Ever since I began my journey to pursue a Masters in Library and Information Sciences, focusing on Archival Administration and Digital Content Management, I never felt more in my element than diving into projects that have allowed me to demonstrate my passion for all things structure and organization-related. I've also come to realize I have a knack for creating tutorials and instruction manuals, such as with software productivity tools and metadata application profiles. Being able to work on projects such as these also taps into another passion of mine for training people, and being able to provide understandable and impactful guides brings me joy.
Apart from these discoveries about the talents and skills I've unlocked, I also bring over 11 years of experience in management and administrative support. Currently, by day, I lead a small production staff in the world of court reporting where document and file management is crucial. Words mean a lot, and this is where I also bring experience in proofreading and editing with a strong attention to detail. Additionally, this experience has allowed my to demonstrate a level of resourcefulness in research to verify information.
SKILLS
*Research
*Document and file management
*Proofreading and editing
*Staff development
*Administrative support
*Microsoft Office
*Cataloging
*Metadata application
*Digital collection development programs (CONTENTdm, Omeka)
Work experience:
Production Specialist
Veteran Reporters, Inc. - Virginia Beach, VA
January 2019 to Present
• Oversees production department of 5 team members to ensure timely flow of transcription production.
• Facilitates communication with diverse clientele to include judges, executive-level staff, paralegals, lawyers, and contracting officers.
• Development and editing of training manuals for new hires in production department.
• Oversees training of staff and performance review. Provides ongoing feedback for professional development and growth.
• Manage database of audio, text, video, and image files.
• Ingest records and documents from court reporters into database for preservation.
• Perform quality control checks on metadata associated with digital files to ensure accuracy and completeness for storage and future access.
• Assess digital files for integrity and quality.
• Manage physical file system and catalog files in accordance with filing structure.
• Assist with production and formatting of transcripts.
• Maintain schedule and calendar of assignments.
• Create inter-departmental communications and correspondence.
Store Manager
GENERAL NUTRITION CENTER - Virginia Beach, VA
September 2010 to December 2018
• Known for development of employees for proficiency in customer service, product knowledge, technology-based services, salesmanship, operations and loss prevention.
• Assisted patrons with information requests about products. Engaged patrons with questions about needs and goals to direct them to and suggest products to meet their needs, which often resulted in a transaction and repeat business.
• Registered patrons into membership programs. Maintained a 70-75% membership sign up per quarter.
• Recognized for high level of asset and administrative organization. Received audit score of 95% out of 100% for records management and loss prevention consecutively for the past 3 years.
• Employed strategic merchandise and display initiatives aimed at current consumer trends in supplement industry to garner interest and anticipate needs.
• Efficient use of records database to reconcile sales transactions and generate statistical reports to analyze data for efficient scheduling and optimize payroll budget. Scored a 5 of 5 in annual review for staying under budget.
• Ensured information from print and electronic records are retrievable, accurate and current through stream-lined system of classification. Trained other managers to adopt similar system of classification for ease of access and user reference.
• Delegated and oversaw projects assigned to part-time staff including product rotation, markdown and cleaning schedules, weeding discontinued items, and plan-o-grams to showcase inventory.
• Organized and planned outreach activities to attract consumer interest and establish company presence in the community; partnered with local businesses to sponsor monthly events that see as large as 1,000+ people.
• Managed inventory and routinely ordered supplies; oversaw processing of items worth upwards of $10,000 in weekly shipments.
Education:
Master's in Information Sciences; Archival Administration and Digital Content Management
Wayne State University - Detroit, MI
August 2017 to Present
Bachelor's in Sociology and History
SPRING ARBOR UNIVERSITY - Spring Arbor, MI
January 2003 to May 2007
Microsoft Word
