Hire the best Management Professionals in Portmore, JM

Check out Management Professionals in Portmore, JM with the skills you need for your next job.
  • $15 hourly
    Professional Summary: Friendly and competent customer service supervisor with the dedication to giving excellent service. Excellent problem-solving ability that helps resolve customer issues satisfactorily. Strong leadership skills that help to build and motivate customer service representatives to produce a high standard of service. Summary of Qualifications: * 10+ years of Customer Service experience. Consistently being marked as a great employee. * Outstanding customer service and leadership skills. * Able to build strong working relationship with internal and external customers. * Able to satisfy customer needs within the company policies and procedures. * Ability to lead and motivate team members to accomplish organizational goals.
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    Sales Operations
    Sales
    Customer Retention
    Team Building
    Human Resource Management
    Customer Satisfaction
    Recruiting
    Management Skills
    Customer Service
    Time Management
    Team Management
    English
  • $9 hourly
    Profile An expert customer service officer with around 2 years of experience in customer service, sales, and counselling. Contributed over 3.5 million in sales, as well as assisted in maintaining healthy customer relationships for a fast growing health and wellness startup. Have positively impacted the lives of many through counselling and granting support to some of Jamaica's most ambitious non-profits.
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    Psychology
    Management Skills
    Time Management
    Customer Service
    Data Analysis
  • $40 hourly
    I'm a writer, administrator, and office manager experienced in brand strategy, database/project management, and human resources. Whether you need a reliable administrator to get the company's tasks in order, a recruiter, or a writer for your website; I'm here to help.
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    Database Management
    Database
    Project Management
    Team Management
    Office 365
    Office Administration
    Copywriting
    Virtual Assistance
    Business Management
    Marketing
    Freelance Marketing
    Management Skills
    Database Management System
  • $7 hourly
    I am a dedicated and customer-focused professional with a passion for providing exceptional service. With 3 years of experience in customer support, I have honed my skills in communication, problem-solving, and conflict resolution to ensure that every customer interaction is a positive one. Professional Background: In my role as a Customer Service Representative, I have had the privilege of assisting a diverse range of customers from various industries. My experience includes: Effective Communication: I pride myself on my ability to communicate clearly and empathetically with customers, ensuring that their needs are understood and addressed promptly. Product Knowledge: I usually provide myself with a deep understanding of a company's products/services, enabling me to provide comprehensive information and guidance to customers. Conflict Resolution: I am skilled at de-escalating tense situations and finding solutions that leave both the customer and the company satisfied. Documentation: I maintain meticulous records of customer interactions, ensuring that all issues are tracked and resolved efficiently. Technical Proficiency: I am proficient in using the latest customer service software and tools to streamline processes and improve service quality. Customer-Centric Approach: My approach to customer service is rooted in empathy and a genuine desire to assist. I believe in going the extra mile to exceed customer expectations and turn each interaction into a positive experience. Continuous Improvement: I am committed to continuous improvement and stay updated on industry trends and best practices to provide cutting-edge service. I actively contribute to process enhancements and innovations that benefit both customers and the organization.
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    Critical Thinking Skills
    Gorgias
    Zendesk
    Shopify
    Communication Skills
    Customer Service
    Management Skills
    Business Management
    Account Management
    Technical Project Management
  • $15 hourly
    I am currently a customer and admin service professional with 6 years of work experience. My skills are multifaceted and I can assist you and your business in the following areas: 1) Customer Service - contact customers, respond to queries, generate quotes 2) Record Keeping and Report Generation 3) Excel - managing workbooks, lookup, vlookup, pivot tables, data visualizations 4) Data Entry 5) Lead Generation 6) An English Speaking professional that can interact with customers in English and assist you with any other English Language needs. --------------------------------------------------------------------------------------------------------- Apart from my customer service skills, I have experience with teaching english as a foreign language to students in China and currently, I tutor local students after school in math. In addition, I have experience in content creation for classes all sizes and levels. If you want to improve your english language skills or need help in school - I can help! Areas of specialization : 1) ESL Teaching - reading, writing, conversation, listening 2) Content creation - ppts, worksheets, lesson plans 3) Overall tutoring in math, english, social studies, sciences, geography, history, literature
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    Tutoring
    Microsoft Excel
    CSS 3
    HTML5
    Management Skills
    Microsoft Word
    Office Administration
    Microsoft PowerPoint
    Canva
    ESL Teaching
    Conversational Language Instruction
    Customer Service
    Email Template Development
  • $30 hourly
    "I feel that my greatest strength is firstly my desire to engage positively in all aspects of an organization. Secondly, my ability to deliver operational solutions to complex problems. Thirdly, supplying outstanding service to every customer", PERSONAL SUMMARY A consummate professional with proven experience in Inventory & Supply Chain Management, I am an excellent communicator who is eager to leverage professional expertise & advanced graduate level training to drive optimal business results.
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    Business Management
    Crisis Communications
    Customer Experience
    Strategy
    Training
    Procedure Development
    Logistics Coordination
    Logistics Management
    Inventory Management
    Supply Chain & Logistics
    Management Skills
    Communications
    Project Management
    Customer Experience Research
  • $10 hourly
    OBJECTIVES I do regard myself as a "people's person", I believe in doing my best, being team oriented and confidential in whatever I do while making a worthwhile contribution to your esteemed organization.
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    Sales
    Outbound Sales
    Mathematics
    Office Design
    Office Administration
    Microsoft Office
    Management Skills
    Education
  • $7 hourly
    Hi How are you ? I am a skilled Freelancer with proficiency in cold calling, appointment setting, technical support, customer service, retail, and telecommunication. My adaptable nature, remote work setup, and quick learning ability make me an ideal candidate for projects requiring versatility and excellence in customer interactions. Key Skills: Cold Calling and Appointment Setting: Experienced in outbound calls, lead nurturing, and achieving high conversion rates. Inbound and Outbound Calls: Effective in managing inquiries, resolving issues, and maintaining client relationships. Technical Support: Proficient in troubleshooting and guiding customers through technical problems. Customer Service: Capable of delivering exceptional service and handling various inquiries with professionalism. Retail and Telecommunication: Skilled in retail operations and telecommunication services, ensuring customer satisfaction. Strengths: Adaptability: Thrive in dynamic environments and quickly adapt to new tasks and industries. Remote Work Proficiency: Equipped with a home office setup for productive remote work. Fast Learner: Able to quickly grasp new skills and technologies. Conclusion: As a Freelancer with a diverse skill set and strengths in adaptability, remote work, and fast learning, I am well-prepared to excel in various projects and contribute positively to your team or organization.
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    Management Skills
    Phone Communication
    Customer Service
    Technical Support
    Account Management
  • $150 hourly
    A results driven, highly adaptable, resourceful and versatile professional with a well-rounded skill set who possesses a robust work ethic that encompasses both strategic planning and practical application with 18 years of valuable experience in the banking sector. Strengths include critical thinking, excellent interpersonal skills, strategic and analytical thinking, effective communication, and networking abilities with expertise in event planning, sports administration and management.
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    Sales
    Business
    Freelance Marketing
    Marketing
    Business Management
    Management Skills
    Project Management
    Business Consulting
  • $20 hourly
    Operations Manager Collaborative leader bringing excellent leadership skills and capability to help staff meet and exceed client and customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. AREAS OF EXPERTISE Risk Management Effective communication Negotiation Problem Solving Mentoring Staff Development Recruitment Leadership Coaching Mentor Decision making
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    Management Skills
    Phone Communication
    Customer Service
    Business Management
  • $16 hourly
    Objective: To secure a responsible career opportunity to fully utilize my training and skills,knowledge and experience I have to aid while making a significant contribution to the success of the company. Developing and implementing effective sales strategies Building and maintaining strong relationships with clients and customers Analyzing market trends and competitor activities to identify opportunities Training and mentoring sales teams to maximize performance Setting and achieving sales targets and KPIs Utilizing CRM systems and other tools to track and manage sales activities Negotiating contracts and closing deals effectively
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    Leadership Development
    Leadership Skills
    Sales Leadership
    Leadership Coaching
    Management Skills
    Outbound Sales
    Outbound Call
    Operations Management Software
    Communication Skills
    Dedicated Platform
    Analytical Presentation
    Determine
    Persuasive Tone
    Sales
    Problem Solving
  • $12 hourly
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    Communication Skills
    Spreadsheet Skills
    Computer Skills
    Management Skills
    Email Communication
    Virtual Assistance
  • $25 hourly
    PROFESSIONAL PROFILE An accomplished self-motivated, results-oriented professional offering 19 years of diversified and exceptional experience in Premium Customer Relationship Management particularly related to Telecom Management, Inbound and Outbound Business Operations and Project Management Fundamentals. Managing up to 500 employee from agents to mid level manager. Nine (9) Years Telecom Experience and Management. Managing Business Financial, Program KPI's and Performance, Client Deliverable and Staff Engagement.
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    Data Analysis
    Customer Experience Management Software
    Customer Engagement
    Online Sales Management
    Online Chat Support
    Online Analytical Processing
    Management Skills
    Data Entry
  • $17 hourly
    SUMMARY Dedicated and results driven professional with over 10 years of extensive experience in Health insurance, sales , Telecommunication, Knowledge Process and Business Process outsourcing industry . Seeking a challenging managerial role where I can leverage my proven leadership skills, track record of successfully managing over 150 employees -. Very Goal solution oriented individual with good organizational and communicational skills. A "hands-on" and dynamic person who believes strongly in developing leaders, creating a workspace for creative thinking. Exceptional team work attributes and excelling client expectation. * Strategic Leadership * Risk Management and Planning * Bilingual * Managing People * Microsoft applications * Building client Relationships * Creating Positive work culture * Process Improvement * Resource Management * Performance Monitoring * Technology
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    Performance Management
    Leadership Coaching
    Leadership Development
    Communication Skills
    Risk Management
    Team Management
    Business Operations
    Management Skills
  • $25 hourly
    Meticulous, highly motivated, and energetic Customer Service professional with 5+ years of experience. Focused on providing exemplary and world-class customer service to customers. Excels at delighting customers by consistently exceeding their expectations. Keen at transforming customer feedback into actionable insights that drive improvements in revenue, customer loyalty and processes. Enthusiastic about building strong customer relationships and resolving both complex and queries and those less so, with the same diligent approach.
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    Phone Communication
    Outbound Sales
    Customer Service
    Management Skills
    Sales
    Technical Support
  • $7 hourly
    Hi there! My name is Gabrielle Reid, and based on the following abilities, I am prepared and fully capable of meeting your needs in any field of work: - Research and Sourcing Chat Support Client Experience Phone Support - Graveyard Shifts Email Support Proof-reading Data Entry Over the last 4years, I have: 1. Worked in the Medical Aesthetics field; 2. Worked in Bpo sector 3. Worked as a Virtual Assistant ; 4. Worked as a Virtual Aesthetic Coordinator 5. Been a customer service agent I am familiar with: 1. HIPAA 2. Medical Cosmetic field 3. CRM - Slack 4. Hub staff 5. Zendesk 6. Help desk I will be available to attend a virtual interview via phone or video at any time convenient to you. Thank you in advance for your consideration and I look forward to hearing from you.
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    Office Administration
    Customer Service
    Database Management System
    Time Management
    Nutrition
    Microsoft Access Programming
    Microsoft Office
    Management Skills
    Microsoft Excel
    Social Media Management
  • $20 hourly
    OUTSOURCING PROFESSIONAL Results-driven Telemarketing/BPO professional with over 10 years of experience in customer service, generating new business appointments, driving revenue growth, and building lasting client relationships, operational management. Proven track record of exceeding targets and delivering excellent telemarketing performance. Excellent communication and negotiation skills with a passion for providing exceptional customer service. Proficient in customer service management, production malmanagement, quality assurance, sales techniques, CRM management, and objection handling. Recognized for outstanding leadership and strong collaboration abilities. Enthusiastic about contributing to a dynamic marketing team and driving business success through effective telemarketing strategies. Over 5 years experience in customer service Operational Management role in the BPO sector. MY LIFE PHILOSOPHY Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful. STRENGTHS Communication Excellent verbal and written communication skills, effectively conveying product and service information resulting in a 30% increase in successful sales and customer service NPS reviews. Negotiation Strong negotiation skills, successfully closing deals and securing long-term client partnerships, resulting in a 20% increase in revenue. Time Management Exceptional time management skills, adept at multitasking and prioritizing tasks to meet and exceed daily call and duration targets. SKILLS Operations/Production Management Quality Assurance Customer Service Sales Lead Generation Cold Calling CRM Management Relationship Building Objection Handling Time Management
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    Virtual Assistance
    Executive Support
    People Management
    Business Process Outsourcing
    Management Skills
    Business Management
    Customer Service
  • $23 hourly
    Experienced Training Assistant with a demonstrated history of cultivating and nurturing the promise in new hires and reinvigorating the drive in tenured ones. Skilled in Operations Management, Technical Support, Workforce Management and Customer Service and Collections. With a strong background in operational processes with a pending engineering degree from the Caribbean Maritime University. I am fully competent in *Microsoft Excel -->Capacity Planning -->HR capacity Planning -->Big Data Analysis *Microsoft PowerPoint *Microsoft Word *Incontact (customer support communication services) *IEX (customer support communication services) *Avaya (customer support communication services) *Alvaria (customer support communication services)
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    Technical Project Management
    Business Management
    Customer Service
    Management Skills
    Phone Communication
    Technical Support
    Project Management
    Microsoft Project
  • $10 hourly
    PROFESSIONAL OBJECTIVE A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience. Professional and ready to deliver excellence, timeliness and keen attention to detail.
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    Technical Project Management
    Technical Support
    Database Management
    Phone Communication
    Business Management
    Outbound Sales
    Sales
    Management Skills
    Database Management System
    Customer Service
  • $7 hourly
    I’m a experienced and skillful Inbound, outbound, chat & email Customer Service Rep providing high quality service to customers . With my proven track record of serving as an effective liaison between companies & their potential and current clients.Understands the importance of delivering the mission of a brand with each & every action & interaction that takes place involving customers.
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    Technical Project Management
    Technical Support
    Phone Communication
    Management Skills
    Customer Service
    Tech & IT
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