Hire the best Organizational Behavior Specialists in Alexandria, EG
Check out Organizational Behavior Specialists in Alexandria, EG with the skills you need for your next job.
- $10 hourly
- 5.0/5
- (1 job)
Want to work with the BEST in customer service? The guy who spent 10+ years in that field, and helped one of the biggest telecommunication company to reach 80% in first contact resolution and 95% in NPS? My clients are focusing on customer success and delivering excellent customer experience, and I help them crush it. My clients are getting proactive and personalized approach to sort customer issues on each and every interactions. My clients need experienced individual who is finding opportunities to improve in process gaps and system limitations. They need an interpersonal member who is highly active in communicating with team members and other functions to discuss ways to improve performance and reach out the company's targets and objectives. About Me: ✅️ I spent 2 years in E-commerce as customer support/ virtual assistance handling emails, order tracking, order editing, payment invoices and chargeback disputes. I have worked for Havenside, Hartside, Vivienne, and Majoriedeflores online stores. I am currently working on a similar project handling customers' emails and order tracking for a clothing store. ✅️ I handle customers' requests, refunds and concerns and provide them with an excellent customer service experience promptly via Zendesk and Gmail. My main goal is to keep our customers happy with the service and the products ✅️Through more than 8 years of experience, I have supported and coached 1000+ frontlines, and 150+ team leaders into how they interact with customers( Customer Experience Cycle) ✅️I engaged with my clients in multiple projects to improve their processes and system. ✅️I led the quality team to achieve more than 80% FCR and 65% NPS in multiple campaigns while working at Vodafone. ✅️I worked cross functionally with L&D team to design accreditation and on-boarding plan for nesting team. ✅️I monitored 3K+ customer interactions to achieve better satisfaction rate, first contact resolution and NPS. ✅️I am delivering weekly insights and reporting findings based on root cause analysis to drive better performance. ✅️I am QA performance manager who is governing and supporting his team to reach their deliverables and objectives. P.S If you are a client who is looking for continuous improvement to your customer support module, and wants an individual with high active interpersonal skills and use proactive and personalized approach to resolve the customer issues, drop me a message and I will get back to you ASAP.
Organizational Behavior
Customer SupportQuality AssuranceAnalyticsQuality AuditCustomer CarePresentationsTime ManagementInternal CommunicationsCross Functional Team LeadershipTeam BuildingBusiness CoachingBusiness Analysis - $6 hourly
- 3.9/5
- (6 jobs)
Experienced international account advisor and virtual assistant with 5+ years of experience in telecommunication sales, customer support field, and admin work, and looking to utilize my full potential and start a new career, gather all my previous experience and use it to be a valuable partner or an employee in the firm I will work with.
Organizational Behavior
Data EntryMicrosoft OfficeCommunication SkillsOutbound SalesSalesCustomer ServiceMultitaskingAdministrative Support - $10 hourly
- 0.0/5
- (0 jobs)
I fully understand the critical importance of accurately documenting and preserving data—whether it belongs to your organization or to your past, present, or prospective clients. This data represents both the history and future of your business, regardless of the industry. My mission is to ensure that all information is professionally created, securely stored, and efficiently processed, enabling you to access it anytime with ease and confidence. For over eight years, I have successfully worked in this field with two of the largest companies in the UAE: e& (formerly Etisalat UAE) and Presto Business Services.
Organizational Behavior
Microsoft OfficeCMRMicrosoft WordMicrosoft ExcelCSVTime ManagementSpreadsheet SoftwareDatabase ReportTypingTransaction Data EntryArchivingDocument AnalysisMultitaskingDocument Control - $10 hourly
- 0.0/5
- (0 jobs)
Hello! I'm a self-driven and organized individual with a solid background in accounting and financial management. I have experience handling various accounting tasks, including journal entries, balance sheets, trial balances, and financial reports, and I am passionate about applying this knowledge to real-world scenarios. My academic background in Management Information Systems (MIS) has provided me with a strong foundation in finance and technology, and I’m actively learning tools like Excel and QuickBooks to provide efficient, accurate bookkeeping and financial support. I specialize in helping businesses streamline their financial operations, ensuring that everything is organized and ready for tax season, audits, or day-to-day management. While I’m new to Upwork, I have experience tutoring classmates and helping them understand complex accounting principles, so I’m confident in my ability to deliver high-quality work for your business. My aim is to help you save time, manage your finances effectively, and maintain accurate financial records. If you're looking for someone with attention to detail, a proactive attitude, and a passion for learning and growing, I'm your person! Let’s work together to keep your finances in check and allow you to focus on what matters most—growing your business. Skills & Expertise: Financial Reporting & Analysis QuickBooks (Beginner, currently learning) Excel & Google Sheets Account Reconciliation Bank & Cash Reconciliation Bookkeeping & Financial Statements Trial Balance & Adjusting Entries
Organizational Behavior
Management Information SystemFinancial ManagementIncome StatementGeneral LedgerBalance SheetJournal EntriesProblem SolvingMicrosoft PowerPointMicrosoft WordMicrosoft ExcelBookkeepingLight BookkeepingAccounting BasicsAccounting - $8 hourly
- 4.3/5
- (3 jobs)
Currently working at Customer Orb Ltd. Blackwell account Since Jan 2019 as a customer service representative in email/ chat and calls queue. Worked for Amazon Book Depository account as web chat and email agent for six months. Since 15th of Dec 2015, had an assignment of being floorwalker support on loan in Vodafone international services. Supported overnight front line agents for 9 months managing both KPIs NPS& CRI. Participated in launching HBB queue in Alex supporting first line agents achieving their KPIs. Worked as an international account advisor for Vodafone UK for 2 years. I have been working in the customer service field for 6 years in UK and US accounts. Had experience in email queue and web live chat in multinational companies. Worked for Sutherland AT&T account for 2 years as an international account advisor.
Organizational Behavior
Customer ServiceCommunication SkillsPhone CommunicationInternal CommunicationsTeam BuildingPerformance ManagementDeep LearningCompliancePresentationsEnglishEmail SupportOnline Chat SupportZendesk - $20 hourly
- 0.0/5
- (0 jobs)
Hello! I'm a Quran teacher for children and adults, I have 7 years experience. I teach how to read the Quran in Arabic with the correct tajweed besides Islamic studies (If required :) I have been memorizing the Quran since I was 9 and I Live in Egypt so Arabic is my native language so don't worry if you are new to the language, we will start from scratch :)
Organizational Behavior
Animation for KidsMind MappingArabic TutoringMicrosoft WordMicrosoft PowerPointCommunication SkillsTime Management Want to browse more freelancers?
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