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Hire the best Live Chat Operators in Bacolod, PH

Check out Live Chat Operators in Bacolod, PH with the skills you need for your next job.
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4.7/5
based on 213,491 client reviews
  • $8 hourly
    • 4.9/5
    • (41 jobs)
    I am Kathryn Rady Rose Garin Claur, a Bachelor of Science in Nursing graduate. My previous working experience as a Customer and Technical Support Expert, Design and Brand consultation, General Virtual Assistant, Email and Live chat Support, Marketing Assistant, Shopify, Instagram Specialist and Social Media Expert together with all the training and experiences helped me to have enough comprehension and skills in handling future jobs. I have good communication skills that enable me to build rapport to everyone at work. I am willing to be trained and completely utilize knowledge, experience and skills for the growth of the company. I am a kind of employee who easily gain professional, intellectual and personal advancement through a favorable working and learning environment. I can utilize my skills to its fullest extent. Most especially I can work under pressure and I can work any time of the day. I'm an expert with platforms like: - AliExpress - Oberlo - Zendesk - Freshdesk - Magento - LiveAgent - Shopify - Social media websites - Slack - Airbnb - Booking.com - Expedia I believe I can carry out whatever challenges my future career would entail. I work passionately and with dedication. I always see to it that I finish everything at work before the end of the shift. You can expect an efficient and effective staff in me. You can review my work history in upwork. I have a good working experience with all of the clients that I worked with.
    Featured Skill Live Chat Operator
    Canva
    Online Chat Support
    Content Creation
    Technical Support
    Customer Service
    Social Media Engagement
    Lead Generation
    Social Media Management
    Account Management
    Customer Support
    General Office Skills
    Social Media Design
    File Maintenance
    Social Media Advertising
    Instagram
  • $12 hourly
    • 5.0/5
    • (36 jobs)
    Versatile and confident Customer Service Expert, Technical Support Associate, Chat Support, Email Support, Phone Support, Sales Representative, Virtual Assistant, and Telemarketer, with 8 years of experience in chaotic call center environments. Collaborative member of the dedicated and revenue-driven team with tenacity and a consumer-oriented approach to supporting long-and-short-term sales goals. Emotionally resilient and sympathetic company representative with enduring professionalism despite high-pressure circumstances. I am a graduate of Bachelor of Science in Electronics and Communications Engineering. Being reliable, honest, hardworking, focus and productive are always the traits that I show to my clients. I have been working with different companies for a while as a home based Customer Service Representative, Phone Support, Chat Support, Email Support, Sales Representative, Data Entry Specialist, Web Researcher, Technical Support and Internet Marketer. Products that I have supported include Cable TV services, Pharmaceutical products, IT advising company, Broadband Internet Connection, Security Alarm Systems, Mobile Phones, Security Software, Networking Hardware, Operating Systems (Windows and MAC), Email Clients and a lot more. I also have more than four years of experience with different BPO companies. Those prestigious companies that I worked with were Teletech Customer Care, Convergys Philippines Corp., and Panasiatic Solutions. I have been assigned with different tasks such as troubleshooting the Internet, mobile phones, computer desktops and laptops, software, hardware, emails etc. I also have assisted customers with their account information, bills and payments. My typing speed is also excellent reaching 65 WPM with proper software knowledge. I am capable of multitasking and can handle many administrative responsibilities. I can handle wide varieties of work because I have already reached the supervisory level twice. This is what I can offer your company and prove my efficiency just as I proved in my previous work places. I can communicate well with clients. My time management skills and the capability to do a number of works make me an ideal candidate for a job post.
    Featured Skill Live Chat Operator
    Customer Support
    Lead Generation
    Email Communication
    Data Entry
    Technical Support
    Customer Service
    Phone Support
    Zendesk
    Online Chat Support
    Email Support
  • $7 hourly
    • 5.0/5
    • (20 jobs)
    Over the course of my career, I've taken on diverse roles, including administrative responsibilities for a lead generation/sales team, social media management with a focus on content creation, data entry tasks, data transfer, web research, email response handling, recruitment, team management, agent monitoring with coaching responsibilities, and generating reports for immediate supervisors. Additionally, I possess basic to intermediate skills in graphic design and video editing. With extensive experience in the BPO industry, I've served as a Customer Service Representative, Technical Support Specialist, Quality Control Analyst, Floor Support, and Trainer. My portfolio also includes blog editing, article proofreading, and rewriting for various clients on Upwork. Drawing on my extensive background in providing support across all levels of a department and collaborating directly with external vendors, I excel at taking direction and efficiently managing substantial workloads. I have a proven ability to complete projects with minimal supervision. WHY WOULD YOU HIRE ME? I am always open to new challenges, a problem solver, and a quick passionate learner, and love helping out while learning.
    Featured Skill Live Chat Operator
    SEO Keyword Research
    Shopify Dropshipping
    Ecommerce Support
    Facebook Ads Manager
    Canva
    Online Chat Support
    Email Support
    Content Creation
    Graphic Design
    Customer Service
    Administrative Support
    Technical Support
    Video Editing
    Social Media Content Creation
    Data Entry
  • $12 hourly
    • 4.4/5
    • (11 jobs)
    Work Experience Custom Gold Grillz August 2021 - present ● Customer Care Charmed Aroma (Upwork) December 2020 ● Customer Experience Team Member Lawnstarter (Upwork) March 2018 – October 2018 ● Operations Support Representative Maverick by Logan Paul (Upwork) September 2017- January 2018 ● Customer Service Havaianas USA (Upwork) February 2016 - September 2017 ● Customer Service Representative for wholesale division Checkmate (Upwork) June 2014 – February 2016 ● Hotel Customer Service Agent Teletech – Bacolod July 2009 – March 2014 ● Product Trainer November 2011-March 2014 ● Senior Associate Level 2- Escalations January 2011 – November 2011 ● Technical Support Representative July 2009 – January 2011 Convergys – Bacolod June 2008 – November 2008 ● Technical Support Representative Teleperformance – Bacolod October 2006 – November 2007 ● Customer Support Representative SKILLS AND QUALIFICATIONS *Communication - writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, provides feedback, gathers appropriate information, confidently speaks in public. * Interpersonal Skills - works well with others, supportive, motivates others, cooperates, represents others, understands feelings, self-confident, accepts responsibility. * Management Skills- leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge. * Computer Skills- Knowledgeable and able to use computers and related technology efficiently, with a range of skills covering levels from elementary use to programming. *Customer Focus - Respecting internal and external customers, listening to their requests and understanding their needs. *Respect - Consistently treat every individual with dignity and respect. Foster open and honest communications, listen, and understand other perspectives. *Integrity - Guided by what is ethical and right and fulfill our commitments as responsible public stewards. *Personal Responsibility- Personally accountable to customers and clients for the highest standards of behavior, including honesty and fairness in all aspects of our work. Additional Skills: -Proper phone etiquette; -Ability to speak and write clearly and accurately; -Demonstrated proficiency in typing and grammar; -Knowledge of relevant software computer applications and equipment; -Knowledge of customer service principles and practices; -Effective listening skills; -Willingness to cooperate with others and work to the greater good; -Multi-tasking capabilities; -Customer Service - Product Knowledge - Quality Focus - Problem Solving - Market Knowledge - Documentation Skills - Listening - Phone Skills - Resolving Conflict - Analyzing Information I am an enthusiastic and reliable individual with over 10 years of providing professional, efficient, and high-quality services to individual and group businesses. I am based in the Philippines and looking for a long-term relationship with my employer. I am skilled in communicating with clients, sellers, managing system, and people. I have a solid background in Google Drive-- spreadsheets to be exact, Shopify, Zendesk, eBay, Aliexpress, Oberlo, Facebook Page Management, Social Media Management, Order Management, People Management, Aftership, Dropify, Product Research, and Project Management Apps like Asana. I have over ten years worth of American and Australian customer service experience. I am a cultural, communications and product trainer for a BPO company based in the Philippines. I served as a technical support representative since July 2009 - November 2011, I was active eight hours a day for documenting client trouble tickets and requests on a per call basis. I have provided new hire training, cross-skills and up-skills for cable, DSL and wireless internet. I access Microsoft Word, Excel and Powerpoint every day for my presentations and daily reports. I have a good tech background and have great command over the English language. I've done English hosting for art and private events since 2011 and have more than 200 shows under my belt. I deal with people from various walks of life on a daily basis as my job requires it, from talking to CEO's, managers, support groups and facility departments. I believe that interpersonal, people and social skills are highly needed to communicate effectively. I have regularly dealt with irate consumers when I was a customer service representative and I always made it my personal goal to reverse the negative outlook that they had towards the company before the end of each call. My aim is to deliver quality jobs and satisfy the client to keep a long lasting relationship which will eventually lead to the success of both parties.
    Featured Skill Live Chat Operator
    Dropshipping
    Technical Support
    AliExpress
    Customer Service
    Shopify
    Employee Training
    Phone Support
    English
    Order Processing
  • $7 hourly
    • 4.8/5
    • (51 jobs)
    With over 6 years of experience in customer service, initially starting part-time, I've grown to appreciate the flexibility and convenience of remote work. My dedication led me to transition into full-time email support for various e-commerce websites. I'm proficient in platforms like Zendesk, Shopify, and others, excelling in providing exceptional customer service. Additionally, I've managed social media support on platforms like Instagram and Facebook. With intermediate to advanced skills in Microsoft Word, Excel, and presentation. I specialize in Shopify management, possessing extensive experience in effectively optimizing and maximizing its features to enhance e-commerce businesses. From setting up and customizing stores to managing products, orders, and customer interactions, I excel in leveraging Shopify's capabilities to drive sales, improve user experience, and achieve business objectives. I've also worked as a customer service representative for Xfinity/Comcast. Beyond that, my background includes experience as a preschool teacher for children with special needs and as a part-time online English teacher. Rest assured, I'm well-equipped to handle diverse customer inquiries via phone calls or emails.
    Featured Skill Live Chat Operator
    Social Media Replies
    Order Entry
    CMS Product Upload
    Canva
    Data Entry
    Gorgias
    Customer Service
    Customer Support
    Shopify
    Intercom
    Email Support
    Zendesk
    Order Tracking
    Online Chat Support
  • $10 hourly
    • 4.5/5
    • (20 jobs)
    Looking for a world-class Customer Service Representative? Search no further, because I am ready for the job. With over 7 years experience as a Call Center Representative, I will step in and make an immediate contribution to your campany’s continued success. You are seeking someone who can answer high number of calls daily, resolve issues quickly, and that is exactly what I am prepared to do. As a Call Center Representative, I maintain a high degree of professionalism while performing above expectations and ensuring high levels of customer satisfaction. I have already gained a lot of experience in customer service for the past 9 years. My previous work was focused on customer service, technical support and sales. In these jobs, I've learned how to adapt customer's expectations, tackle and resolve customer's issues, taking high volume of calls everyday and talking to a different types of customers in the U.S, processing their orders, discussed about their bill, walked through customers to resolve their technical issues. In addition, I am a critical thinker, strong problem solver, and people person.
    Featured Skill Live Chat Operator
    Phone Communication
    Data Entry
    Administrative Support
    Computer Skills
    Technical Support
    Customer Support
    Order Tracking
    Zendesk
  • $17 hourly
    • 4.2/5
    • (18 jobs)
    A Top-Rated Plus, representing the top 3% of performers on Upwork and displaying proven success on large or long-term contracts. I have 10 and counting years of working with Australian, Canadian, and American projects. I can guarantee that whatever jobs are taken are all done with satisfaction and meet above expectations. Thank you for taking the time to check my profile. If you don't mean business, kindly skip me but if you do. Look into the services We offer. If it's something that you need, shoot me an interview. We will help you grow your business. HIGHLIGHTS: 🔥 Revenue-Driven 🔥 Results oriented 🔥 Clear English communication 🔥Meticulous attention to details 🔥 Persuasive 🔥Due-date oriented 🔥 Exceed Clients satisfaction 🔥 multi-tasking 🔥Has a BIG HEART for your success Below are the Lists of expertise that I can be of service: ✅ Technical support ✅ Microsoft Office Management ✅ Microsoft 365 ✅ Microsoft 365 Exchange SharePoint ✅ Microsoft 365 Exchange Admin ✅ Customer Service Manager ✅ Credit Repair Specialist ✅ Appointment setter ✅ Rounder Virtual Assistant Specialist ✅ Product trainer ✅ Digital Marketing ✅ Sales representative ✅ Customer Support (Phone, Email, and Chat) ✅ Data Analysis ✅ Assistant accountant (Intuit Online Payroll) ✅ E-commerce (Amazon campaign) ✅ Social Media Manager ✅ Social Media Engager ✅ Social Media Marketer ✅ Facebook ads ✅ Cold Email I have managed different customer and non-customer-facing teams with unique functions. I've worked on Campaigns that deal with real estate, Solar, Credit Repair, Internet Marketing, and SaaS. I've helped businesses from small-scale start-ups to medium-size businesses in establishing and improving their operations by promoting efficiency, identifying OKRs, and enhancing their processes. Microsoft 365 Technical Support Specialist with Microsoft 365 Exchange Online, and SharePoint Online administration. Adept at troubleshooting complex issues, managing mail flow, and configuring secure, collaborative environments. Strong background in customer service and technical support, with a proven ability to resolve problems. With experience as a Credit repair Expert and Closer, pulling out a credit report analyzes the Credit History of the client, credit education on how to increase the score, Customer support for any Credit repair services, and the service's importance to retain the client's membership. Follows up with clients through text, email, and call. As your dedicated credit repair specialist, I'm committed to crafting a tailored strategy that caters to your unique financial circumstances and aspirations. Whether you're aiming to boost your credit score for a mortgage application or seeking overall credit enhancement, count on me to be your steadfast ally every step of the way. Think of me not just as a service provider, but as an integral member of your financial team, invested in your long-term success. I'm excited about the opportunity to collaborate with you and make meaningful strides toward your financial goals. Results-oriented and highly organized with particular interest and expertise in corporate customer service, quality control, and safety. I am experienced working in many diverse leadership roles ranging from one-on-one mentoring to team coaching, along with facilitating a small group. Send me an invitation so that we can connect Thanks, Israel C.
    Featured Skill Live Chat Operator
    Customer Service
    Credit Repair
    Administrative Support
    Inbound Inquiry
    Business with 10-99 Employees
    Communication Etiquette
    Providing Information to Callers
    Scheduling
    Customer Relationship Management
    Technical Support
    Customer Support
    Technical Project Management
    Microsoft Excel
  • $15 hourly
    • 5.0/5
    • (29 jobs)
    I am reliable and hardworking individual with lots of experience as an all around Virtual Assistant and Customer Support. Most of the projects that I have accomplished are always rated highly as I have always provided a very great quality of work for my clients. Here are a few, among other things that I have heavy experience on that will surely make your project solved efficiently, effectively and successfully: - Data Entry - Content Uploader - Web Scraper - Excel - Adobe Photoshop - Web Administrator - Visual Basic Debugger - Logo Design - Virtual Assistant - Web Researcher - Chat Support/Technical Support Let me know.
    Featured Skill Live Chat Operator
    Clerical Procedures
    Adobe InDesign
    Drupal
    WordPress
    Content Management
    Visual Basic
    PDF Conversion
    HTML
    Hardware Troubleshooting
    Web Design
    Search Engine Optimization
    Data Entry
    Microsoft Excel
    Microsoft Word
    Accuracy Verification
  • $15 hourly
    • 4.9/5
    • (10 jobs)
    🌟 Social Media Strategist & Graphic Designer Greetings! I am a dynamic and results-oriented professional with a proven track record in social media management and graphic design. My educational background includes a Bachelor's degree in Medical Laboratory Sciences and a solid foundation in nursing, complemented by extensive coursework in advanced branding, advertising, and graphic design. 💼 Work Experience: In my recent role as a Social Media Manager and Graphic Designer at Barrister Global Services Network, Inc., I successfully managed the social media presence for a diverse portfolio of 12 clients. I exceeded engagement targets by an average of 30%, showcasing my ability to thrive under increased workloads while maintaining a remarkable 95% client satisfaction rate. 🎨 Graphic Design Expertise: I have a keen eye for design, having produced over 100 visually captivating and on-brand social media assets. My graphic design skills led to a notable 40% increase in click-through rates for client campaigns. Additionally, I demonstrated adaptability by designing and creating three client websites, going above and beyond the scope of work. 💻 Technical Skills: Proficient in a range of tools including Adobe Photoshop, Adobe InDesign, Canva, and social media platforms such as Instagram, Facebook, Twitter, LinkedIn, Pinterest, TikTok, YouTube, Tumblr, and Spotify. My advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook further contribute to my ability to deliver high-quality results. 🌐 Remote Work Excellence: I excel in remote work environments, maintaining a stellar 98% attendance record for video conferences and meetings. My dedication to punctuality and high-quality results has been consistently recognized by clients. 🤝 Collaborative Team Player: I have a strong background in collaborating with cross-functional teams, as evidenced by my experience at Amazingly Frugal, LLC, The Goodrich Group, LLC, and The Andrews Group. I bring creativity, data-driven insights, and strategic thinking to drive brand engagement and achieve campaign objectives. 🌈 Leadership & Mentoring: As a Senior Layout Artist at The Riverside Collegian, I mentored junior artists and facilitated the design of various media projects, ensuring high-quality standards and meeting tight deadlines. My leadership skills extend to orchestrating successful social media initiatives and campaigns with marketing professionals and graphic designers. 📚 Continuous Learning: I stay updated with industry trends through coursework, including advanced branding, advertising, content marketing, and graphic design. This commitment to ongoing learning ensures that I bring fresh perspectives and innovative strategies to every project. 🌟 Let's Collaborate: If you're looking for a dedicated professional who combines creativity with strategic thinking to elevate your brand's online presence, let's connect! I am passionate about delivering results that exceed expectations and am eager to contribute to the success of your projects.
    Featured Skill Live Chat Operator
    Typing
    Magazine Layout
    Content Strategy
    Content Creation
    Photo Manipulation
    Adobe Lightroom
    Print Design
    Adobe Photoshop
    Brand Identity & Guidelines
    Logo Design
    Brochure
    Business Card
    Layout Design
  • $10 hourly
    • 5.0/5
    • (6 jobs)
    Areas of Expertise: Customer Service Rep - email account Technical Support Rep - Voice/Telco Account Appointment Setter - Home Improvement company Inbound/Outbound Sales Rep - Lawn Care company Instructor in Nautical Studies - Navigation - Terestial - Celestial - Electronic - ARPA - ECDIS - Seamanship - Ship Construction - Trim and Stability Deck Courses - Deck Practical Skills - Voyage Planning - Nautical Chart and Publication Correction Shipboard Training Officer - Onboard Familiarization Tools/Program Used - Kongsberg Simulators - Microsoft Office - Skype - Zoom
    Featured Skill Live Chat Operator
    Team Management
    ESL Teaching
    Technical Support
    Professional Tone
    Data Entry
    Customer Service
    Email Communication
  • $36 hourly
    • 4.9/5
    • (36 jobs)
    Professional WordPress and Web Hosting Technical Support. Please see my experience below: WordPress Support Engineer | (Premium Managed WordPress Hosting) November 2019 - Troubleshoot WordPress and Hosting issues. - Investigating and solving errors (nginx, php-fpm, ssl, wordpress errors, domain, cdn) - Domain, DNS, and SSL troubleshooting - Site performance debugging (php-workers, new relic, wordpress error logs, pagespeed). - Guiding customers on how to migrate their site manually. - SFTP, SSH, Nginx (configuration), PhpMyadmin knowledge to help out customers on their specific issues Pantheon Web Hosting experience: Position: Customer Success Engineer Company: Pantheon (WordPress and Drupal Hosting company) Time Covered: Feb 2019 – Nob 2019 Description: Email and chat support to provide help for our customers with their following needs: Description: Email and chat support to provide help for our customers with their following needs: - Domain transfer from one host to another - Educating customers about using SFTP and SFTP clients like Filezilla - Linux SSH debugging / checking logs (php errors) - WordPress troubleshooting - Guiding customers on how to migrate their sites from other host (migration plugin and manual migration using code, database and files export and import) - Guiding clients how to use our workflow (Dev, Test and Live environment) WordPress experience: Technical Support of premium WordPress themes provider: 1.) Vivaco (search in Google for Vivaco Wordpress - ThemeForest theme provider) - Provide support for customers how have questions about using the WP theme. - Provide CSS customization - Helping customers how to use the builder "Visual Composer" 2.) Elegant Themes (search in Google for "Elegant Themes) / Divi Theme - Provide chat support for customers who needs help on how to use the Divi Theme - Provide CSS and Javascript / jQuery customization and other WordPress tweaks - Helping customers how to use the builder "Divi Builder" Junior Web Developer for WordPress - I can make basic WordPress plugins like short code for forms - Plugins like notification tool when someone signs up, it adds to custom posts types and display using jQuery animation - Theme Customization like CSS, jQuery, editing template files like header.php, single.php, etc. 3 years experience using Zendesk. Previous employers: (please see my upwork reviews/ ratings) 6 years total experience as Technical Support and Customer Service in a call center industry here in the Philippines - Provide phone support for American customers about their Internet issues, software and hardware computer issues, antivirus and email trouble shooting. Cincopa - Wordpress Plugin RyanShaw - Internet Marketing Products / Blogger Startuply - Wordpress Theme Ventcamp - Wordpress Theme Memberium - Wordpress Infusionsoft Plugin. Shopify - I know basic to intermediate liquid coding scripting and combination of jQuery depending on its theme features. As a Technical Support Specialist, I help people over the phone fixing their Internet problems, Installing Software, Solving Networking issues, Configuring Different types of modem/routers. As a Freelance Web Designer, I make websites using CMS - (JOOMLA, DRUPAL, VBulletin, Wordpress and more). I can also make my own basic CMS with good styles. I have developed a wide range of websites using HMTL5, jQuery, Javascript, ,PHP, and MySQL including sites for start-up companies and small businesses. I'm currently employed as a technical support representative for 3 years until now. and I am seeking opportunities to build websites from the ground up for you or your business.
    Featured Skill Live Chat Operator
    Ansible
    Website Optimization
    Linux System Administration
    WordPress Plugin
    WordPress
    Technical Support
    Domain Migration
    Git
    Web Hosting
    cPanel
    Bash
    DNS
  • $8 hourly
    • 5.0/5
    • (2 jobs)
    Hi, My name is Grace. I am a team player and a goal-driven individual who is highly motivated to accomplish every project. I specialise in both Customer Service and Amazon Listing Optimization and PPC. I have worked within one of the largest BPOs in the Philippines for over 5 years in the customer service role and I have 3 years of experience working as an Amazon VA which includes but is not limited to keyword research, listing optimization, and running effective PPC ad campaigns, EBC writing, etc. Overview of my Skills: Customer Service *Superb Customer Service *Meticulous and Organized *Skilled in oral and written communication *Quick Learner *Great interpersonal skills Amazon Listing Optimization and PPC Management *Amazon Listing Optimization *EBC or Amazon A+Content *Product Image Optimization *Keyword Research *Amazon PPC Ad Management Thanks for checking out my profile! Let me help you grow your business by putting my skills into the individual role you are looking for. Rate is negotiable based on business needs.
    Featured Skill Live Chat Operator
    Amazon PPC
    Administrative Support
    Internet Marketing
    Data Analysis
    Data Entry
    Customer Service
    Data Mining
    Technical Support
    Online Chat Support
  • $7 hourly
    • 4.9/5
    • (95 jobs)
    I am a hardworking, multi-tasker and fast learner individual. I have excellent PC and Microsoft Office skills, a high attention to detail and good time management skills. I have 6 years of experience in Customer Service in a call center environment. I'm good in communicating and dealing with people. Most of all, I am motivated to deliver exceptional customer service to clients. I specialize in delivering online support to clients in a professional and organized manner, through: emails, chat and phone. I can offer admin support jobs, translation Tagalog/Filipino to English (vice versa), data entry, web research, Amazon product research, Shopify product listing and transcription.
    Featured Skill Live Chat Operator
    Error Detection
    English
    Data Mining
    Administrative Support
    BPO Call Center
    CRM Software
    Online Research
    Customer Service
    General Transcription
    File Management
    Data Entry
  • $5 hourly
    • 3.1/5
    • (3 jobs)
    Dedicated and personable Customer Service Representative with years of experience in providing exceptional customer service and resolving inquiries in a timely and efficient manner. Adept at building strong relationships with customers and ensuring their satisfaction. Seeking an opportunity to contribute my skills and enthusiasm to a dynamic team. • Responded to customer inquiries and concerns via phone, email, and live chat, consistently maintaining a high level of professionalism. • Assisted customers with product information, order status, billing inquiries, and resolution of issues, ensuring a positive customer experience. • Processed returns, refunds, and exchanges in accordance with company policies, fostering customer loyalty. • Collaborated with cross-functional teams to address escalated issues and provide comprehensive solutions. • Maintained accurate and detailed records of customer interactions in the CRM system. • Contributed to team success by achieving and exceeding monthly service level and customer satisfaction goals. • Supported the sales team by processing orders, providing product information, and addressing customer inquiries. • Collaborated with the logistics department to ensure timely and accurate delivery of products to customers. • Resolved order discrepancies, including pricing issues and inventory discrepancies. • Proactively contacted customers to provide order updates and address any potential issues. • Assisted in the preparation of sales reports and analysis to identify opportunities for improvement. Skills: • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Proficient in using CRM systems and customer support software • Ability to handle challenging customer situations with empathy and professionalism • Time management and multitasking skills in a fast-paced environment
    Featured Skill Live Chat Operator
    Microsoft Office
    Adobe Premiere Pro
    Google Docs
    Canva
    Adobe Lightroom
    Slack
    Adobe Photoshop
    Zendesk
  • $12 hourly
    • 4.8/5
    • (6 jobs)
    I have been a customer service representative for 10 years and a virtual assistant for over 4 years. Most of my experiences are with Real Estate, Marketing, Administrative VA, Cold Calling/ Telemarketing, Facebook Ads, Landing Pages, Data Entry and a little bit of graphic design ( Banners, Post Cards, Tri-folds, Calling Cards ) I am easy to work with and my time is flexible. I am a fast learner and always willing to learn. I always do my best in everything I do. The ability to deliver high-quality, pleasant service is vital to me and that is exactly what you will get when you hire me. I listed below the highlight of some of the platforms I have experience working with. Dialer or for Text: ○ Ring Central ○ Mojo ○ Dialpad ○ Phoneburner ○ Vulcan7 ○ Grasshopper ○ Batchleads I am also good with: ○ Google Suite (Google Docs, Google Sheets, Google Slides, Google Forms) ○ Microsoft Office (Excel, Word, Powerpoint) CRM's: ○ Podio ○ SetShape ○ Airtable ○ Pipedrive ○ Monday.com ○ Zoho ○ Hubspot ○ Real Estate: MLS - NARRPR | MATRIX | HAR For scheduling: ○ Calendly Team Communication: ○ Slack ○ Skype Others: ○ Asana ○ Canva ○ Docusign ○ Hubstaff ○ Youtube ○ Instagram ○ Facebook Need Something Else: Just ask! If I don't know how to do it, I am always ready to learn a new skill. If you don't see what you're interested in getting help with, this profile description is just a highlight of my skills. Please reach out and I'll let you know if I would be the perfect fit to support you. Thanks for learning more about me. I'm looking forward to working with you.
    Featured Skill Live Chat Operator
    Sales
    Video Game Review
    Executive Support
    Administrative Support
    Appointment Setting
    Social Media Management
    Audio Mastering
    Online Chat Support
    Customer Service
    Cold Calling
    Lead Generation
  • $9 hourly
    • 4.9/5
    • (3 jobs)
    💎TOP RATED | 💻TECH SAVVY | ⌚ 1,000+ HRS in UPWORK 🧑‍💻With a versatile background spanning executive assistance and tech support, I bring a blend of organizational prowess and technical expertise to enhance efficiency and drive success. 🛠️ Executive Assistance: Calendar Management, Travel Planning, Email & Phone Handling 🛠️ Virtual Assistance: Administrative Tasks, Data Entry, Research 🛠️ Customer Support: Live Chat, Email Support, Ticket Management 🛠️ Technical Support: Troubleshooting software issues, assisting with IT-related tasks, providing technical guidance, and support. 🛠️ Social Media Management: Content Creation, Scheduling, Engagement 🛠️ Project Coordination: Collaborating with cross-functional teams to ensure projects are delivered on time and within scope. 💻Tools I am proficient in: - Microsoft Office Suite (Word, Excel, PowerPoint, etc.) - Google Workspace (Gmail, Drive, Docs, Sheets) - CRM Tools (Zendesk) - Customer Support Software (Zendesk) - Project Management Tools (Trello, DTools) - Communication Platforms (Slack, Zoom, Teams) - Dispatching (Zello) 🥇Top Qualities: • Organized • Proactive • Reliable • Detail-oriented • Resourceful • Discreet • Adaptable • Efficient • Skilled • Multitasking I am reliable, highly organized, and detail-oriented. I can work on my own initiative or as part of a team and can deal with duties competently with less or no supervision. My diverse background and passion for working with people would make me a great contributor to your organization's team and employment experience. Quality and accuracy are vital to my professional work. Thank you for taking the time to read my profile. I look forward to working with you. 📣 Elevate your productivity with a dedicated executive assistant—your strategic partner in achieving seamless efficiency and success.
    Featured Skill Live Chat Operator
    CRM Software
    Technical Support
    Customer Support
    Real Estate Cold Calling
    Cold Calling
    Microsoft Excel
    Microsoft PowerPoint
    Troubleshooting
    Active Listening
    Microsoft Word
    Adobe Photoshop
    Email Support
    Zendesk
    Online Chat Support
  • $6 hourly
    • 4.6/5
    • (12 jobs)
    I want to be part of the company, that I can share my 7 years of experience with the skills in bookkeeping using Quickbooks, Zoho, Wave, Microsoft excel/Spreadsheet. My sales expertise as well is a plus factor.
    Featured Skill Live Chat Operator
    Wave Accounting
    Bookkeeping
    Accounting Software
    Accounts Receivable Management
    Accounts Payable Management
    Data Entry
    Bill.com
    Microsoft Excel
    Invoicing
    Zoho Books
    Bank Reconciliation
    Intuit QuickBooks
  • $20 hourly
    • 4.7/5
    • (5 jobs)
    EXCEPTIONAL ANALYTICAL SKILLS, STRONG MANAGERIAL SKILLS, PASSION FOR SALES AND EXCELLENT CLIENT SUPPORT. With over 7 years of experience, I bring quality and excellence in any given task. Let’s work on growing your business together!
    Featured Skill Live Chat Operator
    Business Operations
    Marketing Strategy
    Google Docs
    Analytics
    Financial Planning
    Sales Leadership
    Financial Analysis
    Sales & Marketing
    Intercom
  • $7 hourly
    • 5.0/5
    • (65 jobs)
    In the past 10 years I have worked a lot on data entry and web research. Mostly on web research where I gather individual and company information.
    Featured Skill Live Chat Operator
    Video Editing
    Adobe Acrobat
    Microsoft Publisher
    Microsoft PowerPoint
    Online Research
    Computer Skills
    Microsoft Word
    Microsoft Excel
  • $15 hourly
    • 4.7/5
    • (13 jobs)
    🌟 Experienced BPO Professional Specializing in Customer Service and Virtual Assistance With over a decade of hands-on experience in the BPO industry, I've traversed various roles from frontline agent handling Customer Service, Technical Support, to Sales. My journey has seen me progress to the role of a Subject Matter Expert and ultimately a Product Trainer, where I've honed my skills in training, evaluation, and administrative tasks. 🎓 Training Expertise: As a Product Trainer, I'm adept at onboarding new agents, providing comprehensive product immersion, evaluating proficiency, and enhancing work efficiency to ensure seamless transitions to production. I excel in assessing training needs, developing training materials using MS Office applications and Google Suite, and regularly engage in client conferences to discuss product updates and innovative training methodologies. 💼 Virtual Assistance Services Offered: Basic Admin Duties: From data entry to email and calendar management, I ensure streamlined administrative processes to boost productivity. Content Writing: Whether it's research, blogs, or social media content, I deliver engaging and informative content tailored to your audience. Social Media Management: From drafting posts to monitoring engagement, I handle all aspects of social media management to elevate your online presence. Customer Service: I provide stellar customer satisfaction through various channels including email, phone, and chat, ensuring prompt and effective resolution of queries. Technical Support: With a knack for diagnosing, troubleshooting, and resolving technical issues, I guarantee smooth operations and customer satisfaction. 🚀 Why Choose Me? My diverse skill set, coupled with a decade-long stint in the BPO industry, equips me with the versatility and expertise to cater to your evolving needs. Whether it's ensuring top-notch customer service or providing comprehensive virtual assistance, I am committed to delivering excellence in every task. 💬 Let's Collaborate! Ready to enhance your customer service and streamline your administrative tasks? Let's discuss how my skills and experience can contribute to the success of your projects and business goals.
    Featured Skill Live Chat Operator
    Email Support
    Business with 1-9 Employees
    Automotive
    Zendesk
    Tech & IT
    Phone Support
    Online Chat Support
    Customer Support
    Order Tracking
    Technical Support
    Customer Service
    Administrative Support
    Shopify
    Email Communication
    Phone Communication
  • $4 hourly
    • 4.9/5
    • (2 jobs)
    -To contribute my skills not only for the betterment of my own self but for the betterment of my employer's company as well. -Obtain a position where my experience can be utilized to improve customer satisfaction. I have been a Customer Service Representative for more than two years in one of the prestigious BPO companies here in the Philippines. From being a chat technical support representative, I was then promoted as one of the Quality Analyst supporting our business team in North American sites. I give only the best in any task I am given!
    Featured Skill Live Chat Operator
    Customer Service
    Data Entry
    Microsoft Excel
    Microsoft Word
  • $15 hourly
    • 5.0/5
    • (4 jobs)
    Hi! I'm Trixia, a pharmacist with a passion for helping healthcare professionals streamline their practices and improve patient care. With over 9 years of experience in the field, and over 6 years of working remotely, I deeply understand the unique challenges and demands of the healthcare industry. As a trained and certified medical virtual assistant, my skills and expertise include: ✅ Medical Knowledge and Terminology ✅ Patient or Client Intakes ✅ Scribe ✅ Electronic Health Records (EHR) Management ✅ Medical Staff Recruitment, Employment Verification, Onboarding, and Staff Training ✅ Regulatory Compliance ✅ Knowledge of State Regulations and Licensing Standards ✅ Appointment Scheduling and Calendar Management ✅ Health Insurance Verification and Authorization ✅ Medical Billing and Coding ✅ Transcription and Medical Documentation ✅ File Organizing ✅ Patient Follow-up and Communication ✅ HIPAA Compliance ✅ Data Entry and Reports Generation ✅ Medical Research and Information Gathering In addition to my administrative skills, I also have a strong background in social media marketing. I understand the importance of establishing a strong online presence for medical practices and have successfully helped healthcare professionals and startup companies increase their reach and engage with customers through various social media platforms. If you are looking for a reliable and experienced medical virtual assistant to assist you with your medical practice and social media marketing, I would be thrilled to work with you. Let's connect and discuss how I can help take your business to the next level!
    Featured Skill Live Chat Operator
    Content Writing
    General Transcription
    Travel Planning
    Scheduling
    Beauty & Health Photography
    Data Entry
    Staffing Needs
    Lifestyle & Travel
    Graphic Design
    Logo Design
    Email Communication
  • $7 hourly
    • 5.0/5
    • (3 jobs)
    Hi! I’m Mark Anthony, and I specialize in email management, administrative support, and data entry. With a strong background in handling email communication, I’m skilled at managing inboxes, responding to clients, and ensuring timely, organized follow-ups. I also provide comprehensive administrative support, from data entry to calendar management, helping businesses stay efficient and focused on growth. In addition to my administrative skills, I have eight years of experience teaching English to Japanese students, which has enhanced my communication skills and ability to engage with clients in a clear and professional manner. I’m known for my attention to detail, consistent performance, and ability to exceed expectations. Let’s work together to streamline your operations and keep your business running smoothly!
    Featured Skill Live Chat Operator
    Lead Generation
    Canva
    CRM Software
    Web Design
    Email Marketing
    Microsoft Outlook
    Eventbrite
    Article Writing
    Photo Editing
    Market Research
    Google Docs
    Squarespace
    Blog Writing
    Video Editing
    English
  • $9 hourly
    • 4.9/5
    • (11 jobs)
    I am a well-motivated professional who finds joy in helping customers resolve problems, as well as helping my clients manage their businesses, I am always driven and enthusiastic to work and get the job done. I am a college graduate and a licensed Nurse by profession, but I pursued an awesome career in the customer service and e-commerce industry. I have 10 quality years of experience and worked for various companies like Heroclip, Amazon, OPT7, 4pawspets, Solid Lift Parts, Earthling.co, Convergys, and a lot more. I'm proficient with various applications and tools like Shopify, Stripe, WordPress, Infusionsoft, Samcart, ASANA, Quickbooks, Shiphero, Finale, GSUITE, etc. I really love customer service, and I am always excited to impart what I learned to any company, I have sufficient knowledge of different CRM apps like Help Scout, Gorgias, Zendesk, Live agent, Zoho, Outlook, and Reply manager. In my last job, I formed a significant customer and company relationship resulting in a huge increase in revenue and customer retention. I am a learner, and I always want to improve, I invested in good quality equipment and a peaceful working office to provide the best quality of work without distractions.
    Featured Skill Live Chat Operator
    Shopify
    Social Media Marketing
    Administrative Support
    Technical Support
    Online Chat Support
    Social Media Management
    Customer Support
  • $3 hourly
    • 4.9/5
    • (22 jobs)
    To be hired for a long term job
    Featured Skill Live Chat Operator
    Data Analysis
    Online Chat Support
    Email Support
    Social Media Marketing
    Data Entry
  • $15 hourly
    • 5.0/5
    • (20 jobs)
    With nearly two decades of experience in delivering outstanding customer service, I am driven by a passion for exceeding expectations. My expertise lies in enhancing customer experience while maintaining the highest standards of quality, security, and business integrity. I bring a proactive approach, ensuring seamless interactions and strategic solutions that foster trust and long-term success.
    Featured Skill Live Chat Operator
    Phone Support
    Google Slides
    Google Sheets
    Google Docs
    Microsoft Word
    Customer Service
    Microsoft Excel
    Technical Support
    Zopim
    Customer Support
    Email Support
    English
    Online Chat Support
    Zendesk
  • $10 hourly
    • 5.0/5
    • (7 jobs)
    Welcome to my Upwork profile! With a decade of proven expertise as a Virtual Assistant (VA), I bring a wealth of experience in various domains, including data entry, general administrative tasks, graphic design, and video editing. Having navigated the virtual landscape for ten years, I've finely tuned my skills to provide seamless support in data entry, ensuring accuracy and efficiency in handling diverse datasets. From organizing spreadsheets to inputting crucial information, I thrive in environments that demand meticulous attention to detail and swift turnaround times. As a VA, I excel in general administrative tasks, adeptly managing calendars, emails, and documentation with precision and professionalism. Whether it's scheduling appointments, coordinating meetings, or drafting correspondence, I prioritize efficiency to keep operations running smoothly and seamlessly. In addition to administrative prowess, I bring a creative edge to projects through graphic design and video editing. With proficiency in tools like Adobe Photoshop and Canva, I craft visually compelling designs that leave a lasting impact, be it in logos, marketing materials, or social media graphics. Similarly, my expertise in Adobe Premiere and CapCut allows me to produce engaging video content that tells captivating stories and elevates brands to new heights. With a decade of VA experience under my belt and a versatile skill set spanning data entry, general administration, graphic design, and video editing, I am committed to delivering excellence and exceeding your expectations. Let's collaborate to achieve your goals and drive success together.
    Featured Skill Live Chat Operator
    Graphic Design
    Canva
    Data Entry
    Computer Network
    3D Design
    SketchUp
    3D Modeling
    Adobe Photoshop
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