All-around Customer service professional with 5 years of successful experience in inbound and outbound accounts such as technical support, telemarketing, sales, appointment setting, lead generation, and customer care with expertise in the following skills and applications:
✔ English language communication (Both Verbal & Written)
✔ LiveChat & LiveAgent
✔ Microsoft Office (Word, Excel, Powerpoint, and Outlook)
✔ Verizon VCC
✔ Zendesk, Freshdesk, & JIRA
✔ Teamwork Desk and Chat
✔ Zoom, Skype, & Meet
✔ Avaya
✔ Nice inContact
✔ Gmail
✔ Inbound & Outbound Sales
✔ Inbound & Outbound Customer Service
✔ Live Chat Support
✔ Telemarketing, Cold...
I am a fluent English speaker and writer.
For the past six years I have worked in the different fields of customer service. Right after, I decided to work as a freelancer for a travel agency, a real estate agency and other marketing companies. I am well versed in the areas of appointment setting, lead generation, creating reports and spreadsheets, and market research.
I pride myself on being professional with a goal of delivering a job well before the deadline. I am proud of my personable yet professional manner and posses excellent communication skills.
I look forward to working with you and helping you streamline your tasks to...
I have a total of 7 years as a Team Manager in various outsourcing companies. I have pioneered multiple accounts in Customer service- Sales, and Tech support. I've had integral roles in process improvement and developing accounts. I have also managed a content moderation account in a multilingual company and developed a keen eye for detail. I have also managed a campaign for lead generation for a financial account.
I believe I bring a lot to the table, not just for my current role but for other opportunities we come across that I might apply my experiences to.
My name is Ella, and I'm from the Philippines. For the past 5 years, I've worked in the BPO industry as a Technical Support Representative, Customer Service Representative, Email Support, Sales, E-commerce, Logistics, and in Real Estate.
I am a multitasker with excellent organizational skills. I am a good listener, a team player, and I am open to new ideas. I am capable of completing any task on time or ahead of schedule. I'm curious and open to learning new things that will help me improve my skills and become a better freelancer in the future.
-Customer Service
-Technical Support
-Email Support
-Lead Generation Specialist/Appointment...
A total of 6+ years experienced Telemarketer and Customer Service Specialist.
I have worked for an outbound and inbound Call Centers in the Philippines.
I have done inbound/outbound calling for various accounts, such as one of the accounts of AT&T, Comcast and IT Support Tech/Sales for Symantec(Norton Anti-Virus and all of their products).
I was a Team Leader and Trainer for a hardcore outbound sales account in FMS as we do cold calling for FOREX investors.
I was awarded as TOP SELLER in all the company I work with.
The key strengths that I possess for success, but are not limited to, the following
• Provide exceptional contributions to...
As a customer service specialist, I am adept at providing exceptional support to clients through multiple channels.
My specialties include, but are not limited to:
✔️ Inbound/Outbound Sales
✔️ Inbound/Outbound Customer Service
✔️ Email Customer Support
✔️ Live Chat Customer Support
✔️ Microsoft Office Tools
✔️ Multiple Ticketing Softwares
✔️ 80 WPM
Why you should hire me:
✅ Highly Organized
✅ Detail-Oriented
✅ Capable of handling multiple tasks and requests at once.
✅ Provide Top-Notch Customer Service
✅ Always Exceed Customer Expectations
✅ Able to quickly learn new systems and processes
✅ Dedicated to providing prompt and effective...
With over 7 years of working in the BPO industry, I Can Manage and build a productive team using my leadership skills. I can effectively communicate with clients and build trust. Can do multi-tasking, and work efficiently.
Good day, my name is Jenna!
My passion is to talk to different nationalities over the phone, because not only do I learn from them, it makes me happy to assist them in whatever ways I can do, such as providing them good and quality customer service.
Now, I'm with Virtual Workforce Professionals as an Appointment setter, Telemarketer, Data entry specialist, and Virtual assistant.
I will totally give my full commitment to whatever task is given to me, and I will always see to it that "hard work" is the key to my success.
Thank you and more power.
Hello, My name is Ian and I'm with Virtual Workforce Professionals (VWP), one of the top 3 TOP RATED PLUS teams in the country providing Telemarketing, Telesales, Customer Service, Virtual Assistance, Admin & Chat Support services to our valued clients.
For over a decade, we have clocked in almost 1 million successful work hours and have earned our spot as a TOP RATED PLUS team on Upwork. The services we render to our valued clients have been optimized to provide you with the best margin for success in your industry.
We have worked with hundreds of satisfied clients in the US, Canada, the UK, Australia, and all across Asia. Some of the...
Good day, my name is Mafy!
My passion is to talk to different nationalities over the phone, because not only do I learn from them, it makes me happy to assist them in whatever ways I can do, such as providing them good and quality customer service.
Now, I'm with Virtual Workforce Professionals as an Appointment setter, Telemarketer, Data entry specialist, and Virtual assistant.
I will totally give my full commitment to whatever task is given to me, and I will always see to it that "hard work" is the key to my success.
Thank you and more power.
Good day, my name is Daryl!
My passion is to talk to different nationalities over the phone, because not only do I learn from them, it makes me happy to assist them in whatever ways I can do, such as providing them good and quality customer service.
Now, I'm with Virtual Workforce Professionals as an Appointment setter, Telemarketer, Data entry specialist, and Virtual assistant.
I will totally give my full commitment to whatever task is given to me, and I will always see to it that "hard work" is the key to my success.
Thank you and more power.
Good day, my name is Mae!
My passion is to talk to different nationalities over the phone, because not only do I learn from them, it makes me happy to assist them in whatever ways I can do, such as providing them good and quality customer service.
Now, I'm with Virtual Workforce Professionals as an Appointment setter, Telemarketer, Data entry specialist, and Virtual assistant.
I will totally give my full commitment to whatever task is given to me, and I will always see to it that "hard work" is the key to my success.
Thank you and more power.
To join an organization where I can employ my skills and expertise and attain a high level of performance in the course and career that I have taken and obtain a position that would be best for my qualification for a continuous career improvement. Available for employment at the soonest possible time, with excellent communication skills and ability to rebuild rapport easily with coworkers and clients.
To improve and apply my communication skills in a secure and solid company that offers opportunities for advancement in this field, to convey my great sense of responsibility, motivation, and dedication as well as to create a positive impact on the agency through dynamic processes as a competitive advantage.
To be an asset to the company. Also, secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
To obtain a position that suits my qualifications, with an established organizations where my experiences and education will be fully utilized while giving me the opportunity to grow and learn more in a new working environment.
CAREER OBJECTIVE :
* Pursuing opportunity which will allow me to grow professionally, and able to utilize my
skills, and to seek challenging responsibility, with an opportunity for growth and career
advancement.
* Objective:
To obtain a qualified position in your company where I am able to fully
utilize my knowledge and skills, in addition to find a good scope of growth with a
stimulating environment that improves my caliber and to bring added value to
your company.
CAREER OBJECTIVE
To be able to utilize my skills as a customer service representative as a contribution to the company as well as enhancing my knowledge in new procedures in the industry.
"My peers would describe me as a KIND, WISE and CONFIDENT guy. I would define myself as a "people person" since I enjoy meeting and working with different kinds of people. Most of all, I’m always willing to learn from my seniors."
*At least 6 years of experience in the BPO industry
*Fluency in both written and oral English
*Goal Oriented with extraordinary interpersonal skills
*Can work under pressure and reliable in providing excellent services
EXPERIENCES:
- Started out as a Transcriber and a Data Encoder for call centers
- Became a Customer Service Representative for Comcast (considered as one of the best agents at handling calls)
-...
Working in a call center for 3 years has been a good and unforgettable experience that has challenged my marketing and sales skills to be on top above my fellow agents. Because of the challenges, helped me get promoted and grab my ambition to be an Inside Sales Representative of the said call center. It enables me to bring in more clients for the company to return the favor of training me to be the best in my field.
Hi, I'm Carol. I have more than 10 years of experience working as a Customer Service Representative handling various accounts such as technical, financial, publishing, as well as relay service. I have also worked as a fraud analyst where I developed my analytical and judgement skills. For 17 months, I worked as an Assistant Manager for Asset Services Department of HSBC, handling 3 of the biggest clients of the company.
In everything that I do, I always make sure to give 101% commitment. I am a team player and competitive - these have been my strengths and I believe that these skills will be beneficial for me, the people that I will be...
I have been in the BPO industry for both inbound and outbound for more than 10 years.
I have years of experience doing lead generation and as a sales closer for multiple campaigns.
Energetic, experienced telemarketer with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure. Skilled in exceeding sales goals and company expectations.
Highlights :
*Cold and warm calling
*telesales
*email and letter writing
*proficient multi-tasking
Accounts handled :
*real estate
*life insurance
*mortgage
*health insurance
*auto insurance
*MCA
*dental practitioners
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Outbound Sales
