Hire the best Leadership Development Specialists in San Pedro Sula, HN
Check out Leadership Development Specialists in San Pedro Sula, HN with the skills you need for your next job.
- $40 hourly
- 5.0/5
- (10 jobs)
Experienced and results-driven professional with a proven track record in coordinating daily operations, enhancing customer satisfaction, and driving team performance. With a strong background in customer service, project management, and training, I am dedicated to delivering exceptional results. In my previous roles, I effectively managed daily operations, optimized staffing levels through forecasting, and handled executive escalations with finesse. I implemented customer satisfaction surveys to gain insights, rectify poor experiences, and recognize staff for outstanding performance. As a result, I successfully increased customer satisfaction scores from 80% to 95% within just 45 days. I am adept at streamlining processes and reducing waiting times, having slashed customer wait times on the line from over 7 minutes to under 2 minutes. Through up-training staff, adding tier 2 support, and prioritizing issues based on severity, I consistently deliver prompt and efficient support. Furthermore, I possess strong leadership abilities, having played a pivotal role in team expansion, including hiring and onboarding new staff. I also successfully oversaw the implementation of a comprehensive CRM system, enabling a holistic view of the customer journey and driving overall satisfaction. With a passion for training and development, I revamped training processes, transitioning from shadowing to a structured curriculum. By implementing modules and checkpoints, I ensured comprehensive understanding and improved performance. I am skilled in conducting business reviews and leveraging statistics to identify opportunities for growth. Additionally, I have spearheaded various projects aimed at enhancing team performance and customer satisfaction, consistently delivering outstanding results. If you are seeking a dedicated professional who can optimize operations, drive customer success, and deliver exceptional outcomes, I am confident in my ability to add value to your projects. Let's connect and discuss how I can contribute to your success.Leadership Development
Business CoachingRecruitingAccount ManagementBPO Call CenterPerformance ManagementEmployee TrainingEmployee EngagementStrategic Plan - $14 hourly
- 0.0/5
- (1 job)
PROFESSIONAL SUMMARY Successful Continuous Improvement Manager with expertise in developing process enhancement solutions technology-based resulting in increased operational efficiency, visibility and quality of work. Passionate leader with a customer and employee centric mindset with 4+ years of experience in leadership development and having worked for more than 8 years in the business partner outsourcing industry.Leadership Development
Project ManagementContinuous ImprovementLeadership Training - $17 hourly
- 5.0/5
- (3 jobs)
PROFESSIONAL SUMMARY Result-driven professional, motivated by quality, customer satisfaction, and team building. Proven experience in the manufacturing industry and the customer service market, focusing on efficiency, cost control, people, and company culture.Leadership Development
Live InterpretationLanguage InterpretationCustomer CareProgram ManagementProject ManagementFive9SAPSalesforceTeam ManagementMicrosoft ExcelMicrosoft Project - $15 hourly
- 0.0/5
- (0 jobs)
ABOUT ME I'm a committed and responsible person, who meets and achieves all assigned tasks. Fast learner with high adaptability to a changing environment, proactive and goes the extra mile to gain more acknowledge and multitasking skills. My main goal is to embrace new challenges to grow in experience and develop myself both professionally and personally.Leadership Development
MultitaskingActive ListeningWritten ComprehensionVirtual AssistanceScheduling - $30 hourly
- 0.0/5
- (0 jobs)
Profile Great executive with excellent team building and leadership abilities honed over career in airline and BPO industries. Deliver high-quality service and consistent business results with resourceful approach to handling routine and complex challenges. Achieve short-long-terms objectives with successful strategic planning and performance optimization skills.Leadership Development
BPO Call CenterCustomer CareFinanceClient ManagementLeadership CoachingProject Management Want to browse more freelancers?
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