Hire the best Key Account Management Specialists in Lagos, NG
Check out Key Account Management Specialists in Lagos, NG with the skills you need for your next job.
- $17 hourly
- 5.0/5
- (6 jobs)
Hi, I'm Peculiar! A specialist Client Success Manager with 5+ long years of experience. My clients have seen a normal income increment of around 12% and a client retention rate increment of 20%. I've been trained to work with organizations of any size from new businesses and solo entrepreneurs to organizations with 500+ employees, assisting in the identification of weaknesses and the creation of growth-enhancing solutions. I've gone through the past 2+ years specializing in Operational Management and Efficiency, so you can be assured that I will provide the best recommendations to grow and I'm more than capable of helping to implement such recommendations. As an Operations manager, my main focus is primarily on the people (my team). I love to connect with my team, especially in a remote environment and build a great bond with each one. This has proven to improve communication, coordination, and efficiency. Overall experience as a Project/Operations Manager. Trello, Asana, ClickUp experience: ● Setting up workspace for different teams and onboarding clients to boards ● Timelines and Kanban views for team management ● Building automation, team task trackers, calendars ● Setting up deadlines and resolving roadblocks ● Training team members how to use management tools ● Doing QA on the work of the team members ● Planning sprints ● Delegating tasks. ● Setting up teams with Boulder, Pebbles and Sand methodology ● Setting up teams with Push and Pull methodology Basic knowledge of Agile methodologies, Jira and Scrums. My services: ✅ Client Success Management ✅ Operations Management ✅ SOP Creation ✅ Lead Management ✅ Workflow Management ✅ Efficiency Analysis and Improvements ✅ File Management ✅ System Creation I'm available for a chat or a call at your earliest Convenience to examine further anything in my vocation life you'd very much want to be aware. I'm just a DM away. I'm thrilled to help advance your company!Key Account Management
Sales OperationsKPI Metric DevelopmentNotionCRM SoftwareClient ManagementGrowth AnalyticsGrowth StrategyOperations AnalyticsBusiness StrategyProject ManagementBusiness OperationsBusiness Analysis - $5 hourly
- 0.0/5
- (0 jobs)
Detail-oriented professional with a passion for delivering excellent administrative support and streamlining workflows. Experienced in client communication, project coordination, and process optimization. Highly skilled in managing tasks and utilizing digital tools to increase productivity and efficiency.Key Account Management
Management SkillsRelationship ManagementCustomer Relationship ManagementTrello - $18 hourly
- 0.0/5
- (0 jobs)
PROFILE SUMMARY Client Management professional with 15+ years of experience building and maintaining strong client relationships. Proven ability to exceed targets, resolve customer issues, and develop effective customer support strategies. Extensive experience in leading and directing high-performance customer service and experience teams. PROJECTS * Standardizing Customer Service for Growth : Spearheaded the development of a comprehensive customer service policy and standard operating procedures (SOPs). This ensured consistent, high-quality service delivery across all channels (phone, email, chat) from the ground up. The new policy and SOPs provided a solid foundation for future growth by establishing clear processes and expectations for our expanding customer service team. * Metrics for Customer Success: Designed and implemented a new set of key performance indicators (KPIs) and service level agreements (SLAs) to track and improve customer service performance.Key Account Management
Client ManagementInsurance & Risk ManagementAdministrative SupportCustomer RetentionCustomer Relationship ManagementCustomer AcquisitionCustomer OnboardingCustomer Experience Management SoftwareCustomer EngagementCustomer SupportCustomer CareProduct ManagementTechnical SupportCustomer Service - $25 hourly
- 0.0/5
- (0 jobs)
I am a high spirited professional who is passionate about her job, because I love contributing to processes that birth success. My years of professional experience as a researcher, a trainer, a sales administrator, and an account manager has afforded me the opportunity to garner communication, people management, data entry, and customer service skills, to mention but a few. I am a great team player who is also keen about paying attention to details. My love for studying and gaining knowledge has given me the opportunity to hold certifications in: • Data Management, Record Keeping and Filing (Next Learn Academy) • Human Resources and Leadership (Amar School) • Microsoft Excel from A - Z (Guardian Academy) • Leadership and Management (Reed Learning) • Soft skills (Jobberman) I believe my experience and desire for growth makes me a great asset.Key Account Management
Agriculture & ForestryAdministrative SupportSales ManagementData EntryCustomer ServiceTraining & DevelopmentCustomer OnboardingTraining PresentationMarket Research InterviewOnline Chat Support Want to browse more freelancers?
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