Hire the best Leadership Development Specialists in Bacolod City, PH
Check out Leadership Development Specialists in Bacolod City, PH with the skills you need for your next job.
- $20 hourly
- 5.0/5
- (10 jobs)
With more than 11 years of experience in the BPO (Call Center) Industry and more than 8 years of experience as a Senior Operations Manager, I've managed a starting program that grew to more than 300 seats. I am a reliable and hardworking professional that can give you a high-quality service, be it in Appointment Setting, Lead Generation, Technical Support, Customer Service, Chat, or Email support. Aside from my corporate experience, I’ve also helped in growing 3 startup Call Centers from scratch until they grew to 40 headcounts supporting Customer Service and Appointment Setting from hiring, training, scheduling, creating processes and giving support in production and coaching. I’ve also worked as a Project Manager of a COO where I handled multiple projects in a Virtual setting (Work from Home). I managed and hired developers, VAs and other resources to help out with my Client's business. I also helped in growing a solar startup company and managed appointment setters as the Call Center Director. Additional Skills: Project Management, Email Management, inbound/outbound calls, process creation, and management for startup and ongoing business, schedule/time management, advanced data entry, ticket creation using multiple tools, Job posting, Job Application/Hiring Management (process, interview, recommendation, and hiring), Basic WordPress Management, Management of Solar Appointment Setters. Solar startup. Tools Used: MS Dynamics CRM, ClickUp, Todoist, Asana, Trello, Autotask, Microsoft Office 365 (including Planner, Outlook, Word, Excel, Powerpoint, OneNote, Teams, OneDrive, Sharepoint), Google Suite, Slack, Shopify, Gorgias, LiveAgent, Zendesk, TextExpander, Activtrak, GoHighLevel, Vici Dialer.
Leadership Development
Data ScrapingAppointment SettingVICIDIALClickUpData MiningCross Functional Team LeadershipAgile CRMBusiness OperationsProject ManagementCustomer ServiceLeadership SkillsCall Center ManagementZendeskBPO Call Center - $7 hourly
- 5.0/5
- (2 jobs)
Team Lead / Performance Manager in HealthyBos (Healthcare) Coach and Team Lead in Virtudesk (Real Estate) Freelance VA for Online and Lead Generation in TESTIM Inc. Freelance VA for Online Chat with Pre written Scripts and Data entry in EL CAPITAL FBC Asia Pacific - Team Lead 10 years BPO experience Sales , CSR and Technical support background Coaching and Training Development for representative Sales approach methodology Skills Development Behavior and character Building Coaching Style
Leadership Development
Administrative SupportHardware TroubleshootingSales PromotionCustomer ServiceCross Functional Team LeadershipSales ManagementVocal CoachingEmail CommunicationLead GenerationData EntryCommunications - $9 hourly
- 0.0/5
- (0 jobs)
Highly organized and proactive Executive Assistant with a strong track record of supporting executives, managing administrative tasks, and ensuring seamless day-to-day operations. I specialize in calendar and email management, travel arrangements, task coordination, and research, helping busy professionals stay focused on what matters most. ⭐ Here’s what I can do for you: ✅ Calendar & Email Management – Scheduling meetings, prioritizing emails, and keeping your inbox organized. ✅ Task & Project Management – Using tools like Asana, ClickUp, etc to keep your projects on track. ✅ Travel Arrangements – Booking flights, hotels, and creating detailed itineraries. ✅ Research & Data Management – Market research, competitor analysis, and data organization. ✅ Client & Team Communication – Managing correspondence, coordinating meetings, and maintaining strong relationships. 💡 Why hire me? ✔️ Proven experience working with executives, startups, and entrepreneurs. ✔️ Tech-savvy & proficient in Google Workspace, Microsoft Office, Slack, Zoom, and CRMs like GoHighLevel. ✔️ Strong attention to detail, discretion, and ability to work independently. Let’s discuss how I can support you and your business. Send me a message, and let’s get started! 🚀
Leadership Development
Leadership CoachingLeadership TrainingLeadership SkillsTraining PresentationTraining PlanStaff DevelopmentContinuing Professional DevelopmentTravelExecutive CoachingManagement SkillsCoachingProfessional ToneTravel & HospitalityLife Coaching - $7 hourly
- 5.0/5
- (1 job)
OBJECTIVES: To be a part of an organization that will provide me growth in my chosen career as well as develop my collective well being. Likewise, I will also help the company achieve its mission through my hard work and dedication as an employee.
Leadership Development
BPO Call CenterHospitality & TourismLeadership TrainingProduct DevelopmentHospitalityCall Center ManagementTravel & Hospitality - $4 hourly
- 0.0/5
- (1 job)
I'm Wendy. A medical virtual assistant and medical professional that aims to aid clients in understanding their medical records and ensuring optimum service is provided. No matter the case or condition, my goal will always be to uphold client confidentiality and make things easier for client and patient. My skills - Knowledgeable in the medical field - Effective communication skills since we deal with a diverse range of people - Team player - Organization skills in regards to deadlines, meetings, and setting appointments - Able to adapt between tasks - Computer skills (typing, Word, Excel, PowerPoint) - Attention to detail - Reliable - Data entry skills - Transcription skills (notes, calls, voice notes) - Patient Care - the most important of all. Managing medical records and upholding patient confidentiality at all times
Leadership Development
Leadership SkillsMedical TranslationMedical EditingEditing & ProofreadingMedical Records ResearchRecords ManagementProject ManagementMedical DeviceMedical TerminologyMedical WritingMedical ReportMedical RecordsMicrosoft ProjectVirtual Assistance - $8 hourly
- 0.0/5
- (1 job)
Action speaks priority. Perspective drives performance. - Teamwork. - Leadership. - Expert in Microsoft applications - Conflict management. - Negotiation. - Strategic thinking and planning - Project management. - Time management - 5 Team Leader experience - 2 years experience as a Senior Team Leader - 2 years experience as Operations/Business Manager Being a management student, gave me idea on how to manage people, performance and company financials. Working in a this industry provided me a vast experience coaching and develop people, detailed understanding of campaign's financial stability, data analysis and most especially how to make a team work together. Being resilient on every diverse situation helped me become effective and strong leader which results to meeting to all client expectations. I am a result driven , compassionate and thoughtful leader. These qualities helped me become effective and successful to my role. 1. Strategic thinking and planning. - Implement campaign's vision and goal. Determine steps on how to solve any conflict or problem that may arise, improve processes and deliver something new. 2. Project Management. - application of processes, methods, skills, knowledge and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters. 3. Leadership - motivating a group of people to act toward achieving a common goal. Directing workers and colleagues with a strategy to meet the company's needs. Please feel free to contact me, It will be an honor to assist you! Cheers, Roxie Lumayno
Leadership Development
Customer ServiceManagerial FinanceCommunication SkillsAdministrative SupportCareer CoachingStaffing NeedsData EntryData AnalysisSchedulingPerformance ManagementMicrosoft OfficeBusiness Planning & Strategy - $8 hourly
- 0.0/5
- (0 jobs)
As a Quality Assurance professional in BPO, I bring a unique blend of skills and experiences that make me a reliable and innovative partner for your projects. With a solid track record of prioritizing tasks, excellent communication, and exceptional organizational abilities, I ensure that every detail is meticulously handled, leading to flawless execution and high-quality results. Skills and Attributes - **Prioritization & Planning:** My adeptness at prioritizing and planning allows me to manage multiple projects efficiently, ensuring deadlines are met without compromising quality. - **Effective Communication:** Clear and concise communication is my forte, facilitating smooth collaboration and understanding across teams. - **Honesty & Reliability:** Trust and dependability are at the core of my work ethic, ensuring clients can count on me to deliver as promised. - **Adaptability & Flexibility:** I thrive in dynamic environments, quickly adapting to new challenges and finding creative solutions. - **Time Management & Organization:** My exceptional organizational skills and time management techniques enable me to handle complex tasks efficiently. - **Resourcefulness:** I leverage available resources effectively to overcome obstacles and achieve project goals. - **Proactivity:** I take initiative to anticipate issues and address them proactively, ensuring smooth project progression. - **Collaboration & Teamwork:** I excel in collaborative environments, working seamlessly with others to achieve common objectives. - **Self-Confidence:** My confidence in my abilities allows me to take on challenging tasks and succeed. - **Innovation:** I constantly seek out new methods and improvements, bringing fresh perspectives to quality assurance processes. - **Focused & Detail-Oriented:** I maintain unwavering focus on tasks, paying close attention to detail to ensure nothing is overlooked. - **Persistence & Pressure Management:** I handle pressure with ease and maintain persistence to see projects through to completion. - **Creative Problem Solving & Negotiation:** I am adept at solving complex problems creatively and negotiating effectively to achieve the best outcomes. - **Broad Knowledge Base:** My wide breadth of interests and knowledge enhances my ability to understand and address diverse project needs. Experience With 9 years of experience in Quality Assurance, I have honed my skills in various accounts for BPO(Financial, Healthcare, Insurance, Pest Control and etc), ensuring customer experience and services meet the highest standards. My proactive approach and ability to adapt to different environments have consistently resulted in successful project completions and satisfied clients. Let’s Connect If you are looking for a dedicated, resourceful, and detail-oriented Quality Assurance professional who can deliver high-quality results under pressure, let's discuss how I can contribute to your team's success.
Leadership Development
Customer ExperienceProject DeliveryMaintenance ManagementProcess DevelopmentPresentationsQuality AuditQuality AssuranceAnalytics & Tracking SetupTeam ManagementLeadership CoachingData AnalysisAnalyticsCustomer Service AnalyticsExcel Formula - $13 hourly
- 0.0/5
- (0 jobs)
Performance driven , competitive and works with integrity. Certified Achieve trained for Leadership and development Coaching 101 certified Strong leadership and decision making Critical thinking and Effective communicator Data base management Data mining Mobile development Communicate and collaborate with the Chief Operating Officer to improve performance and processes & SOP creation Performance read out and deep dive analysis
Leadership Development
Interpersonal SkillsSurePeople PerformanceLeadership CoachingPerformance ManagementPerformance MeasurementPeople Management - $10 hourly
- 0.0/5
- (0 jobs)
I am a seasoned Senior Operations Manager with a strong background in the dynamic world of Business Process Outsourcing (BPO). My career has been dedicated to ensuring operational excellence, compliance, and top-tier customer service within the financial services industry. With more than 15 years of experience working on-site and virtual, I have developed a deep understanding of the intricacies of managing financial technology, sales and telcos accounts, and optimizing operations for success. My expertise lies in team leadership, process improvement, compliance, and client relations. As a Senior Operations Manager, my key responsibilities are: 1.) Account Management: Manage all aspects of the financial technology account's operations, including transaction processing, account maintenance, and related customer service. 2.) Team Leadership: Lead and mentor a team of operations professionals, ensuring they are motivated, well-trained, and capable of meeting performance goals. 3.) Process Optimization: Continuously identify and implement process improvements to enhance efficiency and reduce operational costs. 4.) Compliance: Ensure that all operations are conducted in full compliance with industry regulations and internal policies. 5.) Quality Assurance: Implement and monitor quality assurance processes to maintain high-quality service delivery. 6.) Performance Metrics: Establish and track key performance indicators (KPIs) to assess the success of the banking account operations. 7.) Client Relations: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. 8.) Data Security: Maintain the highest standards of data security and confidentiality to protect sensitive customer information. 9.) Reporting: Prepare regular reports on account performance, presenting data and insights to management.
Leadership Development
Coaching SessionOperational PlanningTime ManagementClient ManagementGoogle WorkspaceLeadership CoachingBusiness OperationsData AnalysisProject ManagementMicrosoft OfficeTeam Management Want to browse more freelancers?
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