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  • $65 hourly
    • 4.9/5
    • (72 jobs)
    I am a Zoho Authorized Partner with expertise in most Zoho applications. I implemented the Zoho platform for various industries such as finance, technology, service, and retail. Zoho provides a unique platform that enables a business to succeed without the need for complicated and costly software development. This is the key reason why I have chosen Zoho. Over the past year, I have completed Zoho implementations for more than 20 businesses such as a synthetic turf sales and installation company, an online medication prescriptions service, an office cleaning service, a breast cancer support network, and a dog park bar/restaurant). I am an expert in integrating and building customized client solutions. I also have extensive experience in sales management, data analytics, and fine-tuning operational processes. I pride myself on finding the most cost-effective solutions to any opportunity.
    Featured Skill Operations Manager
    Customer Relationship Management
    Analytics
    Business Operations
    Business Analysis
    Sales Operations
    Microsoft Dynamics CRM
    Data Modeling
    Zoho CRM
    Web Design
    Business Process Reengineering
  • $70 hourly
    • 5.0/5
    • (12 jobs)
    Helping Entrepreneurs' Streamline Their Course Platforms For Maximum Automation and Profit As a Tech-Savvy Business Systems Specialist, I help overwhelmed entrepreneurs turn chaos into clarity through strategic automation and efficient digital solutions. With 9+ years of experience and a B.S. in Business/Marketing, I specialize in creating seamless systems that let you focus on growing your business, not managing it. Core Services: Course Creation & Learning Management Systems - Full platform setup and course build-outs in Kajabi, ThriveCart, and other LMS platforms. - Complete learning environment design including landing pages, checkout integration, and student portals - Automated student journey and engagement systems - Strategy sessions to help you nail down your course/membership layout Website & Tech Solutions - Platform expertise: Wix, SquareSpace, Kajabi, Teachable, ShowIt, Shopify, WordPress - Booking system integration (Calendly, Acuity, Honeybook, etc) Marketing Automation & Systems - Email marketing platform setup and automation (ActiveCampaign, Kit, Kajabi, etc.) - Sales funnel creation and optimization - Sales page design + checkouts Industry Experience: Entertainment | Online Education | Health & Wellness | Real Estate | Manufacturing | Business Coaching | Holistic Health | Entertainment What Sets Me Apart: - Strategic mindset that transforms complex ideas into simple, efficient systems - Proven track record of reducing client workload through automation - Extensive experience across multiple industry-leading platforms - Additional expertise in VA business coaching and systems consulting Note: I do not provide copywriting, advanced SEO, or coding services. Ready to transform your business operations and reclaim your time? Let's discuss how I can help streamline your systems and accelerate your growth.
    Featured Skill Operations Manager
    Email Marketing
    Landing Page
    System Automation
    Web Design
    Course
    Business Operations
    Email Automation
    Automation
    Automated Workflow
    Learning Management System
    Kajabi
    Marketing Automation
    Teachable
    Business Consulting
  • $75 hourly
    • 5.0/5
    • (4 jobs)
    As a business operations expert, I provide COO leadership - establishing and strengthening a company's foundation and managing its core functions including Finance, IT and HR. Whether a startup or an established company, I eliminate communications barriers - facilitating the flow of information between these business units and driving optimal performance with a shared understanding of a common goal. I have a small team of trusted professionals that have worked with me for years, so we have the ability to provide businesses with any business operational needs, without bottlenecking or communication barriers, while offering the most cost effective solutions. HOW I BUILD SUCCESS: * Spearhead change when it will further a company's goals - not for the sake of stamping my brand. * Develop and implement short-term tactical plans, long-term strategies and scalable systems. * Uncover unique talents and expertise, and place people where they can do the most good. * Handle restructures, acquisitions, and the unexpected with a 'how can we solve this?' attitude. * Foster an environment receptive to new ideas - driving an aboveaverage retention rate in high-turnover industries.
    Featured Skill Operations Manager
    Human Resources Strategy
    Bookkeeping
    Human Resources Compliance
    Financial Projection
    Human Resources Consulting
    Business Strategy
    Human Resource Management
    System Maintenance
    Business Management
    Remote IT Management
    IT Support
    Finance & Accounting
    Change Management
    HR & Business Services
    Business Operations
  • $60 hourly
    • 5.0/5
    • (9 jobs)
    With 10+ years of experience, I am a seasoned restaurant and hospitality consultant who excels at blending culinary creativity with operational expertise to drive business success. My unique background spans across food and beverage operations, recipe development, business management, and culinary innovation, making me a versatile asset to any hospitality project. Professional Highlights: • COO & Culinary Innovator: Led multiple brands, including a successful pie and cookie shop, and a multi-location emerging franchise. I’ve developed award-winning dessert recipes, streamlined operations, and fostered positive work cultures that drive both profitability and team satisfaction. • Food & Beverage Operations: Proven track record in optimizing kitchen workflows, implementing cost control measures, and enhancing menu offerings to align with market trends and customer preferences. I specialize in transforming culinary concepts into profitable business ventures. • Recipe Development & Culinary Creativity: Expertise in crafting innovative and market-winning recipes, ensuring each dish not only meets but exceeds quality standards. My background in Michelin-starred kitchens has honed my skills in precision and flavor balance. • Strategic Business Management: Adept at creating and executing strategic plans that drive growth and efficiency. I’ve successfully launched new culinary concepts, developed comprehensive employee training programs, and improved operational efficiency across all levels. • Kitchen Design & Equipment Selection: Experienced in designing functional and efficient kitchens tailored to business needs, including selecting the right equipment to optimize performance and cost-effectiveness. • Training & Development: Skilled in developing employee training programs that enhance skills, boost morale, and ensure consistent quality across the board. My approach is focused on continuous improvement and professional growth. Why Work With Me? I bring a unique combination of culinary artistry and business acumen to the table. Whether you’re looking to develop new recipes, optimize your kitchen operations, or launch a new culinary concept, I have the skills and experience to help you achieve your goals. My approach is collaborative, and I’m committed to delivering results that exceed expectations. I’m passionate about helping hospitality businesses thrive by improving their culinary offerings and operational efficiency. Let’s work together to create something exceptional. Specialties Include: • Food & Beverage Operations • Recipe Development & Menu Design • Strategic Business Management • Kitchen Design & Equipment Selection • Employee Training & Development • Operational Efficiency & Cost Control • Culinary Creativity & Innovation I look forward to partnering with you to elevate your hospitality business!
    Featured Skill Operations Manager
    Kitchen Design
    Franchise
    Training
    Order Management
    Scheduling
    Cost Management
    Cost Analysis
    Beverage
    Food
    Food & Beverage
    Business Operations
    Recipe Development
    Restaurant
    Hospitality
  • $30 hourly
    • 5.0/5
    • (22 jobs)
    Hi, I’m Danyelle! 👋 I work with service providers, small businesses, and agencies to consult on business operations strategy, manage the day-to-day in your business, act as the primary point of contact for vendors and contractors, and allow you – the business owner or exec – to do what you do best. 💻📈 **Message me for additional work samples and case studies.** As an operations manager, I can help with: 🔹 Quarterly Goal Planning 🔹 Project Management Software Setup 🔹 Team Management - Including HR Tasks 🔹 New Team Member Onboarding or New Employee Hiring 🔹 New Client Onboarding/Offboarding 🔹 Client Experience Management or Customer Experience 🔹 Systems & Processes Creation 🔹 Workflow Planning 🔹 Marketing Strategy/Management 🔹 Marketing Operations & Content Operations 🔹 SOP (Standard Operating Procedure) Creation 🔹 Business, Team, and Marketing Reporting I have worked with the tools and tech below: ▪️ ClickUp ▪️ GSuite ▪️ Slack ▪️ Microsoft Office ▪️ Microsoft Excel ▪️ Google Sheets ▪️ Canva ▪️ AirTable ▪️ Asana ▪️ Notion ▪️ Monday ▪️ Trello ▪️ Basecamp ▪️ Wordpress ▪️ Squarespace ▪️ Wix ▪️ Hubspot ▪️ Sprout Social ▪️ SEMrush ▪️ Skype ▪️ Zapier ▪️ Make/Integromat My knowledgebase includes: ▪️ Data Analytics (pertaining to small business management, agency management, marketing, and profitability) ▪️ Customer Experience ▪️ Scaling Up ▪️ EOS (Entrepreneurial Operating System) ▪️ PARA Method (for organization) ▪️ Project Management Systems Does it sound like we may be a good fit? ⬇️⬇️⬇️ ✉️😃 Send me a message so I can learn more about your business.
    Featured Skill Operations Manager
    Communications
    Content Marketing Strategy
    Business Operations
    Employee Onboarding
    KPI Metric Development
    Business Strategy
    Digital Marketing Strategy
    Administrative Support
    Client Management
    Business Management
    Team Management
    Project Management
    Project Workflows
    Asana
    ClickUp
  • $50 hourly
    • 5.0/5
    • (42 jobs)
    I'm an award-winning creative writer turned founder in the technology space (exited 2x). Top rated plus on Upwork (Top 3% of talent). I'm very good at what I do. Mostly, I focus on GTMs, capital advisory, operations management, and fractional C-suite work. See experience below. EXPERTISE: 1) LATAM business, strategy, and commerce. 2) Full Cycle B2B Sales strategy. 3) Financial analysis. 4) Market Research. 5) Pitch Deck preparation. 6) Capital raising. 7) Internet of Things (Smart Infrastructure, Radio Frequency Communication, RFID, NFC) 8) Supply Chain Logistics 9) Sourcing (China, SEA, Korea). 10) Agtech. 11) Hardware/Hardware as a Service. 12) Software/Software as a Service. 13) Product Development. 14) SCRUM/AGILE. 15) Product Ownership.
    Featured Skill Operations Manager
    Business
    Market Research
    Business Development
    Business Coaching
    Business Consulting
    Marketing Operations & Workflow
    Writing
    Business Operations
    Business Analysis
  • $130 hourly
    • 5.0/5
    • (8 jobs)
    I am an accomplished healthcare consultant and the proud owner of a healthcare consulting and management company that stands at the forefront of transforming healthcare practices across the United States. With a proven track record of successfully opening a diverse array of medical practices, my expertise spans a wide range of specialties within the healthcare industry. My passion lies in identifying the unique challenges faced by healthcare providers and offering tailored, innovative solutions that drive their success. Beyond my healthcare specialism, I have leveraged my extensive experience and strategic insight to provide startup consulting services across various industries. This multidisciplinary approach has enabled me to deliver value beyond the traditional boundaries of healthcare, assisting businesses at different stages of their lifecycle with startup strategies, operational turnarounds, and expense optimization. My approach to healthcare consulting and management is rooted in a deep understanding of the complexities of medical practice management. I offer a comprehensive suite of solutions designed to streamline operations, enhance financial performance, and improve patient satisfaction. Whether it's through meticulous expense consulting or strategic practice management, my goal is to empower healthcare providers to focus on what they do best—delivering exceptional patient care. I am continuously inspired by the opportunities to make a meaningful impact in the healthcare sector and beyond. Through collaboration, innovation, and a relentless commitment to excellence, I look forward to driving the future of healthcare and contributing to the success of businesses across a spectrum of industries.
    Featured Skill Operations Manager
    Medical Billing
    Startup Consulting
    Business Consulting
    Business Development
    Business Operations
    Management Consulting
    Strategic Plan
    Healthcare Interoperability
    Business Management
    Healthcare Management
    Health & Wellness
  • $85 hourly
    • 5.0/5
    • (23 jobs)
    Experienced Operations and Administration professional with strong leadership and relationship-building skills, excellent at juggling multiple tasks, creative problem-solving, and working under pressure. Skilled at seeing the “big picture” while also focusing on the details and facilitating cross functional collaboration within dispersed teams. Passionate about helping put processes and programs in place that are both scalable and help reinforce a positive company culture with an emphasis on efficiency and employee experience. Previously supported C-level executives at both public and private companies ranging in size from 5 - 1,500+ employees. Highly experienced in helping companies implement and maintain People Operations/Human Resources functions, full cycle recruiting, complex calendar management, project management, company events, and communicating with individuals across all professional levels.
    Featured Skill Operations Manager
    Operations Research
    Business Operations
    Program Management
    Event Planning
    Office Space Planning
    Office Administration
    Vendor Management
    Recruiting
    Project Plans
  • $70 hourly
    • 5.0/5
    • (12 jobs)
    Greetings! I'm an operations & technical systems expert with 10+ years of experience scaling businesses, including startups, nonprofits, and solopreneur practices. It's my expertise to streamline technical and workflow processes, recruit and hire teams, and help leaders focus on delivering exceptional customer experiences. Here are some of the ways I can help: * Workflow Creation * Full Cycle Recruitment and Candidate Management * Technical Software Implementation * Customer Service * Invoicing and Billing * CRM Management * Content Creation and Communications * Client/Membership Engagement * KPI dashboards Some of the tools that I work with: COURSE CREATION * Kajabi * Kartra * Podia * Teachable * Thinkific CRMs * Dubsado * HubSpot * Infusionsoft / Keap * Salesforce CUSTOMER SERVICE * FreshDesk * HelpScout DESIGN * Adobe Creative Suite * Canva * Tailor Brands EMAIL MARKETING * Active Campaign * Constant Contact * Flodesk * MailChimp FINANCE * Quickbooks * Stripe * Wave GOOGLE TOOLS * Google Analytics * Google Data Studio * Gsuite PROJECT MANAGEMENT * Asana * ClickUp * Monday * Trello PRODUCTIVITY/ORGANIZATION * 1Password * Airtable * Calendly * Clockify * Dropbox * LastPass * Loom * ScheduleOnce * Slack * Toggl * Zapier * Zoom SURVEYS * Survey Monkey * Typeform WEBSITES * Squarespace * Weebly * Wix * Wordpress
    Featured Skill Operations Manager
    Project Management
    Business Operations
    Dubsado
    Automated Workflow
    Candidate Sourcing
    Customer Relationship Management
    Customer Support
    Business Coaching
    Invoicing
    Staff Recruitment & Management
    Life Coaching
    Email Support
    HR & Business Services
  • $225 hourly
    • 5.0/5
    • (24 jobs)
    After 15 years of running a profitable e-commerce brand, Canopy Verde, I have returned to my consulting roots to help businesses grow. I built my accessories brand from scratch and achieved profitability by year 2. I’m a creative problem solver and brand strategist who can help companies make the most of their resources. I have helped subscription brands, B2B services, SaaS, B2C products, and consumer goods companies scale their businesses. As founder of Canopy Verde, I drive every aspect of the business including branding, sourcing, design, product development, sales, PR, and logistics. Prior to starting my own brand, I managed the accessories category at Fila, ran B2B marketing at American Express, and conducted in-depth analyses for clients across different industries at Bain. My background: Upwork Top Rated Plus (top 3% of professionals on the platform) Branding, sales and marketing, business development, and operations - 15 years running profitable handbag brand, Canopy Verde Management consulting - Bain + projects for Fila and Cole Haan B2B sales and marketing - American Express, clients in SaaS, tech, and retail 15+ years in design, sourcing, and product development 15+ years of industry experience in D2C, fashion, apparel, consumer goods, e-commerce Columbia MBA & Brown graduate (Phi Beta Kappa) Language skills - Mandarin and Cantonese Minority-owned Woman-owned I help growing businesses prioritize their goals and maximize their resources. If you are a startup or mid-size business, I can be your business coach, brand strategist, and fractional CMO. If you run an established business, I can identify areas of growth, improve organizational effectiveness, and provide data-backed recommendations. Here are examples of business challenges I have helped with: How do we launch a new product and get our startup off the ground? How do we create a branding and marketing strategy that will position the company for success? How can we streamline operations and improve efficiency & profitability? How do we compare to our competitors? As a management consultant, I can get up to speed quickly on an industry, gather data from various sources, and provide a comprehensive overview. I can also help with business plans, branding, and marketing strategies. I have advised companies from pre-launch startups to established brands like Fila and Club Monaco. Please get in touch if you would like samples of previous work or client referrals.
    Featured Skill Operations Manager
    Brand Strategy
    Financial Projection
    Product Development
    Startup Company
    Industry Research
    Competitive Analysis
    Branding & Marketing
    B2C Marketing
    B2B Marketing
    Sales & Marketing
    Business Plan
    Business Operations
    Management Consulting
    Growth Strategy
    Strategic Plan
  • $90 hourly
    • 4.9/5
    • (26 jobs)
    I believe in three things: PJs all day Saturday, the healing power of Häagen-Dazs® ice cream, and the impact of seamless, strategic, and holistic support for small businesses. For more than 19 years, I’ve worked with dozens of entrepreneurs, small business owners, and C-suite executives to optimize and completely transform their administrative and operational systems. As an Online Business Manager (OBM), there’s nothing I love more than using my gifts of administration, organization, and strategic planning to help leaders leverage the unique superpowers of their teams, create effective systems, and prime their businesses for sustainable growth. ------------ ➡️ What’s an OBM? An Online Business Manager or “OBM” is a support professional who manages the day-to-day operations of an online-based business, including the management of projects, metrics, and staff. An OBM is more than a VA, and she goes beyond the mere execution of tasks. She is the right-hand to the business owner, fully owning the operations side of the business. ➡️ What's an OBM responsible for? OBMs are responsible for a host of administrative, operational, and project management duties, including, but not limited to: ✔️ Managing multiple (and concurrent) projects from ideation to execution, including the creation of project plans and implementation of an online, centralized project management system ✔️ Developing and maintaining standard operating procedures (SOPs) and dynamic training guides for the business and team ✔️ Sourcing for and recruiting new team members for specific projects or on an ongoing basis, and conducting onboarding and training of new and existing staff ✔️ Managing the company’s tech stack and making recommendations on how to streamline workflows, automate tasks, and maximize the team’s use of each tool ✔️ Setting priorities, delegating to team members (including vendors), and following up on projects and tasks as needed ✔️ Collaborating on the creation of new products and services and working with the team to set up cross-functional systems and structures for new offerings The list goes on! ➡️ What should I look for in an OBM? Your OBM should have experience in administration, operations, project management, marketing, coaching, and personal development, and must have the ability to think strategically (not just administratively). She will be tech-savvy, detail-oriented, results-driven, a self-starter, and an independent thinker with an entrepreneurial, revenue-generating, and growth mindset. Your OBM will not be just another hired hand; she will be your strategic partner in every initiative, bringing solutions to the table when challenges are faced, offering a brilliantly positive attitude and outlook, and upholding your company’s standards of quality and client care. ------------ If this sounds like the kind of support you need, you’re in the right place. Let’s connect to explore how we can work together to take your business to the next level. 🚀
    Featured Skill Operations Manager
    Administrative Support
    Business Operations
    Vendor Management
    Policy Development
    Process Improvement
    Communications
    Research & Development
    Client Management
    Presentation Design
    Hiring Strategy
    Team Management
  • $75 hourly
    • 5.0/5
    • (1 job)
    Director of Program Management with extensive experience in leading cross-functional teams, working with diverse stakeholders, fostering collaboration, and driving successful project outcomes. My commitment to high-quality work has led to a proven track record of delivering results, implementing strategic initiatives, and achieving business objectives. I am seeking a challenging role to leverage my skills and expertise in driving organizational success.
    Featured Skill Operations Manager
    Business Operations
    Project Management
    Communication Design
    Communication Strategy
    Research & Development
    Marketing Operations & Workflow
    Implementation Plan
    Business Management
    Customer Service
    Sales & Marketing
  • $125 hourly
    • 5.0/5
    • (1 job)
    Alissa Orlando is hustling for hustlers. Workers' rights have been slowly stripped away over the past 50 years, accelerated by the rise of platform work and big-tech. Alissa is an entrepreneur launching and scaling innovations that build power and promote economic security for workers. Alissa is an experienced writer and speaker. Her views on how to restructure the gig economy have been featured in The New York Times, NBC, Buzzfeed, TechCrunch, CNBC, Stanford University, Work Rebooted, and other media outlets and conferences.
    Featured Skill Operations Manager
    Business Operations
    Finance & Accounting
    Strategy
  • $125 hourly
    • 5.0/5
    • (3 jobs)
    I ran a content-creation marketplace called The H Hub. We built a community of 40,000 creators and worked with 6,000+ brands in the Consumer Goods space, including Kellogg's & Campbell's. Where my speciality lies is launching & scaling products by conducting small, rapid experiments and iterating from there. In this growth process, my priority is always customer retention (building a product they love and finding a way to reach more of that market).
    Featured Skill Operations Manager
    Content Strategy
    Product Launch
    Production Planning
    Business Operations
    Marketing Operations & Workflow
    Marketing Analytics
    Digital Marketing
    Financial Modeling
    TikTok Marketing
    Facebook Advertising
    Google Ads
    Google Analytics
    Startup Consulting
    Marketing Strategy
    Growth Strategy
  • $35 hourly
    • 5.0/5
    • (3 jobs)
    Hi! Mariamell here! As a skilled Virtual Assistant and Project Manager professional with over five years of experience across diverse industries, I specialize in streamlining operations, managing complex projects, and boosting brand visibility through strategic social media initiatives. I bring a proven track record of delivering results while maintaining exceptional attention to detail and adaptability in dynamic environments. Key Expertise: •Project Management Excellence: Certified in Google Project Management with expertise in Agile/Scrum methodologies, project scheduling, and quality assurance. Skilled in tools like Monday.com, Asana, and Trello for efficient task execution. •Social Media Strategy: Experienced in content creation and analytics, driving a 15% increase in website traffic and 10% growth in engagement through targeted campaigns on platforms like Instagram, Facebook, and Twitter. •Operations and Team Leadership: Successfully led cross-functional teams, enhanced operational efficiency, and implemented process improvements to achieve KPIs. •Administrative and Client Support: Proficient in calendar/email management, event coordination, and communication, ensuring seamless workflows for businesses. •Bilingual Advantage: Fluent in English and Spanish, enabling effective collaboration across diverse teams and client bases. My Toolbox: •Google Suite, Microsoft Office Suite, Trello, Canva, Mailchimp, Tableau •Social Media Platforms (Instagram, Facebook, LinkedIn, Twitter) •Data analysis tools and CRM platforms Achievements: •Enhanced compliance with project standards by 50% while managing communication for teams of 20+ professionals. •Developed and delivered employee training programs, reducing onboarding time by 30%. •Created newsletters reaching 1,000+ subscribers, resulting in a 15% increase in click-through rates. •Planned and executed events with 50% higher client participation rates. Let’s Work Together: Whether you need a reliable Virtual Assistant to manage your day-to-day operations, a Project Manager to oversee your complex initiatives, or a Social Media Strategist to elevate your brand, I’m here to help you succeed. Let’s collaborate to make your vision a reality!
    Featured Skill Operations Manager
    Third-Party Logistics
    Professional Tone
    Social Media Advertising
    Data Entry
    Data Analysis
    Google Workspace
    Leadership Skills
    Communication Skills
    Administrative Support
    Sales
    Salesforce
    Customer Service
    Customer Engagement
    Recruiting
    Training & Development
    Project Management
    Business Operations
  • $100 hourly
    • 5.0/5
    • (5 jobs)
    Summary * Experienced commercial financier - working in the banking and finance industry since 2013. * Strong understanding of multiple various forms of real estate lending, and corporate asset based lending. * Determined, highly motivated and charismatic, with exceptional interpersonal and sales skills - always focusing on the customers needs. * Developed relationships with key individuals and institutions, particularly in the commercial real estate lending sector. * Experience in building and sustaining strong client relationships.
    Featured Skill Operations Manager
    Financial Plan
    Business Operations
    Financial Report
    British English Accent
    Wealth Management
    Commercial Lending
    Personal Finance & Wealth Management
    Voice Recording
    Indexing
    Business Presentation
    Life Insurance
    Business Development
    Market Research
    Finance & Accounting
  • $68 hourly
    • 5.0/5
    • (4 jobs)
    15+ Years in IT across wide range of industries. I've helped design, re-design, and forklift IT Business and Helpdesk Operations for multi-million dollar MSPs serving private and public sectors. - Harvard Online Certificate in Leadership Principals - Certified Associate in Project Management, PMI + COMPTIA Project Plus - MSI, Change Management Professional - Awarded MSI's Continuous Improvement Professional Award
    Featured Skill Operations Manager
    Small Business Administration
    Cloud Management
    Business Operations
    Technical Writing
    Process Development
    Process Improvement
    System Administration
    Virtual Assistance
    Business Consulting
    Project Management
    Continuous Improvement
    Tech & IT
    Desktop Support
    Technical Project Management
  • $110 hourly
    • 5.0/5
    • (2 jobs)
    SUMMARY Dynamic Senior Construction Project Manager with over 40 years of experience delivering multimillion-dollar projects on time and within budget. Renowned for exceptional expertise in contract interpretation, dispute resolution, and claims processing, ensuring seamless project execution and client satisfaction. Skilled in leading cross-functional teams, optimizing resource allocation, and mitigating risks across diverse construction sectors, including commercial, residential, and infrastructure developments. Adept at fostering strong stakeholder relationships and driving operational excellence through innovative problem-solving and strategic planning. A proven leader committed to delivering high-quality outcomes while navigating complex project challenges with precision and professionalism. Scope Management During the pre-construction phase, I ensure that a clear, defined scope of work (Contract Documents), which meets the owner’s requirements has been developed, organized and archived for dissemination and all items on the development checklist are progressing on schedule. During construction, ensure that the scope of work does not change without official change modification. Ensures that all change requests are justified, and all associated pricing are verified. Obtain the required architect/engineer and owner signatory approvals for any such changes. Manage all change requests as directed by the contract documents. Prepare and maintain a change control log. Time Management Create and maintain master Critical Path Method (CPM) schedule. The Master Schedule will include all project activities including, but not limited to: design, procurement, permitting, construction, and commissioning. Every activity will have an assigned duration and be logically correlated to other activities. A baseline will be established and updated monthly or biweekly and metrics of the critical path reported properly. Cost Management During the pre-construction phase, will prepare a realistic budget for the entire project (as needed). Will utilize all resources to maximize budget accuracy (archived project cost data, published industry data, and market-driven price exploration). Will create a Master Schedule of Values (MSOV) to organize and track project costs. Obtain and monitor the Architect’s & Contractor’s Schedules of Values (SOV) in respect to work performed. Perform Earned Value Measurement (EVM) analysis when verifying all requests for payment. Update the MSOV monthly. Manage and update all costs associated with scope change. Quality Management Will ensure the Contractor has established and is adhering to their internal quality control plan. Will establish and manage a quality assurance plan, verifying that all third-party testing reports meet the specified parameters. Will verify that submittal process is clear and transparent (forms, logs, etc.). Will ensure that designers and contractors are inquiring and responding professionally, timely and accurately. Communication Management Will ensure the Contractor is reporting site conditions, weather, activities, etc. on daily logs. Will verify that Request for Information (RFI) process is clear and transparent (forms, logs, etc.). Will ensure that designers and contractors are inquiring and responding professionally, timely and accurately. Will review monthly draw requisitions. Will create and disseminate monthly project summary reports. Reports will be comprehensive and include the following elements: overall summary, current activities, upcoming activities, project schedule status, project cost report (complete with Earned Value Measurement), quality concerns and project photos. Risk Management Identify, document and update any uncertain events or conditions. (These events could present a positive or negative effect on the project objective, and will mitigate all negative risks, while exploit all the positive ones.)
    Featured Skill Operations Manager
    Critical Thinking Skills
    Business Operations
    Construction Estimating
    Management Consulting
    Budget Management
    Time Management
    Project Management
    Workplace Safety & Health
    Contract Management
    Cost Management
    Construction Management
  • $45 hourly
    • 5.0/5
    • (4 jobs)
    Hello! I’m Marco, a Chief of Staff with over 6 years of experience in operations and executive support. I’m all about driving operational excellence, refining processes, and leading cross-functional teams to success. Here’s What I Bring to the Table: • Communication Wizard: I’m a top-notch communicator who effortlessly connects with stakeholders at all levels, both within the company and with external partners. • Detail-Oriented Perfectionist: With a sharp eye for detail, I make sure every task meets the highest standards and deadlines are always met. • Strategic Problem-Solver: I love spotting opportunities and challenges and then crafting innovative solutions to tackle them head-on. What really lights my fire? Supporting founders and executives. I get a real kick out of helping them achieve more by giving them back their time, so they can focus on their strengths and what truly matters. I’m all about making a difference and bringing positive energy to every project. I can’t wait to bring my strategic thinking and leadership skills to exciting new challenges. Let’s connect and make something extraordinary happen together!
    Featured Skill Operations Manager
    Task Coordination
    Continuous Improvement
    Team Management
    Customer Service
    Google Workspace
    Business Management
    Process Improvement
    Customer Satisfaction
    Sales
    Project Management
    Business Operations
    Strategy
    Strategic Plan
  • $120 hourly
    • 5.0/5
    • (2 jobs)
    Certifications: Administrator • App Builder • Service Cloud Consultant • Experience Cloud Consultant • Sales Cloud Consultant • Data Architecture and Management Designer • Business Analyst • Data Cloud Consultant • AI Associate • AI Specialist With over 15 years of experience in fast growing tech startups, I understand the challenges you face on a day to day basis. I know what it’s like to operate through chaos and the need to move quickly. I will leverage that knowledge and experience to help you avoid often made mistakes and build processes that prepare your business for the growth to come. I know Salesforce intimately and have used it to power operations teams in a wide array of companies like Facebook, Dropbox, Shift, Common Living and Unstoppable Domains. I help clients through Salesforce implementations or to maintain their Salesforce instance. I'm an expert in process optimization and automation.
    Featured Skill Operations Manager
    Salesforce Sales Cloud
    Sales
    Business Operations
    Salesforce CRM
    Salesforce Service Cloud
    Salesforce Lightning
    Business
    System Automation
    Journey Mapping
    Salesforce App Development
    Salesforce
  • $175 hourly
    • 5.0/5
    • (2 jobs)
    I'm a revenue operations expert with 10 years of experience working with growing and scaling organizations. My main focus is to advise on the best design for revenue operations systems that my clients leverage and then implement these updates. The success of a business depends on the ability to use data to make informed decisions, I help make sure revenue data is collected and available to be analyzed. I am experienced working with: Experienced working with: -Salesforce -Hubspot -Outreach -Salesloft -ZoomInfo -Clearbit -Gong -Conga -DealHub -RevOps.io -Stripe -HelpScout -Zendesk
    Featured Skill Operations Manager
    Salesforce CPQ
    Stripe
    SaaS
    Strategy
    Business Operations
    Business Management
    Sales Operations
    Salesforce
    Salesforce CRM
    Salesforce Lightning
    CRM Software
  • $150 hourly
    • 5.0/5
    • (9 jobs)
    BACKGROUND: • Management consultant at McKinsey & Company, where I advised Fortune 100 clients • Strategy & Operations leader at two Silicon Valley startups; one was acquired in 2023 • Bachelor's degree in Economics and Operations from a top 20 US university (Washington University in St. Louis); graduated top of class in my program AREAS OF EXPERTISE: • STRATEGY: corporate strategy, business plans, fundraising narratives, annual planning, market selection, build versus buy • OPERATIONS: fractional COO, SOPs, efficiency improvements, process creation / iteration, organizational design, goal-setting and metric tracking • ANALYTICS: survey insights, operational data analysis, product analysis, acquisition funnels, financial modeling, spreadsheet tools / calculators If my background seems like it could be a fit for your needs, please reach out even if your specific project type isn't included in the examples above.
    Featured Skill Operations Manager
    Process Design
    Google Docs
    Analytics
    Business Operations
    Microsoft Word
    Research & Strategy
    Research Interviews
    Microsoft PowerPoint
    Google Slides
    Presentations
    Survey Data Analysis
    Data Analysis
    Microsoft Excel
    Operations Analytics
    Google Sheets
  • $150 hourly
    • 5.0/5
    • (22 jobs)
    My passion is to help busy leaders achieve their bold visions through a sharp focus and follow through on what matters most. There's more below ... but first a thought on money. Why do I do this? Because I like to help people. Typically when I propose on a job, I adjust my rate to the commitment and effort the job appears to need. If my standard rate seems out of your reach, it's always worth a quick chat. I'm more interested in the experience of working with new organizations and people than making a ton of money. Conversely complex projects may require more client investment. Expert at business operations that work seamlessly with one another. As a strategy & operations consultant I know how to quicky and accurately assess, analyze, and recommend changes to align people, processes, and strategy. From my time as an operating executive and general manager, I know what it means to implement change and manage the day-to-day for weeks, months, and years. For my clients this means I deeply understand your reality and have the training, frameworks, and hands-on experience to help you succeed -- without pissing off your people. - Fractional COO (Chief Operating Officer, Head of Operations, Operations Director) - Chief of Staff - Management Consulting | Management Consultant - Interim management (Operations, Administration, HR, Comms) - Project management - Strategy & strategic planning - OKR Coach - Startups - Communications (board, investors, executive, company, community)
    Featured Skill Operations Manager
    Customer Service
    Business Process Reengineering
    Business Strategy
    Program Management
    Business Coaching
    Customer Experience
    Business Transformation
    Project Management Office
    Communications
    Strategy
    Change Management
    Project Management
    Management Consulting
    Business Operations
    Organizational Design & Effectiveness
  • $65 hourly
    • 5.0/5
    • (7 jobs)
    Hi there! I am a Harvard grad, entrepreneur, and business consultant in NYC. I previously founded my own technology company, hired over 500 employees, and sold the business after four years. As CEO, I handled all business model development, pitch decks, and other materials and documentation for fundraising, sales, training, and M&A. I now work with startups, small businesses, and job seekers, primarily: - Designing pitch decks and one-pagers for fundraising, sales, and M&A pursuits - Writing and designing resumes and cover letters - Developing and documenting company processes and operations I am a native English speaker and am also fluent in Spanish and French. Please note that I am currently offering a highly discounted rate, as I am new to the Upwork platform and eager to jump into fun projects. I hope we get a chance to work together!
    Featured Skill Operations Manager
    Resume
    Elevator Pitch
    Infographic
    Resume Writing
    Entrepreneurship
    Document Formatting
    Process Documentation
    Graphic Design
    Business Operations
    Resume Design
    Resume Development
    Business Presentation
    Pitch Deck
    Business Development
    Product Management
  • $45 hourly
    • 5.0/5
    • (5 jobs)
    Let me optimize and support the tech that manages your digital presence, so you can focus on what you love. I help businesses optimize their operations through strategic CRM implementation, system documentation, and process automation. Drawing from my experience in technical support engineering, web application development, and business ownership, I create comprehensive solutions that drive measurable results. Core Services: Strategic CRM Implementation - Custom pipeline development based on user journeys - Workflow mapping and automation design - System audits and optimization planning - Implementation strategy and documentation Documentation & Process Design - Technical documentation and user guides - Standard operating procedures (SOPs) - Training materials and onboarding documents - Process improvement documentation System Integration & Automation - Custom field configuration and value mapping - Cross-platform integration setup - Automated workflow development - Quality assurance frameworks Analytics & Technical Support - Custom dashboard creation - KPI tracking implementation - Performance monitoring systems - Ongoing system maintenance Business Background: As a small business owner and former technical support manager, I understand both the strategic and practical challenges of scaling operations. This dual perspective allows me to create solutions that are technically sound and business-focused, supported by clear documentation and implementation guides. I specialize in delivering scalable, well-documented solutions that continue providing value long after our engagement ends. My approach emphasizes: - Clear communication and documentation - Systematic implementation - Measurable results - Sustainable process improvement Available for both project-based work and ongoing optimization/support arrangements. Let's discuss how I can help streamline your operations through effective system implementation, documentation, and optimization.
    Featured Skill Operations Manager
    Business Operations
    Business Process Management
    System Analysis
    Sales Funnel Builder
    Analytics Dashboard
    Technical Writing
    Process Documentation
    Technical Documentation
    Software Integration
    Customer Onboarding
    CRM Development
    CRM Automation
    Automated Workflow
    Marketing Automation
    HighLevel
  • $80 hourly
    • 5.0/5
    • (17 jobs)
    Clear, compelling content for healthcare founders, clinicians, and medtech innovators—built on research fluency and storytelling precision. A medical content strategist and ghostwriter with a background in: - Clinical research management (Phase I/II, pediatric trials, ophthalmic devices, CNS and women’s health studies) - Regulatory coordination and sponsor-facing ops at CROs - Scientific writing and healthcare marketing for startup founders, MDs, and podcasts I’ve worked across hospital systems, reproductive health clinics, and the research trenches — from IRB approvals to investigator meetings. I’ve also studied medicine myself, so I speak fluent HCP. And yes, I still cringe when someone calls a LinkedIn post “just fluff.” These days, I ghostwrite and strategize for people at the forefront of healthcare — founders, physicians, and innovators who are shaping what’s next but don’t have time to write about it. - Thought leadership for health founders & medtech CEOs - Articles and posts that translate science into narrative - Strategy that makes your ideas hit harder, faster, and more human A cardiac surgeon just recently DM’d me: “Just a quick note to tell you that your post topics and content and presentation are excellent – really enjoy reading them.” And a CEO client sent this (all caps, but I’ll keep it classy): “You are a master writer!!!! The show notes and this message even are amazing! Thanks for saying that!” Whether you're launching a new offering, clarifying your message, or trying to sound like yourself on the best day — I can help. NYC-based. Research fluent. Writing-obsessed. Health geek. Let’s collaborate if you need: - Ghostwritten LinkedIn posts that actually sound like you (not a robot) - Strategic storytelling across social and newsletters — clear, credible, and scroll-stopping - Articles or blogs that translate science into narrative (and readers into believers) - Brand-aligned show notes or podcast content that expands your voice - A content partner who understands both FDA studies and founder brain No fluff. No templates. Just content that feels like you — only sharper.
    Featured Skill Operations Manager
    Business Operations
    Clinical Trial
    Scientific Writing
    Scientific Research
    Research Papers
    Medical Terminology
    Medical Editing
    Medical Writing
    Organizational Design & Effectiveness
    Management Skills
  • $40 hourly
    • 5.0/5
    • (2 jobs)
    I'm a Harvard graduate with a strong blend of analytical thinking and creative business acumen, honed through my experience leading a growing clean tech startup. Starting with a focus on customer and investor relations, I quickly progressed to overseeing operations and spearheading business development efforts. During my tenure, I have successfully secured seed funding, led market research, facilitated customer discovery, and managed key accounts to drive product commercialization. Recently, I spearheaded a comprehensive brand enhancement initiative and oversaw the development of a dynamic website. I act as the company Chief of Staff. Throughout my career, I have excelled at understanding and effectively communicating business objectives and goals. Drawing from my previous sales experience, I have developed a keen ability to comprehend customer needs and articulate the value proposition of innovative solutions. As the third full-time employee of a thriving startup, I have demonstrated versatility by assuming leadership responsibilities across various business functions, including operations, sales, marketing, HR/hiring, and more. I am a flexible and multifaceted business leader, driven by an analytical mindset and renowned for meticulous attention to detail, enabling me to complete tasks efficiently in the fast-paced startup environment. Proficient in the Microsoft Suite (Excel, PowerPoint, Word, etc.) and the Google Suite, I possess expert skills in these platforms. Additionally, I am well-versed in various software tools such as Notion, Rippling, and more, leveraging technology to streamline processes and enhance productivity. I have experience analyzing business objectives and selecting software tools to improve operations.
    Featured Skill Operations Manager
    Pitch Deck
    Startup Consulting
    Notion
    Market Analysis
    Business Operations
    Sales Copy Review
    Sales Copy
    Business
    Analytics
    Business Development
    Startup Company
    Market Research
    Sales
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