Hire the best Leadership Development Specialists in Mandaluyong City, PH
Check out Leadership Development Specialists in Mandaluyong City, PH with the skills you need for your next job.
- $8 hourly
- 5.0/5
- (3 jobs)
- Strong accomplished experience in auto collision estimation - Thorough knowledge of all aspects of repairs for damaged body parts and bodies of vehicles -Inspecting vehicles and preparing estimates using an automated system. - Ability to prepare all damage reports in an accurate and efficient manner - Ability to negotiate an agreed price on every job prior to processing the job - Reviewed and evaluated customer reported damages. - Gathered information from customers for appraisal completion. - Reviewed, explained, and negotiated completed damage estimates with customers and shops. - Prepared damage repair estimates by comparing and evaluating different repair methodologies. - Reviewed and re-inspected shop estimates, Provided superior customer service.Leadership Development
Team Building - $8 hourly
- 0.0/5
- (0 jobs)
Experienced Yellow belt Technical Support Specialist with 9 years of expertise in troubleshooting hardware, software, telecommunications, networking, and supply chain systems. Proven success in roles such as product trainer, team leader, quality assurance, and real-time analyst. Recognized with multiple promotions for outstanding performance, consistently earning high ratings from US clients. Actively contributed to process improvement projects, enhancing operational efficiency and customer satisfaction. Team Player. Accountable Person. Adaptive and Flexible Has Strong Work Ethic. Strong Communication Skills. High Productivity. Positive Attitude. Continuous Learning and Improvement. Effective Time Management. [Training and Certifications] Customer Service Mastery: Delight Every Customer. Leadership Foundations. Lean Six Sigma Foundations. Project Management Foundations: Integration. CSCMP Supply Chain Foundations: Manufacturing and Service Operations Professional Certificate. International Logistics. Key Account Management. Learning Industrial Automation Excel: Value Stream Mapping Corporate Finance Foundations. Accounting Foundations. Process Improvement Foundations. Customer Success Management Fundamentals. Foundations of Performance Management. Strategic Planning Foundations. Time Management Fundamentals. I am very much confident of our succession together as I am punctual and creative. I look forward to hearing from you soon. Thank you.Leadership Development
Community Goals & KPIsSalesforce LightningCRM SoftwareOracle DatabaseAutomationEnd User Technical SupportCustomer ServiceProject Management SupportSupply Chain & LogisticsOrder ProcessingDropshippingData Entry - $8 hourly
- 0.0/5
- (1 job)
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers Profession Relevant Skills: Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone. Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service. Proficient understanding of Microsoft Word, Excel, Google Drive and Google Docs. Knowledgeable of common office electronics and tech support. Passionate about promoting lasting customer satisfaction. Can utilize upselling prowess to sell additional products to customers or clients after providing assistance. Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions. Able to thrive and meet company standards in a busy call center environment both alone and in a team setting. Successful at satisfying different types of customers with creative and knowledgeable solutions. Core Qualifications: Data entry and maintenance Credit card applications Customer account management Complaint resolution MS Office and CRM Multiline phone etiquette Communication Attention to detailLeadership Development
Leadership SkillsLeadership CoachingPhone CommunicationTechnical SupportCustomer Service - $15 hourly
- 0.0/5
- (0 jobs)
Advanced Computer Skills Advanced Data Entry skills Critical thinking Work without supervision Leadership and management skills Travel Consultant Amadeus and Galileo User LOGISTICS: Cargowise certified Others: Microsoft Office, Preparing reports, Creating presentation, Call Handling, Email SupportLeadership Development
TrainingAmadeus CRSLeadership SkillsQuality AssuranceMicrosoft PowerPointMicrosoft Excel - $7 hourly
- 0.0/5
- (0 jobs)
Hello! I am a dedicated and highly skilled Digital Support Ninja with over 10 years of experience in providing top-notch technical support, quality analysis, and customer service. My mission is to ensure that customers have a seamless and positive experience by leveraging my extensive technical knowledge and exceptional problem-solving skills. What I Offer: Technical Support: Proficient in diagnosing and resolving a wide range of technical issues across various platforms and devices. Skilled in troubleshooting software, hardware, network, and application-related problems. Quality Analysis: Adept at conducting thorough quality checks to ensure service excellence and consistency. Experienced in developing and implementing quality assurance protocols. Customer Service: Strong ability to manage customer inquiries, provide solutions, and ensure customer satisfaction. Expertise in handling escalations and delivering high-quality support in fast-paced environments. Digital Tools Proficiency: Expertise in using support tools like Zendesk, Freshdesk, Jira, Slack, and other CRM and ticketing systems. Communication: Excellent verbal and written communication skills, ensuring clear and effective interactions with clients and team members. Key Skills: Technical Troubleshooting Quality Assurance Customer Relationship Management Software and Hardware Support Network Diagnostics Help Desk Management CRM Systems (Zendesk, Freshdesk, Salesforce) Remote Support Tools (TeamViewer, AnyDesk) Ticketing Systems Data Analysis and Reporting Process Improvement Training and Mentoring Experience Highlights: Technical Support Specialist at [Previous Company Name] Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Resolved product issues and shared timely updates with customers. Developed a comprehensive FAQ and troubleshooting guide, reducing ticket volume by 20%. Quality Analyst at Visaya Knowledge Process Outsourcing Conducted regular quality checks on customer service interactions to ensure adherence to company standards. Implemented quality improvement strategies that increased customer satisfaction scores by 15%. Trained new hires on quality standards and best practices, enhancing overall team performance. Customer Service Representative at [Previous Company Name] Managed high-volume inbound customer calls, addressing queries and resolving issues promptly. Consistently achieved high customer satisfaction ratings and exceeded performance targets. Streamlined the customer feedback process, leading to actionable insights and service improvements. Why Choose Me? With a proven track record of delivering exceptional technical support and customer service, I am committed to providing solutions that not only meet but exceed expectations. My analytical mindset, coupled with a passion for helping others, ensures that I can handle any challenge that comes my way. Let’s work together to achieve your business goals and enhance your customer experience! Availability: I am available [mention your availability, e.g., full-time, part-time, project-based] and look forward to collaborating on exciting projects. Feel free to reach out to discuss how I can contribute to your team.Leadership Development
Lead GenerationSales ManagementFinancial ManagementBusiness OperationsBusiness ManagementAdministrative SupportCanvaLeadership SkillsMicrosoft ExcelOutbound SalesTechnical SupportCustomer CareSports CoachingQuality Assurance - $9 hourly
- 0.0/5
- (1 job)
I was an experienced business and customer service analyst with a verifiable tract record of resolving complex issues quickly and winning customer loyalty. I’ve been in the BPO industry for 18 years and in that range of time I have been assisting clients, by customer phasing one on each call until I had a leadership role. Given the previous experiences, from taking calls, I was able to do tasks of an SME (TC),I take escalations, Prod trainer, Coach and QA, then, a Team Lead or an assistant manager. I handled front office (voice team) and back office ( non-voice) in all channels of communication. I have a lot in store in handling the floor. Customer Service is my life in almost 2 decades of life in the BPO world and I am open to put that CSR role again even taking escalations. Hope to hear from you soon.Leadership Development
Customer ExperienceCustomer ServiceCustomer SupportCross Functional Team LeadershipLeadership TrainingLeadership SkillsLeadership CoachingSalesSales CallDebt CollectionData CollectionBusiness AnalysisCustomer Service TrainingCustomer Service Analytics - $10 hourly
- 0.0/5
- (0 jobs)
In my role as a Unit Manager in the insurance industry, I faced a significant challenge when tasked with increasing revenue in a highly competitive market. To address this, I spearheaded a strategic initiative to revamp our sales approach. I implemented targeted training programs for the sales team, focusing on refining their client engagement and communication skills. Additionally, I introduced performance metrics to track individual and team progress. To overcome resistance to change, I fostered a culture of collaboration and continuous improvement. I engaged team members in the decision-making process, encouraging them to provide insights and feedback. This not only boosted morale but also resulted in the identification of innovative ideas that positively impacted our sales strategy. In my role as a Training Assistant at Kabalikat para sa Maunlad na Buhay, Inc., I encountered the challenge of making training programs more accessible to a diverse audience. Embracing this challenge, I initiated the implementation of e-learning initiatives, enabling remote participation and accommodating different learning styles. This not only broadened our reach but also enhanced the overall effectiveness of our training programs. Throughout both experiences, my ability to analyze challenges, develop strategic solutions, and effectively communicate changes to the team played a crucial role in overcoming obstacles. These experiences have strengthened my resilience and adaptability, qualities I believe are valuable in addressing challenges in any professional setting.Leadership Development
Performance ManagementLeadership Training - $4 hourly
- 0.0/5
- (0 jobs)
I'm a Supervisor in a BPO company and worked as customer service representative for more than 8yrs. I'm eager to learn and explore different roles/tasks requirement and would love to be part of the business' success. I have an experience handling both voice and non-voice LOBs (chat and email). Basic tasks were data gathering of KPI scores, direct reporting to US based clients and coaching/developing teams of 15-19 agents.Leadership Development
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