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Hire the best Leadership Training Freelancers in Quezon City, PH

Check out Leadership Training Freelancers in Quezon City, PH with the skills you need for your next job.
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  • $30 hourly
    • 4.8/5
    • (8 jobs)
    Experienced Sales, Technical, and Customer Care Lead Trainer. Training professional who leads by example in execution, effort, task accomplishment, and goal attainment. Certified in adult learning and professional curriculum development and delivery. With demonstrated and recognized abilities in the design and delivery of programs for learning & competency building, talent management and leadership development; and leading successful change management initiatives. Major strengths include communication, facilitation, coaching, stakeholder collaboration, and business partnering. A people-oriented professional with a strong work ethic and passion for results. Strong background in HR disciplines of managing employees. Firmly believe in concurrent professional and personal growth and value for ongoing people development recommendations and feedback. • Successfully managed a project-based program of the largest U.S.-based telecommunication company, which resulted to less churn rate and higher customer satisfaction. • Produced web-based training courses, LMS curriculum setup, videos, photos, and technically written documents. • Created eLearning modules to promote adult learning, including converting existing instructor-led curriculum into an online format. • Developed a schedule to assess hiring needs. • Conducted employee surveys and interviews. • Conceptualized training materials based on data and research. • Communicated training needs and online resources to shareholders. • Received multiple Top Trainer Award for exceeding the goal for New Hire Proficiency and Retention. • Trained groups of up to 22 new hires at a time, focusing on sales techniques, service, customer loyalty development, and technical assistance for the biggest telecommunication company worldwide. • Implemented 30/60/90 day follow up for all instructor-led training. Established quick hit training that is focused on opportunity trends that our quality team discovers. • Streamlined Customer Service New Hire training curriculum to maximize training impact; thereby reducing in-classroom time from 8 weeks to 5 weeks, which proved a better information retention rate and better audit scores during probationary period. • Created extensive coaching and development documentation on individual students outlining specific strengths and opportunities. • Communicated with clients, several managers, and employees daily, simultaneously addressing multiple needs. • Created soft skill presentations which helped increase the call center customer service survey score from 80%-85% in a two month period.
    Featured Skill Leadership Training
    Qualitative Research
    Multimedia Instruction
    Hospitality
    Property Management
    Customer Service
    Management Skills
    Training Needs Analysis
    Training Design
    Training Plan
    Training & Development
    Training
    Shopify
    Training Materials
    Magento
    Zendesk
  • $40 hourly
    • 4.9/5
    • (39 jobs)
    Need to build a course and instructional materials? I can you help you build your best training. ✅ 15+ Years in training, consulting, and instructional design ✅Trusted by Fortune 500s, non-profits, & industry thought leaders ✅ Upwork's top 3% best: Top-Rated Plus on Upwork (100% Job Success) 📌 What I Offer: ✔ eLearning Development (Articulate Storyline, Rise, iSpring, Captivate) ✔ Online Course Creation (Video-based courses, Microlearning, Gamification) ✔ Curriculum Development & Instructional Strategy ✔ LMS Implementation (Learndash, Kajabi, Thinktific, Axcelerate, Employment Hero) ✔ Instructor-Led Training (ILT/VILT) & Facilitation Guides ✔ Training Needs Assessment (TNA) ✔Learning Experience Design (LXD) 💡 Why Work With Me? I specialize in experiential learning and task-based methodology, ensuring that training is not just informative—but practical, engaging, and impactful. My D.E.M. Method (Digestible, Engaging, Memorable) helps organizations build training that sticks. 🚀 Notable Clients & Projects: 🔹 Global Companies: Facebook, Canva Design School, HSBC, ANZ, Barclaycard, Capital One, IHG Hotels, Marriott, Macquarie, BUPLAS 🔹 International Organizations: International Labor Organization, USAID, Alabama Talent Triad 🔹 Top Edupreneurs: Kerry Barrett (Emmy-winning journalist) Daniellock.com (Change Management Expert) Katrina Macdermid (Award-winning Author) Sneha Lundia (Forbes Business Council) Michael Werle (Former AITD National President) Kenyatta Young (Purpose Speaker) Emily Liou (Linkedin Top 10 Voice in Career Development) 🔹 Philippine Enterprises: Hi-Precision Diagnostics, Cebuana Lhuillier, Ateneo de Manila University, Manila International Airport Authority, Bagosphere, Connected Women, Philippine Society for Talent Development (PSTD) 📩 Let’s build training that works. Send me a message to discuss your project!
    Featured Skill Leadership Training
    Coaching
    Training & Development
    Graphic Design
    Soft Skills Training
    Content Writing
    Project Management
    Kajabi
    Learning Management System
    Curriculum Design
    Training Materials
    Elearning Design
    Canva
    Online Instruction
    Employee Onboarding
  • $8 hourly
    • 4.9/5
    • (9 jobs)
    I've been in the BPO industry for almost 10years, 6mos as an agent and 9yrs plus as a Team Leader or part of the management team.
    Featured Skill Leadership Training
    Real Estate
    Customer Service
    Cold Calling
    Customer Retention
    Business Coaching
    Employee Training
    Customer Support
  • $20 hourly
    • 4.0/5
    • (6 jobs)
    I'm happily married and I have a 10-year old princess and a 4-year old monster. My interest includes basketball, dogs, remote-controlled cars and collecting sneakers and watches. I reside in Saskatoon, Saskatchewan, Canada and is currently a Jr Operations Training Lead in one of the cannabis dispensaries here. I also worked in a BPO as a Team Manager and a Process Trainer for a massive global tech company back in the Philippines. I was certified in Singapore by our client to facilitate new-hire and leadership trainings for our company. I ran modules for round-table discussions to enhance the skills and knowledge for the whole line of business. I trained 22 classes/waves for our account which had 18-20 heads per batch. I also handled my own team and watched over their metrics to make sure they deliver optimum performance. I did frequent coaching with my team; performance, weekly, upskill, sat and non-sat reviews.
    Featured Skill Leadership Training
    Customer Support
    Customer Service
    Employee Training
    Email Support
    Online Chat Support
    Training & Development
  • $10 hourly
    • 3.2/5
    • (7 jobs)
    I am a Customer Service Representative for 8 years assisting ambulance service/billing and healthcare insurance concerns. I am consistently meeting the client targets. I am a fast learner , flexible ,adaptive and able to accept changes. I was a team leader in healthcare account and escalation lead , manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. I am willing to learn what other client may offer. I can render OT if needed and give all my time and effort in completing the Task. List of Expertise : - Managing and Leading people -Inbound and Outbound calls -Admin/Virtual Assistant -Multitasking -Superior Com Skills -Providing Customer Satisfaction -Ambulance Services Customer's Complain and Healthcare Insurance Concern ( Eligibility , Benefits , Claims and Appeals) -Time Management -Taking Supervisor calls -Computer Skills ( Microsoft Powerpoint,Excel,Word etc,) -deep dive analysis Tools: -Microsoft Excel,Powerpoint,Word etc -Zendesk -Zoom -$kype -Google sheet -Google docs -Sendlane -Manychat
    Featured Skill Leadership Training
    Administrative Support
    Customer Support
    Leadership Development
    Customer Service
    Customer Satisfaction
    Management Skills
    Customer Service Analytics
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    EXPERIENCE CONVERGYS (September 9, 2015—January 6, 2018) • Was a Technical support representative for 8 months and was pulled out as a floorwalker for 3 months and got promoted as an SME/Technical coach for the rest of the stay with the company with Microsoft Answer Desk. CONVERGYS (May 28, 2018—April 20, 2019) • Was a Technical support representative with AT&T U- verse for 3 months and had been transferred to AT&T Mobility Sales and Billing support for the rest of the stay with the company. 24/7 INTOUCH (October 6, 2019—February 1, 2020) • Was a Customer Care representative with Calphalon kitchenware. TELETECH NOVALICHES (February 6, 2020—March 14, 2021) • Was a customer service representative with billing and Sales department for Verizon Wireless. ACQUIRE (March 15, 2021—August 11, 2023) • An email representative in Roblox. Specialized in handling concerns regarding hacked accounts, moderating accounts, resetting passwords and login issues. I'm currently a V.A in a Property management in AirBNB from September 2023 to Present
    Featured Skill Leadership Training
    Zendesk
    Slack
    Booking Services
    Collections Framework
    Financial Management
    Back-End Development
    Operating System
    Content Moderation
    Sales Management
    Technical Support
    Customer Service
    Management Skills
    Business Management
    Property Management
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Operations Management | Project Management | Business Management | Customer Services Over 5 years of experience in outsourcing industry providing administrative support to team members and interfacing with Operations and clients. I posses strong multi tasking skills with ability tp simultaneously manage several deliverables, tasks and projects. Excellent communication and analytical skills contributing process improvement for clients, customers, company and the team. Tech savvy and efficiency focused.
    Featured Skill Leadership Training
    Business Operations
    Customer Service
    Customer Care
    Data Analysis
    Leadership Development
    Leadership Skills
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    14 years of proven expertise in project management in customer service and publishing 18 years BPO experience, from agent to project manager 6 projects won, implemented and still ongoing From teacher to BPO professional to language editor - when given opportunity, I learn new tasks and master them: Operations management, Customer service, Process improvement analysis and initiatives with Green Belt Six Sigma Training, Corporate training, Content writing.
    Featured Skill Leadership Training
    Customer Service
    Communications
    Training Presentation
    Project Management
    Project Analysis
    Proposal Writing
    Language Instruction
    Management Skills
    People Management
    English
    Project Plans
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    CAREER OBJECTIVE To achieve a challenging and responsible career in an organization where I can share and enrich my knowledge and skills for the growth of organization as well as individual.
    Featured Skill Leadership Training
    Digital Advertising
    Jewelry Design
    Computer Graphics
    PowerPoint Presentation
    Sales Leadership
    Leadership Skills
    Social Media Advertising
    Technical Support
    Customer Service
    Video Editing
    Photo Editing
    Fashion Design
    Graphic Design
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Hey there! I’m Teacher Bea and I advocate for holistic development, meaningful learning, and social transformation. I am currently a part-time Playgroup Teacher and tutorial teacher at Leap and Learn MNL. As a student and a teacher, I have experience creating fun and interactive educational worksheets and instructional materials through Canva and Figma. As a dedicated educator, I go above and beyond for my students because I firmly believe no child should be left behind. Every child deserves the opportunity to reach their full potential by creating an inclusive and supportive environment where they can thrive.
    Featured Skill Leadership Training
    Management Skills
    Facilitation
    Teaching
    Education Presentation
    Multitasking
    Project Management
    Google Workspace
    Leadership Skills
    Special Education
    Tutoring
    Interpersonal Skills
    Crochet
    Microsoft Office
    Education
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    Recognized for executing effective sales strategies that consistently result in significant revenue growth across both local and international markets. Expertise in coaching, mentoring, and developing sales teams through innovative training programs, enhancing individual and team performance. Proven ability to foster a collaborative work environment that empowers team members to excel and exceed organizational goals. Key Highlights: Multiple awards for top sales performance in diverse markets. Expertise in leading sales teams, driving market expansion, and increasing client retention. Proficient in Salesforce, leveraging CRM tools to streamline processes, optimize sales pipelines, and enhance customer relationships. Committed to continuous improvement and delivering results that exceed expectations.
    Featured Skill Leadership Training
    International Sales
    Training & Development
    Selling
    Strategy
    Sales Development
    Sales
    Outbound Sales
    Coaching
    Leadership Skills
    Customer Retention Strategy
    Customer Retention
    Customer Service
    Microsoft Office
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