Hire the best Phone Support Agents in Illinois

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$32 hourly
Jordan S.
- 5.0/5
- (17 jobs)
I’ve worked in the SaaS Support field for over a decade. I've collaborated with small startups, large / enterprise level organizations, and everything in between. I have a "jack of all trades" background, perfect to help you maximize the benefit of your product/service. Experience: - Customer Support (email, phone support, live chat) - Community Management (Tiktok, Instagram, Twitter, Facebook, Discord, creating engagement via questions, polls, promotions) - Email Marketing (lead magnets, sales/email funnels, writing personalized actionable sales copy, analyzing clicks/opens and adjusting as needed) - Copywriting (emails, blog posts, website copy, researched + authored 140 page remote income guide) - Software sales (inbound + outbound) - Training (created interactive workshops to onboard new employees, 1x1 screenshared training calls) - Crypto (email marketing consulting and copywriting for crypto related companies), 1x1 crypto training on wallet setup, best practices, trading, defi/farming, NFTs, bridging, airdrops, staking, etc. I'm brand new to Upwork, so I'm willing to work below my typical rate for the first couple projects in exchange for 5-star feedback (guaranteed to exceed expectations)! See my experience at linkedin dot com / in / jordansanders Independent project: remotemuch.com REAL ESTATE I liason with a successful Real Estate Investment company in Indiana to advise on Real Estate related issues or draft legal agreements.

Phone Support
Email Marketing
Online Chat Support
Customer Service
Customer Satisfaction
Email Support
Customer Support
Email Communication
Email
Email Marketing Strategy
Blog Writing
$35 hourly
Brenda W.
- 5.0/5
- (1 job)
Hey there! Welcome to my Upwork Corner! I'm your go-to virtual assistant for seamless admin support and top-tier customer service. Who am I? A seasoned admin professional with a flair for customer care – that's me! I fuse expertise with a friendly touch. Services I offer: Admin Wizardry: Let me handle your scheduling, emails, and data entry. Your to-do list is now my responsibility. Customer Champion: I'll be the friendly voice answering queries and ensuring clients feel valued and heard. Data Dynamo: From spreadsheets to CRMs, I'll manage your data with finesse, keeping you organized and efficient. Document Dynamo: Presentations, reports – I'll transform ideas into polished documents. Why me? Rock-Solid: Count on me for on-time tasks and smooth operations – your success matters. Pro Communicator: I keep you in the loop, always open for chats, questions, and updates. Flexibility First: Your unique needs, my adaptive solutions. I learn fast and work your way. Your Victory: Your satisfaction drives me. I aim not just to meet but to exceed your expectations. Let's team up and elevate your business! Shoot me a message, and let's chat about your goals. Best, Brenda Alexace

Phone Support
Event Planning
Travel Planning
Scheduling
Administrative Support
Zendesk
Customer Support
Virtual Assistance
Administrate
Email Marketing
Creative Direction
$40 hourly
Kiefer O.
- 4.9/5
- (4 jobs)
Hello and welcome! I’m Kiefer Otto, a dynamic and results-driven freelancer with expertise in project management, executive assistance, operations, digital marketing, quality assurance, customer service, and video production. I specialize in helping businesses streamline operations, optimize workflows, and enhance their digital presence—all while ensuring smooth communication and collaboration. How I Can Support You: 📌 Project Management & Process Optimization -Building & maintaining project management systems (Asana, Monday.com, Airtable, etc.) -Ensuring projects run smoothly with clear deadlines & communication -Leading team meetings & streamlining collaboration -Creating & improving SOPs to enhance workflow efficiency -Analyzing & implementing process improvements to boost productivity 📌 Digital Marketing & Customer Engagement -Social media strategy & content creation (Instagram, Facebook, LinkedIn, Pinterest, TikTok) -Email marketing campaigns (Mailchimp, Flodesk, ActiveCampaign) -CRM management & customer outreach -Website updates & optimization (Squarespace, WIX) -SEO research & implementation -Paid ad campaign management (Facebook Ads, Google Ads) 📌 Executive Assistance & Operations -Inbox, phone & calendar management -Travel coordination & agenda planning -Client communication (reminders, meeting agendas, follow-ups) -Organizing tasks, responsibilities & workflows -Attending & recording meeting minutes -Managing & creating content for social media platforms 📌 Video Production & Content Creation Storyboarding & vision planning for digital content Video shooting, editing & post-production (Final Cut Pro, Logic Pro) Creating engaging promotional content for brands & businesses Publishing & optimizing videos for online platforms 📌 Customer Support & Experience -Delivering top-notch service via email, calls & ticketing systems -Enhancing customer retention through engagement strategies -CRM navigation, data tracking & reporting -Identifying and implementing cost-effective solutions to improve service delivery Why Work With Me? I thrive in collaborative environments and love helping business owners focus on their zone of genius by handling the behind-the-scenes work. My approach is proactive, strategic, and detail-oriented, ensuring every project is completed efficiently and effectively. A Bit About Me! Outside of work, I’m a music lover who enjoys concerts, dancing, and a fun night out with great food, good friends, and a killer cocktail. My favorite singer? Robyn. Want to win me over? Just be loyal, kind, and fun! If you’re looking for a dedicated professional who can bring structure, creativity, and efficiency to your business, let’s connect! I’d love to chat about how I can support your goals. Let’s make things happen!

Phone Support
Scheduling
Email Communication
Microsoft Excel
Video Editing
Squarespace
Google Workspace
Process Improvement
Data Analysis
$25 hourly
Jessica L.
- 5.0/5
- (34 jobs)
I'm a quick learning, honest individual who enjoys hard work and getting the job done right the first time.

Phone Support
Email Support
Instruction Manual
Lead Management
Fiction Writing
Editorial Writing
Accounting
Science Fiction
Insurance
Claim Listing
Transferring Phone Calls
Microsoft Word
Data Entry
Microsoft Excel
Google Docs
Error Detection
$14 hourly
Adereous A.
- 5.0/5
- (3 jobs)
I've been around computers since a child, repairing them and teach family and friends to do the same (even at the component level). I have great communication skills and am a peoples person. I've traveled to many countries and am an outgoing individual that likes dealing with others. My strength is in technology. Everything from hardware repairs and builds to finding problems and coming up with the solution for software issues. Also being a photographer / cinematographer as a hobbyist and professional gives me an edge when it comes to creating content and reviewing products as well as company services. I'm proficient in typing, responding to communications, speaking over the phone and dealing with others. Seeking a position with a progressive company which will provide opportunity for personal and professional growth and will enable me to utilize my skills and ability to contribute to its success.

Phone Support
Digital Photography & Cinematography
Cinematography
Virtual Assistance
Selling
Computer Maintenance
Computer Hardware Installation
Public Speaking
Cooking
Typing
Photography
Phone Communication
Technical Support
Customer Service
Tech & IT
$25 hourly
Schelly M.
- 5.0/5
- (2 jobs)
I’m an experienced nonprofit administrator with a Bachelor’s in Psychology and Masters in Nonprofit Management. I have worked in Human Resources, recruitment, customer service, career counseling and advising and resume building. I have a strong attention to detail and am great at problem solving.

Phone Support
Human Resource Management
Business Writing
Technical Support
Security Management
Survey Design
Customer Service
IBM SPSS
Policy Development
Resume Development
Event Planning
Candidate Interviewing
Recruiting
Google Workspace
Microsoft Office
$23 hourly
Stefanie C.
- 5.0/5
- (2 jobs)
I am a dedicated and resourceful IT Support Specialist skilled at utilizing leadership and team-building skills to improve customers' experience and strengthen overall company productivity and morale. I am seeking to leverage my expertise and upcoming degree to thrive in a leadership role. I am skilled at driving new technology and proof of concepts to ensure IT Solutions.

Phone Support
Windows 11 Administration
Windows 10 Administration
Microsoft 365 Copilot
Microsoft Azure
Apple Watch
Jira
Receptionist Skills
Computer
Phone Communication
Technical Support
Computer Maintenance
Tech & IT
System Administration
System Maintenance
$10 hourly
Connor S.
- 5.0/5
- (2 jobs)
👋 Hi! I'm Connor, a bilingual customer service specialist fluent in English, Latvian, and German, with experience in chat support, data entry, admin tasks, and both Google and Microsoft tools. I’ve helped businesses stay on top of customer communication by being: 🧠 Quick to learn systems and tools (Zendesk, Intercom, Tidio, etc.) 💬 Professional and kind in every interaction 🧾 Organized and efficient when handling data or admin tasks Whether you need friendly live chat, someone to clean up spreadsheets, or manage your inbox, I’ve got you. I know how much good support means to your brand — let me help you deliver it.

Phone Support
Zendesk
Helpdesk
Complaint Management
Online Chat Support
Data Entry
Customer Service
$33 hourly
Frank Z.
- 0.0/5
- (0 jobs)
Need a human voice that sounds confident, friendly, sometimes a little off-beat but always on-brand? I offer a midwestern accent with a natural, conversational tone and a professional studio setup. I've helped over 3,000 businesses, startups, nonprofits, educators, and creators deliver their message through broadcast-quality voiceovers that connect with their audience. I voice explainer videos, eLearning courses, brand content, YouTube channels, IVR systems, and commercials. Always delivering clean, polished audio with fast turnaround. Easy to direct and fun to work with.

Phone Support
YouTube Video
Branding
Live Chat Software
Virtual Assistance
Podcast Advertising
IVR Software
Customer Service
Explainer Video
Marketing Advertising
American English Accent
Voice Acting
Voice Talent
Narration
Voice Recording
$33 hourly
Lara R.
- 0.0/5
- (0 jobs)
I am a motivated, dedicated and outgoing customer service professional. I am highly skilled in account management, email/phone/live chat support, data entry, and CRMs such as Salesforce, Copper and Zendesk. I recently completed my business degree with a focus in HR, and would love to help you with your interview scheduling, screening and recruitment processes. I also enjoy sales prospecting and lead generation - let's chat!

Phone Support
Customer Service
Lead Generation
Resume Writing
Writing
Email Etiquette
Salesforce CRM
Customer Support
Data Entry
$20 hourly
Jenny Q.
- 5.0/5
- (3 jobs)
I have over 5 years of office experience overall. In my most recent role, I worked with a remote team for 3 years as Senior Intake specialist for The rental and Mortgage assistance program for households that experienced hardships related to COVID-19. for Chicago Via the Illinois Housing Development Authority. I previously worked for Dynamic Marketing as an Assistant to a VP of Sales For National Accounts that provided Sale Representation selling to mass merchants, department stores, grocery stores, and e-commerce merchants. I am well versed in all areas of administrative works as well, customer servicing, online research, creating PowerPoint and expert in Microsoft Excel. I pride myself of being extremely professional and aim to deliver an exceptional result in a timely manner. I am eager to learn more about your business and increase your productivity. I am flexible with my schedule so I am available anytime you need any last-minute projects to be done. My skills: * Outstanding Customer Service * Attention to Detail * Organized * Great Communication * Lead generation * Professional Voice * Email Marketing * Excellent Written and Verbal Communication Skills * Microsoft Office Suite, excel,powerpoint, and word * Canva * Familiar with G Suite * Slack, Skype, Zoom, and Microsoft Teams * Accustomed to working with deadlines * Balances Multiple projects * Interpreting input from multiple sources * Web Research

Phone Support
Microsoft Excel
Microsoft Word
Invoicing
PDF Conversion
Microsoft PowerPoint
Proofreading
Data Entry
Salesforce CRM
$23 hourly
Lara H.
- 5.0/5
- (2 jobs)
Hello! I have over 20 years of Customer Service experience. I really enjoy helping people and connecting them to the information or service they need. I currently live in CST/Chicago time zone. I am available weekdays, weekends, flexible hours, in any time zone. B2B, B2C, Call Centers, Automated Digital Business, Social Media|Attraction Marketing, Sales, Entrepreneurship and Restaurant Management.

Phone Support
Email Communication
Email Support
Customer Satisfaction
Microsoft Office
Scheduling
English
BPO Call Center
Phone Communication
Data Entry
Medical Terminology
HIPAA
CRM Software
Customer Support
Customer Service
$22 hourly
Conner H.
- 0.0/5
- (1 job)
Greetings! I’m Conner, I have a passion for technology and love to solve tech problems. I’ve been in IT for 6 years now and have become great at solving issues as well as passing knowledge onto you. Like a doctor, I can explain the issue you are having and how to avoid causing the issue in the future. I am committed to resolving your issue with the upmost urgency because your time is valuable. As an added on bonus I will do my best to instruct you on how to avoid having the issue in the future. I started my career in IT after my first year in college. After my parents divorce, I had no money, skills, or network to continue school or guide me into finding a job. With little resources I went to YouTube and started learning anything and everything my curious mind could get its hands on. I’m happy to say I’ve made a very good career for myself where I am currently employed doing IT for the government. My drive and tenacity allows me to complete 3x the amount of work as my colleagues. I’m a self made, self taught Service Desk technician. If you would like someone who will work day and night to understand and resolve your IT issue then I am your man. Cheers! Conner

Phone Support
Application
Android
Software
iPhone
Computer
Printer
Technical Support
Phone Communication
Microsoft Windows
macOS
Tech & IT
$20 hourly
Daniel W.
- 0.0/5
- (0 jobs)
Hi, I’m Dan — a reliable, down-to-earth virtual assistant with a varied background in sales, customer service, and event management. I’ve led teams, streamlined operations, supported clients, and written everything from internal docs to public-facing content. I’m currently studying part-time for a career change into UX design, but in the meantime, I’m helping clients stay organized, efficient, and well-supported — without the need for micromanagement. I work fast, communicate clearly, and take pride in getting things right the first time. What I can help with: • Virtual assistance & admin support • Calendar management & scheduling • Inbox & email handling • Research & data entry • Customer service (email & chat) • Proofreading & content editing • Website/app usability feedback (light UX insight) Originally from the UK, now based in Chicago. I’m open to a wide range of remote opportunities — if you’re looking for someone dependable, adaptable, and easy to work with, I’m ready to jump in.

Phone Support
Communications
Lead Generation
Customer Service
Email Support
Booking Services
Scheduling
Email Management
Calendar Management
Sales
Administrate
Business Operations
Virtual Assistance
$28 hourly
Lorena P.
- 0.0/5
- (0 jobs)
Sales Representative OBJETIVE A position in a dynamic organization that will allow me to utilize my skills for mutual benefit.

Phone Support
Support Services Unlimited Dashboard
Online Chat Support
Customer Care
Sales & Inventory Entries
$28 hourly
Stefani H.
- 0.0/5
- (0 jobs)
Hi, I’m Stefani—and I’m here to make your days a whole lot less stressful. I’m a Virtual Assistant who thrives on creating calm out of chaos. Whether your inbox is out of control, your calendar looks like a game of Tetris, or you just need someone reliable to keep the wheels turning behind the scenes—I’ve got you. I specialize in: Email + calendar management Appointment scheduling Light customer service (via email or phone) Organizing files + admin systems Basically being the steady voice of reason when everything feels a little too loud I’ve spent the last several years managing a very full household, homeschooling three kids, and keeping daily life moving like a well-oiled (but still very human) machine. That means I’m adaptable, self-motivated, great with communication—and genuinely invested in helping people feel less overwhelmed. I’m not just checking boxes here. I care about the people I work with, and I bring clarity, warmth, and a sense of calm to every task. If you're looking for someone who will keep things organized, follow through, and communicate with care—without you having to micromanage—I’d love to help. Let’s lighten your load.

Phone Support
General Transcription
Phone Communication
Canva
Social Media Engagement
File Management
Microsoft Office
Google Workspace
Data Entry
Administrative Support
Customer Service
Appointment Scheduling
Calendar Management
Email Management
Virtual Assistance
$20 hourly
Alexius M.
- 0.0/5
- (0 jobs)
Hi there! I'm a dependable and versatile jack of all trades with a strong work ethic and a wide range of hands-on experience. From cooking in commercial kitchens to working in customer service, administrative support, and healthcare, I bring adaptability and dedication to every task I take on. I’ve also worked as a legal assistant at a law firm, giving me a solid foundation in professional communication and organization. Whether you need help with odd jobs, clerical work, or general support, I’m ready to jump in and get it done efficiently and with a positive attitude.

Phone Support
Customer Support
Email Support
Management Skills
Communication Skills
Writing
Recipe Development
Recipe
Cooking
Computer Skills
Server
Phone Communication
Customer Service
$47 hourly
Sonya I.
- 0.0/5
- (0 jobs)
I bring over a decade of expertise in office administration: email management, calendar solutions, social media manager, content repurposing, and branding. Serving entrepreneurs small businesses and startups,

Phone Support
Real Estate Virtual Assistance
Transaction Data Entry
Office Administration
A/B Testing
Data Entry
Copywriting
Copy.ai
Social Media Advertising
Graphic Design
Content Creation
Administrate
$25 hourly
James-Thomas Reed M.
- 5.0/5
- (3 jobs)
I'm a single father of three daughters and a product reviewer who doesn’t just test products—I live with them. From smart gadgets that make life easier, to parenting tools that truly work in the chaos of daily life, and digital finance tools that help stretch every dollar—I bring real-world experience and an honest voice to every review. Whether you're a brand launching your next big thing or need reviews that connect emotionally and practically, I write with depth, clarity, and trust. I specialize in content that’s not just informative but story-driven and SEO-optimized. What I bring: •Reviews grounded in daily life, not just specs •Deep insight into tech, parenting gear, and finance apps/tools •Genuine tone that builds trust with customers •Optional: Product photos, video snippets, or tutorials •Fast delivery and open communication Tools I work with: Grammarly | Canva | CapCut | ChatGPT | Shopify | SaaS platforms | Affiliate dashboards Whether it's calming a toddler or comparing crypto wallets, I know what works. So let’s work together and make your product stand out—for real people, in real life.

Phone Support
Product Description
Content Writing
Native Fluency
Organizational Behavior
Multitasking
Customer Retention
Community Guidelines
Technical Review
Copywriting
Crypto Wallet
Cryptocurrency
Product Review
Product Research
$28 hourly
Jolene J.
- 4.3/5
- (15 jobs)
My name is Jolene. I have 25 years of experience in customer service, including as a business owner, in management, and online service. I also have many years of medical experience, including 15 years as an EMT. I'm proficient in Word, Excel, PowerPoint, social media and marketing, Zendesk, Shopify, Amazon, Shipstation, Klaviyo, and Odoo. I also have experience as a police, fire, and 911 dispatcher, so I am very detail-oriented and have a talent for multi-tasking. My personality is adaptable to any situation.

Phone Support
Customer Experience
Staff Recruitment & Management
Management Skills
Medical Terminology
Customer Service Analytics
Data Entry
Training & Development
Employee Training
Medical Translation
Communication Skills
Product Knowledge
Candidate Evaluation
$15 hourly
Mindy C.
- 0.0/5
- (1 job)
Hi! I am a new freelancer with over 25 years of customer service experience and am excited to offer my various skills to help make your life easier while working remotely. Experience and Skills: * Customer Service - Data Entry - Sales - Online Research - And More * Eye for detail * Reliable and organized with great time management skills * Producing results while multi-tasking and working independently

Phone Support
Ecommerce Order Fulfillment
Invoicing
Order Entry
Sales & Inventory Entries
Cost Estimate
Google Docs
Microsoft Office
Microsoft Excel
Typing
Online Research
Sales
Data Entry
Customer Service
Online Chat Support
$15 hourly
Kyle M.
- 0.0/5
- (1 job)
As a dedicated and highly organized Property Manager, I bring strong communication and problem-solving skills to ensure the efficient management of rental properties. With extensive experience at First Service Residential, I have successfully handled tenant relations, coordinated maintenance, and managed property finances. My accomplishments include improving tenant satisfaction scores and implementing streamlined processes for property operations i have completed various real estate and property management courses. I am detail-oriented, empathetic, and proficient in using property management software, making me a valuable asset in maintaining and enhancing property value.

Phone Support
Client Management
Invoice
QuickBooks Online
Calendar Management
Word Processing
Email & Newsletter
Microsoft Excel
$25 hourly
Sarah R.
- 0.0/5
- (0 jobs)
Hi, I'm Sarah — your go-to Virtual Assistant for calm, clarity, and getting things done. With a background in admin support and a natural talent for organization and communication, I help busy professionals stay on top of their emails, schedules, files, and to-do lists. Whether you need help managing your inbox, streamlining workflows, or keeping your digital space tidy, I'm here to make your life easier. Let's bring order to the chaos — efficiently and with a smile. Let’s connect!

Phone Support
Online Research
Organize & Tag Files
Organizer
Time Management
Microsoft SharePoint
Microsoft Office
Data Entry
Virtual Assistance
$15 hourly
LeAnne E.
- 0.0/5
- (0 jobs)
With a strong background in administrative support, customer service, and office management, I bring over a decade of experience across industries such as hospitality, healthcare, and recruitment. My expertise includes calendar and records management, data entry, and customer relations, with proficiency in tools like Excel, Salesforce, and Opera. I excel at streamlining operations, providing top-tier client support, and assisting with HR and financial tasks. Whether it's managing schedules, handling customer inquiries, or supporting executives with special projects, I am committed to delivering high-quality results with efficiency and professionalism. Let's work together to enhance your business operations!

Phone Support
Sales
Phone Communication
Health & Wellness
Administrative Support
Hospitality & Tourism
Customer Service
Customer Care
$25 hourly
Farwa Q.
- 0.0/5
- (0 jobs)
Hi, I'm great at extending tech, and admin support. Proficient in data entry, data support, data cleaning, and analyzing. I can help in making big tasks resolve quickly.

Phone Support
Administrative Support
Decision Support System
Executive Support
Customer Support
Email Support
IT Support
Support Services Unlimited Dashboard
Tech & IT
Data Collection
Data Entry
Voice-Over
Voice-Over Recording
Voice Talent
Voice Acting
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