Hire the best Microsoft Word Experts in Bago City, PH
Check out Microsoft Word Experts in Bago City, PH with the skills you need for your next job.
- $12 hourly
- 4.8/5
- (10 jobs)
I've been through some different jobs where I was able to enhance my skills for technical support, billing explanation, account management, sales and marketing, learn about retention strategies and even developed the skills on how to effectively handle customer even on a very stressful situation.
Microsoft Word
Microsoft ExcelAccount ManagementCustomer RetentionFreelance MarketingInvoicingSalesCustomer ServiceMarketingComputerBPO Call CenterCustomer Retention Strategy - $10 hourly
- 0.0/5
- (2 jobs)
Can speak english fluently, I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. In my last job, this passion led me to challenge myself daily and learn new skills that helped me to do better work. I am an excellent communicator. I pride myself on making sure people have the right information because it drives better results. Most business issues stem from poor communication, so I feel a responsibility to keep everyone on the same page. These skills helped increase my personal client retention rate by more than 40% in a year, and helped the team deliver 100% of our projects by the original deadline. I worked in several departments from Customer service to Technical accounts. I have knowledge also about sales and worked as a senior specialist for billing accounts and collection. 2009-2016 TECHNICAL SERVICE REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE SEARS CANADA -Process order taking over the phone and send a parcel to the nearest pickup location. -Assist customer in sending back orders that have an issue. COMCAST DTA/SIK (DIGITAL TRANSPORT ACTIVATION & SELF INSTALL KIT) National state -Activating digital cable boxes and DTA (pace, Cisco, and Motorola) -Assist customer in programming RC (Remote Control), Troubleshoot issues like pixelation and missing - channels and other major cable boxes issue. -provision DTA (digital transport adaptor) and Digital cable boxes in the account. -Sending Local dispatch and real time technician. -Provide both customer service and Technical assistance. COMCAST ENTERPRISE ( Billing, Sales and Repair Tier 2) -Handle major billing disputes, adjustment, bill explanation, and other billing concerns. -provide feedback about equipment research for lost equipment and provide real-time feedback for misapplied payments. -Assist customer in processing payments for check major credit cards and money orders. - Process payment extensions and promise to pay arrangements. - Creating account for new install edit orders, adding LOB( line of business ), and providing one-time guarantee assistance. - Assist customer in troubleshooting major cable boxes and RC (Remote Control) issues. - Sending out Repair technicians for internal and external cable wiring issues. TWC( (Time Warner Cable, Spectrum Charter) -Tier 2 internet Technical Specialist -Assist customer in port forwarding like (xbox and another gaming console). -Handle hardcore troubleshooting for emails, modem gateway, and phone services. (changing wifi password, bridging Routers and assist customers for hotspot connectivity) etc. -Sending out technicians for repairs ( modem replacements and TAP activation and SRO orders.) -Process payments and bill explanation. -Provision telephone modems and gateway. -update real time outages in local areas and provide ETR( estimated time of repair). -Activating Modems and Troubleshoot minor Home phone issues. -Provide support for online Application and Real-time support for Hotspot connectivity. -process SRO for drop bury Order, BBBY( Bedbath and Beyond) Retail specialist- -Assist customer processing order online. -processing frieght claims - Answer customer inquiry about product and more etc. SME ( work line) -Take Sups Calls - Assist Agent in queries and other product support Analysis - Provide Coaching and feed back real time -Attend in calibration session and provide feedback on the process. -review account for valid adjustment and provide callbacks. -Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes, and policies are applied. -Resolve issues relevant to project/program deliverable(s) within the area of expertise. -Obtain or provide approval for changes to rules, processes, and policies. ATL( Assistant team Lead) -Setting targets for both individuals and teams -Measuring the performance of both individuals and teams -Offering Agents guidance and feedback -Helping to optimize procedures -Finding ways to motivate Agents -Ensuring Agents adhere to company policy, e.g. attendance -Updating, and preparing performance reports for, the Call Centre Manager Temp Back up Trainer ; ( Comcast SIk and Big south billing support) -Develop digital and print educational material (e.g. videos and manuals) -Organize classroom-style seminars about product features and sales techniques -Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management) -Identify individual and team skills gaps -Schedule regular training sessions (e.g. monthly or quarterly) -Ensure new hires take on basic sales training courses, including communication and troubleshooting skills -Coordinate mentor ship programs for new customer service representatives -Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
Microsoft Word
CommunicationsCustomer SupportTechnical SupportCustomer ServiceZoho CRMCall Center ManagementOnline Chat SupportEmail Support - $5 hourly
- 4.6/5
- (4 jobs)
Data entry- I have good typing and numeric typing skills. I have knowledge of database software, spreadsheets and word processing. I also have great spelling, grammar and punctuation skills, as well as strong reading comprehension. Web researcher- I have worked to a company where I am incharged of searching for some certain people and have to get some information in any way possible using the internet. I have successfully located and got all informations needed by the company. Writer- I have wrote some articles on blogs. I also write essays and stories.
Microsoft Word
Data ScrapingMicrosoft ExcelWord ProcessingTypingComputer SkillsBlog WritingLead GenerationMicrosoft OfficeGeneral Transcription - $12 hourly
- 1.0/5
- (1 job)
My extensive professional experience in Customer Service and Virtual Assistance has equipped me with a wide range of skills that make me an excellent fit for the position. Over the past 12 years, I have honed my communication and problem-solving abilities while working in various customer-facing roles. Whether it was addressing customer complaints, answering inquiries, or providing technical support, I always made sure to deliver a high level of service that exceeded expectations. In addition to my Customer Service experience, I have also spent the last 3 years working as a Virtual Assistant. In this role, I have developed strong organizational and time-management skills, as well as an ability to work autonomously and manage multiple tasks simultaneously. I am proficient in various administrative tasks such as managing calendars, data entry and handling emails, all while maintaining an exceptional level of accuracy and attention to detail. Overall, I am confident that my experience in Customer Service and Virtual Assistance make me the ideal candidate for the position. I am committed to providing excellent service, working collaboratively with colleagues, and contributing to the success of the team. I am excited at the prospect of bringing my skills and experience to the role and look forward to the opportunity to discuss further.
Microsoft Word
Cold EmailCold CallingEmail SupportSocial Media PluginAdministrative SupportData EntrySocial Network AdministrationLead GenerationOutbound SalesCustomer ServiceSchedulingSocial Media StrategyMultiple Email Account ManagementVoice Acting - $6 hourly
- 0.0/5
- (0 jobs)
I assist online entrepreneurs to handle administrative projects and deliver high-quality work under minimum supervision.
Microsoft Word
Image EditingGeneral TranscriptionImage TracingBranding & MarketingGoogle DocsSchedulingEmail CommunicationData Entry - $5 hourly
- 0.0/5
- (0 jobs)
Objective Finding a job which I am able to use the ability and skills I have to help supporting the organization I work to be even better Summary skills * Having a good skills in communicating with peers and clients warmly * Easily adjust and adapt to a new environment and willing to learn new things * Creative in writing and computer savy * Ability to work under pressure
Microsoft Word
Microsoft ExcelPresentationsPitchbookHVAC System DesignPresentation DesignBusiness Presentation Want to browse more freelancers?
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