Hire the best Phone Support Agents in California

Name: Phone Support Agents
Brand: Upwork
Rating: 4.8 (290 reviews)

Check out Phone Support Agents in California with the skills you need for your next job.

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Clients rate Phone Support Agents

4.8/5

based on 290 client reviews

$33 hourly
Debra F.
- 5.0/5
- (123 jobs)
Continuously working on Upwork jobs for a long time as a freelancer working individually and/or as part of a team. Many years of experience running a successful virtual/administrative support business from my home office. Extensive experience working with patients and medical professionals as well as insurance companies and helping small businesses. Expert in customer service having worked in the industry for many years. Available part-time (10-15 hours a week only right now). Strengths: Virtual Assistant/Personal Assistant - Upwork (numerous jobs) Real Estate Transaction Coordinator - Upwork Medical/patient scheduler - Front office/client success specialist - Upwork Medical claim follow up with insurance companies for families on Upwork Medical billing Medical transcriptionist Customer care specialist Phone handling - (Interactions with customers/patients) Cold/Warm calling using CRM systems Subject Matter Expert - Upwork - Completed numerous testing assessments for Indeed Call Center - Upwork - (Enrollment Manager/Medical Screener) - patients Call Center - Medical patient care, customer support Product review/marketing feedback Mystery/Secret Shopper (10 years experience) Virtual Assistant 28 years of experience. Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Acuity (scheduling), Web PT (EMR), Heno (EMR), Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Go High Level. Medical Billing Software: Magellan, Optum, Availity.

Phone Support
Email Support
Customer Feedback Documentation
Cold Calling
Administrative Support
Data Entry
Microsoft Excel
Communication Etiquette
Lead Generation
Scheduling
Customer Support
Medical Billing & Coding
$30 hourly
Julie O.
- 4.6/5
- (3 jobs)
Versatile assistant with a penchant for creativity and open availability. I never settle; always finding ways to increase efficiency and overcome obstacles. Experience: Social services / casework - 5 years Group facilitation / teaching - 3 years Admin / receptionist - 2 years Non profit / event management - 3 years Favorite platforms: CANVA - Microsoft Office (SharePoint, Teams, Calendar, despite being an avid apple user myself) - Google Workspace (Drive, Docs, Sheets) - Adobe Creative Suite Passions: Helping underserved vulnerable populations, mental health, neurodivergence, learning styles, and cultural sensitivity. I'm an indigenous artist from Wintu Tribe of Northern California and spend my free time painting or writing.

Phone Support
Microsoft SharePoint
Event Planning
Email & Newsletter
Training & Development
Canva
Social Media Engagement
Content Creation
Calendar Management
Photography
Content Writing
Microsoft Project
Receptionist Skills
Business Management
Project Management
$25 hourly
Angelia L.
- 4.7/5
- (9 jobs)
A skilled communicator, able to maintain sensitivity, establish rapport with members of diverse groups and promote symmetry. Highly organized and independent ; able to effectively coordinate tasks to accomplish projects with timelines. Self starter, detail orientated and conscientious, able to prioritize effectively in order to produce multiple tasks and work well under pressure. Flexible and systematic, skilled at integrating and editing information to achieve an objective. High energy , confident professional, creative, able to adapt to changing priorities and maintain a strong work ethic and positive attitude. Provided administrative support to the VP of a multinational company and overseen heavy calendar management, travel arrangements and expense reports. Utilized excellant customer service to schedule and coordinate appointments via phone, text and email for a medical office with over 300 patients and three doctors. I have planned and coordinated internal meetings and on-site events for over 200 people by selecting venues, vendors and arranging transportation while staying within a strict budget. Prepared, proofread and edit, and finalize incoming and outgoing documents and reports. I have worked in Customer Service for the past 3 years . I have been Tech-Support for a very popular Bluetooth speaker company . Answering emails and responding with solutions . I also create warranty tickets for products that need repair. I am versed in Shopify and tracking and keeping up with orders for company . I have also worked as a Virtual receptionist for a very busy Medicare company .Answering phones and scheduling appointments for agents . I am knowledgeable in Google Calender and Calendy . I am also very used to working with Slack . I have been told many times by callers that I have a great phone presence. I am empathetic and build a rapport with callers from the minute I answer a call . I am able to calm down a caller that is upset quickly . I love speaking to people and am a born talker.

Phone Support
CRM Software
Product Knowledge
Microsoft Word
Communication Etiquette
Email Communication
Scheduling
Data Entry
Typing
Administrative Support
Microsoft Office
Phone Communication
Email Support
English
Online Chat Support
$15 hourly
Akmal H A.
- 5.0/5
- (35 jobs)
I AM NOT JUST A VIRTUAL HELP! I AM YOUR BUSINESS PARTNER. I am your reliable shoulder for all things business. My goal is to manage your time-consuming task so that you can focus on the next big thing! I can adjust to the requirement of any task and work perseveringly to complete it in a timely manner. My abilities incorporate yet are not restricted to: e-commerce customer services, data entry, technical support, administrative support, social media management, Appointment setting, lead generation, product uploading, and other related tasks. I have the experience and expertise you are searching for in your project. To summarise here’s all that I can help you with: Virtual Assistance Data Entry Customer Service List Building Technical Support Project Management Automated outreach/lead gen Email list building Content writing Website optimization (offers and sales copy) Paid ads - Facebook/Linkedin + remarketing campaigns. Marketing automation and automated onboarding/workflows. Automated Email Marketing Social Media Management/community building With my vast array of knowledge, I’m certain we can collaborate to help you scale your business. We have been using the top notch cloud based technology for voice and data. These include LivePerson, ZenDesk, Olark, Zopim, LiveChatInc, Five9, Eyebeam, Vonage and many others. Also, my team has expertise in Magento, Shopify, BigCommerce, and similar e-commerce platforms. Furthermore, I have been taking care of different online review forums, including, Yotpo, Reseller Ratings, Trust Pilot and BBB for my clients. Feel free to Message me if I sound right for your project.

Phone Support
Virtual Assistance
Shopify
eBay Listing
Technical Support
Content Writing
Amazon Webstore
Search Engine Optimization
Email Communication
Live Chat Software
Customer Support
Online Chat Support
Email Support
Data Entry
Zendesk
$55 hourly
Victoria G.
- 5.0/5
- (6 jobs)
With over 15 years of experience in customer-oriented roles and 7 years of administrative/data entry experience, I have developed a diverse skill set that makes me a valuable addition to any team. My most recent Full-Time experience includes recruiting and sales, but I have also worked in various industries including retail, food, insurance, financial services, and construction assisting with invoicing and billing, collections, light bookkeeping, scheduling, payroll, and more. As a quick learner with a flexible schedule, I am open to both short-term and long-term 100% remote opportunities. Throughout my career, I have been recognized for: - strong multitasking skills - attention to detail - organization skills, with an ability to stay focused on assigned tasks - ability to accurately enter and record data rapidly across various software systems - effective and persistent follow-up skills - time management abilities - strong verbal and written communication Overall, I am confident that my diverse skill set and experience would make me a valuable asset to your team. I am excited about the opportunity to apply my skills to new projects and exceed expectations in a remote work environment.

Phone Support
Resume Screening
Customer Service
Candidate Interviewing
Candidate Sourcing
Cold Calling
Administrative Support
Customer Relationship Management
Invoicing
Task Coordination
Prospect Research
Scheduling
Email Communication
Data Entry
$42 hourly
Jacob M.
- 5.0/5
- (1 job)
Resourceful Executive Assistant and Project Manager adept at coordinating international travel, organizing large scale meetings and managing third-party vendors. Highly self-motivated with a solid work ethic. Skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.

Phone Support
Transferring Phone Calls
Canva
Keynote
Zoom Video Conferencing
Google Calendar
Receptionist Skills
$50 hourly
Chloe J.
- 5.0/5
- (1 job)
Currently seeking a remote position that will allow me to utilize my experience and knowledge of low voltage systems design. I can work as an employee, or by contract through my small business, Nova Fire Solutions, LLC where I use my own equipment and AutoCAD software. I specialize in drawing electrical Fire systems as well as security, access control, intercom and CCTV systems. I own NFPA 72 (2022) and NFPA 70 (2020) for reference. I am currently pursuing NICET certifications. Authorized to work in the US for any employer

Phone Support
Microsoft Teams
Zoom Video Conferencing
Email Support
Customer Satisfaction
National Electrical Code
ADP Workforce Now
Autodesk AutoCAD
Microsoft Excel
$34 hourly
Alyssa S.
- 5.0/5
- (1 job)
Motivated, ambitious leader, and devoted freelancer. Educated as a registered dental hygienist, real estate agent. Heavily experienced in customer service, data entry, healthcare, and community work. A passion for providing care, support, and encouragement to businesses with a goal of upholding high standards and work ethic.

Phone Support
Lead Generation
Leadership Skills
Finance
Healthcare
Time Management
Computer Basics
Writing
Editing & Proofreading
Dental Technology
Dental Care
Data Entry
Customer Service
Email Support
Real Estate
$111 hourly
Opal E.
- 5.0/5
- (1 job)
I am excited and grateful for the opportunity to be an integral part of an established team . I believe that my skills and experience will be useful and Iook forward to personal growth and an opportunity to contribute.

Phone Support
Client Management
Direct Sales
Insurance Consulting
Insurance
$40 hourly
Rachel E.
- 4.9/5
- (37 jobs)
I help entrepreneurs to keep their focus on growing and managing their business operations while I focus on creating profitable Influencer Marketing campaign strategies to increase their brand reach and online presence in 60 days. I will be responsible for creating a tailor-fit strategy to build a list of highly-engaged influencers that will be brand ambassadors and content creators. The first step is to do a social media audit then, I will do research to understand your business goals and prepare a plan to set up, manage and optimize the campaign. Let me help you partner with social media influencers to increase your sales in 60 days with my tailored-fit strategy.

Phone Support
Administrative Support
Social Media Management
Data Entry
Email Communication
Customer Service
$68 hourly
Teni U.
- 5.0/5
- (2 jobs)
With over 6 years of experience in Talent Acquisition, and 12 years supporting operations and executing programs/projects, I specialize in strategic planning, cross-functional collaboration, recruitment, process improvement, staffing, and onboarding. My career spans roles in education, the non-profit sector, tech, and government services. I am passionate about aligning recruitment strategies with core values and helping candidates achieve their career aspirations. My commitment to diversity and inclusion drives me to create opportunities, develop pipelines, and foster communities for underrepresented groups in the workforce. My experience and dedication to operational excellence underscore my ability to connect strategic vision with impactful organizational practices. Having had the opportunity to serve in many unique roles, what centers me has always come back to alignment - in organizational culture, in impact, and in witnessing how talent, ideas and authenticity are celebrated and nurtured in the workplace. Some key highlights around my professional expertise: • Talent Acquisition & Recruitment Management: Successfully led full-cycle recruitment and strategies for diverse industries, managing teams and processes that resulted in high vacancy fill rates. • Program & Project Management: Led complex project teams, articulating plans, and driving execution through timelines, deliverables, and risk management, enhancing recruitment strategies and operational efficiencies. • Diversity, Equity & Inclusion (DEI): Facilitated racial affinity workshops and employee engagement initiatives, fostering a culture of inclusivity and equity. Implemented high-touch candidate cultivation strategies, targeted outreach, and support for underrepresented groups, enhancing diversity and belonging within organizations. • Operational Excellence & Process Improvement: Managed and streamlined recruitment and onboarding processes, ensuring alignment with organizational goals and compliance with collective bargaining agreements. • Communication & Collaboration: Tailored communication strategies for senior leaders, facilitated large virtual meetings, and structured cross-departmental training sessions. With a proven track record of success in talent acquisition, program management, DEI initiatives, and administrative support, I am eager to bring my expertise to a dynamic organization that values innovation, efficiency and strategic growth.

Phone Support
Outreach Strategy
Project Management
Management Skills
Program Management
Candidate Interviewing
Recruiting
Project Scheduling
Purchasing Management
Scheduling
General Transcription
Social Media Management
Proofreading
Email Communication
$18 hourly
Jonnaliza Z.
- 5.0/5
- (9 jobs)
Passionate Amazon Account Manager and Customer Service Expert with over 3 years of experience in E-Commerce, motivated to drive projects from start to finish. Seeking a company where I can maximize my people oriented experience, communication skills, and my problem analysis and problem-solving abilities. Listing specialist with extensive experience in processing orders, tracking shipments, and customer service. Able to manage most of the aspects of an Amazon account. Committed to managing and growing the accounts presence on online marketplaces.

Phone Support
Administrative Support
Email Communication
Dropshipping
Gorgias
Oberlo
Customer Service
Amazon Seller Central
Online Chat Support
Order Processing
Freshdesk
Zendesk
$20 hourly
David G.
- 5.0/5
- (6 jobs)
My skills include: Managing web development for clients, including updating webpages, fixing errors, and overall improving the quality for consumers and employees. Ensuring customer support via technology support The formulation of surveys, polls, websites, and other administrative tasks. The collection, synthesis, and analysis of data. Managing complicated excel files to manage data. Creating reports that are directly sent to executives of the company's clients. Writing user manuals seen by hundreds of consumers and employees.

Phone Support
IT Support
Email Support
SEO Writing
Proofreading
Writing
Customer Service
$11 hourly
Luis P.
- 5.0/5
- (20 jobs)
Price include: - Fully equipped Physical locations - Administrative services - Payroll, HR, recruiting, agent benefits and more! PROJECT MINIMUM AGENTS: 2 AGENTS ***Locations*** - Headquartered in Southern California - Physical equipped offices in El Salvador 3 hours distance ➡ ask for our special hourly rates for teams over 15 people!

Phone Support
BPO Call Center
Freshdesk
Mailchimp
Online Chat Support
Email Support
Call Center Management
Omnichannel Marketing
Adobe Premiere Pro
Lead Generation
Social Media Management
Telemarketing
HubSpot
$12 hourly
Angelica M.
- 5.0/5
- (14 jobs)
I am able to jump right in to my assigned tasks and ensure it is completed quickly and to the high standard I set for myself.

Phone Support
Customer Satisfaction
Quality Assurance
Phone Communication
Data Entry
Customer Service
Receptionist Skills
Scheduling
$15 hourly
Hadassah T.
- 4.5/5
- (37 jobs)
🌟 I'm Hadassah and I specialize in customer service & medical virtual assisting for 5 years. Doing professional inbound and outbound call, expert handling patient data, and updating providers information as well as data entry. With many years of experience in answering provider inquiries via phone, email and chat. I am a goal oriented individual that is coachable and capable of performing under pressure with minimal supervision. As a customer service representative, healthcare associate, cold caller, virtual assistant and sales representative, I am dedicated to my work. I am a dedicated, industrious, detail oriented, fast learner and team player. I prefer to work in a pleasant environment, but I am also capable of working under pressure. I’ve learned skills including phone communication, data entry, research, cold calling, time management and critical thinking to help me give better services. Skills ✅Customer Care ✅Inbound/Outbound calls ✅Appointment Scheduling ✅Data Entry ✅Calling Doctor’s Office ✅Email Management ✅HIPAA ✅Provider Portal Tools ✅VOIP ✅google sheets ✅Outlook ✅Citrix ✅Ring Central If my profile meets your needs. I am available for an interview any time. 🌟

Phone Support
Applied Behavior Analysis
Medical Records
Mental Health
Health & Wellness
Customer Onboarding
Email
Data Entry
Transferring Phone Calls
Customer Support
Email Communication
Scheduling
Virtual Assistance
Customer Service
Email Support
$30 hourly
Lorenia A.
- 5.0/5
- (2 jobs)
I am excited and ready to deliver outstanding customer service and use my administrative skills. I have 15 years of experience working within a healthcare environment. Customer satisfaction and patient care is my specialty. I have vast knowledge in insurance billing, prior authorization submissions and appeals, data entry, medical terminology, managing staff, and very computer literate, ability to multitask, and always open and flexible to learn. Knowledgeable in -Windows and macOS software -Microsoft applications, such as Word, OneNote, Outlook, Teams -All things Pharmacy, such as; Rx entry, insurance billing and troubleshooting, Data mining for profit increase, Med Synchronization, HIPAA certified.

Phone Support
Phone Communication
English
Insurance Claim Submission
Customer Support
Insurance Verification
Customer Service
Healthcare
Pharmaceutical Industry
Pharmacology
Email Communication
Data Entry
Typing
$30 hourly
Arlene T.
- 5.0/5
- (2 jobs)
Goal-oriented bilingual Financial Aid Specialist offering 15+ years of dedication to strengthening operational efficiency and enhancing successful quality assurance strategies and processes. Cultivate long-lasting relationships with students and staff to bolster program success. Motivational leader with top-notch communication, organizational, and planning abilities.

Phone Support
Data Mining
Customer Satisfaction
Program Grant
Invoicing
Staff Development
Streamline
Policy Development
Customer Service
Staff Orientation & Onboarding Materials
Training & Development
Policy Analysis
Quality Assurance
Continuous Improvement
Email Support
$25 hourly
Elena E.
- 5.0/5
- (11 jobs)
I am a office professional with experience in all aspects of administrative tasks. As an experienced Corporate Services Lead, I supported my entire team in taking care of both branches and corporate office and consistently made sure all my department had everything they needed to keep them successful and any guidance and/or assistance to help them carry out their tasks. I was also in charge of managing the office leases and rent payments along with equipment leases for all locations. I also took on various projects for the management and improvement of the department team members and processes. I served as my director's right-hand to ensure the team ran smoothly and the team members were supported in all their projects and daily tasks. My strengths include, but are not limited to: • Editing and proofreading. • Corporate communications. • Data entry and database building/maintenance. • Advanced Excel skills. • Project management. • Commercial real estate lease agreement analysis. • Research projects. • Vendor management. • Virtual Assistant tasks.

Phone Support
Database Management System
Customer Service
Contract Negotiation
Microsoft Office
Triple Net Lease Agreement
Management Skills
Data Analysis
Editing & Proofreading
Lease
Vendor Management
Hospitality
Data Entry
Microsoft Excel
Computer Skills
$25 hourly
Sandy S.
- 5.0/5
- (2 jobs)
I am a very outgoing and bubbly customer service representative with over 10 years of experience. I exemplify patience and understanding in my work. Whether it’s written or verbal communication you can count on me to get the job done with excellence!

Phone Support
Phone Communication
Data Entry
Customer Service
Online Chat Support
$17 hourly
Valerie M.
- 5.0/5
- (1 job)
I have been a licensed realtor since 2017. I have plenty of experience working with clients and helping them with the sale and purchase of real estate. I’ve also have assisted other realtor with their business. I managed a real estate company for 4 years and have experience overlooking other agents.

Phone Support
Receptionist Skills
Computer
Managed Services
Manage Google Shopping
Manage Ecommerce Site
Manage eBay Site
Manage Amazon Site
Survey
Phone Communication
Scheduling
Customer Service
Google Assistant
Real Estate
$20 hourly
Jessica M.
- 5.0/5
- (1 job)
Professional Summary . Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Phone Support
Information Gathering
Insurance Document Production
File Management
Data Entry
Data Collection
Scheduling Software
Phone Communication
Customer Service
$25 hourly
Amy M.
- 5.0/5
- (1 job)
I am an experienced Microbiology Laboratory Associate and Biotechnology Sales and Operations professional. I am excited to utilize my strong writing and communication skills, combined with my passion for scientific research to assist in any of the following: -Literature reviews -Technical data trending -Article writing -Copy writing for marketing materials or websites -Customer correspondence

Phone Support
Science
Email Communication
Data Analysis
Customer Service
Good Manufacturing Practice
Article Writing
Customer Relationship Management
Technical Writing
Communication Skills
Sales Operations
Microsoft Office
Proposal Writing
Report Writing
Health & Wellness
$40 hourly
Tiffany S.
- 5.0/5
- (1 job)
Summary Personable and dedicated Customer Service Representative and Travel Agent with extensive experience in travel industry and administrative assistance. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, tech-savvy, enthusiastic and resultsoriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Problem resolution Quality Sales Scheduling Phone Call Center Operations Schedule mastery Quality control High-energy attitude Microsoft Office expertise Credit card payment processing Report generation System implementation Office equipment proficiency

Phone Support
Microsoft 365 Copilot
ChatGPT
Email
Administrative Support
Remote Connection Support
Retail Merchandising
Marketing
Receptionist Skills
Phone Communication
Technical Support
Customer Service
Virtual Assistance
$50 hourly
Kim B.
- 0.0/5
- (0 jobs)
I am a Senior Executive Assistant who has supported C-level executives for many years in a variety of fields. I received a double B.A. in college before entering the workforce. Some of the fields I have worked in are biotech, higher education, venture capital, start-up, non-profit and technology. I deeply enjoy supporting executives, as well as members of their team, achieve greater success by providing them stellar organizational support. I thrive when working independently and take a lot of pride in my work. I genuinely care about helping people and I bring that heart and passion into everything I am working on. I look forward to hearing about how I can best support you!

Phone Support
Employee Onboarding
Staff Development
Briefing Document
Meeting Scheduling
Executive Support
Organizational Structure
C++
Expense Reporting
Travel Planning
Presentations
Travel Itinerary
Calendar Management
Virtual Assistance
Project Management
$28 hourly
Anthony L.
- 5.0/5
- (1 job)
In my years working for a myriad of different companies, my abilities can be summarized by one phrase: more capable than the educated; more educated than the capable. It has become apparent that I posses a combination of traits that is incredibly rare: the ability to be incredibly independent, handle situations on my own, and take full unabashed responsibility regardless of the outcome; yet within the same instance I as an employee am absolutely willing to take instructions and simply do as I am told. Couple this with the variety of jobs, their attached responsibilities, and the mental and physical loads they require and you have presented before you a wildly capable, straight shooting potential employee. Over the course of my work experience I have performed a variety of roles aimed at improving operations, problem solving work related issues, and networking with clients, management, and guests. In this time, I have honed the ability to manage a schedule and keep track of a variety of needs all the while maintaining a high level of precision regardless of the shift I work. My greatest assets are my willingness to assist wherever my teammates need and having the willingness to resolve issues for myself when within my capacity. I have employed problem-solving skills, leveraged my interpersonal abilities, and took on a variety of roles in order to give my teammates the ability to concentrate on their work. I am an excellent manager when needed or assistant if required, a perspicacious worker, and am seeking to find a way to use my experience augmented by my intelligence.

Phone Support
General Transcription
Task Coordination
Phone Communication
Office 365
Google Sheets
Adobe Connect
Communication Skills
Virtual Assistance
Data Entry
$32 hourly
Jenna T.
- 0.0/5
- (0 jobs)
I'm an experienced executive and administrative assistant with a background in hospital accreditation and licensing, clinical education, nursing, research and teaching. I am professional, energetic, caring, resourceful, hardworking, reliable and detailed-oriented. I am skilled in Microsoft 365, Google and Outlook. I am a problem solver and always strive for efficient and effective solutions.

Phone Support
Office Management
Travel Planning
Receipt Management
Spreadsheet Skills
Meeting Notes
Meeting Agendas
Filing
Scheduling
Draft Correspondence
Virtual Assistance
Data Entry
Project Management
Google
Microsoft Office
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