Upwork home
Sign up
Secondary

Hire the best Operations Managers in Chicago, IL

Check out Operations Managers in Chicago, IL with the skills you need for your next job.
Hire freelancers
  • $150 hourly
    • 5.0/5
    • (12 jobs)
    Want to scale your agency or B2B service company before hiring more people or working 70 hours a week? You’ve built a great offer, brought in clients, and grown fast—but now the cracks are showing. Tasks & projects miss deadlines, team members ask constant questions, and you’re stuck in the weeds fixing fires. That’s where I come in. I’ve worked with 70+ founders build lean, efficient operations so you can take on more clients before increasing headcount, turn team chaos into clarity, and finally run your company like a CEO — not an exhausted employee. I bring a mix of strategy, implementation, and deep systems thinking to every engagement. Let’s simplify, scale, and get your business running like a machine. What I Do: I specialize in helping $20k–$1M/month agencies: ✅ Replace disjointed SOPs, ClickUp chaos, and bandaid automations with a centralized, scalable operating system ✅ Systemize sales process, client onboarding, fulfillment, team accountability, and internal ops — all in ClickUp, GHL, Make/Zapier, and your current stack ✅ Drastically reduce founder involvement in delivery without sacrificing quality ✅ Improve margins, speed, and client experience — so your agency can grow without breaking Key Outcomes I’ve Delivered: 📈 Scaled agencies from $20k/mo → $100k+/mo 🔥 Increased client delivery capacity by 10X before hiring ⚙️ Reduced founder working hours from 12/day → 5–6 with systemized delivery ops 🚀 Built full client delivery systems for $1M–$10M/year agencies — reducing onboarding time by 80% 🧩 Created team onboarding, hiring, and training systems to support internal growth 💼 Hired, onboarded & trained 50+ team members across sales, operations, CS, and delivery 🧠 Built custom automation ecosystems in Make, Zapier, GoHighLevel, ClickUp, Airtable, and more 💸 Streamlined sales processes leading to 57% decrease in lead to close time, and 17% increase in close rate 🎉 Helped over 70 founders increase team productivity, revenue & profit You’ll Love This If You’re Thinking: 💭 “We’re landing clients but fulfillment is a mess — I’m still the bottleneck.” 💭 “I want someone who can actually think strategically, not just connect tools.” 💭 “We need to get more out of ClickUp, GHL, and our current systems — but no one owns it.” 💭 “We need to grow delivery capacity, but I’m not ready to hire a huge team.” 💭 “I want to feel like a CEO again — not a firefighter in Slack.” My Clients Say: 🗣 “What Olivia accomplished is beyond anything I could’ve imagined. She brought in a systematic approach to streamline and automate our back-end processes, building numerous automations and workflows that have easily 10x’ed our capacity” - Jesse Simpson, CEO Quantum Capital 🗣 “I want to thank Olivia for the incredible work you've done. It's already having a positive impact on our productivity and output. I'm beyond impressed with the build and will be referring you to anyone who needs this type of service.” - Holly Medwid, CEO Monarch Social 🗣 “We've been so impressed by your ability to decipher and implement our complex workflow” - Matt Fruge, CEO SquareDash 🗣 “You are the best person that’s ever worked with me inside my business.” — Johnny Anton, CEO Remote Closer 🗣 “You’ve completely changed the way I do business.” — Jess Brooks, CEO BRX Social 🗣 “Big time impressed. Big time making my life easier.” — Dale Parducci, CEO EliteBody Who This Is NOT For: ❌ You’re looking for a cheap freelancer, not a strategic partner ❌ You’re not yet making consistent sales (we amplify growth — we don’t create it) ❌ You’re unwilling to delegate or make changes to your current way of working About The Systems Boss: I run a boutique operations agency focused on helping agency founders & B2B service providers scale smart. We only take on clients we’re confident we can help — and we’ll tell you if we’re not the right fit. We believe in: ✅ Simplicity over complexity ✅ Speed without sloppiness ✅ Strategic operations that drive actual ROI We’re Experts in: ⚡️ClickUp Verified Consultant ⚡️GoHighLevel Expert ⚡️Make Partner ⚡️Zapier Expert ⚡️Databox Premier Partner ⚡️Monday Certified Expert Next Steps: If you want a streamlined business you can scale confidently, send a message or invite me to your job. Let’s build a business that scales with systems and runs without you being in the middle of every decision.
    Featured Skill Operations Manager
    System Analysis
    Sales Operations
    Digital Marketing Strategy
    Automation
    Business Strategy
    Operating Systems Development
    System Automation
    Data Analysis
    Sales Development
    Hiring Strategy
    Outbound Sales
    Lead Generation
    Digital Marketing
    Systems Development
    Business Operations
  • $98 hourly
    • 5.0/5
    • (19 jobs)
    Ross is a non-practicing attorney who has helped executive leadership, and diverse, mission-focused organizations navigate through pivotal moments – such as scaling for growth, merger, and transformation programs – while integrating cultural, strategic, and operational initiatives. Experience includes forging strong partnerships to drive executive vision, enhancing performance through effective growth strategies, and leading cross-functional teams through Agile methodologies to achieve value creation with significant improvements in business efficiency and cost reduction.
    Featured Skill Operations Manager
    AI Consulting
    AI Builder
    AI Bot
    Sales
    Financial Analysis
    Business Strategy
    Microsoft Power BI
    Financial Model
    Strategic Planning
    Executive Support
    Investment Research
    Data Modeling
    Machine Learning
    Business Operations
    Due Diligence
  • $60 hourly
    • 4.6/5
    • (7 jobs)
    🌟 Hello, I'm Caitlyn Hillier Lussier—Your Next-Level Executive Assistant. 🌟 Reach out to me for the full packages & rates to be sent via email. Thank you! 📌 Profile Hey there! I'm looking for part-time roles where I can apply my robust skill set in executive assistance. I hold a BA in Public Relations & Advertising from DePaul University, and I specialize in bringing both efficiency and strategic thinking to my work. 🎓 Educational Background Bachelor of Arts in Public Relations & Advertising DePaul University, Class of 2017 💪 Core Skills Expert-Level Organization & Attention to Detail 🗂 Proficient in Email Management 📧 Proactive and Resourceful Problem-Solving 🤔 Process Optimization & Operational Procedures 🔄 Fluent in C-Suite Communication 🗨 🛠 Tech Tools I Rock Basecamp Wrike Monday JIRA Trello Slack High Level ChatGPT Zapier Confluence Sales Force 👩‍💻 Professional Journey Gulo, July 2022 - Present Senior Account Executive/ Assistant to CEOs Integral to both founders & CEOs, specializing in calendar and email management. Agile methodology applied to lead projects from start to finish. Part of strategic initiatives for organizational growth. Launch Digital Marketing, Sep 2018 - July 2022 Account Manager/ Project Manager/ Executive Assistant Managed and optimized 45 varied client accounts. Applied tech tools like Jira and Wrike for seamless project management. Consistently found innovative ways to enhance internal and client-facing processes. Hughes Socol Piers Resnick Dym, Ltd., June 2017 - Sep 2018 Marketing Coordinator Drove advertising campaigns across Google, Facebook, and Bing platforms. Authored 15 press releases, achieving media coverage 12 times. Delivered analytical reports during monthly shareholder meetings. If you're in need of an Executive Assistant who is not just about ticking off tasks but also about adding strategic value, let's connect. I look forward to bringing a mix of millennial energy and corporate precision to your team. Cheers! 🥂
    Featured Skill Operations Manager
    Email Management
    Calendar Management
    Operations Management Software
    Business Operations
    Organizational Background
    Executive Support
    Administrative Support
    Project Management
  • $100 hourly
    • 4.6/5
    • (1 job)
    As an experienced Marketing, Operations, and Strategy practitioner, I'm not just a consultant; I'm your partner in success. Today your business faces more complex challenges than ever before. I address the challenges so your organization becomes more agile, efficient, and profitable. At the heart of my work lies a deep understanding of the critical functional areas of Marketing, Operations, and Strategy. I use my expertise to untangle complex problems, streamline processes, and develop strategies for smoother operations, enhanced profitability, and expansion at your pace. My functional expertise includes but is not limited to: Marketing: - Customer Data Platform (CDP) Evaluation & Implementation - Digital Marketing - Website Management - Survey Development - Customer Experience Optimization - Campaign Development & Implementation - Customer Persona Design Operations: - Lean Six Sigma - Process Development & Implementation - Identifying & Eliminating Operational Waste - Marketing & Revenue Operations - Data Operations Strategy: - Market Positioning - Growth Strategy - IT Strategy - Competition & Innovation - Design Thinking - Customer-Centered Strategy - Strategy Implementation - Resource Allocation I pride myself on being at the forefront of industry trends, technology advancements, and best practices. With expertise in Business-to-Business (B2B) Technology, Retail, and Travel & Hospitality, my commitment to staying ahead of the curve equips me with the tools and insights necessary to address even the most daunting business issues.
    Featured Skill Operations Manager
    Budget Management
    Persona Development
    Corporate Strategy
    Business Strategy
    Growth Strategy
    Industry & Competitor Analysis
    Marketing Strategy
    Marketing Consulting
    Marketing Automation Strategy
    Marketing Analytics
    Operations Analytics
    Business Operations
    Marketing Operations & Workflow
    Strategy
    Marketing
  • $100 hourly
    • 4.9/5
    • (2 jobs)
    Dynamic, visionary, and seasoned professional with in-depth experience and expertise managing domestic and international product, technology, and operational teams with proven record accelerating speed-to-market, increasing overall revenue, and optimizing manufacturing and process efficiencies. Results-oriented with 25+ years of experience in OTC Drugs, Dietary Supplement, Food & Beverage, CPG and Cannabis industries harnessing core competencies in NPD, QMS, Operations, Raw Material & Packaging Procurement, Inventory Management, Budget Management, Strategic Planning, Commercialization, and Manufacturing & Process Development .
    Featured Skill Operations Manager
    Good Manufacturing Practice
    People Management
    Business Operations
    Budget Management
    Project Management
    Food Packaging
    Process Improvement
    Food & Supplements
    Food & Beverage
    Operations Analytics
    Cost Analysis
    Procurement
    Quality Assurance
    Product Development
    New Product Innovation
  • $40 hourly
    • 5.0/5
    • (5 jobs)
    With a solid background in property management and financial analysis, I bring over 6 years of expertise to help you optimize property operations, boost profitability, and make data-driven decisions. In addition to property management, I have deep experience in financial analysis and underwriting. I have worked on detailed financial models to evaluate property acquisitions, analyze market trends, and deliver actionable insights for investment decisions. I am adept at creating pro forma financial statements, evaluating potential risks, and maximizing ROI for real estate portfolios. Whether you need assistance with property management strategies, financial analysis, or underwriting for real estate investments, I am here to deliver top-tier results. Let’s collaborate to elevate your real estate projects to the next level.
    Featured Skill Operations Manager
    Buildium
    AppFolio
    Yardi Software
    Real Estate Marketing
    Real Estate Acquisition
    Real Estate Lead Generation
    Real Estate Investment Assistance
    Real Estate Listing
    Real Estate Financial Modeling
    Real Estate Business Plan
    Real Estate Appraisal
    Business Operations
    Customer Service
    Real Estate
  • $150 hourly
    • 5.0/5
    • (7 jobs)
    I have built and sold 5 companies, 3 for clients and two of my own, both developed from zero annual revenue to $47M and $210M annual sales each. I have considerable experience writing and reviewing business plans and providing coaching to help businesses launch or accelerate growth. My background is in leadership coaching and training for entry-level and senior sales teams. With a background in startup launches, I have a keen understanding of the needs in developing marketing strategies that are realistic, affordable, and quickly executed. Key skills : • Business Planning - long and short term • Business Health Check & turnarounds • Sales strategy coaching • Due diligence for purchase and fund raising - creation of fund raise documents • Leadership coaching & training
    Featured Skill Operations Manager
    Startup Consulting
    Coaching
    Business Coaching
    Financial Modeling
    Business Consulting
    Management Consulting
    Pitchbook
    Business Operations
    Organizational Design & Effectiveness
    Strategy
    Financial Analysis
    Business Plan
    Strategic Plan
  • $45 hourly
    • 5.0/5
    • (4 jobs)
    Project Management Professional I bring a wealth of expertise in overseeing complex projects from inception to successful completion. With a strong foundation in project management principles and methodologies, I excel at coordinating resources, managing timelines, and ensuring that all project objectives are met with precision and efficiency. Key Skills and Expertise: - Project Planning and Execution: Proven ability to develop comprehensive project plans, manage budgets, and adhere to strict deadlines. - Team Leadership: Adept at leading cross-functional teams, fostering collaboration, and driving high performance. - Risk Management: Skilled in identifying potential risks, developing mitigation strategies, and ensuring project stability. - Stakeholder Communication: Excellent communication skills to keep all stakeholders informed and engaged throughout the project lifecycle. - Quality Assurance: Focused on maintaining high standards and delivering top-quality results. - With a track record of successful project deliveries across various industries, I am committed to bringing your business visions to life with efficiency and excellence. Operations & Support With a robust background in Operations & Support, I specialize in streamlining processes and providing exceptional operational support to ensure smooth and efficient business operations. My focus is on enhancing productivity, reducing costs, and improving overall operational performance. Key Skills and Expertise: - Process Optimization: Expertise in analyzing and improving business processes to enhance efficiency and productivity. - Operational Management: Proven ability to manage day-to-day operations, ensuring seamless workflow and high operational standards. - Customer Support: Strong focus on delivering exceptional customer support, resolving issues promptly, and maintaining high customer satisfaction. - Data Analysis: Skilled in using data to drive decision-making and optimize operational strategies. - Resource Allocation: Effective in managing resources to ensure optimal utilization and cost efficiency. I am dedicated to providing top-notch service to achieve your goals and maintain a competitive.
    Featured Skill Operations Manager
    Project Management
    Life Coaching
    Business Operations
    Data Entry
    Client Management
    Word Processing
    Problem Solving
    Time Management
    Customer Support
    Blog Content
    Management Skills
  • $250 hourly
    • 5.0/5
    • (4 jobs)
    I am a Fractional CTO/COO and Digital Strategy Advisor with over 15 years of experience in consulting and software delivery
    Featured Skill Operations Manager
    User Stories
    Program Management
    Business Transformation
    Sales Operations
    Digital Strategy
    Business Plan
    Business Analysis
    Project Management
    Strategy
    Management Consulting
    Business Operations
    Strategic Plan
  • $50 hourly
    • 0.0/5
    • (1 job)
    I am a dynamic consensus-building leader with 10 years of employing my focused skills in developing operational processes in new spaces and 4+ years of experience as a people manager. I thrive in fast-moving environments building data-informed strategies and processes, employing analytical insights to improve performance, and encouraging flexibility with an ability and desire for change and improvement. I am a strategic, tenacious, and innovative trailblazer who is a strong communicator with an exceptional talent for finding commonality through analytical thinking and the ability to convey feedback and insights to key stakeholders resulting in modernized practices and bottom-line growth. Key Accomplishments & Competencies * Created dynamic ticketing and pricing strategy for Brooklyn Nets yielding the top 7 out of 10 grossing revenue games in franchising history. * Earned #2 NBA team in revenue growth and tickets sold in the 19-20 season by establishing
    Featured Skill Operations Manager
    Business Strategy
    Business Management
    Data Entry
    Forecasting
    Cross Functional Team Leadership
    Process Improvement
    Business Presentation
    Business Operations
    Business
    Corporate Strategy
    Data Analysis
    Microsoft Excel
    Tableau
  • $40 hourly
    • 0.0/5
    • (1 job)
    Senior operations leader, program/project management expert and professional problem solver who creates healthier organizations by building the world-class teams and processes that make them run. Passionate about: Strengthening operational effectiveness - Building a comprehensive understanding of operations to identify replicable bright spots and uncover opportunities to create and optimize the business. Moving organizations forward - Ensuring viability by strategizing and driving transformational, data-based initiatives to build more resourceful, sustainable, and future-proof organizations. Building team capacity to make a difference - Providing leadership and training that sparks enthusiasm, elevates existing talent, and inspires individuals to work together to achieve a shared purpose.
    Featured Skill Operations Manager
    Applicant Tracking Systems
    Candidate Sourcing
    Staff Recruitment & Management
    Bank Reconciliation
    Taxes
    Journal Entries
    Accounts Payable
    Accounts Receivable
    QuickBooks Online
    Business Management
    Business Consulting
    Office 365
    Project Management
    Business Operations
  • $56 hourly
    • 0.0/5
    • (0 jobs)
    I have worked in the behavioral health profession for over 20 years, with the last 15 years being in executive leadership. Through this time, I oversaw the creation and supervision of our company's various departments, was responsible for overseeing our company's day to day operations, and assisted in the development and oversight of our company's clinical and administrative KPIs as well as financial P&Ls. My strengths include efficiency, time management, and organization. My passion is working with children and being part of a team that promotes improving quality of life.
    Featured Skill Operations Manager
    Organizational Behavior
    Cognitive Behavioral Therapy
    Applied Behavior Analysis
    Business Operations
    Time Management
    Organizational Background
  • $175 hourly
    • 0.0/5
    • (0 jobs)
    I am a Senior Director at EY-Parthenon, a leading global strategy consulting firm, where I partner with clients in the technology, media, and telecommunications sector to lead growth strategy projects. With over 8 years of experience in strategy consulting, I have helped clients achieve their strategic goals, optimize their performance, and create value across diverse industries and markets. I am also an Advisory Board Member at Intelligence Ventures and Principal at CANCER FUND, a venture capital fund that invests in early stage cancer innovation startups. In this role, I lead fundraising efforts, identify and conduct due diligence on potential portfolio companies, and support strategy and operations across the cancer innovation ecosystem. I am passionate about leveraging my business skills and network to accelerate the development and adoption of novel cancer solutions that can improve the lives of millions of patients.
    Featured Skill Operations Manager
    Business Operations
    Business Process Modeling
    Business IT Alignment
    Strategy
    Analytical Presentation
    Management Consulting
    Career Coaching
    Business Coaching
    Coaching
  • $40 hourly
    • 0.0/5
    • (0 jobs)
    I’m an operations professional with a data-first mindset, experienced in driving efficiency, reducing costs, and building scalable systems. My background is in SaaS and other tech companies, from early stage startups to late growth stage. I specialize in identifying gaps in operational workflows, finding solutions, and implementing them through tools like Google Suite, Tableau, and Salesforce. I’ve led numerous cross-functional projects from inception to completion, with my biggest successes including: 28% reduction in companywide operating expenses, 169% asset growth, and improved team performance through better systems and clearer metrics. Whether you need help setting up dashboards, cleaning up workflows, or solving messy operational bottlenecks, I can step in and deliver. I'm currently building toward a more data-heavy role, and am currently enrolled in data analytics continuing education classes. I am drawn towards projects that blend operations and data analytics.
    Featured Skill Operations Manager
    Company Research
    Market Research
    Business Operations
    Project Management
    ClickUp
    QuickBooks Online
    Salesforce
    Tableau
    Google Sheets
    Process Improvement
    Problem Solving
    Communication Skills
    Cross Functional Team Leadership
    Organizational Background
    Operations Analytics
  • $40 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I’m Joshua — a strategic support partner with over a decade of experience managing projects, teams, and service operations across the U.S. and Canada. My background spans corporate leadership, customer experience management, and IT operations — but what I do best is make complex work feel seamless. I specialize in: • Project & Operations Management • Virtual Assistance & Executive Support • Data Entry, Research & Documentation • Customer Experience & Service Process Improvement • Training, SOP Creation & Workflow Optimization I’ve led national teams, negotiated service contracts, overseen multi-market tech rollouts, and managed vendor networks — but I also roll up my sleeves to keep calendars moving, inboxes clean, and systems tight. Clients hire me because I bring: ✅ Clear communication ✅ Fast, high-quality deliverables ✅ Strategic thinking with hands-on execution ✅ Calm under pressure and trustworthiness at scale Whether you're a founder in need of smart, proactive support or a growing business looking to streamline operations, I’m here to make things easier — and better. Let’s get to work.
    Featured Skill Operations Manager
    Customer Experience Management Software
    Procedure Development
    Salesforce
    Operations Management Software
    Email Management
    Task Coordination
    General Transcription
    Operations Analytics
    Data Entry
    Content Writing
    Resume Writing
    Process Improvement
    Business Operations
    Project Management
    Virtual Assistance
  • $65 hourly
    • 0.0/5
    • (0 jobs)
    10+ years experience providing comprehensive services in budgeting/financial planning, project management, data analysis, procurment, shared services, facilities management. CAPM, PMP & OSHA certifications. *I create materials and present in board meetings *Know Power BI, Concur, Procore, Microsoft & Google Suites, Airtable, Jira
    Featured Skill Operations Manager
    Nonprofit
    Business Operations
    Procurement
    Personal Budgeting
    Bidding
    Forecasting
    Financial Planning
    Editing & Proofreading
    Project Management
  • $250 hourly
    • 0.0/5
    • (0 jobs)
    I help startups avoid financial pitfalls by providing simple, actionable steps tailored to their growth stage. I'm an accountant with 13 years of experience. I specialize in creating tax strategies that help you save money. By leveraging tax burden reduction, tax-loss harvesting, tax optimized investments, and charitable planning, I can help you reduce your tax liability. I've helped clients save about $18K/client annually in taxes. In the small business space I've developed ERP systems for smaller firms and used them to help clients double their income in 3 months. My experience includes restaurant, government, nonprofit, entertainment, beauty, fund accountant, small business, SMB's, and large corporations.
    Featured Skill Operations Manager
    Digital Transformation
    Microsoft Excel
    Bookkeeping
    Tax Planning & Advisory
    Business Analysis
    QuickBooks Online
    Fund Accounting
    Accounting Software
    Accounting Advisory
    Accounting
    Business Operations
    Business Consulting
    Financial Reporting
    Tax Strategy
    Financial Planning
  • $35 hourly
    • 4.9/5
    • (244 jobs)
    I have 10+ years of real-world Admin/Executive Assistance experience and 7+ years of virtual assistance. I am used to wearing many hats & always value my client's time. I am available for virtual assistant work and a variety of other tasks. As an assistant, I will always be ready to respond and work ASAP. Some skills of mine are, **Video Editing (Using Adobe Premiere Pro, After Effects, Final Cut Pro, Screenflow, Avid. **Working with Stock assets & templates. (StoryBlocks, Adobe Stock) **Photo Editing & Motion Graphics (Photoshop, After Effects) **Photo processing for real estate using Lightroom. **Graphic design, brochures, business cards, postcards, etc. (Illustrator, Indesign) **WordPress/Wix/Etc. edits & updates. Product listings & visual builders like Divi & Elementor. **Shopify assistance like Oberlo, product image editing, and data entry. **CRM Software (Hubspot, Zoho, Salesforce, Octopus, Zapier) **Salesforce database mgmt, action requests. **Project Management **Atlassian Tools (Jira, Confluence.) **Office & Google Suites **Concur Expense Reporting, receipt tracking/entry. **Quickbooks assistance (reconciliation, categorization, setup) **Livestream Moderation. (Zoom, Skype, Google Meet) **Zoom Conference Coordination/Setup/Tech Support **Helped coordinate Zoom conferences with 200+ attendees. **Email Template Creation (Mailchimp, Sendgrid, Hubspot.) **Creating/Running Google & Facebook Ads **Social Media content creation, scheduling. (Hootsuite, Adobe Spark, Canva.) **Creating presentations in Prezi, Powerpoint, and more. **Online research, creating organized sheets with key contacts or other info. **Video editing and collecting Stock Footage using resources such as Storyblocks. **Job Posting, Screening/Interviewing/Hiring, Employees. (On & Off Upwork) **Appointment setting, calendar management. (Clio, Gcal, Calendly.) **Customer Service (Freshdesk, Intercom, email/chat/phone support.) **Using Collaborative Apps like Basecamp, Asana, Trello, Monday, Notion, and Airtable.) **Chat apps like Slack, Microsoft Teams, and Discord. **Short-term rental management **Airbnb, Homeaway, VRBO, Expedia, Hostaway. **Real estate experience **Industry experience in Saas, Legal, Biotech, Education, HR, Food, Agriculture & more. I am familiar with PC and MAC and can work from the preferred system. I am Savvy about a wide range of programs & am quick/eager to learn new things. I am always happy to help others learn at their desired pace. I am a self-starter that has no problem working within a collaborative group. I value communication as well as the client's privacy. My price is always flexible. Please message me with any questions. -Nick
    Featured Skill Operations Manager
    Recruiting
    Executive Support
    Business Operations
    SEO Performance
    Microsoft Excel
    Microsoft Office
    Calendar Management
    Airtable
    Zoom Video Conferencing
    YouTube
    Adobe Creative Suite
    WordPress
    Google Docs
    Project Management
    Video Editing
  • $125 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I'm new to Upwork, but not new to business consulting. I'm here to help you take your nonprofit to the next level as your advisor & strategist. About me: I am a 25+ year global strategy executive, consumer intelligence professional and 2X startup founder with experience working with and for nonprofits, trade & professional associations, CPG companies, startups, and private equity firms such as Heineken USA, GoMacro, SC Johnson, Dude Wipes, Kraft, Nestle, Kimberly-Clark, the Illinois Lottery, MillerCoors, the Audiovisual and Integrated Experience Association (AVIXA), the Radiological Society of North America (RSNA), the American Library Association (ALA), the National Retail Federation (NRF), Dairy Management Inc (dairy checkoff), and others. My founder experience includes CampfireSocial, the venture-funded social commerce platform for membership-driven organizations and Pet Gotcha Day!, the virtual reality-focused pet adoption platform used by over 3,000 shelters & rescues across North America. I have advised dozens of organizations in everything from board relations to strategic planning to international Go-To-Market & brand strategy development to fundraising to technology development and more. I always brings an entrepreneurial lens to my work to identify new opportunities for growth and specializes in using quantitative and qualitative methodologies plus financial data to find solutions. My peers have said that ‘Erica is a keen observer of human behavior who can translate observations into action and one who spurs others to better thinking and better results.’ I am available for general C-Level consulting, serving as your fractional Strategist or fractional CEO, and leading nonprofit operations including staffing decisions. Please reach out. I'd love to learn more about your goals and help you bring them to fruition. I bill at $125/hr but open to payment/equity hybrid models. Masked case studies & references available upon request. Due to the nature of my work, I sign NDAs and keep all work output completely confidential. You’ll want your deliverables kept confidential too. Here are a few quotes from my clients: 1. Erica's ability to conduct insightful interviews with market leaders is impressive. She approached each conversation with an in depth understanding of our objectives, asked thoughtful questions, and gained valuable insights. She took the time to thoroughly understand the nuances of our industry, which allowed us to make well-informed decisions. Her contributions were invaluable in shaping our market strategy. I would highly recommend Erica to anyone seeking a skilled and reliable market researcher. I wouldn’t be able to get through this process without your help! – Tyler, VisionTech Robotics 2. Erica did an excellent job. She was creative with our budget and always adapted to meet our needs. She is professional and timely. She was able to extract truly unique perspectives and provide tangible action steps. Her professionalism, flexibility, and quick responses made working with her a pleasure. – Gopal, Calvono 3. I've had the pleasure of partnering with Erica on several projects over the past 3+ years. She is intelligent, dynamic and creative, not afraid to speak her mind with an assertiveness backed by a fresh perspective. She has full command of the issues of every project, while always understanding context and keeping her eye on the ultimate marketing objectives. She thinks strategically but switches to tactical mode, when needed, on the turn of a dime (or whatever coin people pivot on these days). She brings an innovations mindset because she has that ideal balance of creativity and analytical skills. She is also a lot of fun to be with. When traveling across the country, often multiple cities on consecutive days, it's a bonus to like the people you work with. Erica is kind and not only has a wonderful sense of humor, she is funny herself. She is a great verbal sparring partner and a keen observer of human behavior, whether the subject is the research or things going on in the culture or the next table over. Perhaps the biggest testament to someone's character is what they bring out in other people. Collaborating with Erica spurs me to better thinking and better results, and she helps keep me on top of my game. – Marc, ERP
    Featured Skill Operations Manager
    Business Operations
    Nonprofit Industry Consulting
    Nonprofit
    Strategy
    Investment Strategy
    Business Consulting
    Financial Analysis
    Go-to-Market Strategy
    Strategic Planning
    Executive Coaching
    Focus Group Moderation
    Market Research
    Startup Consulting
    Coaching
    Brand Development
  • $110 hourly
    • 0.0/5
    • (1 job)
    I bring expertise in Financial, Strategic planning and Operations execution, with 20+ years cross-functional experience working in and supporting critical disciplines; Management, Strategy & Operations, Sales & Marketing, Consumer Insights & Data Analytics. Focus on organizational transformation and problem-solving for Senior Leadership (CEO, CSO, CMO experience). Business scaler and team builder, managing projects and P&Ls of teams of 2 to 20 individuals. Brand exposure Food & Beverage: McDonald’s, Kellogg's, Unilever, Coca-Cola, Nestle, Mondelez International, Anheuser-Busch InBev, Diageo, Famous Grouse, Plymouth Gin Entertainment: Paramount Pictures, Nintendo, Samsung Financial Services: Accenture, Nationwide Building Society, Goldman Sachs, Merrill Lynch Telecoms: Sony Ericsson, Telecom Italia (TIM) Automotive: Michelin, FCA
    Featured Skill Operations Manager
    Management Skills
    Quantitative Research
    Quantitative Analysis
    Competitive Intelligence
    Market Analysis
    Customer Insight Analysis
    Consumer Goods
    Business Strategy
    Marketing Analytics
    Marketing
    Marketing Strategy
    Management Consulting
    Project Management
    Strategy
    Business Operations
  • $85 hourly
    • 0.0/5
    • (0 jobs)
    As an entrepreneur and former Director of Business Performance Improvement, I’ve built successful companies from the ground up and created thriving, community-driven environments for teams. I specialize in developing scalable systems, lead pipelines, sales funnels, and customer retention strategies that fuel business growth. My leadership experience includes spearheading DEI initiatives and mentoring junior team members, guiding them to take on strategic roles and engage in high-level conversations with CEOs. I excel in optimizing operations, implementing technology solutions, and overseeing global program transformations. My strategic approach ensures that the right talent is placed in key roles, fostering a collaborative, growth-oriented culture that drives long-term success. * Process Optimization & SOP Creation * Operational Efficiency & Scalability * Project Management (PMP Certified) * Organizational Transformation Strategy * Technology Integration for Business Growth * Business Development & Growth Strategies * Strategic Planning * Leadership & Team Development * Sales Strategy & Lead Generation * DEI Initiatives & Change Management * Global Program Transformation * Customer Retention & Consumer Journeys
    Featured Skill Operations Manager
    Business Transformation
    Customer Retention
    Lead Generation
    Sales Strategy
    Leadership Development
    Process Optimization
    Change Management
    Project Management Professional
    Business Operations
    Customer Relationship Management
    Strategic Planning
    Process Documentation
    Process Design
    Management Consulting
    Business Coaching
  • $52 hourly
    • 0.0/5
    • (0 jobs)
    Justin is an experienced strategy consultant with a specialization in business development / B2B sales He has worked with F100 companies in North America to land them over $100M in revenue from 2019-present day. Justin has pitched to large organizations such as Nationwide, Allstate, McDonalds, Northwestern Mutual, local governments, and more. He’s developed proposals/RFP’s, created pitch decks/business plans, and coached sales reps. Justin is highly responsive.
    Featured Skill Operations Manager
    Microsoft PowerPoint
    Microsoft Excel
    Writing
    Public Speaking
    Growth Strategy
    Business Operations
    Sales Consulting
    Strategic Planning
    Due Diligence
    Financial Analysis
    Business Management
    Management Skills
    Business Consulting
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I’m Dan — a reliable, down-to-earth virtual assistant with a varied background in sales, customer service, and event management. I’ve led teams, streamlined operations, supported clients, and written everything from internal docs to public-facing content. I’m currently studying part-time for a career change into UX design, but in the meantime, I’m helping clients stay organized, efficient, and well-supported — without the need for micromanagement. I work fast, communicate clearly, and take pride in getting things right the first time. What I can help with: • Virtual assistance & admin support • Calendar management & scheduling • Inbox & email handling • Research & data entry • Customer service (email & chat) • Proofreading & content editing • Website/app usability feedback (light UX insight) Originally from the UK, now based in Chicago. I’m open to a wide range of remote opportunities — if you’re looking for someone dependable, adaptable, and easy to work with, I’m ready to jump in.
    Featured Skill Operations Manager
    Communications
    Lead Generation
    Customer Service
    Email Support
    Phone Support
    Booking Services
    Scheduling
    Email Management
    Calendar Management
    Sales
    Administrate
    Business Operations
    Virtual Assistance
  • $100 hourly
    • 0.0/5
    • (1 job)
    Supply chain & operations expert with a passion for building the systems and processes that scale businesses & brands for rapid growth. Able to provide organizations with an actionable roadmap utilizing Lean Six Sigma techniques to increase profitability and quality while driving continuous improvement throughout the entire supply chain. Successful experiences with Fortune 50 companies, non-profits, high-growth startups, and e-commerce brands across a variety of industries specializing in cost reduction, digital transformation, and manufacturing optimization I help organizations streamline operations, improve manufacturing performance, and drive ROI across supply chains. With an MBA from Kellogg, certifications in PMP and Lean Six Sigma Black Belt, and 10+ years of experience leading cross-functional initiatives across life sciences, CPG, logistics, and digital manufacturing, I’ve delivered: Project management structures supporting $100MM+ portfolios of strategic initiatives Scalable systems for inventory, production, and logistics ops created in Google Sheets $5.1MM in annual cost savings via manufacturing performance monitoring systems $3MM+ in new revenue through strategy consulting and pitch development Whether you need help launching a new product line, reducing supply chain costs, or digitally transforming your operations, I bring structure, speed, and strategic thinking. Let’s work together to drive measurable impact.
    Featured Skill Operations Manager
    Process Improvement
    Strategic Planning
    SAP Implementation
    ERP Software
    Digital Transformation
    Six Sigma
    Contract Manufacturing
    Lean Manufacturing
    Supply Chain Optimization
    Supply Chain Modeling
    Supply Chain Management
    Supply Chain Management Software
    Supply Chain & Logistics
    Business Operations
    Project Management
  • $18 hourly
    • 0.0/5
    • (0 jobs)
    Experienced professional [14 years of experience] in customer service, client relationship and administrative operations management, with a strong focus on the hospitality industry and proven track record in fast-paced environments. Seeking a position in customer service and/ or administrative assistance.
    Featured Skill Operations Manager
    Customer Engagement
    Invoice
    Data Entry
    Management Skills
    Business Operations
    Bookkeeping
    Customer Service
    Organizational Structure
    Time Management
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Operations Manager near Chicago, IL on Upwork?

You can hire a Operations Manager near Chicago, IL on Upwork in four simple steps:

  • Create a job post tailored to your Operations Manager project scope. We’ll walk you through the process step by step.
  • Browse top Operations Manager talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Operations Manager profiles and interview.
  • Hire the right Operations Manager for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Operations Manager?

Rates charged by Operations Managers on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Operations Manager near Chicago, IL on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Operations Managers and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Operations Manager team you need to succeed.

Can I hire a Operations Manager near Chicago, IL within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Operations Manager proposals within 24 hours of posting a job description.

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.