🌻 100% Positive Client Feedback I am a great balancer satisfying user needs while enhancing business income. I have experience designing for the following fields: -Health & Wellness, especially for fertility and IVF field -Conversation based AI coaching -Spacecraft Marketplace -Entertainment Live Event Ticket -Pet Adoption & Related Industry I am also a former IVF coordination expert, which means I have a strong interest in healthcare, biosciences and female technology. Reach out and let's work together!✊
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    App Usability Analysis
    Usability Testing
    Information Architecture
    Branding
    Persona Development
    SEO Competitor Analysis
    Competitor Research
    Wireframe
    Prototype
    Language Interpretation
    UX & UI
    Web UI
    User Interface Design
    User Experience
  • $47 hourly
    I have a proven track record of driving customer engagement, enhancing team collaboration, and implementing systems to maximize customer retention and satisfaction. I’m passionate about helping startups and scale-ups build and scale their Customer Success (CS) and Customer Experience (CX) organizations to deliver fast and measurable value. Throughout multiple projects, I have enabled teams to quickly elevate Net Promoter Scores (NPS), exceed sales and retention targets, and implement strategies that ensure seamless customer journeys. My expertise lies in optimizing operations, improving efficiency, and fostering a culture of continuous improvement. I specialize in building and scaling high-performing teams and driving impactful customer success initiatives across multiple sectors, including K12, higher education, Safety, LMS, Continuous Monitoring, Fleet Management, and Telematics. Flexible hours within ET to PT, and willing to discuss GMT to HSC, KEY PROJECTS:: ~Built a dedicated CSM department on a K12 SaaS/Hardware solution project and successfully transitioned 600+ customers within six months while Increasing NPS from 16 to 30 within 90 days of leadership. ~For the SaaS/Hardware Telemats organization, I restructured the escalation SOPs for the CS team and developed a Totango engagement strategy. This resulted in first-time CS outreach to 500+ clients and zero outstanding tasks by the end of Q4 2021, improving NPS from 12 to 37 in 180 days. ~I have used ChurnZero, Totango, or SFDC at various companies to develop and implement accurate churn scores. I have used these accurate scores to create escalation playbooks, manage risk mitigation, and develop actionable retention forecasting. As a Project Manager, I successfully directed a large change management project for a team of ~100 people across various groups within a Fortune 500 company. The project involved implementing a new software adoption that affected multiple collaborative teams. I developed the change procedures, scheduled 1:1 and group training, created SOPs, oversaw credentialing and access, and was responsible for achieving KPIs. Core Competencies: People Leadership: Team Development, Onboarding, Training, and Growth Planning Customer Success Strategy: CS/CX Planning, Metrics Development, NPS Improvement Operational Efficiency: Process Improvement, Project Management, Cross-Functional Collaboration Account Management: Customer Retention, Churn Reduction, Discovery, Negotiation, De-escalation Data-Driven Decision Making: Predictive Analytics, Business Forecasting, Data Interpretation Key Strengths: Industry Expertise: EdTech, Telematics, LMS, Fleet Safety, HigherEd, K-12 Process Optimization: Change Management, Lean SixSigma Yellow Belt System Implementation: Health Metrics, CS Ops, SFDC, ChurnZero, Totango Optimization Customer Education: TechTouch Implementation, Customer Engagement Strategy
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    Process Improvement
    Business Operations
    Change Management
    Startup Consulting
    Go-to-Market Strategy
    Account Management
    Leadership Skills
    Customer Satisfaction
    Implementation
    Customer Experience
    Customer Experience Management Software
    Salesforce CRM
    Elearning LMS Consulting
    Customer Segmentation
  • $50 hourly
    I'm a seasoned UX Designer with a passion for creating inclusive and impactful digital experiences that solve user needs. With expertise in accessibility, design systems, and user research, I excel at translating complex challenges into intuitive user interfaces through design thinking methodology. Empathize: Come to a deep understanding of what the end user needs to solve. Define: Distill insights into clear problem statements and user personas. Ideate: Brainstorm creative solutions to the defined problem. Prototype: Create an interactive scaled version of the product at varying levels of fidelity. Test: Validate designs through user feedback and iteration.
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    Squarespace
    Webflow
    Web & Mobile Design Consultation
    Information Architecture
    Usability Testing
    Figma
    Wireframing
    User Flow
    Prototyping
    Design & Usability Research
    Web Accessibility
    Research & Strategy
    UX & UI
    User Experience Design
  • $45 hourly
    Hi there! 👋 Looking for a versatile and creative Visual & Product Designer who transforms ideas into extraordinary user experiences? You’re in the right place! 🎯 With years of experience crafting impactful designs across web, mobile, and branding, I bring a unique blend of engineering expertise, design strategy, and user empathy to every project. Whether you’re looking to revamp a brand, build a seamless interface, or create a cohesive design system, I’m here to help your vision come to life. What I Bring to the Table: 🎨 Branding & Identity: Crafting logos, style guides, and visual narratives that resonate with your audience. 💻 UI/UX Design: Designing intuitive web and app interfaces with pixel-perfect attention to detail. 📊 Design Systems: Building scalable, accessible, and cohesive systems for consistency across platforms. 🌟 Prototyping & Visual Design: Creating Figma prototypes and polished visuals that wow stakeholders. Why Work With Me? ✅ Collaborative Partner: I work with you every step of the way to bring your ideas to life. ✅ User-Centric Approach: Empathy is and will always be at the heart of my design process. ✅ Multidisciplinary Expertise: My background in engineering and design means I can bridge the gap between tech and creativity seamlessly. ✅ Results-Driven: My designs don’t just look great; they solve problems and deliver value. Tools of the Trade: Design: Figma, Adobe Illustrator, Photoshop, InDesign. Prototyping: Figma, Adobe XD. Development-Friendly: Familiarity with Tailwind CSS, React.js, and HTML/CSS for a smooth handoff. 🚀 Let’s collaborate to make your next project unforgettable! Check out my portfolio to see how I’ve helped clients like you achieve their goals. Got questions? Need advice? I’m just a message away! Cheers, Roma Saeed
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    Market Research
    Storytelling
    User Flow
    User Experience Strategy
    Usability Testing
    UX Copy
    UX Research
    High Fidelity Design
    Wireframe
    Webflow
    Platform Designer
    Web & Mobile Design Consultation
    UX & UI Design
    Product Design
  • $80 hourly
    I am a mixed-method Senior UX Researcher with: • A proven track record of spearheading impactful research initiatives to drive product strategic and tactical decision-making and shape user experiences in fast- paced, iterative environments. • Adept at collaborating cross-functionally to translate insights into actionable recommendations and evangelize user empathy toward a shared vision. • Expertise in leveraging a diverse range of qualitative and quantitative research methodologies and fostering effective communication with diverse stakeholders.
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    A/B Testing
    Research Interviews
    Focus Groups
    Workshop
    Persona Development
    Heuristic Evaluation
    Jobs-To-Be-Done Framework
    Tree Testing
    Card Sorting
    Field Studies
    Survey
    Usability Testing
    Quantitative Research
    Qualitative Research
  • $35 hourly
    I’m a UI/UX Designer with hands-on experience in creating intuitive and user-centered digital experiences. I blend a deep understanding of human behavior with technical skills to build engaging interfaces. I specialize in prototyping, user research, wire-framing, and iterative design using tools like Figma, Adobe XD, and Sketch. I’m also proficient in HTML, CSS, JavaScript, and Java, allowing me to create designs that are not only visually appealing but also technically feasible. - Expertise in UI/UX Design, prototyping, and user testing - Proficient in Figma, Adobe XD, Sketch, and other design tools - Strong skills in HTML, CSS, JavaScript, and Java - Experience collaborating with cross-functional teams Passionate about creating accessible and innovative digital products
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    User Interface Design
    Digital Marketing
    Interaction Design
    UX Research
    Wireframe & Prototyping Software
    Prototype
    Web Design
    Mobile App Design
    UX & UI Design
    UI/UX Prototyping
    Product Design
    Product Management
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