Hire the best Online Community Managers in Massachusetts

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$65 hourly
Heather D.
- 5.0/5
- (36 jobs)
I was a Director of Academic programming at a start-up from 2020-2023. Additionally, I am a professor and former department chair with 15+ years of experience in higher education and the corporate world. I have managed and served as a subject matter expert (SME) for various courses. I have extensive experience creating and teaching in-person and online courses for adult learners. I have used several LMS/online platforms including Moodle, TalentLMS, Thinkific, Udemy, Brightspace (D2L), Blackboard, and Canvas.

Online Community Management
Community Management
Blackboard
Microsoft PowerPoint
Distance Education
iSpring
Training Online LMS
Udemy
Online Writing
Curriculum Development
$30 hourly
Sophie M.
- 5.0/5
- (10 jobs)
Do you know that more than 50% of social media users research products on social media before making a purchase? This fact underlines the tremendous value of having a robust social media presence for businesses. I work with a passionate social media management team from San Diego California with over 9 years of experience. We have helped businesses (small and large) grow their reach from ZERO to 1000's of people organically. I love working with business owners and entrepreneurs! We have worked with more than 50 different businesses in almost every niche imaginable. We are eager to expand our client base and assist more professionals in optimizing their time while reaching a wider audience. By establishing an online presence through social media and generating income. What We can do for you: -Create better content with professional social media strategy & and management. -Provide full content creation with daily or monthly scheduling and posting. -Provides elevated copywriting with tactics to boost your organic interactions. -Grow your reach by viewers in a matter of months with our tested growth strategy WITH RESULTS -Expert in social media interaction. -Give your brand a “real person” customer service resulting in many return customers and building a strong social community. -Organic engagement and increase brand awareness - interacting messaging, following people, likes, and comments. Reply to comments, DM, and remove spam on various social media platforms. -Proven work experience as a social media manager for small businesses and multi-million dollar companies. -Ads - Meta and Google Ads -Canva design expertise. -Influencer and micro influencer outreach, and product exchange management. -Maintain proper hashtags to stay relevant for the constantly changing trends to get more attention from individuals and businesses. -Daily monitoring and competitor analysis. -Youtube: shorts scheduling and management, customization to the brand page. I have expertise in handling Instagram and Facebook projects. However, if you need help with any other projects, I am well-experienced in, graphic design, being a virtual assistant, copywriting, growth hacking, and creating and managing Ads. We handle Meta (Facebook and Instagram) and Google Ads by creating campaigns that really connect with your audience. On Meta, we focus on finding the right people, crafting eye-catching ads, and placing them where they’ll get the most attention. For Google Ads, we dive into keyword research, fine-tune ad copy, and manage bidding to bring quality traffic to your site. Our goal is to use data and regular tweaking to make sure your ads perform at their best on both platforms. If you're looking for some digital assistance to give your business a boost, you've come to the right place. Shoot me a message and let's chat about how we can take your business to the next level. I'm here to help! Make sure your business is not left behind in the digital age and establish a strong social media presence today! My motivation comes from my passion of cultivating a life with meaning and to to continually develop and learn new skills.

Online Community Management
Management Skills
Community Management
Event Planning
Brand Identity
Website
Customer Service
Freelance Marketing
Ecommerce Website
$15 hourly
Nathaly K P.
- 5.0/5
- (14 jobs)
Seeking for a virtual assistant ? You are looking at the right profile. I am reliable and hardworking experienced assistant who was being supporting a Gym facility for 4 years and currently at a health care community center. with 5 years of customer service experience I am proficient in managing online platforms, handling administrative tasks, and providing top tier customer service. ¿What do I offer? Admin Work ✅ Data entry ✅ Microsoft Office (Word/Excel/CSV files ,Outlook, etc) ✅ Collecting Emails, contact information ✅ Internet Research ✅ File Conversion (PDF to Excel/Word) ✅ Bookkeeping Customer Support ✅ Email ✅ Chat ✅ Social media management ✅ Order fulfillment (Shopify) ✅ Content Moderation ✅ Appointment Setter (Epic system) Social Media ✅ UGC videos ✅ Product review ✅ UGC photos ✅ Content creator ✅ Testimonial Translation ✅ Spanish - English ✅ English- Spanish Let’s work together!

Online Community Management
Translation
Community Management
Instagram
Content Creation
Online Chat Support
Email Support
Administrative Support
English
Spanish
Computer Skills
Email Management
Social Media Management
Virtual Assistance
Customer Service
Appointment Scheduling
$45 hourly
Dana S.
- 0.0/5
- (0 jobs)
Accomplished Director of Customer Success with over 20 years of leadership in the SaaS sector, specializing in building robust customer success frameworks that drive substantial business growth and customer retention. Expert in spearheading cross-functional teams, enhancing operational efficiencies, and implementing strategic initiatives that deliver exceptional customer value and measurable business outcomes. Customer Success Leader | SaaS | Strategic Email: dvsalvo27@gmail.com With over two decades of expertise in the SaaS industry, I have demonstrated my ability to lead Customer Success teams that not only meet but exceed retention and satisfaction targets across multiple market segments. My strategic leadership has directly contributed to substantial growth and operational enhancements, making me a key player in driving customer success and organizational objectives. My approach includes in-depth analytics to monitor performance, ensuring that both short-term successes and long-term strategies align with corporate goals. I bring a proven ability to navigate high-stakes environments, ensuring customer success and strategic growth. My dedication to mentoring emerging leaders within my teams has created a robust pipeline of talent, ready to take on leadership roles. This commitment to developing others underscores my philosophy as a servant leader, enhancing our team's capability to drive innovation and achieve business goals. Core Competencies • Strategic Planning • Team Leadership & Professional Development • Cross-Functional Collaboration • Data Analysis • Customer Advocacy • Process Improvement • Performance Management • Value Delivery • Operational Excellence • Escalation Management Career Highlights SaaS & Cybersecurity Experience: Over 20 years of leadership experience in Customer Success, driving retention and growth for Enterprise, Mid-Market, and SMB customers across leading organizations, including Veracode and Secure Code Warrior. Exceptional Customer Satisfaction: Delivered measurable improvements in customer satisfaction, achieving a 4.9 CSAT rating at Veracode, surpassing established benchmarks through strategic account segmentation. Operational Excellence: Designed scalable systems, including a global renewal reporting framework, enhancing efficiency and driving revenue retention at Secure Code Warrior. Contact me at dvsalvo27@gmail.com, or through LinkedIn, for any Customer Success Leadership opportunities.

Online Community Management
Communication Skills
Customer Satisfaction
Leadership Skills
Phone Communication
Community Management
Technical Support
Customer Service
$100 hourly
Jeffrey B.
- 0.0/5
- (0 jobs)
With over 15 years of experience leading high-performing technical support teams, optimizing customer service operations, and driving strategic growth, I am confident in my ability to make an immediate and lasting impact on your organization. Throughout my career, I have successfully transformed support operations, streamlined processes, and enhanced customer experiences in fast-paced SaaS and enterprise environments. At Upshop, I led the consolidation of multiple support teams and CRM systems into a single, unified Zendesk platform, improving efficiency and customer satisfaction. I have also played a key role in mergers, talent acquisition, and global support expansion, ensuring seamless integration across engineering, product, and customer success teams. Beyond technical expertise, I am a collaborative leader who thrives on mentoring teams, improving cross-functional alignment, and implementing scalable solutions that drive business success. My ability to build strong relationships with internal stakeholders and customers has been instrumental in resolving complex escalations and fostering a culture of continuous improvement. I am eager for the opportunity to bring my expertise and passion for customer success, operational excellence, and team development. I welcome the chance to discuss how my background aligns with your needs. Please feel free to contact me at your convenience to arrange a conversation. Thank you for your time and consideration. I look forward to speaking with you soon. Best regards, Jeffrey Bowden 📞 401-864-5070 | 📧 jeffreybowden@icloud.com 🔗 LinkedIn Profile

Online Community Management
Training & Development
Process Optimization
Process Improvement
End User Technical Support
Service Level Management
Service Level Agreement
Zendesk
Community Management
Technical Support
Technical Project Management
Phone Communication
Customer Service
$31 hourly
Wildarys O.
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY Results-driven customer service leader with 10+ years of cross-industry expertise spanning healthcare, finance, and nonprofit sectors. Consistently delivers exceptional client experiences while managing complex eligibility systems and sensitive documentation. Recognized for resolving escalated issues with a satisfaction rate of 95% or higher and reducing processing times by 30%. Combines technical proficiency with compassionate communication to support diverse clients across government programs, medical claims, and financial services. AREAS OF EXPERTISE Client Service Excellence Technical Proficiency Industry Knowledge * Client Relationship Management * Microsoft Office Suite * Medical Claims Processing * Conflict Resolution & De-escalation * Database Management Systems * Government Program Eligibility * Multilingual Communication * CRM Software * HIPAA Compliance

Online Community Management
Technical Support
Technical Project Management
Phone Communication
Customer Service
Community Management
$15 hourly
Yastania T.
- 5.0/5
- (0 jobs)
I am a results-oriented person committed to collaborating and contributing with my knowledge while I acquire new skills. I have 3 experience year in a corporate data entry job. -Data entry -Assistant (Google Calendar Google Docs, Office-Word-Excel, Microsoft Teams, Canva, Adobe Ilustrator, Windows/IOS)

Online Community Management
Spanish
Online Help
Flyer Design
Logo Design
Design Mockup
Community Management
Customer Support
Data Entry
Communication Etiquette
Order Fulfillment
Time Management
Email Support
$18 hourly
Eleni K.
- 0.0/5
- (2 jobs)
I am passionated about digital media and marketing and have held several marketing positions over the past few years. I love letting my creativity pour into my work, cherish the ability to connect with global audiences, and get inspired by collaborating with driven individuals who cultivate big ideas. I am always looking for opportunities to learn and expand my skillset and welcome challenges that allow me to push myself to grow.

Online Community Management
Squarespace
Trello
Ad Copy
Video Editing
Shopify
Relationship Management
Copywriting
CRM Software
Zendesk
Email Marketing
Adobe Inc.
WordPress
Community Management
$30 hourly
Jennifer S.
- 0.0/5
- (1 job)
Digital artist with experience in graphic design, ui/logo design, digital illustration and design for print. Prior experience includes game assets/logos, game prototypes, children's book illustration, and infographics.

Online Community Management
Logo Design
NFT Art
Graphic Design
Game Art
NFT Graphic
NFT Design
2D Illustration
Community Management
UI Graphics
Game Prototype
$22 hourly
Kaitlyn M.
- 0.0/5
- (1 job)
Dynamic professional with a background in natural resource conservation and a flair for community engagement! Experienced in creating safe and supportive environments for children as an Assistant Preschool Teacher. Skilled in communication, teamwork, and customer service, with a knack for data management and botanical surveying. Dean's list recipient and member of Xi Sigma Pi Forestry Honor Society. Eager to contribute my skills to a collaborative team!

Online Community Management
Community Management
Customer Service
Team Building
Organizational Plan
Interpersonal Skills
Data Collection
Community Outreach
$18 hourly
Keilianys Q.
- 0.0/5
- (0 jobs)
Professional Summary Dynamic retail professional with experience at Acima Leasing, excelling in sales and customer service. Proven ability to train teams and enhance store performance through strong organizational skills and effective communication. Adept at managing highvolume environments while ensuring exceptional customer experiences and maintaining operational excellence. Fluent in bilingual communication, fostering inclusive interactions.

Online Community Management
Community Management
Technical Support
Server
Phone Communication
Customer Service
$25 hourly
Manuela V.
- 0.0/5
- (0 jobs)
I am passionate about social media marketing and love creating engaging, creative content that helps brands stand out. With a keen eye for trends and a deep understanding of various platforms, I work to elevate brand presence and engage audiences effectively. In addition, I have strong customer service skills, ensuring client satisfaction through prompt communication and problem-solving. I aim to bring my creativity and expertise to help businesses thrive online

Online Community Management
Social Media Content Creation
Bilingual Education
Spanish Tutoring
Community Management
Server
Customer Service
Phone Communication
$17 hourly
Benjamin L.
- 0.0/5
- (0 jobs)
* Restaurant Experience * Kitchen Experience * Serving Experience * Food Preparation * Retail Sales * Time Management * Coffee Experience * Cleaning Experience * Barista Experience * Food Service * Host/Hostess * Food Handling * Food Safety * Busser * Restaurant Management * POS * Cooking * Cash Handling * Shift Management

Online Community Management
Technical Support
Server
Phone Communication
Customer Service
Community Management
$40 hourly
Salma M.
- 0.0/5
- (0 jobs)
I’m a scientist with 15 years of research experience in the biological sciences, along with industry expertise in pre-clinical and clinical science. I’m here to support projects in medical science, clinical trials, and consulting.

Online Community Management
Community Management
Technical Project Management
Customer Service
Phone Communication
$42 hourly
Jane L.
- 0.0/5
- (0 jobs)
Candidate Profile Developed long and short-term policies and procedures by monitoring and evaluating operational effectiveness. Has trained members in how to manage a business including handling budgets, auditing, payroll, labor laws, and hiring processes. Has overseen CORI background checks, ensuring that the correct governmental procedures were followed to ensure the proper storage of this confidential information. Has engaged staff members, volunteers, and clients with patience, diplomacy, and ethical values to maintain their safety, security, and trust while implementing and collaborating on projects. Who is fully bilingual in English and Laotian and has working proficiency in Spanish and French.

Online Community Management
Nonprofit
Online Chat Support
Knowledge Management
ESL Teaching
Social Media Training
Microsoft Word
Microsoft Excel
Legal Research
Criminal Law
Budget Management
Multitasking
Communication Skills
Customer Support
Customer Service
Community Management
$20 hourly
Isai C.
- 0.0/5
- (0 jobs)
Hello, my name is Isai, I have experience in customer service, my native language is Spanish and I can speak English. It would be a pleasure to work with you. Thank you

Online Community Management
Phone Communication
Server
Graffiti
Technical Project Management
Technical Support
Community Management
Customer Service
$14 hourly
Carmen Eliana C.
- 0.0/5
- (0 jobs)
I'm a virtual assistant specializing in financial services and helping you reduce the time you spend on tasks that increase costs in your business. The main services I offer are: A. Commercial Consulting. B. Customer Service. General Information C. I can create a sales need upon first contact with customers. D. Ability to adapt and easy learning on any topic or business purpose.

Online Community Management
Customer Service
Community Management
$25 hourly
Marcos N.
- 0.0/5
- (0 jobs)
I am a very interactive Person who loves computers and languages. I have worked as a Customer service operator for over 20 years.

Online Community Management
Community Management
Technical Support
Phone Communication
Customer Service
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